Overstock.com Coupon Error

[Mad-B-Man]

Got the same emails. What the heck is going on over there at overstock.com?
It's probably a riot over there. I imagine some people losing thier jobs for not only letting the coupon glitch happen and not fix it in a timely matter, but to actually let some of the item get shipped out.

[icecubedx5]

Got the same emails. What the heck is going on over there at overstock.com?

Was this for pre-orders or in-stock items?

[Warner1281]

I wonder what'll happen if you dispute the ones that are getting cancelled. Maybe they'll just respond with yet another form e-mail that says sorry, you can't use the coupon like that, but here's a $5 coupon to make up for it. Either that or they'll review the order see that you're an idiot and tell you to go away. So tempting...

[Warner1281]

Was this for pre-orders or in-stock items?
in-stock items for me. (I didn't do any pre-orders)

[icecubedx5]

That sucks Warner. I hope you got at least a few orders in. I think my first order I put at 12:40 and my last at around 1:20 so all 5 of mine shipped and are on the way. If you ordered between those times (Eastern time), there is a chance some of yours might go through.

[Warner1281]

That sucks Warner. I hope you got at least a few orders in. I think my first order I put at 12:40 and my last at around 1:20 so all 5 of mine shipped and are on the way. If you ordered between those times (Eastern time), there is a chance some of yours might go through.


I posted a list earlier. I've got 4/7 items that say shipped. The one that got the cancellation e-mail is the one I care about the least anyways, so I'm not too worried... just trying to see if I can milk it some more, lol.

[botticus]

I wonder what'll happen if you dispute the ones that are getting cancelled. Maybe they'll just respond with yet another form e-mail that says sorry, you can't use the coupon like that, but here's a $5 coupon to make up for it. Either that or they'll review the order see that you're an idiot and tell you to go away. So tempting... :lol: Well, CEOs of companies can't tell you to go away, it's bad for public image. If I actually see mine get cancelled, I will give it a shot. Guess we'll see how it goes tomorrow.

Though at this point, since I haven't gotten anything sent to the account with my Lego Star Wars II preorder, I don't want to rock the boat just so I can get Incredible Hulk for $10 - it'll be that cheap elsewhere at some point or close enough. Cooking Mama is probably hosed as well, but ah well.

And for the accounts that got the emails, one had a preorder and an item that has already shipped, the other had an in-stock item that had not shipped yet, which pisses me off.

I can tell you this much, a Senior VP at Overstock is not amused at having to send out two emails to a huge number of customers.

[icecubedx5]

It's probably a riot over there. I imagine some people losing thier jobs for not only letting the coupon glitch happen and not fix it in a timely matter, but to actually let some of the item get shipped out.

People probably lost their jobs for "incompetence." And not just the "peons" but managers probably took major heat, and I shudder in fear what happened to the IT/web guy who was in charge of making sure whatever coupons/discounts/sales/etc. are mathematically accurate whenever it is applied. :shock:

[blucadet3]

I got the second email...they are messing up bigtime...LOL...now I'm laughing for sure. They dont know who did what or when they are just screwed.

Surely they cant recall packages once they are picked up by the carrier. If they can then there is no way they can ever say you cant cancel an order ever again...

I have 7 of 10 things shipped and preorders still open on 3 things. No cancellations yet, but I'm no longer very optimistic that the preorders will ship. I guess I'll find out next tuesday.

[dtcarson]

Yeah, I wouldn't dispute this. I mean, surely everyone here realizes that what we did was, well, not right? Yes, the website let it go through, but the coupons clearly said 'X off Y', not "X off". It's like if I got denied a 10-off-20 coupon at BB because what I bought was only 12 bucks. If it went through, yay me, but I wouldn't push it.
I agree, someone is going to hit the fan for this one. They probably lost thousands just off of us, not even counting FWers and DVDTalkers.


Surely they cant recall packages once they are picked up by the carrier. If they can then there is no way they can ever say you cant cancel an order ever again...
.

Ooh, good point. If that's true, then *that* bit of information I would definitely keep in mind. Hey, I'm just holding you to the same standards you hold me, Overstock.

[jimbo12457]

Well I got an email saying my microsoft points were canceled (even though theres already a shiping number) So I go to live chat and ask the last if I can get a $20 credit for the coupon. So she did it and got a $20 credit to use on anything! Worht a try to anyone who got an order canceled. Now I wonder if the card will ship also, that would kick ass lol

[diablofreak]

all 8 of my packages are already shipped from UPS to USPS, hopefully Overstock can't do anything to recall these packages...

[icecubedx5]

Well I got an email saying my microsoft points were canceled (even though theres already a shiping number) So I go to live chat and ask the last if I can get a $20 credit for the coupon. So she did it and got a $20 credit to use on anything! Worht a try to anyone who got an order canceled. Now I wonder if the card will ship also, that would kick ass lol

Even though you got a shipping number, if you try to "locate your package" clicking the UPS link, does it show up as "in transit" or whatnot?

[jimbo12457]

Even though you got a shipping number, if you try to "locate your package" clicking the UPS link, does it show up as "in transit" or whatnot?

Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper or shipping partner on August 23, 2006 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

[daminion]

Yeah, I wouldn't dispute this. I mean, surely everyone here realizes that what we did was, well, not right? Yes, the website let it go through, but the coupons clearly said 'X off Y', not "X off". It's like if I got denied a 10-off-20 coupon at BB because what I bought was only 12 bucks. If it went through, yay me, but I wouldn't push it.
I agree, someone is going to hit the fan for this one. They probably lost thousands just off of us, not even counting FWers and DVDTalkers.

I'll dispute it and here's why... I never tried to take advantage of the system. I clicked a link, visited their site, and THEIR system automatically discounted the $15/$20 coupon. I didn't enter a code or do anything to purposely defeat the system, it was all automatic.

This was their fuckup, and honestly they should eat it and hopefully learn that they need to properly QA code rather than rushing things like this through development.

[m0dem]

I'll dispute it and here's why... I never tried to take advantage of the system. I clicked a link, visited their site, and THEIR system automatically discounted the $15/$20 coupon. I didn't enter a code or do anything to purposely defeat the system, it was all automatic.

This was their fuckup, and honestly they should eat it and hopefully learn that they need to properly QA code rather than rushing things like this through development.

Buddy you did try to take advantage and everyone here did we all knew it was mistake and we took advantage of it by placing orders which were under the ammount the coupon required/

[daminion]

Buddy you did try to take advantage and everyone here did we all knew it was mistake and we took advantage of it by placing orders which were under the ammount the coupon required/

There's a difference between malisciously trying to defeat a system and simply enjoying the benefits of a good deal. But I'm not going to go into an indepth discussion about morals over the "intraweb".


I'm still optimistic, my orders are showing:

Mail Retrieved From Shipper
Aug 23 2006 Received at UPS Mail Innovations Origin RPF Paulsboro, NJ
Processed at UPS Mail Innovations Origin RPF Paulsboro, NJ

Aug 24 2006 Transferred to UPS Mail Innovations Destination RPF Groveport, OH

[ncibob]

I didn't even have to dispute my one order that got cancelled. I just go on there live chat and asked why. They automatically gave me a $19.30 credit. So for those who did have a cancellation, give it a try.

[diablofreak]

Buddy you did try to take advantage and everyone here did we all knew it was mistake and we took advantage of it by placing orders which were under the ammount the coupon required/

here's my 2 cents
yes i took advantage of this deal, i placed 10 orders

I expected them to cancel, i wouldn't bitch about it if they did, it was clearly a mistake and me having 10 emails using one credit card to order 10 1-item orders clearly shows that I took advantage of it

1 preorder, 1 cancelled, 8 shipped. I am happy, yet again, I never expected I would have a 80% success rate, if I knew I would've ordered more and pushed all my work aside.

This is their fuck up, true, but they do have a right to protect themselves, the fact that a lot of these orders are shipped or now at the hands of the customer can only mean a lot of firings at overstock. However if all 10 of my orders were cancelled (i didnt receive the email in any of my accounts even the account i used to order the cancelled game) I wouldn't bitch about it. I placed the orders EXPECTING THEM TO BE CANCELLED.

[icecubedx5]

There's a difference between malisciously trying to defeat a system and simply enjoying the benefits of a good deal. But I'm not going to go into an indepth discussion about morals over the "intraweb".


I'm still optimistic, my orders are showing:

Mail Retrieved From Shipper
Aug 23 2006 Received at UPS Mail Innovations Origin RPF Paulsboro, NJ
Processed at UPS Mail Innovations Origin RPF Paulsboro, NJ

Aug 24 2006 Transferred to UPS Mail Innovations Destination RPF Groveport, OH

Optimistic? Doesn't the above UPS info mean your practically guaranteed your goods? Because mine shows the same thing. It would be too late to track that shit down wouldn't it seeing as how it went this far?

[judyjudyjudy]

I'll dispute it and here's why... I never tried to take advantage of the system. I clicked a link, visited their site, and THEIR system automatically discounted the $15/$20 coupon. I didn't enter a code or do anything to purposely defeat the system, it was all automatic.

This was their fuckup, and honestly they should eat it and hopefully learn that they need to properly QA code rather than rushing things like this through development.Did you have 5 different orders? Because that would imply you made different accounts, which is hardly accidental or automatic. Overstock doesn't owe you anything regardless, and I hardly see why they should "eat it" in the process of correcting their error (which would cost you nothing). You can dispute it because you want cheap stuff, but don't act like they're obligated to give you anything.
/morality police

[Dkellar]

My order is still open and my CC has been charged. But then again, I just ordered a book my girlfriend wanted and it's not released till October.

[dtcarson]

I'll dispute it and here's why... I never tried to take advantage of the system. I clicked a link, visited their site, and THEIR system automatically discounted the $15/$20 coupon. I didn't enter a code or do anything to purposely defeat the system, it was all automatic.


Yes it was automatic. But it clearly said '15 off X'. If you have a coupon that says "1.00 off 2 Coke 12packs" and the cashier first takes it then says [before accepting money or before finalizing your purchase] "Wait a minute, this is for 2, you only bought one 12pack" you'd dispute that as well?

It's one thing to take advantage of a 'deal' like this, it's another to get all defensive and up in arms when called on it by the company.

It could be argued that yes you *did* do something to 'defeat the system', since the only place the 15/20 off truly showed up was in the last part of the order process; so either you knew about the glitch [in which case you were knowingly taking advantage of it] or, if you didn't know, you were trying to abuse it anyway [since it was a link, and since there was less than the qualifying amount in your cart].

This isn't really a 'deal' because it relied on someone screwing up; to me a real deal is legitimate.

Ultimately, of course, if they did 'eat it' and it's above a certain amount that they can't 'afford' to lose, it's going to harm either the consumer [in the form of higher prices or fewer deals] or the employees [in the form of lower wages or lowered number of employees.] Companies never 'learn', it all comes back on people, and usually it's the front line, lower echelon people who feel the greatest impact.

That said, I'll reiterate, I placed multiple orders and hope I get them; if I do, I'll count myself lucky, if I don't, I'll figuratively snap my fingers and say "Oh well, next time."

Dkellar: I've had orders charged and billed, then cancelled,before. They just process it as a credit to your card. Most etailers don't charge most orders until it ships, I'm not sure why OS does it differently.

[daminion]

If you have a coupon that says "1.00 off 2 Coke 12packs" and the cashier first takes it then says [before accepting money or before finalizing your purchase] "Wait a minute, this is for 2, you only bought one 12pack" you'd dispute that as well?


Not the best analogy. More like the casheir accepting the coupon and charging my credit card. Then realizing her mistake and chasing me down in the parking lot to try to reverse the transaction. And yes, I'd sure as hell dispute that as the transaction was done.

[Warner1281]

For those of you who received a cancellation e-mail but still show In Process, your orders probably aren't cancelled. Here's the conversation I had with Live Chat:

Welcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
Welcome to Overstock.com Customer Service, you are now chatting with Waylon.
Waylon: Thank you for visiting Overstock.com. How may I help you today?
you: hi there. I just received an e-mail stating that an order of mine was cancelled
you: I'm trying to figure out what happened and if I've actually been charged for it yet
Waylon: Hi, how are you?
you: good
Waylon: Nice to hear that.
Waylon: I'm sorry to hear that, you order was canceled.
Waylon: I understand your concern and will be glad to check that for you.
Waylon: May I have your order/invoice number please?
you: 3074****
Waylon: For security purposes, may I ask you to verify the name and billing address on your account?
you: [ME, MY ADDRESS]
Waylon: [ME], thank you for verifying the details.
Waylon: Just to confirm, are you referring to the 'Resident Evil 4 Official Strategy Guide (PS2)'?
you: yes
Waylon: Thank you for confirming the item.
Waylon: I've reviewed your account information and happy to let you know that, your order is not canceled.
Waylon: Your order has been successfully processed and sent to warehouse for shipment.
you: oh... okay. Then, never mind
you: thank you for letting me know
Waylon: I apologize for the inconvenience this has caused to you.
Waylon: You're welcome.
Waylon: [ME], I appreciate your understanding and co-operation in this regard.
Waylon: May I know if you have any further questions for me in this regard?
you: no, that takes care of it. Thank you for your help and have a nice day
Waylon: You're most welcome.
Waylon: Thank you for contacting Overstock.com. I would really appreciate it if you could take a moment to fill out a short survey at the end of this chat. Just click the "close" button on the chat window, and the exit survey will come up. Thanks.
Waylon: Thank you again for visiting Overstock.com. Have a great day!
Chat session has been terminated by the Overstock Service representative.

[Ndolger]

Oh, this is just too great, the plot again thickens. I guess I should count myself lucky I only ordered two things; if they're checking out high volume orders first, hooray for me.

Heh, I should go see what's happening at FW. They must be nervous. :lol: I'm really surprised it's taken this long for them to send out these emails.

[diablofreak]

here is my live chat with them since i figured hey it wouldn't hurt, seems like there are order cancellations DUE TO items being OOS and not because they caught you on misusing the coupon, you can use that to your advantage, regardless, i think many people are getting free $20 credit anyway even if they know you abused their coupon, which makes me wonder if this is overstock royal fuckup has not ended yet:bouncy:

https://sales.liveperson.net/hcp/chatinfo/chatinfo.gifWelcome to Overstock.com's Customer Service Live Chat! You will be joined with a chat representative momentarily.
https://sales.liveperson.net/hcp/chatinfo/chatinfo.gifWelcome to Overstock.com Customer Service, you are now chatting with Jefferson.
Jefferson: Thank you for visiting Overstock.com. How may I help you today?
you: i have an order that was cancelled and was wondering why. i never received any emails and it wasnt until i tried checking the status online that i found out
you: my order is
Jefferson: I am sorry to hear that your recent order was cancelled and you was not notified regarding this.
Jefferson: I apologize for the inconvenience caused to you.
Jefferson: However, I will be glad to check and help you with that.
you: please. thanks.
Jefferson: You're welcome and to help you better may I have your Order/Invoice number, please?
you: order number is
you: no wait
you: that is a SKU number
you: invoice number, sorry about that
Jefferson: That's okay and thank you for the Invoice Number.
Jefferson: For security purposes, may I ask you to verify the name and billing address on your account?
you:
you:
Jefferson: Thank you for verifying your name and billing address on your account,
Jefferson: Just to confirm, you are referring to the 'PS2 - Soul Calibur III', am I correct?
you: that is correct
Jefferson: Thank you for the confirmation.
Jefferson: May I place you on hold for a minute or two while I research this for you?
you: yes
Jefferson: Thank you for staying online.
you: no problem
Jefferson: after further review of your account, I'm sorry to tell you that we were unable to ship your order for the 'PS2 - Soul Calibur III' because it was out of stock, and I apologize for the inconvenience.
Jefferson: Since we deal in the liquidation of merchandise, products featured on our site tend to sell out quickly. I apologize that we were unable to ship this order to you.
Jefferson: We should not have taken an order for an item we are unable to ship. We use an inventory control database to prevent this from happening, but some error has apparently occurred in the process.
Jefferson: I am very sorry for the inconvenience that this error on our part has caused you.
Jefferson: According to our records, a refund of $1.40 was credited on 08/22/2006.
Jefferson: I am sorry to say that, we are not authorized to issue the discount back to your card.
Jefferson: However, I am sorry to say that we have still not issued the discount amount yet.
Jefferson: I apologize for the inconvenience caused to you.
Jefferson: I shall go ahead and issues a $19.30 coupon as in store credit to your account.
you: that would be great, so I can re-use the credit
Jefferson: This coupon will show up in the check out page on your next purchase with us.
Jefferson: Sure, I really appreciate your patience and understanding in this regard.
Jefferson: Please stay online while I add a coupon to your account.
you: ok
Jefferson: Thank you for staying online.
you: no problem
Jefferson: I am glad to let you know that, I have issued a $19.30 coupon to your account and this coupon will automatically apply on your next purchase with us.
Jefferson: Was I able to resolve your concern today?
you: that would be great. thanks for your help
Jefferson: Thank you so much and it's my pleasure to help you,
you: that's it, you've been very helpful. have a good night

[dtcarson]

Not the best analogy. More like the casheir accepting the coupon and charging my credit card. Then realizing her mistake and chasing me down in the parking lot to try to reverse the transaction. And yes, I'd sure as hell dispute that as the transaction was done.

Again, that's not the same. This transaction isn't complete until the item is at least shipped. Here, you don't have the product yet; in the store, it's in your hands as soon as you step to the end of the counter. More like you placing the order over the phone, then driving to pick it up--the order may be prepared, but the transaction isn't finalized yet.
If they shipped something and charged me, then wanted to charge me more, yes, I'd dispute that; they had plenty of opportunity to correct it, by charging me and sending me the item they imply agreement. But if they cancel anytime before sending me the item, then obviously the agreement wasn't finalized. But their shipment was tacit agreement of our transaction, ie, "I give you X$, you give me this product."

And as judyx3 says, using multiple accounts could definitely be seen as purposefully trying to game an error. I can't find anything on the site, but it's quite possible they have some phrasing as 'each person may have one account, consisting of one email, one billing address, and one CC number' or something like that.

[botticus]

For those of you who received a cancellation e-mail but still show In Process, your orders probably aren't cancelled. Here's the conversation I had with Live Chat:

I kinda figured as much for now. I won't bother with the live chat (if at all) until my status actually says cancelled.

[Steggy]

I kinda figured as much for now. I won't bother with the live chat (if at all) until my status actually says cancelled.
yea.... i think i mightve f'd myself by asking about the cancelation of my preorders.

[djfp]

WOW...all I can say is damage control! So here is what I have gathered based on several emails on this page that inspired me to live chat with Overstock in the same fashion:

1) At first they didn't know about the loophole, so a bunch of orders shipped.
2) The caught the error, stopped the influx by fixing the system, yet orders that slipped through still shipped.
3) As their losses mounted, the attempted to run queries on their databases to find the obvious offenders, and email them (prior to necessarily cancelling). They did this in a blind bulk mail fashion.
4) The then cancelled as many preorders as possible to avoid losses.
5) Last but not least (the customer facing damage control), they authorized their CSRs to apply remainder in-store credits to attempt to save face, and possibly even get you tospend additional money (I knowIwill with my 9.37 credit).

Let's face it...Overstock is a looking to provide the best customer experience possible. The might have lost in excess of 50-100k or so, but in the long run, that is a drop in the bucket compared to poor PR or even their advertising costs for a few prime time commercial spots.

With that said, I'd ask that anyone who has as little scruples as I to chat up a CSR if you had a cancellation, so that you can get yourself a game!

[Diiz]

Well it will definitely make me check overstock for future purchases.

[SynGamer]

WOW...all I can say is damage control! So here is what I have gathered based on several emails on this page that inspired me to live chat with Overstock in the same fashion:

1) At first they didn't know about the loophole, so a bunch of orders shipped.
2) The caught the error, stopped the influx by fixing the system, yet orders that slipped through still shipped.
3) As their losses mounted, the attempted to run queries on their databases to find the obvious offenders, and email them (prior to necessarily cancelling). They did this in a blind bulk mail fashion.
4) The then cancelled as many preorders as possible to avoid losses.
5) Last but not least (the customer facing damage control), they authorized their CSRs to apply remainder in-store credits to attempt to save face, and possibly even get you tospend additional money (I knowIwill with my 9.37 credit).

Let's face it...Overstock is a looking to provide the best customer experience possible. The might have lost in excess of 50-100k or so, but in the long run, that is a drop in the bucket compared to poor PR or even their advertising costs for a few prime time commercial spots.

With that said, I'd ask that anyone who has as little scruples as I to chat up a CSR if you had a cancellation, so that you can get yourself a game!

Overstock could/can cancel ALL the preorders and they wil still look good for letting the rest of the orders ship. I know i'll shop there again, this was a freaking awesome 'deal' :)

[Steggy]

I love this... total price paid for Lost Season 2, One Tree Hill Season 2, Greys anatomy season 2, Simpsons season 8, South Park season 8, King of Queens Season 5... $103.2 well spent!

Also I have to thank overstock for being a part of the back to school fatwallet cash back promo giving me 6% back on my total purchase!

In other words 6.19 more off my total price cutting the price down to 97.01

Hella deal for 6 nice boxsets under 100 bucks.

Anyone else take advantage of fatcash as well?

[rly723]

damn you ordered lost season 2...lucky lol

another item i forgot about...please come back glitch!!!

[remorhaz]

Well I received my entire order!!! :lol: I did use 2 totally different accounts (mine and my gf). I also stopped myself from getting greedy and placing to many orders in fear that I would have a better chance of getting caught. So far I got none of the emails that are being discussed.

logitech wireless xbox controller 19.xx
shadow of the colossus 7.xx

Total 26.xx

ALL RECEIVED!

Not bad. Thank you CAG!!!

For some reason shadow of the colossus seems used. It was shrinkwrapped, but no PS2 sticker on the top. Who am I to complain :bouncy: Thanks again OP and CAG.

[wolverinefactor]

PS2 games no longer have the sticker on top.

I have yet to get any of these emails that everyone has. I have two preorders that are still looking good. I haven't received any items but I figure by tomorrow since they are in NJ now, today would be awesome though. I'll post pictures when the time comes.

[spamfree2]

I haven't gotten anyof these so called e-mails but my UPS Innovations tracking number has no info. Not sure if it is bad news or what...

Although my Shadow of the Collossus is on its way through USPS though...

[icecubedx5]

PS2 games no longer have the sticker on top.

I have yet to get any of these emails that everyone has. I have two preorders that are still looking good. I haven't received any items but I figure by tomorrow since they are in NJ now, today would be awesome though. I'll post pictures when the time comes.

How are your pre-orders in NJ if they aren't released yet?

[jkam]

I got 3 of my 6 games today.

Shadow of Colossus (Non-GH) very nice
Ratchet and Clank Going Commando (Non-GH) very nice
NBA Street Vol. 3 (GC)

Yipeeee!!!!

[botticus]

Has anyone who received the emails seen any orders cancelled on the status page? I'm hesitant to bother asking about any of my orders until they're actually cancelled.

[wolverinefactor]

I didn't mean my preorders. My other 4 orders are in NJ. Sorry for the confusion.

[chewster777]

I'm currently asking about my MegaMan ZX preorder that was cancelled. I hope they don't bust me or something...

EDIT- It all went smoothly. They even gave me the $20 back in credit!

[daminion]

I'm currently asking about my MegaMan ZX preorder that was cancelled. I hope they don't bust me or something...

EDIT- It all went smoothly. They even gave me the $20 back in credit!

Which means you could just go and do the same deal over again... honestly they aren't too smart over there, are they?

[botticus]

Which means you could just go and do the same deal over again... honestly they aren't too smart over there, are they?
No, it's not as bad for them. If you think about it, not everyone will ask about every order that was cancelled. So they can be nice to the people who discuss the issue with them nicely and ignore the people they want to ignore. Good PR for them, and the few credits they'll give out is probably a drop in the bucket compared to all the orders that have shipped out already, if CAG is any indication.

chewster, was your preorder actually show as cancelled, or did you just get the email and assume it was cancelled?

Hmm... I see that my Cooking Mama preorder was just cancelled. I suppose I can ask them about that one. Still showing In Process for my Hulk order that just refuses to process. Honestly what it looks like right now is they cancelled any multiple uses of coupons. So of the two accounts of mine that I flagged I used a $15 and 2 $20s. Of those three orders, only one of the $20 orders has been cancelled.

And more importantly, they never found the account with my Lego Star Wars II preorder!

[chewster777]

No, it's not as bad for them. If you think about it, not everyone will ask about every order that was cancelled. So they can be nice to the people who discuss the issue with them nicely and ignore the people they want to ignore. Good PR for them, and the few credits they'll give out is probably a drop in the bucket compared to all the orders that have shipped out already, if CAG is any indication.

chewster, was your preorder actually show as cancelled, or did you just get the email and assume it was cancelled?

Hmm... I see that my Cooking Mama preorder was just cancelled. I suppose I can ask them about that one. Still showing In Process for my Hulk order that just refuses to process. Honestly what it looks like right now is they cancelled any multiple uses of coupons. So of the two accounts of mine that I flagged I used a $15 and 2 $20s. Of those three orders, only one of the $20 orders has been cancelled.

And more importantly, they never found the account with my Lego Star Wars II preorder!

I found the e-mail in my junk mail about recieving an email earlier about a glitch in the system and told me to contact the CEO if I was not a prt of that mistake. I wasn't sure about all that, so I checked my actual order on Overstock and it was listed as "Cancelled and credited". The lasy said they put the $9 I spent back on my credit card. I went to puchase it again, but I'm still not seeing the $20 they said they would let me use again...

[munch]

No, it's not as bad for them. If you think about it, not everyone will ask about every order that was cancelled. So they can be nice to the people who discuss the issue with them nicely and ignore the people they want to ignore. Good PR for them, and the few credits they'll give out is probably a drop in the bucket compared to all the orders that have shipped out already, if CAG is any indication.

chewster, was your preorder actually show as cancelled, or did you just get the email and assume it was cancelled?

Hmm... I see that my Cooking Mama preorder was just cancelled. I suppose I can ask them about that one. Still showing In Process for my Hulk order that just refuses to process. Honestly what it looks like right now is they cancelled any multiple uses of coupons. So of the two accounts of mine that I flagged I used a $15 and 2 $20s. Of those three orders, only one of the $20 orders has been cancelled.

And more importantly, they never found the account with my Lego Star Wars II preorder!

I used the $15 off twice for one in-stock and one pre-order. The in-stock has shipped, but the pre-order is still in process. The DVD comes out on Tuesday, so I wonder if they are still honoring mine since it comes out so soon. or maybe they just missed it? When does Cookin Mama come out?

[botticus]

I used the $15 off twice for one in-stock and one pre-order. The in-stock has shipped, but the pre-order is still in process. The DVD comes out on Tuesday, so I wonder if they are still honoring mine since it comes out so soon. or maybe they just missed it? When does Cookin Mama come out?
9/14 according to them. LSWII is the 15th. :D If you didn't get the email, you don't need to worry about it.

[OGHowie]

One of my preorders Castlevania: Portrait of Ruin is now cancelled. Saint's Row which should ship next Tuesday has not yet been cancelled. I think I'll wait and see if Saint's Row ships next week before inquiring about the cancelled order.

My other orders were shipped out on 8/23 but UPS Mail Innovations still does not have updated tracking info. -_-

[Ndolger]

Yay! One of my items is in Georgia.

[Dijital]

My Pre-Orders for Xenosaga 3 and Saints Row still are there, so here's hoping they do not get cancelled.

[OGHowie]

I went to puchase it again, but I'm still not seeing the $20 they said they would let me use again...

Maybe they'll let you use it again, but only if you order the minimum that you were supposed to in the first place?

[icecubedx5]

Maybe they'll let you use it again, but only if you order the minimum that you were supposed to in the first place?

OH SNAP. I think your onto something. I was reading other peoples posts on this thread about how they just had a live chat with customer service and how they got $20 credited to their account. I think the "catch" is that you must comply with the original "rule" of needing to spend $200 or more to activate teh $20 rather than just giving you the $20 credit.

[Asgardian]

Ahhh... Deal Graveyard... gota remember that...

I've been dying to talking about this with you people!!

I was quite greedy and sneaked in 4 separate orders, and they all have shipped... here's what I got, if you think I am "penny guide" crazy - you might be right... I just couldn't think of any games I wanted :P

(1) Star Ocean III Guide $1.40 shipped :bouncy: :bouncy: :bouncy:
(2) Shadow of the Colossus Guide $1.90 shipped :bouncy: :bouncy: :bouncy:
(3) Radiata Stories Guide $1.90 shipped :bouncy:
(4) Resident Evil 4 Guide $1.40 shipped :bouncy: :bouncy:
(5) Radiata Stories GAME $1.40 shipped! :bouncy:

I missed the Radiata Stories $5 clearance from BB a while back, but now getting it for $1.40 aren't too shabby right?! :bouncy: :bouncy:

CAGs, and OP, thank you all, you guys are the best!!!! :bouncy: :bouncy: :bouncy: and I love this thing --> :bouncy:

[botticus]

OH SNAP. I think your onto something. I was reading other peoples posts on this thread about how they just had a live chat with customer service and how they got $20 credited to their account. I think the "catch" is that you must comply with the original "rule" of needing to spend $200 or more to activate teh $20 rather than just giving you the $20 credit.
Perhaps, but in my case they said they credited $19.30. So unless they've changed it to "$19.30 off $200 or more", it should just be there. But if I don't see it tomorrow, I'll throw another chat session in there and see what they say.

[Jgel]

OH SNAP. I think your onto something. I was reading other peoples posts on this thread about how they just had a live chat with customer service and how they got $20 credited to their account. I think the "catch" is that you must comply with the original "rule" of needing to spend $200 or more to activate teh $20 rather than just giving you the $20 credit.

That is NOT the case. They canceled my Trama Center that I used the $20.00 coupon on. Live chat said it was out of stock when I ordered it. They gave me a $20.00 store credit. Then they said it was back in stock and that I could just reorder it. I reordered it using the $20.00 credit and it shipped the next day and is now in NJ on a truck I assume. Total for Trama Center DS was something like $7.49 :lol:

[chewster777]

NO!!! The $20 they promised me back shows up, but only when there is over $200 of stuff! Why did I have to try to pre-order?!

[Jgel]

NO!!! The $20 they promised me back shows up, but only when there is over $200 of stuff! Why did I have to try to pre-order?!

Wow that sucks. Strange how different things are....

[judyjudyjudy]

NO!!! The $20 they promised me back shows up, but only when there is over $200 of stuff! Why did I have to try to pre-order?!Are you using CheapyD's link? Maybe the regular coupon is being applied, and your $20 credit just hasn't shown up yet.

[OGHowie]

Just did Live Chat and they did give me $20 in credit! It works with anything. When you talk to the CSR make sure they give you credit and not a coupon.

I think I'm gonna save this for Gears of War. :D

[GeorgeCostanza]

Just wanted to say I had two games arrive yesterday, mercanaries and cthulhu both preplayed. These are the most mint copies I have ever seen. Not a finger print or a scratch to be found anywhere on the case. The only thing that seemed bad was a sticker that seals the case in the middle. But with patience it will all come off. They must send the discs out in a generic holder as rentals and then when they seel them as pre orders put them back. Even the instructions were mint so those were never touched either. Incredible.

[h2dk]

Sweet, Madden 07 - 360 just arrived... 2 days from New York to Oregon...

[djfp]

OH SNAP. I think your onto something. I was reading other peoples posts on this thread about how they just had a live chat with customer service and how they got $20 credited to their account. I think the "catch" is that you must comply with the original "rule" of needing to spend $200 or more to activate teh $20 rather than just giving you the $20 credit.
Nope...once you talk to a CSR via live chat, the coupon should show up in the account you used...mine required no minimum, and the followup item has already shipped. The key is that the credit requires a CSR to activate it...if you don't ask for it, it won't automatically occur. Anyone who had anything cancelled (even preorders) need simply go onto live chat and ask for the cancelled amount to be applied to credit. Any amount actually spent from credit card, etc, will be refunded to the associated account.

[io]

Sweet, Madden 07 - 360 just arrived... 2 days from New York to Oregon...

Hey, none of my stuff has made it to OR yet.

And what is more strange is that all 3 of mine shipped from Rancho Cucamonga, CA and are sitting in Auburn, WA right now. :D

The good news, of course, is that they finally went from "no info available" to showing that they are, indeed, enroute - so no cancellation possibility here!

[DustBoogie]

I received one of the strategy guides I ordered yesterday, nothing came today. One of my orders supposedly left Georgia today, my two two-CD orders left NJ today, and all four or so of my UPS MI orders have been on Long Island since yesterday, hopefully for delivery tomorrow..

[botticus]

Hey, none of my stuff has made it to OR yet.

And what is more strange is that all 3 of mine shipped from Rancho Cucamonga, CA and are sitting in Auburn, WA right now. :D

The good news, of course, is that they finally went from "no info available" to showing that they are, indeed, enroute - so no cancellation possibility here!
That's your problem right there... they should have shipped from Rancho Carne. Go Toros!

[pammyspyce]

I got my Super Princess Peach today. I checked my CC statement on-line and I definitely was only charged $20.33. My mom ordered my kids Chibi-Robo using the $20 off coupon and she said she got it today as well. Yay overstock.com for honoring these prices. I will definitely be shopping there again!

[botticus]

I got my Super Princess Peach today. I checked my CC statement on-line and I definitely was only charged $20.33. My mom ordered my kids Chibi-Robo using the $20 off coupon and she said she got it today as well. Yay overstock.com for honoring these prices. I will definitely be shopping there again!
Honestly, with the way their CS has been today, I'll be looking to shop at Overstock more, even without these obnoxious glitches.

[DustBoogie]

Ah ha! The charges just showed up in my account, all correct. $44.46 for all of the following:

Prince of Persia: Two Thrones GCN
Lego Star Wars XBOX
Kingdom Hearts: Chain of Memories GBA
Final Fantasy Tactics Advance GBA
Super Mario Advance 3: Yoshi's Island GBA
Streetlight Manifesto - Everything Goes Numb
Streetlight Manifesto - Keasbey Nights
Catch 22 - Permanent Revolution
Audioslave - Audioslave
Kingdom Hearts guide
Tomb Raider: Legend guide
Fable: Lost Chapters guide
Resident Evil 4 PS2 guide

So that's like, what, $200 worth of merchandise for $45.

I love CAG.

[pammyspyce]

Honestly, with the way their CS has been today, I'll be looking to shop at Overstock more, even without these obnoxious glitches.

Yeah, I totally agree. It was very honorable of them. I will definitely be doing more shopping on their site. :)

[judyjudyjudy]

Honestly, with the way their CS has been today, I'll be looking to shop at Overstock more, even without these obnoxious glitches.I wonder if that's been something they've been actively trying to improve. I know some CAGs have complained in the past about bad experiences with their customer service and refuse to shop anymore because of that.

[botticus]

I wonder if that's been something they've been actively trying to improve. I know some CAGs have complained in the past about bad experiences with their customer service and refuse to shop anymore because of that.
I recall the same. But I've had no reason to not rate them excellent on every item of the survey.

[mer71]

I am excited!!! Saturday my $10.55 copy of Madden 07 for 360 gets delivered. I probably won't see my $1.40 Trauma Center show up til next week. Since I work tonight, the thought of Madden shall keep my energy up. Also, its my 11th wedding anniversary, so dinner at a fancy place, Saturday evening. My Saturday is looking pretty good. Thanks Overstock!!!

[jeffreyjrose]

I received my copy of Jade Empire today... and it turned out to be the limited edition version!!! Also, it appeared brand new: perfect case, manual, and discs that were scratch and fingerprint free. If it had plastic wrap on it, I wouldn't have known that it was used! Time to check out their other so called "used" games!!!

[cleaver]

I wonder if that's been something they've been actively trying to improve. I know some CAGs have complained in the past about bad experiences with their customer service and refuse to shop anymore because of that.
I thought the knock on them was items get beat up during shipping because of the way they package things. At least that's my knock on them.

[jnguyen822]

im happy, i got big brain academy for $1.40 and trauma center for $9.35 received today

[Mr Durand Pierre]

Damn, I was doing the livechat thing and the girl told me my order was cancelled due to me trying to use the coupon. So I didn't get credit. I sure felt like a fool on that one:(

Edit: Any chance I could try again later with another rep, or do they keep track of this sort of thing making me look more like a fraud?

[fraggedbylaggers]

It says killzone has been shipped. It has moved to the post office. I may get it today. I know KZ is not the best but I wanted to get in prep for the new psp game. Not to mention it only costs $1.40 shipped!!!

[jimbo12457]

Damn, I was doing the livechat thing and the girl told me my order was cancelled due to me trying to use the coupon. So I didn't get credit. I sure felt like a fool on that one:(

Edit: Any chance I could try again later with another rep, or do they keep track of this sort of thing making me look more like a fraud?

They dont keep track, I was denied by one rep then tryed again and the next one gave me the $20 credit, just keep trying!

[DustBoogie]

$44.46 for all of the following:

Prince of Persia: Two Thrones GCN
Lego Star Wars XBOX
Kingdom Hearts: Chain of Memories GBA
Final Fantasy Tactics Advance GBA
Super Mario Advance 3: Yoshi's Island GBA
Streetlight Manifesto - Everything Goes Numb ARRIVED 8/26
Streetlight Manifesto - Keasbey Nights ARRIVED 8/26
Catch 22 - Permanent Revolution ARRIVED 8/26
Audioslave - Audioslave ARRIVED 8/26
Kingdom Hearts guide ARRIVED 8/24
Tomb Raider: Legend guide ARRIVED 8/26
Fable: Lost Chapters guide ARRIVED 8/26
Resident Evil 4 PS2 guide

Updated arrivals after today's mail.

UPS Mail Innovations officially sucks - Lego Star Wars, PoP, and two of the GBA games were transferred over to the USPS on the 24th. They've been waiting to get delivered since then.

Oh well, 3.5/9 orders arrived, and I know that the rest are on their way. You'll hear from me again on Monday!

[Roufuss]

Yea, UPS Mail Innovations definitely sucks... I got my one game delivered regular media mail (Ridge Racer 6) and the other two games are not even close to being delivered (the ones through UPS Mail Innovations).

[fraggedbylaggers]

I got Killzone today!!! It is the non- GH version. On the front it had a sticker that said greatest hits but I peeled that off and now it is the original. Unopend and in mint condition. Not bad for $1.40 shipped!!!

[Steggy]

They dont keep track, I was denied by one rep then tryed again and the next one gave me the $20 credit, just keep trying!

20 dollars off of your next 200 dollar purchase...

[tayaf69]

got dead or alive 4 for 25.00 and it shipped the same day. I got it two days later through first class mail and it's absolutely perfect. I guess I could have gotten a cheaper game, but I wanted this and 25.00 is not too shabby.

[wolverinefactor]

I swera my packages are 1 hour away and that was 2 days ago.... US Mail sucks.....

[dohmai]

I swera my packages are 1 hour away and that was 2 days ago.... US Mail sucks.....

same =(

[trunks982]

my stuff got to my local post office yesterday. today is a no show. i guess i'll get it monday hopefully.

[rly723]

on the 24th i finally got info of shipment from UPS innovations. it hasnt been updated since, says its unavailable

[SynGamer]

I got the first of my 3 orders. A PS2 8 MB Memory card. $6.40 shipped. Monday should bring Shadow of the Colossus ($2.90 shipped) and New Super Mario Bros. ($20.35 shipped).

[botticus]

Received King Kong today, and the game I ordered an hour later (Hulk: UD) is still in process. :roll:

[SynGamer]

on the 24th i finally got info of shipment from UPS innovations. it hasnt been updated since, says its unavailable
Mine hasnt updated since the 24th either :|

[Warner1281]

Received 4 out of my 7 items today. 3 were shipped by UPS Mail Innovations. The last was sent 1st class mail. The strange thing is, the one that was sent 1st class still shows in process on the outpost page. :?: Strange. If it matters, it was a used game (Lifeline (PS2)... which I didn't realize needed the headset... ah well, something else to order during the next major coupon glitch, lol). So I know I still have 1 more package on its way (Shadow of the Colossus). The other 2 items are still listed as In Process.

[ncibob]

i recieved 3 games today including one that was cancelled and credited and i still have the 19.30 in my account that they issued me.

[io]

i recieved 3 games today including one that was cancelled and credited and i still have the 19.30 in my account that they issued me.

You win the "Lucky Bastard of the Week" award! Congratulations! :rofl:

All three of my items are sitting at the UPS Mail Innovations processing facility in Auburn, WA. They seem to be enjoying their time there.

[Karyyk]

I got one of my two orders today (Radiata Stories & Dragon Quest VIII). I'm still waiting on my Perfect Dark Zero, but I expected that one to take long since it was shipped by UPS.

[Karyyk]

You win the "Lucky Bastard of the Week" award! Congratulations! :rofl:

And that says a lot considering how many "lucky bastards" there are in this particular thread ;)

[1nksdk]

15 minutes ago, I just received the other two items I ordered during the coupon error. So all my three orders have arrived safely at this time, and my credit cards were charged correctly. I guess I need to become more greedy when similar coupon error happens at overstock.com next time ;-)

[ncibob]

You win the "Lucky Bastard of the Week" award! Congratulations! :rofl:

All three of my items are sitting at the UPS Mail Innovations processing facility in Auburn, WA. They seem to be enjoying their time there.

We’re all winners this week, but now that this prestigious award has been given to me this truly has been a wonderful week.

[GeorgeCostanza]

just got Okami and Xenosaga III canceled. I tried to contact live chat and was told it was an error and that they couldn't help me further. Has anyone used live chat and tried to get the 20$ credit on preorders and succeded?

[Jgel]

You win the "Lucky Bastard of the Week" award! Congratulations! :rofl:

All three of my items are sitting at the UPS Mail Innovations processing facility in Auburn, WA. They seem to be enjoying their time there.

OK This deal just keeps getting better. I ordered 3 items. New SUper MArio Bros ds, Trama Center ds, and Sims 2 ds. 2 orders got through and Trama Center got canceled, and I got refunded. I asked LIVE CHAT why Trama Center got canceled and they said it was out of stock. They said it was back in stock (???) and gave me a $20.00 credit to re-order it.

Today I got 4 packages. NSMB, SIMS 2, and 2 copies of Trama Center. :applause:

[dohmai]

just got Okami and Xenosaga III canceled. I tried to contact live chat and was told it was an error and that they couldn't help me further. Has anyone used live chat and tried to get the 20$ credit on preorders and succeded?


i preordered cooking mama with the $20 off and it got cancelled; i talked to a livechat guy and he told me that it was because it was OOS and now that it's back 'in stock' (whatever that means considering it's a preorder) they'd credit back my CC the $1.40 and give me a $15 credit to my account

however, i couldn't get the $15 to activate; i put cooking mama backin, i put $300 worth of stuff, but it never showed up at the checkout screen


i did another livechat and mentioned that a previous CSR said he'd give me credit, but i couldn't get it to activate.. after a long time 'researching' my situation, the new CSR gave me a $20 credit and activated it

i was skeptical still, but it worked! reordered cooking mama with the $20 credit (no minimum purchase req) so you can def. get credit back if you used the coupon on a preorder! =)

[botticus]

i preordered cooking mama with the $20 off and it got cancelled; i talked to a livechat guy and he told me that it was because it was OOS and now that it's back 'in stock' (whatever that means considering it's a preorder) they'd credit back my CC the $1.40 and give me a $15 credit to my account

however, i couldn't get the $15 to activate; i put cooking mama backin, i put $300 worth of stuff, but it never showed up at the checkout screen


i did another livechat and mentioned that a previous CSR said he'd give me credit, but i couldn't get it to activate.. after a long time 'researching' my situation, the new CSR gave me a $20 credit and activated it

i was skeptical still, but it worked! reordered cooking mama with the $20 credit (no minimum purchase req) so you can def. get credit back if you used the coupon on a preorder! =)
Same situation for me. So it depends on who you talk to.

[Dijital]

just got Okami and Xenosaga III canceled. I tried to contact live chat and was told it was an error and that they couldn't help me further. Has anyone used live chat and tried to get the 20$ credit on preorders and succeded?
My xenosaga 3 has not been cancelled as of yet <crosses fingers>

[Mad-B-Man]

Well, got 7 of my 9 shipped ordreds today and the 10th one which is a pre order still hasn't been canceled.

All is good today.

[LV-426RS]

I got a Play and Charge kit in that originally got "cancelled and credited" in order status.

Other than that I've got two items manifested (Clerks: Unrated, and RR6) and one going through USPS (Road Atlas).

All for $4.20. Thanks OP and CAG.

[MadFlava]

Got my Radiata Stories on Friday, still waiting for X-Men Legends 2. Valkyrie Profile 2 still not cancelled, still keeping the fingers crossed.

[Cpt Hooks]

Recieved all three items I ordered! Fucking nice deal OP

[Spades22]

Is this still goin on!?:hot:

[Mad-B-Man]

Is this still goin on!?:hot:
Nope. People just dicussing some stuff and reporting their recivings.

[fraggedbylaggers]

Pretty wicked deal. I really need to take more advantage of something like this the next time. I only got one game (Killzone for $1.40 shipped) but it still was pretty awesome. I would like to thank the op greatly!

[Riyonuk]

Aww I wanted someone to get me a $16 game fir $1 >_>

[rly723]

damn all my 5 orders on the 25th are still in freakin Rancho Chimichunga, i'm in the Bay Area so its still shipping from Socal. mostl ikely i should get it be wednesday at the latest. i can wait a couple more days sicne it was a great deal

Resident Evil 4 GC $1.40
Lumines PSP $1.40
Mercenaries Xbox $1.40
MegaMan Mav Hunter PSP $1.40
WipeOut Pure PSP $1.40

at least $100 worth of video games for $7!!! We need another glitch lol

[Riyonuk]

You know...I envy you so much, why can I ever be included in these deals >_<

[pop311]

Fuck! I was on vacation when this first started. I am always on vacation when big things like this go down.

[Mr Durand Pierre]

Have the people who have been getting their credit back all been using their credit cards? Because I used my debit and I've spoken twice with the customer reps and both times they've caught me. They say that I misused the coupon and that they'll credit back my money, but that's the best they can do.

I'm not sure how to get them to give me the full credit for the order. And I always feel real sleezy when they say, "Let me explain to you clearly why you're order was cancelled." Maybe I've just been getting difficult reps, since other CAGS have been making it look easy. The last rep I spoke with offered to give me a $5 coupon, but it's not showing up on my account. I'm not sure if I should even bother trying again. Any advice?

[rly723]

i actually used BillMeLater for my payment method. my order didnt go through right away for a couple days or so. i was worried it would be cancelled but its finally shipped

[munch]

Cool, so my 2nd and final order, AD Season 3 pre-order, shipped yesterday. I got UPS Mail innovations for that one, so I expect it to take a while to get to my house. It really doesn't matter, since I got such a great deal on it.

Anyway, 2/2 and I couldn't be happier. Thanks so much OP! To me, this is the sale of the year so far.

[botticus]

Has anyone else had an in-stock order sit in processing for this long?

I'm debating chatting with them about it.

[chakan]

I wouldn't, do you really want to draw attention to it?

Let the automated shipping do its thing.

[Warner1281]

Has anyone else had an in-stock order sit in processing for this long?

I'm debating chatting with them about it.

Yeah, I've got a couple of things still sitting around as "In Process." I'll give it another day or two before I do the live chat thing. Don't wanna stir up any trouble if I don't have to.

[munch]

Yeah, I've got a couple of things still sitting around as "In Process." I'll give it another day or two before I do the live chat thing. Don't wanna stir up any trouble if I don't have to.

i did live chat with my order the same day i ordered. They didn't say anything about the code. In fact, I'm pretty sure it was an automated thing I was talking too. Live chat will not hurt unless you bring up the code. Just ask when they think it will ship.

[botticus]

i did live chat with my order the same day i ordered. They didn't say anything about the code. In fact, I'm pretty sure it was an automated thing I was talking too. Live chat will not hurt unless you bring up the code. Just ask when they think it will ship.
Not entirely true. When discussing my Cooking Mama preorder, they mentioned I had a discount applied, and then asked where I got the discount.

[Xevious]

I just got my order (Actually it arrived Saturday to my work).

I ordered Xmen Legends 2 for xbox at $15 off and Mercanaries for Xbox for $20 off!

I say this is the best deal I had all year! Thanks OP!!!

[Roufuss]

Who the fuck ships GBA games in a vaccum sealed brown envelope with no padding whatsoever?

Thanks for crushing my Super Robot Taisen for the GBA all to shit, Overstock. Maybe that's the punishment I get for getting it for $9.

[DustBoogie]

Who the fuck ships GBA games in a vaccum sealed brown envelope with no padding whatsoever?

Thanks for crushing my Super Robot Taisen for the GBA all to shit, Overstock. Maybe that's the punishment I get for getting it for $9.

Had the same problem. At least it was Yoshi's Island, which I can just buy elsewhere and then return the crushed copy.. if it was the FFT:A that got crushed I woulda been SOL.

Anyway..

$44.46 for all of the following:

Prince of Persia: Two Thrones GCN ARRIVED 8/28
Lego Star Wars XBOX ARRIVED 8/28
Kingdom Hearts: Chain of Memories GBA
Final Fantasy Tactics Advance GBA ARRIVED 8/28
Super Mario Advance 3: Yoshi's Island GBA ARRIVED 8/28
Streetlight Manifesto - Everything Goes Numb ARRIVED 8/26
Streetlight Manifesto - Keasbey Nights ARRIVED 8/26
Catch 22 - Permanent Revolution ARRIVED 8/26
Audioslave - Audioslave ARRIVED 8/26
Kingdom Hearts guide ARRIVED 8/24
Tomb Raider: Legend guide ARRIVED 8/26
Fable: Lost Chapters guide ARRIVED 8/26
Resident Evil 4 PS2 guide

So 7.5/9 orders have arrived.. I know the RE4 guide shipped late, but the Kingdom Hearts was UPS MI just like three of the other games that arrived today.. wonder where that is..

I'm gonna go e-mail Overstock and bitch them out for crushing my game, maybe I can at least get a credit on my account or a coupon or something.

EDIT: Bleh, the guy on the live chat wanted me to wait another 10-15 business days for the replacement process to run its course and would offer me no real guarantee that I wouldn't get another crushed item. I'll just make a trip to Best Buy today and pick up another copy, and then when I go to pick up Starfox later this week, I'll return the crushed one. Easy.

[rly723]

so are you guys upset the box is crushed or did the game get damaged??

[DustBoogie]

Game is fine, but I consider myself a collector (at least, of games I want to play) and a crushed box is absolutely useless and ugly to me.

*shrug*

It may not seem important to some, but to others it's very important.

[Roufuss]

Game is fine, but I consider myself a collector (at least, of games I want to play) and a crushed box is absolutely useless and ugly to me.

*shrug*

It may not seem important to some, but to others it's very important.

Exactly.

And for me, since if I end up not liking the game and want to sell it, the resale value is significantly lowered in the long run since Overstock decided that it's a smart idea to vaccum seal a small cardboard box.

I'm not sure who thought that would be a good idea... I'd be pissed if I ordered the game at full price to discover it like that.

[jgamezcua]

Has anyone had a pre-order go through successfuly yet? Meaning it's been changed from in-process to at least shipped.

[mer71]

I got Madden 07 Xbox360 and Trauma Center for $11.95 in the mail today!! It's good to be the king!!!

[wolverinefactor]

I got In The Mood for Love Criterion, Pennies from Heaven BBC version and SPin & marty Disney Treasures tin today. Thanks OP!!!! Just waiting for Sly 3 to arrive and for my preorders to ship.

[botticus]

Well, for what it's worth, live chat tells me Hulk will ship out today. We shall see.

[Yusuke-Urameshi-]

Wow, I can't believe it, I actually got some orders today! Woohoo! Here they are (prices included shipping)
Super Smash Brothers Melee - GC - $14.90
Ridge Racer 6 - X360 - $1.40
Super Mario 64 - DS - $8.39
Naruto Manga 2, 3, 4 - $3.23


Still have an order of 4 paperback books I've wanted which I'm hoping I'll get ($20.01 - $20.00 = $0.01 + $2.95 = $2.96 = $0.74 per book =D) Also awaiting a Sly 3 for $1.40 but that seems very unlikely

[quercus]

I was gone over the weekend. Got home today to find Myst 4 and Jade Empire (both Xbox) waiting for me.

Both were shipping only and used.

Opened them up and they are in mint condition. Either they were never played or Overstock resurfaced them because I don't see a mark or fingerprint on them.

Also, I ordered Jade Empire, but it's the Limited Edition, so that was a nice surprise. I might order some preplayed from Overstock again.

Thanks again OP!!!!!

[Dijital]

Well my copy of Shadow of the Colusses arrived today 1/4 even if I don't get anymore still will be great deal considering it was $2.90 Shipped!!

[chewster777]

Everything but Soul Calibur III(stupid UPS) arrived at my home today. I still can't seem to get that $20 in credit back from them! I've tried 3 times and it still doesn't show even though they said they gave it back to me.

[icecubedx5]

Got all 5 of my brand new DS games today. Wow Overstock packaging sucks ass. I can see why people who got GBA games would be pissed to high hell. It blows cock. Thankfully my DS games were undamaged (not that they would be, they aren't cardboard). But I really cannot complain, and no one else could really complain as well. I averaged $12 for the following games.

Mario & Luigi: Partners in Time (MSRP $35.00)
Residen Evil: Deadly Silence
Tetris DS
Kirby: Canvas Curse (MSRP of 40 fucking dollars!)
The Rub Rabbits (got Feel the Magic for $10 at TRU, wanted to "complete" the set for only $10 more).

OP, I want to sex you for your awesomeness!

[Arkay Firestar]

Well, my Neverwinter Nights Diamond should be here today, and the thing I REALLY wanted, my Season 3 of Arrested Development, just shipped!!

I've spent 35 dollars for three seasons of the best show on television after getting S3 for ***1.40 shipped!!!!*** (and the S1&2 for 30 deal from amazon a while back)

This was an AWESOME deal.

And I've never seen a graveyard thread survive so long after being moved to die.

[daminion]

Received 6 of 6 orders today.

RE4
Super Monkey Ball Adventures
Smash Bro's Melee
Gun
Sonic Gems
Zelda 4 swords

My son is thrilled :)

[j.elles]

Recieved Summon Night and Makai Kingdom. Still waiting on New Super Mario Bros. Shining Force Neo. and Neverwinter Nights collection

[rly723]

got all 5 orders today, $100+ worth of games for $7! great deal

[SteveMcQ]

My shipments have been at the same status with USPS since Friday. It's been accepted at some place in Indiana, which led me to believe I'd have it by Saturday at the latest, but still nothing.

[Roufuss]

But I really cannot complain, and no one else could really complain as well.


I don't care if I pay full price or freaking 2 cents for a game, its shitty customer service to package GBA games the way they did. Yea, I got my GBA game for $9 when it's $30 in Gamestop, but it looks like someone ran it over once or twice in a car... I'm not going to tolerate some shit like that just because I got a hot deal.

Unfortunately, Overstock customer service are idiots... gotta wait a set amount of time before a replacement and they won't even guarantee that it won't ship in ANOTHER vaccum sealed brown envelope of doom, same as another poster on here.

I mean, the shrinkwrap got torn just from the game getting crushed and stretched... I just hope people have a better experience with them than I did. Talking to their CS is like talking to a retarded monkey robot.

[Karyyk]

I'm not going to tolerate some shit like that just because I got a hot deal.

I suppose you could always just ask for your money back...


As for me, I got my second order in, Perfect Dark Zero for around $15. Makes me wish I had put more orders in, but like most everyone else, I didn't think there was a snowball's chance in hell these would go through.

[botticus]

:roll: Now apparently media items can take 7 days to process. They don't want me bugging them again until 9/13, when it's had an additional 7 days to ship.

[DustBoogie]

I don't care if I pay full price or freaking 2 cents for a game, its shitty customer service to package GBA games the way they did. Yea, I got my GBA game for $9 when it's $30 in Gamestop, but it looks like someone ran it over once or twice in a car... I'm not going to tolerate some shit like that just because I got a hot deal.

Unfortunately, Overstock customer service are idiots... gotta wait a set amount of time before a replacement and they won't even guarantee that it won't ship in ANOTHER vaccum sealed brown envelope of doom, same as another poster on here.

I mean, the shrinkwrap got torn just from the game getting crushed and stretched... I just hope people have a better experience with them than I did. Talking to their CS is like talking to a retarded monkey robot.

I don't know how badly yours is crushed and how rare the game actually is.. but.. here's what I decided to do -

I know Best Buy has millions of Yoshi's Island's lying around, so I'll just buy one today and then return my crushed one with the BB receipt, no problem. Granted, my shrinkwrap isn't torn, and I was able to return the game to a semblence of the original shape. It probably looks fine to a normal eye, but I can't stand having a bent box.

[SpyderGT]

I don't know how badly yours is crushed and how rare the game actually is.. but.. here's what I decided to do -

I know Best Buy has millions of Yoshi's Island's lying around, so I'll just buy one today and then return my crushed one with the BB receipt, no problem. Granted, my shrinkwrap isn't torn, and I was able to return the game to a semblence of the original shape. It probably looks fine to a normal eye, but I can't stand having a bent box.
That's what I always do. I don't understand why people bother sending things back to online retailers. Best Buy will just put your returned (and bent) copy back on the shelf. And the next person to buy it won't even notice the box, and will probably just throw the box away, like 90% of consumers do.

[Mike UFC]

Yeah, I got my copy of SRT yesterday in the same crappy packaging. I was kind of hesitant to open it for fear of some of the horror stories I've heard coming true with me, but I got lucky as my copy is just as if I got it off the shelf. I actually ordered another game with it in the hopes it would have been boxed but they shipped seperately.

[trunks982]

Man, i want my star fox already. It came out today but it says release date is tomorrow. if they really ship it on that day its gonna take another 5 days to receive it.

[Dijital]

My copy of Sain'ts Row has shipped!!

[Warner1281]

Received my copy of SotC last night. Good stuff. Now just waiting on my RE4 guide and Killer 7 (both are still in Process). So far so good on everything I've received.

[Warner1281]

:roll: Now apparently media items can take 7 days to process. They don't want me bugging them again until 9/13, when it's had an additional 7 days to ship.

Actually, according to "Chad" on Live Chat (fuck that guy is slow. I think he was whacking off in between each thing he typed... a quadripalegic could type faster than he could), media items can take 2-15 business days to ship from the time they are ordered. So they actually already factored in the 1st week of waiting time for you. You've only got one more week to wait (you and me both... and DustBoogie for his guide too).

[Asgardian]

I am so freaken happy! I got my Radiata Stories (game) yesterday, and just now I recieved: Radiata Stories (guide); Star Ocean III (guide); and SotC (guide)!!! :bouncy:

Man, at $1.40 a piece, nothing can beat that deal! Thank you OP!!! You are freaken awesome for sharing this deal!!!

Hey I'm also still waiting for my RE4 guide too... "penny" guide hunting is very additive... :lol:

Oh, and I was very happy with the Overstock packaging, my guides arrived in perfect MINT condition! Definitely will buy more with O in the future!

[shajek]

Got my copy of SW: Battlefront II yesterday. $1.40... what a deal.

[munch]

So I got one of my DVDs yesterday. It was in that vacuum pack but all was well.

I'm just waiting on my AD3 pre-order. It's been in South Carolina for 2 days with that shitty mail innovations thing. I hate it a lot.

[Asgardian]

I don't care if I pay full price or freaking 2 cents for a game, its shitty customer service to package GBA games the way they did. Yea, I got my GBA game for $9 when it's $30 in Gamestop, but it looks like someone ran it over once or twice in a car... I'm not going to tolerate some shit like that just because I got a hot deal.

Unfortunately, Overstock customer service are idiots... gotta wait a set amount of time before a replacement and they won't even guarantee that it won't ship in ANOTHER vaccum sealed brown envelope of doom, same as another poster on here.

I mean, the shrinkwrap got torn just from the game getting crushed and stretched... I just hope people have a better experience with them than I did. Talking to their CS is like talking to a retarded monkey robot.

I'm sorry to hear that... I always hate it when seller send GBA games in a crappy "envelope of doom"... bastards, can't they not realize the importance of keeping a new item "new"?! Anyway, that's why I try hard not to order GBA games online, it's not easy to find someone that actually know how to ship a GBA game properly.

They use that crappy Brown envelope to ship my PS2 game and the SotC guide, but I was lucky and both items arrived undamaged...

[chakan]

Man, i want my star fox already. It came out today but it says release date is tomorrow. if they really ship it on that day its gonna take another 5 days to receive it.
I'm in the same boat. Apparently games are released a day later in bigO land.

[waxHead]

Received Shadow of the Colossus (non-GH) and the 2-disc V For Vendetta dvd set today, thanks again OP!

[jshendel]

Got DQVIII (non-GH!!! w/FFXII demo) yesterday. Thanks CAG

[DustBoogie]

$44.46 for all of the following:

Prince of Persia: Two Thrones GCN ARRIVED 8/28
Lego Star Wars XBOX ARRIVED 8/28
Kingdom Hearts: Chain of Memories GBA ARRIVED 8/29
Final Fantasy Tactics Advance GBA ARRIVED 8/28
Super Mario Advance 3: Yoshi's Island GBA ARRIVED 8/28
Streetlight Manifesto - Everything Goes Numb ARRIVED 8/26
Streetlight Manifesto - Keasbey Nights ARRIVED 8/26
Catch 22 - Permanent Revolution ARRIVED 8/26
Audioslave - Audioslave ARRIVED 8/26
Kingdom Hearts guide ARRIVED 8/24
Tomb Raider: Legend guide ARRIVED 8/26
Fable: Lost Chapters guide ARRIVED 8/26
Resident Evil 4 PS2 guide ARRIVED 8/29

Got the RE4 guide and the KH:CoM game today.. that completes my orders!

Of course, KH came in the infamous brown envelope.. but this box must be made out of something heavier than the typical GBA box, as there is only a crease on one of the sides.

I'm still gonna be a nitpicky little bitch and do the old swap-a-rooni for the local BB's copy, though.. gotta make a trip back there for YI, anyway :P

[jonwindow2]

This situation gets weider and weider. I ordered a dvd set with the $20 dollar coupon. A day later it said the order was cancelled and credited. Today the dvd set appeared in my mailbox! This should give hope to even those that had their order cancelled.

[Vegan]

Actually, according to "Chad" on Live Chat (fuck that guy is slow. I think he was whacking off in between each thing he typed... a quadripalegic could type faster than he could),

The whole point of Live Chat is so some poor CSR can talk to 10 customers at the same time.

[dtcarson]

Last item:
Aug 23 2006 Mail Retrieved From Shipper
Aug 23 2006 Received at UPS Mail Innovations Origin RPF Paulsboro, NJ
Aug 24 2006 Processed at UPS Mail Innovations Origin RPF Paulsboro, NJ
Aug 24 2006 Transferred to UPS Mail Innovations Destination RPF Greenville, SC
Aug 24 2006 Received at UPS Mail Innovations Destination RPF Greenville, SC
Aug 25 2006 Manifested (Postage Paid)

and....that's it.

What the hell is the point of "UPS Mail Innovations"?
OS gives it to UPS, who diddles around with it for a while then takes it to the USPS, where we lose all visibility of it?
I can't imagine that using UPSMI is cheaper than using either UPS or USPS, and it doesn't even look like UPS packs the item. Hey, I know, let's *add* a pointless level of complexity to our process!
Maybe there's a point when the mail is international or something, but I really can't envision a benefit to the company, unless somehow they do get a discount when they use it; of course, the annoyance factor of the package disappearing from the customer's tracking outweighs that [from this customer's viewpoint].

Live Chat--multitasking, and probably cheaper than an 800 number.

[io]

Last item:
Aug 23 2006 Mail Retrieved From Shipper
Aug 23 2006 Received at UPS Mail Innovations Origin RPF Paulsboro, NJ
Aug 24 2006 Processed at UPS Mail Innovations Origin RPF Paulsboro, NJ
Aug 24 2006 Transferred to UPS Mail Innovations Destination RPF Greenville, SC
Aug 24 2006 Received at UPS Mail Innovations Destination RPF Greenville, SC
Aug 25 2006 Manifested (Postage Paid)

and....that's it.

What the hell is the point of "UPS Mail Innovations"?
OS gives it to UPS, who diddles around with it for a while then takes it to the USPS, where we lose all visibility of it?
I can't imagine that using UPSMI is cheaper than using either UPS or USPS, and it doesn't even look like UPS packs the item. Hey, I know, let's *add* a pointless level of complexity to our process!
Maybe there's a point when the mail is international or something, but I really can't envision a benefit to the company, unless somehow they do get a discount when they use it; of course, the annoyance factor of the package disappearing from the customer's tracking outweighs that [from this customer's viewpoint].

Live Chat--multitasking, and probably cheaper than an 800 number.


Mine was similar - except my "manifested" happened Aug. 26th. I got all 3 of my items today (Aug 29th). Once it gets "manifested" it is off the UPS tracking and just delivered with the regular mail. Yeah, the whole thing is pretty wierd. They spent 3 days getting my stuff from CA to WA, then transferred it to USPS, which took the standard 3 days for delivery of 1st class mail. Seems like they ought to have just sent it USPS to begin with!

Anyway, God of War, Destroy All Humans (both GH), and my Mystery Science Theater 3000 DVD all arrived in perfect (vacuum-sealed) condition- though the DVD is loose in the case, so I'll have to make sure it isn't scratched up.

Damn, I wish I had ordered more...

[gofishn]

Damn, I wish I had ordered more...

Don't we all! I never thought this would go through so I only ordered one game to see if it would work. Stuff like this gets cancelled all the time, I am seriously stunned that I was able to get a brand new copy of Ridge Racer 6 for the 360 for less than $1.50.

[judyjudyjudy]

I got Big Brain Academy today, as well as one of the graphic novels from my third order (Kabuki vol. 1). :)

[diablofreak]

of my one cancelled order out of 10 --- i am surprised to receive that game --- soul calibur 3 --- along with my other orders


so, for that particular account
1) ordered Soul Calibur 3 - $19.99, 20 dollar coupon, paid total of $1.40 shipping
2) order status shows OOS, no tracking number, CC credited $1.4
3) Complained to live chat, where they gave me 20 dollar credit to account for future use, without limitations. rep was "very sorry" about it showing OOS when it shows in stock online
4) today received the game. very surprised.

HAHAHAHA What a royal fuck-up
thanks overstock, i'll definitely shop more with them now that im feeling kind of bad for all kinds of fuckups that they have

[icecubedx5]

Did anyone who pre-ordered any games get their stuff shipped like Star Fox or Saints Row?

[trunks982]

Did anyone who pre-ordered any games get their stuff shipped like Star Fox or Saints Row?

Release date for Star Fox is on the 30th. Im hoping they ship it on that day.

[botticus]

We?re sorry to inform you that due to unanticipated delays,
we were unable to ship your order of
GameCube - The Incredible Hulk: Ultimate Destruction by the date we
promised.

We expect to ship the order within 1 ? 6 business days.
If you would like us to keep your order open without further
notification, please click the following link.

If you prefer to cancel your order for a prompt refund, call 1-800 THE
BIG O anytime prior to shipment.

We appreciate you as a customer and hope you?ll forgive us for the
inconvenience and visit us again. Awesome.

[SynGamer]

Well, i received everything...now, the only problem is i dont have a DS Lite to play my New Super Mario Bros. on :( And i was really excited that i could possibly play it soon.

[Dijital]

My copy of God of War arrived - GH but sitll for $5.70 who can complain.

[wolverinefactor]

Sly 3 just came. NON-GH and while I haven't taken the shrink wrap off it, it smells like beef jerky.....

[blucadet3]

Anyones Starfox ship yet?

Waiting suxx.

[waxHead]

This is awesome, I just received:

X-Men Legends II (XBox - non-PH)
God of War (GH)
Devil May Cry 3: SE (which was initially cancelled :D )

Now I'm just waiting for Gunstar Super Heroes ;)

[trunks982]

Anyones Starfox ship yet?

Waiting suxx.

Not yet, as of now. when it shipped i'll let u guys know.

[jgamezcua]

Anyone had Xenosaga III ship out yet? Mines still In process.

[chakan]

Anyones Starfox ship yet?

Waiting suxx.
I've been obsessively checking every few hours today, since today is the release date.

I'll post if it finally happens. At least it hasn't cancelled!

[azortex]

I got the new super mario bros, ridge racer 6, xbox remote, & some xbox 360 controller skin gels. Too bad I was at work, so I couldn't order more but it was a nice b-day gift to myself.

[DustBoogie]

Weird. I complained in live chat about my crushed box, and the guy didn't do anything worthwhile, so I wrote a bitchy email. I got an email today and apparently they're sending me a replacement, without any request to return my copy, free of charge.

Like I said, weird.

[fart_bubble]

Got my Runaways Vol 1 & 2 and I Spit On Your Grave today. I really wish I ordered more than this but Thanks for the heads up OP.

[Yusuke-Urameshi-]

It seems like my final tally is:
GBA - Yoshi's Island: Super Mario Advance 3
NDS - Super Mario 64
X360 - Ridge Racer 6
GC - Super Smash Brothers Melee
4 Paperback Books


Total: $29.05
Estimated Worth: $96.97

Quite happy ^_^

[spamfree2]

Weird. I complained in live chat about my crushed box, and the guy didn't do anything worthwhile, so I wrote a bitchy email. I got an email today and apparently they're sending me a replacement, without any request to return my copy, free of charge.

Like I said, weird.

This one will probably get squished too...

[Caliburn]

Got Destroy All Humans in a nice, tight package. Now it's just the wait till VP2 is released...

[wolverinefactor]

Weird. I complained in live chat about my crushed box, and the guy didn't do anything worthwhile, so I wrote a bitchy email. I got an email today and apparently they're sending me a replacement, without any request to return my copy, free of charge.

Like I said, weird.

If you don't have to send it back will you give it to me for $10???? Please???? You are the Robot Taisen or whatever guy right? lol If not never mind >_>

[munch]

I received my Arrested Development 3 DVD yesterday. So, I received all of my orders.

I've said it before, but I really wish I would have ordered some more stuff. I guess the lesson here, which will not include a one-armed man, is to always try and get these types of deals even though they might get cancelled.

[botticus]

:roll: Not feeling very optimistic about my Hulk order. Asked them what was delaying it from shipping within 7 days, and they have to forward it to the research department. Who will probably tell me I was trying to scam them. :D

[shrike4242]

If you don't have to send it back will you give it to me for $10???? Please???? You are the Robot Taisen or whatever guy right? lol If not never mind >_>
Roufuss is the one who has Super Robot Taisen, though I don't think he'll likely be giving it up.

[DustBoogie]

If I get the Yoshi's Island and it doesn't have to go back, it's going up on here immediately :P

This one will probably get squished too...

Yeah, but I didn't pay for it this time around, and I already swapped the crushed one for a better one at Best Buy.. so if I have to return it, I can just send the crushed one right back to them.

[xmrblondex]

All 5 of my orders arrived
cheap ps2 memory cards, Ridge racer 6, Mega Man X collection, Marketplace points, and a play and charge kit?]
AWESOME
-xmrblondex

[Arkay Firestar]

I received my Arrested Development 3 DVD yesterday. So, I received all of my orders.

I've said it before, but I really wish I would have ordered some more stuff. I guess the lesson here, which will not include a one-armed man, is to always try and get these types of deals even though they might get cancelled.

But at the same time, maybe everyone had skepticism to the point that they all ordered less than they would otherwise and thus a lot of it flew under the radar.

Then again, that's just a baseless guess, because I really can't believe they let as many orders as they did through. They lost a LOT of money. I can't believe they overlooked as many orders as they did, so I just figure there has to be some reason/explanation...

I should get my Arrested Development S3 by weeks end.

[botticus]

Uh... awesome. So the research department apparently cancelled my order "per my request." So I got the purchase price credited, but now I will have to get back on live chat once again and see about getting that $20 discount back. Probably not gonna bother ordering Hulk again since it apparently has issues.

[blucadet3]

Uh... awesome. So the research department apparently cancelled my order "per my request." So I got the purchase price credited, but now I will have to get back on live chat once again and see about getting that $20 discount back. Probably not gonna bother ordering Hulk again since it apparently has issues.

still waiting for starfox to ship... I'll just wait patiently and bitch here so the research department does not cancel my order.

:wall:

EDIT: IT SHIPPED!!!!

08/31/2006
UPS Mail Innovations

WEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE EE! Preorders are coming...just a few days after release. Everybody rejoice :bouncy:

[chewster777]

Uh... awesome. So the research department apparently cancelled my order "per my request." So I got the purchase price credited, but now I will have to get back on live chat once again and see about getting that $20 discount back. Probably not gonna bother ordering Hulk again since it apparently has issues.

Good luck with that, as I have tried 3 times and even though they say it has been credited, I only receive the not so fun $20 off $200 coupon. Bleh...

[botticus]

Good luck with that, as I have tried 3 times and even though they say it has been credited, I only receive the not so fun $20 off $200 coupon. Bleh...
Just go back in and ask them. First time I did it, I followed up, and they just had me refresh my shopping cart, and it showed the discount.

Got my $20 discount, apparently Hulk was out of stock (even though it's still showing in stock right now). The dilemma becomes, what do I order? I'm looking at either Baten Kaitos Origins for $20, V for Vendetta for "free," Sin City for $10, or any number of DVD season sets for $20 off.

At least now it's just sitting there so I can mull it over for a while.

[trunks982]

still waiting for starfox to ship... I'll just wait patiently and bitch here so the research department does not cancel my order.

:wall:

EDIT: IT SHIPPED!!!!

08/31/2006
UPS Mail Innovations

WEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE EE! Preorders are coming...just a few days after release. Everybody rejoice :bouncy:


Lucky u, my starfox still in process

[Mr Durand Pierre]

Lucky u, my starfox still in process

And mine was cancelled. I was denied credit twice, but maybe the third time will be a charm.

[DustBoogie]

Weird. I complained in live chat about my crushed box, and the guy didn't do anything worthwhile, so I wrote a bitchy email. I got an email today and apparently they're sending me a replacement, without any request to return my copy, free of charge.

Like I said, weird.

Sweet. On my account, I have a return for Yoshi's Island marked as "complete". I have a tracking number for a second order for Yoshi's Island, no charge.

Looks like I'll get a free game out of their fuck-up. It'll be on my TL as soon as I've got it in hand.

[suko_32]

My Cooking Mama and Mario Basketball 3 on 3 is still in process, which is a good sign.

[o2012o]

Starfox shipped and I recieved my Megaman Powered up.

[MadFlava]

Just got my X-Men Legends 2 yesterday and my Valkyrie Profile 2 is still in process. I think there probably is a time cut off to when they could have cancelled these and when they already gone far enough that they can't be removed from the system. I think those of us that used the coupons on pre-order early before they figured out the glitch will have our orders shipped.

[jgamezcua]

My Xenosaga III switched to shipped last night. Awesome! Pre-order looking good so far.

[shrike4242]

UPS Mail Innovations Contact Info:

http://www.ups-mi.net/packageID/ (http://www.target.com/gp/redirect.html/ref=sc_fe_c_0_1041170_8/602-4820239-4497463?location=http://www.ups-mi.net/packageID/&token=7FF593EEF34A2F5DAEF6DC13C565D6355D91C837)
Phone: 1-800-500-2224

[SteveMcQ]

Damn this UPSMI ships painfully slowly. And the tracking is horrible. They don't even give an estimated day of delivery like the old UPS system. Package has been in Ohio the last three days. It's only a three hour drive from here. Sheesh.

[MadFlava]

Damn this UPSMI ships painfully slowly. And the tracking is horrible. They don't even give an estimated day of delivery like the old UPS system. Package has been in Ohio the last three days. It's only a three hour drive from here. Sheesh.

Yeah it is really hit or miss, one of my orders came last Friday (so in like 2-3 days). My second order didn't come in until a week and day later. I don't blame overstock, UPS mail innovations is so unpredictable.

[trunks982]

finally my starfox is shipped.

[judyjudyjudy]

I got the last of my items (NSMB & Kabuki vol. 3) the last couple days, so all three orders came through. Though I didn't make out like a bandit like some of you guys, but I still got an insanely good deal. Thanks so much OP, and thanks Overstock for actually shipping the orders!

[blucadet3]

I got the last of my items (NSMB & Kabuki vol. 3) the last couple days, so all three orders came through. Though I didn't make out like a bandit like some of you guys, but I still got an insanely good deal. Thanks so much OP, and thanks Overstock for actually shipping the orders!

there should be a smiley :bandit:

I certainly feel like one.

10 orders and only one canceled, only to be replaced by me after getting my coupon back. Thanks overstock for not letting your right hand know what your left hand was doing.

[jkam]

Starfox shipped! Sweet! That's 6 for 6. WOOHOO!!!

[j.elles]

I ordered 5 things and got all of them. Fantasic deal. Wished I had ordered more.

[wolverinefactor]

********** A!!!!!!! My two preorders shipped today. I'm so happy :) Oz Season 6 for just over 20 and Fullmetal alchy 12 for whatever it was.

[MadFlava]

Man, I think this coupon error is the CAG deal of the year. With them honoring the glitch on almost all of the orders, even pre-orders.

[Mr Durand Pierre]

Can anyone offer tips on how to get store credit for the cancelled orders? Whenever I try, they keep telling me that I misused the coupon and that they've issued a refund to my bank account (I paid via debit), but I can't seem to get the difference in store credit. Is there something I'm missing here?

[wolverinefactor]

My Fullmetal Alchemist 12 preorder came today (on release day!).

Still waiting for OZ season 6 to come.

[trunks982]

im still waiting for my star fox to get here. preorder anything from online sucks. always take about a week to get it after launch date.

[pinebarrens]

One more week til LSWII!!!!!!!!

[wolverinefactor]

OZ came in. ALl items received. Best deal by far this year. Thanks TC!

[Mr Durand Pierre]

For those of you who have had your orders cancelled, have you recieved your credit back yet? I only ordered Star Fox and Okami, and Star Fox got cancelled and I was unable to get store credit for the whole order or even recieved my refund for the amount I paid. I'm glad to hear that others have been getting the most out of this deal, but for me it has been nothing but trouble.

[blucadet3]

For those of you who have had your orders cancelled, have you recieved your credit back yet? I only ordered Star Fox and Okami, and Star Fox got cancelled and I was unable to get store credit for the whole order or even recieved my refund for the amount I paid. I'm glad to hear that others have been getting the most out of this deal, but for me it has been nothing but trouble.

I think the problem is that you waited too long to try and fix it. You had to use live chat like a day or two after when they cancelled the orders. I'm sure by now everyone has been bitched out about it and would get in trouble if they gave you the coupon again.

On a more positive note, it seems dvds ship much faster than games. My rosanne preorder that comes out next tuesday shipped today. So, I may actually get it close to release day.

I hope BSG 2.5 ships early too.

:pray:

[trunks982]

im still waiting for my star fox... *sigh*

[Mr Durand Pierre]

I think the problem is that you waited too long to try and fix it. You had to use live chat like a day or two after when they cancelled the orders. I'm sure by now everyone has been bitched out about it and would get in trouble if they gave you the coupon again.

On a more positive note, it seems dvds ship much faster than games. My rosanne preorder that comes out next tuesday shipped today. So, I may actually get it close to release day.

I hope BSG 2.5 ships early too.

:pray:

Actually I tried the day they cancelled it nearly 2 weeks ago. I just realized that my bank still hasn't gotten their refund. Overstock says that they sent it, but it takes awhile to process. sigh

[trunks982]

finally got my star fox today.

[botticus]

A final thank you to the OP. I ended up "only" getting 3 things out of this - King Kong, Cooking Mama (reordered with a CS credit after it was cancelled, so no more association with the coupon issue), and Lego Star Wars II, which shipped yesterday!

I gave up trying ot get the $20 discount back from my cancelled Hulk order, but 3 out of 4 isn't too bad for a deal like this.

[pinebarrens]

A final thank you to the OP. I ended up "only" getting 3 things out of this - King Kong, Cooking Mama (reordered with a CS credit after it was cancelled, so no more association with the coupon issue), and Lego Star Wars II, which shipped yesterday!

I gave up trying ot get the $20 discount back from my cancelled Hulk order, but 3 out of 4 isn't too bad for a deal like this.

Hmmm....for some reason my LSWII hasn't shipped yet??? The only thing I ordered from this better show up!

[Warner1281]

Received 5 out of the 7 items I originally ordered. The last two items were never shipped, so I had them cancelled and credited after the 15 day waiting period. Unforunately, they would only credit me with the amount I used to order, not the full $20 coupon (one order was $12.76 and the other was $11.11). Ended up just getting a couple of strategy guides. One I received the other day, the second (and last item... finally) has just been mailed. Overall, I'd definitely say one of, if not THE, deals of the year. However, as far as Overstock.com in general goes, I'd say their system is pretty hit or miss and don't think I'd order from them normally. Who wants to order from some place that makes you wait 15 days to cancel something when it turns out they don't have it in stock?

[Ndolger]

Jeez, finally got LIVE CHAT to listen to me and they sent a "replacement" package for my final order. I'm pretty sure this problem I had was completely unreleated to the coupon error.

Anyway, I received tracking info, that said USPS received the information, but it never got updated; ever. I then proceeded to talk to LIVE CHAT about a week ago. They told me USPS doesn't update tracking info UNTIL you get the package (who the hell do they think they're kidding?). I was like, "Uh dude, I ordered something at the exact same time as this order and it got updated tracking info just fine". Didn't respond to that remark.

Nothing came out of the first encounter, he told me to wait until Sept. 13th because Media Mail can take 2 weeks (I've never had a media mail item take longer than a week). I continued my inquiry again (they obviously just never sent the thing). The guy said he'd have USPS run a trace, and if there was a problem, they'd send out a replacement.

Just got shipping confirmation of the replacement. I'm interested to see what results came up regarding the "trace". I don't understand why they kept lying to me. Saying USPS doesn't update tracking info is just ridiculous (both guys said so); a convenient excuse for realiziing they never sent the package.

Well, that was a long rant. I guess I shoudn't bitch about getting a box set for $6. But, I'll complain anyway because I like complaining; it's invigorating. I should of been a dick and asked for a coupon for my trouble. :bouncy:

[MadFlava]

My Valkyrie Profile 2 pre-orders are now shipping out. Mine just shipped today. So that makes it 3 for 3 for me. Woo hoo.