Returning a Sealed Item to F.Y.E.?

[MillerTime2523]

Ok, over the summer, I wen't all the way down to FYE to try and return a game that I kept sealed but no longer wanted. I tell them I got it as a b-day gift and i'd like to return it for store credit. Their reply was they aren't able to accept any item without a reciept. They told me that they would only be able to take it as a used game. Still have that game sealed, and a lot of FYE credits and money in which i hope to get a wii. Now, do you guys think its the location in which I went, or thats their actual policy? I looked online and didn't see a damn thing about returning it as a used game. Online it said returns must meet the following criteria, all of which it met. So what do you guys think I should do? Try my luck there again, or try at another FYE location? Thanks. Also, the employees are @$$holes, like 19 year olds who don't really care at all.. I think i might just be better off at another store. Unless, I'm missing something in their policy.. is it me or them?

[Gosha]

Um... you can't force a store to take an item you didn't purchase from there store.

[62t]

did you actually brought the game from fye? It will have their own price sticker. That still doesnt mean they will take it.

[MillerTime2523]

No, I didn't. I just wasn't sure if this was a policy of theirs that it must have a reciept, or the employees at my local store were just being asshats.

[Pookymeister]

I've returned things before to them without a receipt, but it was bought from them. And then i've gotten store credit.

I've also been denied - but reason was that it was currently part of a B1G1 sale, so understandable.

I've also returned WITH a receipt showing the sale price, and they gave me the current price. 26.99 -> 59.99 being the difference. Did not complain =]

[MillerTime2523]

All right, well in that case i'll probably just try my luck next time i go to the mall. thanks for the info pooky.

[Josef]

I actually had the opposite experience once. I brought in a few sealed games to get used credit, and they gave me full new credit for them! Employee said it would be a waste to give me the used trade in value since they were never opened :D

[YoshiFan1]

I wish I had that happen to me. I rarely traded in sealed games to FYE (I left some sealed when I wasn't sure if they would take them or not) but I was never offered to get full new value for them.

Still, getting $15 on average as a used quote for a game that somewhere else was selling for $5 new (and then FYE tried to sell it for $29.99 used) was great.

I think my favorite was buying Motor Trend Lotus Challenge for $2.99 new at EB in the mall and walking a few stores over to FYE and getting $27 credit for it (and then they wanted $45 used for it!)

[pHi ||]

So you basically tried to return a game that you didnt buy from fye in the first place and expect them to give you full refund? Correct me if i'm wrong in my assumption though.