Employees Of All Stores - Post Your Stupid And Funny Customer Stores - Part Cinco

[GrilledWitOnions]

Not my job but what I experienced today while getting a haircut.
Notes: E = employee, C = Customer 1, P = Police Officer (off duty).

E: How can I help you?
C: I would like to use this coupon.
E: *Looks at coupon* Sir, this coupon is expired.
C: But coupons don't expire.
E: This was our coupon from two weeks ago, we color code our coupons. So this one is expired.
C: COUPONS DO NOT EXPIRE IN CALIFORNIA!
E: Sir, this coupon is expired, I cannot accept it.

- Out of nowhere.
P: What's the matter.
C: She keeps telling me the coupon is expired.
P: Coupons do not expire, I know because I'm a cop.
E: Be that as it may, this coupon has an expiration date

- This goes on for a few more minutes.
Me: *Thinking WTF!*
Me: Both of you need to quit bugging and go look up this information. Coupons expire, there is a date on them. Giftcards do not expire in our state. Else I would be using some coupons from last year to go pick up some electronics right now.
Random person: Yea, he's right.
P: *Left the store*
C: *Paid and left angrily*
E: Thank you sir.
Me: No problem.
E: I'm going to give you a discount.


Woohoo, my hair cut cost 9 bucks instead of 13. :DThat's awesome. Nice to see CAGs making a difference in their community. Can't believe someone would think coupons can't expire. No one would ever use coupons in ads.

[neocisco]

A cop who thinks he knows it all? I've never heard of such a thing! He proved he's unift to wear a badge for making an uninformed statement like that.

[pcktlnt]

Not too sure if he was a cop, wasn't wearing the uniform. Just average joe clothes. He could have lied but oh well, I'll never know for sure.

[YoshiFan1]

We have an assortment of Thanksgiving decorations in our store, one item is this hanging figure in which there are 4 designs. The package has a picture of all 4 designs, with the one inside having a check next to it. One design is completely sold out. Someone asked if we had that design, I explained it was very popular and we no longer have it. First question was if we were going to get more in and then complained the package is misleading because we shouldn't be showing an item we don't have in stock.

How is it our problem if the manufacturer shows all 4 items on the package and makes it clear which one is inside?

Also, not really a stupid customer but someone asked if we sold "memory card games" The other employee in the store and I look at each other like is she crazy to think we sell memory cards. Then I realize she is talking about the actual card game, memory not anything video game related. I just thought it was funny that me and the other employee both thought she was talking about a PS2 memory card at first.

[sonderiaom]

Guy comes up to me and asks if I "have the film for the vcr." I understood that he mean vhs tapes and didn't want to embarass him so I told him that we didn't have them anymore.

Another guy comes up and says that he was talking with one of my coworkers and was hoping I could help. "I just got this book over at the membership counter and it has a coupon in there that I want to use; it says it's expired, but I can only make it out to the store every once in a while so I want it to apply now!" I looked at the coupon and it was an online only coupon, we didn't even have that item in the store, and when I told him this, he asked "why couldn't you just take the same amount off of a similar item." When I said I couldn't do that either, he wanted to talk to a manager, so I got one and let her deal with him.

[GrilledWitOnions]

Guy comes up to me and asks if I "have the film for the vcr." I understood that he mean vhs tapes and didn't want to embarass him so I told him that we didn't have them anymore.

Another guy comes up and says that he was talking with one of my coworkers and was hoping I could help. "I just got this book over at the membership counter and it has a coupon in there that I want to use; it says it's expired, but I can only make it out to the store every once in a while so I want it to apply now!" I looked at the coupon and it was an online only coupon, we didn't even have that item in the store, and when I told him this, he asked "why couldn't you just take the same amount off of a similar item." When I said I couldn't do that either, he wanted to talk to a manager, so I got one and let her deal with him.Wow - these things always make me wonder what goes through people's heads. I mean, wanting to use an online-only coupon on anything in the store after the expiration date? WTF? I love the whole excuse of "I don't get out often". Why do these idiots think there should be exceptions made? The coupons are not meant to make things convenient; in fact, they are to get you to spend money at the cost of convenience (need to coupon, before expiry, must find correct item, etc etc).

I often will have customer return movies very late with the excuse of "I was in the hospital". Now, it usually isn't a big deal since Blockbuster has no more late fees, so as long as it hasn't been a month, they owe $1.25; if not over a week, it's nothing. But, while I do sympathize with them for their misfortune, THAT'S HOW LIFE WORKS. Things happen, life keeps moving. Do bills stop being due simply because you got hurt? Or does your job still pay you? I know movies aren't as big a deal, but when you rent something you are obligated to return that by the due date or face the penalties, no matter what lame excuse you have.

Had a lady simply ruin my day today. First, for some of this you need to know how our store is shaped, so I drew a crappy picture (http://s140.photobucket.com/albums/r7/d3vkit/?action=view&current=blockbuster_shape.png).

Hopefully that makes sense - the enter and exit are one way, and the entrance leads right next to the computer terminals, so people are constantly talking to me when not even being in line (another really annoying thing).

So she comes in, asks me what monthly plans we have...
"We have Total Access in-store for $29.99" (used to be called Movie Pass, a much easier thing to differientiate from online, but I digress)
"Slow down, I can't understand you!"
This is always the point that I know things are going to suck, since, although I talk a little fast sometimes, I don't think it's beyond the level of human comprehension; I usually get yelled at about it by the elderly and people that seem like perhaps they were born stupid or made themselves that way somehow. Shewasn't old, so she must have just been stupid.

I tried my best to explain the plan slowly, and then had her retort that Hollywood's plan was $5 cheaper, to which I almost simply said, "Awesome, sounds like you can save some money AND leave me alone! A good time had by all!" But of course I have to treat the customer as if I give a care that they rent from us, so I humored her a bit and she left. And, came right back in. I mean, she walked out the exit door, and immediately through the entrance. I think she thought I would get confused and think she was a new customer; perhaps I would speak slowly for someone just walking in the door.

She began to ask me how many movies we have for rent in contrast to Hollywood, right as a customer approached the counter. I told her that we have more or less the same movies, but sometimes we have something they don't have and vice versa. The other customer also told her that she likes renting from us because we seem more professional and have better customer service, which made me happy to hear.

I finished up with customer number 2, and she left, and the crazy lady walked around the counter to the exit - but again asked me what our selection was like in contrast to hollywood's. I again told her any major release we will both most likely have, but some titles we have that they don't, etc. And she asked AGAIN. So I thought, I'm not understanding the question, and asked if she meant copy depth - the amount per movie, because I think lately we've been doing a very decent job with the popular titles, as in 200 copies for Live Free or Die Hard (which we STILL ran out of for release weekend). She got angry and said no, she wanted to know exactly what she asked me at least three times now, and I wanted to ask her if she thought I would suddenly say something different - maybe if she asks enough, I'll get confused and confess that we don't actually have any movies at all, it's all a front to get annoying ladies bothering me.

So she leaves, and returns, and wants to rent the new Sandra Bullock movie (Premonition, a terrible movie IMO but everyone loved it apparently). It's also at this point that I realize she has most likely been banned from Hollywood - there store is about a 5 minute drive across town, and it's a very small town. She seemed to want a movie, but I could tell she was reluctant to rent from us, but were the only other game in town. And, considering how annoying she was, I was about to kick her out myself.

I get the movie for her, and go to finish something else, but realize I'll need to be at the counter for her; she's the kind of person that needs a hand to hold while she rents a fucking movie, so I decided to give her, yet again, my undivided attention, and wait for her to approach the counter.

She asks when the movie is due back - I try to explain the end of late fees thing (Due date, then 7 days grace period, autosells the movie, return within 30 days and it's refunded less $1.25 - a little complicated but if people would LISTEN, it's easy to grasp.) But this lady insisted that I spoke too quickly - and by now I was trying realllly hard to speak slowly and with as much annunciation as I could muster. So she starts repeating everything I say, as in I say, "So your movie is due back in 8 days",
"Movie due in 8 days",
"And then there is a 7 day grace period",
"And then there is a 7 day grace period"...

I can't even begin to describe how annoying this was, and I think she was doing it to further her point of, "She can't understand me so she has to repeat it to make sure I understand that". It was asinine.

This lady really bothered me and it ruined my already ruined day (scraped my car against a yellow light pole thing). Perhaps I wasn't at my best because of other aforementioned morning events. But I tried my best to give her good service; she seemed to just want something worse to begin with.

[davo1224]

I had some guy that sent something out to be repaired. It came back with his problem fixed but he found another one. I felt sympathy as I think our repair center is balls and does some shoddy work. I told him that I would just give him another. He had some story about how he lived in another town (which is actually just a subsection of the same city we're in - 15 minute drive total). Now this was wrong of me to do as we'd basically have to take a loss but I figured it was worth getting him out of my hair. I tell him to come in when I'm working so he won't get hassled. I tell him when I'm working.

What does this jackoff do? Come in when my manager is there. Of course he knows nothing about it and I get in trouble for making an unauthorized decision. My boss apparently understood how much of an airhead this guy was but said that since it was an old unit we'd have to sell it at a discount. I talk to this guy later and he says, "I hope you didn't get in trouble. I just didn't feel like waiting until you started your shift." Hey no problem. I love sticking my neck out to help people that don't have even the smallest bit of sensibility.

[GrilledWitOnions]

I had some guy that sent something out to be repaired. It came back with his problem fixed but he found another one. I felt sympathy as I think our repair center is balls and does some shoddy work. I told him that I would just give him another. He had some story about how he lived in another town (which is actually just a subsection of the same city we're in - 15 minute drive total). Now this was wrong of me to do as we'd basically have to take a loss but I figured it was worth getting him out of my hair. I tell him to come in when I'm working so he won't get hassled. I tell him when I'm working.

What does this jackoff do? Come in when my manager is there. Of course he knows nothing about it and I get in trouble for making an unauthorized decision. My boss apparently understood how much of an airhead this guy was but said that since it was an old unit we'd have to sell it at a discount. I talk to this guy later and he says, "I hope you didn't get in trouble. I just didn't feel like waiting until you started your shift." Hey no problem. I love sticking my neck out to help people that don't have even the smallest bit of sensibility.I'm surprised he cared that you got in trouble. What an idiot. Isn't it obvious that when someone says, "Come in when I'm working and I can help you", it's because they won't get that from someone else? Unless it's sale with commission or something, but for a return? This guy deserves to just rebuy it.

[sonderiaom]

I had some guy that sent something out to be repaired. It came back with his problem fixed but he found another one. I felt sympathy as I think our repair center is balls and does some shoddy work. I told him that I would just give him another. He had some story about how he lived in another town (which is actually just a subsection of the same city we're in - 15 minute drive total). Now this was wrong of me to do as we'd basically have to take a loss but I figured it was worth getting him out of my hair. I tell him to come in when I'm working so he won't get hassled. I tell him when I'm working.

What does this jackoff do? Come in when my manager is there. Of course he knows nothing about it and I get in trouble for making an unauthorized decision. My boss apparently understood how much of an airhead this guy was but said that since it was an old unit we'd have to sell it at a discount. I talk to this guy later and he says, "I hope you didn't get in trouble. I just didn't feel like waiting until you started your shift." Hey no problem. I love sticking my neck out to help people that don't have even the smallest bit of sensibility.

This is the part that makes me really hate people. You go completely out of your way to help him, go against the rules, and give him simple instructions but he couldn't even wait to get a brand new unit.

[DuelLadyS]

This is the part that makes me really hate people. You go completely out of your way to help him, go against the rules, and give him simple instructions but he couldn't even wait to get a brand new unit.

I agree.

I hope- I know you didn't/couldn't, but still hope- you chewed the guy out. "Yes, I DID get in trouble, I TOLD you I wasn't allowed to do that. Do me a favor- don't come back when the new one breaks!"

[OzCatter]

I dont understand something, I applied at Best Buy a few weeks ago and they've yet to even answer me. Today, I go in and see some of the dumbest kids I know(albeit that they are pretty) that are working there but havent a clue what their job is. Also, one of them saw me as he was helping a customer, left the customer to say hey to me, and then went right back as I told him that he should be helping the customer

[sendme]

Going to have to tag this to read later.

[Bune]

I dont understand something, I applied at Best Buy a few weeks ago and they've yet to even answer me. Today, I go in and see some of the dumbest kids I know(albeit that they are pretty) that are working there but havent a clue what their job is. Also, one of them saw me as he was helping a customer, left the customer to say hey to me, and then went right back as I told him that he should be helping the customer
I actually quit a job because of that once. I applied to work in Sears electronics but they said they didn't have any positions, would I like to work in paint? I said sure, why not. Money's always green, doesn't matter who gives it to you. Anyway, I found out during the training day (day 1) that not only had they hired someone for a position in electronics, but they hired TWO someones. I asked them both and they both applied after I did. During the break I turned in my stuff and told the hiring person that I didn't think it fair and walked out. Actually worked out better for me because I eventually went back to school and I'm graduating in two weeks and I'll never have to work retail again. :bouncy: http://i6.tinypic.com/82ixu9i.gif

[neocisco]

I dont understand something, I applied at Best Buy a few weeks ago and they've yet to even answer me. Today, I go in and see some of the dumbest kids I know(albeit that they are pretty) that are working there but havent a clue what their job is. Also, one of them saw me as he was helping a customer, left the customer to say hey to me, and then went right back as I told him that he should be helping the customer

Employees at a lot of BB stores are the electronics equivalent of Abercrombie & Fitch, i.e. pretty and dumb.

[dim2192]

Today, some lady wanted to return a game that her son bought a few days ago. I asked why and she told me, "The graphics are hard to control."

[Ski Hawk]

After reading over the story and the first 5 or so pages, I agree that you were overreacting a little. I agree that you were mistreated a bit, but it probably wasn't worth all of the trouble.

Stories like this make me glad that I work in the cleanest fast food restaurant ever, The Pita Pit. Hardly anyone complains, and I can easily give a discount if I want with no hassle. Not that I do, though.

[Ski Hawk]

Whoops, wrong topic.

[scott2hotcott]

Today, some lady wanted to return a game that her son bought a few days ago. I asked why and she told me, "The graphics are hard to control."

It's a good thing I wasn't eating or drinking when I read that, or else I would have done a spit take. That's classic.

[sonderiaom]

I was a bit stressed yesterday so the customers may have gotten on my nerves a little more than usual, but the first customer I had was terrible.

I get a call to go over to membership, which usually involves us checking things out for people to return something. I go over there and there is already one of my coworkers there, so I got a little confused but when I got over there I could understand why. The lady was returning a dvd recorder because she said that she couldn't record from a vhs to the dvd as one of my coworkers had stipulated that she could do. I ask her to explain her setup to me and she has a tv with a built in vhs player and only two sets of inputs into the tv, no outputs to do what she wanted. When I tried to explain this to her, she didn't get it, she kept on saying that she had plugged it in, why didn't it work, so I explained again, and again. She then said that she was able to record something from a vhs player plugged into the tv onto the one built in to the tv and I explained that was in reverse of what she wanted. I had to explain 3 more times. By now, she wasn't getting it, her husband wasn't really helping, and I was fast running out of patience, so I almost dragged them over to what we had for dvd/vhs recorders and told her that she wanted the most expensive one. I normally sell people the cheapest best thing that does what they want, but she didn't deserve my best service.

Another gal was doing all that she could, within talking to me about a computer, to justify to herself that she needed to return a laptop. Not really a stupid customer, but I just thought it kinda odd.

Without doubt I'll be back later tonight with more.

[Surferflames]

Ah this thread is back. Awesome.

Well our store just opened a few weeks ago, and we are only the second of this "chain" in the state. We made plans with the Sheriff's office to help with traffic control, since there was a good chance we would shut down I-4 (the major means of transportation for most of Orlando) if things weren't handled properly. Openings for the company are a big deal, people camp out, and we draw pretty big crowds.

Anyway, the county sheriff's office set up traffic detail and were redirecting people in detour-esque fashion in order to prevent some congestion. I had a guy come up and complain to myself, and my manager, because he wanted to turn left and they only let him turn right. Mind you these are the cops doing this, as if we had some sort of authority to tell them how to manage their streets. That was one of the few times I almost lost my composure and burst out laughing.

[OzCatter]

Let me guess. My aunt just told me IKEA opened up in O-Town, could that be it?

[heatdolphins45]

Ah this thread is back. Awesome.

Well our store just opened a few weeks ago, and we are only the second of this "chain" in the state. We made plans with the Sheriff's office to help with traffic control, since there was a good chance we would shut down I-4 (the major means of transportation for most of Orlando) if things weren't handled properly. Openings for the company are a big deal, people camp out, and we draw pretty big crowds.

Anyway, the county sheriff's office set up traffic detail and were redirecting people in detour-esque fashion in order to prevent some congestion. I had a guy come up and complain to myself, and my manager, because he wanted to turn left and they only let him turn right. Mind you these are the cops doing this, as if we had some sort of authority to tell them how to manage their streets. That was one of the few times I almost lost my composure and burst out laughing.

are you talking about IKEA? I just had one open up a few weeks ago. huge crowds of people. I had to park at the BankAtlantic Center in and walk one mile. It was terrible.

[Surferflames]

are you talking about IKEA? I just had one open up a few weeks ago. huge crowds of people. I had to park at the BankAtlantic Center in and walk one mile. It was terrible.

Yes, Sunrise opened a few weeks before us. They apparently had some problems though from what I've heard. Damn is that what the Arena is called now? I can't even remember what the random sponsor was the last time I was down there.

[YoshiFan1]

I was locking up the store today. The lights were off and I stepped outside to lock the door and pulled the door to double check and make sure it was locked. Someone pulls up in their car and asks if we are closed.

We are also playing Christmas music in the store. I can't stand it because it's the same songs over and over again everyday, and sometimes they repeat the songs multiple times a day (it's a radio station). As if that's not bad enough, we have already had 1 person complain because they are offended by it. Every store you walk into is playing the same music so I really don't care that they had to listen to it during the short time they are in the store.

[heatdolphins45]

Yes, Sunrise opened a few weeks before us. They apparently had some problems though from what I've heard. Damn is that what the Arena is called now? I can't even remember what the random sponsor was the last time I was down there.

yea I heard that the parking lot wasn't really full. The people was just too lazy to direct the cars..:roll: anyway their food in there is pretty damn cheap for south FL(50 cent Hot Dog, $5 lunch, 99 cent breakfast, etc) and they have some really nice furniture. yea it's been the BankAtlantic Center for a while now. I never get used to the names. I still call San Francisco Pac Bell Park(it's PNC park now) lol.

[IOnceWasLegend]

Every night I close Gamestop, there's always at least one little kid who comes up and shakes the steel gate (we're in a mall). It's never the same kid, but it always happens; and there's about 3/4 gate, 1/4 glass for the front of our store.

One night I was taking care of the Nintendo Wii section, which is right in front of the glass, and I just hear, "BONK!". I turn to the right, and see a perplexed-looking two year old sitting there and rubbing his head. After I made sure he was okay, I laughed for about five minutes solid.

[ITDEFX]

Every night I close Gamestop, there's always at least one little kid who comes up and shakes the steel gate (we're in a mall). It's never the same kid, but it always happens; and there's about 3/4 gate, 1/4 glass for the front of our store.

One night I was taking care of the Nintendo Wii section, which is right in front of the glass, and I just hear, "BONK!". I turn to the right, and see a perplexed-looking two year old sitting there and rubbing his head. After I made sure he was okay, I laughed for about five minutes solid.


2 year old? What the fuck? Where the fuck are the parents?

[IOnceWasLegend]

2 year old? What the fuck? Where the fuck are the parents?

About fifteen feet away; the mall'd closed down, and they were apparently leaving when the kid decided he wanted to go to the video game store and broke free from his parent's grip.

[ITDEFX]

While I was an EB a few weeks back, I over heard an eb employee and a female customer talk... didn't catch all of it but it was something about getting her 3 year old kid into video games and starting them off young.

oh boy.

[IOnceWasLegend]

While I was an EB a few weeks back, I over heard an eb employee and a female customer talk... didn't catch all of it but it was something about getting her 3 year old kid into video games and starting them off young.

oh boy.

I don't see much of a problem with that, truth be told. It's all about limitations and other things ASIDE from video games, too: I've been playing video games since I was about three years old, but I don't think it messed me up too bad because my parents made sure I stayed active and didn't put playtime before school and such.

On the other hand, I'd much rather be taking my kid hiking and teaching him what my dad taught me about the outdoors and nature rather than being inside all the time playing videogames.

[IAmTheCheapestGamer]

I started out at around 8-10 years old, but I still went out and played and kept active. It's only now that I've become a lump and dedicated more of my free time to 'finishing that next level', instead of going hiking and going out more.

[Scorch]

"Hey, what XBox 360's do you guys have right now?"
"We've got the Halo 3 version for $399.99, and the Elite for $449.99"
"Oh, okay, do you have any others?"

"Can I preorder the Wii?"

"Hey, I needed to return this, I got it the other day and he already had it"
"Ma'am, this is a receipt for Gamestop"
"This isn't Gamestop? Where the hell am I?"

*guy rushes in at 8:59 PM as I head towards the gate to close*
"Hey, do you have any more of those Halo keychains?"
"No, those were a Gamestop exclusive"
"Oh. When are you getting more in?"
"...we're not, they were a Gamestop exclusive."
"Are you seriously sold out!? When are you getting more in!?"
"GameStop had them. We never got them in."
"Where the hell am I? What store is this?"

You'd be suprised how many fucking idiots come into my store not knowing where they're at.

[boyboy1080]

what store do you work for?

[xeno]

what store do you work for?
umm his avi kind of gives it away....

[tindall311]

I work at a very fine new world italian restaurant and we get some good redneck people in there every now and then. last night, a man ordered a tuna well-done. "So well-done that it is dry and there are no juices left" as he put it. Then he berated the server (one of our best servers) because we don't have ketchup for him to use with his tuna.

When she explained that we don't have many items on the menu that could use ketchup as a reason for not having it, he went on to insult her and call her condescending. He then berated our GM because the restaurant "doesn't know how to train their staff, can't hire a good server, and what kind of restaurant doesn't have ketchup?"

That coupled with the people who complain "what kind of a restaurant doesn't have ice cream?" when we've already told them about our desserts, including the gelato.

[TheRock88]

I still call San Francisco Pac Bell Park(it's PNC park now) lol.

It's actually AT&T Park. PNC Park is the Pirates' stadium.

[GrilledWitOnions]

"This isn't Gamestop? Where the hell am I?"
I've seen that a few times... expecially as people start to write a check. And then, they dont know how to spell Blockbuster. :roll:

I think people get money and just jump in their car and drive. "Wherever I end up, they get my monies! WEEE!"

[Scorch]

what store do you work for?

:wall:

[Doomed]

I think people get money and just jump in their car and drive. "Wherever I end up, they get my monies! WEEE!"
URGE TO SIG... RISING

[IOnceWasLegend]

It started out as funny, now it's just irksome. I have this conversation with customers about forty or fifty times a day (literally):

Them: "Do you have any Wiis?"
Me: "I'm sorry, we're sold out."
Them: "Do you know when you'll be getting anymore in?"
Me: "Our shipments are once a week, and we get Wiis on one random day Mon-Friday. We don't know until the night before if we're getting them in."
Them: "Can you put one on hold for me?"
Me: "No, I'm sorry, we can't."
Them: "Why not?"
Me: "Because we sell out nearly as soon as we get them."
Them: "Well do you know where I can get one?"
Me: "You could try Target on sundays, but it's going to be nearly impossible to get one before Christmas because one out of every three customers asks about it."
Them: "Do you have a number so I can call back here every night to check if you have them?"


Other good times I've had:

15-year-old hands me a game plastered with all the big, ugly 'used' price stickers: "Do you know how much this is?"
Me (points at price sticker): I'd wager $7.99.

Customer: Do you guys sell cameras here?

19-year-old guy: Yeah, do you guys have Mario for the PS3?

Other 19-year-old guy: "Do you know when Halo's coming out for the PS3?"

And, my personal favorite:

Guy walks in.
Guy: Yeah, do you sell videogames here?

My manager looks around, then turns back.
Manager: Naw, man. This is a bookstore.

Guy looks dejected and walks out.

[Veronica Mars]

I hate when people get mad at you because you offer to bag their stuff.
All I'm supplied with is plastic bags, you got a problem,
Talk to the Manager.

[IAmTheCheapestGamer]

It started out as funny, now it's just irksome. I have this conversation with customers about forty or fifty times a day (literally):

Them: "Do you have any Wiis?"
Me: "I'm sorry, we're sold out."
Them: "Do you know when you'll be getting anymore in?"
Me: "Our shipments are once a week, and we get Wiis on one random day Mon-Friday. We don't know until the night before if we're getting them in."
Them: "Can you put one on hold for me?"
Me: "No, I'm sorry, we can't."
Them: "Why not?"
Me: "Because we sell out nearly as soon as we get them."
Them: "Well do you know where I can get one?"
Me: "You could try Target on sundays, but it's going to be nearly impossible to get one before Christmas because one out of every three customers asks about it."
Them: "Do you have a number so I can call back here every night to check if you have them?".

LOL The one day I was bsing with the people at my one local GS and between walk in customers and people on the phone, they repeated that very conversation no less than 20-30 times. And this was within a 30-40 minute timeframe.


Other good times I've had:

15-year-old hands me a game plastered with all the big, ugly 'used' price stickers: "Do you know how much this is?"
Me (points at price sticker): I'd wager $7.99.

Honestly, how can ya tell what the current price is, since on any GS stores games, there's easily about 6-7 and sometimes closer to 10 layers of used price stickers. They should honestly just hire one person who would simply remove all of those layers and put ONLY the current used price sticker on each game. That in and of itself would be a full time job.

[Demolition Man]

LOL The one day I was bsing with the people at my one local GS and between walk in customers and people on the phone, they repeated that very conversation no less than 20-30 times. And this was within a 30-40 minute timeframe.

I found an easy way of cutting my calls on if my store has Wii's in is to say at the end of my phone greeting that "we are out of Wii's." 99% of the time I get a "just what I was about to ask thanks" then they hang up or "when will more be in?"

The 1% however will scream and yell at me about how I'm supposed to have a sudden power to make Wii's shit out of my ass just for them. Oh well... can't please everyone.

[GrilledWitOnions]

URGE TO SIG... RISINGI'm honored :D

Other 19-year-old guy: "Do you know when Halo's coming out for the PS3?"Not sure if I've said this one before, but I had an argument with someone once that swore up and down that he had played Halo 2 on the PS2. I tried to tell him that's not possible as it's Xbox's biggest Franchise and will never see another console until the Xbox dies. He told me that his friend had one from Europe or something. I eventually gave up and just said, "Well, that's interesting" to whatever he had to say.

[IAmTheCheapestGamer]

I found an easy way of cutting my calls on if my store has Wii's in is to say at the end of my phone greeting that "we are out of Wii's." 99% of the time I get a "just what I was about to ask thanks" then they hang up or "when will more be in?"

The 1% however will scream and yell at me about how I'm supposed to have a sudden power to make Wii's shit out of my ass just for them. Oh well... can't please everyone.

Ya know, the Wii was about the only system I've seriously thought about buying when I saw a couple @ a local BB the one afternoon(there since the morning and hadn't sold yet, shocking I know). But then I realized I'd be NO BETTER than the other hundred/thousands who slapped them up on Ebay and my listing would get lost in the crowd.

Plus, I would be depriving someone of a Wii who might seriously WANT one.

[IOnceWasLegend]

Honestly, how can ya tell what the current price is, since on any GS stores games, there's easily about 6-7 and sometimes closer to 10 layers of used price stickers. They should honestly just hire one person who would simply remove all of those layers and put ONLY the current used price sticker on each game. That in and of itself would be a full time job.

Our store's actually pretty good about that; though that could be because our manager's a gamer himself and buys a lot of stuff, so he understands. Granted stuff does get through the cracks; but the thing the kid handed us had a single price sticker on the front of it, not obscured at all, and he'd been looking at it for a couple minutes before giving it to me.

And it's not actually the people on the phone that are the problem; it's the people who come into the store. We're situated right outside of a Macy's and, right now, near the mall Santa, so we get a ton of parents in asking about the Wii. After saying, "No, we don't," most people on the phone hang up; after saying, "No, we don't," to parents in the store, it turns into the aforementioned conversation ;).

[GrilledWitOnions]

Blockbuster is open during every holiday for some awful reason. I usually end up working them, since it's time and a half and some are very very slow (ie thanksgiving). But what sucks are the people that call to ask if we are open. We usually get about 20 phone calls just for that each holiday. I've tried adding in store hours and that we are open every day to the phone greeting, but most people still end up asking. It's very annoying. And when we tell people to return a movie and it falls on a holiday, it's always the same convo: "Are you open? Oh that sucks for whoever has to work! I'm olbivious to how this must make you feel, to be told ever five minutes that you have a terrible job, and yet I will STILL be here to rent. And probably give you crap then too!"

[IAmTheCheapestGamer]

Our store's actually pretty good about that; though that could be because our manager's a gamer himself and buys a lot of stuff, so he understands. Granted stuff does get through the cracks; but the thing the kid handed us had a single price sticker on the front of it, not obscured at all, and he'd been looking at it for a couple minutes before giving it to me.

And it's not actually the people on the phone that are the problem; it's the people who come into the store. We're situated right outside of a Macy's and, right now, near the mall Santa, so we get a ton of parents in asking about the Wii. After saying, "No, we don't," most people on the phone hang up; after saying, "No, we don't," to parents in the store, it turns into the aforementioned conversation ;).

Our local GS stores are bad with the multiple layers of stickers and being off on the prices. I picked up Everblue 2(complete cept for missing the manual dammit) and it rang up as $3-5 higher than the sticker. They price adjusted it to match the sticker for me, so sometimes a store being behind in their 'duties' is a good thing for me.

I could never work a game store at Christmas, I'd be too itching to go 'hold on I have a Wii right down here' after the parents arguing with me for 10-20 mins after I get done telling them I don't have one and bringing up the empty Wii display box and pulling the display box off my hand and showing them my middle finger when they don't get the fuckin hint that we're sold out.

LOL I guess this is why I don't work in retail anymore.

[neocisco]

The 1% however will scream and yell at me about how I'm supposed to have a sudden power to make Wii's shit out of my ass just for them. Oh well... can't please everyone.

You didn't take the e-learning for this? It was very helpful.

[PenguinoMF]

Blockbuster is open during every holiday for some awful reason. I usually end up working them, since it's time and a half and some are very very slow (ie thanksgiving). But what sucks are the people that call to ask if we are open. We usually get about 20 phone calls just for that each holiday. I've tried adding in store hours and that we are open every day to the phone greeting, but most people still end up asking. It's very annoying. And when we tell people to return a movie and it falls on a holiday, it's always the same convo: "Are you open? Oh that sucks for whoever has to work! I'm olbivious to how this must make you feel, to be told ever five minutes that you have a terrible job, and yet I will STILL be here to rent. And probably give you crap then too!"

I work at a wine and liquor store. When I have to work the holidays (every one) I love to mess with people on the phone because I know they are calling to see if we are open. I'll answer the phone "Wine Store, we are open from 9 to 3. How can I help you?" and they are like "uhh uhh umm yeah thanks." Got to have some fun if I have to work those days.

[ElwoodCuse]

I work at a very fine new world italian restaurant and we get some good redneck people in there every now and then. last night, a man ordered a tuna well-done. "So well-done that it is dry and there are no juices left" as he put it. Then he berated the server (one of our best servers) because we don't have ketchup for him to use with his tuna.

When she explained that we don't have many items on the menu that could use ketchup as a reason for not having it, he went on to insult her and call her condescending. He then berated our GM because the restaurant "doesn't know how to train their staff, can't hire a good server, and what kind of restaurant doesn't have ketchup?"

That coupled with the people who complain "what kind of a restaurant doesn't have ice cream?" when we've already told them about our desserts, including the gelato.

On Gordon Ramsay's show recently this old lady sent her steak back to the kitchen because "it was too tough". Gordon tried a bite and instantly concluded that the lady was full of crap and looking to cause trouble. He went back out to the table and told her off, calling her "an old bag" among other things.

[NismoZZzz]

"You got Wii's?"
"No, we are sold out."
"Pfft, why do they do this? Are they just trying to ruin Christmas for kids?"
"*Shrugs*"
"They are just ruining Christmas, it's bullshit."
---Kept repeating this throughout a 5 minute process---


I dunno if anyone has noticed but everytime a customer comes in it always goes like this:

"THIS IS PROBABLY A STUPID QUESTION, BUT DO YOU GOT WII'S?"
"Sold out"
"Hahahaha, well I have one just wanted to know if you had some. Can I get Carnival Games?"

That seems to happen a bunch of times during the day.

One time I was ringing up a customer and during that 2 minute process, I had 4 phone calls for Wii with me saying the exact same thing to them.



Another good one.

"Hi, I'm looking for Zelda on the PS2?"
"Sorry, that's a Nintendo owned property meaning it would only be available on Nintendo systems."
"What??! No, they make it for PS2!!"
"No they do not."
"YES THEY DO, YOUR WRONG, I SAW IT, LET ME BUY IT."
"M'am, they do not make it and we will never ever get it."
"I'M GOING TO FIND THIS GAME AND BRING IT BACK TO SHOW YOU YOUR WRONG!!"
"Lady, I'll give you 3 million dollars cash if you come back with that came."
"WATCH"
----Needless to say, she never came back----

[JediBaja]

I feel all of you who have had to deal with the Wii questions. Ever since November, when will they shut up!?!?!

My conversations over the past few Sundays:

Customer: "Do you have any Wiis?"
Me: "No, sold out earlier this morning"
Customer: "When will you get more?"
Me: "We don't know for sure until 1-2 days before. Usually we get them on Sundays, so if you call on Saturdays we'll let you know"
Customer: "How many did you have today?"
Me: "We got around __ units."
Customer: "Was there a line?"
Me: "Yes, by ___ a.m. we handed out tickets to those in line."
Customer: "But you open at 9 a.m.!"
Me: "By __ a.m. there were already more people in line than we had units available."
Customer: "So what time should I get here next Sunday."
Me: "...as early as possible. Someone even waited in line overnight..."
Customer: *Gasp* I'm not getting up that early, that's crazy!"
Me: *mumbles* "well I guess you won't be getting a Wii then!*

I really want to get one of those scrolling LED message name tags or belt buckles so I can write out the whole Wii situation and not have to repeat myself over and over. If a customer asks me about Wiis, I'll simply point to my name tag or belt buckle and tell them to read.

[Don Chubo]

I work at a wine and liquor store. When I have to work the holidays (every one) I love to mess with people on the phone because I know they are calling to see if we are open. I'll answer the phone "Wine Store, we are open from 9 to 3. How can I help you?" and they are like "uhh uhh umm yeah thanks." Got to have some fun if I have to work those days.
You work in a liquor store - how could you not have fun?

[PenguinoMF]

You work in a liquor store - how could you not have fun?

Holidays suck because no body knows what the hell they want, ask for $4 bottles of wine wrapped while 12 people wait in line behind them, think it is alright to leave their unwanted wines on any shelf (despite the product belongs right above where they put it), and the list can go on. I hate the assholes that don't appreciate my "have a good holiday" spiel and don't say a word of thanks or you too. Fuck holidays.

[Don Chubo]

Some Bombay Sapphire will make you feel much better.

[Demolition Man]

You didn't take the e-learning for this? It was very helpful.

Oh I did. Sadly instead of Wii's shitting out of my ass I get...... Virtual Boys.

[Scorch]

Oh I did. Sadly instead of Wii's shitting out of my ass I get...... Virtual Boys.

..you have Virtual Boys coming in and out of your ass?!

We got a shipment of four in. It was good to have some and be able to say yes.

"Hey, can I get on a waiting list for a Wii?"
"Ehh.. I dunno.. How about I just sell you one instead?"
"YES!!!! I'm so glad I decided to return those movies on my lunch break!" (since GC is inside Hollywood Video stores)

Someone came in and asked literally as I was ringing up the last available one we had. If only he was there five minutes sooner.

"Aw, man, are you serious? That's a kick in the pants!"

[GrilledWitOnions]

Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."

:shock:

She was also one of those idiots that likes to ask me my opinion although it won't matter anyway:
"Have you seen Perfume?"
"No, but I heard it was good, although sort of disturbing"
"Oh I've read the book blah blah blah I had an exisiting opinion apparently and just wanted to waste your time"

I think she just wanted to show off that she can read. Way to go, you get a star!

[IAmTheCheapestGamer]

Gold one I hope and large enough to cover her mouth so she can learn to keep her opinions to herself.

[doctorfaustus]

i work at bestbuy and here are some stories...
customer : do ps2 games on 360
me: *pretends to ignore customer *
customer : hello? there do ps2 games work for the 360
me: i heard ya the first time
customer : well
me: yea they do all you need to do is hack into the system
customer : *buys a 360*
me : lol
(unfortunalty this really happend.....)

_---------------------------------------------_

customer : will a guitar hero guitar work on gamecube...
me: No
customer : xbox
Me: no
customer : then what do they work on
me; something called a ps2 ever head of it? its a 6 year old system that dreamcast to die ....
customer : no...
me: .........
*customer walks away*
-------------------------------_


_------------------------------_

Wow, you are smug, sarcastic, and dishonest. How's that working out for you?

[whitedeath]

grilled thanks for the sig man i pissed when i read this

Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."

[ITDEFX]

grilled thanks for the sig man i pissed when i read this

Had a lady today talking about how she likes to watch movies at home instead of at the theater:

"There aren't any loud people and you when you get older you have to go the bathroom more, and I can stop the movie. They won't do this at the theater, I've asked."


LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?

[whitedeath]

LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?

stop that or i will have 2 sigs

[ITDEFX]

stop that or i will have 2 sigs

be my guest :)

[ITDEFX]

LOL

I can see it now.......

Fat Lady: (Stands up on top of her seat and bangs the projector window)
Hey I got to take a serious shit, can you stop the movie for 15 minutes!?!?!?


OR


Fat Lady: (Stands up on top of her seat and bangs the projector window)
"Hey I got a monster of a shit brewing in my ass trying to escape... can you stop the movie for 15 minutes so I can let it loose?"

[GrilledWitOnions]

Wow, I think I've hit two sigs in the last three pages... I'm ona roll. Except I apparently added an extra "you" in that last sentence. I better go fix that... there, now the quote (below) makes more sense and is easier to read. I hope you would change your sig because now people will think I'm no good at the talking of things. ;)

When you get older, you have to go the bathroom more, but I can pause the movie. They won't do this at the theater, I've asked.
-Crazy Old Lady

[whitedeath]

fixed grilled

[Demolition Man]

..you have Virtual Boys coming in and out of your ass?!

Yeah... hurts to shit em out tho. Still a shitty system. Makes even the god almighty Sega 32X and Atari Jaguar look like a godsend.

[YoshiFan1]

Someone came in and asked if we had gingerbread cookies . I told her we didn't and she walked out. About a minute later, I went outside to throw a piece of trash in the trashcan outside the store and she was in the car and asked me if I knew she meant gingerbread cookie ornaments. Yeah, I am supposed to read minds (and we did have ornaments).

Then I am at the register counter, standing in front of my cash register my hands near the buttons ready to ring. A customer comes up to the counter holding merchandise, stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month

[ITDEFX]

stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month


Everyone, including myself has done that. It's just a bad habit. Now sometimes if you see two people at a register, that most likely mean either the machine is having issues or the cashier is training on it.

[rcannon]

I used to work in a Sears store, one day this Biker type guy with long hair, goatee, leather jacket, boots, the whole nine yards, came into the store. He was looking for a rachet and socket set, telling me how he's going to be working on his Harley, and what he's doing to it. After I helped the guy, he starts to walk away, then all of the sudden he touchs his hair, and says to me 'This new conditioner is really doing a good job'. I had to try my hardest not to laugh in front of him.

[GrilledWitOnions]

Someone came in and asked if we had gingerbread cookies . I told her we didn't and she walked out. About a minute later, I went outside to throw a piece of trash in the trashcan outside the store and she was in the car and asked me if I knew she meant gingerbread cookie ornaments. Yeah, I am supposed to read minds (and we did have ornaments).

Then I am at the register counter, standing in front of my cash register my hands near the buttons ready to ring. A customer comes up to the counter holding merchandise, stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a monthPeople do that all the time. The other day there was a lady in line, I was at a register, and coworker stepped up to a far away register to do something non-customer related (we have two tills right near the line, and then a break, and a third till; we hardly ever use the third unless it's very busy. It's used mostly for transfers and such). The lady asked her if she was open and with a sigh my coworker replied that she wasn't, but would help her at the other register anyway. The lady didn't seem to notice that she was being a bitch, and proceeded to be rung up.

There also seems to be at least one person a day that tries to get my attention while I'm OBVIOUSLY helping another customer (they are standing in front of me and I am talking to them/ringing them up), and when I ignore the person that's standing nearby they get mad and leave. Idiots.

[sonderiaom]

I'm really starting to hate the holidays just for the stupid people alone.

The stuff in my werehouse is being moved around every single day now, so people are always asking us where stuff has moved to, no worries, I usually know and tell them. So some lady comes up and asks me where the phone cards were, I said that they were over by the wireless phone kiosk on the otherside of where we were. I walked away and helped some other people. When I got done, she was there again, asking me where they were. I took her over in front of the aisle where they were and pointed down to where they were(second pallet into the aisle) and walked away, thinking that she'd be able to find it from there. After helping another customer she was amazingly there again asking where they were. I couldn't help it and asked "really?" to see if she was just joking around but no, she wasn't so I dragged her right to the thing and gave the phone card to her.

Then there are the 40 people every single hour who can't seem to find the Ipods, which coincidentally enough are right when you walk in.

Near the end of the day, there was an older couple, really terrible with electronics asking me every single thing about the GPS units. As I was trying to help them work the device, there was a point where they were trying to get out of a screen, and I told them just to touch it once, right after he did, and then he touches it again, right after I just told him not to, so, like a slow computer, it took both actions at once and went back to the original screen where they started.

The only thing to make my day was a phone call.
Guy: Do you have any wii's?
Me: No
Guy: Do you know when you're getting any more?
Me: No
Guy: Thanks *hangs up*
The whole thing took 7 seconds, I love that.

(Maybe I should clarify this point. About 2 weeks ago, a memo was passed around which stated that apparently there were some coworkers of mine from other stores whree were calling the main shipment areas trying to determine exactly when each store was getting the wiis. The shipment areas are not prepared for that sort of thing and couldn't handle it all, so they got mad and now we have aboslutely no fore-warning about when they'll be in and they'll just be put on the floor ASAP.)

[Warner1281]

An interesting exchange I overheard while at GS last night.

Customer: I'd like to trade this in (Puts PS3 on counter0
Employee: Sure. (Starts looking the system over).
E: I can't accept this.
C: Why not?
E: Because it's a European system.
C: So? It still works just like a regular PS3.
E: I know. But since I've been shown how to distinguish between US and EU systems, I'd get in trouble if I accepted this.
C: So do you know of anywhere I can get money for it?
E: You just need to find somewhere that doesn't know much about the PS3. Try the Gamecrazy down the street.

[davo1224]

An interesting exchange I overheard while at GS last night.

Customer: I'd like to trade this in (Puts PS3 on counter0
Employee: Sure. (Starts looking the system over).
E: I can't accept this.
C: Why not?
E: Because it's a European system.
C: So? It still works just like a regular PS3.
E: I know. But since I've been shown how to distinguish between US and EU systems, I'd get in trouble if I accepted this.
C: So do you know of anywhere I can get money for it?
E: You just need to find somewhere that doesn't know much about the PS3. Try the Gamecrazy down the street.

OH SNAP! Haha that's awesome.

[eswat]

Nothing funny, but while I was waiting at EB yesterday to pay for my stuff, roughly every 45 seconds someone phoned in asking if they had a Wii in stock, only to get denied with "No, we don't have the Wii in stock".

I'd pull my hair out if I had to answer that dumb question that many times throughout the holidays. I applaud those of you that can still keep your cool while having to answer that question over and over for the past few weeks.

[neocisco]

I've been answering the phone "No Wiis in stock". It's cut down on my time spent on the phone considerably.

[mykevermin]

last night, a man ordered a tuna well-done. "So well-done that it is dry and there are no juices left" as he put it.

Dear GOD.

I would have kicked him out for that alone. He would have never had a chance to ask for ketchup.

Of course, that's the very reason I don't own a restaurant.

[ElwoodCuse]

Dear GOD.

I would have kicked him out for that alone. He would have never had a chance to ask for ketchup.

Of course, that's the very reason I don't own a restaurant.

No kidding. You want well-done tuna, they sell these fabulous cans of it all over the place for less than $2.

If you don't get it rare there's no point.

[GrilledWitOnions]

Just had one of the worst shifts in a long, long time.
Tuesday I was asked if I could work today (Thursday). It's an opening shift, so it's early (well, for me, 9 AM), and it's also receiving day, which is sort of stressful since we get all the new movies in and have to prep them for Tuesday. I knew this going in, and expected it to be a little hectic. My imagination had apparently fallen short of what the day would have in store for me.

The day began with my Store Manager being at the store as I came in; he had meetings or something all day, so he wasn't staying, but he was there long enough to slap on a couple extra little, annoying, should-have-been-done-but-weren't things (little signs and crap) for me to do. Not too bad; I figure I can squeeze them in around my breaks.

My other worker gets in at her scheduled 10:30, a half hour after we opened, which is fine except this means it's harder to get small things done (like taking out the trash), because I'm tied up with morning paperwork for a couple hours, and she has to check in and run the movies, help customers, and then do FOS (Found on Shelf; we have to check on the shelf for each movie that is overdue and about to sell, in case we missed one. That's what that $1.25 is for, and let me tell you, it should be much more, and paid directly to the employee... but I digress).

A couple of hours pass and my SM calls, tells me a few other random things that must be done today; more signs and crap. I tell him I'll try to fit it in.
Then, around 2pm, we find out that the release dates for a few movies that were scheduled for Wednesday (not a normal Tuesday since Christmas falls there) have now been bumped to today. A couple we knew were being bumped (The Kingdom and Solomon Brothers were said to be Friday, so we had the space for them), but suddenly Kingdom, Rush Hour 3, Heartbreak Kid and a few others were dumped on us today. Receiving day. The day we normally get them in, prep them, and then make space for them Sunday or Monday night, normally taking around 4-5 hours of one persons dedicated time.

Now I know this isn't customer related, but I'm getting there. Last fifteen minutes of my shift and it's getting busy with not only stupid tasks to finish but customers as well. One lady wants to know where our Adam Sandler movies are located for sale, but has no specifics and expects them to all just be lumped together. And then this guy...

This guy comes at me from the side while I'm helping another customer. He asks me if today is a day he can rent older movies for free with the rewards; I tell him no, it's M-W, and go back to my current customer. Finish up, guy comes up to me and tells me that's not what he was told. I tell him that I can give him a refund on the rewards if it's not working out, and he says that would be "penalizing" him.

Penalizing? By giving him his money back? After he most likely already got free rentals from the program? He doesn't seem to understand what penalizing means so I move on. I don't have time for this shit. If he doesn't want the refund, fine; one less thing.

I open his account and see that it looks familiar: he had returned not ONE, not TWO, but THREE movies the previous night with NO discs inside. This happens from time to time, and we call them mis-matches; we call the customer and ask them to return the disc. We normally let them rent in the meantime, maybe once more, if we haven't gotten a hold of them or if we had left a message that they hadn't heard. But 3 movies returned empty? WTF?

I had personally called him, twice actually, when I received the movies, and left a message about it. There was a warning placed on the account to not rent until they were returned. I felt this was more than fair, since while I can see forgetting a disc in a dvd player (mostly what happens), somehow returning three movies sans discs is right-near impossible. Are we not adults? Can we not do the simplest of tasks? Apparently not.

I explain to him that I can not rent until the movies are returned. He asks me to write down the movies for him, so I simply print a history receipt which shows the comment about which movies were returned empty, and highlight it for him so it's a bit easier to read. It is a bit hard to read but with the highlighting, I thought it was fine. It looked a bit like this:

"Returned Movie 1, Movie 2 an
Movie 3 without discs.
Do not rent until discs are returned."

He then argued that he could only see two titles on the receipt. The guy was a fucking idiot.

He finally stormed out, my shift ended, and I went to my car to scream my lungs out.

Sorry for the long-windedness, just had to vent. Nobody will read this much anyway :P

[BoSoxMole]

I joined this forum JUST because of these stories. Awesome.

Last weekend, we were having some big sales on GPS. The Magellan Maestro 4040 was on sale for $299.99, $150.00 off. Well a bunch of people get them, including this middle aged women.

Two days later she comes back in and wants another one. For free. I guess she left the unit in their car, somebody broke in and stole it. And she believes Radioshack should give them another one for free because it was stolen. And she was being dead serious. (I wasn't here for any of this, I had the day off. And if I was there instead of Tim, there was no way I would have been able to keep a straight face.)

My friend Tim tells them that they can not do this. He tells them that it isn't our fault and we are not responsible for it. She starts going on tirade claiming that a RS employee probably broke into the car and took it so we can sell it to another customer. Tim tells her that there is no way this happened and that he really can't give them a refund. This goes on for about 20 minutes. Then Tim tells them that our Manager is coming in because he is sick. (The guy couldn't feel the right side of this face because of a sinus infection). She says well that makes sense because he isn't making any sense.

Mike, the manager, comes in and tries to explain to this lady how crazy this sounds. It would be like buying a car, getting it stolen, then going BACK to the dealership asking for your money back. She wouldn't listen. She REALLY believed we should give her another one for free. She then wants to speak to someone in the district office about this so she can get her free GPS. He tells her there is no one who she can talk to because there is no one that will give it to her.

I guess she called the district office and they told her she could get it at the sale price it was last weekend. But not one for free.

WHAT WAS SHE THINKING? How does that make ANY SENSE?

[Kapwanil]

I think I'll do a few more general things like I used to, just for kicks. When I am on register, here are just a few things I would hope customers would do throughout this holiday season and beyond:

1) If you are done with your current food or beverage when you buy products in our store, please take your stuff with you. I know, that half-empty smoothie looks very refreshing, especially with the lipstick caked on the top of the straw, but I'm afraid that your little gift isn't too appreciated. Some people leave things behind and that's cool, but throwing your crumpled up receipt into the container before leaving...not very classy.

2) When a customer is making a purchase it is their time, not yours. If they want to pay with exact change and it takes an extra 20 seconds, please don't start dropping f-bombs in front of children because you're late for something or other. It's a busy season, we know, we have every register open and we're going as fast as we can, but don't get ready to start throwing punches at the elderly or very young customer because they're buying a gift.

3) Most of us are doing everything we can to make you happy. We will be glad to check the stock on the floor, the stock in the back, and even the stock in our other stores for you if you ask. You don't even have to ask politely, but it helps. Walking into a store, not seeing an item within 20 seconds, then making a huge scene because "this ____ing store never has any of the ____ I want!!" doesn't help anyone. Holiday and everyday frustration hits us all but ask before you vent. You never know.

4) Under no circumstances can you go into the back yourself to look for things. While I admit it seems like a magical place where all of your dreams of desired products may come true, the reality is actually quite shocking. In addition, if people who have unloaded, shelved, and categorized all of the things in the back over the course of several months cannot find your item do you think you stand a better chance of finding it?


And to all customers who expect there to be nothing but everything they need one hour before close on Christmas Eve...you're completely delusional, make the best with what you've got, please stop threatening the manager's life.

[YoshiFan1]

To add to #4, I was counting out a register with someone in the back room, the door was almost closed (boxes in the way, to keep it fully closed), 2 people come in trying to sell some discount coupon books. They just decided to solicit us without even knocking on the door and not caring we were counting money. Unfortunately, that isn't the exception, customers just walk into the backroom if they have a question, nevermind I or someone else could be on break and don't want to help them on our break, and don't think they did anything wrong.

[BoSoxMole]

Alright, this is something that happened to me last night.

This lady comes in and purchases some MP3 players. She buys one of them on one ticket and decides to get another one. The price ran up at 89.99, when the price tag said 79.99. Scott calls me over and asks if we can change. I look at the price tag and it's for a DIFFERENT MP3 player. It is the same brand, but a different one. She wants the price it says on the tag.

I try to explain to her that our policy is that we don't do that because it's a different item. If we left an old price tag on there, we would warrant that price. But not for this item. She then goes on a HUGE rant saying we have to do it because that is our mistake and we have to do it. I explain to her again that we don't do it because it isn't the same item. They are the same brand, but they have different SKUs. I also say that sometimes a customer might come in and change the price tag so they can get it for a cheaper price.

Now she is reallly mad. She is telling me that we will still make money off of the item even if change the price. I tell her I am verry sorry, but I can't do it. (Mind you, I am being as nice as possible here. I said sorry about 20 times) I even call my manager about this (it's 9:45 at night) and he says not to do it and to sell her the item it was supposed to be.

She then says, alright, I want to return the first item I bought. I ask her for her last and first name. Then her address. She says, "What? Why do you need that?"

I explain to her that it is our policy and that without this information, I can't return it. She tells me I watched her buy it, so she doesn't have to do it. I tell her yes she does, it's our policy. So she asks if I can void the transaction. I try to, but it's a debit purchase so I can't do it. She then asks if I can get a customer service number. I give her the number and she starts talking to the guy. She goes on and on about it. (This is where she starts saying stuff I didn't do, which I'll get to later.) She also said that I said I was a manager (which I did) when my name tag says sales associate. (which it does, but I'm an assistant manager/key holder.) But when I'm there, without the manager, I am in charge.

I'm not sure what he said, but she ends up asking for HIS supervisor, so he must have said something she didn't like.

She finally gives me her address so she can get her money back. She also asks me for a number to the district office. I give it to her and she leaves.

The next day my manager gets a call from the district office's secretary person. They tell him that she called and complained about the situation. She said she didn't even care about the money anymore, but that I was very rude to her and that I need to be "handled."

Around 4:30, my manger finally gets on the phone. He is on the phone with her for about 20 minutes and I guess she was ranting and raving the whole time. She said I was really rude to her and that I degraded her many times and I also talked down to her. (Remember, I said sorry about 20 times). I also accused her of switching the price tags (which I never did, I just said customers did it) How I refused to void the item (which I didn't. I wasn't able to because it was a debt purchase) and that I refused to return it without her address (which is our policy). She is now going to return everything she bought on Black Friday.

I didn't get in trouble or anything. My manager backed me the whole time. But lets not forget, THIS IS OVER 10 DOLLARS. I didn't want to give in because there are somethings in this world you can't get lady. At least Scott was there to back me if it ever gets down to anything. I have a feeling that when my manager speaks to the District Manager that he will side with her. Which will bother the shit out of me.

This was the worst customer ever. I love how I am JUST following policy and I get shit from the customer. Then she turns it around on me saying how rude I was. Which I never ever ever ever ever was. I didn't raise my voice once and said sorry about 20 times.

I mean, I see her point. But I was trained NOT to give her that price, if it's for the wrong item. Sorry lady, go to Best Buy next time.

[ratzombie]

Blee Blah!

I read it all, sounds really crappy. Where do you work at Blockbuster? I applied there a few times and never got the job, I guess it's for the better? :lol:

[GrilledWitOnions]

I read it all, sounds really crappy. Where do you work at Blockbuster? I applied there a few times and never got the job, I guess it's for the better? :lol:lol, thanks for taking the time (although it was apparently summed up as 'bleh blah!") It's a pretty bad place to work, but then there aren't many options in this town.

A good thing that happened yesterday that I completely forgot about: some guy from Starbucks brought me a free coffee (some iced thing with caramel, I think). I think he's done this before for other managers, but not when I'm working. It was a great surprise.

[edavis0780]

I joined this forum JUST because of these stories. Awesome.

Last weekend, we were having some big sales on GPS. The Magellan Maestro 4040 was on sale for $299.99, $150.00 off. Well a bunch of people get them, including this middle aged women.

Two days later she comes back in and wants another one. For free. I guess she left the unit in their car, somebody broke in and stole it. And she believes Radioshack should give them another one for free because it was stolen. And she was being dead serious. (I wasn't here for any of this, I had the day off. And if I was there instead of Tim, there was no way I would have been able to keep a straight face.)

My friend Tim tells them that they can not do this. He tells them that it isn't our fault and we are not responsible for it. She starts going on tirade claiming that a RS employee probably broke into the car and took it so we can sell it to another customer. Tim tells her that there is no way this happened and that he really can't give them a refund. This goes on for about 20 minutes. Then Tim tells them that our Manager is coming in because he is sick. (The guy couldn't feel the right side of this face because of a sinus infection). She says well that makes sense because he isn't making any sense.

Mike, the manager, comes in and tries to explain to this lady how crazy this sounds. It would be like buying a car, getting it stolen, then going BACK to the dealership asking for your money back. She wouldn't listen. She REALLY believed we should give her another one for free. She then wants to speak to someone in the district office about this so she can get her free GPS. He tells her there is no one who she can talk to because there is no one that will give it to her.

I guess she called the district office and they told her she could get it at the sale price it was last weekend. But not one for free.

WHAT WAS SHE THINKING? How does that make ANY SENSE?

Yes mam, let me refer you to our breaking and entering division. That's obviously how we make our real money. We sell customers electronics, follow them home, break into their homes/vehicles, steal back purchased electronics, reseal and repackaged, and resell the same item again.

Try telling her that and keeping a straight face. :D

[davo1224]

Most people will never understand until they work in a RadioShack themselves. Most of the people are just looney. I've worked with people's children (photography), worked in a discount/budget store, and worked with snobby clients. However, none of those people have ever given me as much grief as most of the clientele that frequents RadioShack. The only people that make my day pleasant are their elderly that are as sweet as sugar and the really cool folks that you can teach something to. I didn't even bat an eyelash at the story of the ladying forming a conspiracy theory about GPS sales. It seems like it's happened to me.

[musics_muse]

I work in a retail pharmacy with a drive thru. So this lady pulls up with a prescription and (trying not to sound too technical), basically she had a drug that needed extra attention to. so of course, in addition to an insurance problem, it took maybe 5 minutes tops for me to finish attending to her.

moments later, a lady comes after her and says she's picking up a prescription. she also tells me that she's running late for work. empathizing, i hurry up and ring her out, not realizing that she was actually blaming ME for making her late for work. "the DRIVE THRU is for DRIVING THRU only! people shouldnt be allowed to stand here for a long time!"

i stand there, shocked, blinked at her, and said, "ok", somewhat amused.

because she had WALKED UP to the drive thru. :D

[ITDEFX]

Most people will never understand until they work in a RadioShack themselves. Most of the people are just looney. I've worked with people's children (photography), worked in a discount/budget store, and worked with snobby clients. However, none of those people have ever given me as much grief as most of the clientele that frequents RadioShack. The only people that make my day pleasant are their elderly that are as sweet as sugar and the really cool folks that you can teach something to. I didn't even bat an eyelash at the story of the ladying forming a conspiracy theory about GPS sales. It seems like it's happened to me.


I use to work as an AM for Radio Shack a few years ago...so I feel your pain.

[pcktlnt]

Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*

[GrilledWitOnions]

Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*haha, awesome. Reminds me of when Halo 3 was coming out, we had posters for it in the windows of Blockbuster. Had a few people search the store for a good 5 minutes and then ask me where that Halo movie was.

And, when the Mass Effect trailer plays on the tv: they ask when it will be coming out on DVD. I always want to ask if they are even paying attention at all.

[Allnatural]

She then asks if I can get a customer service number. I give her the number and she starts talking to the guy. She goes on and on about it. (This is where she starts saying stuff I didn't do, which I'll get to later.)
Yes, one of life's universal truths. The customer will always embellish their stories and/or omit crucial details.

[ITDEFX]

Seasonal job

I'm working the register. Display cases for games are located behind the counter. Some parent or something comes in, "I would like that game" *points*

Bad day to start, but I tried to be nice, but I thought this to myself "SURE I know where you're pointing to...I can even guess what number you are thinking of...please read the name damnit."

Me: *Turns around to look at the shelf* "What game did you want?"
Customer: "That one on the left in the middle"
Me: "Halo 3?"
Customer: "No, I said left, not right."
Me: *OMFG...that is the left side.* "Sir, this is the left side and this is the right side" *Turns to face the right side of the display case*
Customer: *Points again* That one in the middle*
Me: "Ridge Racer?"
Customer: "No....that one with the man on it."
Me: *Head to shelfing area to find the game*...*5 minutes later, scan game* $39.99 + tax with your total coming to 43.29
Customer: "What? Why is it so expensive? Shouldn't it be 14.99 like every other movie? Is it that good?"
Me: *Could have lied but sigh...* "Sorry, this is a video game not a movie."
Customer: "Oh" *leaves*
Me: *Crying inside (2 more hours to closing)*

This kinda happened to me when I was the team lead of Electronics at Target a few years back. A guy was looking at the display cases of games and he asked me about the fight night game (I forget which one, this was in 2002). He asked me if it had Mohamed Ali in it and I didn't know. He asked if he could look at it and I took it out of the case, after a few seconds he wanted to buy it. When it rang up 50 some dollars, he asked why it was so expensive for a movie and I told him it wasn't a movie, it was a PS2 game (clearly said Playstation 2). I asked him if he had a playstation 2 system and he said no. Then he said he didn't want it because he thought it was a movie and walked off. Fucktard.

[vicious7171]

This kinda happened to me when I was the team lead of Electronics at Target a few years back. A guy was looking at the display cases of games and he asked me about the fight night game (I forget which one, this was in 2002). He asked me if it had Mohamed Ali in it and I didn't know. He asked if he could look at it and I took it out of the case, after a few seconds he wanted to buy it. When it rang up 50 some dollars, he asked why it was so expensive for a movie and I told him it wasn't a movie, it was a PS2 game (clearly said Playstation 2). I asked him if he had a playstation 2 system and he said no. Then he said he didn't want it because he thought it was a movie and walked off. Fucktard.

I remember when I was 9 or so, and I tried to rent an N64 game with my dad. I thought it was a SNES game. I felt like a fool when they told me otherwise. I can't believe WORSE happens to adults. Stupid...

[pcktlnt]

lol, man, thats just disappointing to read and confirm form you guys. Oh god...the high definition format is just going to make this even worse...ahhhhhhh.

[BoSoxMole]

We got two Wii's in. One was called for by the manager's cousin or some shit. So I start calling people on the waiting list for the 2nd one.

Me: Hey, is Geroge there.
George: Yeah, this is George.
Me: Well we got a Wii in and you are next on the waiting list.
George: Really? Awesome!
Me: Well come on in and get it.
George: Wait, how much is it?
Me: $249.99 before taxes.
George: Really? Let me ask my wife *Honey, they got the Wii at Radioshack. It's 250.*
Wife: (in the backround) 250? I heard it was 150 at Wal-Mart. Tell him no.
George: No thanks, we can get it cheaper.

People just want the damn thing because they can't get it. It annoys the crap out of me. Once we get them in, no one will want them.

[Allnatural]

We got two Wii's in. One was called for by the manager's cousin or some shit. So I start calling people on the waiting list for the 2nd one.

Me: Hey, is Geroge there.
George: Yeah, this is George.
Me: Well we got a Wii in and you are next on the waiting list.
George: Really? Awesome!
Me: Well come on in and get it.
George: Wait, how much is it?
Me: $249.99 before taxes.
George: Really? Let me ask my wife *Honey, they got the Wii at Radioshack. It's 250.*
Wife: (in the backround) 250? I heard it was 150 at Wal-Mart. Tell him no.
George: No thanks, we can get it cheaper.

People just want the damn thing because they can't get it. It annoys the crap out of me. Once we get them in, no one will want them.
Please remember to append your story when he realizes his wife's an idiot and calls you later for his Wii. :D

[pcktlnt]

lol, guess we know who runs that household.

[BoSoxMole]

This lady wants a digital photo frame, as she points in the flyer. I tell her we are sold out and have been for weeks.

Lady: "Then why is it in the flyer?"
Me: "Because we aren't the only Radioshack."

And I didn't say that mean at all. Probably the nicest I could.

[Scorch]

Customer (C), Me (M)

C: Do you have any Wii's?
M: No, we're sold out and not really expecting to get any more in by Christmas.
C: Oh, it's cool, I was just looking to get one for profit, I already have mine.
M: Oh. Well then I definitely don't have one for you.
C: That's cool.

C: (Opens door, asks rather loudly) What am I about to ask you?
M: Sorry, sold out.
C: Thanks! (leaves)

C: Can I preorder the Wii and pick it up when you get some in?
M: ...no
C: Why?
M: (facepalm)

[Kapwanil]

People just want the damn thing because they can't get it. It annoys the crap out of me. Once we get them in, no one will want them.

Reminds me of when I was in a local store back when the GameCube just came out. A woman was in there, shopping around, and she spots a used one for $150. She then starts trying to haggle the price with the salespeople up front, saying that she just saw it for $40 at a pawn shop and that's the most she would spend on it. They calmly responded that if she wanted it for $40 she is more than welcome to go back to the other place and buy it since there was no way they were going to haggle.

Some people... ;)

[ITDEFX]

Reminds me of when I was in a local store back when the GameCube just came out. A woman was in there, shopping around, and she spots a used one for $150. She then starts trying to haggle the price with the salespeople up front, saying that she just saw it for $40 at a pawn shop and that's the most she would spend on it. They calmly responded that if she wanted it for $40 she is more than welcome to go back to the other place and buy it since there was no way they were going to haggle.

Some people... ;)


when i worked for a gift shop and restaurant down in Miami, FL I use to get people from the island try to haggle the prices on everything they brought to the counter. The t-shirt that was 29.99 (overpriced shit I know), they try to say "I'll give you 10 for the shirt." When i said I can't do that they reply with "How about if I buy 3 shirts for 10 each...there is your 30 dollars..." and my reply was "How about if you buy each of these shirts for 30 dollars each as tagged :) " then they say they don't want it saying they can get it cheaper. Yea like I want them to go home and brag to their friends and family saying "I bought this 30 dollar shirt for 10 dollars from this gift shop guy...what an idiot!"

[srad1968]

I am a manager at a Gamestop. A customer called me 2 days before Xmas asking if we had Guitar Hero III on PS2. I checked and sure enough I had one copy. She said she was on her way and would be there in 45 minutes and asked if I could hold it for her. I completely understand that she doesn't want to waste a trip so I said that I would.

45 minutes passed and no customer. Another 15 minutes pass and still no customer. Another 15 minutes pass and still no customer. Then a customer in the store asks me if I have GH III on PS2. I sold her the one that was holding for the lady that never showed up.

20 minutes later the lady shows up, comes to the counter and says. "You are holding a Guitar Hero III game for me, I am here to pick it up." I said "Sorry ma'am, but you told me you would be here in 45 minutes and that was over an hour and a half ago. I have already sold that game. She gets all pissed off and pulls out her cell phone to check the time that she called me. Sure enough, I was right. She says "Well, it wasn't my fault, traffic was bad (keep in mind here, this is not a big city, we don't have tons of traffic". I told her that I was sorry that traffic was bad, but since she had a cell phone on her she should have called me and I would have gladly held the game. I can't simply hold a game in hopes that you might eventally come in. I had no idea if you had changed your mind, or picked it up somewhere closer. All I knew for sure is that you asked me to hold it for 45 minutes, and I did just that.

Of course she was totally understanding.... not.

She wanted my boss's phone number and ran out screaming that she would never shop in my store again.

Damn, I sure will miss her.

[neocisco]

Back when I used to work in customer service (shudders) a customer was getting all pissy about something and eventually gave me the obilgatory "I'll never a shop here again!". I looked at them with an expression of hopefulness and replied "Promise?". They looked at me speechless for a moment then left. Winner!

Customer (C), Me (M)

C: (Opens door, asks rather loudly) What am I about to ask you?
M: Sorry, sold out.
C: Thanks! (leaves)
I wish every Wii customer did it like this. Get right to the point then get out. I celebrate him.

[ITDEFX]

I am a manager at a Gamestop. A customer called me 2 days before Xmas asking if we had Guitar Hero III on PS2. I checked and sure enough I had one copy. She said she was on her way and would be there in 45 minutes and asked if I could hold it for her. I completely understand that she doesn't want to waste a trip so I said that I would.

45 minutes passed and no customer. Another 15 minutes pass and still no customer. Another 15 minutes pass and still no customer. Then a customer in the store asks me if I have GH III on PS2. I sold her the one that was holding for the lady that never showed up.

20 minutes later the lady shows up, comes to the counter and says. "You are holding a Guitar Hero III game for me, I am here to pick it up." I said "Sorry ma'am, but you told me you would be here in 45 minutes and that was over an hour and a half ago. I have already sold that game. She gets all pissed off and pulls out her cell phone to check the time that she called me. Sure enough, I was right. She says "Well, it wasn't my fault, traffic was bad (keep in mind here, this is not a big city, we don't have tons of traffic". I told her that I was sorry that traffic was bad, but since she had a cell phone on her she should have called me and I would have gladly held the game. I can't simply hold a game in hopes that you might eventally come in. I had no idea if you had changed your mind, or picked it up somewhere closer. All I knew for sure is that you asked me to hold it for 45 minutes, and I did just that.

Of course she was totally understanding.... not.

She wanted my boss's phone number and ran out screaming that she would never shop in my store again.

Damn, I sure will miss her.

That happened quite a few times when I was with RS. Sometimes other sales associates from other stores call our store to see if we have a certain cell phone in stock and asks if we can transfer it to them. Sometimes they come get it, sometimes they send a customer over, sometimes we send it over because we have good relations with the other store (meaning they give us stuff we are low on and they have more than enough to spare and so on). They always say 20 minutes, but end up coming about an hour or 2 later when they are located 10 mins away.

Just happens..

[saigumi]

Up until a few months ago. I owned a board/card game store. But that didn't stop people from comming in and asking for video games. Understandable, heck we even had someone purchase the World of Warcraft Board game and try to return it because he thought it was a video game. (Look up the picture online. The thing weights 20 pounds!)

Anyhow, the worst is the customers that call and ask for systems that don't even exist.

XCube 360
PS2 Box 3
GameCube 2
DS 3 (You know, the handheld Playsation.....)

[rcannon]

This lady wants a digital photo frame, as she points in the flyer. I tell her we are sold out and have been for weeks.

Lady: "Then why is it in the flyer?"
Me: "Because we aren't the only Radioshack."

And I didn't say that mean at all. Probably the nicest I could.

That used to happen all the time when I worked for Sears. My reply was 'the flyer was printed three months ago, they didn't know that we would be out of stock in three months.'

[IOnceWasLegend]

C: (Opens door, asks rather loudly) What am I about to ask you?
M: Sorry, sold out.
C: Thanks! (leaves)

C: Can I preorder the Wii and pick it up when you get some in?
M: ...no
C: Why?
M: (facepalm)

Yeah; I love customers like the first guy. I also love people who are polite, and--realizing they may have made a mistake by waiting so long to try and find a very in-demand item--ask, with some humility, if there's any chance I know where they could find a Wii.

On the opposite end of the spectrum, there were many people I would have loved to castrate simply so the next generation would not be so riddled with sexually-transmitted stupidity. I loved when a customer today brought up three Wii games, asked for a Wiimote and nunchuck, and then said, "Oh yeah, I'd like a Wii, too." I also loved when people bitched at us because we are mandated by marketing to keep Wii boxes up on display, and people automatically assume that, since we have the Wii box on display, we have Wiis in stock.

Ironically to the second customer, we were also asked a TON if we could preorder Wiis for the next shipment...right up until we got the actual preorders available, 24 of them, on Friday. We've sold 20 of them in three days, which is a piddly sum considering that we were being asked once every two to three Wii inquirers about it last week.

Following the thread, though, here's a couple more I got that made me laugh:

(10 year old is scouring over a $10 game)
Me: Anything I can help you with?
Kid: No, it's okay.
Me (whispering to coworker): It looked like he was gonna ask me how much that game was (which happens often, even with the big, ugly price stickers).
Kid: Is this game $10?

(17 or 18 year old comes up)
Him: Yeah, I found this copy of God of War II in the $9.99 and under bin. That means it's $9.99, right? (normal price: $34.99)

Man o man, I can't wait for work tomorrow. The sense of desperation for Christmastime is going to be PALPABLE...

[Scorch]

when i worked for a gift shop and restaurant down in Miami, FL

What the hell? How many jobs have you worked? lol you've mentioned like four in this thread.. were you like I am and a bum college student having to work two jobs to get by?

That happened quite a few times when I was with RS

This kinda happened to me when I was the team lead of Electronics at Target a few years back.

I use to work as an AM for Radio Shack a few years ago...so I feel your pain.

[Scorch]

I wish every Wii customer did it like this. Get right to the point then get out. I celebrate him.

I had thought about hooking him up with free rentals or some discounts or something, but I literally blinked and he was gone.

[Kireek]

Customer: I was told that i could get ipods here up in the register.

Me:Well, which one do you want?

Customer: I don't know which kinds do you have and what's the difference.

Me: If you go over to the mp3 section you could get all the help you need on ipods, it's just right over there.

Customer: I want ipods not mp3 players.

Me:......

[pcktlnt]

C: I would like to return this video.
M: *looks over movie* This isn't ours.
C: Of course it is.
M: No...that says Blockbuster
C: Uh...FUCK! What did I return there. *heads out the door*
M: O__O

*phone rings*
M: Hello?
C: Who the fuck are you?
M: *hangs up phone*

Customer left her credit card
M: *Bored, wrapped bow around card* (Materials leftover from gifts I needed to wrap)
Customer comes in 40 something minutes later
C: Uh, did I leave a credit card here?
M: Name?
C: *gives me name*
M: ID
C: *Hands me driver's license*
M: *Hands her bow-wrapped credit card*
C: *Gives me a weird look and leaves*

Not customer related, but was taking a break, drinking some Snapple outside. Kids on skateboards come tearing around the corner. Some dude in a car, "HEY KID! Your flys open!"

Kid looks down, hits a curb, and flys off the board into some bushes.

Guy in car, "Just kidding!"

[IOnceWasLegend]

Oh yeah, forgot to mention that a coworker and I were propositioned for a Wii by two fairly cute girls a couple weeks ago. I just laughed and left them to my coworker, considering a) I'm in a happy relationship and b) I don't like attempts at sexual manipulation.

Funny story, though. They weren't even that desperate for a Wii...just looking for it for a raffle or something for their work...

[DuelLadyS]

Not customer related, but was taking a break, drinking some Snapple outside. Kids on skateboards come tearing around the corner. Some dude in a car, "HEY KID! Your flys open!"

Kid looks down, hits a curb, and flys off the board into some bushes.

Guy in car, "Just kidding!"

:rofl:
Man... that's beautiful...

[doctorfaustus]

Not customer related, but was taking a break, drinking some Snapple outside. Kids on skateboards come tearing around the corner. Some dude in a car, "HEY KID! Your flys open!"

Kid looks down, hits a curb, and flys off the board into some bushes.

Guy in car, "Just kidding!"
Ha ha!

[snakelda]

I work at McDonalds(Sucks,I know) and I get my break or leave home and I go to walmart and I get people asking every corner:Where Bla bla?I wear red and black with an apron,do I look like a Walmart Employee?Sometimes I help and now,I don't even bother and say I don't work here.BTW...today,walmart was packed!THeir whole parking lot was full and I had to park at Starbucks,around a block away.

[boyboy1080]

does your walmart have a mc donalds restuarnt inside of it?

[dios]

does your walmart have a mc donalds restuarnt inside of it?

mine doesnt.

[squid]

I've been lucky this season, either that or I am so mentally checked out it's not registering anymore, but I had this guy come in this weekend wanting to use a 20% off used game or accessory coupon on a new ps2/singstar bundle.

When I told him the coupon was for a used game or accessory, not a system, and not new he snapped "I can read!" and pointed on the back of the coupon where there is a bullet-pointed list of what people can find at game crazy (new/used games, systems, etc.) When I tried to explain this, he snatched back the coupon and pushed the system back at me saying he was going to the other store. It wasn't the worst customer experience I've had, but I got a kick out of him yelling "I can read." Read, sure. Comprehend, not so much.

[MrDubbs]

does your walmart have a mc donalds restuarnt inside of it?

Mine has a Subway

[BoSoxMole]

I am a manager at a Gamestop. A customer called me 2 days before Xmas asking if we had Guitar Hero III on PS2. I checked and sure enough I had one copy. She said she was on her way and would be there in 45 minutes and asked if I could hold it for her. I completely understand that she doesn't want to waste a trip so I said that I would.

45 minutes passed and no customer. Another 15 minutes pass and still no customer. Another 15 minutes pass and still no customer. Then a customer in the store asks me if I have GH III on PS2. I sold her the one that was holding for the lady that never showed up.

20 minutes later the lady shows up, comes to the counter and says. "You are holding a Guitar Hero III game for me, I am here to pick it up." I said "Sorry ma'am, but you told me you would be here in 45 minutes and that was over an hour and a half ago. I have already sold that game. She gets all pissed off and pulls out her cell phone to check the time that she called me. Sure enough, I was right. She says "Well, it wasn't my fault, traffic was bad (keep in mind here, this is not a big city, we don't have tons of traffic". I told her that I was sorry that traffic was bad, but since she had a cell phone on her she should have called me and I would have gladly held the game. I can't simply hold a game in hopes that you might eventally come in. I had no idea if you had changed your mind, or picked it up somewhere closer. All I knew for sure is that you asked me to hold it for 45 minutes, and I did just that.

Of course she was totally understanding.... not.

She wanted my boss's phone number and ran out screaming that she would never shop in my store again.

Damn, I sure will miss her.
HA

This lady came the other day about this cell phone charger thing.

Me: We didn't have any left.
Her: I was here and I had someone put it behind the register for me.
Me: Oh ya, I remember that. And it was a week ago.
Her: It wasn't a week okay.
Me: Oh, sorry, about 4 days then. I still can't hold an item for 4 days for you.
Her: .....

[pcktlnt]

Not my employee story, but a customer story nonetheless. Was shopping around for stuff today and ended up at a Best Buy. Note: was at the CSR desk for price adjustment for PS3 version of COD 4 (found out I can't use the 10 dollar off coupon afterwards)

Wife: *price adjusting something I guess* Do you have anymore Guitar Hero?
Employee: *Points him in the right direction.*
Husband: *Walks off to pick one up and comes back*
Wife: No...he has a PS2 not a 360.
Husband; What's the big difference. *go gets another one*
Wife: NO! PS2 not PC!
Husband: Godamn pieces of s***.
Husband: *brings back each and every single one of the Guitar Hero* Here choose the damn right one.
Customer: *laughing* Not one single one of those are a PS2 version
Husband: *cusses and takes everything back*
People in line, employee, and I: *laughing*
Wife: *Follows after the husband*
Wife: *Comes back with the right one and no husband to be seen*

[BoSoxMole]

No more stories?? Come on, X-Mas just ended!

[snakelda]

does your walmart have a mc donalds restuarnt inside of it?Yes.

[Sejad]

I worl at a Liquidation store and we just had the Boxing week Flyer part 1, they come in at let's say 4PM and/or next day and ask if we have a item here's a small dialogue:

C: do you have this Ipod Shuffle for $29?
M: no we dont sir we sold out yesterday first day of the flyer and we only had a limited quantity while it lasted
C: WHAT! but this flyer runs for 3 days I demand to speak to the manager!
M: uhhh do you reall want to talk to him because every person that talked to him today asking the same question will get the same answer from me.
C: what's your name, I am gonna talk to your manager! thenb I will put this in the new papers that you guys lie! LIE!
M: You mean we are sold out because there are limited quantities?
C: Whatever......I am goning to shop somewhere else...(half an hour passes their back all quite and not trying to be seen by any of the employees)

the problem with customers they are so hyped up on boxing day that they dont have time to breath and understand the words coming out of people's mouths....oh and also the cheap fucking people shop on Boxing week expecially so you are bound to have asshole's.

[DuelLadyS]

C: Whatever......I am goning to shop somewhere else...(half an hour passes their back all quite and not trying to be seen by any of the employees)


I would've made it a POINT to go talk to them- "Well hello again! Anything I can help you with?" ;)

[sonderiaom]

I have a few of them.

There were many people who looked at the sign on the item, with "More on Order" highlighted and ask me where are the boxes for the items.

There's also the people who find an item that has "Last One, Display For Sale" on the sign (highlighted again) and ask if that's the only one there is and where the rest are.

Guy: Where are your Ipods
Me: Right when you walk in
Guy: Uhhhh
Me: Right over near One Hour Photo
Guy: Uhhh, I don't need photos, I need an Ipod
Me: Yes they are over by One Hour Photo *Points to huge sign that says One Hour Photo*

[davo1224]

I only stormed out/snuck in once. Gamestop refused to exchange some used games I bought a day after. I told the guy to shove it and then had to come back in for the DK bongos LOL.

[thingsfallnapart]

I found an easy way of cutting my calls on if my store has Wii's in is to say at the end of my phone greeting that "we are out of Wii's." 99% of the time I get a "just what I was about to ask thanks" then they hang up or "when will more be in?"

The 1% however will scream and yell at me about how I'm supposed to have a sudden power to make Wii's shit out of my ass just for them. Oh well... can't please everyone.

You should just tell the people the dead honest truth like i did.

If your calling, it's already to late.

[Namrepus221]

yea I heard that the parking lot wasn't really full. The people was just too lazy to direct the cars..:roll: anyway their food in there is pretty damn cheap for south FL(50 cent Hot Dog, $5 lunch, 99 cent breakfast, etc) and they have some really nice furniture. yea it's been the BankAtlantic Center for a while now. I never get used to the names. I still call San Francisco Pac Bell Park(it's PNC park now) lol.


Dude... PNC Park is in Pittsburgh PA. Entire different side of the freakin country.

You're thinking of AT&T Park.

[Killer Rabbit]

Yes mam, let me refer you to our breaking and entering division. That's obviously how we make our real money. We sell customers electronics, follow them home, break into their homes/vehicles, steal back purchased electronics, reseal and repackaged, and resell the same item again.

Try telling her that and keeping a straight face. :D
http://i.blasteroids.com/screenshots/standard/cod4_modern_warfare_x360ps3_1.jpg

RADIOSHACK ELECTRONICS REAPPROPRIATIONS DIVISION-
WE STEAL YOUR STUFF SO OTHER STORES DON' T HAVE TO.



LOL. That reminds me of a Stephen Colbert quote from back when there was a recall of acetaminophen due to the pills being contaminated with bits of metal. I can't remember for sure, but it went something like: "They took the pills off the market? What were they thinking?! The company said that the pills caused 'minor intestinal discomfort if ingested.' You know what people take when they have 'minor intestinal discomfort?' Acetaminophen! They had the pharmaceutical equivalent of a perpetual motion machine!"


does your walmart have a mc donalds restuarnt inside of it?
REST - U - Arnt?

Is there a reason I won't be resting? Well, now that I think about it, I could never sleep in a Wal-Mart anyway. Especially not if I was in a McDonalds inside a Wal-Mart. That's like two layers of terrifying customers and angsty employees, if the length of this thread is any indication.

[YoshiFan1]

I was walking with another employee and a customer stops us and is holding 2 packages of first aid ointment. She shows us that one says 1/2 ounce, the other says 0.5 ounce and she asked us which had more. She then was saying something about 8 or 16 ounces (I thought she meant that is what is supposed to be). We explained it two times and it took a third time for her to understand that they were the same. We had a good laugh about that one in the backroom

[Killer Rabbit]

I was walking with another employee and a customer stops us and is holding 2 packages of first aid ointment. She shows us that one says 1/2 ounce, the other says 0.5 ounce and she asked us which had more. She then was saying something about 8 or 16 ounces (I thought she meant that is what is supposed to be). We explained it two times and it took a third time for her to understand that they were the same. We had a good laugh about that one in the backroom

I wonder if it was the fraction or the decimal that gave her problems? :applause:

I could understand if one package said "8 ounces" and the other said "1/2 pound." But I don't understand how anyone doesn't know that 1/2=0.5. That's pretty bad.

[Scorch]

Customer, Me

C: Do you guys have any DS'es in?
M: All we have is a pink one at the moment.
C: Oh. What about the white one?
M: No. We just have pink.
C: Damn. What about the black one?
M: No. All we have are the pink DS's in stock.
C: Oh. Okay, thanks.

[unforeseen]

What the hell? How many jobs have you worked? lol you've mentioned like four in this thread.. were you like I am and a bum college student having to work two jobs to get by?






[/I]

So true. It must of been summer jobs.

[joe2187]

I managed to get a second job Managing a small Sandwich,Cafe, breakfast bar. and well...we dont get the smartest of customers.

I notice a guy walking along the front counter, pacing around the menu looking for something good. so I come up to him after and ask him.

Me: Can I help you find anything today?

Customer...looks at me oddly, and hesitates

Cust:.....What the hell is a Panino?

Me: it's an italian sandwich on Cibatta bread, we make em fresh or grilled.

Cust:...So its a sandwich?

Me: ...yes.

Cust: so call it damn sandwich...You got any burgers?

Me: .....*looks at menu* *Looks at Customer*....We sell sandwiches and breakfest items, we have Coffee and biscuits and salads, sandwhiches and fruits and vegetables, smoothies and different types of flavored breads and bakery items....

Cust: so...do you have any damn burgers?

Me:....No, we dont sell burgers.

Cust: you call this a fast food place? you dont even have burgers and you're trying to sell people Papinos? (Papinos WTF?)

Me: Its not fast food, its a Cafe...We are kind like starbucks mixed with a Cafeteria...Kinda the reason its called...A CAFE!

Cust: I want to speak to the manger

(Note: I am the manger...and it clearly says MANAGER in bright green and red letters on my apron)

Me:...Can i ask why?

Cust: yeah...You are refusing to help me!

Me: for me to help you, i need to have known what you wanted, you never told me what you wanted, You asked me questions which i answered all.

Cust: I want to see the damn manager!!

Me:....yeah let me go get him for you *walks into the kitchen*

Cust: Finally ....*talking to the guy behind him in line* can you believe this guy?

Me: *comes back from the kitchen* Can i help you find anything today?

Cust: *Goes on a yelling spree of Curses and profanties screaming about Burgers and Papinos*

Me: *Points to the two police officers that came in earlier to enjoy a coffee and a Jalepeno and Ham "Papino"*

Me: get the hell out of my store.

Cust: *Promptly leaves*


And everyone lived happily ever after.

[GrilledWitOnions]

Customer, Me

C: Do you guys have any DS'es in?
M: All we have is a pink one at the moment.
C: Oh. What about the white one?
M: No. We just have pink.
C: Damn. What about the black one?
M: No. All we have are the pink DS's in stock.
C: Oh. Okay, thanks.
So... how about the Red and Blacks?

I don't get why people do that, happens to me all the time. In fact...

Me: Can I help you?
Lady: Do you have any VHS tapes for sale?
Me: No, we haven't had VHS for a long time, we sold the last of them off cheap sometime last year.
Lady: So... do you have like, a really cheap VHS bin of what's left?

Did I NOT just tell you we sold our VHS and they are gone? I think when customers ask questions I ought to just open and close my mouth making random noises... I don't think there would be any difference in responses.

[ratzombie]

Customer, Me

C: Do you guys have any DS'es in?
M: All we have is a pink one at the moment.
C: Oh. What about the white one?
M: No. We just have pink.
C: Damn. What about the black one?
M: No. All we have are the pink DS's in stock.
C: Oh. Okay, thanks.

Just wait until we get different colored Wiis, "Do you have a green Wii?" "No" "What about a red Wii?" "No" and repeat!

[eswat]

Just wait until we get different colored Wiis, "Do you have a green Wii?" "No" "What about a red Wii?" "No" and repeat!
Something tells me that's going to be more rampant then people phoning in asking for Wii stock, which is scary.

[poisonedpawn45]

So... how about the Red and Blacks?

I don't get why people do that, happens to me all the time. In fact...

Me: Can I help you?
Lady: Do you have any VHS tapes for sale?
Me: No, we haven't had VHS for a long time, we sold the last of them off cheap sometime last year.
Lady: So... do you have like, a really cheap VHS bin of what's left?

Did I NOT just tell you we sold our VHS and they are gone? I think when customers ask questions I ought to just open and close my mouth making random noises... I don't think there would be any difference in responses.

I think you are right haha.

[LordVila]

C: I bought a DS Lite the other day from here and it worked fine for awhile and then it just quit now it wont turn back on.
M: That's strange how long did you play it?
C: A hour or so.
M: Did you hook the system up to recharge the battery?
C: Nobody told me you had to charge the battery.


Then one day I had a kid ask me for Pokemon for the PS2, PSP or 360. I kept trying to explain to him that it was a Nintendo exclusive title. His mom then gets mad and says "Well I saw Pokemon for the PSP at Wal-Mart, are you calling me a liar?" I then tell her I believe she might have saw something else but if she believes she saw Pokemon for the PSP there she should go buy it before it is sold out.

[GrilledWitOnions]

His mom then gets mad and says "Well I saw Pokemon for the PSP at Wal-Mart, are you calling me a liar?" In other words...

"I saw Pokemon on the PSP and I'm calling YOU a liar."

[Green Goblin]

I've had people give me that "I swear it exists!" bullshite before. I've gotten it for Mario and Donkey kong on various non-nintendo systems. Often, I compare it to ordering a Big Mac at Burger King. It just doesn't work. They usually laugh and let it be, but on occassions we get the real adamant ones. I eventually had one where I just said this.

"Tell ya what. If you go over to said store and find a copy. Buy it and not only will I reimberse you for the money, but I'll also pay you $100. Sound fair?"

He sort've took the seriousness of it to mean that he needed to shut up and sorta walked out after that.

[NeoFrank1]

"Well I saw Pokemon for the PSP at Wal-Mart, are you calling me a liar?"

I love the "are you calling me a liar?" argument.

"No, ma'am, I'm not calling you a liar at all, just an ignorant jackass."

[Nealocus123]

This is a word for word account of what happened about a year and a half ago when I worked at Gamestop.

*Customer walks in*

Me: Hey how you doin' man? *noticeing he has a copy of GTA: San Andreas in hand* Looks like you've got a trade in.
Customer: No this heres mine, I'm returning it.
Me: Oh alright cool.

I take the game then start the transaction.

Me: So is it broke or you just weren't diggin' it?
Customer: This game has too many nig*ers runnin' around shootin' us white people. Un-realism.
Me: ...Oh.
Customer: Have you played it yet?
Me: Yeah I own it for Xbox.
Customer: You like it?
Me: One of the best games I've ever played *smiles*
Customer: You must have bad taste.
Me: Oh and you must have bad luck, this recipet is past the cut off date.

Probably one of the best days of my life. Stupid racist hick.

[mediamixerj]

This is a word for word account of what happened about a year and a half ago when I worked at Gamestop.

*Customer walks in*

Me: Hey how you doin' man? *noticeing he has a copy of GTA: San Andreas in hand* Looks like you've got a trade in.
Customer: No this heres mine, I'm returning it.
Me: Oh alright cool.

I take the game then start the transaction.

Me: So is it broke or you just weren't diggin' it?
Customer: This game has too many nig*ers runnin' around shootin' us white people. Un-realism.
Me: ...Oh.
Customer: Have you played it yet?
Me: Yeah I own it for Xbox.
Customer: You like it?
Me: One of the best games I've ever played *smiles*
Customer: You must have bad taste.
Me: Oh and you must have bad luck, this recipet is past the cut off date.

Probably one of the best days of my life. Stupid racist hick.

Wow that's just bad. I think the worst I've had at target are the guests that ask for wii game as in the system and just say do you have wii game? Its like do you mean the system or games for the system. I'm sick of all the calls about GH 3 for the wii/xbox 360/ PS2 we are out of them and no I don't know when we will be getting them back in. I'm not psychic nor manager of the store x_x.

[poisonedpawn45]

This is a word for word account of what happened about a year and a half ago when I worked at Gamestop.

*Customer walks in*

Me: Hey how you doin' man? *noticeing he has a copy of GTA: San Andreas in hand* Looks like you've got a trade in.
Customer: No this heres mine, I'm returning it.
Me: Oh alright cool.

I take the game then start the transaction.

Me: So is it broke or you just weren't diggin' it?
Customer: This game has too many nig*ers runnin' around shootin' us white people. Un-realism.
Me: ...Oh.
Customer: Have you played it yet?
Me: Yeah I own it for Xbox.
Customer: You like it?
Me: One of the best games I've ever played *smiles*
Customer: You must have bad taste.
Me: Oh and you must have bad luck, this recipet is past the cut off date.

Probably one of the best days of my life. Stupid racist hick.

pwn3d

[Allnatural]

A few years ago I was delivering a pizza. It was in one of the more affluent neighborhoods in our area, so I was a bit surprised when I saw four police cruisers parked outside the house. As I exited my car I hear a child inside screaming: "Don't take my mama! Don't take my mama!" I didn't think anyone was buying the pizza, but I walked up anyway. Before I got to the door a woman was escorted out in cuffs. She looks at me and says: "You best take that pizza back 'cuz I'm goin' to jail."

Yeah, it was a lost sale (and as such a wasted trip), but it was the most enjoyable trip I had ever made. No idea what she was arrested for...

[BlueLobstah]

A few years ago I was delivering a pizza. It was in one of the more affluent neighborhoods in our area, so I was a bit surprised when I saw four police cruisers parked outside the house. As I exited my car I hear a child inside screaming: "Don't take my mama! Don't take my mama!" I didn't think anyone was buying the pizza, but I walked up anyway. Before I got to the door a woman was escorted out in cuffs. She looks at me and says: "You best take that pizza back 'cuz I'm goin' to jail."

Yeah, it was a lost sale (and as such a wasted trip), but it was the most enjoyable trip I had ever made. No idea what she was arrested for...

That reminds me. I used to work at a Chick-fil-a, and there was a similar incident in the drive-thru.

This guy pulled up, and was ordering like normal. Next thing we know, police and FBI agents start pulling up and asking him questions in the middle of his order. Turns out he was on their wanted list and he got arrested before he could finish his order.

[reibeatall]

"Do you have any Wiis?"
"No, we're sold out."
"Do you know when you're going to get any?"
"Hopefully this week."
"Do you know what day?"
"We don't get shipments on weekends, but other than that, it's fair game."
"So what day should I call?"
"I don't know."
"What about tomorrow?"
"I really don't know, ma'am/sir."
"So when do you usually get shipments?"
"Anywhere between 11 and 4."
"So when would be the best time to call?"
"Let's go with 3."
"So what day do you normally get them?"
"We've gotten them every day of the week."
"Target gets theirs on Tuesday."


This is every day. For the past year. The best part is if one of these is added on to the end. I feel like I've won a lottery or something.

"Gee, why is everywhere sold out?"
"You've probably heard this a hundred times today."
"NINTENDO NEEDS TO MAKE MORE IT'S A CONSPIRACY THEY'RE DOING IT ON PURPOSE."

[Squarehard]

Made a grown man cry because I told him I was only able to hold his Wii until 5pm and it goes right on the floor, and he said he'll be there at 4:30pm. Once 5:00pm hit he was not here so I put it back on the floor. 5:05pm the customer arrives at the store and was told that we put his Wii back on the floor and of course he was furious. Basically we tried to help him out since we felt so bad for him and we remembered that we were holding some for customer exchanges, but one of them was probably not going to show up so we decided to give him that one. When we went to tell the customer that we have sold his Wii but.....and didn't even get to finish and the guy starts to tear up then starts to cry as he runs out of the store. The power of the Wii. @_@

[davo1224]

Kinda sick that in other countries people have to line up for food and here in America we line up for video game consoles.

My job is a bunch of running gags it seems. I should make a cat-themed "Do U Has This Adapt3r?" jpeg just for it. If you need a battery or some kind of cable/adapter atleast please know SOMETHING about it.

It's like a blackhole for whatever brains the clientele might have. I wonder how some of these people make it through life. People try and return stuff WAY after the fact and after it's been used to death. It's become so hard to determine who has a legit return request. They try and bully us into adding prepaid airtime for them because they "can't figure out how".

I have to post this as an excuse for plenty of the stupid customers though. One thing in particular ALWAYS happens. For some reason RadioShack decided to make 8 different kinds of splitters for various purposes that look exactly the same, only in gold and silver varieties. The only true cable splitters only come in gold. As such, people think we're trying to upsell them because of the company's marvelous reputation and thus it's a headache EVERY time.

[miktau]

Kinda sick that in other countries people have to line up for food and here in America we line up for video game consoles.

My job is a bunch of running gags it seems. I should make a cat-themed "Do U Has This Adapt3r?" jpeg just for it. If you need a battery or some kind of cable/adapter atleast please know SOMETHING about it.

It's like a blackhole for whatever brains the clientele might have. I wonder how some of these people make it through life. People try and return stuff WAY after the fact and after it's been used to death. It's become so hard to determine who has a legit return request. They try and bully us into adding prepaid airtime for them because they "can't figure out how".

I have to post this as an excuse for plenty of the stupid customers though. One thing in particular ALWAYS happens. For some reason RadioShack decided to make 8 different kinds of splitters for various purposes that look exactly the same, only in gold and silver varieties. The only true cable splitters only come in gold. As such, people think we're trying to upsell them because of the company's marvelous reputation and thus it's a headache EVERY time.

Communist Much (J/k Lol)?

[BoSoxMole]

This lady walk in with a bag:

Me: Hi. Do you need help with anything?
Her: Yes, I would like to help me with this.
Me: Okay, what's wrong with it?
Her: It won't work anymore.

I open the bag and it's a portable CD player. I take a look at it and I notice that the CD is upside down.

Me: Maam, the CD is upside down.

I flip the CD over and it still doesn't work.

Me: Yeah, it still isn't working.
Her: Okay, I would like return it.

I turn the CD player over and notice the date.

Me: Yeahhhhh, this was made in June of 1996. I can't do that.

SHE WAS DEAD SERIOUS.

[mitch079]

Made a grown man cry because I told him I was only able to hold his Wii until 5pm and it goes right on the floor, and he said he'll be there at 4:30pm. Once 5:00pm hit he was not here so I put it back on the floor. 5:05pm the customer arrives at the store and was told that we put his Wii back on the floor and of course he was furious. Basically we tried to help him out since we felt so bad for him and we remembered that we were holding some for customer exchanges, but one of them was probably not going to show up so we decided to give him that one. When we went to tell the customer that we have sold his Wii but.....and didn't even get to finish and the guy starts to tear up then starts to cry as he runs out of the store. The power of the Wii. @_@

The jackass in me says guess he cried Wii Wii Wii all the way home.

Course if there was a deeper meaning in it like if he had been expecting to give it to his kid for his birthday or there was another meaning than just him using it for himself, then I guess the frustration of trying to get one could get to you.

[GrilledWitOnions]

The jackass in me says guess he cried Wii Wii Wii all the way home.

Course if there was a deeper meaning in it like if he had been expecting to give it to his kid for his birthday or there was another meaning than just him using it for himself, then I guess the frustration of trying to get one could get to you.

Almost feel bad for him until you think about how he screwed up. He didn't buy it right when he saw it, even had it held till 4:30, then shows up 1/2 hour late. Nobody's fault but his own really.

[srad1968]

A day at Gamestop:

Customer: (hands me a used copy of Assassin's Creed and the receipt) I would like to return this, it is just to repetetive.

Me: I am sorry, it is too what?

Customer: Repetetive

Me: it is too what?

Customer: Repetetive

Me: too what?

Customer: Repeta... haha, you got me there. Seriously though, you just keep doing the same things over and over again and the cities are all pretty much the same.

Me: Yeah I couldn't help it, did you want to pick out something else?

Customer: Yeah

Customer brings up a copy of College Hoops 2k8

Me: So.... you don't think this one will be repetative?

[PyroGamer]

A day at Gamestop:

Customer: (hands me a used copy of Assassin's Creed and the receipt) I would like to return this, it is just to repetetive.

Me: I am sorry, it is too what?

Customer: Repetetive

Me: it is too what?

Customer: Repetetive

Me: too what?

Customer: Repeta... haha, you got me there. Seriously though, you just keep doing the same things over and over again and the cities are all pretty much the same.

Me: Yeah I couldn't help it, did you want to pick out something else?

Customer: Yeah

Customer brings up a copy of College Hoops 2k8

Me: So.... you don't think this one will be repetative?
At least you used some variety in your constant misspelling of the word "repetitive" ;)

[y2kenjination]

Working at GameStop over the past 3 and a half years, I have endless stories to share...but seriously, the customers I've dealt with over the past month have almost put me over the edge. I'm usually a nice and courteous cashier, but man, I almost lost it dealing with these idiots. Here's a fine example:

This incident happened a couple of weeks ago:

Some jackass calls my store, asking us to put the last copy of a Wii game on hold for him (forgot what it was, I know it was one of those crappy sports titles for $19.99). I bring him his game, and since it's GameStop, it was the last "open" copy. He gets all angry with me, saying it's a present for his nephew. I then explain to him how we have to "gut" the last copy of every game at my store. I said it in a very friendly tone, mind you. He says that's bullshit, and proceeds to throw a bunch of obscenities at me. I say it's GameStop's rules, not mine...and I wish it was different. I even tried to express my displeasure with the "gutting" system.

He then glares at me, asking if I have a shrinkwrapping machine in the back. I tell him no, but as long as I put a seal on it, he can return it with no questions asked. Then he gets upset, saying he has to take off the price tags himself, and I tell him "Um, I could have done that for you..." Then he opens the case, and starts screaming at me, saying there's no game inside. I tell him that the disc is sleeved, and was tucked into the left pocket of the case, and point it out to him. He then gives me a cold stare, angrily takes the disc out, and throws the sleeve back at me, and says "Do I fucking have to do everything?" First off, I never asked him to take off the price tag, NOR did I ask him to take the disc out...I could have done those myself. I was just trying to ring up the damn game.

At this point, I should have done something, but I dunno...I guess I was in such shock of how idiotic this guy was, I didn't even know what to do. In the state of Washington, we have the right to refuse service to anyone for any reason. I should have told him leave the store and not sell the game to him at this point, but I still proceeded with the transaction. After he snatches the game from me, he has the courage to mutter "thanks..." and walks off. I responded back in a very sarcastic tone, and said "YOU HAVE A NICE DAY SIR". God I hate retail. -_-; You have no idea how much I wanted to powerbomb him through my counter. Usually, I offer a 10% discount if the customer is courteous. As much as I fucking hate the gutting system, it's a rule I have to abide by while working at GameStop.



This one just happened yesterday, actually:

So this stupid fucking dad comes up to the counter with a bunch of DVD trade-in's. I should mention that he was being ANNOYING as hell by constantly leaving the counter while I was processing his trades, choosing to play the Wii with his kids. This is especially annoying to cashiers because other customers think your register is open, and when you tell them you're processing trades for another customer, they get all pissed off.

Alright, well I tell him the amount, and return one movie back to him, saying we can't take it because it's a foreign movie. He then glares at me, asking why the shrinkwrap was taken off. I tell him it was already falling off...he gives me a disgusted look. He then says he had credit on his "account" from a couple of trade-in's that he did weeks ago. I told him that's not how GameStop does it, and customers are given a store credit card. I asked, "Perhaps you traded them in at Game Crazy, because that's how they do it over there?" I was still really friendly about it at this point, but then he starts yelling at me about how he's been a long time customer at MY store. First off, if you've been coming to my store for a couple of years, then you should be pretty familiar with how it works, you fucking piece of shit. I didn't say that to him, of course...just thoughts that were going through my head.

He claims the cashier told him that credit is saved onto their "accounts". He then says he doesn't appreciate the attitude I'm giving him, and the fact that I'm "ACCUSING" him of a fraudulent trade. Seriously...you've got to be kidding me. He was the one giving me the nasty attitude and dirty looks, while I remained calm and tried to find out WTF was going on. I spend about 10 mins looking for his transaction...the idiot only remembers ONE game he traded in out of 10+. He gets angry with me, asking why I can't find his transaction if he were to give me his license or Edge number. I say the systems don't work that way, and I need more than one trade-in to get to the specifics. Anyhow, I finally manage to find his transaction, and check for the employee number. The employees' been around for over 2 years, so there's no way in hell he could have told the customer about this "account balance" bullshit.

It was then I remembered someone left their trade-in's and never claimed their credit a couple of weeks back...it looks like the transaction was suspended, and the customer never redeemed his credit. So I included those trade-in's along with his DVD trade-in's. He was fairly courteous at this point, and left the store still somewhat disgruntled. Isn't it amazing how people get angry at you for their own stupidity? I wanted to jump over the counter and beat the crap out of this idiot.


More stories of customer stupidity:


Every customer who asks about GHIII bundles or Wii's:

Soccer mom: Any Wii's/GHIII's?
Me: No, we're all sold out
Soccer mom: WHY!? WHY ARE YOU SOLD OUT!?
Me: .......supply and demand? o_O


and I love the ones who FAIL at math:

Customer: *calls the store* Yeah, how much would I get for XX XX?
Me: About $40 in store credit.
Customer: How much for cash?
Me: 20% less of that, so about $8 less.
Customer: Uh, so how much is that?
Me: o_O ....Um, $32.

Do I have to hold their hands and do all the math for them? Seriously, what the fuck is wrong with people.


I'm sure you're all wondering why I'm still with the company. Well, I'm a full time college student, and the flexible schedule works well with my school schedule. Thankfully I'll get my bachelors in June, so I won't be with this company for much longer. Only about 5 more months until I'm out of this shithole! Consumers beware, I'm not gonna put up with your crap for much longer.

[Veronica Mars]

Made a grown man cry because I told him I was only able to hold his Wii until 5pm and it goes right on the floor, and he said he'll be there at 4:30pm. Once 5:00pm hit he was not here so I put it back on the floor. 5:05pm the customer arrives at the store and was told that we put his Wii back on the floor and of course he was furious. Basically we tried to help him out since we felt so bad for him and we remembered that we were holding some for customer exchanges, but one of them was probably not going to show up so we decided to give him that one. When we went to tell the customer that we have sold his Wii but.....and didn't even get to finish and the guy starts to tear up then starts to cry as he runs out of the store. The power of the Wii. @_@


What A biznatch :/

[sonderiaom]

Man with an accent comes up to me
Man: Do you have a 'v'? It's a video game system.
Me: No, we don't have any, and we have no idea when we're getting any more in.
Man: Where are they?
Me: Well, we don't have any right now but we should be getting in a new bundle soon.
Man: Good, where is it?
Me: It's not here yet, but it'll be over in the video games when we do get it.


And right at closing a man calls on my phone.
Man: I'm having trouble trying to hook up my sony dvd recorder. I'm on step 3 right now, how do I do it?
Me: I don't have the instruction manual, read it off to me.
Man: It says I'm supposed to connect my satellite to the back, how do I do that?
Me: well, it's color coded, so just match the colors and plug it in.
Man: But it says to plug the red, green, and blue in and I don't have that, can I just use the red,yellow,white?
Me: Yeah, just plug it into the input on the back.
Man: so the red goes to red, and the yellow goes to the green one that has a Y next to it right, y stands for yellow.
Me: No, you don't have the red, green, blue connections, just use the red, white, yellow to the left of the red, green, blue.
Man: I could've done that!

[Azumangaman]

At least you used some variety in your constant misspelling of the word "repetitive" ;)
The story put a smile on my face, but THIS had me bursting out in laughter.

Great thread guys, keep it up!

[GrilledWitOnions]

So this stupid fucking dad comes up to the counter with a bunch of DVD trade-in's. I should mention that he was being ANNOYING as hell by constantly leaving the counter while I was processing his trades, choosing to play the Wii with his kids. This is especially annoying to cashiers because other customers think your register is open, and when you tell them you're processing trades for another customer, they get all pissed off.I have always hoped that someday if I'm ever in a GS store again and someone is trading games/dvd's and pulls that crap, I would get up the nerve to tell them to get the fuck back to the counter. This is probably one of the most annoying (not to mention rude) things someone can do when they are in a store. Worse than a cell phoner since, at least then they usually keep the space occupied so others don't try to crowd in. When I was at GS I had people simply walk in and throw crap on the counter and just walk away. I would have to yell at them across the store, trying to get some participation in their own damn transaction.

Hey, and don't worry, we all sell ourselves in retail at some point; you'll be out soon and I can tell you've got a good head on your shoulders (at least good enough to write legibly).

Oh, almost forgot, I've got a little story...

So, you know how when you see a customer you can almost always size them up right away? Like, this guys a dick, this lady's a bitch, this person is gonna be chatty and annoying, this person smells (well, that's not from sight but whatever). Had one in particular, could tell right away, this won't be quick like it should be. He starts by saying something about a DVD not working in his player, and that his player lately has been giving him lots of trouble. I recommend trying a lens cleaning disc, and he says that doesn't work. And then continues the conversation, telling me that he bought this Sanyo at Wal-Mart and it's breaking already and blah blah blah. I was trying to discern what it was he wanted me to do. I tried just sort of listening and doing the whole, "yeah, that sucks" bit, but he seemed to want something from me without directly telling me. The conversation sort of ended with him saying that he tried to take it back to WM and they told him to contact the manufacturer, which he feels is unacceptable.

It was a great waste of about 10 minutes, since I don't sell DVD players, am not affiliated with Sanyo, and do not work at WM. People seem to think all we ever do in retail is stand around waiting for them to need something, and even if they don't, they wanna chat. I've got much better things to do.

[DuelLadyS]

It happened again- I had a guy buy some velcro, then come back to return it becuase he 'got the wrong kind- it's not sticking.' I ask for the package, pull out the two sides, and explain you put the plastic piece to fuzzy piece- then it sticks. He seems a little embarassed, takes his velcro and goes.

My BF was there this time... I don't think he really believed me the first time I told him about explaining velcro to someone. He does now. :D

[Trenchalicious]

A customer comes up to the counter holding merchandise, stands there for 30 seconds and then asks me if I am open even though I thought it was obvious I was there to ring. That actually happens at least a few times a month

An ice breaker perhaps, especially if you just looked at them and didn't say anything.

[Whambamm]

It happened again- I had a guy buy some velcro, then come back to return it becuase he 'got the wrong kind- it's not sticking.' I ask for the package, pull out the two sides, and explain you put the plastic piece to fuzzy piece- then it sticks. He seems a little embarassed, takes his velcro and goes.

My BF was there this time... I don't think he really believed me the first time I told him about explaining velcro to someone. He does now. :D
That's hilarious.

[CokeCola]

So I had a lady ask for powdered lemonade. I show her the Crystal Light and store brand powdered lemonade. After she stares at it for a good 15 seconds without saying a word, I point to the individual containers. She tells me, "that's not lemonade, it's Crystal Light."

[YoshiFan1]

Someone asked me today if we had some item I never heard of, it was a strange name. I said no, then she said do I know what it was. I said no. I mean, if I never heard of it, we don't have it (I am at the store everyday and basically know every item we sell).

She then says, "Jesus Christ! They are mothballs, do you have mothballs?!"

We have them and I showed her where they were. Why didn't she just as for mothballs in the first place?


Yesterday, someone brings up some boxed snack cakes up to the register and tells me they are 50 cents a piece. I tell him no they are a dollar each (pre-priced at $3.xx). They have been a dollar for years (and have never been 50 cents). He tells me I am wrong and wants to keep the receipt to show he was overcharged. The sign even says a dollar each. He kept insisting I was wrong even after I showed him the sign.

[davo1224]

Had one lady today call us up and ask if we were the nearby store that closed down. Unfortunately, that wasn't the dumbest part. She then described her security camera setup to me and asked my opinion on what was wrong. I told her the setup was fine and asked what problem she encountered. She told me that it just stopped working. I asked if it was physically powered on but there was just no recording/picture. She said that the monitor's screen would fade to black after a while. I told her it might be the tube on the monitor and she said, "No I think it's just a short circuit." My bad. If you're the technician with insightful diagnostic advice like that, why consult me?

I have to help this lady that has the most annoying voice in the world and always comes in with some problem that she takes no responsibility for. This time she wants me to cancel her cell phone contract without a termination fee on the basis of it not working. I'm starting to hate Sprint but this lady was ridiculous. You don't say that AFTER two months. She didn't remember her account password either which meant I had to go digging.

[GrilledWitOnions]

Yesterday I had some woman come in and start with, "Is there a complaint department?"

Yeah, the small blockbuster store with normally 2 people working at any given time has some extra person just sitting around waiting to have you yell at them. (I wish, actually... instead she gets me. I prepare for the worst).

"Every time I've been in here in the last few months and rent a martial arts movie it turns out to not be in English, and I don't think that's fair to rent out these foreign movies! There should be some sort of disclaimer!"

I tried to politely show her that if you look at the back of the box, it normally will tell you if the movie has a different audio language than English.

I wish people knew how to read, but I guess the most obvious solution is to simply demand that all movies be in English, even when it's dubbed and looks like crap and is distracting. I mean, if I wanted to read I wouldn't have dropped out of middle school! :roll:

[Unassuming Local Guy]

And right at closing a man calls on my phone.
Man: I'm having trouble trying to hook up my sony dvd recorder. I'm on step 3 right now, how do I do it?
Me: I don't have the instruction manual, read it off to me.
Man: It says I'm supposed to connect my satellite to the back, how do I do that?
Me: well, it's color coded, so just match the colors and plug it in.
Man: But it says to plug the red, green, and blue in and I don't have that, can I just use the red,yellow,white?
Me: Yeah, just plug it into the input on the back.
Man: so the red goes to red, and the yellow goes to the green one that has a Y next to it right, y stands for yellow.
Me: No, you don't have the red, green, blue connections, just use the red, white, yellow to the left of the red, green, blue.
Man: I could've done that!

It's all the same cable actually. As long as you match the jacks, composite / RCA cables work fine. (Well, fine enough, those are usually of a lower quality than component cables.)

[YoshiFan1]

From yesterday
"Do you sell graffiti?"
I don't know how to answer that so I hesitated for a second
Another employee asks what she means
It was an old woman so I didn't think she really wanted spray paint or anything like that to go tagging
"You know, the shiny stuff you throw in the air at parties"

She meant confetti

[sonderiaom]

So I get a call on the phone and the lady says that she can't open up her laptop. I have her describe which one, and what she's doing to open it up. As she's doing this, I go over to the laptop she bought so I can walk her through it. She says that no matter how hard she pushes the 2 buttons, they won't open. I look at the laptop and I only see one button. I look at the left side and the right side, and the only other button I see is the button for the dvd drive. I have her describe how she has it in front of her, and she says that HP is in the lower right and the two buttons are an inch in on either side. I look at the laptop in front of me and realize that she has it backwards, she was pressing the hinges. I tell her to turn it around and push the single button and she's amazed that it was that easy.

[PooperScooper1900]

Halo 3 on Ps2 Nuff Said

[ITDEFX]

From yesterday
"Do you sell graffiti?"
I don't know how to answer that so I hesitated for a second
Another employee asks what she means
It was an old woman so I didn't think she really wanted spray paint or anything like that to go tagging
"You know, the shiny stuff you throw in the air at parties"

She meant confetti

:rofl:

[YoshiFan1]

We close at 5:00 on Sunday, it was 5:10, I was letting out the last customer (who knew we were closed and didn't care and kept shopping), when someone comes up the locked door and tries to get in. I ignore them and they stand there for a minute. I open the door to see what they want and ask if they can get balloons. I asked how many, they said, only 8 - 10. That would take close to 10 minutes (figure around a minute each to inflate and tie each balloon not to mention the time it takes for them to pick them out as there are 100+ to choose from), so I refused to let them in. They kept begging me and said they really needed them and got very upset when I wouldn't let them in.

We are open 70+ hours a week and I already had 1 employee staying until 15 minutes after closing as it was, due to the other customers in the store and didn't think it was fair to ask him to stay (and I wanted to get home as well). I knew if I let them in they would probably start shopping for party supplies as well and probably be in there for a half hour.

[Killer Rabbit]

From yesterday
"Do you sell graffiti?"
I don't know how to answer that so I hesitated for a second
Another employee asks what she means
It was an old woman so I didn't think she really wanted spray paint or anything like that to go tagging
"You know, the shiny stuff you throw in the air at parties"

She meant confetti

Wow. :dunce:

[Methadon]

This is a word for word account of what happened about a year and a half ago when I worked at Gamestop.

*Customer walks in*

Me: Hey how you doin' man? *noticeing he has a copy of GTA: San Andreas in hand* Looks like you've got a trade in.
Customer: No this heres mine, I'm returning it.
Me: Oh alright cool.

I take the game then start the transaction.

Me: So is it broke or you just weren't diggin' it?
Customer: This game has too many nig*ers runnin' around shootin' us white people. Un-realism.
Me: ...Oh.
Customer: Have you played it yet?
Me: Yeah I own it for Xbox.
Customer: You like it?
Me: One of the best games I've ever played *smiles*
Customer: You must have bad taste.
Me: Oh and you must have bad luck, this recipet is past the cut off date.

Probably one of the best days of my life. Stupid racist hick.


I'm happy to know there's still people like you around! Excellent story!

[GrilledWitOnions]

We close at 5:00 on Sunday, it was 5:10, I was letting out the last customer (who knew we were closed and didn't care and kept shopping), when someone comes up the locked door and tries to get in. I ignore them and they stand there for a minute. I open the door to see what they want and ask if they can get balloons. I asked how many, they said, only 8 - 10. That would take close to 10 minutes (figure around a minute each to inflate and tie each balloon not to mention the time it takes for them to pick them out as there are 100+ to choose from), so I refused to let them in. They kept begging me and said they really needed them and got very upset when I wouldn't let them in.

We are open 70+ hours a week and I already had 1 employee staying until 15 minutes after closing as it was, due to the other customers in the store and didn't think it was fair to ask him to stay (and I wanted to get home as well). I knew if I let them in they would probably start shopping for party supplies as well and probably be in there for a half hour.I wouldn't have gone as far as opening the door. Once I'm closed, I'm closed, and it's against policy to open back up for any reason. 8-10 balloons could turn into a robbery. And, like you said, with all the time you are actually open, they can find the time to stop in during business hours. Once my key turns the lock, you are SOL.

[Scorch]

A day at Gamestop:
Customer: (hands me a used copy of Assassin's Creed and the receipt) I would like to return this, it is just to repetetive.

Me: I am sorry, it is too what?

Customer: Repetetive

Me: it is too what?

Customer: Repetetive

Me: too what?

Customer: Repeta... haha, you got me there.

Thanks for posting this, I used it today! I had to say "too what?" like six times before he got it, though.

[IOnceWasLegend]

(snip)
So, you know how when you see a customer you can almost always size them up right away? Like, this guys a dick, this lady's a bitch, this person is gonna be chatty and annoying, this person smells (well, that's not from sight but whatever). Had one in particular, could tell right away, this won't be quick like it should be. He starts by saying something about a DVD not working in his player, and that his player lately has been giving him lots of trouble. I recommend trying a lens cleaning disc, and he says that doesn't work. And then continues the conversation, telling me that he bought this Sanyo at Wal-Mart and it's breaking already and blah blah blah. I was trying to discern what it was he wanted me to do. I tried just sort of listening and doing the whole, "yeah, that sucks" bit, but he seemed to want something from me without directly telling me. The conversation sort of ended with him saying that he tried to take it back to WM and they told him to contact the manufacturer, which he feels is unacceptable.

It was a great waste of about 10 minutes, since I don't sell DVD players, am not affiliated with Sanyo, and do not work at WM. People seem to think all we ever do in retail is stand around waiting for them to need something, and even if they don't, they wanna chat. I've got much better things to do.



Pretty much. I was working at the other day, and a woman comes in. I ask her if there's anything I can help her with, she says their 360 failed and they had to send it into Microsoft. I ask her to go on, and she spends the next twenty minutes complaining to me that they sent her back a 203 watt 360 but a 175 watt power supply. Which I can understand--I'd be pissed too--but what the fuck would possess you to come in solely to complain for twenty minutes about something I have no power over (and when you bought it at GameCrazy)?

[camoor]

We close at 5:00 on Sunday, it was 5:10, I was letting out the last customer (who knew we were closed and didn't care and kept shopping), when someone comes up the locked door and tries to get in. I ignore them and they stand there for a minute. I open the door to see what they want and ask if they can get balloons. I asked how many, they said, only 8 - 10. That would take close to 10 minutes (figure around a minute each to inflate and tie each balloon not to mention the time it takes for them to pick them out as there are 100+ to choose from), so I refused to let them in. They kept begging me and said they really needed them and got very upset when I wouldn't let them in.

We are open 70+ hours a week and I already had 1 employee staying until 15 minutes after closing as it was, due to the other customers in the store and didn't think it was fair to ask him to stay (and I wanted to get home as well). I knew if I let them in they would probably start shopping for party supplies as well and probably be in there for a half hour.

You have a really great business sense. It's obvious you were thinking about the customer, but knew when to draw the line. If the guy was begging for baby medicine it would be one thing, but balloons, it's hard to see why that couldn't wait.

Also - as the poster above said - this could also be dangerous.

[davo1224]

Why does everyone think that prepaid service would automatically come with free nights & weekends?

[redroversk]

I remember one of the electronics dept guys at wal-mart explaining the psp to a mother looking to buy one for her son, and he referred to it as the "playstation personal".

I was playing "shadow of the colossus" the other day and my friend passed by and said "oh, are you playing "colossal"? I just wanted to gouge one of his eyes. Subtle stupidity is so annoying.

[JnJosh]

I was playing "shadow of the colossus" the other day and my friend passed by and said "oh, are you playing "colossal"? I just wanted to gouge one of his eyes. Subtle stupidity is so annoying.

were you playing on a tv in the middle of the street? in your dorm room? what could have made it impossible for you to gouge his eyes out or at least correct him?

by the way your story was tremendous.

[Dragonsbane]

Why does everyone think that prepaid service would automatically come with free nights & weekends?

I feel your pain man, or the fact that everyone expects cell companies to notify them when they go over their minutes. There has to be some level of responsibility to the customer.

[GrilledWitOnions]

I remember one of the electronics dept guys at wal-mart explaining the psp to a mother looking to buy one for her son, and he referred to it as the "playstation personal".

I was playing "shadow of the colossus" the other day and my friend passed by and said "oh, are you playing "colossal"? I just wanted to gouge one of his eyes. Subtle stupidity is so annoying.I really hate when people get things *slightly* wrong. (Or usually, very wrong). Couple movie examples:
Georgia Rule != Georgia Rules
Premonition != Preposition, Population, whatever P word you think of
King of California != California King
Hidalgo != The Horse Movie, Hidaglo, or Geraldo (yes, just like the talk show host; when that movie came out NO ONE could pronounce the title; I thought it was pretty easy)
1408 != Room 1408 != Room 23 != The Number 1408
Mr. WoodCOCK != Mr. WoodCHUCK

I know it's little but it bothers me.

[YoshiFan1]

Should be an interesting day today. We are out of almost all the boxed Valentine's Day cards for kids and all heart decorated napkins and plates. We don't have much Valentine's Day stuff left at all and I heard about it last night from way too many people. Hey, the items have been here for 6+ weeks, if you wait until the day before or the day of the holiday what do you expect?


You have a really great business sense. It's obvious you were thinking about the customer, but knew when to draw the line. If the guy was begging for baby medicine it would be one thing, but balloons, it's hard to see why that couldn't wait.

Also - as the poster above said - this could also be dangerous.

Thanks, I try not to disappoint anyone but there are limits

[007]

I really hate when people get things *slightly* wrong. (Or usually, very wrong). Couple movie examples:
Georgia Rule != Georgia Rules
Premonition != Preposition, Population, whatever P word you think of
King of California != California King
Hidalgo != The Horse Movie, Hidaglo, or Geraldo (yes, just like the talk show host; when that movie came out NO ONE could pronounce the title; I thought it was pretty easy)
1408 != Room 1408 != Room 23 != The Number 1408
Mr. WoodCOCK != Mr. WoodCHUCK

I know it's little but it bothers me.

This seems like a fine place to chime in with something that has always bothered me, since I'm a little neurotic and OCD.

It's the same thing, movie titles, but it's when they put 'The' on the front where there isn't one.

As in... 'Gladiator' becomes 'The Gladiator'.

That's always bugged the hell out of me, yet when I bring it up, I'M the one with the problem. ;)

[neocisco]

This seems like a fine place to chime in with something that has always bothered me, since I'm a little neurotic and OCD.

It's the same thing, movie titles, but it's when they put 'The' on the front where there isn't one.

As in... 'Gladiator' becomes 'The Gladiator'.

That's always bugged the hell out of me, yet when I bring it up, I'M the one with the problem. ;)

This has nothing to do with customers but I'm going to piggyback on your post. It bugs me when people alphabetize using "The". "A, An & The" are not used in alphabetizing since they are common adjectives. I learned this in elementary school. Why don't all people over the age of 12 know this?

[xpacdos]

Glad i found this thread and can share a few stories!!
i work at a gas station here and i always wear shorts to work no matter how cold it is outside, the store has to be 80+ degrees at all times... so one can imagine the #1 question i get "Why are you wearing shorts?" so about a month or so ago when we got about 6 to 8 inches of snow i'm working a nice 10 hour shift and after about the 20th person to ask me about my shorts i get this exchange from a very kind man.

C: Why the fuck are you wearing shorts? it's x degrees outside and its snowing! Are you fucking blind?
M: No sir, I'm not blind i can see it's snowing
C: Then why the fuck are you wearing shorts?
M: Its extremely hot in here at all times...
C: That doesn't make any sense, you're fucking crazy
M: Can i ask you a question?
C: What!
M: Why the fuck are you wearing an ugly flannel shirt and sweat pants?
C: I don't know
M: My guess is that when you woke up today thats what you chose to wear, and you've got to be fucking crazy to wear that no matter how cold it is!
C: You're an A**hole
M: Well that makes 2 of us, lol

Note: I work at a very ghetto store downtown where most things are purchased with food stamps after 6pm, and having a customer call the office and complain is highly unlikely

And another classic from dealing with a drunk guy on a cell phone while working the overnight shift
C: How much are these flowers?
M: they're 5.xx
C: okay I'll take them
C: (while on phone to gf or wife) I just bought you flowers are you gonna suck my d*** tonight?

[Bavgate]

C: (while on phone to gf or wife) I just bought you flowers are you gonna suck my d*** tonight?

:lol:

Brilliant. Absolutely brilliant.

[miktau]

:lol:

Brilliant. Absolutely brilliant.

I gotta try this line tonight. :)

cheers,
mike

[Demolition Man]

I really hate when people get things *slightly* wrong. (Or usually, very wrong). Couple movie examples:
Georgia Rule != Georgia Rules
Premonition != Preposition, Population, whatever P word you think of
King of California != California King
Hidalgo != The Horse Movie, Hidaglo, or Geraldo (yes, just like the talk show host; when that movie came out NO ONE could pronounce the title; I thought it was pretty easy)
1408 != Room 1408 != Room 23 != The Number 1408
Mr. WoodCOCK != Mr. WoodCHUCK

I know it's little but it bothers me.

A few that I have witnessed.....

Munich = Munch
Idiocracy = Idiotcrockzy
Capote = Chipotle, Chapotle
Blu-ray = Blue Disc, Blue Chip, HD-Ray, Blue Thang, Playstation 3 Movie

[Squall835]

This seems like a fine place to chime in with something that has always bothered me, since I'm a little neurotic and OCD.

It's the same thing, movie titles, but it's when they put 'The' on the front where there isn't one.

As in... 'Gladiator' becomes 'The Gladiator'.

That's always bugged the hell out of me, yet when I bring it up, I'M the one with the problem. ;)

Ha, you think that's bad, I work at a shitty gas station that sells a cheap brand of vodka called "Aristocrat". I can't tell you how many times people have come up to me and said, "...and give me a bottle of the Aristocat vodka". Doesn't piss me off, but it does make me think of rich cats, which always brings a smile to one's face.

[neocisco]

A few that I have witnessed.....

Capote = Chipotle

:lol:

[Doomed]

A few that I have witnessed.....
Idiocracy = Idiotcrockzy
Wait... There's something funny about that... Could it be...? Irony?:)

[YoshiFan1]

Glad i found this thread and can share a few stories!!
i work at a gas station here and i always wear shorts to work no matter how cold it is outside, the store has to be 80+ degrees at all times... so one can imagine the #1 question i get "Why are you wearing shorts?" so about a month or so ago when we got about 6 to 8 inches of snow i'm working a nice 10 hour shift and after about the 20th person to ask me about my shorts i get this exchange from a very kind man.


I was wearing shorts up to early January even when it was 20 degrees out. It is also hot in the store I work at (even with the heat off it gets over 70 degrees) and because I am stocking shelves, running to the register, moving merchandise etc, I am more comfortable in shorts.

All the customers would question me as well and think I am crazy, they don't understand how uncomfortable it is if they are in the store for a few minutes rather than hours.

I also wear shorts at home since my house is always warm, what I can't stand is how every store thinks because it's winter they need to keep the heat running on full blast. I go into a mall in winter with a jacket, t-shirt (I never wear long sleeve shirts ever) and jeans and even if I take off the jacket, I'm still hot. It gets to the point where I want to wear shorts all the time but that doesn't work well when you have to go outside or drive in a freezing car.

[GrilledWitOnions]

This seems like a fine place to chime in with something that has always bothered me, since I'm a little neurotic and OCD.

It's the same thing, movie titles, but it's when they put 'The' on the front where there isn't one.

As in... 'Gladiator' becomes 'The Gladiator'.

That's always bugged the hell out of me, yet when I bring it up, I'M the one with the problem. ;)

This has nothing to do with customers but I'm going to piggyback on your post. It bugs me when people alphabetize using "The". "A, An & The" are not used in alphabetizing since they are common adjectives. I learned this in elementary school. Why don't all people over the age of 12 know this?What's incredible are the people that will take a movie like Gladiator, add a "The" to it, and then search for it with the T's...

But, they would have to know their alphabet to find T, which no person seems to. And why can't people find even the newest new releases?

Blockbuster has a really messed up New Release wall, but it actually does work, for what it's trying to achieve. The top 4 rows has the newest of the new titles, big hit stuff where we have 100-200 copies. These are at eye level with Joe Blow idiot customer as he travels the wall trying to find a movie.
Under that are titles that are about 4 weeks or older and are 1-2 spaces used for shelf. Under that are the 4 weeks or older but large chunks (somewhere between 20-40 copies of one title). This really confusing sometimes to find a movie since I know my alphabet, but most customers don't seem to notice. It's 3 alphas and it drives me insane.

Anyway, top tier titles (which are currently movies like The Game Plan, 3:10 To Yuma), sometimes have large cardboard wall-hanger things (can't remember what they're called...) There's a topper and too sides. If you just scan the wall, from anywhere in the store, you can find one of these movies. I hate pointing it out. It's one of those times I just want to say, "why don't you even try the slightest bit before you waste my time?"

Also, we often have copies for sale near the rentals. Every week I get brought a retail copy of a new movie, clearly marked with a "new: $21.99" sticker on it, in shrinkwrap, completely different than a rental. People are oblivious.

[Bune]

eh, rent it to them for $21.99 then. ;)Ha, you think that's bad, I work at a shitty gas station that sells a cheap brand of vodka called "Aristocrat". I can't tell you how many times people have come up to me and said, "...and give me a bottle of the Aristocat vodka". Doesn't piss me off, but it does make me think of rich cats, which always brings a smile to one's face.

http://as7.dsi.go.com/is/image/DisneyShopping/62970?$full$
:)

[Bavgate]

http://as7.dsi.go.com/is/image/DisneyShopping/62970?$full$
:)
:applause:

[mykevermin]

C: (while on phone to gf or wife) I just bought you flowers are you gonna suck my d*** tonight?

Or bf. C'mon now.

A friend of mine, some years back, goes to a grocery store in the early evening, picks up a few items. Nothing unusual.

Cashier: scans 12-pack of Mountain Dew, pack of Marlboro cigarettes, and a box of condoms.
*looks at customer*
"NASCAR race tonight?"

Blu-ray = Blue Disc, Blue Chip, HD-Ray, Blue Thang, Playstation 3 Movie

:rofl:

[YoshiFan1]

Someone just wanted to return a box of dried fruit because according to them it was almost expirered according to them. The expiration date? March 19th 2008. Over a month

Someone else tried to return a Valentine's Day card yesterday. There are no returns on seasonal merchandise after the holiday. The worst part was that the card was already written in! I refused that return

[Justshovejayohbe]

I was a very, very, very, very bad employee back in my service job days.

This lady gave me a coupon for like boscoe or nestle quick or something that was so old and expired that the logo wasn't even remotely similar to the current one -- I just shrugged and threw it in the coupon thing and manually took the price off.

whenever people bought yogurt, id scan 2 or 3 and push the rest down the thing.

when customers were dicks, id dick them right back. this lady is complaining about how i'm packing her crap. not only that but she insisted that i use two paper bags for everything. so i started very loudly dropping her jars and shit into the bag, and crushed her bread.

one time i forgot to put this lady's like roast beef thing in the bag (it some how ended up on the little cubby below the conveyor -- wtf? -- ) so I just gave it to the next customer. she came back looking for it like an hour later, and i felt bad, but its not like it would have been safe to eat after all that time.

one time this lady came in screaming at me that there's a lot of shopping carts in the parking lot near her car which she "needed" to get a job and feed her family. I told her to write her legislature to ask for a light rail system.

when i worked at a campus cafeteria in college, i made sandwiches one day and this guy from princeton was aggressively hitting on every girl in the place and telling them to suck him off and all this stuff. I pointed the knife at him and told him to eat a fucking sandwich or get out. this table of girls applauded.

another time this really uhhhh flamboyant looking guy comes up to order a sandwich and he's like "Can I have some satan on white?" I was like "... satan?" and apparently there's some meat subsitute garbage called "setien" (i think thats how its spelled) and thats what he wanted. he was pronouncing it "satan" though, and it was nuts.

the best ever though is at the supermarket when i was a cart boy and this lady comes up to us and shes like "I think this woman in her car is DEAD!" and me and this other guy both -- simulataneously -- go "COOL!" the look of horror on the woman's face was priceless. but anyways, it was a homeless woman sleeping in her car in a pile of garbage with like some sort of rodent or cat walking around. we woke her up and shes like oh my i must have lost track of time.

[mykevermin]

seitan.

[Justshovejayohbe]

seitan.

what is it? i cant even remember -- is it like a vegan lunch meat?

[CokeCola]

Had a couple of pricks walk by today, commenting "...yeah, this Target is shit..." as they passed me. What the fuck happened to common human decency? Like I'm working my 10 hour shift at my shit job and what I need is to be screwed with by some jackass frat boy and his cunt girlfriend. People like that need to die in a fire.

Earlier in the day, I had this completely helpless guy... He was looking for a Backyardigans Carnival toy, so I took him to that section. We had two different ones, neither of which was the one he was looking for. So he stares at it for a while and asks, "Which ones are the Backyardigans?"

...

I point to the two we had, explaining that the ones with "Backyardigans" written on them were in fact, the Backyardigans items we had, and that we did not have the carnival. He asks me "Which one's the carnival?" After some more explaining, he decides he needs to use our phone to call his wife to tell her that we did not have the item she sent him to get. Fine.

I get a dial tone on the phone, and hand it to him. He doesn't take it, but instead tells me the number. So I guess he wants me to dial. I dialed the number and handed him the phone. When someone picked up, he asks "Dad?"

Background info: This guy is like, 70.

Anyway, he gets his wife on the phone, and then hands me the phone so that I can tell her that we don't have the thing he is looking for for her. For him? Whatever.

"Um... hello? We don't have that... carnival."
Wife: "Okay, just tell him to get a Backyardigans toy that's age appropriate for a 6-month-old."

Why the fuck am I here? So I tell the guy that his wife said to get one of the toys that was for a 6-month-old girl. We went to look at them, and saw that both are for 18 months+. I left him to consider whether or not to get it anyway, and I can only assume that he is still there.

I can't imagine how that helpless bastard even got to the store.


Kicker: I remember this guy. This is the second time I've talked to his wife for him. I think the most amazing thing is that nobody's gotten him a cell phone.

[Kapwanil]

Someone just wanted to return a box of dried fruit because according to them it was almost expirered according to them. The expiration date? March 19th 2008. Over a month

I've had that once before. Someone came in with her husband and explained that the product she bought and cooked wasn't any good. Essentially she cooked it according to the instructions and the middle was completely uncooked, so she threw it all away and wanted a refund. Considering we can't really restock NOTHING AT ALL and offer a refund, I defaulted to my manager.

I'll stop the story at this point because the next 20 minutes were filled with heated arguments, some harsh language, and me playing mediator. At least I can cool down massive conflicts.

Someone else tried to return a Valentine's Day card yesterday. There are no returns on seasonal merchandise after the holiday. The worst part was that the card was already written in! I refused that return

I saw these all the time as well. The best part happens to be when the customers get really confused as to why they can't return something they wrote in.

[davo1224]

Yeah I'll never understand how some people expect to return stuff in they condition they're bringing it. My favorites are the people that try and return stolen goods because they stole the wrong thing. Some lady gave me a big fucking LOL moment from doing that. I don't think she could have "escaped" any quicker after trying the bogus return.

On the flip side, I had this really shady looking guy try and return something without a receipt. I found the receipt pretty easily and his story was 100% confirmed in a bunch of different places in the POS so it made no sense to me why he was acting all sheepish. Maybe he just felt guilty about returning something?

[GrilledWitOnions]

Yeah I'll never understand how some people expect to return stuff in they condition they're bringing it. My favorites are the people that try and return stolen goods because they stole the wrong thing. Some lady gave me a big fucking LOL moment from doing that. I don't think she could have "escaped" any quicker after trying the bogus return.

On the flip side, I had this really shady looking guy try and return something without a receipt. I found the receipt pretty easily and his story was 100% confirmed in a bunch of different places in the POS so it made no sense to me why he was acting all sheepish. Maybe he just felt guilty about returning something?
It's weird but some people don't like to return things. My uncle bought an HD-DVD at WM, and I told him he ought to return it and get it at Amazon since they were doing a BOGO and the movie he bought was included. He refused, saying he doesn't like to return things if there isn't any actual problem with what he bought. I woulda jumped at the chance to get a free movie, but then, I am a CAG.

[YoshiFan1]

A guy comes up to the counter and wants a custom ballon (with writing). We don't do that, so he asks if we have a marker he can use. He picks out a plain balloon and proceeds to write happy birthday. No big deal, until I read the next line, fuck face. I didn't want any customers to see it because you know how people get offended and didn't want anyone to think we wrote it for him. I turned the ballon around while he was shopping so no one could see the writing and couldn't wait for him to leave.

[fattbuddah]

I can't believe how flippin god dam retarded people are. A while back when I worked at WM as the electronics manager, I was holding a 27" tv and one of my people was holding a 20" tv. When all of a sudden up comes Mr. Ima Dumass. He asks the stupidest question of all time. Do you sell tv's? Meanwhile we are standing there looking at each other like is this guy serious. Then the guy looks at us and leaves. If you have to ask that question, then you are already stupid enough and don't need a tv. I have plenty of more stories considering I have worked retail for more than 12 years. GOD I hate retail some times.

[GrilledWitOnions]

GOD I hate retail some times.Just sometimes? ;)

[JJSP]

I participated in a drug bust today, sort of.

A girl came in to ship a small box overnight to Arizona. The box was completely taped shut, except for the opening - she ran out of tape. She was billing it to a UPS account, so we didn't really need any information from her. However, she asked us to finish taping it up - and our store charges a $1 packing fee for anything we tape shut (retarded, but key to the story). Most of the time, I won't charge the fee because admittedly, it's a ripoff, but today we were slow and we needed the money. Anyhoo, I taped up the box, noticing that the end of the box was stuffed with dryer sheets. Suspicious much? Inside, I could clearly see that there was a freezer bag stuffed into the box between the layers of Gentle Breeze fabric softener.

I fully expected the girl to hand me a crumped $1 bill for the packing fee and to bolt out the door.

However, this girl had no cash on her.

Instead, the perp produced her debit card. For a dollar. When she's clearly shipping drugs. Brilliant.

I swiped the card, she signed, and my new friend went along her merry way. Five minutes later, I put in a phone call to the Orange County sheriffs department, and was given permission to open the box. Inside the freezer bag was a small napkin, taped shut with the same packing tape on the outside of the box. In the little bundle o' joy was a small ziploc bag full of approximately 1/3 oz. of crystal meth. Needless to say, she'll be slightly disappointed when UPS doesn't guarantee her package by 10:30 AM tomorrow.

Ladies and gentlemen, please - if you're attempting to ship methamphetamines or any other controlled substances through my store, please remember to fully seal the package - or at the very least, carry some cash.

[edavis0780]

I participated in a drug bust today, sort of.

A girl came in to ship a small box overnight to Arizona. The box was completely taped shut, except for the opening - she ran out of tape. She was billing it to a UPS account, so we didn't really need any information from her. However, she asked us to finish taping it up - and our store charges a $1 packing fee for anything we tape shut (retarded, but key to the story). Most of the time, I won't charge the fee because admittedly, it's a ripoff, but today we were slow and we needed the money. Anyhoo, I taped up the box, noticing that the end of the box was stuffed with dryer sheets. Suspicious much? Inside, I could clearly see that there was a freezer bag stuffed into the box between the layers of Gentle Breeze fabric softener.

I fully expected the girl to hand me a crumped $1 bill for the packing fee and to bolt out the door.

However, this girl had no cash on her.

Instead, the perp produced her debit card. For a dollar. When she's clearly shipping drugs. Brilliant.

I swiped the card, she signed, and my new friend went along her merry way. Five minutes later, I put in a phone call to the Orange County sheriffs department, and was given permission to open the box. Inside the freezer bag was a small napkin, taped shut with the same packing tape on the outside of the box. In the little bundle o' joy was a small ziploc bag full of approximately 1/3 oz. of crystal meth. Needless to say, she'll be slightly disappointed when UPS doesn't guarantee her package by 10:30 AM tomorrow.

Ladies and gentlemen, please - if you're attempting to ship methamphetamines or any other controlled substances through my store, please remember to fully seal the package - or at the very least, carry some cash.

Where do you work at? I'm actually in the OC as well. You don't happen to work at a UPS store, do you?

[JJSP]

Where do you work at? I'm actually in the OC as well. You don't happen to work at a UPS store, do you?
You are correct, sir. I like to refer to myself as "pall bearer" for all of the broken 360's that come in our door.

[Killer Rabbit]

I participated in a drug bust today, sort of.

A girl came in to ship a small box overnight to Arizona. The box was completely taped shut, except for the opening - she ran out of tape. She was billing it to a UPS account, so we didn't really need any information from her. However, she asked us to finish taping it up - and our store charges a $1 packing fee for anything we tape shut (retarded, but key to the story). Most of the time, I won't charge the fee because admittedly, it's a ripoff, but today we were slow and we needed the money. Anyhoo, I taped up the box, noticing that the end of the box was stuffed with dryer sheets. Suspicious much? Inside, I could clearly see that there was a freezer bag stuffed into the box between the layers of Gentle Breeze fabric softener.

I fully expected the girl to hand me a crumped $1 bill for the packing fee and to bolt out the door.

However, this girl had no cash on her.

Instead, the perp produced her debit card. For a dollar. When she's clearly shipping drugs. Brilliant.

I swiped the card, she signed, and my new friend went along her merry way. Five minutes later, I put in a phone call to the Orange County sheriffs department, and was given permission to open the box. Inside the freezer bag was a small napkin, taped shut with the same packing tape on the outside of the box. In the little bundle o' joy was a small ziploc bag full of approximately 1/3 oz. of crystal meth. Needless to say, she'll be slightly disappointed when UPS doesn't guarantee her package by 10:30 AM tomorrow.

Ladies and gentlemen, please - if you're attempting to ship methamphetamines or any other controlled substances through my store, please remember to fully seal the package - or at the very least, carry some cash.

Good for you! :applause:

That's very reminiscent of a Mitch Hedberg joke:

"I shouldn't say this; it might blow my cover...but anyway: I like the FedEx driver, because he's a drug dealer and he don't even know it!"

[sonderiaom]

I was walking by the laptops and this lady was looking at 2 17" ones, one being $899, the other being $1249. They both used the same shell, but had very different stuffs inside.

Her: Are these two different? *pointing to the two*
Me: Yeah, they have different stuff inside, *starts rattling off differences and finish*
Her: But they look exactly the same.
Me: Yeah, but it's the stuff inside that's different, not the shell.
Her: So why do they cost so much different?
Me: Because they have different components inside. *and I walk away, as I was helping another customer and knew that convo would be circular*

Another customer I had that was pretty cool went along these lines. And remember this is an older grandmotherly lady.

Her: Do you have any Wii's?
Me: No, we have none, and have no idea when we're getting any more.
Her: Oh, thanks.
Me: You can check online, they occasionally restock there.
Her: Thanks, but that doesn't help me, my husband decided today, the day before our grandsons birthday to get him a Wii, and they're impossible to find. We have one but we're not going to give him a used one.
Me: Well good luck.

Had another ornery couple the day earlier. I'd just gotten back from lunch, and I could see my manager looking for one of my coworkers so she told me how these people were terrible and swearing up and down that we had a product we'd never had, and they never made. So I go over and try to help.

Me: Howdy, I was told you had a few questions?
Him: Yeah, what's the difference between these 2 tv's?
Me: Well, ones 720p, ones 1080p.
Him: What does that shit mean?
Me: One shows more lines of resolution than the other, but you won't be getting the 1080p for a while unless you're using hd-dvd, blu-ray, xbox360, or a PS3.
Him: What the fuck are those?
Me *trying to keep calm*: 2 are video game systems, the others are successors to dvd's.
Him: We don't have kids, we won't be using that. We were looking for for 2 different 42 inch sony's the other week and we can't find them, where are they?
Me: Well, we had 2 different 42 inch vizios a while back, were you looking at those?
Him: No, we don't look at anything besides sony or samsung, all else is crap.
Me: Could it have been the 2 sony 40 inches down there? Those are the only 2 I remember having lately.
Him: No, it was 42 inches, I know what the hell I'm talking about.
Me: Ok, could you describe the 2 tv's then from what you remember?
Him: Well, they were side by side, they were different prices, one had that 1080p shit that you were talking about and one was in the $1400's.
Me: Alright *I walk down to where we have the 40 inchers and point to the one that is 1080p and is $1449.* These are the ones that match your description, these have to be the ones you're talking about, I've never seen a 42 inch sony here and don't even think they make one.
Him: Hrm, I guess you're right.

They eventually buy the lesser 40 inch sony from me and he shakes my hand at the end.

[neocisco]

After dealing with that crap I hope you're on commission.

[DuelLadyS]

Me: Howdy, I was told you had a few questions?
Him: Yeah, what's the difference between these 2 tv's?
Me: Well, ones 720p, ones 1080p.
Him: What does that shit mean?
Me: One shows more lines of resolution than the other, but you won't be getting the 1080p for a while unless you're using hd-dvd, blu-ray, xbox360, or a PS3.
Him: What the fuck are those?


If it were me, at this point I would have said "Sir, if you swear at me one more time, you're going to have to leave my store."

Jerks.

[GrilledWitOnions]

Customer: I want to buy something expensive but don't know the first thing about it and somehow expect you to be able to teach me everything about this product in a few minutes.

I was in GS the other day chatting with my friend and some girl came in to ask the price of the PS2 OR the PS3. After some condescending remarks from my friend, she said she'd come back later when she knew what she wanted.

Myself, I've always had a hard time talking down to people, but my friend said they don't seem to even notice. He said if he were treated that way he'd be pretty offended, but with some people you gotta just be that way. I guess this is why I (and a few others here) get stuck in the stupid convos we do (ie computer differences, same shell, different innards). Maybe if I just act like people are as stupid as they are, they'll stop bothering me.

[camoor]

If it were me, at this point I would have said "Sir, if you swear at me one more time, you're going to have to leave my store."

Jerks.

I think women are alot more likely to be offended by swearing or some other customer quirk.

Guys don't give a fuck - we just roll with it to get the sale.

[Sinnbox]

I was at a local gamestore, a customer comes in and starts taking game cases off the shelf right infront of the owner, then procedes to the counter to see how much trade in value he can get, the owner plays along and gives him a huge total. The owner then checks the cases for disks. Empty. sorry it looks like you left your disks at home. If you give me the trade ill bring my disks in when i get home.....to make a long story short the kids mom gets mad and he takes the game cases home.

[Sinnbox]

I think women are alot more likely to be offended by swearing or some other customer quirk.

Guys don't give a fuck - we just roll with it to get the sale.
If a customer cusses at me i get upset. there is no reason for a customer to start cussing.

[DuelLadyS]

I think women are alot more likely to be offended by swearing or some other customer quirk.

Guys don't give a fuck - we just roll with it to get the sale.

Eh, could be- I guess I just expect that, if someone expects me to help them with something, the least they can do is speak to me with some civility. Especially since you know if the clerk used that language, they'd throw a screaming tantrum at the manager.

[sonderiaom]

After dealing with that crap I hope you're on commission.

Nope, I'm not on commission, I just get paid hourly, but I like that better as I'm not forced to sell the biggest best things.

If it were me, at this point I would have said "Sir, if you swear at me one more time, you're going to have to leave my store."

Jerks.

I wouldn't have had that power, I'm just a peon at my store. However, since my manager was getting so frazzled with them, I was trying to persevere to show that I could handle customers like that better than she could.


Oh yeah, there was another one where I was checking out an item for return and the lady brought back an xbox360. As I was checking things out, I found out that she forgot the power cable and the A/V cable, when I mentioned this fact she was adamant that it never came with them and that she had to buy them at walmart. We can only return things that are complete and then the customer can go buy things so the following occured.

Me: I'm sorry, I can't allow this return, you're missing the cables.
Her: Alright, well, how about you allow this return, and then I'll go through and buy a new one and take those cables out and give them.
Me: Can't do that, we'd be returning an incomplete item.
Her: Just do it, I'm not going to steal anything!
Me: I'm only here to make sure it's complete, if you want anything else, talk to the supervisor right there *points*.
Her: Fine, this is rediculous.
Supe: Ok, we can return it, we can have someone follow you to the item and take the cables out.

At this point I walk away as there is no more I can, nor want to do. However over the course of the next 10 minutes, I hear over the radio a bunch of people trying to find the 360's, they search the whole store as our comp says we have 24, but can't find them. Finally they realize they're being returned to vendor, and the crabby lady can't get her way; Boo Hoo. I just had to laugh.

[Kapwanil]

I always enjoyed customers who came back and complained that an item didn't come with everything, mostly because when I was working many hours I was there the first time they were around, looking in every single box to make sure it had exactly what they wanted. I was there to check the box myself to make sure it was a complete sale before ringing the customer up as well. Those were an auto-default to the manager, although we usually took them back anyway so long as they had a receipt. Pheh, some people.

I've had customers curse at me over policy before, didn't bother me for the most part because the whole store (customers and employees alike) would usually laugh like mad the second the disgruntled person was out of the store. That's why I always kept it nice and cheery...on one hand you come off like the good guy in the situation to everyone else (usually helps get you some repeat customers as well if you're lucky) and it ~really~ pisses off the angry person somewhat fierce.

There's nothing like a sincere smile and a genuine attitude to help someone with their supposedly "horrible" transaction to really ruin their day. :D

[camoor]

Eh, could be- I guess I just expect that, if someone expects me to help them with something, the least they can do is speak to me with some civility. Especially since you know if the clerk used that language, they'd throw a screaming tantrum at the manager.

I used to work at a pool and for the sake of moms/kids we had to crack down on middle schoolers who loved swearing.

We kicked one kid out for dropping the f-bomb numerous times after multiple time-outs and being warned repeatedly, then his mom comes in and starts launching into fuck you why the fuck did you kick him out etc. It was like - now we know where it comes from.

Had it been a sales job I would have taken the comission, then kicked him out of the store (if he didn't leave). Some ppl may be unmannered slobs, but their money is still green.

[doraemonkerpal]

Props to Sonderiaom for handling the tough customer professionally and politely! I would've had to pass on the customer to somebody else.

I remember a long time ago when I used to work in retail I asked a guy to step outside with me because he was being so hard headed :lol: x 2 In hindsight I really regret it because it was very immature.

[davo1224]

Oh yeah, there was another one where I was checking out an item for return and the lady brought back an xbox360. As I was checking things out, I found out that she forgot the power cable and the A/V cable, when I mentioned this fact she was adamant that it never came with them and that she had to buy them at walmart. We can only return things that are complete and then the customer can go buy things so the following occured.

You'll never believe this. I was with you as people have tried to do that at my store too. I could picture this scenario in my head. Guess what we found at our store though? An XBox 360 with no cables straight from the shipping center. I hope this isn't a new XB360 issue as those units have enough already.

[ironmouse]

bumper cars

[Hush]

I was at a local mom & pop shop in my area that buys and sells used DVDs/CDs/Video games. As I was perusing the game sections I overheard the following conversation between an employee and an overgrown infant looking kid who talked like Ralph Wiggum from the Simpsons:

Kid: Do you buy GBA games?
Employee: Yes.
Kid: How much will you give me for this one? *Shows employee a GBA cartridge*
Employee: A dollar.
Kid: *browses display case where they keep all the cartridge based games for a few minutes and then turns back to counter* How much did you say you'd give me for that game?
Employee: A dollar.
Kid: ...
Employee: ...

[Tecka]

I was at a local mom & pop shop in my area that buys and sells used DVDs/CDs/Video games. As I was perusing the game sections I overheard the following conversation between an employee and an overgrown infant looking kid who talked like Ralph Wiggum from the Simpsons:

Kid: Do you buy GBA games?
Employee: Yes.
Kid: How much will you give me for this one? *Shows employee a GBA cartridge*
Employee: A dollar.
Kid: *browses display case where they keep all the cartridge based games for a few minutes and then turns back to counter* How much did you say you'd give me for that game?
Employee: A dollar.
Kid: ...
Employee: ...

I dont get it

[Hush]

^^^

I guess you had to be there. I just thought it was humorous that the kid had a single GBA to trade in for a whopping dollar and he had to ask twice what the game was worth, as if asking again would make the value magically go up. Its not like it was some grand total of a bunch of games he was trading in, it was one crappy GBA game for one dollar.

I thought of another, better instance:

I was at Kmart (of all places) and I got in line with two items (I don't remember what I was buying but I know it was only a couple of things). So there's this kid in line in front of me and after standing there for a couple of minutes he says to me "excuse me." I look over and basically get forced out of the way as his mother wheels her way in front of me with a shopping cart filled to the BRIM with stuff. Apparently he was holding her place in line and she didn't mind that she was cutting in front of someone who was trying to purchase two items, WTF!!??

[Hush]

And another...

I went to the post office after hours to use the automated kiosk to ship a small package (game sold on half.com). So I'm standing there with my package in hand waiting for the SLOWEST GUY EVER to mail a couple of letters...I'm standing kinda behind the guy but a few feet away and off to the side because I hate it when people breath down my neck when I'm trying to do something like that, not to mention we're in a closed post office and no one else is around. So in walks this lady with a package and stands directly behind the guy and immediately I'm thinking WTF lady you don't see me standing here with a package in my hand what the fuck do you think I'm doing here. So the guy gets done and almost forgets his receipt so the lady gets his attention to tell him and during their exchange I'm walking up to put my package on the thing (because obviously I was next and had been waiting a few minutes) and she's all "oh I'm sorry were you waiting???" NO FUCKING SHIT I'M JUST STANDING IN A CLOSED POST OFFICE NEAR THE FUCKING KIOSK WITH A PACKAGE IN MY HAND IN PLAIN SIGHT I'M SORRY I'M NOT DRY HUMPING THE GUY USING THE MACHINE TO INDICATE THAT I AM NEXT IN LINE!!!!

[Tootythebear]

I work at a grocery store as a part time job. Any normal person knows how the baggers push in carts. My story begins with me going to push in a load of 8 carts, not that many carts, when i start up the curb of the street, some lady runs in front of my carts and stands there and starts to look at the roses next to the door. Now right now I have half a load of carts in the street and half a load of carts in the doorway. This lady stands there until her son, from where he comes I dont know runs in the doorway, and she leaves without saying sorry or anything (whatever). My encounters with this lady get worse.
I go inside and start bagging. My manager comes over to me 10 minuets later and says, "I need you to clean up a spill". Gets me away from the front end so I say what Isle, He says Isle 2. Gives me a broom and dustpan and says to go clean the mess. I get to Isle 2, Its the freaking stupid lady standing over a pile of 2 shattered glass jars of Prego Sauce. She looks at me and says "I'm gonna need this cleaned up fast because its a danger to me and my son." I know she did it but whatever. I have a broom, (because my manager is stupid) and have to sweep some stupid Prego Sauce into a broom pan.
I see the lady dissappear into a different isle and finish cleaning the mess, without getting any on my white shirt of course. I head back to the front end of the store and start bagging. 20 Min. or so later it starts to die down and the lanes are empty. I see a young boy pushing a cart come out of an Isle, followed by a woman pushing a cart and pulling a cart. 3 Carts total. She comes down my lane, I sware this lady is the devil, and asks for a paper bag inside of another paper bag, with both paper bags inside of plastic and drive up to follow this order.
I get a friend of mine to help me bag the order from Fuck and finally finish it 10 min. later. I go outside with a friend and load the groceries into the car, while the lady sits in the front seat. When we are done we expect her to say thanks or something nice. She drives off. I hate grocery store customers.

[davo1224]

One of our constant problems is people not being able to explain their problems at all. It has nothing to do with a language barrier or even not knowing terms. They just can't explain anything. At the end, their solution usually never is cheap because they essentially want something completely different.

[GrilledWitOnions]

(I work in a Verizon store now, btw).
Had a lady come in yesterday with her LG Voyager. She said she was having trouble accessing her AOL email; that other email worked but AOL had trouble. I looked it up online, and the answer I found was exactly what I was expecting: most likely AOL had crappily coded their site and the voyager was having trouble with it, or rather AOL was having trouble with the Voyagers browser. The lady said something to the effect of, "But AOL is like the largest internet provider in the country; how can their be problems?"

I didn't think anyone still used AOL, but I guess it's those users that found it acceptable before that probably still don't realize how terrible it is.

[mykevermin]

I hear over the radio a bunch of people trying to find the 360's, they search the whole store as our comp says we have 24, but can't find them. Finally they realize they're being returned to vendor, and the crabby lady can't get her way; Boo Hoo. I just had to laugh.

24 new 360 consoles being returned to vendor? What's the story behind that?

[Demolition Man]

24 new 360 consoles being returned to vendor? What's the story behind that?

Could be an older model.

[Scorch]

Have a new winner for ya tonight..

"How much space does the 40 gig PS3 have?"
"40 gigs"
"Oh, so does that mean the 80 gig has 80 gigs of space?"

..good freakin lord.

[neocisco]

The backstory is filler, blah, blah, but the customer ends up calling me a jerk and that "this is bullshit". That's one of the magic words. I told him to have a nice day, took the customer behind him to another register and left him there. I walked past the guy after I was done and again he loudly said "You're a jerk!". At that point I knew exactly what would piss him off even more so I just smiled widely, ignored him and walked away.

[sonderiaom]

24 new 360 consoles being returned to vendor? What's the story behind that?

I tried to find that out too, but all I saw within the computer was that we had apparently several of several different types of 360's but each were being returned to the vendor. I'd asked my top manager about it and she had no idea about it. My guess, and my coworkers guess at that, is that Costco as a whole is tired of losing money on the return policy and returning them till Microsoft figures it out, but that's just a guess. We still have them online.

[CokeCola]

A little while ago I had an old lady ask for "not milk."

Me: "Like soy milk, or non-dairy creamer?"
Lady: "No it's... not milk."
Me: "So... what exactly is it?"
Lady: "It's not milk."

I swear I asked her 3 or 4 times for a description of what she wanted, but the only thing she could come up with was "not milk." She told me that she just couldn't have things that were milk. I tried to get her the soy milk again, explaining that it isn't dairy, but she tells me "no... no all those things that have milk in the name are no good."

[Irukandji]

I've worked at a couple different video stores over the years and i've had some ludicrous shit happen.

i've had multiple customers ask me HOW TO REWIND DVD'S! no im not kidding.

i had a guy in my store for almost two hours one time. when i asked him if he needed help finding anything he called me a racist. i was like...whatever dude. when he finally picked something out i brought up his account and he had a one dollar late fee for pootie tang. when i told him about it he called me a racist again and said that i made up the late fee. i told him to gtfo and never come back.

an 80 year old man asked me to pick out some decent gay porn for him. i'm not even getting into the details of this story.

I had a woman cuss me out and throw a check at me. she owed 6 dollars...

I had an angry man threaten to whoop my ass (over the phone) for not voiding his 1.75 late fee. i told him i would be waiting for him at the store. he didnt come in.

One time a drunk lady wouldnt stop touching my hair. Her bald husband didn't look to happy about it.

One time a little kid threw up all over the place and his dad didn't even help him or ask him if he was ok. his dad just started bitching him out. (while i was trying to help the kid) He didnt even offer to clean the shit up or even say anything to me. They quickly left without cleaning up the mess.

I had a kid ask me to borrow a pen. He used the pen to write swear words on a bunch of dvd cases...


I Fucking hate people.

[Rollett]

to sum it in the thousand people coming in saying they are gonna call Trade commsion and such on me and my store because we have Wii box's on display and no Wii's

[mwestep]

I work at Blockbuster.

On sundays we have the massive reprice/transfer/destroy pull. What I do when I reprice movies is take all the dvd's from the shelf and bring them up to the front. So in the middle of taking 60+ dvd's (my whole arm is filled up with dvd's to my neck, and about 6-8 dvd's in my other hand), this little fucking douchebag comes up, asks if we have a movie in stock, and asks me to show it to him, while I am strugging to keep the dvd's in my arms and not drop them all over the floor. Can't they just wait a few seconds after I drop my shit at the front?

A huge pet peeve of mine is people who put change on the counter, even if you have your hand in a cup-like position, something that suggests to people "put change here". And next thing you know, they drop 4 pennies, 5 dimes, 6 nickels, and 3 quarters on the counter, and having to pick each one up, one by one. I am ALWAYS tempted to put their change on the counter when I hand it back to them, but professionalism takes the best of me, and drop it in their hand.

As far as people mispronouncing movie titles, best I've come across is:

V for Vendetta - V for Velveeta

Oh, and a guess a good story to finish off with. It didn't happen to me, but my store manager, I was working with him at the time, and was ringing up people on another register, so I was able to get clips and pieces of what was going on.

So these customers drop off a few games in the drop box. They come in, pick out some movies to rent come to the front. The games were autosold to their account, so we had to check them in before they could rent. My SM looks in the dropbox, with no games to be found.

SM: Your games aren't in the drop box, could you have left them in your car or something?
C: Bullshit, I put them in there before I came in.
SM: Well, I'll look again. *checks the drop box, and also in the game cabinet in case someone missed it while checking things in*. I'm not finding anything
C: I just dropped them in there. Either you or someone who works here must have stole it.

Alright. NEVER suggest to the person that is doing their best to help you, to accuse them of stealing.

SM: *shocked, then takes the basket from the dropbox and shows it to the customer* There is nothing in here sir, and nobody here would attempt to steal something. There are even cameras all around.
C: *is really pissed and just stares at my SM*
SM: Could you have left it in your car or at home? The system literally won't let me rent to you as you have a ~70 balance on your account. Could you check and make sure? If you can't find it, call us back and we will work something out.
C: *throws movies down and storms out*


Customer shows up 10 minutes later, throws the games on the counter, and walks out. Didn't even apologize or say anything. WHAT THE fuck

But probably the best part of my job is the ability to choose who I rent to.

Case in point, this kid cames in every week, the most annoying brat I've seen. He is ~14, if he doesn't get what he wants, he drops to the ground and literally screams and cries, until his mom gives in. There was this game that he was wanting to rent for the xbox, and he would call every hour to see if we had it in, a couple days a week.

We finally get the game back in, and who do I see come in the door?

He asks if we had it, I loudly proclaim that it has been autosold, and we won't be getting it back in. Even though it was just returned a few hours before. It was probably one of the highlights of my employment so far. It's an asshole move to do, but damn, it felt good.

[Sinnbox]

I was at a local gamestore this week, A guy waled up and asked the worker if she had Banjo-Kazooie for playstation 2, she was confused so i said, "Sir that is a Nintendo 64 only game, the only itme i have ever seen it for PS2 was on a table in a Mexican street market" He said, Walmart has it...why don't they have it here, I tried to explain that it is a second party game that's rights were owned by Nintendo untill Microsoft purchased the developer....He then said some more BS about knowing walmart had it for PS2, i finaly said "well looks like they don't have it for PS2 here, you may want to check at another gamestore."