Employees Of All Stores - Post Your Stupid And Funny Customer Stores - Part Cinco

[Demolition Man]

You know the drill.

Part 1 (http://cheapassgamer.com/forums/showthread.php?t=48587)

Part 2 (http://cheapassgamer.com/forums/showthread.php?t=53379)

Part 3 (http://cheapassgamer.com/forums/showthread.php?t=78583&)

Part 4 (http://www.cheapassgamer.com/forums/showthread.php?t=99562)

[Doomed]

For those who *still* don't know:

http://actsofgord.com (http://actsofgord.com/)

Funny stories. As for me, I don't work in retail.;)

[yukine]

For those who *still* don't know:

http://actsofgord.com (http://actsofgord.com/)

Funny stories. As for me, I don't work in retail.;)
I remember someone mentioning it here on CAG, really not that long ago. Nevertheless, I read the whole site in one sitting, hilarious stuff.

[sonderiaom]

I remember someone mentioning it here on CAG, really not that long ago. Nevertheless, I read the whole site in one sitting, hilarious stuff.

I know I've mentioned it somewhere, not sure if it was here or not but I found that a while ago; just too bad they never update it.

There is http://www.customerssuck.com (http://www.customerssuck.com/index.php?categoryid=1)as well; it's not too bad, but not many stories.

[GizmoGC]

Actsofgord.com and Customersuck.com is where I got the inspiration to start this thread 2 years ago.

[Demolition Man]

Actsofgord.com and Customersuck.com is where I got the inspiration to start this thread 2 years ago.

And the trend continues two years later. :D

Glad to see we have made it to thread five. Lets keep it going CAG.

More stories are always welcome here!

[Kayden]

Yar!

[DigitalSpace]

Heh, I just read through Acts of Gord last week... for the third time ever. I go back to that site every six months or so and just read though all the books.

Not a stupid customer story, but a funny thing I saw at Target: a father picks up his kid and says "I'm glad you're being a good kid. Daddy can't carry you when you're crying because he doesn't want to be on Dateline."

[io]

Heh, I just read through Acts of Gord last week... for the third time ever. I go back to that site every six months or so and just read though all the books.

Not a stupid customer story, but a funny thing I saw at Target: a father picks up his kid and says "I'm glad you're being a good kid. Daddy can't carry you when you're crying because he doesn't want to be on Dateline."

You must have missed me carrying my 4 year-old kicking and screaming out of a Portland-area Target a few days ago because we wouldn't buy him a ball and thus he chose to lay in the middle of the floor and not leave with us. He's a beast (way big for his age) and he was beating the crap out of me as I carried him. Fortunately I was not alone - my wife and other 2 kids were following behind. But I made sure not to make any eye contact with anyone else on my way out. He proceeded to throw a fit in the car and wouldn't get in his seat. So I left all of them and walked over to EB Games where I scored a sealed Super Robot Taisen 2 for $19.99 (thus bringing this story full circle back to games ;)).

Really, he is a good kid and VERY rarely does this type of thing. We figured he had too much chocolate in the car on our way there (we didn't realize he was stuffing it down the whole time) and very little other food before that. We took him for a burrito after that and he was much better for the drive home. Blood sugar issues hit kids hard sometimes ;).

So all you retail employees, don't judge parents too harshly on anything you see happen once!

[Dragonsbane]

I would not judge you harshly because you took care of it and left the store. But the parents that let their kids continue to go ape shit I will judge HEAVILY.Im talking about the kids who rip all the cds from the shelves, scream at the top of their lungs and do it for a extended period of time. And either the parent is right there trying to "reason" with the child or they are there and just allowing it to happen. I tell you if I ever see a parent spank a child like that (spank not punch kick ect....) then I would applaud them.

[SaraAB]

Well, every kid cries at some point, and he is only 4, what 4 year old doesn't do that at least once or twice in their lifetimes, we were all kids once too and I am sure we have done it before as well. Its just natural behavior that a kid cries and whines because they want something, especially at that age, there is nothing wrong with it. An unsupervised tyrant kid is a totally different situation than this.

Over a ball, your lucky it wasn't over an xbox or a ps2 or some other game console, you would not believe the amount of kids ages 2-5 I have seen throw tantrums just from shopping because their parents will not buy them the expensive gaming system that they are whining for.

I have a beef with the parents (its the PARENTS, not the kid) who let their kids run around in the retail store alone without any supervision, I have seen many many kids ages 3-5 running around unsupervised opening all the boxes in the toy dept. and in general ransacking the place without any supervision or care at all. This is unpleasent for both customers and employees alike because it makes it hard for a customer to shop with a tyrant kid on the loose and its bad for the employees because its hard to handle a situation like this nowdays since you have to worry about the parent's sue-happy reaction to things like this.

[Ziv_Zulander]

One of the biggest problems I have with parents are the ones who let there kids scream and fight with me when I try to take something from them so I can scan it (I work at a grocery store). Just take your damn kid out of the cart, its not that hard and it makes my job easier not having to work around a screaming kid.

[Dragonsbane]

I would not judge you harshly because you took care of it and left the store. But the parents that let their kids continue to go ape shit I will judge HEAVILY.Im talking about the kids who rip all the cds from the shelves, scream at the top of their lungs and do it for a extended period of time. And either the parent is right there trying to "reason" with the child or they are there and just allowing it to happen. I tell you if I ever see a parent spank a child like that (spank not punch kick ect....) then I would applaud them.
Oh, dont think I blame the children. No all that for that behavior goes to the parents. And I can understand if you child is crying, it is annoying but if you take care of it it is forgiven. These kids (the ones that ignore them) have the parents that when they grow up bad behavior and grades will all blamed on video games because the parents dont take responsibility.........like Jack Thompson (oh wait he just encourages it...I still hate him:bomb: )

[S0DA POPINSKI]

I've gotten some dickhead responces from workers at EB or GS but I just shoot them the "dont-make-me-jump-over-this-counter-and-tackle-you" look and they stop being such dicks. I also work in customer service so I know something custs can be pains, and ludicris. And demanding, bitchy, etc. But at the same time it seems like a lot of video store workings desearve that shit. Gamecrazy employees mostly seem was cooler then EB guys.
Story from a customer:

EB guy: Help you find something?

Me: Nah just looking.

EB guy: for what system?

Me: 360 mostly

EB guy : (smugly goes on a rant) Well I own a PS3 and blah blah ....

Me: Oh word, so what games are you playing on PS3 ?

EB guy: *crickits chirp*

[io]

Over a ball, your lucky it wasn't over an xbox or a ps2 or some other game console, you would not believe the amount of kids ages 2-5 I have seen throw tantrums just from shopping because their parents will not buy them the expensive gaming system that they are whining for.


Ah, but see, thanks to this site my kids are desensitized to games and consoles. They get so many (or I should say, I do) that they aren't that big a deal to them. A squishy giant ball with tentacles all over it (yes, it was one of those), on the other hand, is a unique thing ;). And I do admit, we waited until we paid before we left. But he wasn't really screaming at that point. He had been upset a bit earlier without being too loud about it. It wasn't until it became clear that we were leaving without buying the ball that he really let me have it (just a warning to fathers-to-be, when carrying a 3-4 year old be aware that their feet are around crotch level :lol:).

[yukine]

Ah, but see, thanks to this site my kids are desensitized to games and consoles. They get so many (or I should say, I do) that they aren't that big a deal to them. A squishy giant ball with tentacles all over it (yes, it was one of those), on the other hand, is a unique thing ;). And I do admit, we waited until we paid before we left. But he wasn't really screaming at that point. He had been upset a bit earlier without being too loud about it. It wasn't until it became clear that we were leaving without buying the ball that he really let me have it (just a warning to fathers-to-be, when carrying a 3-4 year old be aware that their feet are around crotch level :lol:).

Bleh, I don't want kids...

[asianxcore]

Random ass customer today.

Me: Would you like a bag for your action figure, or were you ok without a bag?
Her: A bag is fine. Actually, I'm against this whole plastic thing.
Her: To be totally honest, I think you guys (TRU) are the most irresponsible store right now

Me: I'm sorry?
Her: This entire section (R-Zone) is irresponsible for children, you guys should take more responsibility for what you sell to kids. This entire store actually is selling garbage to kids, it's irresponsible.

Me: Well, we don't manufacture the products, we just supply what is made.
Her: Well, you should do a better job in saying no to these manufacturers. Terrible company and store decision.

She was starting to agitate me, since I never said anything originally to spark this awesome conversation. One of my co-workers/friends was talking to me at the time, so I walked away while she was talking, since I didn't feel like arguing at work.

I could then hear her ask my friend why I seemed so "angry", because everyone had a right to their own opinion. Her son (who had to be at least 6-7), then chimed in that he didn't like fighting games (not sure where that came from, since it was never mentioned) and that they were stupid. She also mentioned she used to work for a TV station that ran "GI Joe" and how she thought that show was terrible for kids.

I'm happy I'm finally quitting in a couple weeks. Retail just blows my mind sometimes.

[Kayden]

If I would have tried that growing up... oh wait, I did, once. My grandmother picked me up by the collar of my shirt, set me on my feet, booted my ass out from under me and then told me to get up again myself. I stopped crying real fast and learned to never do stupid shit like that ever again.

So now, if I had a kid (which I wont, ever) I'd just grab a pop and sit there watching him scream and tire himself out. Then, after he screamed himself hoarse, I'd ask if he was ready to continue acting like a rational human being, if not, I'd be more than happy to drag his screaming ass home and then put my foot to it.

Ah, but see, thanks to this site my kids are desensitized to games and consoles. They get so many (or I should say, I do) that they aren't that big a deal to them. A squishy giant ball with tentacles all over it (yes, it was one of those), on the other hand, is a unique thing ;). And I do admit, we waited until we paid before we left. But he wasn't really screaming at that point. He had been upset a bit earlier without being too loud about it. It wasn't until it became clear that we were leaving without buying the ball that he really let me have it (just a warning to fathers-to-be, when carrying a 3-4 year old be aware that their feet are around crotch level :lol:).

[xeno]

i work at bestbuy and here are some stories...
customer : do ps2 games on 360
me: *pretends to ignore customer *
customer : hello? there do ps2 games work for the 360
me: i heard ya the first time
customer : well
me: yea they do all you need to do is hack into the system
customer : *buys a 360*
me : lol
(unfortunalty this really happend.....)

_---------------------------------------------_

customer : will a guitar hero guitar work on gamecube...
me: No
customer : xbox
Me: no
customer : then what do they work on
me; something called a ps2 ever head of it? its a 6 year old system that dreamcast to die ....
customer : no...
me: .........
*customer walks away*
-------------------------------_
customer ; got any wii's
me: no
customer ; somone told me that you got some in
me: who?
customer : chris
Me: no body by the name of chris works in this department
customer : let me talk to your manager:
me: ok *gets manager*
me: *comes back with manager*
customer : somone named chris told me you have wiis in stock
manager; only chris that works here has been sick for 3 days;
customer : says FUCK YOU for no reason
manger: sry i dont go that way

_------------------------------_

[io]

So now, if I had a kid (which I wont, ever) I'd just grab a pop and sit there watching him scream and tire himself out. Then, after he screamed himself hoarse, I'd ask if he was ready to continue acting like a rational human being, if not, I'd be more than happy to drag his screaming ass home and then put my foot to it.

And you'd be ridiculed on this thread for being one of those parents who lets their kid scream and not do anything about it ;).

As for the second part, kids are not "rational human beings". (In fact, I don't think anyone under the age of 25 or so can be considered as such :lol:) Anyway, you can't treat them (especially little kids) like that. If you have kids (which you won't) you'll learn that fast. There's misbehavior, sure, but it needs to be handled differently at different ages.

Besides, I wouldn't trade my kids for anything - without them I wouldn't be back into gaming like I am ;).

[yukine]

And you'd be ridiculed on this thread for being one of those parents who lets their kid scream and not do anything about it ;).

As for the second part, kids are not "rational human beings". (In fact, I don't think anyone under the age of 25 or so can be considered as such :lol:) Anyway, you can't treat them (especially little kids) like that. If you have kids (which you won't) you'll learn that fast. There's misbehavior, sure, but it needs to be handled differently at different ages.

Besides, I wouldn't trade my kids for anything - without them I wouldn't be back into gaming like I am ;).
Yeah, ignoring kids would just make them act up more, and make everyone else miserable.

You're a responsible parent, io. But it requires too much work, as I'd personally opt for the dropkick method of parenting. That'd stop them from acting up, I assure you.

[Scorch]

i work at bestbuy and here are some stories...
customer : do ps2 games on 360
me: *pretends to ignore customer *
customer : hello? there do ps2 games work for the 360
me: i heard ya the first time
customer : well
me: yea they do all you need to do is hack into the system
customer : *buys a 360*
me : lol
(unfortunalty this really happend.....)

_---------------------------------------------_

customer : will a guitar hero guitar work on gamecube...
me: No
customer : xbox
Me: no
customer : then what do they work on
me; something called a ps2 ever head of it? its a 6 year old system that dreamcast to die ....
customer : no...
me: .........
*customer walks away*
-------------------------------_
customer ; got any wii's
me: no
customer ; somone told me that you got some in
me: who?
customer : chris
Me: no body by the name of chris works in this department
customer : let me talk to your manager:
me: ok *gets manager*
me: *comes back with manager*
customer : somone named chris told me you have wiis in stock
manager; only chris that works here has been sick for 3 days;
customer : says FUCK YOU for no reason
manger: sry i dont go that way

_------------------------------_

you're why I hate to go to Best Buy

[neocisco]

you're why I hate to go to Best Buy
He must have gotten this topic confused with the "I'm a douche and here's why" topic.

[asianxcore]

you're why I hate to go to Best Buy

Agreed. A simple "No, PS2 games will not work on the 360" would've worked. The same with the Guitar Hero question.

No offense Xeno, but you are one the reasons why customers treat people in retail (like myself) like shit. They either think we are stupid as hell, or elitist jerks.

[davidjinfla]

Yeah, ignoring kids would just make them act up more, and make everyone else miserable.

You're a responsible parent, io. But it requires too much work, as I'd personally opt for the dropkick method of parenting. That'd stop them from acting up, I assure you.

I used to do the retail thing and when we got the screaming kids or tantrem's going I would flashback to that Family Guy episode where Brian is in a restaurant and the kid is screaming or what ever and the parents aren't doing anything. Brian Flips out and starts mimicing the kid going you like that huh how does that feel. Freakin sweet.

[Kayden]

Being a cunt customer is no better. :shame:

Agreed. A simple "No, PS2 games will not work on the 360" would've worked. The same with the Guitar Hero question.

No offense Xeno, but you are one the reasons why customers treat people in retail (like myself) like shit. They either think we are stupid as hell, or elitist jerks.

[asianxcore]

Being a cunt customer is no better. :shame:

Well obviously, but that's not the point.

The point is that customer's question did not warrant that type of response. Not everyone plays video games, not everyone is informed about them.

A lot of parents buy them for their kids, not really knowing what they are getting. That's why video game retail associates, are there to help out. In no way was that question personal in any way. Sure, it was a "dumb" question, but Xeno's reaction to that question put him in the "elitist" sounding catagory.

Also if a customer is asking if a PS2 game works for a GC, why would you even mention a Dreamcast in that conversation? Way to flaunt your video game knowledge to customers who don't really know what they are looking for.

[paradoxikus]

Well obviously, but that's not the point.

The point is that customer's question did not warrant that type of response. Not everyone plays video games, not everyone is informed about them.

A lot of parents buy them for their kids, not really knowing what they are getting. That's why video game retail associates, are there to help out. In no way was that question personal in any way. Sure, it was a "dumb" question, but Xeno's reaction to that question put him in the "elitist" sounding catagory.

Also if a customer is asking if a PS2 game works for a GC, why would you even mention a Dreamcast in that conversation? Way to flaunt your video game knowledge to customers who don't really know what they are looking for.

Forgive me for being too lazy-ass to search for it...but is there a "Customers Of All Stores - Post Your Stupid And Funny Employee Stories" thread?

I just love it when employees try to flaunt their "knowledge" around me. I'll probably post some...once I'm through playing the version of "Halo 3" they package with all copies of "Crackdown" ONLY at Bestbuy.

[yukine]

Forgive me for being too lazy-ass to search for it...but is there a "Customers Of All Stores - Post Your Stupid And Funny Employee Stories" thread?

I just love it when employees try to flaunt their "knowledge" around me. I'll probably post some...once I'm through playing the version of "Halo 3" they package with all copies of "Crackdown" ONLY at Bestbuy.

I don't think so, but somone should make it. Some employees can be just as bad, if not worse than "stupid customers."

[doraemonkerpal]

Forgive me for being too lazy-ass to search for it...but is there a "Customers Of All Stores - Post Your Stupid And Funny Employee Stories" thread?

I just love it when employees try to flaunt their "knowledge" around me. I'll probably post some...once I'm through playing the version of "Halo 3" they package with all copies of "Crackdown" ONLY at Bestbuy.

http://www.cheapassgamer.com/forums/showthread.php?t=53624

:D

[radjago]

I was in a local used game shop today and I saw a woman with her two boys. I'd say they were 4, or 5, maybe 6, under 3' anyway. They ask where the Xbox games were and look over the section. The kids immediately pick up True Crime: Streets of LA and the Rainbow Six 3 Companion Disc and demand that they get them. After a few minutes of their mother asking them if they even know how to play those games and suggesting more appropriate kid-friendly games in their place like Blinx or Shrek, she caves and buys them for them anyway, saying something about how "they play them with their dad anyway, so I get overruled."

[sonderiaom]

Jesus I hate my roommate, he was drinking all throughout the night and yelling at his buddies so I got no sleep, however I am going to play this for him in a second to accent his Hangover (http://aaaaaaa.ytmnd.com/).

In any case, it means that everyone will get a stupid customer story. It's long, but stick through it.

It was around 7:30 at night, and I'm manning the front door clicking people every once in a while as they come in. Anyway, this lady tries to leave with a $350 trundlebed. When I asked for her receipt, she had said that it was at the front end with the registers. When I asked her to clarify, thinking that it was maybe her husband paying for it and she couldn't fit it through the registers, she said that the front-end had the receipt. I immediately called for a supervisor to see what was up and when the supe' came and went to find out what was going on, the lady said something that sent a redflag up for me; she commented that why don't we just let her go, it's not like she was stealing or anything. Since I'd hadn't said anything about stealing, she became way too suspicious in my mind.

I kept the bed up at the front door, but when I had to go to my last break, I passed it off to one of my coworkers and told them to hold on to the cart so the bed doesn't go anywhere. After I'd taken my break, so about 15 minutes later, I go back to the door to see that the bed was still there but the girl was gone. I was then told that she was taken up front to figure out what was going on. Apparently while I was gone, she had told my coworker that she had left her card, and a check with a person dismantling the bed and figured he'd take care of it; without getting a receipt, which was 2 hours previous to her trying to leave.

More time goes by and I see her at the Membership counter signing up for an American Express card, and then she hands me a newly printed receipt and I let her on her way. I ask the Supervisor that assisted me earlier what had happened and I was told the whole story.

Around 5 she came in and said that she wanted the floor model of the Trundlebed. Because it was put together on the floor, to sell it to her, it would have to be taken apart. So she had let one of my coworkers dismantle it and then left to come back at 7:30. This is where she tried to just walk out the door without paying for the bed. She as well didn't have enough money on her for the bed which is why she was getting the American Express card.

So, in other words, she got caught trying to steal a bed, but instead of us persecuting her, we forced her to buy the bed, and in the process she'd gotten an upgrade as well.

[TheBlueWizard]

I don't work in retail, but I do sometimes take those idiot customer phone calls. This is a somewhat technical rant, but I find it amusing. I've taken this same call about 4-5 times over the last 10 years.

I work as an engineer for a bearing company. Most of the time, I support a geographic area, so some idiot will call the switchboard, ask for a engineer, get asked where they are and then get routed to me (or whoever is appropriate).

Random idiot: Hi, I'm looking for some bearings for my perpetual motion machine.

Me: :roll:

Random idiot: I've got everything figured out, but I just need some bearings to make the machine operate smoothly.

Me: Have you ever heard of the 2nd law of Thermodynamics?

Random idiot: Yeah, I think I've got that beat.

Me: You understand that entropy is always greater than 0 and you won't be able to run a bearing (or any system) frictionless? You will always have some energy loss and will need to supply more power to operate the machine.

(for anyone out there still reading who knows what I am talking about, I realize a magnetic bearing running a vacuum might theoretically be frictionless, but you don't come to any of the places I have worked for something like that).

Random idiot: Well, if you don't want to help out, I can always go somewhere else.

Me: ....

Random idiot: *click*


Bottom line, getting out of retail doesn't get you away from the idiots. It just a different kind of idiot.

TBW

[Kayden]

Intelligent idiots are the worst.

[Elriciii]

this happened to me about 10 years ago . i was working at a independent video store that had a copy machine, we charged 10 cents a copy. a older gentleman comes in and asks "how much are copys?" so i tell him 10 cents then he mumbles "the other store charges 5 cents a copy but i don't want to drive all the way there so i don't have a choice". hearing this i figure this guy had alot to copy. then hands me two sheets of paper and says "one copy each please." then he argues with me about the other sheet because it was only half a page full of words, so i should only charge him 5 cents. my mouth just dropped as he handed me the 15 cents and calmly walks out the door.

[RoadDogg]

You should have ripped off the half that didn't have words on it.

[sonderiaom]

Though I was kinda out of it yesterday, this one knocked me for a loop for how stupid it was.

There was a lot of people in there but they only came in clusters. While I was checking people out, there was a big group, and then a little lull. I saw a guy coming out with some laminate flooring, and because I had to count how many he had anyway, I just did it in my head before he got to me. He had 5 stacks of 4 packages so I mentioned that he had 20 before he'd given me the slip and he exclaimed, surprised, "wow, a mathemetician".

Just makes me think of how popular that TV show is going to become with adults versus the 5th graders to see who would pass basic trivia.

[sonderiaom]

This isn't a stupid customer, but I need to vent to emphasize on how stupid some of the people I work with are.

I have to check the steel in my wherehouse every once in a while and if there is a problem I'm supposed to use a form to say what's wrong. Within the form there is a section to check if a pallet needs twine or not. I've also been told to elaborate on any problems with a little note next to the entry. So, I've found several very dangerous things that had no twine on them at all, things that would split a man in two should they fall from where they were.

Anyway, now I have this sheet of paper with several notations that the pallets needed twine, and I wrote next to them "not twined to boards". I showed it to the manager like I need to do and he remarks to me that "Twined" is not a word. Being that I knew better, and that it was, I said that it, indeed, was a word. He then said again that it wasn't a word and asked if I'd gone to school.

So tomorrow, I'm throwing This (http://www.m-w.com/cgi-bin/dictionary?sourceid=Mozilla-search&va=twined) in his box underlining the appropriate parts.

[SeemslikeTrav]

Stupid Best Buy customer of the day: Me.

Looking for a dvd and must have skimmed the row 4 times. Call clerk over to ask if they have it somewhere else, and he pulls it from the rack right in front of my face where I was looking.

[thetoxicone]

Stupid Best Buy customer of the day: Me.

Looking for a dvd and must have skimmed the row 4 times. Call clerk over to ask if they have it somewhere else, and he pulls it from the rack right in front of my face where I was looking.

I've done that so many times its not funny and have also while working in retail seen it happen hundreds of times

[neocisco]

Stupid Best Buy customer of the day: Me.

Looking for a dvd and must have skimmed the row 4 times. Call clerk over to ask if they have it somewhere else, and he pulls it from the rack right in front of my face where I was looking.

You must come in my store once a day.:lol:

[dracco37]

I have had some interesting questions from customers while working at Best Buy. My two favorite:

Where is the electronics department?

And

Are these all the books you guys have? Why don't you guys carry more books!!

[YoshiFan1]

We have some items up at the register in a basket with the price on a piece or paper taped to the basket. Twice over the weekend we were asked how much the items were. You can't miss seeing the price sign.

[GrilledWitOnions]

Alright so I've got some stories. I have worked retail nearly 4 years (ARG WHY), most of it at Blockbuster Video. A few I've been remembering...

One time I was what was once called an Entertainment Specialist, someone that basically just walks around asking how people are doing. Most of the time people were very rude for some reason.

One time I asked a gentleman (and I use the term lightly) how he was doing, and he IMMEDIATLY tells me that he was ripped off with our Rewards package (basically an upgraded membership package). So I ask what was wrong with it, and he just says something about how it is not good and he was ripped off. I said, "Well, we could go up and get the manager, I'm sure we could get a refund or-"
"NO I ALREADY TRIED THAT."
So now he was just not even listening to me, if he was at all before, and being very confrontational and mean. I started to get REALLY mad; I was about ready to fight him right then and there, and I usually don't get that mad. I don't remember much else, I think I walked away to keep from getting in some weird fight with him. As he was leaving he remarked that our store was the worst Blockbuster he had ever been too, to which I simply responded, "Have a GREAT night!"

One more:
I had a woman a few weeks back start to get really annoying. We have a sale on used DVD's, 4 for $20 on pre-viewed DVD's $9.99 and under. We have signs all over the store which all say these words; it is explained in it's entirety. For some reason people don't get it, and when I explain it to them, they argue.
So this woman brings up 4 PVD's, a couple of which are more than $10. So I explain that if she is trying to get the 4 for $20, she needs to get $10 DVD's. She then says these were placed under a sign for the 4 for $20 (they weren't under it, they were near it). I explained that I could place the signs anywhere I want, it doesn't change how the sale works; everything is explained on the sign. so NOW she says she found Dreamer in the area with other $9.99 movies, and shows it to me and says, "I'm getting that in the deal, I've worked in retail and you have to sell that to me for the price", to which I responded, "If it had a $9.99 sticker, I would, but it doesn't, each of these say $12.99". She seriously argued about this cut-and-dry situation for maybe 10 minutes with me. If she had not been such a bitch, I MIGHT have tried to work something out (although there isn't much I can do since it's all an automated coupon anyway). But it really got to me when she said she had worked retail; it seems like if she had, she would have known better how to handle the situation and wouldn't have been a total jackass. I know WHENEVER I go to a retail store I am polite and nice. I hardly ever have a rude employee, and most of the time things go great. Sorta makes yah wonder if there's a connection... ;)

Dang, okay I'll not post fer a while. Long rant!

[Dragonsbane]

Alright so I've got some stories. I have worked retail nearly 4 years (ARG WHY), most of it at Blockbuster Video. A few I've been remembering...

One time I was what was once called an Entertainment Specialist, someone that basically just walks around asking how people are doing. Most of the time people were very rude for some reason.

One time I asked a gentleman (and I use the term lightly) how he was doing, and he IMMEDIATLY tells me that he was ripped off with our Rewards package (basically an upgraded membership package). So I ask what was wrong with it, and he just says something about how it is not good and he was ripped off. I said, "Well, we could go up and get the manager, I'm sure we could get a refund or-"
"NO I ALREADY TRIED THAT."
So now he was just not even listening to me, if he was at all before, and being very confrontational and mean. I started to get REALLY mad; I was about ready to fight him right then and there, and I usually don't get that mad. I don't remember much else, I think I walked away to keep from getting in some weird fight with him. As he was leaving he remarked that our store was the worst Blockbuster he had ever been too, to which I simply responded, "Have a GREAT night!"

One more:
I had a woman a few weeks back start to get really annoying. We have a sale on used DVD's, 4 for $20 on pre-viewed DVD's $9.99 and under. We have signs all over the store which all say these words; it is explained in it's entirety. For some reason people don't get it, and when I explain it to them, they argue.
So this woman brings up 4 PVD's, a couple of which are more than $10. So I explain that if she is trying to get the 4 for $20, she needs to get $10 DVD's. She then says these were placed under a sign for the 4 for $20 (they weren't under it, they were near it). I explained that I could place the signs anywhere I want, it doesn't change how the sale works; everything is explained on the sign. so NOW she says she found Dreamer in the area with other $9.99 movies, and shows it to me and says, "I'm getting that in the deal, I've worked in retail and you have to sell that to me for the price", to which I responded, "If it had a $9.99 sticker, I would, but it doesn't, each of these say $12.99". She seriously argued about this cut-and-dry situation for maybe 10 minutes with me. If she had not been such a bitch, I MIGHT have tried to work something out (although there isn't much I can do since it's all an automated coupon anyway). But it really got to me when she said she had worked retail; it seems like if she had, she would have known better how to handle the situation and wouldn't have been a total jackass. I know WHENEVER I go to a retail store I am polite and nice. I hardly ever have a rude employee, and most of the time things go great. Sorta makes yah wonder if there's a connection... ;)

Dang, okay I'll not post fer a while. Long rant!

You have been in retail for 4 years and you still get this worked up I have been in 4 my self (best buy, Lowes....ect) I never got that worked up starting and I am not now. You are a little more tightly wound than me, now no insult intended but if you get that emotional for the dumb asses that give their patronage to the retail world than you are eventually going to A. Kill some one B. Kill yourself C. Go on a rampage in the store knocking over shelves and the like (I like this one the best)

[sonderiaom]

It's always the person who says they worked in retail and trying to get a "deal" that are lying their asses off. Anyone who does/did work in retail knows what a pain in the ass it is and will subsequently be nice to whomever is currently at the store they are at.


One more:
I had a woman a few weeks back start to get really annoying. We have a sale on used DVD's, 4 for $20 on pre-viewed DVD's $9.99 and under. We have signs all over the store which all say these words; it is explained in it's entirety. For some reason people don't get it, and when I explain it to them, they argue.
So this woman brings up 4 PVD's, a couple of which are more than $10. So I explain that if she is trying to get the 4 for $20, she needs to get $10 DVD's. She then says these were placed under a sign for the 4 for $20 (they weren't under it, they were near it). I explained that I could place the signs anywhere I want, it doesn't change how the sale works; everything is explained on the sign. so NOW she says she found Dreamer in the area with other $9.99 movies, and shows it to me and says, "I'm getting that in the deal, I've worked in retail and you have to sell that to me for the price", to which I responded, "If it had a $9.99 sticker, I would, but it doesn't, each of these say $12.99". She seriously argued about this cut-and-dry situation for maybe 10 minutes with me. If she had not been such a bitch, I MIGHT have tried to work something out (although there isn't much I can do since it's all an automated coupon anyway). But it really got to me when she said she had worked retail; it seems like if she had, she would have known better how to handle the situation and wouldn't have been a total jackass. I know WHENEVER I go to a retail store I am polite and nice. I hardly ever have a rude employee, and most of the time things go great. Sorta makes yah wonder if there's a connection... ;)

Dang, okay I'll not post fer a while. Long rant!

[Duo_Maxwell]

It's always the person who says they worked in retail and trying to get a "deal" that are lying their asses off. Anyone who does/did work in retail knows what a pain in the ass it is and will subsequently be nice to whomever is currently at the store they are at.

I love the people that come up to the counter claiming they pulled a brand new release like Borat out of the $3.99 sale bin. You should see the look on their faces when i walk them over there and show thme the sign that lists all the titles and says available for these titles only. I'm very tolerant and customers can ask me anything and I'll answer them honestly without even trying to tow the company line, but if they treat me personally like I'm an absolute retard, then they are going to get the same treatment.

[Fanboy]

Stupid Best Buy customer of the day: Me.

Looking for a dvd and must have skimmed the row 4 times. Call clerk over to ask if they have it somewhere else, and he pulls it from the rack right in front of my face where I was looking.
Yeah, but did you smile sheepishly and say "thank you" after assistance, or did you start off with a expletive-filled rant about how they never have this fucking movie and every other fucking store has it for 17 cents cheaper and then just snatch the game from the clerks hand while storming off in a huff all while simultaneously misparenting your child?

One of these is a stupid customer, and one of these is a temporary brain fart.

[GrilledWitOnions]

You have been in retail for 4 years and you still get this worked up I have been in 4 my self (best buy, Lowes....ect) I never got that worked up starting and I am not now. You are a little more tightly wound than me, now no insult intended but if you get that emotional for the dumb asses that give their patronage to the retail world than you are eventually going to A. Kill some one B. Kill yourself C. Go on a rampage in the store knocking over shelves and the like (I like this one the best)If you're referring to the rewards guy, that incident was about 2 years ago. I have matured a lot since then (although the lady a few weeks back made me mad too).


Stupid Best Buy customer of the day: Me.

Looking for a dvd and must have skimmed the row 4 times. Call clerk over to ask if they have it somewhere else, and he pulls it from the rack right in front of my face where I was looking. I usually have people walk in the door and ask if we have some movie before even bothering to look. The fact that you skimmed for it about 4 times makes it totally accepatable if you ask me.

[badgersprite]

Wow. You poor people!

*hugs you all*

I've been addicted to all these threads (as well as other sites regarding crappy customers and stuff) for the past several days. It has provided much entertainment, several disbelieving shakes of the head and provoked much contemplation on my part about myself, my friends, employees I encounter and the human race in general.

I don't know where these sucky customers get the idea that they have any right to behave in such inappropriate ways when they get all up themselves and mad and throw fits over nothing, or try to get something for free. I mean, the ones who just ask stupid questions are often times kind of cute, you know, and it's a laugh. But, then there are those other ones.

I mean, everyone who I know or have encountered who works in retail is utterly awesome and has treated me really nicely. And I treat them the same. It blows my mind when other people are incapable of exhibiting good behaviour. Especially around kids, when they're fully grown.

Anyhow, enough from me for now. Keep the stories coming! These threads are awesome to read!:applause:

[/rant]

EDIT: Oh, by the way, once when I was in an Apple store, this guy (who obviously worked there and was stopping in to greet his friends with a gag) came in and got a handful of MnM's from the machine they had there, you know, the type with a glass bubble that normally sells bubblegum? Yeah. I have no idea why they had one either. :lol: Anyway, he got some, and he went up to his friends and, jokingly, said, "Hey. I got 11 candies from the machine you have here. Last time I came in, I only got ten. What are you trying to do to me? You're ripping me off!" and he asked for his ten cents back.

It was funny to watch. They must have had someone come in and act like that before though.

[SeemslikeTrav]

Yeah, but did you smile sheepishly and say "thank you" after assistance, or did you start off with a expletive-filled rant about how they never have this fucking movie and every other fucking store has it for 17 cents cheaper and then just snatch the game from the clerks hand while storming off in a huff all while simultaneously misparenting your child?

One of these is a stupid customer, and one of these is a temporary brain fart.


I apologized about 5 times for bothering him. :(

[yukine]

Where I work, there is an automated response that says "Please press 1 for English" so the call can be properly directed to the appropriate person. This is quite common, I'm sure just about all of you have come across this.

Anyway, this older woman called in and the first thing she does is shout "THIS IS AMERICA! I LIVE IN AMERICA! I SHOULDN'T HAVE TO PRESS A NUMBER FOR ENGLISH." Followed by slamming the phone down. :roll:

I hate the elderly.

[GrilledWitOnions]

Where I work, there is an automated response that says "Please press 1 for English" so the call can be properly directed to the appropriate person. This is quite common, I'm sure just about all of you have come across this.

Anyway, this older woman called in and the first thing she does is shout "THIS IS AMERICA! I LIVE IN AMERICA! I SHOULDN'T HAVE TO PRESS A NUMBER FOR ENGLISH." Followed by slamming the phone down. :roll:

I hate the elderly.Oh man, brought back a rush or memories of people doing stuff like that.

One guy was going to rent a movie called "A Day Without A Mexican". He asks me, "Is this in Mexican? Cause I only speak American." Geez.

Tonight I had a pretty great night at work though; I even had a lady trying to return movies to their proper areas. I told her I could do it for her since I was already running movies, but told her I was really appreciative of the effort. It's not so bad when movies are brought to the counter, but most times they will get left half-way around the store and it's a nuisance. Heck, anyone that's worked retail knows how annoying it is when people pick things up and leave them wherever! One of my biggest pet-peeves.

[badgersprite]

Okay, I've got a story for you guys. I can't remember exactly how this went, because it was sometime last year, but this is essentially what happened.

I was in EB games, browsing because I'd recently bought my 360 and basically only had Oblivion for it, and I was checking out the cases for SmackDown vs. RAW 2007, which wasn't out yet, just checking out the details and seeing if it was worth buying. I'd gotten 2006 and it hadn't worked, but I think that was because my PS2 was broken and I hadn't figured it out yet. But I digress.

Anyhow, I'd only just picked up the case and started to read the back, when this boy of about thirteen or fourteen, short and pudgy and not yet going through puberty, it seemed, appears next to me and barks, "It's not out yet, you know."

I just stared at him for a second, because, as a matter of fact, I did know, and I was a bit taken aback, but I thanked him, smiled and put the case down and went to look at the 360 games. I generally browse everything in the store, so I was probably there for a while longer before I approached the counter.

Who should I find myself behind, but the aspiring gamestore worker.

Again, I don't remember precisely what he started arguing with the clerk about, but I remember something about memory cards. I think he wanted to buy used memory cards, or these display memory cards for something that wouldn't work on his system. Maybe they were PS3 ones that wouldn't work on old consoles, but I don't think that's right. Something pretty similar, though. And he wanted them cheaper than they were sold for too, or for free with some other game...a price around $100 (AU) came up at some point though. But anyway, I found it kind of neat and ironic that this kid who had pretty much gone around telling all these other customers stuff about video games and consoles for the past half an hour (I could hear him doing so) wound up not knowing anything about these memory cards and games he wanted.

Mmm. As I said, I can't really recall exactly what happened, but I also think he tried using the EB discount card on these new things he wanted, when the card is only for new games, which of course meant he didn't have enough money and had to go ask his mother for cash. I remember he came back in with his parents a few minutes later, whined to them for more money, then asked the clerks if they were hiring and told them he wanted to work there.

:lol: It isn't much, I'm sorry, but I just wanted to keep the thread moving, and it's the only incident that stands out to me at the moment.

[Azumangaman]

haha, I liked it Badgersprite :D

[badgersprite]

Cheers.

I've had stupid customer moments myself, including in EB, where I've grabbed a game off of a 'Coming Soon' shelf, walked up to the counter, and gotten out my wallet and prepared to buy it, and been told that it wasn't out yet. I laughed and apologised and bought a different game. :). Blind/stupid days are pretty embarrassing.

[jah_warrior28]

I love these threads, they let me share the jackassery of many of the people I meet at work.

I work in the pharmacy at a walgreens. We always get people who come through the drive thru who want over the counter medication or just random things from the store. Its always fun to get their reactions when you tell them they have to come in, people get so pissed.

Today one of these people wants to buy Sudafed. I tell him he needs to come in, he comes up with some excuse and i tell him to hold on. I make him wait while I grab the box. I tell him that its I can't sell it to him through the drive thru because its illegal (due to the pseudoephedrine) and he has to show ID and sign for it. He gets super pissed and starts screaming about its not illegal to sell it to him its just store policy and I was bullsh*ting him. I tell him that regardless if its illegal or store policy he has to come in if he wants it. The screams some more and I reiterate that if he wants it he has to come in and walk about. Then he comes in and is wanting to complain to corporate that we are "making laws" and how since we have a drive thru we should expect people to use it and its so inconvenient to come inside to buy medication. The guy wants my full name, which I have no problem giving him my first name, but not my last name b/c I don't want this psycho to have my information.
I can't wait to see what ends up happening with this b/c he's so convinced I'm gonna get fired. I just can't wait until the next time he comes in.

Hopefully someone can make enough sense out of my story to get a kick out of it.

[GrilledWitOnions]

Cheers.

I've had stupid customer moments myself, including in EB, where I've grabbed a game off of a 'Coming Soon' shelf, walked up to the counter, and gotten out my wallet and prepared to buy it, and been told that it wasn't out yet. I laughed and apologised and bought a different game. :). Blind/stupid days are pretty embarrassing.Oh man... when I worked at GS that was one of the worst things. Sorry to say it dude, but it's a major faux pas ;) But everyone has one of those things happen at some point. Oh another one: DON'T ask if the store has such-and-such game; the employees use most of their time working organizing, straightening, and placing games on the shelves. Just look for it first, at least. :D

Alright I have a short story from tonight. Had a customer come in to rent some movies and a 360 game. To rent a 360 game, because they are so expensive, we must secure the account with a credit card (so if it's stolen or the person decides to keep it, we aren't out $60). When I told the customer this, he told me he didn't want to do it on the account he had given me to pull up; he wanted his own account. This was fine by me, although sort of annoying since he was being pretty rude about it all.
So I ask for his ID and credit card to fill out the app, and he flops his wallet on the table in front of me. NEVER do this. It's annoying. If I just need to see your ID, then looking through the visor is fine, but when I need basically every piece of info from it, have the curtosey to remove it so I can see it clearly. I don't know, just seems like common sense. And never mind you'll need to get that credit card out later anyway.
So I am going through the app pretty quick (we're supposed to have customers fill them out but if it's slow enough I do it since I can do it really fast. Most people don't fill it all out anyway). But as I am going through it all, he's being rude and acting like I'm not quick enough or something. I get that all done, scan his movies to his new account, and this is the best part:

Me: Your movies are due next Sunday and your game is due wednesday."
Him: "I bet they tell you to say that huh"
Me: "Well, how else would you know when they're due?"
Him: "I get them a month!" (with 'the end of late fees', he could keep them a month before having to buy them, but whatever)

I really wanted to ask him when he had gone to a job which didn't tell him what to do or say; of course I was told to tell him the due dates! And although the dates are on the receipt, I think most people like to know.

I hope this jackas keeps his movies for a month+1 day so he has to buy everything, including the 60 dollar game. Although I'd hate to be the one to tell him, since I know he'd be the biggest dick in the world.

Oh, and jah_warrior28, can you put a sign at the window or something that says "Drive-Thru for Prescription Pickups only"? (or whatever it's for, I've barely been inside a wal-greens much less a drive-thru).

[Duo_Maxwell]

Oh, and jah_warrior28, can you put a sign at the window or something that says "Drive-Thru for Prescription Pickups only"? (or whatever it's for, I've barely been inside a wal-greens much less a drive-thru).


C'mon working in retail you should know that customers rarely read signs unless they are to their direct benefit (i.e. cheaper prices), otherwise they make me repeat what is clearly denoted on the signs to them aloud.

[GrilledWitOnions]

C'mon working in retail you should know that customers rarely read signs unless they are to their direct benefit (i.e. cheaper prices), otherwise they make me repeat what is clearly denoted on the signs to them aloud.haha you're right. And even if the signs were huge, flashing, and proclaiming the Second Coming, I believe we would still get questions...

Who here hates when people ask a price on something when it's clearly marked? *raises hand* And I don't think it's price-checking, it's just them not looking at the freaking front of the box.

[Dragonsbane]

haha you're right. And even if the signs were huge, flashing, and proclaiming the Second Coming, I believe we would still get questions...

Who here hates when people ask a price on something when it's clearly marked? *raises hand* And I don't think it's price-checking, it's just them not looking at the freaking front of the box.

Hey some times I will do that if i know it just dropped, if I have seen it cheaper, if the one behind it was marked lower.......ect

[GrilledWitOnions]

Hey some times I will do that if i know it just dropped, if I have seen it cheaper, if the one behind it was marked lower.......ectI would just take the cheaper one and argue that that's what it's priced, that's how much I should pay ;) And I didn't mean people that have suspicion to believe something is priced wrong, it's people that I *know* just didn't look for a price. They usually say they didn't see a price on it, until I point it out. Oh well, everyone at times misses the easiest of things.

[Phorty Ounce]

Man, most of them kicked ass. Some of them though, say for example, DV8's story in PART II appeared to be a bit embellished upon, out of blind desperation for attention or something.

[dwhelan]

Now this one is an old one, but lately it has been in my mind. I used to work at Gamestop as a GA, and I was hired specifically to work on the register computer systems and help customers with PC purchases. So this one evening I get a call after class to see if I want to cover some extra hours, and I say yes because I am a poor college kid. So there I am working with the manager and these three kids come in. I ask if they need any help, and of course they reply no. So I go back to working on some of the store stuff.

So about twenty minutes pass by and they come back up to the register, with a copy of Far Cry, which at the time was brand new. So, remembering that I was hired to literally help with the stores computer business (to raise customer sat because alot of complaints about buying none working software), I ask what computer system they are looking to run this on. They reply, a homemade P4 system, running Windows XP, a 512 of 133, and a Geforce 4 MX. "Oh" I reply, " Well you know that you can not return PC software after it is opened, and the best the store would be able to do is an exchange for the same title, if the disks are defective." I continue, "And you know that a Geforce 4 MX will not run this game."

I swear you would have thought I called their mother a whore; these kids started yelling and stuff. Saying I was "playa hating" on their machine, and I just kind of stared at them. So finally after they calm down some, I go another route because
a) I do not want to see them buy the game and then come back all mad because it did not work
b) If they come back I am not returning the game.

So since Far Cry was M rated, I tell them they need a parent. So one of them goes and gets their mother and brings her down from Franklin Mills or something. I explain the same thing that this came will not run on the system. She looks at the kids and says that they know more about computer then I do and that they can buy the game.

At that point, I decided it was not worth it anymore, I just packed up the game and I told them have a nice night, a little dumbstruck at her comment, but it takes alot more to hurt my pride so whatever.

2 hours later, guess who comes back into the store and with a game stop bag no less. Yeah it is them, said the game would install fine, but would only run the intro (the Ubisoft compressed video) and then crash. I stared intently at them and asked would they like to exchange it for another copy, to see if that is the problem. They say yes, and we exchange copies, I open the new copy, since store policy has the exchange must be for the same product (also to prevent returning at the mall GS) and send them on their way. We close down for the night after that.

So I do not work until the following weekend, but I get a call from my manager two nights later. "Hey Tiny, remember those kids that were in here the other night buying Far Cry, and you talked to them for like 20 minutes trying to help them out, they are back, and they say you gave them two sets of bad disks on purpose." I can hear Fred smiling. "Oh really?" I said, "Yeah, they asked to exchange again, I told them this would be the last time though, they would have to stick with this set", "Ok" I replied. and the call ended.

So the weekend comes and I am in the store, talking with someone about Unreal 2004 (I remember because I loved that game) and in walks the same three kids. They walk up to the counter and after I get done with the other customer I walk up to help them. "Can I help you?" I ask, they reply "It did not work" shoving the game at me and I am thinking I could go so many ways with this but I felt bad because they generally wanted to play the game, even if they went about it the wrong way. So I asked my manager to defect the game out, and return it for them, so they could go next door to the Comp Warehouse and look at buying a better video card.

[Dragonsbane]

So the weekend comes and I am in the store, talking with someone about Unreal 2004 (I remember because I loved that game) and in walks the same three kids. They walk up to the counter and after I get done with the other customer I walk up to help them. "Can I help you?" I ask, they reply "It did not work" shoving the game at me and I am thinking I could go so many ways with this but I felt bad because they generally wanted to play the game, even if they went about it the wrong way. So I asked my manager to defect the game out, and return it for them, so they could go next door to the Comp Warehouse and look at buying a better video card.

You are a far beeter man than I sir especally if they had shoved the game at me. I would have gently pushed it back and said that you had paid for it got 3 exchanges and that I had warned them that it would not work, crappy system or not you had given fair warning.

[CokeCola]

Damn. You were really nice to those people. If it were my I would have remembered the insult, done one exchange to satisfy store policy, then forget about them. But I am a stickler for policy.


At Target we try to make first contact with the guests by asking every guest "Can I help you find something?" Now around once or more a day they respond "Yes... MY WIFE!" HA! HAHAHAHAHAHAHA! HAHA! Really, I appreciate the jovial spirit this response is a part of, but I am out of responses to it. I've thought about saying "A38" (feminine hygiene), but that's probably in bad taste. I guess I could start laughing maniacally (which I do well), as above. My one victory responding to this was saying "Over there," when I was right.

[Duo_Maxwell]

At Target we try to make first contact with the guests by asking every guest "Can I help you find something?" Now around once or more a day they respond "Yes... MY WIFE!" HA! HAHAHAHAHAHAHA! HAHA! Really, I appreciate the jovial spirit this response is a part of, but I am out of responses to it. I've thought about saying "A38" (feminine hygiene), but that's probably in bad taste. I guess I could start laughing maniacally (which I do well), as above. My one victory responding to this was saying "Over there," when I was right.

I do alot of smiling and nodding to this garbage. On one hand, I like that the customer is friendly and not an asshole, but on somedays the customers who do nothing but make lame jokes can wear you out almist as quick as a rude ass customer can.

The one thing I hate as a CC employee is all the damn commenting on the size of the reciepts. This just in people... I don't give a crap if you think they're too big, it's not like I'm responsible for creating the company's point of sale system.

[Kayden]

I always hated installing new computers in someones cube. "Hurrrr, they aren't here, but I'll take it!" or "Durrr, that's actually mine, you can just leave it here!"

:wall:

I do alot of smiling and nodding to this garbage. On one hand, I like that the customer is friendly and not an asshole, but on somedays the customers who do nothing but make lame jokes can wear you out almist as quick as a rude ass customer can.

The one thing I hate as a CC employee is all the damn commenting on the size of the reciepts. This just in people... I don't give a crap if you think they're too big, it's not like I'm responsible for creating the company's point of sale system.

[sonderiaom]

The one thing I hate as a CC employee is all the damn commenting on the size of the reciepts. This just in people... I don't give a crap if you think they're too big, it's not like I'm responsible for creating the company's point of sale system.

I admit that I've done that, commented on the size. I wasn't trying to be annoying as hell and the employee seemed to humor me so it couldn't've been that bad.

[Allnatural]

I always hated installing new computers in someones cube. "Hurrrr, they aren't here, but I'll take it!" or "Durrr, that's actually mine, you can just leave it here!"

:wall:
Such comments are about a million times more common in the pizza business. Worse still, every dope acts as if he's the first to make that joke...

[Duo_Maxwell]

I admit that I've done that, commented on the size. I wasn't trying to be annoying as hell and the employee seemed to humor me so it couldn't've been that bad.

I usually smile and nod to humor them too, but believe me when I say it's pretty annoying considering you hear what's basically the exact same comment 3 or more times a day.

[GrilledWitOnions]

Okay got a new one. Blockbuster, as most know, has an online rental service (called total access). So this old guy comes in and starts sorta-complaining (he wasn't rude but still complaining) that he had received disc 1 and 2 of Pearl Harbor, and Disc 1 of Da Vinci Code. He was confused as to why this constituted 3 discs from his queue since Pearl Harbor was one movie, just two discs; he was also wondering why his Da Vinci Code said Disc 1 on the disc itself but the mailer said Disc 1 of 1 (indicating there was not a second disc).
I explained that (to the best of my knowledge) the movies are probably mailed separately because of packaging constraints and it's just overall easier to split discs, especially with tv series. I then explained that Da Vinci Code is a 2 disc set, but it seemed the online service was only sending out the first disc (the movie), so unless he cared about special features it didn't matter.
So then he wanted to know why he was only receiving half a movie.
I explained A FEW MORE times that most 2 discs movies are the movie on disc one, special features on disc two. He still asked why he was only receiving half a movie. Maybe he reallllly wants those special features, but I think he really thought the movie was split onto two discs, even though I explained it was not. I could tell this guy was going to have a hell of a time with the entire program since he couldn't get this simple concept. Old People+technology=frustration.

[sonderiaom]

Old People+technology=frustration.
At least he didn't argue about the difference between Full Screen and Wide Screen.

[Demolition Man]

Actually GrilledWitOnions I can see his frustration with "Pearl Harbor" at least since that movie is split across both DVDs.

... not that disc 1 is worth watching. Disc 2 is at least salvageable with the Doo Little raid.

[Demolition Man]

I usually smile and nod to humor them too, but believe me when I say it's pretty annoying considering you hear what's basically the exact same comment 3 or more times a day.

I tend to just ignore whatever lame joke of the day about the reciept is and move onto anything BUT that. Works 99% of the time.*

*Except the 1% that thinks because I no-sold their lame joke means that I'm a horrible human and that I should burn in hell for not laughing at their pathetic joke.

[GrilledWitOnions]

Actually GrilledWitOnions I can see his frustration with "Pearl Harbor" at least since that movie is split across both DVDs.

... not that disc 1 is worth watching. Disc 2 is at least salvageable with the Doo Little raid.Crap it's split across both discs? I've never seen it (on dvd), so I was basically guessing. Most times studios don't do that because it's annoying to change discs, but I guess it must have a high transfer.
Great, so now I basically "lied" to him about it (or at least I'm sure he thinks I did... if he was listening). I don't think he had watched Pearl Harbor yet so he was also guessing that it was split, while I was guessing it was not. But most movies I know of don't do that.

And even though it's split, he happened to get both at once, just one Da Vinci Code disc (and I don't think the second is coming since I added it to my queue and it didn't say two discs, and the mailer says 1 of 1).

I think overall I wish people could just figure stuff out on the their own, I don't think much of it's very hard to guess at.

I tend to just ignore whatever lame joke of the day about the reciept is and move onto anything BUT that. Works 99% of the time.*

*Except the 1% that thinks because I no-sold their lame joke means that I'm a horrible human and that I should burn in hell for not laughing at their pathetic joke. I hate when people try to be funny, cause they never are. Then I always get, "You don't have much of a sense of humor do you? Lighten up!" ARG.

And when people ask if I've seen a particular movie...
Customer: "Have you seen The Covenent?"
Me: "No, I didn't"
Cust: Aren't you supposed to watch ALL the movies? Why don't you watch movies all the time?"
Me: "Because I have other interests and a life outside of mind-numbing entertainment, and with that particular movie I decided when I saw the trailer that I was going to pass cause it looks like crap."

Yah I don't really say the last part... someday, when I no longer need the job maybe...

[Demolition Man]

Crap it's split across both discs? I've never seen it (on dvd), so I was basically guessing. Most times studios don't do that because it's annoying to change discs, but I guess it must have a high transfer.

The VHS release was split across two tapes. Needless to say the pan and scam transfer is simply unwatchable. I saw a bit of it once. You literaly had two talking noses in one scene. That is ALL you saw. Two fucking talking noses.

And people wonder why I fucking hate "full screen."

Great, so now I basically "lied" to him about it (or at least I'm sure he thinks I did... if he was listening). I don't think he had watched Pearl Harbor yet so he was also guessing that it was split, while I was guessing it was not. But most movies I know of don't do that.

Exactly. Its an easy mistake to make. Very few movies I own on DVD are split across two DVDs. Out of my collection the only ones I can think of are the "Lord Of The Rings" extended editions and both versions of "Lawrence Of Arabia" I own... yeah, I own both the original 2 disc special edition and the 2 disc Superbit edition.

I think overall I wish people could just figure stuff out on the their own, I don't think much of it's very hard to guess at.

Much like the woman I had yesterday...

*flops Casino Royal on the counter*
Her: What format is this in?
*me looks at cover*
*me points to obnoxiously large "FULL SCREEN" banner on top of front cover*
Her: Well I could read that. *huffs and puffs away*

I hate when people try to be funny, cause they never are. Then I always get, "You don't have much of a sense of humor do you? Lighten up!" ARG.

And when people ask if I've seen a particular movie...
Customer: "Have you seen The Covenent?"
Me: "No, I didn't"
Cust: Aren't you supposed to watch ALL the movies? Why don't you watch movies all the time?"
Me: "Because I have other interests and a life outside of mind-numbing entertainment, and with that particular movie I decided when I saw the trailer that I was going to pass cause it looks like crap."

Yah I don't really say the last part... someday, when I no longer need the job maybe...

Heh... I normally just say "there's not enough hours in my day to watch every movie that comes out... sorry." Works 99% of the time.... read the previous post on that 1% it does not work on for more details.

[neocisco]

I hate when people try to be funny, cause they never are. Then I always get, "You don't have much of a sense of humor do you? Lighten up!" ARG.

If you really want to get them worked up just respond with "Sorry but my sense of humor is well-refined." You'd think that someone just insulted their mother with the possible reaction you'll get, assuming they even get it.

[GrilledWitOnions]

Alright so here's some more!

Had one guy come in after my shift today (my shift was awesome, nobody renting cause it's sunny). My managers told me about him, and that made me remember some more, so lets start with at the beginning...

There is a certain customer that is never sober. I can't recall a time when he was not drunk. And he has slicked back blonde hair, which I think looks terrible. So lets call him Slick.

So one day he came into the store and began applying for a job. Drunk.
People can apply online, or at a little phone machine, but there are no paper apps, so we couldn't just make him leave with that. He had lots of trouble with it (of course), which was annoying cause it was Saturday night and a little busy if I recall correctly. At the end he started asking if we thought he'd get the job... I simply said "Blockbuster is an equal opportunity employeer". I didn't know how to put it nicely that he applied drunk; he had no chance in hell.

So Slick hadn't been much trouble again until recently. He came in and asked another employee (Jen) to use the phone, which we never mind if it's local. The phones are wired and just behind the little raised counter, which has lots of stuff on it. Of course he managed to knock down the popcorn display when he tried to hang up.
He then started apologizing profusely as Jen started picking them up; it wasn't a big deal. But then Slick starts picking them up himself, saying it's no problem why is it a problem, look you can just pick them up; he started getting mad for some reason. All the while I'm at my register right next to them, helping someone else. I was getting the feeling he was leaving so I just let this play out a second; I didn't want some crazy confrontation for no reason if he was going to leave.
But as he left, I got one anyway. Slick starts talking to me as I'm working, asking me if I had a PS3. I said no, he asks why. I tell him they're too expensive, he suddenly gets mad and starts asking what's wrong with them. So now I'm thinking I want to get rid of this guy, I was hoping he would simply leave if I just went along with his game, but no he seems mad and maybe wants to fight me for no reason. Luckily, he left right then. I didn't want to have to throw him out and possibly get him hitting me, but I figured after that I'm going to have to just have him leave first sign of trouble.

So tonight, he came in (while I wasn't there) and was speaking with the store manager, Ehren. Slick explained that his dad or friend or someone had mailed in some movies to the store to return them (wtf?) but that they had auto-sold and now he had a balance. Ehren started to say something, when they guy cut him off with "LET ME FINISH." He then said he didn't know what he was talking about and walked out.

We get some crazy people in this stupid town.

[CoryCubed]

Had a kid and guardian come in and got into in arguement bout that, kid admitted using the strap wrong and busted their tv. Guardians trying to sue Nintendo because "they didn't take the proper precautions and safety measures when making the system, and should have had more warnings."

I responded, so when I break into your house, steal your Wii, and on the way out accidently bash my knee into your coffee table, rendering it useless, I can sue you for not taking the proper safety precautions since you should have had lights on in the house?

He said "well thats different," grabbed the kid and left. came back two days later and bought a new wii game.

If anything I see the strap as an added bonus, regardless of how thick it is or not, it's still better than nothing for those accidents.

[reibeatall]

I'll just sum up my frustrations at two years at a video store in one line.

"But I don't have a widescreen TV."

[Dragonsbane]

So I was digging around the old mind and I pulled up a gem from my best buy days. I worked media back in the day and I was covering DVDs so I was making my usual rounds weaving in and out of the sections and I go to the anime section partially to look and also to help a gentleman..........my mistake. So I ask if I can help and he says yes and I quote "Do you guys have any anime with tentacle raping in them?" I was stunned to say the least and stared at him for a few heartbeats, then replied "Im not sure you would want to read the back of the movies for that information" after that retort I gave him a wary look and marched a hasty retreat, He stayed in the aisle for a while......I avoided him of course.

[tekkenlaw]

I went to ebgamesand bought 4 ps2 games, one of the employee's was really stoned and put a new copy of GTA: Vice City in my bag even though I didn't buy it.

[GrilledWitOnions]

I'll just sum up my frustrations at two years at a video store in one line.

"But I don't have a widescreen TV."I laughed out loud at this. Well at least chuckled. It sums it up exactly. And then sometimes I have people come in saying they want a widescreen movie since they just bought a widescreen tv... I guess the ends justify the means (does that saying even work here?), but I always want to ask why it ever would have mattered before if it's the OAR. Unless you have a 15 inch B&W TV, I can't imagine the 'black bars' making the movie that hard to watch.
So I was digging around the old mind and I pulled up a gem from my best buy days. I worked media back in the day and I was covering DVDs so I was making my usual rounds weaving in and out of the sections and I go to the anime section partially to look and also to help a gentleman..........my mistake. So I ask if I can help and he says yes and I quote "Do you guys have any anime with tentacle raping in them?" I was stunned to say the least and stared at him for a few heartbeats, then replied "Im not sure you would want to read the back of the movies for that information" after that retort I gave him a wary look and marched a hasty retreat, He stayed in the aisle for a while......I avoided him of course. I see you use the term 'gentlemen' very loosely here ;) And for some reason I imagined him to be elderly from the onset so that made it even more disturbing.

[Dragonsbane]

I see you use the term 'gentlemen' very loosely here ;) And for some reason I imagined him to be elderly from the onset so that made it even more disturbing.

Actually the guy was around his mid 30s, you know the no window van age.....

[reibeatall]

So I was digging around the old mind and I pulled up a gem from my best buy days. I worked media back in the day and I was covering DVDs so I was making my usual rounds weaving in and out of the sections and I go to the anime section partially to look and also to help a gentleman..........my mistake. So I ask if I can help and he says yes and I quote "Do you guys have any anime with tentacle raping in them?" I was stunned to say the least and stared at him for a few heartbeats, then replied "Im not sure you would want to read the back of the movies for that information" after that retort I gave him a wary look and marched a hasty retreat, He stayed in the aisle for a while......I avoided him of course.

That's weird. One time, I went to best buy looking for tentacle rape hentai and the employee was alarmed by me.

Must be BB policy to be disturbed by "true" art.

[YoshiFan1]

I have some stories from the past few days

1. A customer was annoyed a can of soda is 60 cents in our store. They said they could get it for 50 cents a can downtown (30 minutes away) and didn't want it. If you are thirsty is 10 cents really a big difference to stop you from getting it? Plus the gas and time spent to go downtown would be way more than 10 cents.

2. The total for a sale ended in 6 cents. The customer paid and got some odd amount of dollar bills and 94 cents back in change. They complained to me that they didn't want any pennies. They knew the total and paid with a bill and not the exact amount so what do they expect? Worse of all she is a cashier at a supermarket in the same shopping center and should know better.

3. I am walking down the middle aisle of the store and I see about 20 wicker baskets all over the floor and the aisle. A customer took them down from the top shelf looked through them and took apart the stack and just left them on the floor.

[GrilledWitOnions]

I have some stories from the past few days

1. A customer was annoyed a can of soda is 60 cents in our store. They said they could get it for 50 cents a can downtown (30 minutes away) and didn't want it. If you are thirsty is 10 cents really a big difference to stop you from getting it? Plus the gas and time spent to go downtown would be way more than 10 cents.60 cents? Is that expensive? Seems pretty reasonable to me. I really hate the "I can get this cheaper elsewhere" line...

Had a customer today that was a total jerk. He had come in last Friday and I signed him up for Blockbusters Online service and he bought a movie on the site as well. The entire time he acted like a little kid, always interupting me and saying stuff like, "I want that! I want it right now!" He had called earlier and pissed off another employee, so I sorta knew he would be trouble, but I was able to help him pretty well and he seemed happy. He ordered his movie with 2 day ground shipping.

So he comes in today and he's mad because his movie hasn't arrived and it's been 5 days since he ordered it. I tried to explain that it most likely didn't ship Friday, and 2 day shipping may only mean business days, so the weekend doesn't count. So it had been more like 2 and a half days, but he was still really mad. He said that it was Blockbuster's fault for advertising it as 2 day shipping and not delivering on their word. I told him that if the package had shipped it's really out of Blockbusters hands, and he would need to be angry with the shipping service, to which he replied, "Since Blockbuster signed a contract with the shipping service it's Blockbuster's fault". I had never heard such backwards logic. So, I asked if he had received an email about it, if it had shipped, and he said he had not. So I thought that maybe we had entered his email in wrong (it was a crazy email address and really made me wonder if it was right), and then he said he had only checked the blockbuster site and not his email. I just about swore at that point, cause the guy hadn't done ANYTHING to follow up on the order, not even check his email. I told him to email customer support and they could work it out.

I think what makes me the maddest is that people don't get how the mail works. I get calls at work all the time from people that say they just checked their movie in and then got a letter about it being late. It's annoying and I wish they could figure it out that the mail is not instantaneous. I myself never really care when things are getting to me. I ordered Patch Adams from deepdiscount like a week ago and when it came yesterday I had totally forgotten about it. People need some damn patience!

[Lobsterjohnson]

I work at a comic book store and here's a funny little story. Guy calls up right around the release of the Ghost Rider Movie, conversation goes like this:

Me: Comic-Madness (name of the store)

Guy: Hey, I was looking for an issue, not sure if you have it.

Me: Alright, well what are you lookin' for?

Guy: It's a 1970's issue of Ghost Rider.

Me: Ok, do you know which issue?

Guy: The one where he's on the motorcycle.

Me: Do you know what issue number?

Guy: No, it's the one, and he's on a motorcycle.

Me: Yeah well that motorcycle has been on a lot of covers, you need to be more specific.

Guy: Oh...ok I guess I'll try and think of it.

[GrilledWitOnions]

I work at a comic book store and here's a funny little story. Guy calls up right around the release of the Ghost Rider Movie, conversation goes like this:

Me: Comic-Madness (name of the store)

Guy: Hey, I was looking for an issue, not sure if you have it.

Me: Alright, well what are you lookin' for?

Guy: It's a 1970's issue of Ghost Rider.

Me: Ok, do you know which issue?

Guy: The one where he's on the motorcycle.

Me: Do you know what issue number?

Guy: No, it's the one, and he's on a motorcycle.

Me: Yeah well that motorcycle has been on a lot of covers, you need to be more specific.

Guy: Oh...ok I guess I'll try and think of it.

Hey, btw, does your store have that issue where Superman is flying on the cover? Or maybe Spider-Man swinging on a web.

This happens a lot with movies too, it's sometimes fun to try to guess what they're thinking of, but usually they have so little info it's just annoying.

[Lobsterjohnson]

This happens a lot with movies too, it's sometimes fun to try to guess what they're thinking of, but usually they have so little info it's just annoying.

I used to work at a Blockbuster too, I know exactly what you're talking about.

[YoshiFan1]

60 cents? Is that expensive? Seems pretty reasonable to me. I really hate the "I can get this cheaper elsewhere" line...


It's not expensive for a cold can of soda since the vending machines are usually around $0.65 - $0.75 in the area. I think it's reasonable too.

2 more from today-

A customer was annoyed that the $5 bill I handed her for her change was wrinkled. She said it was too wrinkled and asked for a new bill. That's what happens with paper money.

Someone else got annoyed that there was sales tax on their purchase. This was also soda related since they said drinks and food aren't taxable. According to the state, soda is not a neccessary item so it's taxable.

[GrilledWitOnions]

Alright so I had a GREAT one today!

A woman walked in and this is the conversation:
Me: "Do you have a question?"
Her: "Do you have the Robots for sale on VHS?" (Sidenote: I totally hate when people add articles to movies that don't have them)
"I'm sorry, we don't carry VHS anymore, only DVD".
"You don't have VHS?"
"No, not anymore"
"Only DVD?"
"Yes, no VHS, just DVD"
"When did that happen?"
"About a year ago."
"I thought I just saw VHS for sale in here a couple months ago"
"Well, about a year ago we clearanced it all out. We no longer carry it"
"So you don't have VHS?"

I SWEAR, this was exactly how it went down. I'm pretty tired but I don't think I embellished or added anything; she kept repeating what I had said. I was about ready to swear at her towards the end. It's just hard to make it any more clear than we don't have that at all.

[sonderiaom]

Alright so I had a GREAT one today!

A woman walked in and this is the conversation:
Me: "Do you have a question?"
Her: "Do you have the Robots for sale on VHS?" (Sidenote: I totally hate when people add articles to movies that don't have them)
"I'm sorry, we don't carry VHS anymore, only DVD".
"You don't have VHS?"
"No, not anymore"
"Only DVD?"
"Yes, no VHS, just DVD"
"When did that happen?"
"About a year ago."
"I thought I just saw VHS for sale in here a couple months ago"
"Well, about a year ago we clearanced it all out. We no longer carry it"
"So you don't have VHS?"

I SWEAR, this was exactly how it went down. I'm pretty tired but I don't think I embellished or added anything; she kept repeating what I had said. I was about ready to swear at her towards the end. It's just hard to make it any more clear than we don't have that at all.

She was hoping that between questions, all of a sudden you may have vhs.

[Ziv_Zulander]

Customer - Give me a box for my groceries.

Me - Sorry all of our boxes are destroyed right after opening so i'm 100% sure we dont have any left.

Customer - I need a box so that my dogs wont get into my groceries.

Me - I'm sorry but we dont have any spare boxes.

Customer - I'm a Vietnam Vet and should be treated better than this.

Me - Sorry, but I cant give you boxes that we dont have.

Customer proceeds to walk out the door while muttering to himself.



Me - That'll be $20.74 (or something around that)

Customer - *digs through his wallet* I only have $20 on me.

Me - Would you like for me to void something off?

Customer - No, I need everything. Cant you just take the $20?

Me - No, I need the full amount for the purchase.

Customer - Its only 74 cents, its nothing big.

Me - Sorry, but if my register shows up short I can lose my job.

Customer - This is fucking crazy, its 74 fucking cents. You wont get in trouble for it.

Me - Sorry, but I cant do that.

Customer - FINE void the baking soda off.

Me - Have a nice day.




Me - Sorry, this line is for 15 items or less, she can help you on Three.

Customer - Racist bitch

Keep in mind, this customer had a cart filled to the brim with stuff and there are about 4 "15 Items or Less" signs posted near my register.

[mentos888]

at the michael's arts store today.
1) customer complained to me that her ads are sent too her too late and therefore her coupons expire before she can get to the store. she starts muttering that i should "pass this on" to my manager...

then she mumbles "i have a pretty good feeling you're not going to do it, you don't even know what i'm talking about, yadayadayadayada..."
at that moment, my manager is at the register next to me, and i tell her you can ask him CUZ He's THE MANAGER! she then proceeds to mumble on for 5 more minutes trying to make me feel guilty about it or something while i'm ringing her up. AND THEN....here's the kicker...she doesn't even mention a word of it to my MANAGER WHO IS STANDING RIGHT THERE!!! i guess she thinks complaining to a lowly cashier will do something.

real crazy lady. we get these people all the time who mumble about not getting their ads in the mail and they complain to us about it. from what i know the management doesn't have any control over it so i was just wasting my breath.

2) It's easter yay! (yes holidays suck). anyhoo, a second customer was being rung up when the store is absolutely chockfull of people and things are mad hectic. suddenly, i'm ringing her up and i see that she's getting impatient. i hand her the change and she yells at me ,
"You're SO SLOOOOOW!" silly lady. Then she was crushed by a women's magazine rack. haha

[Kapwanil]

Not necessarily a "stupid customer story" but a fun one nonetheless.

My brother and I worked in a particular store at one point. Despite the fact that I'm nearly 7 years his senior and whatnot, we still look mostly similar which sometimes causes a tiny bit of confusion. Once, while I was stocking items, a customer strolled up to me to ask me why I wasn't in the back looking for a particular item. Having never seen the customer since I just came back from break and I never encountered her earlier, I inquired if she had happened to ask my brother about the item beforehand, since last I saw he was heading to the back.

Before she gave me a standard "What sort of stupid question is that?" response she looked towards the back and saw him heading her way with the item. I particularly enjoyed the shocked double-take she did before she started laughing. At least she had a sense of humor, though. She particularly enjoyed it!

[neocisco]

"You're SO SLOOOOOW!" stupid lady. Then she was crushed by a women's magazine rack. haha

Please tell me you then threw glitter on her!

[GrilledWitOnions]

at the michael's arts store today.
1) customer complained to me that her ads are sent too her too late and therefore her coupons expire before she can get to the store. I know exactly how you feel. My store has nothing to do with automated phone calls, letters, or coupons. Which is why it is automated. If you receive something late, there was either an error that I have no control over, or the mail is too slow. Whatever the reason, I can't do anything about it, and I don't know WHY it makes people so angry. It seems like it always leads to the whole, "Well I just don't know if I ever want to shop here again" thing, to which I am usually thinking about how great that would be to not have to deal with them any more. Not sure where it became receiving coupons late=worst customer experience EVER.

[Demolition Man]

Please tell me you then threw glitter on her!

Glitter mixed with sugar FTW!

[YoshiFan1]

Alright so I had a GREAT one today!

A woman walked in and this is the conversation:
Me: "Do you have a question?"
Her: "Do you have the Robots for sale on VHS?" (Sidenote: I totally hate when people add articles to movies that don't have them)
"I'm sorry, we don't carry VHS anymore, only DVD".
"You don't have VHS?"
"No, not anymore"
"Only DVD?"
"Yes, no VHS, just DVD"
"When did that happen?"
"About a year ago."
"I thought I just saw VHS for sale in here a couple months ago"
"Well, about a year ago we clearanced it all out. We no longer carry it"
"So you don't have VHS?"

I SWEAR, this was exactly how it went down. I'm pretty tired but I don't think I embellished or added anything; she kept repeating what I had said. I was about ready to swear at her towards the end. It's just hard to make it any more clear than we don't have that at all.

It's amazing how many people still think VHS stuff is available.

Every few weeks a customer comes into my store asking if we sell blank VHS tapes. He is always told no and we won't be getting any in because we can't find them (and there is next to no demand for them) but still keeps asking anyway.

[GrilledWitOnions]

It's amazing how many people still think VHS stuff is available.It's amazing people still want vhs.

Sometimes people complain about how quick dvd took over vhs (even though I do believe vhs had a loooong lifetime, and dvd's only been around 10 years or so, and it really only completely destroyed vhs for the last 5 or 6.) I am always afraid to tell them that dvd may be obsolete soon with hd-dvd and bd... but whenever I try to tell anyone about that, they don't understand for some reason. I just say it's like dvd but in hi-def, and they look like they've had an aneurysm. Do people seriously not realize how technology works? What planet do people live on where tech stands still, doesn't progress?

[Dragonsbane]

It's amazing people still want vhs.

Sometimes people complain about how quick dvd took over vhs (even though I do believe vhs had a loooong lifetime, and dvd's only been around 10 years or so, and it really only completely destroyed vhs for the last 5 or 6.) I am always afraid to tell them that dvd may be obsolete soon with hd-dvd and bd... but whenever I try to tell anyone about that, they don't understand for some reason. I just say it's like dvd but in hi-def, and they look like they've had an aneurysm. Do people seriously not realize how technology works? What planet do people live on where tech stands still, doesn't progress?

But at least with the new tech you can still watch your old movies with the same player

[GrilledWitOnions]

But at least with the new tech you can still watch your old movies with the smae playerThat's true. At least we have reached a point where the technology isn't making drastic physical changes, and it seems when it does it dies (umd, minidisc). Whoops I think I've derailed the thread!

[Warner1281]

More wonderful customers...

What's wrong with these movies?
*Customer walks in and immediately wlaks up to the counter with some returns*
Cust: So I rented these the other day and they refuse to work in my DVD player. I've messed with the settings, tried repositioning the movies in the player, and nothing will work.
Me: Ummmm... those are Gamecube games sir. Not sure if I should bust out laughing or crying at this point.
Cust: These are... games? But the boxes look like movies. Do you have these in movie format?
Me: Ice Age 2 I have right here. They didn't make Conflict Desert Storm II: Back to Bahgdad into a movie though. You could probably rent Jarhead though.
Cust: That sucks. I really wanted to watch Conflict Desert Storm too.
Me: Ummm... yeah. *Goes on break and calls wife*


That wasn't me
*Customer walks in and asks me for the application to sign up. After we get him squared away, he goes to get a couple of games*
CSR: Hey Youdontknowme. *points to screen*
Me: The credit card you gave us to secure your account is declining. If you're going to rent X360 games you need to have an active credit card on file.
Cust: Can I rent PS2 games?
Me: Yes, you can rent up to 2.
Cust: Okay. *Puts away checkbook and returns to game section*
Me: *Fuck. Bastard just opened the account, is renting games, paying with check, had a bad CC, and tried to fudge his name on his application.*
Me: *Calling nearest store* Hey have you guys had someone with the last name fucktard sign up today or yesterday and pay with a check?
MOD: Yeah. He was just in here an hour ago. He made a new account and his card declined so he rented 2 PS2 games and paid by check.
Me: Thank you very much. Let me do a quick add real quick and put a hold on both accounts. I suggest you do the same.
*Customer walks back up*
Me: Can I see your card again?
Cust: Here you go.
Me: *Cuts up card in front of customer.*
Cust: What the hell'd you do that for?
Me: You JUST opened an account at the store down the street and rented 2 games from there. If you're going to rent from us you need to use the card you got from them. On top of that, you're limited to just 2 game rentals total. NOT 2 per store that you're going to write bad checks for.
Cust: I didn't just open an account over there.
Me: Yes you did. We confirmed Driver's License #'s to make sure.
Cust: *Walks out*
Me:*Calls next nearest store to warn them*

*5 minutes later*

*ring, ring*
Me: phone intro schpiel.
MOD at next nearest store: Thanks for the warning. We just kicked him out when he tried to open an account. Funny thing is, while he was filling out the app, he was complaining to me that you wouldn't rent to him cause you didn't like him.
Me: Yeah, he's a funny one... NOT!
MOD: Gotta go. Got some phone calls to make.

[mentos888]

oh man i got a real good laugh the other day....

this santa clause - looking customer came in browsing around with a big yellow baseball cap that said "HAT" on it in big bold letters. i couldn't help but laugh out loud when he got to the register. i was trying so hard not to bust out laughing when i was ringing up previous customers!

he gave me his business card to his online store, where he sells clothes just like his cap (e.g. a jacket that says "JACKET" on it). Man....i am just too easily amused sometimes....

http://www.unbrandapparel.com/

[Kayden]

The funniest part is that is no logo logo is a logo and he's subsequently making a new brand.


oh man i got a real good laugh the other day....

this santa clause - looking customer came in browsing around with a big yellow baseball cap that said "HAT" on it in big bold letters. i couldn't help but laugh out loud when he got to the register. i was trying so hard not to bust out laughing when i was ringing up previous customers!

he gave me his business card to his online store, where he sells clothes just like his cap (e.g. a jacket that says "JACKET" on it). Man....i am just too easily amused sometimes....

http://www.unbrandapparel.com/

[magiic]

My girlfriend works at Burger King, this past summer someone came into the store stark naked with her dog and dropped her saggy breasts down on the counter. I hate people. Her dog also ended up jumping up on the counter and ate her food, she proceeded to demand her order again for free.

[Kayden]

I want to say i don't beleive that... but I do. I have a friend that works security at the Mall of America and she's has a lot of homeless people just wandering the mall. buck. ass. naked.

My girlfriend works at Burger King, this past summer someone came into the store stark naked with her dog and dropped her saggy breasts down on the counter. I hate people. Her dog also ended up jumping up on the counter and ate her food, she proceeded to demand her order again for free.

[magiic]

I didnt believe it at first when she told me either. But then I thought about it more and was like some people are just that inconsiderate.

[Kayden]

I didnt believe it at first when she told me either. But then I thought about it more and was like some people are just that inconsiderate.

You call walking into a fast food joint naked with an animal inconsiderate? What constitutes mind shattering, bat-shit insane?

[GrilledWitOnions]

My girlfriend works at Burger King, this past summer someone came into the store stark naked with her dog and dropped her saggy breasts down on the counter. I hate people. Her dog also ended up jumping up on the counter and ate her food, she proceeded to demand her order again for free.So... she actually got food in the first place? I would have told her to get the hell out.

I don't have any stories, but tonight sucked. Was my day off, went in for a few hours cause they were slammed, and I regret it. At least it's over.

[magiic]

You call walking into a fast food joint naked with an animal inconsiderate? What constitutes mind shattering, bat-shit insane?

haha fair enough

[TimPV3]

In this one I was the customer. I had a Visa giftcard, and decided to use the rest of it on cheap DVD-R's at Radioshack (25 pack of Sony DVD-Rs for $6, 75% off). Since it isn't a legit credit card I always like to sign random shit. Usually I draw a big penis, or write about how whoever is ringing me up is gay. Long story short, Radio Shack has to approve your signature for the transaction to go through, and I haven't felt comfortable going there since.

[IAmTheCheapestGamer]

In this one I was the customer. I had a Visa giftcard, and decided to use the rest of it on cheap DVD-R's at Radioshack (25 pack of Sony DVD-Rs for $6, 75% off). Since it isn't a legit credit card I always like to sign random shit. Usually I draw a big penis, or write about how whoever is ringing me up is gay. Long story short, Radio Shack has to approve your signature for the transaction to go through, and I haven't felt comfortable going there since.


HAHAHAHAHA! The one site I went on was all about how people never check what people sign for signature on credit card slips. And, the guy who hosted the site signed "Mickey Mouse, Donald Duck, Donald Frump, etc,etc" and NO ONE ever checked(except ONE store).

Actually, many people I've seen in Wally World or elsewhere will just X the receipt, as in write an X on the receipt and that's their 'sig'.

[yukine]

HAHAHAHAHA! The one site I went on was all about how people never check what people sign for signature on credit card slips. And, the guy who hosted the site signed "Mickey Mouse, Donald Duck, Donald Frump, etc,etc" and NO ONE ever checked(except ONE store).

Actually, many people I've seen in Wally World or elsewhere will just X the receipt, as in write an X on the receipt and that's their 'sig'.
I liked when he would draw a little picture, or just draw a squiggle.

[LaraCroftsLeftBoob]

HAHAHAHAHA! The one site I went on was all about how people never check what people sign for signature on credit card slips. And, the guy who hosted the site signed "Mickey Mouse, Donald Duck, Donald Frump, etc,etc" and NO ONE ever checked(except ONE store).

Actually, many people I've seen in Wally World or elsewhere will just X the receipt, as in write an X on the receipt and that's their 'sig'.


lol...yup. Super Penisman has paid for many of my purchases at walmart....

[Kayden]

lol...yup. Super Penisman has paid for many of my purchases at walmart....

:rofl: That shouldn't be that funny...

[YoshiFan1]

This was told to me by my manager- some kids are running in the store with plates we sell. He tells the kids to stop running around and to put the plates back on the shelf. The mother hears this and says "How dare you embarrass my kids like that!" She said she would never shop here again. If the kids had gotten hurt, you know she would have been the first to sue. I can't stand when parents let their kids run through the store and mess up everything and then take offense when someone tells them to stop.

[Unassuming Local Guy]

I usually smile and nod to humor them too, but believe me when I say it's pretty annoying considering you hear what's basically the exact same comment 3 or more times a day.

It's something to BS about at least. I worked retail for three years and the most exhausting, boring days were when every customer just paid and left.

"Can I help you?"
"$4.25 please."
"Have a nice day."

Repeat for eight hours.

[GrilledWitOnions]

It's something to BS about at least. I worked retail for three years and the most exhausting, boring days were when every customer just paid and left.

"Can I help you?"
"$4.25 please."
"Have a nice day."

Repeat for eight hours.I find it very rude when customers act like you don't even exist, or you're some sort of machine. I get this a lot at blockbuster with the online pass. If you're one of the members that throws your movies at me and walks around the counter (or towards the door, however your store works... mine is a counter you have to walk around), well, anyway, don't. It's annoying, and sometimes I need to tell you something about your account and it's stupid to have to turn around to talk to you.

Another thing that bugs me is when people don't close the envelope flaps on the online returns, as I just have to do it for them. And, it makes it easy for more unscrupulous employees to simply "lose" the disc. I wouldn't ever do that of course, but just close the damn flap.

And ANOTHER thing: don't bring me a broken or scratched dvd to complain. Online in the queue is a report a problem link. All I can do from the store level is write BROKEN on the envelope and hope someone sees it. It's funny cause I tell people and they're like, "Well, I just thought you might like to know". I think it's like a, "Well, I tried, and now it's HIS fault if it goes out to someone else broken". It takes all of a minute to report it broken. Oh and no, I can't exchange it for TWO free rentals. C'mon you get like movies every freaking day!

And, bring your card or ID to the store. If you're driving around without ID, don't get pissed at me cause I don't know you. I think a lot of misplaced anger goes on in those situations, where people are mad at themselves but suddenly it's my fault cause I don't know you and need some identification.

That's been building a while I guess.

One more:
Had a guy come to the counter, ask me how I was. I replied I was fine, how was --
He cuts me off mid-sentence holding his ID at my face and says, "I don't have it, don't ask." (Referring to his membership card.) Seriously just say "Here's my ID", and don't cut me off mid-sentence!

Fucking jerk.

Well, had an interview with a call center today (no selling even, just fielding customer calls). Pays about $12.50 per hour at 40 hours a week, so wish me luck. I had my second interview today and I'll know in two weeks.

[Kayden]

Its a mixed bag. I know I hate when people ask me if I need help. If I needed help, I'd ask... of course, the caveat to the being when I do need help, there isn't a single employee in the store! I walked into the TV isle at BB one day and had no less than FIVE people swarm me asking if I needed help, all within ear-shot of eachother. They were all hot and bothered to get that commision. I realize they want to make money and may even (probably) recieve corporate pressure to do so, but its annoying and actually kills any interest I have in getting something.

Er... anyways, I generally try to be civil at least. I hand things off, I smile, say thank you, sorry if I fuck up... but do I want to stand there and make small talk or hear about how great x feature is that Y doesn't even have? Hell no, just get the hell out of my way, I want my por... ...new releases.

I find it very rude when customers act like you don't even exist, or you're some sort of machine. I get this a lot at blockbuster with the online pass. If you're one of the members that throws your movies at me and walks around the counter (or towards the door, however your store works... mine is a counter you have to walk around), well, anyway, don't. It's annoying, and sometimes I need to tell you something about your account and it's stupid to have to turn around to talk to you.

Another thing that bugs me is when people don't close the envelope flaps on the online returns, as I just have to do it for them. And, it makes it easy for more unscrupulous employees to simply "lose" the disc. I wouldn't ever do that of course, but just close the damn flap.

And ANOTHER thing: don't bring me a broken or scratched dvd to complain. Online in the queue is a report a problem link. All I can do from the store level is write BROKEN on the envelope and hope someone sees it. It's funny cause I tell people and they're like, "Well, I just thought you might like to know". I think it's like a, "Well, I tried, and now it's HIS fault if it goes out to someone else broken". It takes all of a minute to report it broken. Oh and no, I can't exchange it for TWO free rentals. C'mon you get like movies every freaking day!

And, bring your card or ID to the store. If you're driving around without ID, don't get pissed at me cause I don't know you. I think a lot of misplaced anger goes on in those situations, where people are mad at themselves but suddenly it's my fault cause I don't know you and need some identification.

That's been building a while I guess.

One more:
Had a guy come to the counter, ask me how I was. I replied I was fine, how was --
He cuts me off mid-sentence holding his ID at my face and says, "I don't have it, don't ask." (Referring to his membership card.) Seriously just say "Here's my ID", and don't cut me off mid-sentence!

Fucking jerk.

Well, had an interview with a call center today (no selling even, just fielding customer calls). Pays about $12.50 per hour at 40 hours a week, so wish me luck. I had my second interview today and I'll know in two weeks.

[Unassuming Local Guy]

They were all hot and bothered to get that commision.

BB employees always claim they don't get commission. I'm wondering if this is true though. I walk into the exact same situation anytime I even think about stepping into a high-dollar section at Best Buy.

[Kayden]

Either way... its really obnoxious. Theres trying to be helpful and servicing a customer and then theres getting in the damn way and annoying the piss out of someone. Almost all the sales people I come across do the latter... but then I am annoyed by most people just standing near me... :lol:

BB employees always claim they don't get commission. I'm wondering if this is true though. I walk into the exact same situation anytime I even think about stepping into a high-dollar section at Best Buy.

[GrilledWitOnions]

Either way... its really obnoxious. Theres trying to be helpful and servicing a customer and then theres getting in the damn way and annoying the piss out of someone. Almost all the sales people I come across do the latter... but then I am annoyed by most people just standing near me... :lol:I was talking about at the counter, when people just walk away from me. It's rude. Although I think same goes for on the floor, I hate when people ignore me when all I ask is if they're finding everything alright. I usually am busy and don't even want to ask, but it's my job so what can I do? I usually don't ask though unless someone looks really lost (it gets to be recognizable). But then, what you described at BB is annoying, to have so many people trying to help you, and for commission.
If I needed help, I'd askSome people for some reason haven't figured this part out yet. I have people walk in the store and stand at the counter until I ask them if they need something. A simple'excuse me' works wonders to get my attention.

[vihit]

BB employees do not work on commission. I used to work there a couple years ago. However, they are pressured to make contact with the customer in order to get the opportunity to attach accessories. High dollar areas in the store usually don't make profit on the item itself (TVs, PCs, etc.). It's the accessories and the extended warranties that make the profit. Contacting/greeting customers also supposedly cuts back on shoplifting.

Not really a stupid customer story, but a frequent question I would get would be "Where are the (printers/laptops/etc.)?" when the customer would be standing right next to or in front of the items. I've also had several customers that asked if Best Buy sells laptop computers, with me standing right next to them.

[Kayden]

Dude, dump the obnoxiously huge sig. There are rule against having them that large and if a mod sees it they'll probably just delete it.

I have a semi-amusing story, as a customer, I'm standing in an empty Circuit City, a DVD in hand, debating, I'm speaking with a friend, turned, facing down the aisle, an employee runs right up to me, facing me from the next aisle, really close and personal, staring at me, doing nothing else. Okay, whatever, the employee walks off, I turn my back to where they were facing me. The same person sneaks up right behind me and place themself in the same spot, no noise, no purpose there, staring again. They ran off as soon as my friend told me they were at it again. It's strange how people act, I honestly must question what the flaming fuck they thought they were doing. Anyway, for the decent employees who work in these hell holes, hang in there.

[Fanboy]

Every few weeks a customer comes into my store asking if we sell blank VHS tapes. He is always told no and we won't be getting any in because we can't find them (and there is next to no demand for them) but still keeps asking anyway.
Strange. I have no problems finding blank VHS tapes here -- they're everywhere. Now, finding blank Hi-8 tapes for my camcorder...

[Fanboy]

Me - Sorry, this line is for 15 items or less, she can help you on Three.

Dear you,

I love you as wholly and completely as I hate those who think the 'XX items or less' signs apply to everyone but them.

Sincerely,
Me

[YoshiFan1]

Today someone got annoyed that they got $0.50 in change and got 5 dimes because we are almost out of quarter and have a ton of dimes. She was annoyed and when she was told we are almost out of quarters she said, the bank is just down the street (it was closed for the day anyway). It was very difficult not to say to her- If you don't want change in a form you don't like, then next time pay in exact change

[magiic]

the first time someone complains about the change I give them I am forfeiting my job and beating them down with a hammer. Unless their change is 50 cents and I give them a roll of pennies there is no reason to complain.

[Ziv_Zulander]

Today someone got annoyed that they got $0.50 in change and got 5 dimes because we are almost out of quarter and have a ton of dimes. She was annoyed and when she was told we are almost out of quarters she said, the bank is just down the street (it was closed for the day anyway). It was very difficult not to say to her- If you don't want change in a form you don't like, then next time pay in exact change


I get crap like that all the time, only its usually when I give them a $50 back as change or when I have to give $5's because i'm out of $10's.

[DuelLadyS]

I got a couple change-whiners recently... they came in within an hour of opening, spent $17, paid with a hundred bill... and got mad at me when I told them it'd be a couple minutes as I didn't have that kind of change. They actually said they should shop at the otherstore, beucase theywouldn't do this... I remember thinking "You pull this on them 45 minutes after open- oh yeah they would!"

They were telling me to put back most of their order as the manager came up with change. Here's the kicker- I counted it out (to make sure it was $100), and said "So I'll keep this part [my payment], you get this part." Went to finish the order, and the lady yelled "HEY! You only gave me $80!" "...I need the $20 to pay for your stuff, ma'am..." "Oh..."

People suck. :roll:

[Ziv_Zulander]

I hate that, its even worse when people use us for a bank and buy a stick of gum so im forced to give them change for a $100.

Worst situation I ever had involving a $100 was when we had 10 minutes until closing and I had done my final drop, my supervisor told the lady it'll be 10 minutes before he can get change, so she keeps us (and about 2 other customers) waiting for the whole ten minutes until she just decides to pay with a check.

Situations like that are why I hate old people.

[GrilledWitOnions]

I got a couple change-whiners recently... they came in within an hour of opening, spent $17, paid with a hundred bill... and got mad at me when I told them it'd be a couple minutes as I didn't have that kind of change. They actually said they should shop at the otherstore, beucase theywouldn't do this... I remember thinking "You pull this on them 45 minutes after open- oh yeah they would!"

They were telling me to put back most of their order as the manager came up with change. Here's the kicker- I counted it out (to make sure it was $100), and said "So I'll keep this part [my payment], you get this part." Went to finish the order, and the lady yelled "HEY! You only gave me $80!" "...I need the $20 to pay for your stuff, ma'am..." "Oh..."

People suck. :roll:Arg I hate $100 bills after open. People don't get that retail stores are NOT banks, and money needs to be kept pretty secure. We don't just drop $500 in the till right at open. That would be totally reckless.

In fact people are lucky if they break a $100, since (at least in my experience) when you get too much money, you drop the bigger bills in the safe.

And, besides, why do people have $100 on them? Never understood that. I usually have no money at all. (Credit cards ftw!)

[GrilledWitOnions]

Situations like that are why I hate old people.QFT. Old people FTL. I hate checks too... it's like the lady went from one evil to another. WHY are checks ever around anymore? They're such a hassle.

[Kapwanil]

I hate that, its even worse when people use us for a bank and buy a stick of gum so im forced to give them change for a $100.

Worst situation I ever had involving a $100 was when we had 10 minutes until closing and I had done my final drop, my supervisor told the lady it'll be 10 minutes before he can get change, so she keeps us (and about 2 other customers) waiting for the whole ten minutes until she just decides to pay with a check.

That's always the best, really. My favorite moments as cashier are the people who walk in 5 minutes after opening and either ask me if I can change $100 (there's a bank in the mall that's open before we are, people) or they will buy a small candy for a quarter and try and break $100 that way. The only problem is that I nor anyone else can, so we turn them away and then they get all pissy.

I remember one customer who tried this about 15 minutes after opening and, she pulled out a roll of bills, all of them $100s. She said she had just came from the bank and they were all out of any lower bills (...what...?) and we eventually reached a point where she just paid by credit card for her $1 purchase.

And checks...lord, I don't mind taking them throughout most points in the day but most of the times they are being used it's for the most innane things. Before we received some improvements in our stations it used to take customers four minutes on average to fill out their checks before we have to put them through the system. This ordinarily is not a problem but when the line is going towards the back of the store and there are three brilliant people shopping sans money and credit cards pulling this for purchases under $5, we're losing the rest of our customers who have to wait for this stuff to subside.

[YoshiFan1]

I had that issue with a $100 bill today as well. Someone's total was a little over $10, they pay with a $100 and I only had 1 $20 bill in my register so I had to wait to get change for the $20. Luckily, they didn't get angry. I'm glad my store doesn't accept checks since it sounds like it is a hassle.

Another one I forgot about from yesterday-

We are expecting a shipment from Coke. Someone walks into the store and asks if we have Caffeine Free Diet Coke. We tell her no but it should be on the order we are receiving right now and she didn't like that answer. The driver is still in the truck on the phone and the customer asks us if we can go out to the truck and tell him to get off the phone because she needs the soda NOW. We weren't going to do that but asked the driver to bring in that soda first. He brought in another kind so the customer gets annoyed and goes out to the truck and tells the driver she wants him to bring in the Caffeie Free Diet Coke next. Then she comes back into the store boasting about how she said something to the driver. She finally got the soda and left.

[Ziv_Zulander]

Not only do checks take forever, but 99% of people don't have their license when I need to do verification. I've had to send back a lot of big orders because people were too stupid to bring their license to the store.

I still think check printers are the worst thing ever invented, instead of writing out the damn check while i'm scanning their order, they can just sign their name and have the printer take forever at the end. Thats if they even have the check out, usually I gotta wait for the old hag to dig it out of her purse.

[Kapwanil]

Not only do checks take forever, but 99% of people don't have their license when I need to do verification. I've had to send back a lot of big orders because people were too stupid to bring their license to the store.

Ah, verification. That's also fun for credit cards as well. I've pissed off many a customer because we tend to check for signatures on the back of cards as well as IDs if necessary. I know, signing them nowadays is nigh-impossible unless you have the right pen but I cannot help it if you are walking around without any other form of personal identification.

It is a lifesaver, though. I've definitely turned away at least three customers who were trying to use their mother's or father's card without their permission, as well as a few customers who didn't look all that reputable with their goings-on in the store. For others...well, we either both end up complaining about credit card companies and they leave with a smile or the customer gets all jaded that I have the nerve to ask for ID so I can make sure someone isn't using their card improperly and I just take their ire. Either way, it's for everyone's benefit, not just a silly policy.


And, once again, if a store has people in it but the gates are down we are CLOSED unless otherwise noted. Too many people come by nearly 30 minutes after the mall closes and asks if we're still open. Whoo boy.

[GrilledWitOnions]

I hate when people have no ID. I don't see how they can NOT. I had one guy wanting to rent on somebodys account and he had no id with him, so I had to call her, get her ID number (which is in the computer) and then have her describe him... that was still not as good as I'd like it but it didn't seem like some super elaborate scam to rent a movie.

I felt like a jerk doing all that, until she called back a few minutes later and thanked me for going to the trouble.

[neocisco]

And, once again, if a store has people in it but the gates are down we are CLOSED unless otherwise noted. Too many people come by nearly 30 minutes after the mall closes and asks if we're still open. Whoo boy.

The next time someone asks if you're still open tell them yes but you keep the gate down to keep out the undesirables. After doing this just stare at them silently until they go away.

[Kuros]

Worse than the people paying with $100s in the morning are the people who insist that they can pay with bags of change and then they go "ITS LEGAL TENDER! YOU HAVE TO TAKE IT!" when you deny them.

Many a time I've wanted to go "Listen fuckstick, there is no way I'm taking 80 rolls of pennies to pay for a game. I don't have the room for them."

Well, I did say that, but without the fuckstick part.

[thetoxicone]

Worse than the people paying with $100s in the morning are the people who insist that they can pay with bags of change and then they go "ITS LEGAL TENDER! YOU HAVE TO TAKE IT!" when you deny them.

Many a time I've wanted to go "Listen fuckstick, there is no way I'm taking 80 rolls of pennies to pay for a game. I don't have the room for them."

Well, I did say that, but without the fuckstick part.

Reminds me of the time in college that I tried to pay 2 parking tickets with all pennies in a box (our campus parking was messed up leaving us less spots than were needed for the dorms so if you got back late you had to park in the non-dorm parking). The manager at the payment office threatened to take me to the dean for "a meeting" because of it and wouldn't accept the payment.

[JackSuper]

Reminds me of the time in college that I tried to pay 2 parking tickets with all pennies in a box (our campus parking was messed up leaving us less spots than were needed for the dorms so if you got back late you had to park in the non-dorm parking). The manager at the payment office threatened to take me to the dean for "a meeting" because of it and wouldn't accept the payment.

i know how frustrating getting a box of pennies must be, but one is required by law to accept any form of money

[sonderiaom]

i know how frustrating getting a box of pennies must be, but one is required by law to accept any form of money

Correct, unless they specifically state in a sign at where you would pay what they don't accept, they have to accept all legal tender.

[Kapwanil]

Ahh, paying entirely in change. I actually enjoy it, at times. When little kids are making their first purchase or are getting something themselves and they're paying with change it's all good. It's cute, customers in line tend to say "awwww" and will wait an extra 5 minutes just because, and since we're usually good on registers everyone else is covered well before that extra time is up.

The other enjoyable time is when people do it during a major holiday and everyone is out shopping. I have no qualm with a person paying entirely in change during the Christmas season mostly because the majority of customers nearby and on line will start cursing him or her out or will throw bills their way just so they can get out of line faster!

[Kuros]

Correct, unless they specifically state in a sign at where you would pay what they don't accept, they have to accept all legal tender.

Incorrect... quoted from http://www.treas.gov/education/faq/currency/legal-tender.shtml


Q: I thought that United States currency was legal tender for all debts. Some businesses or governmental agencies say that they will only accept checks, money orders or credit cards as payment, and others will only accept currency notes in denominations of $20 or smaller. Isn't this illegal?

A: The pertinent portion of law that applies to your question is the Coinage Act of 1965, specifically Section 31 U.S.C. 5103, entitled "Legal tender," which states: "United States coins and currency (including Federal reserve notes and circulating notes of Federal reserve banks and national banks) are legal tender for all debts, public charges, taxes, and dues."

This statute means that all United States money as identified above are a valid and legal offer of payment for debts when tendered to a creditor. There is, however, no Federal statute mandating that a private business, a person or an organization must accept currency or coins as for payment for goods and/or services. Private businesses are free to develop their own policies on whether or not to accept cash unless there is a State law which says otherwise. For example, a bus line may prohibit payment of fares in pennies or dollar bills. In addition, movie theaters, convenience stores and gas stations may refuse to accept large denomination currency (usually notes above $20) as a matter of policy.

I can understand State law mandating that stores have to take cash, but a box of pennies is insane.

[neocisco]

Then there is also the fact that, unless prohibited by state law, a business can refuse service to anyone.

[Porksta]

Next time somebody tries to pay with a hundered dollar bill, just use the pen and then tell the customer "Sorry, but this bill is a counterfeit. You have 3 minutes to leave the store or I am calling the police."

[YoshiFan1]

This just happened 5 minutes ago- A customer walks into our backroom/stockroom ignoring the employees only sign, and asks if we have a bathroom. I say no as it's employees only, she then asks what we do if we need to use the restroom?

I told her for insurance purposes we can't which is the truth and told her where else in the shopping center there is a public restroom. She didn't like that answer but we can't have customers in the back room at all

She then walks into the backroom again with a question about an item.

[reibeatall]

Why doesn't any check-writer have a pen?

[T-Shirt Ninja]

I work at a photography store and we have these self serve machines, where you stick your memory card in choose your pictures, it'll print out a receipt and you bring it to the front so we can tell the lab to process it.

If you don't bring the slip your order doesn't get printed, I need to get the person's phone number and name. The machine tells you at the end of your transaction to bring the recipt to the front, we also put a little sign where the receipt prints out and the receipt has "Bring receipt to the counter" printed on it.

So it's always funny when a person walks in with the slip and says "I'm here to pick up my pictures", I'll look at the receipt and be like "Umm you haven't dropped these off yet." At which point they get all angry and say what do you mean. Then I point out the words on the receipt and they usually say, "No one reads the receipt." But I just laugh and say I can't do anything if its been more than a day. Less than that the order stays in the lab's computer.

I've even told people at the machine to bring up their receipt when they've finished, but they just start leaving the store and I need to catch them and bring them to the front myself.

[Kayden]

Why don't you just let them pay for nothing and leave? If they're that fucking dumb you can't be expected to baby sit them.

I work at a photography store and we have these self serve machines, where you stick your memory card in choose your pictures, it'll print out a receipt and you bring it to the front so we can tell the lab to process it.

If you don't bring the slip your order doesn't get printed, I need to get the person's phone number and name. The machine tells you at the end of your transaction to bring the recipt to the front, we also put a little sign where the receipt prints out and the receipt has "Bring receipt to the counter" printed on it.

So it's always funny when a person walks in with the slip and says "I'm here to pick up my pictures", I'll look at the receipt and be like "Umm you haven't dropped these off yet." At which point they get all angry and say what do you mean. Then I point out the words on the receipt and they usually say, "No one reads the receipt." But I just laugh and say I can't do anything if its been more than a day. Less than that the order stays in the lab's computer.

I've even told people at the machine to bring up their receipt when they've finished, but they just start leaving the store and I need to catch them and bring them to the front myself.

[IAmTheCheapestGamer]

Why doesn't any check-writer have a pen?

Because they like stealing your pens? LOL Honestly, I've been guilty of that before in a store. I'll look in my pants, in my jacket pockets, think I feel a pen, then use theirs, end up pocketing it, then get out to the car and look again for my pen, find MINE finally and then find theirs and go 'ahhh well, it's only like .25' and drive home. I mean, which would be worse, going back in and saying 'I found my pen finally, here's yours back' or driving home?

And Reibeatall, I thought you worked at GS and last I remembered, they don't take checks.

[GrilledWitOnions]

Because they like stealing your pens? LOL Honestly, I've been guilty of that before in a store. I'll look in my pants, in my jacket pockets, think I feel a pen, then use theirs, end up pocketing it, then get out to the car and look again for my pen, find MINE finally and then find theirs and go 'ahhh well, it's only like .25' and drive home. I mean, which would be worse, going back in and saying 'I found my pen finally, here's yours back' or driving home?

And Reibeatall, I thought you worked at GS and last I remembered, they don't take checks.My GS takes checks, although it is annoying process.

As far as pen stealing goes, it's not the cost, it's the fact that whenever I need a pen at work I can't find one, and I can't really just leave a customer waiting while I go buy more at the store. We buy packs and packs of pens and they always disappear. I think it might be internal theft, they way we go through pens.

[GizmoGC]

I'll look in my pants,... think I feel a pen.....

Thats not a pen dude.

[reibeatall]

Because they like stealing your pens? LOL Honestly, I've been guilty of that before in a store. I'll look in my pants, in my jacket pockets, think I feel a pen, then use theirs, end up pocketing it, then get out to the car and look again for my pen, find MINE finally and then find theirs and go 'ahhh well, it's only like .25' and drive home. I mean, which would be worse, going back in and saying 'I found my pen finally, here's yours back' or driving home?

And Reibeatall, I thought you worked at GS and last I remembered, they don't take checks.

Yeah, we do take checks, but as the poster below you said, it's sometimes a pain. But hey, money's money, right?


And when people start taking my pens, I call them out on it. They usually act embarassed.

[sonderiaom]

I had a couple today, just stupid people too.

First one was something I'd actually overheard, I was at the front door and I can hear everything that goes on at One Hour Photo. I overhear something that makes me just stop and look to see who it was but I couldn't. They had asked the very specific question of "does the one hour photo take the whole hour?"

Second one was near the end of the night. Lately we've been open an hour later on saturdays than is posted. around 45 minutes into the extra hour, a lady walks in, with tons of other people walking in and out of the building. She walks in a little bit with her cart, then backs up and asks me if "we're still open?"

[GrilledWitOnions]

I was at the front door and I can hear everything that goes on at One Hour Photo. I overhear something that makes me just stop and look to see who it was but I couldn't. They had asked the very specific question of "does the one hour photo take the whole hour?"My g/f works at wal-marts 1 hour photo and said sometimes the pics can be done really quick, not sure how quick, but not always 1 hour, depending on how busy they are. But that's something they tend not to say since people would then expect that sort of service instead of the 1 hour, when there are many other factors at play.

Oh and tonight I felt like a jerk. Had some kids come in and want to rent on some guys account, but had no card and I had to call to verify. Some other guy answers and says the one guy is sick and asleep... but I told him I couldn't rent unless I spoke with the account holder and verified it was him. He was nice, and I felt really bad cause he sounded really sick, and I just knew they were talking about how our store sucks for making him talk to me. I told him and the kids to just bring a card next time and there's no trouble.

On the one hand it was unlikely that this was some elaborate scam, but then you never know. Just sucked to feel like a jerk doing my job and making sure the account was secure.

[Scorch]

I had some kids pay $28 in quarters. No rolls, just piles of quarters. My co-worker made me take the transaction as a practical joke ("Okay.. he can help you at register one" and shot me an evil grin).. karma immediately repaid him with a customer from hell, but not before I lost count at $25. fuck!

I've had to call a customer's parents and verify before selling them a rated M game, and normally we have to have them in there with us, but the mom mentioned something about just tearing her hamstring/ACL or something and being in a wheelchair, I get paid minimum wage and it was Blood Omen 2, so I said fuck it, word over the phone's fine by me.

[Moses144]

Couldn't they fire you now or something? I remember a clause went out recently about the selling to minors thing.

[neocisco]

Couldn't they fire you now or something? I remember a clause went out recently about the selling to minors thing.
...I get paid minimum wage...
I'm sure he's not sweatin' it.

[SL4IN]

For those who *still* don't know:

http://actsofgord.com (http://actsofgord.com/)

Funny stories. As for me, I don't work in retail.;)

that's really funny. it still amazes me as to how stupid some people can be.

[zman73]

It's amazing people still want vhs.

Sometimes people complain about how quick dvd took over vhs (even though I do believe vhs had a loooong lifetime, and dvd's only been around 10 years or so, and it really only completely destroyed vhs for the last 5 or 6.) I am always afraid to tell them that dvd may be obsolete soon with hd-dvd and bd... but whenever I try to tell anyone about that, they don't understand for some reason. I just say it's like dvd but in hi-def, and they look like they've had an aneurysm. Do people seriously not realize how technology works? What planet do people live on where tech stands still, doesn't progress?


There are pepople out there that probably still think and hd-dvd would work in a cd player... there is a line between being a little uninformed and being just plain stupid

What always gets me are the parents shopping with their children at a game store and without even batting an eye, will buy them GTA or some other M rated game... after seeing the stories in this thread, I am glad I dont have to work traditional retail

[reibeatall]

I just had some jackass kid purchase an Xbox 360 with ones.

ONE dollar bills.

And before you even start defending him, I asked why he was doing that. "Just because I thought it would be funny."

[Scorch]

Couldn't they fire you now or something? I remember a clause went out recently about the selling to minors thing.

I don't work at EB/GS. His parents come in the store quite frequently. I'm definately not sweating it.. plus it happened like last August.

I just had some jackass kid purchase an Xbox 360 with ones.

ONE dollar bills.

And before you even start defending him, I asked why he was doing that. "Just because I thought it would be funny."

"I'm not selling you this 360 because I have a sense of humor, too."

[reibeatall]

"I'm not selling you this 360 because I have a sense of humor, too."


Ohh man, I wish I would have thought of that.

[yukine]

Hopefully his 360 dies, mahaha. :lol:

[YoshiFan1]

And I thought someone paying me with 20 dimes for a $2 purchase today was bad. I hate counting more than 50 or so $1 bills at once when I have to count out my register or one of my employee's registers so counting $400+ would be horrible

[reibeatall]

And I thought someone paying me with 20 dimes for a $2 purchase today was bad. I hate counting more than 50 or so $1 bills at once when I have to count out my register or one of my employee's registers so counting $400+ would be horrible


Mine was $2000 today.

[georox]

What always gets me are the parents shopping with their children at a game store and without even batting an eye, will buy them GTA or some other M rated game...


Time for release date math: I turned 18 at the end of 06, I got GTA3 at launch and I bought it with my Grandmother. Do the math how old I was. Anyways, I haven't ran anyone over/shot anyone/etc. yet, and I don't plan on it.

Honestly, my mom would've got it for me to but she didn't want to pay 50 bucks at the time.

Hmm... I'm an asshole to certain employees at stores but generally they've earned it by being douchebags. I used to actually hang out at the Babbages at the mall, at around age 13 I was like a mini Jay from Clerks, and I had a friend who nearly perfectly fit the Silent Bob role, back then I didn't know of this... but yea, I was the person who would walk in and everyone knew who I was, and it wasn't a bad thing. I knew what I wanted to buy, I knew how much stuff was and I knew what to preorder... I also got given all the preorder stuff that noone claimed.. it was nice. I think they liked it when an informed customer came in and didn't go "Can I play this game on a sega?" and pull out a playstation disc or something. To bad the store shut down and a communist EB Games ran by a fool came in.... ugh.

I'll be honest, I've never worked retail but the guy at Targets electronics section will rope me over to give sales pitches to people who are considering buying games if I'm seen with customers near now. I've managed to convince 5 people to buy Guitar Hero 2 and a few others for misc games... they should pay me.

[GrilledWitOnions]

Had some old woman come in today. Here's what happened.

She starts by asking me what a good recent movie would be, that wouldn't be "too wild" for her. I really hate this question because just about every part of that question is subjective, and it's really difficult to figure out where the person stands. But old people generally don't like violence, nudity, or strong language, which makes this even harder since, well, just about every decent movie has something like that in it. Very rarely is there a great movie that gets a PG-13 or below.

So I ask her what "too wild" is, asking does she mean no violence, language etc, and she replies that she just wants something with a good story, not necessarily PG. This opens things up a bit so I recommend a few movies and she finally goes out to find them while I rent to other customers.

About 5 minutes later she approaches me with a stack of about 8 movies and asks me to help her put the movies "in the computer" (referring to our in-store laptop we use to sign up new Online members). I figure out she means add them to her queue, and she proceeds to set the movies down and try to leave.

I told her that I had to have her at least sign in, because I can't access her account; only she has that info. (I was hoping at this point that she would stick around to at least see how adding movies to the queue is done).

She signs in and tells me she is leaving, to which I had two options:

Fight with an old woman about how I am not going to stand here and update her queue (probably could say I'm not allowed since it's her account, which is probably true). The result of this I'm sure would have just been a pissed off old lady, and I dislike old people enough as it is I don't really need another one mad at me. And since most people don't seem to understand how the online system works anyway, I can only imagine how difficult it must be for someone that probably remembers a time when there was no television. Although I think it's ridiculous, some people think computers are difficult to deal with and it just would have been a hassle all the way around.

So I chose option two, of adding the movies in and updating her queue. This also meant I wouldn't have to deal with her too much since she had more movies in the queue.

What really surprised me was this movie she had in the stack:
http://www.amazon.com/Am-Sex-Addict-Caveh-Zahedi/dp/B000GBEWMU/ref=pd_bbs_sr_1/102-2325433-5368115?ie=UTF8&s=dvd&qid=1177978042&sr=8-1
Thought that looked like a movie that might have been "too wild", but to each their own.

[yukine]

Strange... that was nice of you to do that though, but perhaps she does this because she doesn't have a computer?

[Link927]

I'll be honest, I've never worked retail but the guy at Targets electronics section will rope me over to give sales pitches to people who are considering buying games if I'm seen with customers near now. I've managed to convince 5 people to buy Guitar Hero 2 and a few others for misc games... they should pay me.

Tell me about it. I cant count the times that people have come up to me to ask about an item, if a game is good or in stock, or if this would be good for their kids. I usually try to answer helpfully even though I dont work there, and a few do realize that Im not an employee after. Im not sure if I have "the look" of someone that works at a game or electronics store, this usually does happen when Im at GS though, where there isnt exactly a set uniform.

[GrilledWitOnions]

Strange... that was nice of you to do that though, but perhaps she does this because she doesn't have a computer?Oh she doesn't for sure, I remember I was the one to help her set the account up. A lot of customers don't have computers/internet access (!!) and do everything at the computer in-store. It's no big deal, but we don't usually do it all for them. I guess I was just feeling good today and didn't have much else to do.

Tell me about it. I cant count the times that people have come up to me to ask about an item, if a game is good or in stock, or if this would be good for their kids. I usually try to answer helpfully even though I dont work there, and a few do realize that Im not an employee after. Im not sure if I have "the look" of someone that works at a game or electronics store, this usually does happen when Im at GS though, where there isnt exactly a set uniform.
I've had lots of people try to get my help in stores I don't work at. I once had someone ask me in Target where some item was located... took me a second to realize he was talking to me. I wanted to ask if he high or something, as Target employees wear bright red shirts, and I was in a brown jacket and jeans...

But I think I just have the "look".

[IAmTheCheapestGamer]

LOL I've been asked about items at WalMart, Kmart, GS and BB by other shoppers. Then, they realize I'm not an employee and go 'sorry'. Thing is, if its something I know a bunch about, I'm glad to help, especially if its one of the ummm 'clueless' parents who don't know what kind of game is appropriate for a 10 year old and have a copy of GTA in hand.

[sonderiaom]

LOL I've been asked about items at WalMart, Kmart, GS and BB by other shoppers. Then, they realize I'm not an employee and go 'sorry'. Thing is, if its something I know a bunch about, I'm glad to help, especially if its one of the ummm 'clueless' parents who don't know what kind of game is appropriate for a 10 year old and have a copy of GTA in hand.

I was at a goodwill just walking around and this older lady started asking me questions. She wanted to know if she bought an rc car for her grandson and he has a controller from the same company at home, would they be compatible. Of course the only thing I could think of was "maybe" as they work off different frequencies, but in theory each company would use the same frequency. Of course I could've been a dick about it, but she was just trying to do something nice and didn't know.

[georox]

Tell me about it. I cant count the times that people have come up to me to ask about an item, if a game is good or in stock, or if this would be good for their kids. I usually try to answer helpfully even though I dont work there, and a few do realize that Im not an employee after. Im not sure if I have "the look" of someone that works at a game or electronics store, this usually does happen when Im at GS though, where there isnt exactly a set uniform.

Oh I don't mean customers asking me for help, I mean the employee pulling me over to help the customre... and I do my *best* to not look like I work at these places... I tend to wear shirts that get people fired.

[Link927]

Oh I don't mean customers asking me for help, I mean the employee pulling me over to help the customre... and I do my *best* to not look like I work at these places... I tend to wear shirts that get people fired.

Still, its just wierd when some guy comes up and asks if this is good, when you're wearing a black fleece with jeans, and all the employees are wearing something like slacks a bright red polo.

[GrilledWitOnions]

Alright another one from work this morning. A fine example of why I dislike the elderly.

Had an old lady come up to the register, and as she hands me two dvd's she snaps at me, "DON'T ring anything up yet!" She wanted to exchange some dvd's her daughter had bought her for the two she handed me. (I can understand why she told me not to ring anything up but she was pretty rude about it, before I even had the items in my hand).

So she goes into a long explaination of what she wants to do (note to others: a simple "I want to exchange these for these" works fine. Don't need a life story). She also wanted to rent some movie, and starts looking for her card. She has some crazy purse with no orginization what-so-ever. She looks through it a few minutes, talking about how all purses make no sense and you can never find anything and then suddenly "This fuckING purse!"

At this point it's time to look it up by last name.

Had another lady that was so vague about stuff I wasn't sure if it was a joke or not.

Her: Do you have that movie with John Travolta about the motorcycles?
Other Employee: That's wild hogs and it won't be on DVD for a while.
Her: What about the one about the guy on a bike with a flaming head?
Me: Ghost rider, not out till (checks computer) next month, at earliest.
Her: How about the one with the guy with grey hair, and he and his family are on a boat, it's a comedy...
Me: :-s
Her: He's in every movie! They go on this boat, it's a comedy...

I swear she told me it was a comedy and was really funny about 10 times.

(It was Steve Martin in Cheaper By The Dozen 2, which I have never seen, since the first looked terrible to begin with).

Stupid day, Tuesday's are marketing days! Why was I scheduled with only the manager and not someone to cover stupid-asses like this? I have things to do, signs to place!

(Note 2: don't bother anyone in Blockbuster (or probably any retail store) that has a paper in their hand or some sort of sign, they are probably really busy).

edit// for language

[Ski Hawk]

Man, after reading all of these stories I'm glad I don't work retail.

I hardly have any bad customers at work (I live in ND, a very friendly state). I work at a pita place, and the worst thing I've had to deal with was someone who called and asked me to read the menu and the prices. I did it, as the menu isn't terribly huge, but you can either go online or come in to see, you don't need to call the store.

I also had someone call and complain that we forgot to put one of her vegetables in her pita. Sure, we messed up, but is it a huge deal? It was a mistake. What do you expect the store to do about it?

[drfunk85]

I worked in a movie theater a while ago. Over the summer, in the middle of the day, a daycare center showed up with no warning. We usually aren't very staffed in the middle of the day because we don't get a ton of customers. IF they would have called ahead our manager would have scheduled and extra person or two. Consequently, I was the only person working the ticket counter. I had to print out 700+ tickets. The way our POS system works is we have to add every ticket individually (usually the most anyone buys is like 5 or 6 for a family, and it's a touch screen so it's not that big of a deal).

After taking probably 15 minutes just repeatedly tapping the screen, they then had to all print out. It's not the fastest printer, so 700+ tickets take a while. Meanwhile more customers come in and I'm the only open register.


Seriously, who thinks it is OK to just walk in with 700+ kids without calling ahead. They were lucky we could even accomodate them all.

[neocisco]

I have the same person call every week and ask me to read them all of the CDs, DVDs and games that are in the ad. Every week! And every week I tell them to check the website. I will not be an enabler.

[Duo_Maxwell]

Still, its just wierd when some guy comes up and asks if this is good, when you're wearing a black fleece with jeans, and all the employees are wearing something like slacks a bright red polo.

The best was going someplace after my internship hours, I'm always in a shirt and tie and/or suit going in some place like Target or Best Buy looking at games or so on and just about every other time I do this I get asked a quesiton like I work there. Even random questions like where the bathroom is. Honestly, when was the last time you saw somebody wear a suit (alot of my suits are odd colors to boot) to work at a Target??

[thetoxicone]

I have the same person call every week and ask me to read them all of the CDs, DVDs and games that are in the ad. Every week! And every week I tell them to check the website. I will not be an enabler.

At least it seems like they can read, I've had to read song lists off cds to more than a couple folks who couldn't read them for themselves (not kids but full grown adults that didn't seem to have major mental disabilities)

[mentos888]

Today, i had an older lady buy a whole bag of embroidery thread bundles...like some 300 pieces. Each bundle is like 5 inches long by 1 inch wide and almost ALL of them had a unique UPC barcode. Yep, you guessed it. EACH ONE had to be rung up! She was buying them for a couple of her friends, who were also old ladies, so it was a charitable thing and all. I respect that, but ..... but..... GAAAAH!

So, after ringing up half of them with my ANCIENT scanner (where i had to lift each thread bundle and position it just right every single time), a co-worker volunteered to bail me out. Plus, my cash register actually beeped, with an error message stating it "reached its maximum item limit." My co-worker had a newer scanner, so it wasn't that bad for her. AAAARGH! if only i had known! Curses!

anyhoo, there wasn't much of a line thank goodness!

[T-Shirt Ninja]

The best was going someplace after my internship hours, I'm always in a shirt and tie and/or suit going in some place like Target or Best Buy looking at games or so on and just about every other time I do this I get asked a quesiton like I work there. Even random questions like where the bathroom is. Honestly, when was the last time you saw somebody wear a suit (alot of my suits are odd colors to boot) to work at a Target??

Haha that reminds me of when I went to Walmart during my shift to check a pricematch for a customer, I was wearing black pants, a dress shirt and a tie (which is the standard for my store). When I was looking for the camera people started asking me questions about the cameras there. I told them I don't work at Walmart but if you're looking for a camera how about you come to my store instead. :D

Oh and the lady didn't get the PM (I think it was for a memory card with a camera) because she read the recommended accessories and thought it came with them.

[sonderiaom]

It was a long day the other day, and it was busy as all hell, and people were stupid, but this one always makes me wonder just what the hell was going on.

I was walking behind two ladies who were both pushing carts full of stuff and one turns to the other and says, "if I have 8 cents, and you have 8 cents, we'll both have a hundred cents". I swear to buddha that that is the exact words that she said, and I would be lying if I didn't see both of them crack up like she told the joke of the year. I fear for society.

[DuelLadyS]

Today, i had an older lady buy a whole bag of embroidery thread bundles...like some 300 pieces. Each bundle is like 5 inches long by 1 inch wide and almost ALL of them had a unique UPC barcode. Yep, you guessed it. EACH ONE had to be rung up! She was buying them for a couple of her friends, who were also old ladies, so it was a charitable thing and all. I respect that, but ..... but..... GAAAAH!

So, after ringing up half of them with my ANCIENT scanner (where i had to lift each thread bundle and position it just right every single time), a co-worker volunteered to bail me out. Plus, my cash register actually beeped, with an error message stating it "reached its maximum item limit." My co-worker had a newer scanner, so it wasn't that bad for her. AAAARGH! if only i had known! Curses!

anyhoo, there wasn't much of a line thank goodness!

Embroidery floss. One of the great 'items from hell' for craft store employees. (The others being scrapbook paper sheets, floral stems, and terra cotta pots. Although during this time of year, any glass vase $3.99 or less jumps on that list. Stupid weddings...)

[Dam That River]

I was walking behind two ladies who were both pushing carts full of stuff and one turns to the other and says, "if I have 8 cents, and you have 8 cents, we'll both have a hundred cents". I swear to buddha that that is the exact words that she said, and I would be lying if I didn't see both of them crack up like she told the joke of the year.

Ugh. I hope that is some sort of inside joke...

[Ski Hawk]

Oh, also, I work at a subway type place (in case people didn't read my previous post) and it irritates me when people say just "cheese." What type of cheese? We have 4 different types you know.

[Kayden]

Oh, also, I work at a subway type place (in case people didn't read my previous post) and it irritates me when people say just "cheese." What type of cheese? We have 4 different types you know.

Just assume pepperjack. :lol:

[Kuros]

Just assume pepperjack. :lol:

I'd just put on a slice of each.

[GrilledWitOnions]

I'd just put on a slice of each.Would that cost extra? If so, yeah, do that.

[YoshiFan1]

Today I realized how much I hate when customers ask if we have an item, I know we don't have it but they get annoyed when I say we don't have the item without checking and to get them to leave me alone I have to waste time checking for it.

It was 9:10, we closed at 9:00, someone asks if we have ironing board covers. I tell them we don't but they insisted I look anyway. I have been in the store on average 6 out of 7 days a week and know if we have items or not. Then they get annoyed when you don't have it even if it's an item we don't carry because not more than 1 person would want it

[Ski Hawk]

You post over at DDRFreak don't you YoshiFan? I saw the exact same post over there. I'm Amedectlyte from there.

[MrDubbs]

I just had some jackass kid purchase an Xbox 360 with ones.

ONE dollar bills.

And before you even start defending him, I asked why he was doing that. "Just because I thought it would be funny."

Working at Lowes, I had someone pay 69.50 in 50 cent peices,

[YoshiFan1]

You post over at DDRFreak don't you YoshiFan? I saw the exact same post over there. I'm Amedectlyte from there.

Yeah, I post at DDR Freak but not as much as I used to. I also took a bunch of my older posts from this thread and put them in the thread on DDRFreak.

[zman73]

Man, after reading all of these stories I'm glad I don't work retail.

I hardly have any bad customers at work (I live in ND, a very friendly state). I work at a pita place, and the worst thing I've had to deal with was someone who called and asked me to read the menu and the prices. I did it, as the menu isn't terribly huge, but you can either go online or come in to see, you don't need to call the store.

I also had someone call and complain that we forgot to put one of her vegetables in her pita. Sure, we messed up, but is it a huge deal? It was a mistake. What do you expect the store to do about it?


How is a pita place NOT retail?

[DuelLadyS]

Today I realized how much I hate when customers ask if we have an item, I know we don't have it but they get annoyed when I say we don't have the item without checking and to get them to leave me alone I have to waste time checking for it.

It was 9:10, we closed at 9:00, someone asks if we have ironing board covers. I tell them we don't but they insisted I look anyway. I have been in the store on average 6 out of 7 days a week and know if we have items or not. Then they get annoyed when you don't have it even if it's an item we don't carry because not more than 1 person would want it

I don't bother checking... if I'm 100% sure we don't have it, I tell them either a) I've been working here for X years and we've never carried that or b) I just downstocked that section/ checked that item myself, and we are out of it.

I got miffed at another employee for that the other day... a lady was looking for a specific kind of thank-you card from out dollar bins. I told her we're all out. Are you sure? Yes I'm sure. (The dollar bins are my area, so to speak, I check the products several times a day- especially recently, as we're about to hit a product rotation, so I have to watch for things to sell out and fill the spot with something-or-other.) Another employee was nearby and heard this, and comes over to 'help'... meaning she started digging up my carefully stacked 'thank you' cards of a different design to see if I 'missed' one. After a minute, I said "You know, I have been watching this stuff like a hawk, and we are definitelyout." Yeesh.

[aphu9876]

Ahh yes, customer stories...once upon a time back in high school, I worked for the local Target. It was a Saturday like most others, it was steady all day but not crazy busy. I was working up front as a cashier, and I always kept an eye out for the electonics people who brought up games just to see what people were buying. I see the electronics guy bring up a handful of games and know there are going to be some fellow gamers coming up soon to purchase these games. Enter little kid of say 11-12. He is buying one of these games and he comes through my lane, so I go and grab the game and ring it up for him and tell him he owes my fifty some dollars. He gets this huge grin on his face and hands me a jar of coins. I instantly think, "seriously?" Apparently he had been saving all of his coins and allowance and everything for this game forever, and was kind enough to bring all of the change to me at the store, so I was able to count out this fifty-some dollars in change to pay for this video game. It was hard to be mad at the kid since he was so excited about his game, but really, how hard is it to go take it to the bank with the change counting machine.

[Kayden]

Really hard if you're a 12 year old carrying 50lbs in metal disks.

Ahh yes, customer stories...once upon a time back in high school, I worked for the local Target. It was a Saturday like most others, it was steady all day but not crazy busy. I was working up front as a cashier, and I always kept an eye out for the electonics people who brought up games just to see what people were buying. I see the electronics guy bring up a handful of games and know there are going to be some fellow gamers coming up soon to purchase these games. Enter little kid of say 11-12. He is buying one of these games and he comes through my lane, so I go and grab the game and ring it up for him and tell him he owes my fifty some dollars. He gets this huge grin on his face and hands me a jar of coins. I instantly think, "seriously?" Apparently he had been saving all of his coins and allowance and everything for this game forever, and was kind enough to bring all of the change to me at the store, so I was able to count out this fifty-some dollars in change to pay for this video game. It was hard to be mad at the kid since he was so excited about his game, but really, how hard is it to go take it to the bank with the change counting machine.

[Moses144]

Unless he had a majority of his change as pennies, I highly doubt it was 50lbs, sir.

[DuelLadyS]

It was hard to be mad at the kid since he was so excited about his game, but really, how hard is it to go take it to the bank with the change counting machine.

Chances are, he didn't realize the bank even had such a thing. Now, why his parents didn't take him to the bank to get 'big money' for his 'little money' so he could buy his game- that's the better question.

[magiic]

If someone brought a jar of coins to my till I would probably shoot them or myself. We have to count out and balance our trays out at the end of the shift and if I had to count out $50+ worth of coins on top of the other money in my till I would be choked. Especially on a closing shift.

[WinnieThePujols]

I work at Menards. It's a hardware store -- comparable to Lowes.

This guy comes up to me:
Him: "Hey, uh, where do you got fish hooks?"

I'm really puzzled. Fishing hooks? This is a hardware store. Yes, we randomly have socks and a limited supply of food and some other quirky things, but we most certainly do not have fish hooks.

Me: "You mean like for a fishing rod?"
Him: "Uh, yeah."
Me: "We don't have those here."
Him: "Well that's funny, my dad just got some here yesterday."

OK... now I'm mad. I know we don't have any. I take him over to a full-time coworker:

Me: "Hey, Brian, have you seen fish hooks here?"
Brian: "Fish hooks? We don't have those here."

At this point the guy is on the phone talking to his dad, and he asks that he got them here.

Brian: "Sorry, sir, we don't have those here."
Him, while walking away shaking his head: "Funny no one knows anything around here."

I later saw him ask another employee, who also gave him a confused look. I called every department and asked if they had randomly got fish hooks in (we sometimes get weird promotional items). Nothing.

I hate it when people insist they know more about the store than people like myself, who spends 35 hours a week there. What's more likely: the three employees you asked are clueless, or your dad being senile/confusing Menards with another store?

[MrDubbs]

I work at Menards. It's a hardware store -- comparable to Lowes.

This guy comes up to me:
Him: "Hey, uh, where do you got fish hooks?"

I'm really puzzled. Fishing hooks? This is a hardware store. Yes, we randomly have socks and a limited supply of food and some other quirky things, but we most certainly do not have fish hooks.

Me: "You mean like for a fishing rod?"
Him: "Uh, yeah."
Me: "We don't have those here."
Him: "Well that's funny, my dad just got some here yesterday."

OK... now I'm mad. I know we don't have any. I take him over to a full-time coworker:

Me: "Hey, Brian, have you seen fish hooks here?"
Brian: "Fish hooks? We don't have those here."

At this point the guy is on the phone talking to his dad, and he asks that he got them here.

Brian: "Sorry, sir, we don't have those here."
Him, while walking away shaking his head: "Funny no one knows anything around here."

I later saw him ask another employee, who also gave him a confused look. I called every department and asked if they had randomly got fish hooks in (we sometimes get weird promotional items). Nothing.

I hate it when people insist they know more about the store than people like myself, who spends 35 hours a week there. What's more likely: the three employees you asked are clueless, or your dad being senile/confusing Menards with another store?

LOL I get them all the time at Lowes..

[kklems]

What's more likely: the three employees you asked are clueless, or your dad being senile/confusing Menards with another store?[/QUOTE]

My experience with most stores is number 1

[mbennum]

Hey, the Menards by my house is selling groceries and clothing now, seems reasonable that they might have fishing tackle too... :lol:

[YoshiFan1]

Someone picked up a box of pre-packaged dessert cakes (like Hostess but a different local brand) and says to their friend while I was ringing them up, "I like these because they taste like cake" What are they supposed to taste like?

At the register another cashier was ringing somone up, he wishes her a happy mother's day. She says, "Thank you, happy mother's day to you as well" He said thanks but he's not a mother. We had a good laugh about that one after the customer left.

[Demolition Man]

...... did all customers start being nice all of a sudden?

I DIDN'T THINK SO!

More stories please.

[Porksta]

Just flub up when you reach for the jar, sending pennies and nickels everywhere. Say "shit man sorry. NEXT!" That'll learn him.
Ahh yes, customer stories...once upon a time back in high school, I worked for the local Target. It was a Saturday like most others, it was steady all day but not crazy busy. I was working up front as a cashier, and I always kept an eye out for the electonics people who brought up games just to see what people were buying. I see the electronics guy bring up a handful of games and know there are going to be some fellow gamers coming up soon to purchase these games. Enter little kid of say 11-12. He is buying one of these games and he comes through my lane, so I go and grab the game and ring it up for him and tell him he owes my fifty some dollars. He gets this huge grin on his face and hands me a jar of coins. I instantly think, "seriously?" Apparently he had been saving all of his coins and allowance and everything for this game forever, and was kind enough to bring all of the change to me at the store, so I was able to count out this fifty-some dollars in change to pay for this video game. It was hard to be mad at the kid since he was so excited about his game, but really, how hard is it to go take it to the bank with the change counting machine.

[ITDEFX]

I haven't worked in retail for 4 years now but, but yesterday when I was a bb picking up a DVD/VCR combo player, I told the sales rep I will be right back to get a cart and as soon as I walked away to get it, this anorexic black woman said to me "Hey! You work'in?", I turned around , she looked at me, I paused , turned back around and walked off shaking my head as if calling her an idiot... me, I was wearing black pants, black button shirt, and my sun glasses......... Since when does best buy employees where total black AND sunglasses in the store?!?!?!?!?!?!

fucking idiot

[Porksta]

I haven't worked in retail for 4 years now but, but yesterday when I was a bb picking up a DVD/VCR combo player, I told the sales rep I will be right back to get a cart and as soon as I walked away to get it, this anorexic black woman said to me "Hey! You work'in?", I turned around , she looked at me, I paused , turned back around and walked off shaking my head as if calling her an idiot... me, I was wearing black pants, black button shirt, and my sun glasses......... Since when does best buy employees where total black AND sunglasses in the store?!?!?!?!?!?!

fucking idiot

You could have been more polite. And she could have been bulimic.

[Kapwanil]

You could have been more polite. And she could have been bulimic.

It depends at times. I have no problem with people in other stores assuming I work there when I'm on my break. So far I've had that happen in Waldenbooks, EB/GS, Brookstone, and a few other places. What gets really odd is when I end up walking around in shorts and a t-shirt and people stop me in, say, Target and in Stop and Shop and they ask me if I work there. Some of those times it's just along the lines of "what are you smoking?"


Anyway, I love it when customers try and get around loopholes or try to pass something by my manager. They tend to stay in the store long enough to hear a name or two of the workers or the manager then squeeze up to the register and implore that [INSERT NAME HERE] said it would be just dandy that they could get an extra two items, or that we had a sleeve of plush toys stowed away in the back just for them.

This act becomes a lot of fun whenever the person they are referencing are within earshot since at that point the conversation goes a number of different ways but always ends up with the customer being allowed to complete their purchase and never being allowed into the store again. They also unofficially get shitlisted at our other stores in the area as well for trying that. If you're going to try and lie to get something we're MORE than happy to give you exactly what you deserve.

[Warlock TCK]

Memorial day weekend. Working at a Coconuts on the Jersey Shore. Tons of bennies. You can think of all the stupid things people said today.

[oNeWiNgEdAnGeL]

Worst customer service experience ever.. (Best Buy)

This guy with his 2 kids shows up with a DS Lite that had a "crack" in it. He had a Best Buy replacement warrenty and wanted to use it. I explained to him that our warrenty doesn't cover accidents. He then asked why his wife had purchased it and I told him that it covers power outage, normal wear and tear, smanufacture defects, etc. I took the DS to go ask a co-worker in the "crack" counted as norml tear and tear, and as I slightly opened it, the DS literally fell apart. I came back and the guy said he wanted take it back like that.

I called a manager, she came over and explained the situation. He then asscused me of breaking the item. He then went ahead and asked his daughter if the piece that broke off was like that at home, and the daughter that it was. He kept trying to get the daughter to tell him that it wsn't but she kept saying it was. He then apologized and walked away. The manager and I, and I'm sure the customers waiting in line overheard, we're smiling and cracking up inside.

He then leaves and comes back and I see he wants to talk to the same manager. He now got the daughter to say and he wanted and then we called over a higher manager. I started to help other customers and then the head manager told me that when I'm done to talk with them.He told his side of the story again, and, being the nice manager that he is, offered to refund the cost of the warrenty even though he didn't have to but refused to give the customer a new DS. He said that his wife was misinformed what the warrenty covered and whatnot. He then accused him of breaking the item. He left without getting a refund for his warrenty.

I'm a phone operator at Best Buy, but I handly customer service as well. This morning, I was basically solo doing everything. I didn't have much time to answer phones. So finally I got to it, and what a shock, the wife called about the DS. She said that she didn't care about the warrenty but was pissed that I broke it in half and threatened to sue Best Buy since it was on camera and whatnot. I went to the manager (not the higher position one) and explained what they're saying and she told me to tell her to basically call Best Buy Corp and not to give any names or infoormation. There's basically nothing they can sue for. So I went to tell them that, and then she asked for my last name, I told her that I wouldn't give that information over the phone and that she can come into the store and get it from a manager. She asked to speak with a manager and so I went to the manager and told her and she said to tranfser the call to her. So I did.

So I continued doing custom service until I had another question, so I went and asked that manager and also asked what happened. She said not to worry and that if the camera shows anything, is that I didn't break it on purpose and that it basically fell apart. The manager also told the wife that her daughter admitted that it was broken in front of her and I, but she responded by saying that her daughter didn't know the difference between cracked and broken or something. That's basically all of it.

Lesson of the story is that some customers are fucking retards.

[davo1224]

Oh man. I hate when people act as if the warranties cover everything. Granted, Best Buy's warranties are essentially legal theft. Some other stores actually have legitimately useful ones though. Still the customers act as if they can get a new item a year later because they dropped it in the toilet. You can't hit another car because you didn't pay attention and then demand a new car from your insurance. Same thing with warranties.

[GrilledWitOnions]

Hmm, my friend bought a PSP from BB with a warranty and later was able to just return it for credit. I remembed I thought it sounded really cool. Is that not really how it works, or is there something different he did?

And yes, all warranties pretty much suck, especially withe the DS Lite as Nintendo will cover pretty much anything, even just 1 dead pixel. Reminds me I need to return mine to them really soon...

[davo1224]

That's the only way to take advantage of service plans if nothing serious ever happens. His PSP was most likely resellable after a simple fix or they could get reimbursed by Sony for it so they gave him a gift card for what he spent. In the event that would have actually been broken they most likely would not have honored the warranty.

[GrilledWitOnions]

That's the only way to take advantage of service plans if nothing serious ever happens. His PSP was most likely resellable after a simple fix or they could get reimbursed by Sony for it so they gave him a gift card for what he spent. In the event that would have actually been broken they most likely would not have honored the warranty.Yah, he basically never played it and I think just used the GC for an MS steering wheel. I thought that was pretty cool since I usually take pretty good care of my stuff, so it seemed like I could just buy something w/warranty and then return later that year (or during warrenty period whenever that is) to trade up for something new.

But I can't really think of much I would even do that with, and it does seem a little shady to me.

[Don Chubo]

This happened about 20 years ago, but it's still a priceless memory.

I worked at a Target during my first year at college. Retail sucked, but it sucked worse as Christmas drew closer. It all came to a head when this old rag in a mink coat came in looking for a Christmas tree.

She naturally wanted the most expensive tree, so one of the guys that was in my department grabbed one off of the shelf and started to put in on a dolly. She immediately threw a fit, saying that she didn't want a tree that was on the shelf "where everyone in the store was touching it and messing up the box".

She demanded that my co-worker get her one off of the overhead riser. We both explained to her that the box on the riser was no different than the one at floor level, but she would not hear of getting anything but the tree that was 12 feet or so above the sales floor....so he goes to get the rolling ladder. All the while, I get the pleasure of standing next to her and listening to her bitch.

As he positions the ladder, she stands off to the side, and he turns to me and whispers "I ought to drop that tree on the bitch", and he climbs up the steps. I put my foot on the bottom step and hold onto the rail to steady the ladder for him.

So he is getting the tree down (big box, you know), and from the side I can see the panicked look on his face as the box starts to slide over his hands. He gets out an "OH, SHIT!!!!" as the box sails through the air.

I did not actually see what happened next, it happened so fast, but when I looked, there was the rich old hag, spread-eagle face down on the floor with a Christmas tree box on top of her. I couldn't help myself, it was one of the most ridiculous things I had ever seen. I started to laugh uncontrollably, which got my coworker to do the same.

The old hag is squalling up a storm - amazingly not hurt, but pissed. The managers are freaking out, there is a crowd gathering, and me and my coworker are sitting/lying on the floor laughing hysterically. Finally one of the managers practically picks the both of us up and shoves us into the office.

We both got a reprimand, she got a free tree, and the store got out of getting sued.

[Monsta Mack]

So yeah. Working at Wal-Mart you see everything. I do mean everything.

Recently I counted over TWENTY times where people came to electronics asking us why there were not air conditioners in the electronics department.

I can't count the number of times people have asked me when Zelda was coming to the PS2. I proceed to tell them It's a Nintendo product and they go ape shit.

The everyday customer ignorance comes when I'm doing cell phone contracts and on the phone with Cingular/T-Mobile and customers stand at the counter asking me why I can't can't cash them out. They also scream "HELLO? EXECUSE ME!" while I'm on our phone activating someones cell phone. Gah.

I had a lady demand a free house charger for her cell phone. She claimed she didn't have the house charger despite the contract being over FORTY FIVE DAYS OLD (the time limit to return/exchange cell phone products is THIRTY DAYS to boot). How do you not notice your missing a house charger for over THIRTY DAYS? You don't, she is lying of course. I even told her she should have noticed it and she became rather angry. I told her It's over the thirty days and she has to buy a charger. She proceeds to tell me I don't know how to do my job and I respond "Well I've been doing this for five years" then she tells me "So this is your real job?". She then states "It's out of my way to go here" (despite her living 5 minutes away according to her contract) Wow. So as I page for a member of management I'm waiting about twenty minutes for someone to come, all the while she's telling every customer and my associate that I'm a total jerk and that I should be fired. Thirty minutes later they give her a free house charger because you know the customer is always right!

The next day she returns to Wal-Mart and buys a DS game and acts like she's never seen me before. lmao.

The worst thing I've seen in terms of customer accidents? We had a lady perform a fake trip over a PLASTIC CLOTHES HANGER and she fucked up in the process hurting her shoulder. She was actually paid by Wal-Mart for her injuries because she threatened to sue Wal-Mart over a PLASTIC CLOTHES HANGER! WTF?

[neocisco]

Heavy Hitter's story
:rofl: That's one of the funniest stories I've read here in a long time. Thanks.

[Chuplayer]

Some dumb bitch at work thought she broke her leg today.

She slipped on some ice and fell or something. I don't know. I didn't see it happen. Anyway, she comes up to me and tells me about it. She then lifts her leg up and puts it on the side of the tableish thing. She says, "OH MY GOD!!! I THINK IT'S BROKEN!"

I just gave her the look of "you dumb bitch." I told her, "You walked all the way over here to tell me about it, you're not in the fetal position, you lifted your leg up that high, and your foot isn't dangling there like dead meat. It's not broken."

She said, "OH MY GOD!!! THE BUMP!!!"

I said, "I've had bigger bumps than that. Let me get the first aid kit."

She then blew my mind. "No, I don't need the first aid kit."

I have her another "you dumb bitch" look, but instead asked her, "Where's the ice? I'll get somebody to clean it up. And are you sure you don't need the first aid kit?"

What a dumb bitch.

[YoshiFan1]

A new complaint about pricing yesterday. We sell snacks pre-priced at $0.99 for $0.25. They are $0.99 everywhere for the most part (drug store, markets, convience stores etc. all charge $0.99). We had someone complain that $0.25 is too expensive as there is a store 25 minutes away selling them for $0.20each. 75% off isn't good enough? And of course they didn't buy them.

I hate how people complain about prices. They will say $1.00 for a bottle of soda is too much yet they are probably the same people who will gladly pay $3.50 for the same bottle of soda at Six Flags.

[sonderiaom]

There hasn't been too many customers that were really out-and-out stupid, but there were a couple that caught me off-guard.

First one happens near the end of the night, and I'm at the front door making sure that people show their card and that no one is running out with a ps3 (twice already). We also have a pharmacy within our werehouse, and as per state law, we have to allow access to the pharmacy to non-members, therefore, anyone wanting in simply has to say they are going to the pharmacy. Anyway, I'm at the front door, falling alseep from the mind-numbing boringness of it when a gal runs in and when I ask her for her card she just says "I need my drugs!".


Second one was when it was saturday morning, I was at the door, and the family was one of the first people in the door so I was not falling asleep. Anyway, one of the kids looks at me, and asks me as seriously as he could, and as straight-out as he could, if I were "president of the united states?". When I told him that I didn't know just to play around with his mind, he then asked if I was George Bush. His family was pulling him away but I told him that I didn't think I had enough gray hair to be Bush.

[GrilledWitOnions]

Alright had some crazy ones this weekend.

A family comes in (Dad, mom, and two small kids, boy and girl, probably 10ish). They're walking by the movies and the girl says, "let's buy Lady in the Water!", to which the dad YELLS something like, "That movie's crap!". And I mean he yelled at the little girl. At this point I knew these people would be tons of fun :roll:

So they are looking some more, and then approach me at the counter. The woman asks if we have The Haunting, and I tell her yes we do, it's in horror. As I'm walking over to show them, the dad starts yelling at me, "Hey! Hey! Wait!", so I turn around and he says, "Uh, hey, do you have any good war movies? Like World War II?" I was like, "WTF? This can't wait a few seconds?" So I grab the Haunting and Flags of our Fathers and go back to ring them up.

I then make the mistake of trying to sell something to them. I begin to pitch rewards since they had the older movie, which would be free, so they would get the package for just $6 more instead of $10, which isn't too bad (as a side note, I've had people decline this package when it was only $2 more, or even when it would be cheaper to get the package. :bomb:) So I explain to the woman how it works, and she doesn't get it, but for some reason is really excited to hear it again. So I explain it again, and she tells her husband to listen to it a third time. I go again. Each time I try to simplify it and say it differently, but these people are just too gone. Halfway through the dad says, "I don't want anymore movies", which I thought would stop this insanity (although technically I wasn't trying to get him to rent anything else); the woman then says, "no, listen to him!" and I have to try AGAIN. I don't think I've ever had anyone ask me to try to sell them something more than once. Finally, the guy says he doesn't have $6 and that's the end.

----------
Also had some 25ish kid get in an argument with me. Brings up a stack of previewed dvd's, but they are just 4 different ones, but about 5 or 6 of each. I could tell immediately what he had planned: a 4 for $20, but he wanted make sure he got good discs. This is fine, except the way he went about it was all wrong. Don't ever bring someone a ton of extra work. I know it seems silly, but I would rather someone brought me a few discs and asked me to check them. If they are not in good shape, I go grab a few more.

I started to check the discs and the guy wanted to do it himself. Now I had a weird feeling about the guy; he seemed shady, brought up tons of discs and wanted to look at them. When this stuff happens, it can seem like someone is trying to confuse or distract me, and make off with a stolen disc. I told him I could check out the discs and let him look at them, but I wasn't about to just let him handle all the discs. He got super pissed and started saying I had some sort of mental issue (wtf?); I finally just asked my manager what he thought and he said although it's against policy, we could let him do it this once.

In retrospect, I handled this all wrong; in fact I think I was about to just hand him each disc anyway when he demanded I let him hold them, which set off alarms 'cause it just seemed off. I really wish I hadn't been so stubborn though. About ten seconds in I should have either let him just do whatever he wanted, or gotten the manager. The guy really pissed me off and acted like a complete ass. I was having a good day too.

[GrilledWitOnions]

Okay I've got a great one, but not from me exactly. This happened to the Store Manager (let's call him Eric) at the blockbuster I work at tonight. I'll try to remember it all...

A customer came up with a Wallace and Gromit movie; he had a used copy and a new copy. The used copy was $14.99, and the new $9.99. He wanted to know why the used was higher than the new, and since it did seem a little silly, Eric told him he could get the used copy at $9.99 (so he could take advantage of the 4 for $20 used dvd offer). So the customer goes to find 3 other used $9.99 movies. Anyone see where this is going?
Customer returns with the used Wallace and Gromit, another used $9.99 movie and two NEW $9.99 movies. Eric tells him that he can not sell him all of the movies for $20 since the deal is only for used movies; he would gladly let him get Wallace and Gromit in the deal even though it is still $14.99, but he needs the other three to be used movies.
The customer then proceeded to argue with Eric for TWENTY MINUTES. He told him how he had been a manager of some tree farm (WTF?), and how one happy customer tells 3 people but an unhappy customer tells 12 blah blah blah. Eric told him how he was aware of the statistics, but the fact remains he can't sell a new movie as used, especially for $5 a piece (what 4 for $20 evens out to), since we pay nearly retail for new movies anyway. Eric made the analogy of going to a car dealer and asking for a new car at a used price... for some reason the guy understood why that wouldn't work but still wanted to get the new movies at a used price. Finally it ended with him saying, "So you want me to just walk out of here empty handed?", and Eric replied, "If that's what you feel you need to do."

The guy RETURNED with some 3 disc John Wayne set he got at Wal-mart for $15, saying, "I thought you had the best deal in town?" I guess he told Eric that he had a nice conversation with him, and Eric said, "I'll never forget it". The guy answered, "Oh... you won't remember it forever".
"Yeah, I don't think I'll ever forget it."

Hope that wasn't too long winded, seems very less funny typing it out... and I wish it had happened to me. But I still can't believe the guy argued for 20 minutes when it obviously made no sense. Just one of those guys that believes the customer is always right, so I'm gonna act like it till I get my way.

[Kapwanil]

I knew before I started doing retail that the customer is not always right, and it certainly shows after working in a card store for a while. Otherwise, here is what a handful of our customers think they are allowed whenever they make a purchase:

Everything They Buy Must Be 50% Off
Everything Must Be Buy 1 Get 1 Free
We Absolutely Must Have Stock of Things We Ran Out Of
We Absolutely Must Have Stock of Things That We Have Never Had
We Absolutely Must Have Stock of Things That Do Not Exist
By "Law" We Must Give Them Back 150% of What They Paid Upon a Return
We Must Give Them Cash Back for Debit Card Purchases Even Though We Cannot
We Should Allow Them to Pay With Credit/Debit Cards Without Any ID
We Must Accept Any and All Returns, Even if it's From Bloomingdales or GameStop
Breaking Products is Perfectly Acceptable So Long as You Are Not an Employee
Store Hours are What the Customer Desires, Not What is Feasible
We Must Price Match With Notes They Scribbled Down on a Cocktail Napkin
We Must Price Match With Stores that Do Not Exist


And, sadly, there are those customers who believe that at least five or six of the aforementioned ~have~ to be true. The saddest part is when it's done on things like $1 cards, when people eat candy from the displays and then complain its too damned expensive to pay for, and so forth. Class acts, all the way.

[woocag]

I work at a grocery store; unsurprisingly, we sell cigarrettes.

We order cigs on Wed./Thurs., depending on how busy it is, and we order what we know we can sell. We're not going to order four cartons of Marlboro Smooths, because no one buys them. We have NO problem specially ordering stuff, ordering an extra carton, or setting some aside for a customer that specially requests it. We get cigs on Saturday; almost everyone knows this.

So tell me, Marlboro Light Menthol 100s in a carton lady, WHY would you come to my store every day aroud seven this week, ask if we have a carton of your cigarrettes, get pissed when the situation hasn't changed since yesterday, and then refuse to leave a note at the desk?

I told her Tuesday night to leave a note at the desk, and also that we wouldn't get any in until Saturday morning. Sure enough, Wedensday night, she went on her normal fucking rant about how ridiculous it was that we didn't have them, she couln't believe we hadn't gotten any in, etc.

I heard she came in Thursday and last night too...luckily she ddin't come through my line!

[Allnatural]

I'm suddenly reminded of an incident that happened a few years ago. I was in the checkout line at Meijer. Ahead of me was this shady looking chap wearing a filthy trenchcoat. Hands the clerk a single Matchbox car and immediately says "I'm only paying X dollars for that because that's how much Target charges." I don't know what Meijer's price-matching policy is (assuming they have/had one) but the guy had no proof whatsoever...and it was a single Matchbox car ffs. Obviously the clerk wouldn't bite, so the guy says "forget it, but I will take these," and then pulls five of those Brach's starlight mints out of his pocket (the kind you purchase by weight). I'm not sure they even registered on the scale, but the clerk charged him twenty cents and sent him on his way.

[Ski Hawk]

How is a pita place NOT retail?
I don't think fast food counts as retail.

[neocisco]

I don't think fast food counts as retail.

Sure it does.

[GrilledWitOnions]

I don't think fast food counts as retail.Regardless of whether it's retail or not, the thread is to post stupid or funny customer stores - of which I don't think anyone has even attempted to do yet. Not a whole lot of customers have stores, much less stupid or funny ones ;)

[YoshiFan1]

I was ringing up a customer today and she asked me to look at all the items she was buying to make sure none of them were made in China as she heard "to stay away from products from China"

3 were made in the USA, 1 was made in Sri Lanka which she questioned and asked me if I thought it was ok.

[pcktlnt]

This was a while back, but I was helping my friend at a cardstore he worked for (the manager was cool with me helping out once a while). Anyway, my friend goes off to buy some food for lunch since I carpooled with him. This kid, I'll assume less than 14 or 15, was looking at some pokemon cards. Since it was the commons, I didn't pay much attention, so I walked to the comic section to see if there were any comics I would purchase. There's those mirrors in the corner that gives you a good view of the store, so for some reason I looked at it, and the kid was looking left, looking right, then pockets some cards. I was like eh... I go back behind the counter, read some comics, and the kid walks over and pays for 10 cards.

Conversation (what I can remember of it) after I count the number of cards:
Me: One dollar.
- Kid hands me a dollar.
Kid: Can I have my backpack
Me: Nope, I get to keep your backpack as long as you keep those cards in your pocket.
Kid: What? I don't have any cards. *add in random blabbering*
- I was being nice that day for some reason.
Me: If you give back the cards, you get back your backpack and I won't have you call your parents.
Kid: *More rants about not having the cards and I'm a liar*
Me: I saw you when I was over there *points*. And see those mirrors *point and explains mirrors*
Kid: Okay, okay.
- Pulls out cards (there was more than 50 cards) and I hand him his backpack
Me: Have a nice day and don't come back again.
- He leaves, a few seconds later my friend comes in with Burger King and asks why did a kid leave the store crying? lol, that made my day.


Sorry for the long read.

[Scorch]

Why did you have his backpack?

[GizmoGC]

Why did you have his backpack?

Kids put stuff (aka steal) in their backpacks. Its very common out here and I did it in my store. If a kid had a backpack in my store, he could take whatever he wants and I wouldn't be able to do anything since i'm sure I would be chewed out by a parent by going through a minors backpack. Also, if they are wearing them, they tend to knock things over.

[yukine]

I was ringing up a customer today and she asked me to look at all the items she was buying to make sure none of them were made in China as she heard "to stay away from products from China"

3 were made in the USA, 1 was made in Sri Lanka which she questioned and asked me if I thought it was ok.
You should of really fucked with her mind, and tell her that probably about 80% of the stuff in her house is from China and that their government puts hidden surveillance equipment in them.

At least I would of done it.

[pcktlnt]

Why did you have his backpack?

Had his backpack behind the counter so things couldn't mysteriously end up in it. Store policy or something. :D

[YoshiFan1]

You should of really fucked with her mind, and tell her that probably about 80% of the stuff in her house is from China and that their government puts hidden surveillance equipment in them.

At least I would of done it.

That would have been fun to say. I can't do anything like that since I am supposed to set the example for my employees and not joke around much if at all (though I will comment to them about a stupid customer)

One from today, someone picked up some prepackaged dessert cakes with an expiration date of July 1st which is printed as 701 A customer asked me if that meant they were from July 2001 or meant July 1st. Yeah we are really going to sell food that is 6 years old.

[NismoZZzz]

I just spent like 3 hours reading most of the threads on this, it funs to do when your bored. I decided to join and continue adding my daily craptastical days at work. I work at an unnamed game store everyone likes going to :-#.

Anyways, about a couple of days this dad and his 2 kids come in. They are regulars, but so fucking retarded. I hate helping them, yet they seem to always come when I'm working alone. The kids always grab a random case off the walls and ask if its good even if its NRA GUN CLUB or the classic BIBLE GAME for the PS2. After dealing with this for about 300 times total, I just respond by saying I have never played the best game ever made named Bible Game. So they buy a few a games finally, and are on there way. The next day I see them about to walk in, then suddenly back off. I knew exactly what he was trying to do. Like I said, he was a regular and would CONSTANTLY come in returning the games he bought the previous day stating his kids didn't like. The first couple times I let it past, but then it got to me when he tried returning a new copy of Ape Escape 3 that was clearly played a few times about 20 days after he bought it. I told him to just buy used so he could return them and that I couldn't return the Ape Escape. He understood until that day his kids bought 2 new games again which I knew the minute he backed out of the door that he was going to try and return them.

Moving on, 2 hours later I got the bathroom to drop a deuce. I come out and see the dad trying to return the game at my other employee. I told him the story before the dad showed up so he didn't let him return it. So this guy tried to pull a fast one, but no can do buddy. I'm sure he will try again in a few days.

[NismoZZzz]

Another story.

I'm working alone because our scheduling system is retarded. This kid comes in, I'd say age 16 - 18. He is looking for an RPG game for PS2. I show him some and start asking which ones he played to get an idea. He says he enjoys games from ATLUS, which is major publisher for RPG games in the U.S. They basically publish a game, produce it, release it, then stop producing it immediately. Mostly because everyone that wants it, buys it at release, then it barely sells anymore. So I point him to their new release of ODIN SPHERE. He decides to buy. This is when it gets funny.

My goal in transaction is give the customer what they want and ring them up as quickly as possible. I'm really fast and courteous. I know the customer just wants to go home and I want to be not doing anything. He sparks a conversation about HD gaming and how he loves the classics (Chrono Trigger, Final Fantasy III, etc) and how HD gaming doesn't look any different then those. I was puzzled cause even a baby seal can tell a difference between a RCA Cable SNES playing Chrono Trigger on a standard television to HDMI cable 360 playing Gears of War in 1080p. I was stumped and asked him what he was talking about. Apparently he was telling it how it sounds, he saw no different between regular gaming and HD gaming, no difference in picture at all. I clearly state there is HUGE difference and that I have no idea what your saying. He seemed to think I was wrong and left. Sometimes I wonder WTH some people really think.

[NismoZZzz]

Another story. I got tons.

Three kids (about 10 - 13) come in to trade in games. I take them no problem, but notice some seem way toonew. Being there was barely enough of them, I take them in no problem. One was named something along the lines of Tea Bag Van Damme, so we'll call him that.

A couple of days later, Tea Bag and friends come in with about 20 SEALED greated hits games for PS2, and some GBA cartridge that clearly look new. Us being stationed about 60 yards from a Wal-Mart, it seemed pretty fishy. My manager immediately looks at the games, looks at us, and asks where they got them. Tea Bag states he got them for hs birthday (yet he had about 3 copies of each title). My manager says he can't take them because it seems you might have stolen them from wal-mart (which happens all the damn time). They say okay and leave. About an hour later, another kid comes in with the same games, but this time they are all open and asks to trade them in. We turn them down yet again stating we won't take it. One day later, another kid comes in again trying to trade in the same stuff yet this time they took out some of the box arts. I clearly state stop trying, we can refuse the trades, we just refused them 3 times, stop because you've tried this plenty of times. That was yesterday, I see them trying again at least twice this week.

[NismoZZzz]

Another.

A dad and son walk in. I'm alone yet again. They just browse until the son finds a case for Halo 3. Here's the convo:

Son: Dad, look, Halo 3, can I get it?
Dad: No, it's rating pending
Son: But we have Halo 2, please?
Dad: no, you can't have it, stop.
Son: Please dad, please
Dad: Stop.
Son: Come on dad, please.
Dad: THAT'S IT.

This is when his dad takes the case from his hand, throws it on the ground, picks his kid up by the arms and takes him out of the store. All I heard was his dad mumble to never act like that again and his kid was crying the whole time. I'll admit it, I laughed, but at least the dad didn't give in.

[Scorch]

First and foremost.. I'm not racist, but i'm annoyed when someone comes in the store and can't speak basic english.

I get this guy that comes in today.. says "PS2 control 7.50?" and I respond back that yeah, we have used PS2 controllers, and they're 14.99. He scratches his head "Is 7.50?" "no sir, 14.99."

"..7.50?"

I go get the used controller and point to the $14.99 price tag. I tell him again that it's $15.

He looks it over, flips it around a few times, looks at the price tag, then looks at me.

"$7.50?"

:wall::wall::wall:

He picks out a few games and I ring him up for everything. His total was 43.xx. He pulls out a wad of 20's.

:wall:

[NismoZZzz]

A couple more.

One time a very very old lady came in asking us for a cream cheese bagel and orange juice. Apparently we were a deli.


This one kid comes in almost once every 2 weeks about. Uno-brow and hairy back. His back is always drenched in sweat. He doesn't bother me so I let him be. Anyways, he always comes in, looks at the same 2 games, puts one on a shelf and stands there staring at me or another employee for about 2 hours then leaves. It's very weird.

Haha, oh man. The other day, a guy came in and bought a PSP case and some sort of stereo attached for the PSP to sit on the place music like a stereo. He goes his merry way. Not more then 3 hours later, he comes back in. Here's the convo:

Joey Bag-of-Donuts: Where is it?
Me: Where's what?
(Pulls out stereo attachment that hasn't been opened)
Joey Bag-of-Donuts:: Where's this?
Me: It's a sound player attachment, it's inside.
Joey Bag-of-Donuts:: What's that?
Me: It plays music out loud from the PSP like a boombox
Joey Bag-of-Donuts:: Where's the PSP?
Me: We have them for $169.99 over here
Joey Bag-of-Donuts:: So the PSP in here isn't $14.99?
Me: That's a picture of PSP on the device
Joey Bag-of-Donuts: OH, 170 istoo much, i thought it was 15.
Me: Here, let's return this stuff so you get your money back
(Return everything, give him cash back)
Me: Whenever your ready, its 170.

And he leaves. Apparently he thought the picture of the PSP on the stereo attachment was the actual PSP. I got such a kick out of it. A couple of days later he came in asking the price of the Wii. He thought it was $2.50 and was practically ready to buy it.


I always seem to get these relay calls from one deaf customer. Now, I don't mind helping out, but this guy keeps me on the phone for 30 minutes asking me the same question about 30 times. I dunno how many times he asked me if youcan use Crackdown to play the Halo 3 beta. I also always get the random "raunchy cu** or motherfucker." It's pretty annoying.

[IAmTheCheapestGamer]

First and foremost.. I'm not racist, but i'm annoyed when someone comes in the store and can't speak basic english.

I get this guy that comes in today.. says "PS2 control 7.50?" and I respond back that yeah, we have used PS2 controllers, and they're 14.99. He scratches his head "Is 7.50?" "no sir, 14.99."

"..7.50?"

I go get the used controller and point to the $14.99 price tag. I tell him again that it's $15.

He looks it over, flips it around a few times, looks at the price tag, then looks at me.

"$7.50?"

:wall::wall::wall:

He picks out a few games and I ring him up for everything. His total was 43.xx. He pulls out a wad of 20's.

:wall:

LOL Scorch, you think that's bad, try working for a temp service with a Spanish person who knows little English. The one temp agency handed them their paycheck, they didn't know much(if any) English, but soon as they saw their check, they spoke it fluently to dispute some missing hours/money.