Best Buy offering $60 Rock Band pre-order w/ accessories

[Skylander7]

Am I the only one worried that they'll still "accidentally" charge some of us for this? The fact that some are getting cancellation emails yet also receiving emails of release date changes kind of spooks me a bit..

I knew the chances were slim to none, but hey.. it should be a lesson to all retailers. Don't rush out a product offering for preorder to preempt competitors/guarantee riding the wave of a high demand new product if you can't get the correct product information. That's one funny about the game industry.. they sell preorders up to a full year in advance, with no idea of a concrete release date or product availabitlity (it's even worse with hardware).

Then again, it's Best Buy.. it's like the customer service of Buy.com, except you can feel shafted in a retail location instead of while sitting in your computer chair. Hell, at least with Buy.com.. you can take the bad news of third world customer service while sitting down :)

[CocheseUGA]

It's because your order is still active. They are probably going to give you a day to cancel it yourself before they do it for you.

[Rig]

Am I the only one worried that they'll still "accidentally" charge some of us for this? The fact that some are getting cancellation emails yet also receiving emails of release date changes kind of spooks me a bit..

I knew the chances were slim to none, but hey.. it should be a lesson to all retailers. Don't rush out a product offering for preorder to preempt competitors/guarantee riding the wave of a high demand new product if you can't get the correct product information. That's one funny about the game industry.. they sell preorders up to a full year in advance, with no idea of a concrete release date or product availabitlity (it's even worse with hardware).

Then again, it's Best Buy.. it's like the customer service of Buy.com, except you can feel shafted in a retail location instead of while sitting in your computer chair. Hell, at least with Buy.com.. you can take the bad news of third world customer service while sitting down :)

I got the same thing, but it still shows the same SKU #. Assuming that is the bundle SKU, I am still a little giddy that the order is still there.

Of course, I expect them to cancel it within the next couple of days, so I suppose it probably doesn't matter.

[muzacinthemornin]

I called and got them to change my order the the correct one with all the extra shit.

[Apossum]

Got the email too, but on my order status page, it says both my orders are still processing.

[ecmazza]

I called and am in the process of contacting best buy legal, etc. I fail to see how this "policy" does not violate some form of consumer law, either deceptive trade practices, bait and switch or something....

And on the plus side, I don't have much else going on right now, so I should be able to bug them about this for a good bit.

[Justin42]

It's not deceptive/bait and switch as it was never shipped, it was a typo, and they are correcting it. It sucks but it's fully within their rights. You didn't even set foot in their store. And it's not like anyone had their order honored.

You don't have much of a chance of getting too much farther. They may throw you a slightly bigger GC to get you to go away but they may not.... this really isn't the deal to try to scream at them over, they actually went above and beyond what they legally needed to do giving a $5 coupon.

[imperialzerg]

so when the heck are they supposed to reverse the charges? my bank account still says they took out the money....

[botticus]

so when the heck are they supposed to reverse the charges? my bank account still says they took out the money....They never took out any money. They authorized your card for the amount of the purchase. It's dependent on your bank's policies how long that authorization sits on your account.

[ryanbph]

never mind

[TC]

Am I the only one worried that they'll still "accidentally" charge some of us for this? The fact that some are getting cancellation emails yet also receiving emails of release date changes kind of spooks me a bit.

Well then it would be Amex vs BB till the death!!!

[eshbums]

I called and am in the process of contacting best buy legal, etc. I fail to see how this "policy" does not violate some form of consumer law, either deceptive trade practices, bait and switch or something....

And on the plus side, I don't have much else going on right now, so I should be able to bug them about this for a good bit.

One of their web guys grabbed the wrong copy for the product. Let it go. Enjoy your $5 coupon.

[geniusboy91]

Hey I'm happy with the result, all things considered. Although, I'm kind of bummed the coupon expires in two months. However, if anybody plans on making an order and wants it for like $3.00 the code is yours.

Edit: Will also trade for any small amount of microsoft points (like 100) And if I get no offers imperialzerg, you can have it for free

[imperialzerg]

Hey I'm happy with the result, all things considered. Although, I'm kind of bummed the coupon expires in two months. However, if anybody plans on making an order and wants it for like $4.00 the code is yours.
ill take it =)

[seanr1221]

I may buy some wii points.

[imperialzerg]

anyone been refunded yet?

[KingofOldSchool]

So my order is still shown as "In Process" so I email BB Support and this is what I got.

---------------


I am Alex with Best Buy Customer Care.

I understand your concern about your order for Rock Band for the Xbox
360.

Currently, our record shows that your order for Rock Band-Xbox 360 is on
the process for verification. We do not have any information on the
error with the listing of your order.

Your pre-ordered item will be available on or after the release date.
Once the pre-ordered item is available, take your confirmation email,
state issued photo ID, and the purchasing credit card to the store to
pick up the item.

You can also check order status online by going to www.BestBuy.com (http://www.BestBuy.com) and
clicking on the "Order Status" link. This allows you to keep tabs on
the status of your order, regardless if you have an online account or
not.

Please do not hesitate to contact us for any questions or concerns. We
look forward to your next visit to one of our stores or to
www.BestBuy.com (http://www.BestBuy.com).


Sincerely,
Alex
Best Buy Customer Care Team

Original Message Follows:
------------------------
This inquiry is related to: Web

My inquiry is specifically related to: Orders

Primary Phone:
First Name:
Last Name:
E-mail:
Order Number:

Questions or Comments: Hi, I ordered Rock Band for the X-Box 360 on
Monday and I got an email saying that there was an error in the listing
and they would cancel my order. However, it still shows the my order is
in process. Could you please correct this?My order number is
--------------------------

So it looks like you may have to manually cancel your order.

[converge]

The just canceled mine completely:

Order Cancellation
August 10, 2007
Order Number: BBY01-123456789

Dear Converge:

There's been a change to the status of your order.

The product you ordered is no longer available and the order has been canceled. If you'd like to make another selection, visit BestBuy.com.

[v1et r1ce]

I just checked my order status on BB's site just to make sure and they did cancel for me.

[rjarmstrong100]

Are you guys getting your $5 coupon by e-mail? I got my cancellation yesterday afternoon and still have bumkus from them.

[geniusboy91]

Yeh i got mine

[Pure Apathy]

If anyone here doesn't want their $5 coupon please send me a PM. I'm just looking for one coupon.

[Justin42]

Just got this... wonder how I should answer. ;)

Store pickup is a popular option with BestBuy.com shoppers - and we're continually striving to make this service faster and more convenient. Please click the button below to fill out a brief survey about your recent store pickup experience, on 08/06/2007, including Rock Band-PlayStation 3. It should only take a few minutes.

Thanks for helping BestBuy.com serve you better!

[geniusboy91]

Just got this... wonder how I should answer. ;)

Store pickup is a popular option with BestBuy.com shoppers - and we're continually striving to make this service faster and more convenient. Please click the button below to fill out a brief survey about your recent store pickup experience, on 08/06/2007, including Rock Band-PlayStation 3. It should only take a few minutes.

Thanks for helping BestBuy.com serve you better!

LMAO me too, and the first question is: How accurate was the description.

[Z-Saber]

Answered all ones and negative remarks. Sure, I might get filtered out or something, but I tried.

[JediBaja]

Just used my $5 coupon on Smaillville season 5 dvd, which is on sale for $19.99 this week. I did notice that during checkout that the coupon expires on 10/28/07. So to everyone that has one, use it before then.