Dust voids PS3 warranty! Pics & Video included!

[jovherye]

Read this poor schmoes customer service nightmare.

http://consumerist.com/consumer/sony/dust-voids-ps3-warranty-321226.php

Supposed pics of said unit:

http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php

What the hell?! Did this come wrapped with King Tut!?

VIDEO:(Thanks to BattleChicken!)

http://consumerist.com/consumer/videos/dusty-ps3-carey-greenberg+berger-on-fox-business-323671.php

[KingBroly]

That will never hold up against the BBB, especially since the PS3 is a dust magnet, and is therefore, a fault of the manufacturer.

[jovherye]

What is the reason for the dust magnetism. Is the 360 not the same? Is there a little MS gnome living in the 360 to keep the dust out?!

[daroga]

That will never hold up against the BBB, especially since the PS3 is a dust magnet, and is therefore, a fault of the manufacturer.Just because dust is more visible on the shiny black shell of the PS3 doesn't mean its actively attractingmore than its share of dust. Run your finger over the white 360 or Wii. They have just as much dust on them as the PS3 will, just not as visible.

That being said, this is complete crap. I'd like to believe that this is fabricated.

[magiic]

that's pretty weaksauce

[b3b0p]

Dust magnet is more of a figure of speech. It's just obvious because of all the shiny.

[RAMSTORIA]

lets move on to your avatar

[Halo05]

lets move into your avatar

Fix'd'd'd'd

[PyroGamer]

Wow.

At least MS replaces their faulty consoles *waits for deluge of SDF attacks*

[Apossum]

What is the reason for the dust magnetism. Is the 360 not the same? Is there a little MS gnome living in the 360 to keep the dust out?!


it's glossy and very conducive to static. Whenever I put my hand near one, I feel like I'm going to get a static shock.

[Vanigan]

No need for SDF attacks. And there's plenty of 360 replacement horror stories to go around.

This seems like a very isolated incident, I keep reading way more examples of Sony warranty service being pretty good.

Also, where is his proof? Where's the copy of service emails?

[ITDEFX]

WTF?

Sorry we can't fix your PS3 for free because it has too much dust and you HAVE to pay us to fix it instead of use using a 4 dollar can of air to de-dust it for you!

[y2kenjination]

This is why I put a plastic sheet over all of my consoles when they're not in use-- keeps the dust away. My slim PS2 I got in 2004 is still spotless, same goes for my launch Dreamcast.

[SteveMcQ]

Awaits for TMK to put a positive Sony spin on this.

[Theduck]

This is why I put a plastic sheet over all of my consoles when they're not in use-- keeps the dust away. My slim PS2 I got in 2004 is still spotless, same goes for my launch Dreamcast.

Any specific plastic sheet or wha? Cause my systems are teh dusty.

[evanft]

Why do I have a feeling this is all made up, exaggerated, or an isolated incident?

[daroga]

Why do I have a feeling this is all made up, exaggerated, or an isolated incident?I have to imagine it's at least one, if not all three.

[The Mana Knight]

This thread should be locked. There's already one in the PS3 forum:

http://www.cheapassgamer.com/forums/showthread.php?t=159000

You lose troll. :lol:

[mykevermin]

I have to imagine it's at least one, if not all three.

Indeed.

[geko29]

I've only had problems with three (out of roughly 30-40) Sony products, but this article is completely indicative of the level of service I've received from them. I still have in my closet a 1999-era STR-DA555ES receiver that I paid $1000+ for that never completely worked from the day I bought it. By the third repair attempt, it was completely nonfunctional. After the seventeenth repair attempt, I gave up and wrote off the kilobuck+. My other (1998-era) Sony STR-DE925 receiver was repaired 3 times at a cost of $100 (flat rate repair) each time--amp failure every time--but is still working, sans the power button that FELL OFF roughly 6 months ago. The third was a Sony SVR-3000 TiVo that had an hdd failure in the first year (in fairness, this could happen to any DVR) and was repaired for the same $100 (hdd failures not covered under warranty, much like any other failure) and is still working today.

My PS3 has worked flawlessly so far, much like the PS1 and PS2 that preceeded it. But suffice it to say, if it does have a problem in the first year, it'll be on the curb rather than at a Sony service center.

[Gentlegamer]

This thread should be locked. There's already one in the PS3 forum:

http://www.cheapassgamer.com/forums/showthread.php?t=159000

You lose troll. :lol:This thread "won" by three minutes.

[benjamouth]

I just read the article and the guy was running folding@home which means his PS3 was basically on all the time. There's going to be consequences of running any console 24/7. In the PS3's case, more dust than a repair centre would expect. In the 360's case, death.

Of the people he spoke to only one was actually rude, so I guess this is going to be a pretty isolated, if not unfortunate incident.

[The Mana Knight]

This thread "won" by three minutes.This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D

[SteveMcQ]

This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :DBlood pressure rising....:lol:

[Msut77]

I will not buy a ps3 until sony apologizes for such wanton asshattery.

[benjamouth]

Blood pressure rising....:lol:

He's on my ignore list for good reason.

Alone on my ignore list I should add.

[The Mana Knight]

Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).

[SteveMcQ]

Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).The world's out to get you and Sony.;)

[jovherye]

This thread "won" by three minutes.

Thanks. I was going to post that too. I really like Sony, but the PS3 is still beyond my price point right now. No cash. I'll wait 'til more exclusives come to it. By the way, this came from kotaku. So, no, I am not a troll. And hopefully this is an isolated incident if it is true.

[BattleChicken]

This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D
IF you're not familar with the Consumerist, they deal with examples of bad customer service.

Verizon, Microsoft, Starbucks, Comcast... It isn't a slam on the PS3, it's a slam on shitty customer service. You really need to not take EVERYTHING Sony related so personally.

Edit: I've been reading the Consumerist for a LONG time now and I can tell you one thing - in the majority of cases where a BAD example of customer service (like this) gets posted, the company fixes the problem so that the Consumerist will update their story saying 'Sony decided to fix the issue'.

The Consumerist weilds a great deal of power over the PR departments of the companies it posts about.. I'd give it till the end of next week, max, before Sony PR shills (who are identical to Microsoft PR shills, or Comcast PR shills) send the guy a new PS3.

[orimental]

This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D

FUD works both ways you know. Just because it's not public, doesn't mean it's not true. Limiting viewing of links and articles by keeping it relegated to a specific forum makes the action itself FUD. Nothing to worry about? Have complete faith in Sony/PS3 CS? Then just leave it be. Defend it out here. It doesn't have to be put away and be protected if it's really just an isolated incident, which I believe it is. All experiences in life are YMMV, including dust in consoles, warped ATi cards, RRoD, etc. It's only when it happens to you that it officially becomes a stat that you believe in and are now a part of.

[Scorch]

Guess i'm fucked. I had to wipe a thick layer of dust off of my PS3 the other day.

[Lou-Dawg]

Man...how racy can one's avatar get before one of the mods asks you to take it down? Is that from porn?

[SteveMcQ]

Man...how racy can one's avatar get before one of the mods asks you to take it down? Is that from porn?I don't know, but I like it.

[soulvengeance]

Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).
You sure you don't work for Sony man? You're getting kinda crazy, even for a fanboy.

[Thongsy]

Well I'm about to send in my system to Sony for a repair/replacement next week. I don't keep track of how much dust I do or do not have on or in my console, probably next to next in the usb ports since those are or were being used by the charging cables and the Eye. Hope my situtation turns out better, though I suspect something is missing from the story, since no way, any legimate company would use that excuse to not do a repair.

[BattleChicken]

The Consumerist weilds a great deal of power over the PR departments of the companies it posts about.. I'd give it till the end of next week, max, before Sony PR shills (who are identical to Microsoft PR shills, or Comcast PR shills) send the guy a new PS3.

Halfway there! Sony CSR says dust doesn't void the warranty:

http://consumerist.com/consumer/audio/sony-csr-what-no-dust-doesnt-void-your-ps3-warranty-321288.php

[DreamSymphony]

I wrap all my unused console in packaging shrink wrap now, keeps them super clean and dust free.

[chakan]

Caring for your PS3, chapter 17: Dust

There are those who say that the Playstation 3's shiny black plastic carapace and internal power supply make it a powerful magnet for dust, but that does not excuse the user from their responsibility. To maintain your warranty with Sony Computer Entertainment America, it is YOUR duty to keep this harmful substance away from your console.

Following these simple steps will not only prevent the voiding of your warranty, but will also ensure a long life for your console, and happy gaming time for you.

1. Clean your home. Dust hides everywhere; in your carpet, between your sheets, in your closet, under your fridge...the list goes on and on. To be safe, you should wash, vacuum, or otherwise cleanse every surface in your home, daily.
2. Wipe your Playstation 3 unit once an hour with anti-static wipes. I shouldn't have to tell you to wear gloves and a hair net while doing this.
3. Cover and hermetically seal your Playstation when not in use. I've found that a popular brand of plasticware makes a 4.7 Liter box that holds my PS3 quite well.
4. Consider purchasing an ionic air purifier to place next to your entertainment center. These devices trap much of the dust floating in the air, and are available from Oreck or Sharper Image for only 200-400 dollars.

Remember, only you can prevent undue warranty voiding dust accumulation on your Playstation 3.

Next week, The Silent Killer: Surprising Oxidative Destruction caused by Air, or, "Can my PS3 run in a vacuum?"

[The Mana Knight]

Okay, while looking at the biggest PlayStation fansite on the internet forum, there were several who said they sent in their PS3 when it was dusty. Many of them said they received a new (or replaced PS3) without any issues.

It's definitely a very isolated incident with one rep. This is no worse than some MS reps making you pay shipping (while others do not). Some saying your launch console wasn't covered for RRoD while some do.

So let's just end the Sony hate here and refusing to buy a PS3 because of this bogus article.

And to prove Sony has good customer care these days, here is the proof:
Another feather in the cap for the PlayStation brand, replacing those weird ugly marks that marred the hat in the eyes of the public for a little while. Two aspects of the PlayStation customer service system, the call center and outsourcing technology, have recently been given the thumbs up in the form of two awards, given by the National Outsourcing Association.

While Sony doesn't get the awards, the service who takes care of the customer care end, Sitel, claimed the awards for Best Private Sector Call Centre and Utilities and High-Tech Outsourcing Project of the Year. Like we said, not directly Sony, but it's a plus in the PlayStation brand as a whole. Anyone had to rely on customer service with a Sony product? Did it go swimmingly?

http://www.ps3fanboy.com/2007/10/31/playstation-customer-care-gets-two-awards/

There's plenty of good PS3/Sony news out there, but those anti-Sony viral marketers will do what it takes to hide this. :roll:

[VidgamesgivemeA_D_D]

Oh I see so Sony wants us to open up our consoles and clean them frequently?

But wait, opening the console VOIDS THE WARRANTY!

Fuck you Sony.

[y2kenjination]

Any specific plastic sheet or wha? Cause my systems are teh dusty.
Anything works, heck, even a towel. Just put it over the top of your system, and it should keep away most of the dust.

[SteveMcQ]

You know what would be good are some silicone USB port covers. I rarely use them, if ever. I know Radtech makes them for PowerBooks and MacBooks, but anyone seen just regular USB port, individual covers?

[pete5883]

Halfway there! Sony CSR says dust doesn't void the warranty:
People seem to be having trouble with this article. The headline is misleading. Allow me to emphasize for clarification.

A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty.
...
Ive spoke to several CSRs, each of whom took a similar position until they read the account notes.
At some point in the calls, the CSR's say that dust shouldn't void the warranty. But by the end of the call they look at the case and say that it does.

[-Never4ever-]

Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).

It's official: you're either a joke account, or batshit insane.

[SteveMcQ]

It's official: you're either a joke account, or batshit insane.The sad thing is, neither is true. He truly believes everyone is out to get him and Sony.

[BattleChicken]

People seem to be having trouble with this article. The headline is misleading. Allow me to emphasize for clarification.

At some point in the calls, the CSR's say that dust shouldn't void the warranty. But by the end of the call they look at the case and say that it does.

I didn't bother to listen to the audio. I was just adding to my original post.

I still think by the end of next week the PR critters at Sony will fix the guy's PS3.

[The Mana Knight]

It's official: you're either a joke account, or batshit insane.
No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Oh I see so Sony wants us to open up our consoles and clean them frequently?

But wait, opening the console VOIDS THE WARRANTY!

Fuck you Sony.Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/
A transcript has been created between a Sony customer service representative and an individual named Ive. Ive wanted to know if a dusty PS3 would constitute a voided warranty, which is generally the case as a dusty PS3 falls into the broad "neglect" category for warranty voiding.

However, the CSR surprised him with this Valley-Girl-like response: "The only way that it, um, voided is if it was neglected, um, abused, dropped or anything like, modificated like if you opened it up, modification, if you didn't have your receipt, um, any power failures like mother nature or anything like that then that actually does void the warranty. Other than that any defective PS3s or anything like that is still, um, still under the warranty."

Further research on Ive's part indicated that a dusty PS3 will probably have the warranty voided, due to the aforementioned neglect category. So guys and gals, take care of your sexy black machine. Grab some cans of compressed air or whatever and keep the innards of your system as clean as possible. We'd hate any of you to get screwed out of a replacement system!


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.

[BattleChicken]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.
:imwithst:
I can't think how to *really* respond to something like that, it is so absurd. Grow up kid...

[The Mana Knight]

:imwithst:Uh, no. ;)

I was just taking out all my anger. :-P

[pete5883]

I don't understand how anyone can really think this is fake. There is really no basis to think it is fake, other than wanting it to be fake. And why is a bad story about Sony customer service a conspiracy meant to spread misinformation and make Sony look bad, but a story about bad MS customer service obvious true fact?

Further research on Ive's part indicated that a dusty PS3 will probably have the warranty voided, due to the aforementioned neglect category.

See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

Did you read your own quote? It's in black and white right there that, according to the CS reps, excessive dust can void your warranty.

[BattleChicken]

Uh, no. ;)

I was just taking out all my anger. :-P

Seriously, I like you man - but how else is someone supposed to respond to something like that?

You usually have interesting things to say, but you need to mellow out -- there is no reason to get so upset over something so small. Like any kind of faith, if you have faith in the strength of the PS3, someone attacking it shouldn't shake your foundation.

Just agree to disagree - it turns 'arguments' into 'discussions'.

[lowgear26]

This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D

Link to friends with dusty consoles?

[VidgamesgivemeA_D_D]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.
Get Fucked lil kid.

Sony fanboys should be lined up and shot.

[geko29]

Sony fanboys should be lined up and shot. Fixed it for you. :)

[naes]

HOLY SHIT! Best post ever.
No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

[gage006]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

And this, ladies and gentlemen, would be a sony fanboy.

[lowgear26]

Does anyone else think the Mana Knight is really the Angry German kid. That is all I can picture with that last post of his.

[The Mana Knight]

Does anyone else think the Mana Knight is really the Angry German kid. That is all I can picture with that last post of his.I'm just beyond furious with the Sony bashing because I actually OWN a PS3 unlike most, and I'm VERY happy with it. Those who try to fire at my PS3 or ANY console/handheld I may like (like PS1, PS2, PSP, Dreamcast, SNES, GBA, etc.), I will get very angry. I just really care about my favorite gaming platforms. Part of that could be because I really don't have many friends (no girlfriend also) and my gaming consoles are one of the only things I have.

[SteveMcQ]

I'm just beyond furious with the Sony bashing because I actually OWN a PS3 unlike most, and I'm VERY happy with it. Those who try to fire at my PS3 or ANY console/handheld I may like (like PS1, PS2, PSP, Dreamcast, SNES, GBA, etc.), I will get very angry. I just really care about my favorite gaming platforms. Part of that could be because I really don't have many friends (no girlfriend also) and my gaming consoles are one of the only things I have.At least he's honest.

[lowgear26]

I'm just beyond furious with the Sony bashing because I actually OWN a PS3 unlike most, and I'm VERY happy with it. Those who try to fire at my PS3 or ANY console/handheld I may like (like PS1, PS2, PSP, Dreamcast, SNES, GBA, etc.), I will get very angry. I just really care about my favorite gaming platforms. Part of that could be because I really don't have many friends (no girlfriend also) and my gaming consoles are one of the only things I have.

Instead of putting ridiculous posts on here defending your PS3 love, try to actually just use whatever facts you do have, instead of acting like a raving Shaq-Fu fanboy.

PS......Those who fire at "my" PS3.......You need to get a grip on reality

[Apossum]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.



Look closely...you can see Perseus and the big dipper

[chakan]

fuck fuck fuck fucking PS3 fuck fuck fucking fucking stupid shit fuck fuck fuck fuck fucking PS3 all over fuck fuck
(edited for space)
http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/


Further research on Ive's part indicated that a dusty PS3 will probably have the warranty voided, due to the aforementioned neglect category. So guys and gals, take care of your sexy black machine. Grab some cans of compressed air or whatever and keep the innards of your system as clean as possible. We'd hate any of you to get screwed out of a replacement system!
See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.


This is your proof that this story is false? Did you read it, or were you to busy thinking of ways to say fuck?

[Serpentor]

Mana Knight is in trouble again, is he? Sigh... He got passion for the PS3, i give you that.

While i find the dust story out of the ordinary, i don't care if this is true or not, there's no such thing as 100% satisfied at 100% of the time. The way i look at it, it's a very isolated incident and good to know and life goes on...

Battle Chicken got some deep philosophies there...

[lowgear26]

It seems to me that Mana Knight doesn't want anyone to bash the PS3, yet Nobody really was saying anything about the PS3 til Mana had to intervene.

Mana Knight Instigated all this just so he could talk about his PS3, I find this beyond Sad.

[Fanboy]

Sony fanboys should be lined up and shot.Fixed it for you. :)
[-(

[VidgamesgivemeA_D_D]

I'm just beyond furious with the Sony bashing because I actually OWN a PS3 unlike most, and I'm VERY happy with it. Those who try to fire at my PS3 or ANY console/handheld I may like (like PS1, PS2, PSP, Dreamcast, SNES, GBA, etc.), I will get very angry. I just really care about my favorite gaming platforms. Part of that could be because I really don't have many friends (no girlfriend also) and my gaming consoles are one of the only things I have.

Xbox 360 is like the hot chick you can never have.

[BattleChicken]

Battle Chicken got some deep philosophies there...

There is no spoon.

[anomynous]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.
Quouted for hilarious fanboyism

[ITDEFX]

I just heard the conversation.... wow, just wow. Of course ALL electronics attract dust. Unless your running a clean room, there is NO WAY to prevent this from happening. How many people you know live, watch, and play video games inside of a clean room!?!?!?

Looks like that CSR is gonna get a write up for this making Sony look like a fool. Right now I am glad I didn't buy a PS3.

[BULL_Ship]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.


Did this come to mind for anyone?

http://www.youtube.com/watch?v=kHmvkRoEowc

[Gentlegamer]

http://i35.photobucket.com/albums/d173/Gentlegamer/LEAVEBRITNEYALONE.jpg

LEAVE PS3 ALONE!

[TimPV3]

http://cache.consumerist.com/assets/resources/2007/11/Front.jpg

http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php

Health hazard or not, that's neglect. Imagine what it looked like before it got shipped and handled :roll:

[chakan]

Ok, I do have to say this guy's PS3 is gross. Saying that its a danger to the technician's health is overboard, but seriously, is the owner playing his PS3 in the attic?

[TimPV3]

Ok, I do have to say this guy's PS3 is gross. Saying that its a danger to the technician's health is overboard, but seriously, is the owner playing his PS3 in the attic?I know if I was the technician I wouldn't touch it. Opening and cleaning it would be a bitch, worth the $150 alone. It's probably got a foul odor coming from it too.

That picture should be in the OP, for hilarity's sake.

[BULL_Ship]

Yeah, I doubt it was a health threat, but then again, it's probably got a foul odor coming from it too.

I bought a ps2 from ebay that was nearly as dusty. It was a model 50001 and my 3rd replacement (still works). Just canned air it and looked find but still smelled like tobacco for a few weeks. So I guess the technician could get lung cancer if he huffed on it enough that would be a health hazard.

[KingBroly]

Yeah, no wonder the warranty was voided. That thing looks like it was buried before it was sent off. I mean, come on. Someone obviously just wanted to create a story here.

[BattleChicken]

http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php

Health hazard or not, that's neglect. Imagine what it looked like before it got shipped and handled :roll:
The only thing this really proves is the PS3 they gave pictures of are VERY dirty. Even if this is the guy's PS3, and it very well may be, it does NOT mean that the person SENT it that dirty.

When I was in college, I loaded and drove trucks for UPS -- the conditions, at least at the hub I worked, were pretty crappy/run down, and stuff was suprisingly dirty and mishandled.

As the sole reason for releasing the photos was a PR move (shitty PR move, IMO), for the Consumerist, to say 'hey, its REALLY dirty' -- so the handling received AT their site is also represented in the photo -- as far as we know the shell (sans the vents) were spotless on receipt. We don't know, and unless the person who sent it TO Sony took picutres PRIOR to sending it, we never will.

Also, I just noticed The collected dust on the first picture doesn't look right.

There's a door that covers that up right? The underside of the door is pretty clean. no prints, no nothing -- why is there a ton of settled dust on the bottom lip, like it was open forever, and there isn't any dust sedementation It doesn't make sense that it would ebn THAT dirty if it was closed.

Edit: I just read a post by the owner of this PS3 in the Consumerist comments (bolded parts my emphasis):

BY IVEALWAYSGOTMAIL10 (http://consumerist.com/commenter/ivealwaysgotmail10/) AT 07:07 PM (http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php#c2980537) This is my ps3,

I wiped the system off before i sent it in,

Fact is that Almost any Desktop computer's Vents look about as dusty as the inside of the vents on my system, And the PS3 is a very glossy console that has a vacuum like fan system inside of it that creates static electricity, attracting even more dust.
So Guys, Anyone who says i should have cleaned it more, Exactly what do you think i should have done?
Compressed air voids the warranty, And im not going out and buying a mini-vacuum just to vacuum off my ps3, I have a Dyson and from what I've heard from the techs High powered vacuums also void the warranty.
How is one supposed to clean the inside of the memory stick and sd slots? And the USB ports?!
Again, The system did not "go to burning man", and No matter what anyone says i took great care of my system, I LEFT THE MMC READER CLOSED! It was NEVER OPEN I didn't use it!

Computers, Receivers, Tivos, Dvrs, ps2's, All of those things get very dusty very easily.
The ONLY Contributing factor to the mass amount of dust other than my dead skin, and the air around me, was that I ran FOLDING@HOME , Which (for all you non-ps3 owners) Is a computing project that you can set to start when you ps3 is Idle, It runs 24/7 Using alot of CPU and spinning the fans (collecting dust) in an effort to use the worlds computer power to research ways to cure diseases like Alzheimer's, using simulations of foling proteins.)
FOLDING@HOME IS INCLUDED with the ps3 firmware, Maybe They should bring to the attention of the world the fact that It may in fact be the cause of the end of your warranty.
Again I 100% Beleive that the contributing factor to the amount of dust is because the system was left to run Folding@home Computations almost 24/7.
Maybe sony should send out some SD CF and MS Slot holders to stop the dust from getting in, maybe some slot cleaners and a Mini dirt-devil to come with your ps3? this is absolutely ridiculous.
The ps3 was Kept Indoors, in an entertainment center, a Quite CLEAN entertainment center, that still has a very faint half circle of dust where the ps3 use to sit.

I just put his whole post down, I don't agree with all his assertions, but the fact he kept that door shut makes me question the validity of the picture.

IMO Sony aught to just give the guy a new one. This is bad, stupid PR handling, and it just gives them a PR black eye for no good reason.

I would say exactly the same thing if it was a Wii or an Xbox360 customer service problem, For the record.

[Justden]

Wow, who needs one of these ($399.95 (http://www.sharperimage.com/us/en/catalog/product/sku__SI871GRY)):


--> http://images.sharperimage.com/all/en/images/products/si871gry_pip.jpg



when you could get one of these ($399.99 (http://www.amazon.com/PlayStation-40GB-Spider-Man-Movie-Pack/dp/B000XGJH1O/ref=pd_bbs_sr_3?ie=UTF8&s=videogames&qid=1195105943&sr=8-3)):


--> http://consumerist.com/assets/resources/2007/11/1.JPG

[MSUHitman]

Actually this would work better for him:

http://www.oreck.com/air-purifiers/xl_air_purifier_tabletop_pro.cfm

Sharper Image just lost a class action lawsuit about their Ionic Breeze. The Oreck system is better and they just dropped the price to $350.

Of course, given the state his PS3 is in, he would bring the Oreck air purifier back within the 60-day trial saying it worked fine at first but not now and want a refund. It will look like the PS3 does now with him saying, "Oh I cleaned it just like you told me to do." :)

[chakan]

Also, I just noticed The collected dust on the first picture doesn't look right.

There's a door that covers that up right? The underside of the door is pretty clean. no prints, no nothing -- why is there a ton of settled dust on the bottom lip, like it was open forever, and there isn't any dust sedementation It doesn't make sense that it would ebn THAT dirty if it was closed.



I inspected my PS3 after the first story in this topic, and that was oddly the ONLY area of my PS3 to have any significant dust build up. I have no idea why, I keep that little flap closed.

[Richlough]

lets move on to your avatar

That's why I clicked on this thread . :applause:

[Richlough]

http://i35.photobucket.com/albums/d173/Gentlegamer/LEAVEBRITNEYALONE.jpg

LEAVE PS3 ALONE!

Sig worthy , f it was smaller .

[mtxbass1]

http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php

My God.

I cannot believe how filthy that thing is!

[VAD3R or Fro]

Sony should fix the PS3, BUT GOOD GOD MAN!!! Atleast take a few more minutes to clean it up! It looks like a peice of dirt!

[pete5883]

I figured it out. The guy sent it out spotless. The box opened up, fell out of the truck, and fell down a dusty embankment. The delivery man tried to put it back in the box before anyone noticed, but the damage had been done. I'd go and post this story claiming to be the delivery man, if I was in a trolling mood.

[The Mana Knight]

Sony should fix the PS3, BUT GOOD GOD MAN!!! Atleast take a few more minutes to clean it up! It looks like a peice of dirt!Here's what the PS3 warranty says:
THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT (A) IS USED WITH PRODUCTS THAT ARE NOT COMPATIBLE WITH THIS PRODUCT; (B) IS USED FOR COMMERCIAL PURPOSES (INCLUDING RENTAL); (C) IS MODIFIED, OR TAMPERED WITH; (D) IS DAMAGED BY ACTS OF GOD, MISUSE, ABUSE, NEGLIGENCE, ACCIDENT, WEAR AND TEAR, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED TO DEFECTIVE MATERIALS OR WORKMANSHIP; (E) HAS HAD THE SERIAL NUMBER ALTERED, DEFACED OR REMOVED; OR (F) HAS HAD THE WARRANTY SEAL ON THE PS3TM SYSTEM ALTERED, DEFACED, OR REMOVED. THIS WARRANTY DOES NOT COVER CONSUMABLES (SUCH AS BATTERIES) OR PRODUCTS SOLD "AS IS" OR WITH ALL FAULTS. THIS WARRANTY SHALL ALSO BE VOIDABLE BY SCEA IF (1) SCEA REASONABLY BELIEVES THAT THE PS3TM SYSTEM HAS BEEN USED IN A MANNER THAT WOULD VIOLATE THE TERMS AND CONDITIONS OF A SEPARATE END USER LICENSE AGREEMENT FOR SYSTEM SOFTWARE; OR (2) THE PRODUCT IS USED WITH PRODUCTS NOT SOLD OR LICENSED BY SCEA (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCEMENT DEVICES, CONTROLLERS, ADAPTORS AND POWER SUPPLY DEVICES). YOU ASSUME ALL RISKS AND LIABILITIES ASSOCIATED WITH USE OF THIRD PARTY PRODUCTS. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM AN AUTHORIZED RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

[BattleChicken]

I figured it out. The guy sent it out spotless. The box opened up, fell out of the truck, and fell down a dusty embankment. The delivery man tried to put it back in the box before anyone noticed, but the damage had been done. I'd go and post this story claiming to be the delivery man, if I was in a trolling mood.
*shrug* you can disagree with me (assuming thats what you're doing) -- I don't get all upity when someone expresses an opinion different than mine.

Regardless of how clean or dirty the PS3 was, lots more people have read and looked at the followup story because of the photos they posted of the unit -- last time I looked, 17,000 people didn't think that the PS3 was too dirty to fix; which was at the time about 60% of the respondants.

If they just replaced it, they wouldn't have received the additional bad press, or negative good will.

[pete5883]

*shrug* you can disagree with me (assuming thats what you're doing) -- I don't get all upity when someone expresses an opinion different than mine.
Did you mean to quote me? I was just thinking aloud, nonseriously. It would explain a little bit though.

[CocheseUGA]

This thread is spectacular for a multitude of reasons. The things I've learned today:

TMK isn't a whiny bitch AT ALL.
Don't play your PS3 in 1930s Oklahoma.
I can record calls in my state.
Sony is NEVER wrong.

Thanks thread!

[BattleChicken]

Did you mean to quote me? I was just thinking aloud, nonseriously. It would explain a little bit though.
I did mean to quote you, but I thought you were being sarcastic, and your post seemed content-wise poking fun at the big one I made earlier. It looks like I read too much into it - sorry about that.

I *have* seen packages fall of trucks and tear open on a number of occasions, tho.. so your theory is technically possible (but unlikely!)

[Gentlegamer]

Sig worthy , f it was smaller .How's this?

http://i35.photobucket.com/albums/d173/Gentlegamer/LEAVEBRITNEYALONEsmall.jpg
LEAVE PS3 ALONE!

[BattleChicken]

Another post regarding this guy on the consumerist website. The kid got on Fox News where Sony's position wasn't even represented.

http://consumerist.com/consumer/videos/dusty-ps3-carey-greenberg+berger-on-fox-business-323671.php

Man.. this PR black eye keeps getting worse and worse... They should have just replaced it once it popped up on the Consumerst... I bet the Sony PR monkeys know that now.

Note: All companies have PR monkeys.

[Redeema]

LMAO at CocheseUGA's 1930's Dust Bowl comment. Even if no one else got it, I did.

That there is one damn dusty PS3, I don't think they're under any obligation to fix that. Could they have just cleaned it off? Yeah, probably. Could he have just cleaned it off before he sent it? Hell yes! If he didn't have the courtesy (read: smarts) to take a little cloth to it, then he shouldn't have a problem with them turning it back.

[jovherye]

Updated! Thanks BattleChicken!

[The Mana Knight]

Another post regarding this guy on the consumerist website. The kid got on Fox News where Sony's position wasn't even represented.

http://consumerist.com/consumer/videos/dusty-ps3-carey-greenberg+berger-on-fox-business-323671.php

Man.. this PR black eye keeps getting worse and worse... They should have just replaced it once it popped up on the Consumerst... I bet the Sony PR monkeys know that now.

Note: All companies have PR monkeys.Naw, SCEA's PR isn't bad at all. The PS3 was indeed dusty and shouldn't be fixed. END OF STORY!!! That PS3 looks like it was within a MotorStorm track just lying around.

[apokalipze2]

I actually agree. The guy is a fucking pig for letting his system gather all that dust. I mean how long can it take him to wipe the fuckin' machine with a cloth

[Tsukento]

No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning. Hm. There's a secret message in TMK's post. I think I have it figured out.

I'm not fucking stating the fucking truth over what fucking happened. someone was just fucking Sony.
What is wrong with fucking people these days. Try fucking Sony and the PS3 all over fuck in buses.

Thaaaat explains a whole lot. Note that I only removed words and letters from his whole post and did not type in anything extra. I HAVE DECODED HIS SECRET!

Anyways, what's up with technicians? They too fucking dirt poor to afford surgical masks?
http://www1.istockphoto.com/file_thumbview_approve/106759/2/istockphoto_106759_blue_surgical_mask.jpg

Jesus Christ.

[daroga]

...

What on earth could've causwe that much dust to build up in under a year? Even if we never cleaned our house I don't think things would get that bad around here...

[Tsukento]

He mentioned a Sony rep noted it arrived in fine condition before noting it to be a gift for the technicians. Unless it's referring to the package itself, I'd say someone would have noticed that thing being full of dust if they had seen it prior to sending it in.

It's especially strange when the guy says he wiped it down before sending it in.

[The Mana Knight]

Hm. There's a secret message in TMK's post. I think I have it figured out.



Thaaaat explains a whole lot. Note that I only removed words and letters from his whole post and did not type in anything extra. I HAVE DECODED HIS SECRET!

Anyways, what's up with technicians? They too fucking dirt poor to afford surgical masks?
http://www1.istockphoto.com/file_thumbview_approve/106759/2/istockphoto_106759_blue_surgical_mask.jpg

Jesus Christ.Oh shut up. I have plenty of insults for you (since you're easily my most hated CAG member), but I'll do it later. ;)
...

What on earth could've causwe that much dust to build up in under a year? Even if we never cleaned our house I don't think things would get that bad around here...Like I said before, probably left on the MotorStorm track. IMO, I think it was left on this event I played (I took the picture on my MotorStorm):

http://i84.photobucket.com/albums/k38/The_Mana_Knight/Gaming/GCrab.jpg

The track was called Dust Devil after all.

[mykevermin]

Images of this PS3's owner have begun to leak onto the internet.

http://blogs.bnet.com/ethics/images/pigpen.gif

[evanft]

Now that's funny shit, myke.

[Tsukento]

Oh shut up. I have plenty of insults for you (since you're easily my most hated CAG member), but I'll do it later. ;) Oh hey, I thought you said you put me on ignore. :applause: Funny you should say that though, as that can be easily applied towards you from everyone else here.

[CocheseUGA]

I think the real question is, at this point, who doesn't have TMK on ignore?

[BattleChicken]

I'm a bit suprised that everyone is just taking the picture as being a legit representation of the condition of the guy's PS3.

I think the conditions surrounding their release of the photos makes it suspect enough to at least take Sony's PR move with a grain of salt... They at the very least took pictures that made the unit look as bad as they could - meaning they didn't wipe off the Sony tech finger prints. At the worst, they dirtied it up some more and took the photos -- we'll never know, because the owner of the PS3 didn't take photos prior to sending it.

This is a sleazy PR move. The company, the console, the condition, or anything else is irrelevant aside from that. As soon as the consumerist picked this up, they should have fixed it.. like all the other good PR monkeys do. (I read Consumerist WAY more than CAG)

[The Mana Knight]

I think the real question is, at this point, who doesn't have TMK on ignore?You think I give a damn?? I have 20 on my ignore list but I doubt anyone cares. I guess you're next since your post cause cancer.

[BattleChicken]

I think the real question is, at this point, who doesn't have TMK on ignore?
ARGG Your post just gave me cancer!!

:-&

For reals.

[Tsukento]

I'm a bit suprised that everyone is just taking the picture as being a legit representation of the condition of the guy's PS3.

I think the conditions surrounding their release of the photos makes it suspect enough to at least take Sony's PR move with a grain of salt... They at the very least took pictures that made the unit look as bad as they could - meaning they didn't wipe off the Sony tech finger prints. At the worst, they dirtied it up some more and took the photos -- we'll never know, because the owner of the PS3 didn't take photos prior to sending it.

This is a sleazy PR move. The company, the console, the condition, or anything else is irrelevant aside from that. As soon as the consumerist picked this up, they should have fixed it.. like all the other good PR monkeys do. (I read Consumerist WAY more than CAG)
I'm slightly on the fence of thinking someone fucked up or fucked with something there. It's rather odd how nothing was said to him for 5 days until he actually called and got called a little while later. Common logic would say that he would have cleaned at least the outside before packing it up, which he claims to have done before sending the console. So all of that dust around it and the smudged dirt seems rather odd.

You think I give a damn?? I have 20 on my ignore list but I doubt anyone cares. I guess you're next since your post cause cancer.
TMK is this forum's guy who takes everything incredibly serious as if he were in an episode of Yu-Gi-Oh.

[Thongsy]

That thing is dusty, shit it doesn't even look taken care of. He doesn't deserve to own any electronic device at all. On the video he doesn't even deny the condition of the PS3. Should Sony repair it, yes, is he a stupid fucking idiot who can't even take the time to clean the system, yes. He's probably one of those people who puts it in an enclose space also and wonder why it shuts off from overheating.

[SteveMcQ]

You think I give a damn?? I have 20 on my ignore list but I doubt anyone cares. I guess you're next since your post cause cancer.Someone's getting sassy.

[BattleChicken]

Now there is a good replacement story from Nintendo -- where the guy spilled beer on it, and Ninty replaced it under warranty anyways.

http://consumerist.com/consumer/above-and-beyond/nintendo-replaces-soused-ds-lite-free-of-charge-324141.php

A lot of the consumerist comments on this one are ripping on Sony, because they wouldn't replace a dusty PS3.

Ugh.. Sony just needs to replace the damned thing and be done with this bad PR.

[whoknows]

The PS3 is very dusty and doesn't appear to have been taken care of well at all. Probably his fault the system broke.

Still, since it is under warranty Sony should fix it, but damn, someone needs to teach this idiot how to take care of his stuff.

[The Mana Knight]

The PS3 is very dusty and doesn't appear to have been taken care of well at all. Probably his fault the system broke.

Still, since it is under warranty Sony should fix it, but damn, someone needs to teach this idiot how to take care of his stuff.I pointed out the warranty earlier in this thread.

http://www.cheapassgamer.com/forums/showpost.php?p=3586361&postcount=87

It mentions that if something wasn't taken care of (or abused or something, like that PS3), the warranty is voided.

It's like if you got a brand new car, took a sledgehammer and starting smashing it in various places. You go back to the place you got the car at and expect them to cover the warranty because the engine wasn't working, when you were the one who smashed the car with a sledgehammer in the first place.

[-Never4ever-]

You think I give a damn?? I have 20 on my ignore list but I doubt anyone cares. I guess you're next since your post cause cancer.

This post (as well as others) suggest that you do, in fact, care a great deal.

Just chill the fuck out. You're always geeking out because of Sony. Always stressing out when people don't the world the way you do. People don't like Sony? Then fuck 'em, go and play some Drake, or R&C 2008.

If you really aren't the by-product of someones overactive imagination (ie; a joke account), then you need to stop taking this all so personally. Otherwise years from now you'll be a rundown old man wondering where all the time went.

[Apossum]

PS3s look much worse in pics. The ones I've owned looked fine, then in a pic, the flash exposed every last piece of dust and finger grease that came in contact with the thing.


if he's from AZ or NM, then that would explain a lot too. My PS2 probably looked close to that by the time I moved away from AZ. okay, maybe not caked like that thing, but it was bad.

[soulvengeance]

I pointed out the warranty earlier in this thread.

http://www.cheapassgamer.com/forums/showpost.php?p=3586361&postcount=87

It mentions that if something wasn't taken care of (or abused or something, like that PS3), the warranty is voided.

It's like if you got a brand new car, took a sledgehammer and starting smashing it in various places. You go back to the place you got the car at and expect them to cover the warranty because the engine wasn't working, when you were the one who smashed the car with a sledgehammer in the first place.
I was thinking more like if you didn't change the oil, but the sledgehammer analogy would work too.:)

[B:L]

He mentioned a Sony rep noted it arrived in fine condition before noting it to be a gift for the technicians. Unless it's referring to the package itself, I'd say someone would have noticed that thing being full of dust if they had seen it prior to sending it in.

It's especially strange when the guy says he wiped it down before sending it in.
It seems from the facts that he did indeed wipe it down. He also took good care of his system and has a clean well-maintained entertainment center.

It's possible that the dust inside that dust magnet of a system got shaken out during shipping, and covered the system. But that's still not negligence.

For Sony to take pictures of the "system" in question to try and discredit this guy is SHAMEFUL for a company. Some have said that many "clean" PS3's would look like that if taken with a flash camera.

With the way this is being handled by Sony, I wouldn't be surprised if they set up this PS3 to look as bad as possible in pictures.

[VipFREAK]

Huh? what fucking idiot came up with this...? Dust is everywhere... wtf do you think creates a RROD?! Dust!?

ha ha... get it... xD

[Tsukento]

It mentions that if something wasn't taken care of (or abused or something, like that PS3), the warranty is voided.

It's like if you got a brand new car, took a sledgehammer and starting smashing it in various places. You go back to the place you got the car at and expect them to cover the warranty because the engine wasn't working, when you were the one who smashed the car with a sledgehammer in the first place.
Terrible analogy seeing as how in the case of the PS3, the only thing wrong with it is being dusty as hell, preventing it from working. Guy didn't bust apart his PS3 and expected Sony to cover it.

A better analogy would be leaving a bicycle out on the patio for days, leaving the chain to rust and the tires to lose air, then going back to the store and expecting them to replace or fix it for free.

But that only works if he didn't actually clean off the PS3.

[BattleChicken]

Terrible analogy seeing as how in the case of the PS3, the only thing wrong with it is being dusty as hell, preventing it from working. Guy didn't bust apart his PS3 and expected Sony to cover it.

A better analogy would be leaving a bicycle out on the patio for days, leaving the chain to rust and the tires to lose air, then going back to the store and expecting them to replace or fix it for free.

But that only works if he didn't actually clean off the PS3.
An even better analogy than that would be someone spilling beer on their Nintendo DS, and then asked Nintendo to replace it under warranty.




Oh wait, Nintendo DID.




Never mind.

[The Mana Knight]

Terrible analogy seeing as how in the case of the PS3, the only thing wrong with it is being dusty as hell, preventing it from working. Guy didn't bust apart his PS3 and expected Sony to cover it.Actually it is a decent analogy. He/She treated it like shit and that's why I put that analogy.

[Blackout]

Images of this PS3's owner have begun to leak onto the internet.

http://blogs.bnet.com/ethics/images/pigpen.gif

Great stuff!

I wonder if I spill hot nacho cheese all over my PS3, will Sony fix it? The guy just needs to take care of his system.

[Tsukento]

Actually it is a decent analogy. He/She treated it like shit and that's why I put that analogy.
Except your analogy involves someone smashing their car knowingly and stupidly. Whereas the guy basically just put off dusting his PS3 off on a regular basis.

Huge difference between physically abusing a console and ignoring it.

[H.Cornerstone]

Except your analogy involves someone smashing their car knowingly and stupidly. Whereas the guy basically just put off dusting his PS3 off on a regular basis.

Huge difference between physically abusing a console and ignoring it.

I have had my PS3 for one year now, and i have only dusted it once and it isn't even REMOTELY close to that dusty, and my room is very dusty. He obviously neglected it plus put it in a very bad situation. And all the dust probably blocked the fan and air holes causing it to over heat

I very rarely side iwth corporations but I have to on this one.

[zewone]

What a dumbass.

Clean your shit, you filthy motherfucker.

At least dust it off before you send it to Sony.

[B:L]

I hope that those who are insulting this poor guy would suffer the same fate.

'Neglect' my ass. Sony fanboys would believe in their system to the point where they become blind to the dust issue.

And facts in general.

[ratzombie]

Actually it is a decent analogy. He/She treated it like shit and that's why I put that analogy.
I'm surprised you even know what an analogy is. ;)

Dude needs to take better care of his equipment, all that shit (could it be?) on his system doesn't look like dust. It's like he went outside and mud wrestled the fucking thing.

[reiji]

I think people are taking the term "dust magnet" a bit too literally. If I left a PS3 and a sheet of paper, side-by-side, on my floor for a month, the PS3 would an equal amount of dust as the paper. It's called a dust magnet because it shows dust easier because it's glossy. Just like the PSP is not called a "finger-print magnet" because fingers are magically attracted to it, it just is easy to see finger-prints on it.

So, the PS3 being a "dust magnet" is the the issue here. The problem is that this guy clearly doesn't take care of his shit. Sony should send his broken PS3 back along with a complimentary vacuum and Swiffer.

I'm a bit suprised that everyone is just taking the picture as being a legit representation of the condition of the guy's PS3.
It's been a few days and the guy hasn't contested the pictures at all, so I'd say it's probably the real deal.

Anyways, what's up with technicians? They too fucking dirt poor to afford surgical masks?
I'm sure Sony's repair technicians don't deal with hazardous materials everyday...why the fuck would they have surgical masks laying around?

[strikeratt]

Bah I accidently answered Sony should fix it :(

I'm more of a Sony hater but I'd stick up for them in this case ... it looks as if the damn machine had dust thrown in and at it ....

I'm sure Sony's repair technicians don't deal with hazardous materials everyday...why the fuck would they have surgical masks laying around?

I believe they wear face masks and hair nets over there so stuff doesn't end up in the machines ... such as hair and teeth.

[BattleChicken]

What a dumbass.

Clean your shit, you filthy motherfucker.

At least dust it off before you send it to Sony.

I linked some comments by the owner earlier in the thread -- he said he DID wipe it down before he sent it.

[DesertEagleXIX]

Why did the noob from the Consumerist say "You had to blow the dust out of the NES cartridges?". Geez, please still believe that urban legend?

[Gentlegamer]

I think people are taking the term "dust magnet" a bit too literally. If I left a PS3 and a sheet of paper, side-by-side, on my floor for a month, the PS3 would an equal amount of dust as the paper. It's called a dust magnet because it shows dust easier because it's glossy. The difference is that if the PS3 was turned on for a significant portion of the month it would attract far more dust than the paper because of static electricity. This is true of all electric devices. Take a peek inside the case of your PC sometime.

[dpatel]

Apparently the guy is an actor:
http://ps3forums.com/showpost.php?p=2183216&postcount=112

http://www.imdb.com/name/nm1463597/

Not saying actors can't have this kinda stuff happen to them, but it's strange that no mention of his job was mentioned before. Normally when actors are on TV, they usually mentioned what they are known for, regardless of whether or not it has to do with the subject matter being discussed.

[BattleChicken]

Apparently the guy is an actor:
http://ps3forums.com/showpost.php?p=2183216&postcount=112

http://www.imdb.com/name/nm1463597/

Not saying actors can't have this kinda stuff happen to them, but it's strange that no mention of his job was mentioned before. Normally when actors are on TV, they usually mentioned what they are known for, regardless of whether or not it has to do with the subject matter being discussed.

I think the only thing it explains why he was so quick to go to the media about it...

As Sony HAS his console... as they provided pictures of his alleged unit... then a PS3 was sent in for warranty replacement, and it was denied based on it being dirty.

In that sense, I don't understand what his job as a professional extra has to do with anything? Maybe he hoped the news story would catapault him into a role as friend 1 on Scrubs or something like that.

But either way, he's still got a broken PS3 right?

[Blackout]

I hope that those who are insulting this poor guy would suffer the same fate.

'Neglect' my ass. Sony fanboys would believe in their system to the point where they become blind to the dust issue.

And facts in general.

Or, you know, the guy could just wipe down his sytem from time to time, maybe clean it, blow the dust off. Something, anything. You don't have to be a Sony fanboy to realize the guy probably didn't take care of his shit.

[B:L]

Or, you know, the guy could just wipe down his sytem from time to time, maybe clean it, blow the dust off. Something, anything. You don't have to be a Sony fanboy to realize the guy probably didn't take care of his shit.

You'd have to be a fanboy to ignore that he said he DID clean off his system before sending it in, and that he kept it in a clean, well-maintained, and well-ventilated entertainment center. His theory is that the dust was shaken out of the vents during transport in the box, and the internal dust covered the PS3.

So this dust is no fault of his own, because any normal system would suck in that amount of dust. And people are siding with Sony on this, when dust is the only issue? Is dust really that scary to you guys?

Sony fanboys do live in a bubble after all.

[Slayzz]

You'd have to be a fanboy to ignore that he said he DID clean off his system before sending it in, and that he kept it in a clean, well-maintained, and well-ventilated entertainment center. His theory is that the dust was shaken out of the vents during transport in the box, and the internal dust covered the PS3.

So this dust is no fault of his own, because any normal system would suck in that amount of dust. And people are siding with Sony on this, when dust is the only issue? Is dust really that scary to you guys?

Sony fanboys do live in a bubble after all.

Anything that guy said is true because we all know Sony is EVIL...

[phear3d]

sony has always been stubborn. it always has to be their way. and thats what keeps happening. give it up already and replace the ps3.

[B:L]

Anything that guy said is true because we all know Sony is EVIL...

Anything that guy said is false because we all know Sony is GOD...


Assuming NO ONE lied, meaning he cleaned off the system and Sony didn't dust up the machine to try and fix their bad PR from this situation, the only logical conclusion is that the dust was from inside the system, and unless he filled up a dustpan and shoved globs of dust into the vent, it's not his fault. It's the fault of the system, and that is not neglect.

That doesn't matter though, because Sony management should have just slapped their whiny tech across the face and repaired the system. Saves us this mess of an argument.

[B:L]

sony has always been stubborn. it always has to be their way. and thats what keeps happening. give it up already and replace the ps3.
Where do you think this is? FRANCE!?

This is the US of A, and until recently with Bush and 9/11, we fought and defended our rights. Our right to not get treated like shit by sleazy businesses.

I hope this guy sues the pants off of Sony. Yet another class-action suit (remember the PS2 DRE fiasco?).

[whoknows]

Suing - It's the American Way!

[B:L]

Suing - It's the American Way!
It can be abused, but it's one of the few ways Americans can defend themselves from businesses like Sony.

Without lawsuits, people would still be suffering for Sony's incompetence with the PS2 Disk Read Errors.

So give thanks to the lawyers who stand up for the innocent against tyrants like Sony.

[BattleChicken]

Suing - It's the American Way!

America, Fuck yeah!!

[Blackout]

You'd have to be a fanboy to ignore that he said he DID clean off his system before sending it in, and that he kept it in a clean, well-maintained, and well-ventilated entertainment center. His theory is that the dust was shaken out of the vents during transport in the box, and the internal dust covered the PS3.

So this dust is no fault of his own, because any normal system would suck in that amount of dust. And people are siding with Sony on this, when dust is the only issue? Is dust really that scary to you guys?

Sony fanboys do live in a bubble after all.

I just have a hard time believing he actually did what he said, but if he did, that's messed up.

And yeah I'm a diehard Sony fanboy lolz, even though I owned all the systems last gen and I think 360 is better than PS3. Is that the typical line now for somone even slightly supporting Sony?

[B:L]

And yeah I'm a diehard Sony fanboy lolz, even though I owned all the systems last gen and I think 360 is better than PS3. Is that the typical line now for somone even slightly supporting Sony?

If you're saying Sony did no wrong, and sided with them based solely on their representation of the facts,

Then no, you're not a diehard one. But you're one.

[Blackout]

If you're saying Sony did no wrong, and sided with them based solely on their representation of the facts,

Then no, you're not a diehard one. But you're one.

Well if the guy was running it 24/7 I could see how that might affect it. I had my PS3 on my entertainment center and wiped it off. The next day it was covered with dusk crazy style. I think Sony should just send the guy a new one but c'mon, that is a shitload of dust/other crap that has covered his PS3 while in the mail (if he's telling the truth). It's almost hard to hard to believe.

[ighosty]

Did he clean the thing off at all?

[reiji]

The difference is that if the PS3 was turned on for a significant portion of the month it would attract far more dust than the paper because of static electricity. This is true of all electric devices. Take a peek inside the case of your PC sometime.
What I was getting at is that the PS3 being a dust-magnet isn't a design flaw, nor is it Sony's fault that it happened. This kid doesn't realize that dust gets inside electronic shit - he should do something about it, not whine to Sony.

Apparently the guy is an actor:
http://ps3forums.com/showpost.php?p=...&postcount=112 (http://ps3forums.com/showpost.php?p=2183216&postcount=112)

http://www.imdb.com/name/nm1463597/
EDIT: Now we KNOW he's full of shit. Did anyone watch the interview? He can't even speak properly - I can't imagine anyone would hire him to act.

[Tsukento]

I'm sure Sony's repair technicians don't deal with hazardous materials everyday...why the fuck would they have surgical masks laying around?
When it come down to cleaning and fixing electronics, whatever dust that may fly out would be quite a pain to avoid breathing in without one. Especially as filthy as that.

Btw, notice how all of the credits the guy's listed under are mostly background character at best.

[ITDEFX]

wait until Sony releases the Playstation 4............powered by plutonium! then yea I can see how the techs can say it's too dangerous for them to fix.

Anyways it's the techs who should complain to Sony as SONY DESIGNED THE FUCKING THING!!!

[clayfu]

It can be abused, but it's one of the few ways Americans can defend themselves from businesses like Sony.

Without lawsuits, people would still be suffering for Sony's incompetence with the PS2 Disk Read Errors.

So give thanks to the lawyers who stand up for the innocent against tyrants like Sony.
yeah god bless us lawyers.
just to let you know they don't care about the clients, they care about the 40% contingency fee.

[B:L]

yeah god bless us lawyers.
just to let you know they don't care about the clients, they care about the 40% contingency fee.
Freedom costs a buck 'o five.