Hurry up...SSBB for $20 and other pre-order discounts at walmart.com -

[Dragon_Master]

I just got mine canceled

[sdp]

On my email they told me they refunded me for the game not for shipping, are they going to refund me the shipping?

[Demontooth]

I've been cancelled.....Wal-Mart has raped my adult-hood!!!

[Tomeeboy]

Ahhh bastards :) They cancelled everything I ordered (or I cancelled it, apparently... lol), which would have been a nice collection of upcoming 360 & Wii games :\ If you take into consideration all of the advertising that Walmart.com got out of this fiasco (Digg.com, multiple deal sites, etc.), I'd say they just screwed us all over royally and made out like bandits. They are quickly catching up with BestBuy.com as my most hated online game retailer ;)

I wonder if all of these are really getting cancelled, though. Last year, I ordered a Nintendo DS bundle from Walmart.com and received an email saying it was out of stock and that my order was cancelled. A few days later, guess what showed up? They charged my credit card as well. Of course, I had already gone to Target and bought another Nintendo DS after seeing the "cancellation". I guess I didn't get a good enough deal for it to really get cancelled, heh.

[Nohbdy]

Someone needs to contact Consumerist.com too.

[jah2004]

I just sent them a nice email. Everyone should do the same and not let them get away with this kind of unprofessionalism. God I hate Wal-Mart...

[foltzie]

Whisltes quietly: http://consumerist.com/338904/reach-walmart-vice-chairman-john-menzer-and-742-other-walmart-employees

[ma]

Like we didn't expect this to happen...

[PyroGamer]

And the answer is that they're canceling all of the $19.98 orders. The CSR even had a script ready which included "As you know, most Nintendo Wii games retail at a $50 price point. This premier game will be available for ordering tomorrow at that price."
:lol: now Wal-Mart is lecturing me on Wii game prices? How about you get your own fucking prices right before trying to teach me how much Wii games cost?

I sent them an email saying I had not cancelled my order, blah blah blah.

It amazes me Wal-Mart wouldn't have a cut-and-paste email written up for cancellations.

I mean, online it says "order cancelled by Walmart.com", yet they can't send me a simple "our bad, sorry about that, we're canceling your order" email? Jesus, Circuit City sent me a $10 gift card when they had to cancel my order (and more important, a nice apology email reaffirming their dedication to me as a customer), certainly Wal-Mart can afford some compensation for the trouble they've caused everyone, or at least a goddamn word of apology for the customer.

This "your request" crap is equivalent to just flipping off their customers.

[Master_Pantz]

Wal-Mart:

"We have received your request to cancel your order and also accept your apology for trying to take advantage of us".

[KingBroly]

Wal-Mart:

"We have received your request to cancel your order and also accept your apology for trying to take advantage of us".

Ditto. 100% BS.

[uglyteradon]

I got my e-mail, too.

Looks like I'll be buying these bad boys are full to near-full price. I tried calling them with the number they listed in the message, but it wanted a pin number.

What pin number, exactly?

Oh well... *sigh*

[PrarieD0G]

Seriously, Walmart should have just taken the hit. It's not like they're going to go bankrupt because of it...

[Rounders55]

You see. This is fucking why I don't shop at Wal-Mart.

[justinbarnhill]

ahhh Wal-mart how i love to hate you.

i emailed and called. on the phone i asked what compensation wal-mart would be offering me in light of this error on their part. i was told they could offer to allow me to order the games as early as tomorrow (as if this is a gift to me) at the correct price.

quote me:
" so you are compensating me for your screw up by offering to sell me these items at a higher price? and you wonder why wal-mart gets bad press"

DIGG this up...get some more atttention....

http://digg.com/nintendo/Walmart_com_canceled_my_pre_order_for_Smash_Bros_W ii_WTF

[Demontooth]

I shop at Wal-Mart and I'm not going to stop over this. Suck it up bitches, you knew this wasn't going to fly.

[h3llbring3r]

From my customer service web form entry:
Re: Order numbers- xxxxxxxxxxxxxxxxxxxx & XXXXXXXXXXXXX

These orders were placed Friday, January 11th.

Please do not cancel these orders.
I have not requested these orders be cancelled.
Please contact me directly and verify my intent before accepting any and all cancellation requests for my orders.

I believe you have recieved a cancellation request regarding these preorders in error.
All items were purchased at a reasonable list price that is consistent with Wal-Mart's low prices.

Super Smash Brothers Brawl's prices were consistent with recent price promotion from the Toy's R Us preorder and 2/1 deal.

Said items appeared to be priced reasonably and I believe all consumers in this matter have a reasonable expectation of having these orders fulfilled (myself included).

All items listed were priced in a manner that is consistent with intentionally set pricing, E.G. there was no misplaced decimals or price discrepancies that exceeded a normal sale amount (50-60%).

At this time I do not believe there was any malice-a-forethought on Wal-Marts behalf to gain valued email address of target demographic consumers for sales purposes or illegally gain information in this process to gauge product desirability by a reneged sales agreement, as has happened in the past with other false web-site sales and subsequent cancellations and then litigation.

However, cancellation on Walmart's part could change this perception.
Thanks,
Ima Jaqass (not really)

[decrot]

I would highly recommend that people email customer service and complain, the more complaints, the better chances of getting something out of it. Both of my orders are cancelled. Maybe they will give people a gift coupon or something.

give me a break, we all knew that it wasn't going to go through. you are not entitled to anything.

[PyroGamer]

lol "as has happened in the past with other false web-site sales and subsequent cancellations and then litigation"

Care to cite some case numbers? :rofl:

[tankexmortis]

give me a break, we all knew that it wasn't going to go through. you are not entitled to anything.
Actually, we are, since we ordered a product.

Also, it seems like they're not refunding the shipping price!! What the fuck!?

[Rounders55]

The fact that it didn't go through is irrelevant. It's the fact that the cancellation e-mails make it like we cancelled and they didn't even admit to their mistake or compensation. I half heartly knew it wouldn't work, but when they don't even say it was their fault and say we cancelled it, that brings up a red flag.

[ReussDr]

Guys...

The e-mails we received with the cancellation message were almost certainly form generated, and in most cases it's the customer that generates the cancellation request. In this case it's definitely not, but they didn't hand type all of them incorrectly. The system probably just happens to send them that way when a cancellation request is processed. Just like everyone I'd prefer that the phrasing was correct, but I understand that they have thousands of pre-orders to handle right now, so a couple details will slip past.

Given that not all of my orders have had the cancellation confirmation sent, they're likely still sorting through them all. Why don't we give them a couple days for the dust to settle and see if they're willing to offer any kind of discount, coupon code or other compensation for those of us who had orders cancelled. It was clearly a pricing error, and though I'm disappointed that my orders were cancelled, I placed them realizing that there was a strong chance that they would be.

It's entirely possible that they plan on emailing everyone that had an order cancelled once they get all the orders cancelled and their system is caught up. Why don't we give them a bit of time before we start yelling for them to "man up" and admit their mistake, as they still seem to be in the middle of dealing with it.

[Rounders55]

Wow I am not paying shipping. If that shit pops up on my CC statement, I am giving a call and a big time bitchfest.

[sephiroth61787]

give me a break, we all knew that it wasn't going to go through. you are not entitled to anything.

yeah, but we didn't request these orders to be canceled....as Wal-Mart emailed that we did.

It would be one thing if they said they canceled it...it's another to say that we did.

[tankexmortis]

Guys...

The e-mails we received with the cancellation message were almost certainly form generated, and in most cases it's the customer that generates the cancellation request. In this case it's definitely not, but they didn't hand type all of them incorrectly. The system probably just happens to send them that way when a cancellation request is processed. Just like everyone I'd prefer that the phrasing was correct, but I understand that they have thousands of pre-orders to handle right now, so a couple details will slip past.

Given that not all of my orders have had the cancellation confirmation sent, they're likely still sorting through them all. Why don't we give them a couple days for the dust to settle and see if they're willing to offer any kind of discount, coupon code or other compensation for those of us who had orders cancelled. It was clearly a pricing error, and though I'm disappointed that my orders were cancelled, I placed them realizing that there was a strong chance that they would be.

It's entirely possible that they plan on emailing everyone that had an order cancelled once they get all the orders cancelled and their system is caught up. Why don't we give them a bit of time before we start yelling for them to "man up" and admit their mistake, as they still seem to be in the middle of dealing with it.

You seem to be under the impression that we are dealing with a polite and considerate entity, and not a large corporation with a long history of all-around scumminess.

[JHouser]

Wow............that ruined my day.
If the charge is still on my bank statement, I'm raising hell.

[Starky27]

yeah, but we didn't request these orders to be canceled....as Wal-Mart emailed that we did.

It would be one thing if they said they canceled it...it's another to say that we did.

That's probably more the fault of the Walmart order system. When a cancellation request is put in that email is sent out automatically. Due to the sheer amount of cancellations they probably didn't take the time to remove the 'request notification' part of the process.

[MrNEWZ]

Lol, I love it how the email made me look like I intentionally canceled the order by request. But yeah, order canceled here. Not surprised at all. Whoever runs their site screwed up big time.

My favorite part of the entire thing is that WAL-MART'S SITE SAYS THAT *WE* CANNOT CANCEL AFTER COMPLETING THE ORDER!

[Strell]

You seem to be under the impression that we are dealing with a polite and considerate entity, and not a large corporation with a long history of all-around scumminess.

And that affects the situation...how exactly?

Other than giving you a really weak foundation to continue thinking you are entitled to screw them over in any way you can?

Look, I don't like Walmart, and I wanted this price to go through.

But to pretend that we are being "wronged" and that we should be allowed to get the game at what was an obvious price glitch amidst the reasoning of "Oh walmart is teh bads" is laughable.

Suck it up, people. It didn't go through. We all knew the second we got in on it that such chance was possible.

[seen]

Yea, wtf why do they still have the shipping charges? According to the email my order was cancelled.

[tankexmortis]

And that affects the situation...how exactly?

Other than giving you a really weak foundation to continue thinking you are entitled to screw them over in any way you can?

Look, I don't like Walmart, and I wanted this price to go through.

But to pretend that we are being "wronged" and that we should be allowed to get the game at what was an obvious price glitch amidst the reasoning of "Oh walmart is teh bads" is laughable.

Suck it up, people. It didn't go through. We all knew the second we got in on it that such chance was possible.
It effects the situation because, regardless of the cause, they're lying about our transaction. I don't think many of us are upset because this obvious glitch got caught and we didn't get the pre-order - we're upset because Wal-Mart is feeding us bullshit. And, according to the emails I've gotten, they're not refunding our shipping, which would mean they just made a huge profit.

[cashHD]

What I find funny is Walmarts cancellation policy:

Order Cancellation Policy
You cannot cancel your order after you click Place Your Order on the "Confirm and Submit" page.
You can exit an order before placing it by clicking "Go to the Home Page (without completing your order)," which is located at the bottom of the page in Checkout. You may also exit an order by leaving our web site..
If you change your mind for any reason after placing your order, be assured that you can return any unwanted items to us after you receive them in accordance with our Returns Policy. For most items, you will have the option of returning the items directly to your local Wal-Mart store or to us by mail. Instructions on how to return items will arrive with your order. Please see our Returns Policy (http://www.walmart.com/catalog/catalog.gsp?cat=538459).
See the details of a recent order at your Order Dashboard (https://www.walmart.com/cservice/ya_index.gsp).


taken from http://www.walmart.com/catalog/catalog.gsp?cat=538454


According you Walmart, we as consumers are even allowed to cancel our orders once they have been placed.

Total BS and I called them out on it in my email to them. It prob. won't matter and I'll prob not even recieve a reply, but at least I can feel better about it.

[smapde]

Same issues as everyone else, so I sent my complaint for what it's worth.

Anyone notice that Wal Mart misspelled "canceled" in the order status? Par for the course, I guess.
http://boxstr.com/files/610030_6jaq0/cancelled.jpg

[strongpimphand]

hahahahaha @ everyone getting "had"

somewhere Micheal Dell is LAUGHING. I know Dell lost a lot of monies in accessories last week from the pilfering. I hope you guys get your shipping money back, but other than that, hahahahaha

[foltzie]

And that affects the situation...how exactly?

Other than giving you a really weak foundation to continue thinking you are entitled to screw them over in any way you can?

Look, I don't like Walmart, and I wanted this price to go through.

But to pretend that we are being "wronged" and that we should be allowed to get the game at what was an obvious price glitch amidst the reasoning of "Oh walmart is teh bads" is laughable.

Suck it up, people. It didn't go through. We all knew the second we got in on it that such chance was possible.

Strell, for once I'm going to have to disagree with you.

Wal-Mart charged my credit card. That completes and locks the transaction from a contractual perspective. (Offer, Acceptance, and Consideration) Granted, they have an out in ther TOS, but their TOS is contradicted in places on their own site, regarding being unable to cancel an order once its been accepted, ect.

I understand fully that it was a pricing mistake, but their system shouldnt be setup in a fashion that allows for such mistakes to happen. In a Wal-Mart store they would never presume to call me at home if I had bought something off the shelf that rigned up a different price. Honestly I dont know if its worth the $90, but considering I believe strongly in companies having processes in place BEFORE these mistakes happen I may be willing to persue this with a few calls to 1800-WALMART.

[chrisnsally]

There's no way Walmart's keeping any shipping $ associated w/ cancelled orders. Just keep an eye on your account balances...you know what kind of lawsuit they'd face?

[floormat]

Apollo Justice: Ace Attorney DS

http://www.walmart.com/catalog/product.do?product_id=8246236

69.92 ¡!¡!¡!

in the mist of all these deals they musta just started jacking anything coming soon.

I couldn't believe that price

[Alien Spider]

Yep, I got denied on my order of SSBB. Funny, they said I requested the cancellation, which is complete bullshit.

eh well, sometimes you win, sometimes you don't. :\

[dtcarson]

What's this about them not refunding shipping charges? (They shouldn't even have charged the cards until the items shipped anyway.)
I'm irked, but not surprised.

[decrot]

Yea, wtf why do they still have the shipping charges? According to the email my order was cancelled.

don't know what your talking about with the shipping charges, but my entire charge with the order is still pending with my card. but i bet that wont go through and all my monies will be refunded. no need to freak out.

[Regian]

It was a fun ride while it lasted.

I mean, c'mon Walmart. You couldn't have raised the price of a single bar of Ivory soap from $5.89 to $7.19 to make up for it?

Anyways, I do kinda get a kick of the e-mail saying *I* was the one that canceled the order.

[tankexmortis]

There's no way Walmart's keeping any shipping $ associated w/ cancelled orders. Just keep an eye on your account balances...you know what kind of lawsuit they'd face?
Hey, man, don't get in the way of my righteous anger with your "logic" and "reason". I'd be so disappointed if this didn't end up fucking them somehow.:lol:

[seen]

Just called customer support, spoke with a nice woman explained that it was canceled because of a pricing error and they have a part on the site excluding themselves from that. Couldn't offer me anything, told me that the email of cancellation is generated from a different center and the complete temp hold for all transactions will be released. They sympathize for the inconvenience and hope I have a great day.

Hey, I appreciate whomever it was earlier in the thread to say just to chill and that it is just a material thing and not to get caught up, saved me a lot of stress.

[Dhuk]

I got my e-mail, too.

Looks like I'll be buying these bad boys are full to near-full price. I tried calling them with the number they listed in the message, but it wanted a pin number.

What pin number, exactly?

Oh well... *sigh*

nah, TRU lost millions this year (toy recalls... and scams too I bet), I expect another desperate 25 GC with smash.

my order got canceled as well. oh well.

[tankexmortis]

Couldn't offer me anything, told me that the email of cancellation is generated from a different center and the complete temp hold for all transactions will be released.
So we'll be getting our 2 bucks shipping back, then?

[mitch079]

If you look up your order(s) on the website, you clearly see the whole order is cancelled including shipping. They wouldn't have charged you anyway until the order shipped so a few of you are getting your knickers in a bunch over nothing regarding the claim they were still going to charge you for shipping.

Anyway, I sent them a message stating that the fuck up was theirs, not mine and not to send me an e-mail stating I requested to cancel my orders as the website clearly states I can't do that. I didn't ask for any compensation for my "trouble" because, shit, people, grow up. You didn't suffer any trauma from these orders not going through, you sure as hell wouldn't have placed any pre-orders with them today had their not been any pricing errors, and their site states that they can cancel orders if there is a pricing error.

People in society cry way too much nowadays about the most minute things. Be a man, let them know how you feel, and leave it at that. And if it really makes you so mad you'll never shop there again, somehow, I don't think they're going to feel the loss or give a fuck. Such is life.

[seen]

So we'll be getting our 2 bucks shipping back, then?

Yes, not to worry.

[tankexmortis]

If you look up your order(s) on the website, you clearly see the whole order is cancelled including shipping.
Okay, thanks, that clears that up.

People in society cry way too much nowadays about the most minute things. Be a man, let them know how you feel, and leave it at that.
Yeah, fuck trying to change things. That's for pansies. :roll:

[decrot]

If you look up your order(s) on the website, you clearly see the whole order is cancelled including shipping. They wouldn't have charged you anyway until the order shipped so a few of you are getting your knickers in a bunch over nothing regarding the claim they were still going to charge you for shipping.

Anyway, I sent them a message stating that the fuck up was theirs, not mine and not to send me an e-mail stating I requested to cancel my orders as the website clearly states I can't do that. I didn't ask for any compensation for my "trouble" because, shit, people, grow up. You didn't suffer any trauma from these orders not going through, you sure as hell wouldn't have placed any pre-orders with them today had their not been any pricing errors, and their site states that they can cancel orders if there is a pricing error.

People in society cry way too much nowadays about the most minute things. Be a man, let them know how you feel, and leave it at that. And if it really makes you so mad you'll never shop there again, somehow, I don't think they're going to feel the loss or give a fuck. Such is life.

yay, a sane person.
i bet if you guys were overcharged, you won't be making the same argument.

[davo1224]

I'm only catching the fallout from this but it's hilarious. Wal-Mart makes an obvious mistake that's definitely YMMV and what do people do? They start buying multiple copies. If that's your thing, visit slickdeals and leave us alone.

[ReussDr]

It effects the situation because, regardless of the cause, they're lying about our transaction. I don't think many of us are upset because this obvious glitch got caught and we didn't get the pre-order - we're upset because Wal-Mart is feeding us bullshit. And, according to the emails I've gotten, they're not refunding our shipping, which would mean they just made a huge profit.

I don't think misphrasing the transaction cancellation is a lie, because it's likely auto-generated, and they seem to still be in the process of cancelling orders. Lying implies an intention to deceive, and I don't think they intended to decieve us. At present they appear to be trying to clean things up as fast as they can.

Like Strell, I have many things that I don't like about Wal-Mart, but I don't think Wal-Mart proper decided to do this on purpose. This was likely a data entry error by a single employee or by a distributor entering information directly into Wal-Marts pricing database. There's no way they're going to try to keep the shipping charges or sales taxes from everyone, because no credit card company would allow that to stand.

At some point I'd like to receive an e-mail explaining what happened, but they can only do that once they've cleaned everything up and they're clearly still sorting through everything. I'd like to receive a gift card or some other sort of compensation, but they're not required to do that, so I don't think it's appropriate to feel entitled to it.

[jkanownik]

Apollo Justice: Ace Attorney DS

http://www.walmart.com/catalog/product.do?product_id=8246236

69.92 ¡!¡!¡!

in the mist of all these deals they musta just started jacking anything coming soon.

I couldn't believe that price

Out of curiousity I preordered Wild Petz: Tigers for the DS for $59.62 along with all of the cheap games. Of course those Fuck ers cancelled everything else and left the overpriced game on there. And no, I didn't realize you couldn't cancel orders online when I did this.

[IronDOOM]

They make $ on tons of other things. They should've sold these to any one who got an order in before the noticed.....sadly they won't. They might of sold more copies @ those prices then the will at the regular prices.

[jrhawk42]

oh well my order was canceled, and I'm thinking about canceling another order through wal-mart right now just out of spite, but that would be a huge pain in the ass.

Anyway I'll call up customer service asking where the hell my order is in when the game is released.

Anyway they just should of canceled the orders for people that ordered more than 1 copy. They probably wouldn't of lost that much.

[Koggit]

I'm only catching the fallout from this but it's hilarious. Wal-Mart makes an obvious mistake that's definitely YMMV and what do people do? They start buying multiple copies. If that's your thing, visit slickdeals and leave us alone.

You're absolutely insane if you think the greed and morality of SlickDeals varies at all from CAG. That era of CAG -- when we were a small enough community to actually know one another, and the big deal sites (SD, FatWallet) didn't know of us -- ended a long time ago.

Edit: I just realized I've been registered over four years... time flies. I'd estimate it's been at least 3 years since CAG could be touted as an ethical and respectful community.

[prmononoke]

This is bullshit. I don't care if they cancel, but don't suggest that I requested the cancellation. I wonder if calling and saying we didn't request it would do anything...

[LiK]

this is retarded, they cancelled all my orders that had a pricing error and said i requested it. the only thing they didn't cancel was SSBB cuz they fixed the price. LAME!

[IronClaw]

This is bullshit. I don't care if they cancel, but don't suggest that I requested the cancellation. I wonder if calling and saying we didn't request it would do anything...

I feel the exact same way. I in no way authorized my order to be cancelled. For them to say I did to me is fraud as their paper trail will say the customer requested it to be cancelled. If they would have come right out and said "Due to our pricing error, it is within our policy to cancel this order." I would have been ok with it. But to imply that "I" cancelled the order when I didn't is beyond unprofessional.

[ReussDr]

I feel the exact same way. I in no way authorized my order to be cancelled. For them to say I did to me is fraud as their paper trail will say the customer requested it to be cancelled. If they would have come right out and said "Due to our pricing error, it is within our policy to cancel this order." I would have been ok with it. But to imply that "I" cancelled the order when I didn't is beyond unprofessional.

C'mon IronClaw, you know that was auto-generated by the server when they cancelled the orders, and that they just need to update the language within their email form letters. They didn't write that up to blame all the people that ordered the mis-priced items (though they should look into changing that before the next time they have to do a mass order cancellation).

[Zmonkay]

This is bullshit. I don't care if they cancel, but don't suggest that I requested the cancellation. I wonder if calling and saying we didn't request it would do anything...

Exactly. I never really thought it would go through, and have no problem with a cancellation, but it is NOT right for them to say that I was the one to request the cancellation.

[foltzie]

C'mon IronClaw, you know that was auto-generated by the server when they cancelled the orders, and that they just need to update the language within their email form letters. They didn't write that up to blame all the people that ordered the mis-priced items (though they should look into changing that before the next time they have to do a mass order cancellation).

Again, the server should be fixed or coded correctly before it goes live. Why cant a major retailer properly test their site before it goes live?

[foltzie]

Out of curiousity I preordered Wild Petz: Tigers for the DS for $59.62 along with all of the cheap games. Of course those Fuck ers cancelled everything else and left the overpriced game on there. And no, I didn't realize you couldn't cancel orders online when I did this.

Fortunately, you can return the game with your shipping reciept to any Wal-Mart and get the price paid. You may, however, be out shipping, so good luck.

[IronClaw]

C'mon IronClaw, you know that was auto-generated by the server when they cancelled the orders, and that they just need to update the language within their email form letters. They didn't write that up to blame all the people that ordered the mis-priced items (though they should look into changing that before the next time they have to do a mass order cancellation).

I understand to a point. Unique circumstances require unique measures. They obviously noticed they had a pricing error and they surely knew how many where ordered that these cancellations would effect a large number of people. I don't think it's unreasonable that they make some statement about following their guide lines on pricing errors. Not to mention when you order the merchandise, it's quite obvious that you cannot cancel an order as it says it right on the invoice.

More than likely, a web programmer backed doored the system and wrote a small query to pull all the orders of the cancelled items and changed a flag or parameter to force the system into thinking the customer was the one to cancel it.

[themidnighter23]

I say we get our local media involved. in NYC we got that "Shame on you" guy and other stations have the same, maybe they'll listen to us... or laugh at us... im thinking laugh at us

[gchicken]

Sorry if this has been answered already, but their cancellation email didn't include the cost of shipping or tax. Does anyone know I'll still be charged for that?

[IronClaw]

Sorry if this has been answered already, but their cancellation email didn't include the cost of shipping or tax. Does anyone know I'll still be charged for that?

Knowing them you will probably get another email that stated YOU requested that the shipping and tax remain billable and applied as a credit towards your next purchase.


Let me just throw this out there...if you make a false statement to someone in order to mislead or misrepresent the truth, you can be held leagally liable. Seems there is plenty of information on the net about it.

[josh_animebum]

Hmm, I not surprised that the order was cancelled since it was a really long shot to begin with, but saying that "I requested the cancellation" is complete bull. At least admit it was a pricing error, that's what a reputable business would do IMO.

[ReussDr]

I understand to a point. Unique circumstances require unique measures. They obviously noticed they had a pricing error and they surely knew how many where ordered that these cancellations would effect a large number of people. I don't think it's unreasonable that they make some statement about following their guide lines on pricing errors. Not to mention when you order the merchandise, it's quite obvious that you cannot cancel an order as it says it right on the invoice.

More than likely, a web programmer backed doored the system and wrote a small query to pull all the orders of the cancelled items and changed a flag or parameter to force the system into thinking the customer was the one to cancel it.

Well, at this point one of my orders has had the cancellation request issued but they haven't yet confirmed the cancellation, so it's possible that they're still in the middle of processing all the orders. They're probably cancelling by order number (chronologically) so if lots of people ordered after I placed my orders (around 9:00 AM Eastern) they still have lots more work to do. I would expect an official statement to follow the full cancellation processing for all orders, so they would hopefully put one out this weekend, but maybe not until monday. I can only imagine what kind of a shift today turned into for their IT and web commerce departments.

[monstericreated]

I've gotten like three cancellation e-mails even though I only placed one order (for four different games). Every game is listed in one of the orders, so I don't get why I keep getting multiple e-mails. I didn't place the order more than once--I know that much.

[GargantulaKon]

Funny, Wal-Mart sent me an e-mail saying that I requested it to be cancelled. What a lie.


We have received your request to cancel the item(s) listed below from your order (#2677303160714).

[yummytyson]

We should make a petition and complain saying we think something is wrong with their system because suprisingly all of our orders got cancelled.

[Oxybeles]

They should supply a discount coupon at the very least. It is very odd that the Walmart policy does not allow one to cancel an order when it has been placed, but, surprisingly, we all requested the cancellations. That is poppycock! Be truthful and state a pricing error.

[jlarlee]

Add me to the list my evil twin must have cancelled it

[davo1224]

Yeah I agree that looking at how they did it, it was pretty shady. At the very least just say "It was a pricing mistake and we don't have to honor it." If customers can't cancel online orders then why make that the supposed reason it was cancelled?

[omendt]

Add me to the list as well. Pretty shady just to up and cancel the order stating that it was the customer that requested it. I will be sending a letter to corporate (don't know if it will help, but what the heck).

[saldogg]

its b.s. all i got was dmc collectors... cancelled

[TC]

Glad I missed this whole thing today.

[reicaden]

such bullshit, I am soooo calling tomorrow and bitching them out.... someone, somewhere is going to tell me "i fucked up, and had to correct it to not get fired" instead of the "your request for cancellation is accepted :D rolling back prices! we are da best, and thank you" bullshit, that i see in my mailbox.

I dont see any warning or clause stating they dont need to honor online prices, or can not honor a stated price if they choose to.... O_o

[NiTeShade777]

Just more reasons why i hate walmart...

[reicaden]

...and their site states that they can cancel orders if there is a pricing error.

I cant find this anywhere :( I want to find it for when I call, I can have the policy with me... but i cant find the damn policy anywhere.

[bojay1997]

I'm not going to let this go. If they had sent me an e-mail explaining there was an error and they were asserting their right to cancel the order, that would be one thing. But sending me an e-mail claiming I asked them to cancel the order is fraudulent. I know some of you might see this as a minor issue, but this is America's largest retailer and they can afford to at least be honest in their e-mail communication with customers, especially when they let this deal sit up on their site for literally hours and authorized a charge on my credit card.

[Killer Rabbit]

Can the OP mark this deal as dead? Just to head off any misguided forum goers.

[Kaijufan]

Can the OP mark this deal as dead? Just to head off any misguided forum goers.
This thread was moved to Deals Graveyard forum.

[mguiddy]

:( I guess no new car for me.

[Zenithian Legend]

Well, I think the time has come to start returning games to walmart for profit. Now that they've thrown out the rules, I may as well too. The gloves are off Walmart.

You can expect an email sometime soon as well. The more complaints the better!

[Killer Rabbit]

This thread was moved to Deals Graveyard forum.

Huh. I didn't even notice, I was pretty sure the thread was at the top of the Video Game Deals thread. Maybe I got there via My Subscriptions. I dunno. Anyway, thanks.

[O_o]

Just got this:
Dear _______,

We are contacting you regarding your recent order XXXXXXXXXXX.

At the time you placed your order, the price of the item(s) listed below was incorrect on our website. Due to this issue, we have canceled the item(s) from your order. No further action is required on your part regarding this issue and we apologize for any inconvenience this may cause.

Your payment method will not be charged for the item(s). Any authorization hold on your credit card account will be released in accordance with your financial institution's holds policy. Please contact your financial institution for more information.

Item(s):

Super Smash Bros. Brawl Wii Qty 2


Please note: Any items in your order that are not listed above will be delivered as planned. Click on "My Account" on http://www.walmart.com to track the status of any remaining items in your order.

Should you have any questions, please refer to our Order Acceptance policy:

http://www.walmart.com/catalog/catalog.gsp?cat=119625&path=0:5436:120160:119599:119625#1

You may also contact one of our Customer Service Associates at help@walmart.com.

Sincerely,

Customer Service at Walmart.com

http://www.walmart.com

[davo1224]

Well that's good that they're atleast not being stupid about it finally.

I also can't say I feel bad. Like I said, ordering up multiple quantities on an already extremely YMMV error was just greed.

[oNeWiNgEdAnGeL]

You guys should really get some lives. Walmart can do whatever the hell they please and you'll still shop for them if a good deals pops up again. It was a major mistake and they cancelled everything. Stop bitching and moaning. You want an apology? Grow some hair on your nuts.

[hiccupleftovers]

Is this the thread that crashed the forums earlier? Someone send me a PM with the info as to why the site was down earlier today. I remember seeing this thread come up and then it instantly had something like 600 posts.

[Rounders55]

In a way I'm kind of glad they canceled it. I've haven't shopped at Wal-Mart for about 3 years and this would have broken the stalemate.

[dhelor]

You guys should really get some lives. Walmart can do whatever the hell they please and you'll still shop for them if a good deals pops up again. It was a major mistake and they cancelled everything. Stop bitching and moaning. You want an apology? Grow some hair on your nuts.

1. No, Walmart cannot do "whatever they please." For instance, they can't kill a person for giving incorrect change.
2. I haven't shopped there for over a month, due to the treatment I received as one of their employees. I was treated with no more dignity than a dog, and therefore do not deserve another penny of the money I earned there or afterward.
3. There's absolutely no need nor was there any call for you to bitch and moan about people bitching and moaning. It serves no purpose other than to show the other forum users your pettiness.
4. That last comment? Yeah, that's was completely uncalled for, not to mention uncooth. Grow up.

[KingofOldSchool]

I'm going to call and bitch later.

Yes, I know I won't get any where, but dammit I need a reason to bitch.

[clockworkgreen]

I sure am glad they sent me 3 emails to let me know they're completely incompetent.

[turls]

It would have been nice to get some kind of coupon or something after the error, but I can't say that I expect it from Wal-Mart. I still love them for their price matching policies (I've gotten $22.xx Madden 08 and $14.95 Battlefront 2 there from major flyer mistakes), so some bad karma caught up with me on this one.

[munch]

We all saw this coming. Regardless of their methods, Wal Mart doesn't owe us a thing. There is zero reason to come into this thread bitching.

[Megafrog]

Walmart sucks. they cancelled my order too.

[redroversk]

Apollo Justice: Ace Attorney DS

http://www.walmart.com/catalog/product.do?product_id=8246236

69.92 ¡!¡!¡!

in the midst of all these deals they musta just started jacking anything coming soon.

I couldn't believe that price

I wonder how fast they'd fufill your wish to cancel that pre-order. I work there and before you're an associate, they have you sign a paper that says they can terminate you for any or no reason at all. That's their whole deal, it's just murmurmurnotresponsibleforanythingdowhatwewantmurm ur. They pay my cheap-ass bills, but that kind of "whoops" attitude is really obnoxious.

[chubbyninja1319]

what pissed me off was that the email said *I* requested to cancel the order shaq-fuing liars! I really really hate WM.

[Eggplant_Wizard]

Their terms (and just about every company's out there) cover their asses.

Pricing Information

In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Walmart.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Walmart.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

[chicagoz]

My single order of SSBB was X'ed. Sad, but it doesn't bother me. I expected it since the deal was "blowin' up all ova the intawebz" :rofl:

[Don Chubo]

We all saw this coming. Regardless of their methods, Wal Mart doesn't owe us a thing. There is zero reason to come into this thread bitching.

.

[Bazz]

Okay I understand my stupid SSBB and Condemened, but they could have honored Burnout for 40 and it came to 45 with tax and shipping not like the biggest disscount ever.

[Nohbdy]

I think Wal-Mart is just slow or something at apologizing.

In the middle of the night, this got sent:

At the time you placed your order, the price of the item(s) listed below was incorrect on our website. Due to this issue, we have canceled the item(s) from your order. No further action is required on your part regarding this issue and we apologize for any inconvenience this may cause.



Your payment method will not be charged for the item(s). Any authorization hold on your credit card account will be released in accordance with your financial institution's holds policy. Please contact your financial institution for more information.

[scuba t]

they cancelled mine too, but they haven't given me my money back on my credit card. They better send me my games if they don't give me my money back.

[O_o]

they cancelled mine too, but they haven't given me my money back on my credit card. They better send me my games if they don't give me my money back.
It was an authorization charge, not the real thing. It'll be back in your account in a few days, even if they didn't cancel the order.

[thenockmlb]

How and why anyone still "shops" at this disgusting company amazes me. Everything about it symbolizes what is wrong with this country, capitalism gone extreme and the monopolization of retail. Though I'm a CAG, I will never, ever betray my morals to "save" a few bucks, when it comes back ten fold on their employees.

[Wolfpup]

How and why anyone still "shops" at this disgusting company amazes me. Everything about it symbolizes what is wrong with this country, capitalism gone extreme and the monopolization of retail. Though I'm a CAG, I will never, ever betray my morals to "save" a few bucks, when it comes back ten fold on their employees.

Completely agree...except of course I don't mind ripping them off :D

I haven't set foot in their store in a few years now, and just shop at Kroger's for groceries and anywhere else for games.

[Masterkyo]

No Free $5 or $10 coupon :(

[davarian]

I realize walmart has the right to cancel our orders, but we should call and complain anyways. Not because they cancelled our orders, but because it said (as someone else noted) that the order was being canceled on my (as in I, me, my) request, like I asked walmart to cancel the order.

I feel like calling and saying, "but I didn't cancel it, did someone hack into my account, can I talk to security, why did it get cancelled." Just to be an @$$ for them making the email say it was my fault.

[Don Chubo]

I realize walmart has the right to cancel our orders, but we should call and complain anyways. Not because they cancelled our orders, but because it said (as someone else noted) that the order was being canceled on my (as in I, me, my) request, like I asked walmart to cancel the order.

I feel like calling and saying, "but I didn't cancel it, did someone hack into my account, can I talk to security, why did it get cancelled." Just to be an @$$ for them making the email say it was my fault.


That's fucking ridiculous. All of us that placed orders were trying to get over on Wal-Mart, and all of us with half a rational damn brain knew it probably wouldn't go through.

You want to call them and lie? To what end, just to be an ass? Well, that would certainly do it.

I can't believe how many people are bitching and moaning about this. C'mon people, it was a price mistake and we all damn well knew it.

[davarian]

hey, read.


I said, " but we should call and complain anyways. Not because they cancelled our orders, but because it said (as someone else noted) that the order was being canceled on my (as in I, me, my) request, like I asked walmart to cancel the order."

I don't care they cancelled my order...I saw it coming, but the fact the email says that it was MY request to cancel the order, that bothers me.

They just need to say, "We, WAL-MART Empire, are cancelling your order because of price errors on our website that we cannot hold up to."

simple, no problem.

And how would I be lieing?

[davarian]

Here is the email I got from Wal-Mart. All caps are variable names that have been substituted for my personal information

Dear MY NAME,

We have received your request to cancel the item(s) listed
below from your order (#MY ORDER NUMBER).

We will attempt to cancel this order, however, we may
already have processed your order for shipping. If you need
to contact us about this order, please call us at 1-800-966-6456
between 6 a.m. and 1 a.m (CT), seven days a week.


================================================== =========
ITEM(S) REQUESTED TO BE CANCELED
-----------------------------------------------------------
Order Date: 11 JAN 2008 09:12
Order Number: ORDER NUMBER


ITEM QTY PRICE TOTAL
--------------------------------------------------------------------
Super Smash Bros. Brawl Wii 3 19.82 59.46
Condemned 2:Bloodshot Xbox 360 2 19.82 39.64
Dark Sector Xbox 360 2 19.82 39.64


================================================== =========
Returns
If we are unable to cancel your order because it already has been
processed, then you can return any unwanted items to us after you receive
them. You will have the option of returning the item(s) to us via mail or
directly to a Wal-Mart store, whichever is more convenient for you.
Instructions on how to return items will arrive with your order.



Help
If you have any questions, please visit our Help section:

HELP SECTION WEB ADDRESS

Sincerely,

Customer Service at Walmart.com
http://www.walmart.com (http://www.walmart.com)


END OF EMAIL

Makes it sound like I cancelled the order for some unknown reason. Fess up, say it was a pricing mistake....end of issue. I'm sure others have gotten this, but it seems like I have to post it to make my point clear to some.

[decrot]

hey, read.


I said, " but we should call and complain anyways. Not because they cancelled our orders, but because it said (as someone else noted) that the order was being canceled on my (as in I, me, my) request, like I asked walmart to cancel the order."

I don't care they cancelled my order...I saw it coming, but the fact the email says that it was MY request to cancel the order, that bothers me.

They just need to say, "We, WAL-MART Empire, are cancelling your order because of price errors on our website that we cannot hold up to."

simple, no problem.

And how would I be lieing?

you should read back a couple of posts, someone already called about the cancellation email and why it said what it did and got an answer.

and walmart already sent a second cancellation email explaining why your order was cancled, stating a pricing mistake.

now everyone get on with your lives.

[Alucard400]

I'll give an explanation of why it says in the email that you canceled your own order (even if you didn't). Someone explained half of it. The system is the one used to notify you, like a pre set type email. They probably just hit a couple of buttons(or clicks) and your order is canceled. The system is made for people who cancel their order and it's not normal for walmart.com to cancel order themselves unless in extreme circumstances (like the SSB Brawl price mistake). Like someone said, they could be working hard to fix the problem fast first without apolagizing (they may not apolagize later at all though).
I don't think it's the case that they intentionally cancel an order and blame you for canceling the order so it doesn't go through. IT's just that the system was made so it accepts cancelation of orders by customers. And it outputs an auto response email to customers saying the same message even if an employee of walmart does the cancelation themselves.

[Alucard400]

I have to say, I'm amazed at how many people are posting about complaining and getting something out of this. Like some people have said, it was plain freakin obvious the price was wrong. $20 for a new release? But I think it has more to do that lots of people are leeches and want only what's good for them. Nevermind that walmart is evil (I actually just saw the walmart episode on Southpark last night), but I find it funny that people here think they should get something out of walmart's own mistake.
I remember watching Robocop III, and that dude throws money out of the truck so the children can get in the way of Robocop chasing. I kind of wonder, if many of the CAGers here knew what was going on(reason for the chase by Robocop), would you still get in the way of the chaser to get your cash?

[cheapwiigamer]

I was pumped for the deal. Disappointed it didn't happen. Moved on with my life. I understand people's frustration, but I cannot get mad over something this insignificant.

[ehorre01]

This was probably already posted. You can call them at 1-800-925-6278. You will need to transfer to the online section. Once transferred press 8 to get a CSR.

I called and they offered to waive shipping if I ordered at full price. Yeah right...

I think in a situation like this its worth a call to customer service. Sure it was a mistake and we all knew it. However, when most of us make a mistake we don't get to just sweep it under the carpet and pretend it never happened. So give em a call and tell them you are dissapointed. No reason to cuss or be rude, just put in your two cents.

[nikkai]

There'll be some other way to knock down the price once it's released anyway. This is CAG after all.

[soonersfan60]

Someone should take a print out of the screen offering it for $20 and try to price match it at Wal-mart. :D

[kaegea]

In stores if there is a pricing mistake they are required to sell you that product at that price even if it is incorrect. I'm not sure why it is any different online.

[subhumanx1]

I sure am glad they sent me 3 emails to let me know they're completely incompetent.

Only 3? I got 5... each worded slightly differently... :roll:

[MrDubbs]

In stores if there is a pricing mistake they are required to sell you that product at that price even if it is incorrect. I'm not sure why it is any different online.

not all states require this

and i know for most, the price has to be ON the product. Thats why they don't have to do it for online

[mitch079]

I just received 2 further e-mails from walmart stating the reason my orders were cancelled were because of the pricing error and that the authorization hold on the funds would be released:

We are contacting you regarding your recent order ###########.

At the time you placed your order, the price of the item(s) listed below was incorrect on our website. Due to this issue, we have canceled the item(s) from your order. No further action is required on your part regarding this issue and we apologize for any inconvenience this may cause.

Your payment method will not be charged for the item(s). Any authorization hold on your credit card account will be released in accordance with your financial institution's holds policy. Please contact your financial institution for more information.

Item(s):

Super Smash Bros. Brawl Wii Qty 1

Please note: Any items in your order that are not listed above will be delivered as planned. Click on "My Account" on http://www.walmart.com to track the status of any remaining items in your order.

Should you have any questions, please refer to our Order Acceptance policy:
http://www.walmart.com/catalog/catalog.gsp?cat=119625&path=0:5436:120160:119599:119625#1

You may also contact one of our Customer Service Associates at help@walmart.com.

Sincerely,
Customer Service at Walmart.com
http://www.walmart.com

Now all you whiners can STFU.

[foltzie]

Hey it made the consumerist website: http://consumerist.com/344122/walmart-slaps-down-super-smash-bros-brawl-pre+orders

[gaelan]

Hey it made the consumerist website: http://consumerist.com/344122/walmart-slaps-down-super-smash-bros-brawl-pre+orders

That's were the professional nancy-boys and titty babies reside. I'm confident their massive spamming of complaint emails relating to how life and their cancellations aren't fair will get to the bottom of this for sure.

[Don Chubo]

I love what one poster there says :

"50% off is not all that obvious a mistake. Stores often have loss leaders that are meant to generate store traffic. Had it been $4.95... then it is an obvious mistake. "

Uh huh. Rationalize much?

[Don Chubo]

And how would I be lieing?

Uh, by saying something like "did someone hack into my account, can I talk to security, why did it get cancelled." when you know exactly what happened? I'd call that "lieing", maybe even lying.

[Terrenceistheman]

[quote=Heavy Hitter;3823379]I love what one poster there says :

"50% off is not all that obvious a mistake. Stores often have loss leaders that are meant to generate store traffic. Had it been $4.95... then it is an obvious mistake. "
quote]

We all assume this was a mistake and an error and normal msrp is $59 etc...
But what about a random mom shopping for a kids birthday, and says, Oh look Jimmy like that little Mario fella, I'll buy him that game.

My point it is, while it may have been a mistake, i dont think it's fair to say it was obvious.

I would also agree with the loss leader comment.. how do i know that you arent taking a loss on a game so that i would buy more items on your site. I mean, you could make the argument that these "price discounts" did drive an insane amount of traffic to walmart's site. And if while on there, anyone purchased additional items... Walmart isnt cancelling those orders right?

[CoverD]

Someone should take a print out of the screen offering it for $20 and try to price match it at Wal-mart. :D
I have 2 print screens ready and raring to go. 8-)

[foltzie]

That's were the professional nancy-boys and titty babies reside. I'm confident their massive spamming of complaint emails relating to how life and their cancellations aren't fair will get to the bottom of this for sure.

Or consumers looking to hold businesses to a high standard.

[McNutsack]

2 days ago I got emails saying my gift card has been refunded, but not my credit card, which is about $60 owed to it.

Anyone else not been refunded yet? Kinda sucks, since my account is "empty" until they refund.

[dtcarson]

Are we waiting on "refunds" or the authorization to drop off?
If a vendor preauthorizes a card, that should automatically drop off 2-5 days later. If you actually buy the product, it either turns into a sale or they send a later 'sale' amount which would not get dropped off.
From the cancellation email:
"Your payment method will not be charged for the item(s). Any authorization hold on your credit card account will be released in accordance with your financial institution's holds policy. "

[foltzie]

2 days ago I got emails saying my gift card has been refunded, but not my credit card, which is about $60 owed to it.

Anyone else not been refunded yet? Kinda sucks, since my account is "empty" until they refund.

Its a hold and not the actual charge, the hold will drop in about a week. Think of it like the $1.00 charge you see when you buy gas until the real charge clears. In this case there wont be a real charge.

[McNutsack]

Its a hold and not the actual charge, the hold will drop in about a week. Think of it like the $1.00 charge you see when you buy gas until the real charge clears. In this case there wont be a real charge.

I understand, but I have $3 in the bank, and $90 on my balance (which means $87 are beinhg "held" still)

I mean, If I use my debit card to buy a 10 dollar ....shirt, will I get an overdraft fee or what?

I'm a newbie
=/

[foltzie]

I understand, but I have $3 in the bank, and $90 on my balance (which means $87 are beinhg "held" still)

I mean, If I use my debit card to buy a 10 dollar ....shirt, will I get an overdraft fee or what?

I'm a newbie
=/

Yes, Probably, thats the catch with holds and debit cards. Ideally, the charge would be denied, but you never know. So be careful and dont charge anything else until the hold clears.

[Strell]

I'm not going to go hunt down my last post in here, but my point wasn't so much that we shouldn't hold businesses to their end of the deal. It was more that our relationship with businesses as consumers is too much confused as an adversarial one, and that any time we feel trodden upon, we ought to throw up our arms and claim it's poor ethics/bad business/against the rules/whatever-phrase-you-want-that-translates-as-nothing-more-than-"unfair."

Just because Walmart is a big evil corporation doesn't mean we ought to actively try and rip them off. This doesn't have anything to do with this particular fiasco in particular, but in an overall general sense. It's the same reason why if you walked into a store and found someone had switched the price tags on two items and you tried to by one by mistake and the clerk pointed out the error, you shouldn't get all pissy and claim things like, "But it's marked at that price!"

Corporations are run by people, and usually those people are dumbasses, and they make mistakes as well.

The other point I think I made - the part about the first cancellation e-mail claiming "we have received your request to cancel" - was that the rhetorics/wording of the e-mail are kind of irrelevant, and that upholding them as "bullshit and fraud" is kind of silly. It's like we were trying to grasp very, very tiny straws. In fact, the straws might not even have been there.

I guess what I'm saying is that I'm not going to waste time debating semantics in an e-mail. They cancelled it, they used some bullshit wording that they then retracted and gave a more "official" answer, but all I was interested in was that first one. It got cancelled, that's Walmart's word on it.

You people willing to fight the fight? Go ahead, good for you. It's not worth my time and I wish you all the luck.

Just don't uphold banners exclaiming X when you really know you're holding onto a much, much weaker Y.

K?

[techstar25]

Did anybody make another purchase from Wal-mart that day that just got ignored by the system?

After I "purchased" SSBB and checked out, I got the email and my card got charged, etc. Okay, fine.

Then I went back a few minutes later and "purchased" Samurai Warriors Slash (Wii), also pre-order (incorrectly) at $20. I checked out and everything seemed fine. However I never got a confirmation email, and my debit card was never charged for the second game. It's as if right after the SSBB news broke the entire Wal-mart shopping system went down and stopped taking orders.

In my momentary excitement I didn't take down the order number or anything, so as far as they are concerned it didn't even happen.

[Caliburn]

If there's anything that anyone can learn from this experience, it's that Walmart.com now allows consumers to cancel Internet orders at our request. ;)

[punkmaggit]

They just cancelled my order. *sigh* I guess it was too good to be true.

[h3llbring3r]

Well my online complaint is getting me a phone call to day from a CSR rep. I will tell you guys how it goes.

[mephitical]

I have 2 print screens ready and raring to go. 8-)
B&M WM stores don't price match walmart.com. Save yourself the time and stress. Yes, you may be able to bully your way into a discount, but it's just that, bullying. No one was entitled to anything here except beautiful dreams of cheap games.
Their handling of the situation was poor, but no one can reasonably expect to hold a business to a price mistake. It's a mistake, and they have no obligation to honor it - the only reason to do so would be to maintain customer relationships, and I'm guessing those of you who feel most burned by this deal will fume for a while but still go buy toilet paper at Wal-Mart because it's cheaper and more convenient and you don't like women or labor laws. Wal-Mart knows this, and as such doesn't necessarily care if it pisses off a niche market.

[foltzie]

Their handling of the situation was poor, but no one can reasonably expect to hold a business to a price mistake. It's a mistake, and they have no obligation to honor it - the only reason to do so would be to maintain customer relationships, and I'm guessing those of you who feel most burned by this deal will fume for a while but still go buy toilet paper at Wal-Mart because it's cheaper and more convenient and you don't like women or labor laws. Wal-Mart knows this, and as such doesn't necessarily care if it pisses off a niche market.

Actually, I'm one of the ones who thinks they should be held to the price mistake (they way they could be in a B&M store). Ideally, eating a couple of big losses would cause the business to setup a process where those mistakes dont happen. Of course, since I work in and with business process I have little sympathy for stupid mistakes or poor process.

In my case, matter of principal rather than the cash.

[McNutsack]

They are still holding my money. This is way lame. I didn't figure it'd take this long to transfer me back my funds. As long as it's done by Wedesday I'm cool; gots some auto insurance to pay.

and TECHSTAR,
Yes, I tried to order Dark Sector a few minutes before they took down ALL of the pages of the games that were priced wrong. The order never went through to my email, but I'm not sure if they attempted to charge me; it was on my moms CC so I can't check.

[Don Chubo]

They are still holding my money. This is way lame. I didn't figure it'd take this long to transfer me back my funds. As long as it's done by Wedesday I'm cool; gots some auto insurance to pay.


If you didn't have the money to spare in the first place, why buy games? Doesn't sound like you should be blaming Wal-Mart or your bank for this problem.

[mephitical]

Actually, I'm one of the ones who thinks they should be held to the price mistake (they way they could be in a B&M store). Ideally, eating a couple of big losses would cause the business to setup a process where those mistakes dont happen. Of course, since I work in and with business process I have little sympathy for stupid mistakes or poor process.


A B&M store wouldn't be held to the price mistake either. There is no legal precedent - the situation is actually the opposite; stores are not required to honor mistakes as long as the mistake and correction are posted at the store and any reasonable person could see that the price was a mistake.
Corporations are protected by similar laws that consumers are. Would you feel the same way if you mistakenly added an extra zero to an online credit card payment and your power company pocketed the cash and said "Too bad, you made a stupid mistake and maybe next time you'll set up a process where those mistakes dno't happen" ? Your point works only in theory; if it worked in practice there would be no need for 90% of the beauracracy in our daily lives.

[McNutsack]

If you didn't have the money to spare in the first place, why buy games? Doesn't sound like you should be blaming Wal-Mart or your bank for this problem.

I have $200 in my pocket. Dunno why you think I have no money to spare; simply said WalMart needs to hurry up with their slowness.
I'm glad the lives of others inetrest you a lot, though, I'm sure that's a creepy trademark future gf's will dig a lot =/

[mephitical]

I have $200 in my pocket. Dunno why you think I have no money to spare; simply said WalMart needs to hurry up with their slowness.
I'm glad the lives of others inetrest you a lot, though, I'm sure that's a creepy trademark future gf's will dig a lot =/
Uh, didn't you post that information yourself on a public forum?

[foltzie]

A B&M store wouldn't be held to the price mistake either. There is no legal precedent - the situation is actually the opposite; stores are not required to honor mistakes as long as the mistake and correction are posted at the store and any reasonable person could see that the price was a mistake. On the contrary, the laws exist, but they vary from state to state on this topic. Many stores; however, honor pricing mistakes in B&M stores because otherwise you lose customers. Granted this isnt so much the case online, but yes the precedent and law is there. Note, your statement about corrections refers to advertisements, which is correct, but this isnt about an advertisement, but rather an advance purchase (pre-order).

Corporations are protected by similar laws that consumers are. Would you feel the same way if you mistakenly added an extra zero to an online credit card payment and your power company pocketed the cash and said "Too bad, you made a stupid mistake and maybe next time you'll set up a process where those mistakes dno't happen" ? Your point works only in theory; if it worked in practice there would be no need for 90% of the beauracracy in our daily lives.

Your example isn't acurate, or at least your conclusion. If I "fat finger" a payment to someone (normally a company on a monthly bill), I still have the bill or other contract which doucments the price. For instance, I have overpaid some bills in the past, the end result is a credit on my account for the next month.

Now if this was a one time purchase you could find yourself in an interesting situation, that if between individuals could take many paths to resolution.

But to the topic at hand, Wal-Mart's automated system offered a price (wrong or not) and accepted payment, even going so far as to process a credit card payment. That is offer, acceptance, and consideration in every court in the US. Their TOS may give them an out (dont know of any retail TOS precident), but I'm not going to waste my resources for a small claims court visit, altough I think I could easily win.

In either case, Wal-Mart highest brass would do well to eat a few Wal-Mart.com loses, it would force the brass to setup a better system overall.

I should note for anyone who may be confused, I'm not hateful at Wal-Mart in particular, I just hold fast that businesses should catch mistakes like this BEFORE* they go live, and suck it up when they dont and resolve to do a better job in the future.

[mephitical]

***all the stuff foltzie said.***
OK

[Veronica Mars]

Do we stand a chance of getting this PM?

[Don Chubo]

I have $200 in my pocket. Dunno why you think I have no money to spare; simply said WalMart needs to hurry up with their slowness.
I'm glad the lives of others inetrest you a lot, though, I'm sure that's a creepy trademark future gf's will dig a lot =/

Seriously, are you high?

[HotShotX]

Ummm....did anyone else have the $22.92 charge show up on their credit card as "pending"? I'm going to wait to see if it actually places, but that's a red flag for me.

~HotShotX

[bosspringsteen]

Ummm....did anyone else have the $22.92 charge show up on their credit card as "pending"? I'm going to wait to see if it actually places, but that's a red flag for me.

~HotShotX

The money is actually out of my account. It was on hold then a few hours later I was fully charged. Yet they still cancelled my order.

[CombatCraig]

Ummm....did anyone else have the $22.92 charge show up on their credit card as "pending"? I'm going to wait to see if it actually places, but that's a red flag for me.

Mine is still pending, I'll probably wait until the end of the week to call and ask if it hasn't gone away (both my bank and Wal*Mart)

[mephitical]

The money is actually out of my account. It was on hold then a few hours later I was fully charged. Yet they still cancelled my order.I had two separate orders, both were fully charged to my credit card and both remain unrefunded. I've got an unanswered email to the address they provided in their email asking for a refund.

***Update*** No reply to my email, by the funds were credited back to my card today.

[davo1224]

Seriously, are you high?

Probably. He has money but apparently Wal-Mart is holding onto the most important part I guess?

Here's a hint. Next time don't hoard if you have bills to pay with that money.

[Megalith]

Can Wal*Mart get off their ass and remove these temporary authorizations already from my card?

[foltzie]

Can Wal*Mart get off their ass and remove these temporary authorizations already from my card?

No, its up to your financial institution to remove them once they "expire".

[scuba t]

they still haven't given me my money back. It has said pending authorizations for a while now.

[ZForce915]

No, its up to your financial institution to remove them once they "expire".

Yeah, walmart sent out for the autorization (make sure you've got the money) and then your bank is holding it for them waiting for them to collect. Sometimes you can have the process sped up, but it is usually a hassle.

[seanr1221]

What about people who use debit? My card still hasnt been refunded. :/

[KingofOldSchool]

You guys need to realize that it usually takes 7-10 business days for those holds to clear.

[jaybird]

Just got this email from them:

We apologize for our recent video game pricing error and the incorrect information included in our follow up e-mail correspondence with you.

As we are always striving to provide a positive customer experience, we will be sending you a $10 electronic Gift Card toward a future purchase as an apology for your recent experience. (One Gift Card per affected customer; this card can only be used online at Walmart.com. Look for details in a separate email.)

As a reminder, your payment method was never charged for the canceled items. Any related authorization hold on your credit or debit card account will be released in accordance with your financial institution's holds policy. Please contact your financial institution for more information.

If you have any questions, please email us at help@walmart.com.


Sincerely,

Customer Service at Walmart.com
www.walmart.com

[H-Town Info]

got that too. at least some compensation and an apology

[seanr1221]

No email here...yet.

[Rig]

Got the follow-up email a few minutes ago.

[shotcaller88]

I just got a gift card e-mail. Pretty nice since I had pretty much forgotten about this already. I made no attempt to bitch & moan to walmart as I didn't think it was worth it. So I guess everyone will be getting a gc. Hope it comes soon.

[supraazn]

i just got one too... most likely im gonna buy something over 10$ and they are still gonna make some money off me....

Alwell at least they did something for everybody even ones that didnt call or write in whining and complaining

[GenDV138]

Just got that e-mail too, don't think there's anything I want off of their site right now but I'll have to look. Was thinking to use it with a 360 points card but those seem to be overpriced on their site.

[wildnuts02]

got the email

[ma]

Hot damn, $10 gift card. Time to order Endless Ocean.

[MasterYensid]

I got the first e-mail, no follow up e-mail as of yet.

[Santurio]

got an email too. Free money is always welcome.

[PR Mega X]

I got the first e-mail, no follow up e-mail as of yet.

Ditto; got the message telling me that a e-gift card is coming, but haven't gotten the card itself yet.

[Killer Rabbit]

Well, that's nice of them to do that. They really didn't owe us anything; certainly not a ten dollar gift card. I would have expected them to give us a coupon, or maybe a five dollar gift card, if anything.

I need to check my email to make sure I got it.

[tankexmortis]

Got my email too. But I'd rather have gotten Brawl. I'll find something I can order though, I'd feel silly without ripping them off somehow. Probably get a Zapper or a Wii Points card.

[O_o]

i just got one too... most likely im gonna buy something over 10$ and they are still gonna make some money off me....

Alwell at least they did something for everybody even ones that didnt call or write in whining and complaining
They won't make money unless it's something they make a $10+ profit off. Any video game only gets them ~$5.

[BaronVC]

As we are always striving to provide a positive customer experience, we will be sending you a $10 electronic Gift Card toward a future purchase as an apology for your recent experience.

not too bad :)

[ZForce915]

Wow, I got my gift card today...pretty stand up thing for Walmart to do.

[Drnick]

I got the E-mail today, wow, I was shocked they would do something like this.... makes it a little harder for me to hate walmart as much as I do.... and I JUST bought a game off walmart.com and had it shipped to the store.... oh well

does the card come via snail mail? or is it E-mailed in the form of a code?

[alexandertyler]

I just got the code in an e-mail, used it to get an official PS3 remote shipped to store. Not bad for 10 bucks off!

http://www.walmart.com/catalog/product.do?product_id=5607955

Have fun,

Alex

[Drnick]

yeah, just got mine in an E-mail

[LinkinPrime]

If I didn't see this thread mine would have ended up getting deleted through my junk mail...Got mine, thanks!

[RAMSTORIA]

also got the 10 bucks, i might cruise the site and see if theres anything i want that would only be a couple of bucks

[RAMSTORIA]

very annoying, im trying to buy something that says "97 cent shipping" but when i check out shipping is 8 bucks

[zewone]

very annoying, im trying to buy something that says "97 cent shipping" but when i check out shipping is 8 bucks
97 cent shipping is for site-to-store items/delivery. I think it's free right now though.

If you want anything actually delivered to your home, it's at least $5 shipping. :cry:

[H-Town Info]

got my gift card number in my e-mail.

[RAMSTORIA]

97 cent shipping is for site-to-store items/delivery. I think it's free right now though.

If you want anything actually delivered to your home, it's at least $5 shipping. :cry:

ah ok, well thanks for the heads up, i dont mind having store delivery, i guess ill do that then..... or not... i dont even see the option for it in check out

[JEKKI]

what the hell?!?!?!

Wii points cost $25 on their website :bomb:

I may end up jus giving my $10 away to 1 of u guys

[zewone]

what the hell?!?!?!

Wii points cost $25 on their website :bomb:

I may end up jus giving my $10 away to 1 of u guys
Hook it up, son!~

[Santurio]

what the hell?!?!?!

Wii points cost $25 on their website :bomb:

I may end up jus giving my $10 away to 1 of u guys
i'm game if you are!!;)

[databuild]

I got my giftcard.

Too bad there is no free shipping for most items. It looks like games cost about $2 to ship, but I'm not positive. (Edit: NM - people are pointing out that shipping is at least $5...!)

[Rig]

If anybody happens to not want their GC, I will gladly take it.

Of course, it this doesn't happen, I will probably just post mine up in here eventually. Every potential "value" gets killed by their shipping prices.

[babylonian]

Of course, it this doesn't happen, I will probably just post mine up in here eventually. Every potential "value" gets killed by their shipping prices.
Dibs!

Yeah, I have absolutely no idea on what to spend mine on. Leaning towards something on the 360 since all 360-related items have 97 cent shipping.

[supraazn]

I got a 360 plug and play kit for 7$ shipped.
Been wanting to get one for awhile now .... so half price of msrp and thats not including tax and shipping, was a greast deal.

[databuild]

Darn I was going to order Spider-Man 1-3 DVD set for $25.87, but checking out I found that the lowest shipping was $5.97!!! (Only $4.03 left) Shipping really eats up the whole certificate...

I'll gladly take anyones certificate if they don't plan to use it.

[babylonian]

I got a 360 plug and play kit for 7$ shipped.
Been wanting to get one for awhile now .... so half price of msrp and thats not including tax and shipping, was a greast deal.
Good idea; this is probably what I'll end up buying.

[Killer Rabbit]

I really feel like I should save this and use it to help pay for Super Smash Bros. Brawl. That would be so fitting.

But I don't think I'll be willing to wait for the game to arrive in the mail unless I'm getting it for ~$30 off.

[n8rockerasu]

Used my giftcard to order Sonic Gems Collection on clearance for $12.82. It's also elligible for free site-to-store shipping, so that saved me two bucks. I know the game isn't superb, but paying only $3 out of pocket for Sonic CD, Sonic R, and Sonic The Fighters is a deal in my book. Especially considering Gamestop is selling it for $17.99 used.

[Bazz]

I got my GC to no idea what I'm going buy though now.

[Beer Monkey]

I'll PayPal $5 for a giftcard code.

[Layd Dly]

I used mine on the 2 Blu-Rays for $25 bucks, so with tax and shipping it was 21.xx so not a super deal but not a bad one one either. Walmarts online shoping is as big a joke as their actual stores.

[punkmaggit]

Got mine and most likely I'll be using it on the second Baten Kaitos. That is, if it's still relatively cheap.

[Bazz]

If anyone is interested in trading for mine. I'm looking for some Ms points if you have like a 1600 point card I'll give you like $10.00 and the 10.00GC I got. If you got like 800 or somthing I'll just do even trade.

[Alien Spider]

I used my GC on The Gunslinger Girl Boxset, ~$16 shipped not to shabby.

http://www.walmart.com/catalog/product.do?product_id=8071536

[jeremy517]

Zack and Wiki is now $29.82 after the universal price drop, and ships to your home for $1.97. Not a horrible use for the $10 giftcard.

[caedeskhan]

I ebayed mine because I couldn't find anything good on the site.

[Dragon_Master]

i used mine on SSBM so I could get it for $20

[Crono51]

...So I picked up the mail today, and happened to have a package from "Walmart.com Returns Dept." I was confused because I hadn't ordered anything from Walmart.com [not successfully anyway], yet for some reason, there was this package. Confused, I opened up the package, and what did I see, but Burnout Paradise for my Xbox 360.

...Has this happened to anybody else for any of their other pre orders?

[vwbeetlvr]

...So I picked up the mail today, and happened to have a package from "Walmart.com Returns Dept." I was confused because I hadn't ordered anything from Walmart.com [not successfully anyway], yet for some reason, there was this package. Confused, I opened up the package, and what did I see, but Burnout Paradise for my Xbox 360.

...Has this happened to anybody else for any of their other pre orders?

I got it too. To bad I bought it locally on the 18th, and I didnt get the package till the 27th.

[foltzie]

I got it too. To bad I bought it locally on the 18th, and I didnt get the package till the 27th.

Return the one in the package using the reciept from the 18th.

[Veronica Mars]

No fair >:/

[vwbeetlvr]

Return the one in the package using the reciept from the 18th.

I know, the place i bought it from doesnt give refunds, i'd have to exchange it for something else. I wonder what would be good?

[sasukekun]

I know, the place i bought it from doesnt give refunds, i'd have to exchange it for something else. I wonder what would be good?
How can they not accept refunds? I'm guessing you opened it?

You could just exchange it for DMC4 which comes out next week.

[scuba t]

How come Burnout Paradise isn't in my mailbox?

[Bazz]

How come Burnout Paradise isn't in my mailbox?Haha, it's not in mine either. I do have this GC for $10.00 if anyone is Interested in some type of trade.