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View Full Version : Help! I can't buy anything in Steam!

Kitsune Sniper
02-19-2008, 11:47 PM
Ugh... So this Audiosurf game came out. And I loved it. But the stupid five song limit left me... like a crack addict jonesing for a fix.

So I figure, I'll buy the game. I click on purchase, hey, there's PayPal! Nope. Sorry! Your transaction wasn't authorized. Huh. So I use my PayPal debit card. Rejected! The info is not the same as the one on file... which is weird because I copied and pasted it STRAIGHT FROM THE ACCOUNT INFORMATION WINDOW.

... Is there another way to pay for this thing? I want to buy the game, but Steam help isn't well, helping. I had this problem before, but I bought Sin Episodes 1 via a gift (I asked someone to buy it for me and I reimbursed him for the cost) - and I really do not want to do that again.

Anyone? Bueller? Help!
Serik
02-20-2008, 02:00 AM
Have you moved recently? Last month, Paypal rejected a purchase because my bank failed to update my billing address. If your billing addresses don't match, Paypal cancels the purchase "for your safety."
Kitsune Sniper
02-20-2008, 02:15 AM
I've had the same address on PayPal for the past five years, so no. Also, I don't use my bank account, I've got what, three bucks in there? :p

Is this... Clickandbuy safe? I don't trust it with my money.
Serik
02-20-2008, 03:17 AM
hmmm, have you tried contacting Valve's (crappy) billing support group?

Never tried Clickandbuy, so can't help you there.
poisonedpawn45
02-20-2008, 12:25 PM
I would try contacting Valve and see if that helps.

How far into the payment with paypal did you get before it gave you the error message?
Kitsune Sniper
02-20-2008, 05:22 PM
I contacted Steam (by submitting a question to customer support), and apparently they think my PayPal debit card is fraudulent or something. I sent them the info they requested, so I hope that works.

It doesn't really matter now, though. I got the game through a friend. And as for how far I got... I got to PayPal, then I got sent back to Steam, the program said it was processing payment, and then it reported a PayPal error. 'Course, if they fix this, I'll just get Geometry Wars or something. :p

Thanks, though. :)