Just bought a Wii off of ebay and am having a problem

[MSI Magus]

So I got my new Wii and immediately opened and hooked it up. The system powered on no problem, it let me cruise the menus with the wiimote no problem, put on punch out from the VC and again no problem. However whenever I went to insert my disk it wasnt taking it. I thought that was wrong but figured eh put a little more pressure. The disk went in but the system didnt read it so I hit eject.....the system wouldn't eject the disk! I used another game to put pressure along side the game which forced an eject then tried reinserting the game just to have the same problem.

Doing research online it looks like the problem is related somehow to the blue light which comes on and sucks in/spits out disks which isnt lighting up for me. I wanted to post here and see if anyone has experienced this problem or knows someone that does and if so what they recommend doing. I already contacted the ebay seller who of course said "it worked when I shipped it" so I plan on working on a possible refund that way....but I am also wondering what Nintendo does about this problem/if its a free fix in case I just get stuck with this Wii.

[decrot]

you should probably return it to the seller.

[MSI Magus]

you should probably return it to the seller.

The seller just offered that and I would be happy to do so if not for the fact that he expects me to pay for shipping. So ultimately I get a $150 refund for my Wii.......but am stuck with $40+(he lives in Canada and it cost $25 just to get it shipped to me) shipping expenses and no freaking system. Doesn't seem right that I pay $40 for nothing.

The guy also admitted that he marked the system before shipping it. So I would have an easy case against him in a claim dispute since the system is clearly marked as his.

[decrot]

well your wii shouldn't have problems like that. I got my at launch and it doesn't have any problems whatsoever (though I hardly play the thing). I was wondering why you bought it off ebay as they are pretty abundant now ( but i see you got it for a deal). I believe it costs 90 bucks to repair it by nintendo unless its still under warrenty which probably isnt.

[MSI Magus]

well your wii shouldn't have problems like that. I got my at launch and it doesn't have any problems whatsoever (though I hardly play the thing). I was wondering why you bought it off ebay as they are pretty abundant now ( but i see you got it for a deal). I believe it costs 90 bucks to repair it by nintendo unless its still under warrenty which probably isnt.

Which is what I told the guy when he said ship it back to him. He said he wont do full refund because he can get money back by selling the stuff which I can appreciate. But I think its more then a fair counter offer for him to pay to fix the console. Even if he didnt ship it broke and it did break in the mail he should of either A.) offered insurance on the item or B) not shipped it by simply freaking putting the Wii in its box then wrapping a garbage bag around it!

[theloserboy]

Im not too familiar on ebay policies on returns, but I don't think you should have to pay for return shipping for a broken item. Try searching around and checking out your sellers policies. If you think you can and should send it back without having to pay shipping, open a paypal dispute against him. Sorry for the really generic advice, but thats all I can think of. Hope this all turns out well for you.

[MSI Magus]

Im not too familiar on ebay policies on returns, but I don't think you should have to pay for return shipping for a broken item. Try searching around and checking out your sellers policies. If you think you can and should send it back without having to pay shipping, open a paypal dispute against him. Sorry for the really generic advice, but thats all I can think of. Hope this all turns out well for you.

Pretty much my thoughts exactly. The guy responded and said that he would pay for the repair...but put it in a way that made it sound like he would if it was a small repair. I just got off the phone with Nintendo and they said its a $85 repair, so lets see what the ebay guy says about paying for the repair when he hears $85.

[UncleBob]

Even if he didnt ship it broke and it did break in the mail he should of either A.) offered insurance on the item or B) not shipped it by simply freaking putting the Wii in its box then wrapping a garbage bag around it!

A.) Did you *ask* for insurance? Not that it would have helped, as you likely could not have proved that the damage happened in transit and wasn't there before shipping.
B.) That's pretty much how Wiis are shipped via boat, truck and UPS straight to the store. Assuming he used all of the original packing materials, that is.

Do you have a link to the original auction?

[MSI Magus]

A.) Did you *ask* for insurance? Not that it would have helped, as you likely could not have proved that the damage happened in transit and wasn't there before shipping.
B.) That's pretty much how Wiis are shipped via boat, truck and UPS straight to the store. Assuming he used all of the original packing materials, that is.

Do you have a link to the original auction?

Didnt ask for insurance, figured it was included which was stupid of me. And if thats how Wiis are shipped they certainly shouldnt be. I have never gotten a console wrapped in a trash bag before.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=260391313721

[DreamSymphony]

Even if you file a claim with paypal you will still be required to return the wii (at your own cost).

[gaxur]

I read about problems similar to this from someone who had shoved multiple disks into the console. Are you sure there's not another disk in there?

[MSI Magus]

Even if you file a claim with paypal you will still be required to return the wii (at your own cost).

If this is true its insane. Why should someone else be allowed to ship me a busted item then my choice is keep said broke item or PAY to ship it back to him.

I read about problems similar to this from someone who had shoved multiple disks into the console. Are you sure there's not another disk in there?

Positive. It only was supposed to ship with 1 game and after getting the first game out and going to the system menu it says please insert disk.

[UncleBob]

Sorry you got a busted Wii...

Insurance: None
Return shipping will be paid by: Buyer

The terms of the auction were fairly clear - as there's no way for you to prove the system was or was not damaged in shipping, it would appear you're at the mercy of the seller in this case.

As per garbage bags - obviously, they're not shipped in those, but the system is shipped in the Wii box, packed three together (usually) and shipped in one more cardboard box. The systems survive traveling across the ocean and across the country this way.

In my dealings with eBay, I've never had a problem talking with the seller beforehand about the shipping and packaging methods. In the end, you saved about $100 - about what it'll cost you to have Nintendo repair the system. Sending it to them will also net you a new 1-year warranty. If you can get the seller to pony up the repair costs (or even meet them half way), then congrats. Otherwise, consider it a learning experience to spend a few extra minutes reading through the details of the auction.

[advanced]

If it only costs $85, then at least you're still cutting it below a brand new one if you have to pay for it yourself.

Sorry to hear about this one man, shit sucks.

[MSI Magus]

Sorry you got a busted Wii...

Insurance: None
Return shipping will be paid by: Buyer

The terms of the auction were fairly clear - as there's no way for you to prove the system was or was not damaged in shipping, it would appear you're at the mercy of the seller in this case.

As per garbage bags - obviously, they're not shipped in those, but the system is shipped in the Wii box, packed three together (usually) and shipped in one more cardboard box. The systems survive traveling across the ocean and across the country this way.

In my dealings with eBay, I've never had a problem talking with the seller beforehand about the shipping and packaging methods. In the end, you saved about $100 - about what it'll cost you to have Nintendo repair the system. Sending it to them will also net you a new 1-year warranty. If you can get the seller to pony up the repair costs (or even meet them half way), then congrats. Otherwise, consider it a learning experience to spend a few extra minutes reading through the details of the auction.

If this is true I dont see how ebay/paypal haven't had ass tons of class action law suits against them. essentially they would just be assisting people in selling busted product and their "guarantees" would be just lies.

Edit - And really I dont mind if the guy just ponies up for the system to be fixed. That seems reasonable enough.

[G33]

Didnt ask for insurance, figured it was included which was stupid of me. And if thats how Wiis are shipped they certainly shouldnt be. I have never gotten a console wrapped in a trash bag before.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=260391313721

A few years ago, someone shipped me a gamecube loose in a huge cardboard box. No padding, just the system, controllers, and a couple of small accessories in a box that could have easily held 4x the amount with plenty of room to spare. Thankfully, the system and controllers worked fine.

The advice I see here is pretty much what I'd suggest. Just make sure you cover everything you can think of with him and keep a record of it in case you have to file that paypal claim.

[UncleBob]

essentially they would just be assisting people in selling busted product and their "guarantees" would be just lies.

Provide proof the systen was busted when it shipped and I bet you'd win the claim.

[MSI Magus]

Provide proof the systen was busted when it shipped and I bet you'd win the claim.

Besides the point. The point is if all a seller has to do is say it worked when I sent it out then realistically there is no protection despite eBay and PayPal claims to the contrary for using their services. Whats stopping me from putting this system on eBay saying its working and then just passing it on to the next person. If your right about ebay/paypal nothing(well other then the fact that I have morals).

[UncleBob]

I'm not trying to be a douche - I'm trying to help you from wasting too much of your time.
What's to stop someone from buying from eBay, receiving the item, breaking it (accidentally or on purpose), then trying to file a claim? Nothing - which is why this entire thing is going to turn into a he-said, she-said argument that you likely won't win. You agreed to the terms of the auction when you made the bid. You agreed to buy the item without shipping insurance. You agreed to pay return shipping on the item in the event you returned it. Now you want PayPal/eBay to negate your entire agreement because you *think* there's a *chance* the item shipped out broken?

Again, I'd suggest trying to get the seller to go halvies with you to get the item repaired. You'll get a new one year warranty and save a *lot* of headaches on your end.

[MSI Magus]

I'm not trying to be a douche - I'm trying to help you from wasting too much of your time.
What's to stop someone from buying from eBay, receiving the item, breaking it (accidentally or on purpose), then trying to file a claim? Nothing - which is why this entire thing is going to turn into a he-said, she-said argument that you likely won't win. You agreed to the terms of the auction when you made the bid. You agreed to buy the item without shipping insurance. You agreed to pay return shipping on the item in the event you returned it. Now you want PayPal/eBay to negate your entire agreement because you *think* there's a *chance* the item shipped out broken?

Again, I'd suggest trying to get the seller to go halvies with you to get the item repaired. You'll get a new one year warranty and save a *lot* of headaches on your end.

I understand what your saying, I am just voicing my frustration and also pointing out how absurd it is for them to claim that they have protection for buyers/sellers. In reality the ebay system if its set up as you say is nothing more then a glorified pawn shop with no real protection. And hey if ebay wants to be that thats cool, but its not what they claim to be.

When making a purchase the buyer should be safe or else its a site simply not worth using and again their advertising is false. Yes you are correct saying things about the *chance* and blah blah. But the bottom line is still if you make claim to be a safe site and offer buyer protection you need to stand behind that or switch your site to being listed as the free for all it is.

If they truly want to claim they offer buyer protection then they should to cover their own asses simply make it a requirement that sellers MUST offer insurance and take certain steps to guarantee people are selling what they say they are.

*drops the subject*

Anyways havnt heard back from the guy yet. Hopefully he will honor up to paying for the repair costs as he initially said he would.

[UncleBob]

I am just voicing my frustration and also pointing out how absurd it is for them to claim that they have protection for buyers/sellers.

That last part. They have protection for buyers *and* sellers. They have to do what's right for both parties involved. Assuming good faith on your part (you didn't break it after receiving it) and good faith on the seller's part (they didn't ship out an item they knew was broken at the time they shipped it) is fair - right?

[MSI Magus]

That last part. They have protection for buyers *and* sellers. They have to do what's right for both parties involved. Assuming good faith on your part (you didn't break it after receiving it) and good faith on the seller's part (they didn't ship out an item they knew was broken at the time they shipped it) is fair - right?

There is a difference between fair and protection. In a free for all system not taking sides is fair. But thats not what ebay advertises themselves as is it?

Anyways the guy agreed to foot the $85 which was very cool of him. Feel bad for the guy, I honestly do. I mean his auction ended below his reserve and below the standard price of a Wii, he footed $25 shipping to the US then this happans. In the end he will have only managed to receive like $55 for his Wii.

[Squarehard]

There is a difference between fair and protection. In a free for all system not taking sides is fair. But thats not what ebay advertises themselves as is it?

Anyways the guy agreed to foot the $85 which was very cool of him. Feel bad for the guy, I honestly do. I mean his auction ended below his reserve and below the standard price of a Wii, he footed $25 shipping to the US then this happans. In the end he will have only managed to receive like $55 for his Wii.

Yeah, but if you look at it this way, if he didnt sell it and it broke on him, $55 would have been the most he would have gotten after all the fees and shipping probably, and also there are a lot bigger assholes on ebay that im sure would have demanded a full refund and file a dispute with paypal for being sold a broken system, so he may have even gotten lucky.

[Cheapass24]

paypal WILL side with the buyer, unless you have an amazing case as a seller. Trust me on this, when i mailed it to someone's old address because they didn't up their address on paypal, and they filed a dispute, THEY WON, and i was out $40 because apparently now i'm supposed to use signature confirmation on every package :roll:. Open a paypal dispute and go 50/50 with him on the repair, that seems fair to me.

[Squarehard]

paypal WILL side with the buyer, unless you have an amazing case as a seller. Trust me on this, when i mailed it to someone's old address because they didn't up their address on paypal, and they filed a dispute, THEY WON, and i was out $40 because apparently now i'm supposed to use signature confirmation on every package :roll:. Open a paypal dispute and go 50/50 with him on the repair, that seems fair to me.

Yeah, but that sounds like you shipped to an unconfirmed address, and if you didnt contact the buyer before shipping to unconfirmed address to confirm it, youre pretty much screwed. I have a lot of sellers that forget to update their address and shows up as unconfirmed, and every time before I ship to unconfirmed address I make sure to contact the buyer and have a record of messages and emails to confirm the address is correct. And if wasnt an unconfirmed address and he confirmed address was wrong, then you got pretty screwed and I am not sure how paypal could even side like that with the buyer.

[MSI Magus]

Was just refunded the full $85

[s2k]

Damn you made out like a bandit.

[Snake2715]

the nintendo repair nets you a new warranty as well. mine came back really quick

[MSI Magus]

the nintendo repair nets you a new warranty as well. mine came back really quick

Ya that was why whenever you agreed to refund me I didn't mind the inconvenience of not having my Wii for a few weeks. I mean ya it sucks that the item I paid for I dont get to use an extra two weeks or so but on the bright side I got a year warranty out of this whole ordeal.