EA.COM games 50% off, Free Ship (Sims 3 for 25$) using Best Buy Sims 3 cash cards

[megma42]

Got an order confirmation this AM for Boom Blox Bash, but also ordered Tiger Woods 10 with motion plus and this was cancelled, but they gave me a $ 10 coupon - has anybody received their money back into their eawallet?

[Ryukahn]

For any of you that got a cancelled order and are still looking to get Wii games, I have a Wii $5 off code that I don't think was used. I got it just to see if it would work for all games but it didn't, so I'm not sure if that counts as being used. Either way, the first one with a cancelled order that PM's me (you must have already posted in this thread) will get the code to try and see if it's still valid. No guarantees it works, but it can't hurt to try. ;)

[dohmai]

for those of you who had the tiger woods w/ motion plus order canceled...

did they actually send a cancellation email? i ordered last friday night, for the email confirm.. then haven't heard anything since (no shipping email, no cancel email)

after finally getting into their customer service/order status area.. when i view past orders, it shows up and status is: in progress

but then when i click on 'view invoice' it gives me the detail that it is out of stock

but still no cancel email.. just wondering if people actually got cancellation emails?

thanks

[c4tp]

for those of you who had the tiger woods w/ motion plus order canceled... did they actually send a cancellation email? i ordered last friday night, for the email confirm.. then haven't heard anything since (no shipping email, no cancel email) after finally getting into their customer service/order status area.. when i view past orders, it shows up and status is: in progress but then when i click on 'view invoice' it gives me the detail that it is out of stock but still no cancel email.. just wondering if people actually got cancellation emails? thanks

I got a cancellation email the other day that said:

Thank you for choosing the EA Store for your order of the
Tiger Woods PGA Tour 10 Wii MotionPlus Bundle. Unfortunately, we have sold out of this limited run product and your order cannot be completed. You will receive a separate email notification with your order details confirming the cancellation.

We apologize for the inconvenience that this may have caused you. We appreciate you choosing the EA Store for your gaming needs and would like to offer you a coupon good for $10 off a future purchase with us.

It's interesting because no order ever showed up in my order history, but I did get an order confirmation email right away on Saturday when I ordered. I think I'm going to call them about it and see what happens. Their CS number is 650-628-1001 by the way.

[crupp]

For the record... I placed several preorders over the last 7 days or so and they were not (and still are not) showing up in my order summary page. I called their call center and all of my orders are still active... he said the website must just be messed up (ya think?)

[MeestaKennedy]

I've got 3 order unsubmitted entries in my order history. I ordered the Tiger Woods 10 bundle (canceled) and Madden 10. Very strange. Hopefully Madden 10 hasn't been canceled.

[awesome gamer]

I tried placing orders at various times today. NONE OF THEM WENT THROUGH. I got the famous "unable to complete order" screen every time.

And to the guy who told me to "chill out", if you are so certain it's not the fault of "SIMS POINTS".........I'll be happy to sell you my EA CASH ACCOUNT....it's got a balance of $295....I'll take $175 for it to walk away from this whole mess........

[MrNEWZ]

I should have known better given the piss-poor experiences I have had with EA's store in the past. I still have a coupon I could never use from THAT time.

I was able to place a pre-order for MASS EFFECT 2. [crosses fingers]

[brett2007]

Hmm maybe its just when you ordered. I used some credit from the EA cards when I pre-ordered both Tiger Woods Bundle and Grand Slam Tennis and I had no issue. I also had previously ordered EA Sports Active about a month ago from them and it arrived before the release date. I guess YMMV, but so far my experience has been okay. I hope that continues since I have a lot of credit to use...

[brett2007]

I got a cancellation email the other day that said:

Thank you for choosing the EA Store for your order of the
Tiger Woods PGA Tour 10 Wii MotionPlus Bundle. Unfortunately, we have sold out of this limited run product and your order cannot be completed. You will receive a separate email notification with your order details confirming the cancellation.

We apologize for the inconvenience that this may have caused you. We appreciate you choosing the EA Store for your gaming needs and would like to offer you a coupon good for $10 off a future purchase with us.

It's interesting because no order ever showed up in my order history, but I did get an order confirmation email right away on Saturday when I ordered. I think I'm going to call them about it and see what happens. Their CS number is 650-628-1001 by the way.

If you look at the site, the bundle is no-longer there. Its odd that EA.com of all places would sell out, yet it still seems to be able to be purchased elsewhere.

Although, I wish EA would sell the Wii Motion Plus on their site sep.

[nypickle]

I tried placing orders at various times today. NONE OF THEM WENT THROUGH. I got the famous "unable to complete order" screen every time.

And to the guy who told me to "chill out", if you are so certain it's not the fault of "SIMS POINTS".........I'll be happy to sell you my EA CASH ACCOUNT....it's got a balance of $295....I'll take $175 for it to walk away from this whole mess........

And I would tell you the same thing as the first time, read the back of the cards. It's not JUST for Sims related purchases. Thats why you need to "chill out" before you freak out and state things not based on fact that EA is trying to screw us all when people have successfully made purchases. Also why would myself or anyone pay you $175 for your $295 balance on EA? Knowing you paid 50% of what the cards are actually worth? That makes your account actually worth $147.50 and nobody would pay you what it's worth because you are stuck with it, so its worth considerably less, more like $125.

[MrNEWZ]

And I would tell you the same thing as the first time, read the back of the cards. It's not JUST for Sims related purchases. Thats why you need to "chill out" before you freak out and state things not based on fact that EA is trying to screw us all when people have successfully made purchases. Also why would myself or anyone pay you $175 for your $295 balance on EA? Knowing you paid 50% of what the cards are actually worth? That makes your account actually worth $147.50 and nobody would pay you what it's worth because you are stuck with it, so its worth considerably less, more like $125.

I'll give him $120 for it.

[dohmai]

i've found better luck navigating their crappy store using IE instead of firefox..

i ordered tiger woods bundle last friday to get the expedited shipping.. received order confirm very soon after in email.. but nothing else.. no shipping email, no cancel email

i checked their store support today and order showed 'in process'.. but when clicked view invoice it showed product as out of stock

however i just checked right now and the invoice shows product is 'in stock'

soo... dunno what's going on, but hoping they're getting it together and have bundle stock again?

[jcarlon]

Also ordered a TWoods bundle last Friday and got the cancelled email. My order history still shows it "in process" but also shows an additional order of the Bundle that it lists as "Order Unsubmitted". I am guessing that means I am in the process of being refunded. We will see.

[jcarlon]

Also ordered a TWoods bundle last Friday and got the cancelled email. My order history still shows it "in process" but also shows an additional order of the Bundle that it lists as "Order Unsubmitted". I am guessing that means I am in the process of being refunded. We will see.

Nevermind. Found out that "Order Unsubmitted" just means that I had it in my cart but didn't order it. Still waiting for the refund then.

[basketb]

I'll give him $120 for it.
$100 tops

[guessed]

And I would tell you the same thing as the first time, read the back of the cards. It's not JUST for Sims related purchases. Thats why you need to "chill out" before you freak out and state things not based on fact that EA is trying to screw us all when people have successfully made purchases. Also why would myself or anyone pay you $175 for your $295 balance on EA? Knowing you paid 50% of what the cards are actually worth? That makes your account actually worth $147.50 and nobody would pay you what it's worth because you are stuck with it, so its worth considerably less, more like $125.

First of all, you are correct about it not just being for Sims related purchases, and I think almost everyone here realizes it. However, even though we all know he paid $147.50 for his $295 balance, that doesn't mean it is only worth $147.50. I imagine he can probably find a buyer to pay at least the $175 he is asking, but possibly not here. The fact is, that the BB deal is over, which makes his credit worth more than he paid for it. Offering $100 or $120 for it is insulting. Why would he take a loss on it?

[megma42]

Has anyone had their money from a cancelled order refunded? Mine was cancelled on Monday and still don't have any funds in my EA Wallet.

[awesome gamer]

I had my order canceled, and I have NOT received a refund to my "ea wallet".

Also, just attempted by 11th unsuccessful order in the last week........still getting the "unable to complete" message..........

[basketb]

First of all, you are correct about it not just being for Sims related purchases, and I think almost everyone here realizes it. However, even though we all know he paid $147.50 for his $295 balance, that doesn't mean it is only worth $147.50. I imagine he can probably find a buyer to pay at least the $175 he is asking, but possibly not here. The fact is, that the BB deal is over, which makes his credit worth more than he paid for it. Offering $100 or $120 for it is insulting. Why would he take a loss on it?
But why is his account worth anything if he or anybody else cannot use it to place an order. So $120 or $100 is a rather generous offer.

[guessed]

But why is his account worth anything if he or anybody else cannot use it to place an order. So $120 or $100 is a rather generous offer.

If it were true that the account could never be used to purchase anything, then yes, it would be worthless, but that is not the case. The issues will be resolved eventually.

[etcrane]

Just got my points back and a cancellation e-mail regarding Tiger Woods 10 ... this is the 2nd email btw, so for those of you waiting for your points to re-appear, they should be showing up soon.

[megma42]

yeah, just got my money back too.

[dohmai]

for those of you who got the 10 dollar coupon for consolation, was it in the cancel email? did you have to contact?

i didnt seem to get one =|

[jcarlon]

Finally got the cancellation and refund as well. Reordered the TWoods minus the motion plus using the Pushing Play 5 dollar discount plus the 10 dollar coupon they gave me as consolation for the cancellation. Came out to 35 dollars with free shipping.

Since I used the Sims cards to buy it that basically means I got the game for $17.50. Not a bad deal even considering the enormous headache it was dealing with the website.

[dohmai]

Finally got the cancellation and refund as well. Reordered the TWoods minus the motion plus using the Pushing Play 5 dollar discount plus the 10 dollar coupon they gave me as consolation for the cancellation. Came out to 35 dollars with free shipping.

Since I used the Sims cards to buy it that basically means I got the game for $17.50. Not a bad deal even considering the enormous headache it was dealing with the website.

was the coupon sent in the cancellation email also? or separate?

thanks

[Layd Dly]

Finally got the cancellation and refund as well. Reordered the TWoods minus the motion plus using the Pushing Play 5 dollar discount plus the 10 dollar coupon they gave me as consolation for the cancellation. Came out to 35 dollars with free shipping.

Since I used the Sims cards to buy it that basically means I got the game for $17.50. Not a bad deal even considering the enormous headache it was dealing with the website.

it wouldnt let me use both coupons, but then again i ordered TW10 for the PS3 on my second Go Round. If i had know i could use both i might have bought the Wii version again, but i think i might hold out for a better deal for the bundle via amazon or b&m

[jcarlon]

was the coupon sent in the cancellation email also? or separate?

thanks

They sent me the coupon in the first e-mail that simply apologized that they were out of stock and said they would send me a later cancellation e-mail. I got a second e-mail later that officially cancelled my order.

[dohmai]

They sent me the coupon in the first e-mail that simply apologized that they were out of stock and said they would send me a later cancellation e-mail. I got a second e-mail later that officially cancelled my order.

hrm thanks.. i did not receive a email with a code.. only the cancellation

i will try to contact customer service but i am skeptical about it

ea should stick to publishing games and selling through 3rd parties instead of running their own webstore..

all around a terrible web store

[guessed]

I just got an email response from level 2 Customer Service regarding my preorders, and they stated that they are aware of issues, and it should work now, and they gave me a new $20 coupon to replace the one I wasted on the order that was canceled. I am not in a position to try placing an order at this time, though, and, of course, I can no longer get free expedited shipping (not a huge problem, but it would have been nice). I may try re-placing the order tonight (maybe with another item, since a few more Sims cards came in from BB).

[evergoo]

Hmm...

Looks like some CAGs are having trouble getting rid of their credit. I'd be willing to pay $35 via PayPal for a PS3 Fight Night Round 4 preorder. Thought I'd give this a try since I've been kicking myself since the deal expired.

[dohmai]

I just got an email response from level 2 Customer Service regarding my preorders, and they stated that they are aware of issues, and it should work now, and they gave me a new $20 coupon to replace the one I wasted on the order that was canceled. I am not in a position to try placing an order at this time, though, and, of course, I can no longer get free expedited shipping (not a huge problem, but it would have been nice). I may try re-placing the order tonight (maybe with another item, since a few more Sims cards came in from BB).

how did you contact level 2 customer service?

the only customer service contact info i found was through their "My Questions" thing.. i emailed about my canceled order but still haven't heard back...

thanks

[guessed]

how did you contact level 2 customer service?

the only customer service contact info i found was through their "My Questions" thing.. i emailed about my canceled order but still haven't heard back...

thanks

I did the same. After reading my full message, they escalated it.

[dohmai]

I did the same. After reading my full message, they escalated it.

how long did it take them to escalate it? their website is so buggy i can't tell if they've answered my question or not.. the my questions shows (1) but the question itself doesn't show...

i also haven't received any email from them about it.. so curious about the time frame they took for you..


also what was the preorder problem you brought up with them? my complaint was about how they canceled my TWgolf bundle... but my other problem is that the preorder i made doesn't show up anywhere in my account/order history.. (got hte confirm email though) ... is that what your problem was too?

thanks for all the help!

[SSJVejita1]

I go on vacation Tuesday and come back the following Tuesday. If this website doesn't work when I get back I'm calling them and demanding a refund. Then I'm going to demand to talk to whoever I'm talking to's manager until I find someone authorized to issue the refund. Buying games from this company is shadier than buying crack in the ghetto.

[guessed]

how long did it take them to escalate it? their website is so buggy i can't tell if they've answered my question or not.. the my questions shows (1) but the question itself doesn't show...

i also haven't received any email from them about it.. so curious about the time frame they took for you..


also what was the preorder problem you brought up with them? my complaint was about how they canceled my TWgolf bundle... but my other problem is that the preorder i made doesn't show up anywhere in my account/order history.. (got hte confirm email though) ... is that what your problem was too?

thanks for all the help!

A couple of days, and it showed up in my email.

I had placed a pre-order for Left 4 Dead 2 (360), Dragon Age Origins (360), and Fight Night Round 4 (PS3), which went through, but was canceled by the system a few minutes later. I've had all the other problems on different orders, too (Payment Authorization Failed, server down, a bunch of orders that were simply snapshots of my cart (not actual orders) showing up as "Order Unsubmitted", etc.). For the Payment Authorization Failed one, they gave me a $20 coupon when I resolved it. Of course, I used the coupon on the order that was canceled by the system, lol, but at least they replaced the coupon.

[rr423]

this blows, 3 orders canceled 226 in balance cant make and order............................

[tears2040]

:applause:

I just got an email from EA, Fight Night Round 4 is on the way & I should have it Monday!

THis is great!!!!!!!

[dohmai]

A couple of days, and it showed up in my email.

I had placed a pre-order for Left 4 Dead 2 (360), Dragon Age Origins (360), and Fight Night Round 4 (PS3), which went through, but was canceled by the system a few minutes later. I've had all the other problems on different orders, too (Payment Authorization Failed, server down, a bunch of orders that were simply snapshots of my cart (not actual orders) showing up as "Order Unsubmitted", etc.). For the Payment Authorization Failed one, they gave me a $20 coupon when I resolved it. Of course, I used the coupon on the order that was canceled by the system, lol, but at least they replaced the coupon.

ah thanks.. so it's been a couple of days since i emailed about the tiger woods cancellation and i just got an email from them about it being 'escalated' to another CSR.. hopefully they figure it out

[SSJVejita1]

I got an email from a 2nd tier CSR saying the problem was fixed. He was full of shit. I emailed him back saying they have serious system problems and need to issue refunds and that his company is committing fraud. Probably wont hear back from them...I'll have to call when I get home from my trip.

[aznguyen316]

okay I've been out of it for a little, so what's all the trouble about? Considering I have a fair amount of $$ in my account at EA.com..

[SSJVejita1]

The money in your EA account is probably unspendable. They say its a temporary problem but whens the last time you saw an internet store that couldn't take an order for a few weeks?

[dohmai]

update on my customer service status:

basically i emailed complaining about how my order for TW motion bundle was approved (email confirm sent) then canceled a few days later with no reason

i used their online customer service email form (via IE.. had trouble with firefox).. about 2 days later got a form email saying it got 'escalated' to level 2

a couple of days later got another email apologizing and giving a $20 code becuz the bundle is no longer offered


so hopefully that works..

haven't heard any word on my preorders yet.. but if anyone ordered TW with motion i would try talking to customer service to see if they compensate

[aznguyen316]

well I had preorders that worked w/o issue maybe two weeks ago when L4D2 was put up.. I haven't tried since..

[dohmai]

well I had preorders that worked w/o issue maybe two weeks ago when L4D2 was put up.. I haven't tried since..

do your preorders show up i 'recent orders' section of customer service?

mine went through (for dragon age) got the confirm email... but nothing shows up on recent orders about it.. i'm thinking maybe it'll show up when it gets closer to release, but that seems unlikely.. i'm guessing it's just their messed up store

[jcarlon]

They finally shipped my Tiger Woods Wii that I bought in exchange for the TWoods Bundle that they are "sold out" of. Shipped it free 2nd day air too, although I picked free slow-boat shipping. So yeah, good sign that at least one order was fulfilled!

[awesome gamer]

This is the reply I got regarding the 20 FAILED orders..............

Subject

EA Store issue
Discussion Thread Response (Charles N.)
06/23/2009 02:27 PM

Greetings,

Thank you for contacting Electronic Arts.

There are a two types of cash cards. There are cards called The Sims cash cards which are used to purchase virtual in game items for the games The Sims 2 and The Sims 3 and there is a cash card for the EA Store that allows you to purchase games from our store.

The Sims cash can not be used to purchase items other then Sims items and the EA Store cards cannot be used to purchase items other then items from the EA Store.

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com (http://support.ea.com/).

Thank you,


Charles N

[goomba478]

What are you going to do awesome gamer? Surely you don't play enough Sims 2/3 to justify that much Sims Cash. I'm really sorry man...that sucks. I hope you can figure out something!

[dohmai]

This is the reply I got regarding the 20 FAILED orders..............

Subject

EA Store issue
Discussion Thread Response (Charles N.)
06/23/2009 02:27 PM

Greetings,

Thank you for contacting Electronic Arts.

There are a two types of cash cards. There are cards called The Sims cash cards which are used to purchase virtual in game items for the games The Sims 2 and The Sims 3 and there is a cash card for the EA Store that allows you to purchase games from our store.

The Sims cash can not be used to purchase items other then Sims items and the EA Store cards cannot be used to purchase items other then items from the EA Store.

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com (http://support.ea.com/).

Thank you,


Charles N

by 'failed' orders did your orders just never go through, or were they all canceled?

it's been brought up several times in this thread already, but the back of the sims card clearly states that you can use it at 'other' ea online stores besides the sims.. that's messed up of them to limit you to just buying crappy virtual sim furniture.... can you take it to another level of CSR?

[awesome gamer]

by 'failed' orders did your orders just never go through, or were they all canceled?

it's been brought up several times in this thread already, but the back of the sims card clearly states that you can use it at 'other' ea online stores besides the sims.. that's messed up of them to limit you to just buying crappy virtual sim furniture.... can you take it to another level of CSR?

My failed orders are the ones that say: order cancelled by system (you get to the confirmation screen, but it says: "unable to complete".

I just filed a complaint with Michigan's Attorney General. I encourage any of you having problems to do the same.

[c4tp]

My failed orders are the ones that say: order cancelled by system (you get to the confirmation screen, but it says: "unable to complete".

I just filed a complaint with Michigan's Attorney General. I encourage any of you having problems to do the same.

You might also want to try filing a (legal) complaint in small claims court. It's not too expensive to file, and it's likely that EA would settle right away to avoid legal costs once they see you're serious. We have to do whatever it takes to stop EA from screwing us over!

[arcane93]

All of these problems are seriously making me regret pre-ordering an item that's not coming out until late October, as I'm sure they'll have it all really fucked up by then. In typical fashion for this site, I attempted to log in to look at the current status on my order (since it hadn't been showing up at all before), and now it won't let me in, saying my password is incorrect. I know that I have (and am typing) the correct password, but I went ahead and used their forgot password link anyway. Got the email, went to the link in it, set a new password . . . And it's still telling me the password is incorrect. Not even a chance this time, gotta be a site error.

I mean, really, EA, if you're failing this badly at simple HTML/Javascript/Java/whatever, how do you expect us to trust you to be able to write a decent game?

[MeestaKennedy]

They finally shipped my Tiger Woods Wii that I bought in exchange for the TWoods Bundle that they are "sold out" of. Shipped it free 2nd day air too, although I picked free slow-boat shipping. So yeah, good sign that at least one order was fulfilled!


My order status says Tiger Woods Wii has shipped, but I haven't gotten an email with shipping info. Did you get an email or is the tracking number provided on the order info?

[MeestaKennedy]

All of these problems are seriously making me regret pre-ordering an item that's not coming out until late October, as I'm sure they'll have it all really fucked up by then. In typical fashion for this site, I attempted to log in to look at the current status on my order (since it hadn't been showing up at all before), and now it won't let me in, saying my password is incorrect. I know that I have (and am typing) the correct password, but I went ahead and used their forgot password link anyway. Got the email, went to the link in it, set a new password . . . And it's still telling me the password is incorrect. Not even a chance this time, gotta be a site error.

I mean, really, EA, if you're failing this badly at simple HTML/Javascript/Java/whatever, how do you expect us to trust you to be able to write a decent game?

After you go to the Customer Service page, click on the My Account link on the left. That will prompt you for a login and will actually accept your password. Once logged in, it will take you back to the customer service main page.

[jcarlon]

My order status says Tiger Woods Wii has shipped, but I haven't gotten an email with shipping info. Did you get an email or is the tracking number provided on the order info?

I got an e-mail that had the tracking info.

[arcane93]

After you go to the Customer Service page, click on the My Account link on the left. That will prompt you for a login and will actually accept your password. Once logged in, it will take you back to the customer service main page.

Thanks. It's still saying "No orders found", despite the fact that I:


Received an order confirmation email when the order was placed, nearly two weeks ago.
Was told by a customer service rep when I first noticed the problem before that the order shows up in their database as "submitted" and that I should "have patience".

No offense EA, but I'd have a hell of a lot more patience if I actually trusted you to get everything right; at this point I don't. I'm never ordering from EA's online store again, it's not worth it.

[Guerrilla]

I still have unused cards- should I try using them (since they do say "other EA stores") or simply take them back to Best Buy?

[aznguyen316]

do your preorders show up i 'recent orders' section of customer service?

mine went through (for dragon age) got the confirm email... but nothing shows up on recent orders about it.. i'm thinking maybe it'll show up when it gets closer to release, but that seems unlikely.. i'm guessing it's just their messed up store

I just checked and yeah they show up ordered on 6/12 and 6/11 - Dragon Age Origins and Left 4 Dead 2. I'm gonna try to order BFBC2 now and see if it works.

*Edit*

Just placed an order for BFBC2, got order email confirm, free std shipping, and it shows up under my order status.. Hope it doesn't get canceled. Do others get this far as well? Also how do I cancel a preorder? I want to change the shipping address on a couple b/c now I'm moving.. ea.com sucks

btw they all say order submitted under status... all preorders lol. Feel like I should try to order something that can be shipped now.

[rr423]

i was told to give them until tuesday, if not i am demanding a refund for all the cards i have, if it is not successful i am calling the attorney general or maybe making a legal complaint, ea.com is total shit

[tears2040]

Well I have no idea what you guys did wrong or what happened, but I did this deal when we first found out and I got my two copies of FNR4 3 days before everyone.


Ea in my eyes is GREAT, I received my game earlier than everyone else and I paid half :applause:



ps. You guys are crazy about opening a small claim as it cost well over $300+ just do even get the paper work started.

[c4tp]

Well I have no idea what you guys did wrong or what happened, but I did this deal when we first found out and I got my two copies of FNR4 3 days before everyone.

Ea in my eyes is GREAT, I received my game earlier than everyone else and I paid half :applause:

ps. You guys are crazy about opening a small claim as it cost well over $300+ just do even get the paper work started.

My non-bundled TW10 Wii was shipped yesterday after ordering it on Tuesday, and it will probably arrive in the next couple hours. I just did the free normal shipping, so I'm not as disappointed with EA as I was last week. I also have a preorder for L4D2 so I guess I'll have to wait to see if that works out.

And here's (http://courts.michigan.gov/scao/selfhelp/smallclaims/sc_help.htm) some information about small claims court in Michigan (I think that's where awesome gamer is). It's only $25 to file and it's not much paperwork. The clerks at the courthouse can even help you file if you don't know how to do it by yourself and mail it all out from home. You don't need a lawyer (bummer for for us lawyers :)) and most states don't even let either side bring an attorney into court. It's a very applicable solution to the apparent breach of contract that EA is trying to pull by not letting you use the store credit from the Sims Cards on anything in their store. They'll probably back down as soon as they get notice, and you might get to "cash out" your credit for twice what you paid for it.

Anyone can PM me and I can help you find EA's registered agent in your state and point you in the right direction (but realize that I'm not legally representing you or engaging in the unauthorized practice of law--it has to be said :)).

[kle89]

i just found out about this, should i bother trying it today anyways?

[Justin42]

I still have unused cards- should I try using them (since they do say "other EA stores") or simply take them back to Best Buy?

I'm curious about this too. I had no issue with the orders I made while the deal was going on but I have 9 cards (thankfully I haven't scratched anything off or input them)-- will BB even take them back at this point?

I think the BS about "These are just for Sims items" is totally ridiculous since the cards do say other EA stores. I think what EA "meant" and what they "said" might be 2 different things, though. I'm sure they didn't expect a huge rush on the cards and as such they weren't too strict about the language (Since after all, why would you buy a $10 card card to buy stuff through EAstore.com?)

Are people getting orders through who ordered recently, or is it the exception to sneak one through?

[etcrane]

I haven't had any problems actually using the points, it's just the website itself is a buggy mess. I have a couple pre-orders that don't currently show up under my account, but after I called in I at least received confirmation that they're still on file somewhere.

I wouldn't freak out about not using the points on EA products ... the few folks who have been screaming about how all they can buy are sims products are wrong ... plain and simple. The points cards policy and the cards themselves clarify that the $10 is not just for sims related items. It's EA cash, it can be used in the EA store.

As far as taking them back to Best Buy, I don't think you could have, even if it was the day after you bought them ... it's the same concept as iTunes cards, once it's activated, it's yours. I've had 2 orders go through for the Sims 3 and Fight Night 4, so these points definitely do work. Just call if you have difficulty and although you'll be on hold forever, just tough it out and eventually you'll get through.

[Layd Dly]

They shipped out my Fight Night Round 4 that i ordered on Wednesday. Just a really really bad website.

[chakan]

I have received Hatsworth for DS and my pre-orders for Dante's Inferno and Mass Effect 2 both show up still on my account.

The website is buggy as hell, but I can't relate to the problems some seem to be having.

[Bobo84]

I've received orders for The Sims 3 as well as Fight Night Round 4 and Left 4 Dead using points from the Sims cards. I also have a couple pre-orders sitting out there.

I think someone posted this awhile ago, but the only advice I have for those having problems is that you need to make sure you aren't trying to use more than $200 in points in a day, otherwise your order will never go through. I was trying for about a week to place the order that included Fight Night Round 4 and Left 4 Dead that was going to use $200.05 of my credit but kept receiving a "Payment Authorization Failed" message when I'd go to submit my order. Once I found a way to reduce the price of my order to below $200 it went through with minimal problems (I still got an "Unable to process your order" screen the first time, but the second time I tried submitting it the order went through).

The biggest problem is that 2 of their policies kind of conflict, you can store $300 in credit and spend $200 in credit a day. They also make you spend all of your credit before you can use some other payment method, so in my case I would have gladly put that extra 5 cents on my credit card, but you're never given the ability to in the ordering process.

I hope this is of a help to some of you having problems. I wouldn't worry about your points not being any good, enough of us have had orders go through for me to think that is the issue.

Also wanted to mention that, at least a couple days ago, Pizza Hut is giving out codes for $5 off Fight Night Round 4 from the EA Store when you place an order online. It could help some of you get your orders to go through like it did for me.

[aznguyen316]

so do I have to call in to cancel a pre-order? sucks

can I get a phonenumber to CS? Can't seem to find it on the site, thanks in advance.


QUESTION How do I cancel my order?


http://help.eastore.com/rnt/rnw/img/enduser/skin/spacer.gif
Answer
Purchases that are considered preorders can be cancelled. An order for an item that is in stock or ready to ship cannot be cancelled after it is placed.
If you have placed an order for an item you no longer wish to receive and have already been sent a tracking number, please refuse shipment of the package, so it will be returned to our warehouse to be processed as a return.not much help hahah

[nypickle]

so do I have to call in to cancel a pre-order? sucks

can I get a phonenumber to CS? Can't seem to find it on the site, thanks in advance.

not much help hahah

http://help.eastore.com/cgi-bin/eastore.cfg/php/enduser/std_adp.php?p_faqid=20772

"Call us at 1-650-628-1001 from 7:00am-7:00pm PST, seven days a week."

[aznguyen316]

http://help.eastore.com/cgi-bin/eastore.cfg/php/enduser/std_adp.php?p_faqid=20772

"Call us at 1-650-628-1001 from 7:00am-7:00pm PST, seven days a week."

thank you.

[basketb]

as an fyi, I just submitted another order at EA's store with the last batch of the Sims cash cards I recently picked up at Best Buy. Worked without problems. I even got free (standard) shipping.

[Ryukahn]

It's kind of sad that 2 months later I still have to use the checkout trick in order to log in. At least my orders are still listed. :headache:

[arcane93]

It's kind of sad that 2 months later I still have to use the checkout trick in order to log in. At least my orders are still listed. :headache:

Well, you're one step ahead of me. Even when I do manage to log in, my order isn't listed. EA customer support assures me that they have it, though. We'll see.

Don't think I'll ever be ordering through their site again one way or the other, though.

[jkircos]

Well, you're one step ahead of me. Even when I do manage to log in, my order isn't listed. EA customer support assures me that they have it, though. We'll see.

Don't think I'll ever be ordering through their site again one way or the other, though.


OK my orders are not one there as well, but customer service told me the same thing. So maybe thats good. Plus I have "unsubmitted orders", I guess I put some games in my cart and they are still on my order list. Terrible website...

[thelwig14]

Has anyone's Madden been shipped yet?

[jcarlon]

Has anyone's Madden been shipped yet?

Same question here. Anyone? Thanks.

[thelwig14]

I called...mine are in process and he said they won't ship til tomorrow.

Which is bullshit because I have received every order the day before release date. I just hope they come because this is the last of all my credit. I want to be done with this store.

[basketb]

Has anyone's Madden been shipped yet?

Got the shipping notification today. 1 day shipping, should be here tomorrow.

[jcarlon]

Just got the notice of shipment as well. Overnight shipping. Whadda ya know, eastore comes through. Thanks to The Sims cards I'm getting Madden on release day for half price!

[thelwig14]

If anyone has credit left over and wants to exchange it to cash (plus some extra cash for you), please pm me here. Thanks!

[dohmai]

anyone with orders that don't show up in profile (but successfully made/confirmed by support) actually get a game to ship?

i preordered brutal legend way back when this first started in june.. order still doesn't show up.. curious if ea ever got this stuff sorted out

[guessed]

anyone with orders that don't show up in profile (but successfully made/confirmed by support) actually get a game to ship?

i preordered brutal legend way back when this first started in june.. order still doesn't show up.. curious if ea ever got this stuff sorted out

If you got an order confirmation, you should be good to go. My wife ordered several Wii games, mostly pre-orders, and the order still doesn't show in her order history, but we've received all of them, most recently Dead Space Extraction.

[stoned99]

Well I cancelled L4D2 today, due to the fact they were not giving out early demo codes, the chat with the Online CS took forever. I complained about how I was loosing my free overnight shipping by cancelling the order (I had wanted to just switch it to a new item), and the rep gave me a 20% off code instead. So I'm happy :)

[Ryukahn]

Check your email if you pre-ordered Dragon Age Origins. I got a shipping confirmation saying they are sending it over night delivery, so I'll have it tomorrow! :D

[arcane93]

Check your email if you pre-ordered Dragon Age Origins. I got a shipping confirmation saying they are sending it over night delivery, so I'll have it tomorrow! :D

Got mine as well. I had canceled and re-ordered to get the Collector's Edition, so I had to give up the free overnight shipping and take free regular shipping instead. But they shipped it UPS second day air. Since I had it shipped to my office and won't be back in again until Monday anyway, that's perfect.

I'm a little confused, though, because it looks like they billed me for Virginia sales tax. Aren't they in California?

[Ryukahn]

So much for getting it today. They updated the new scheduled delivery as Monday, even though the package is sitting like 15 miles away. Good to know UPS Next Day Air doesn't include weekends lol.

[arcane93]

So much for getting it today. They updated the new scheduled delivery as Monday, even though the package is sitting like 15 miles away. Good to know UPS Next Day Air doesn't include weekends lol.

The UPS tracking status on mine still just says "billing information received", as if they haven't even gotten the package yet. I wish they'd fix their tracking system to make it a little more "real time" . . .

[donniedroc]

The UPS tracking status on mine still just says "billing information received", as if they haven't even gotten the package yet. I wish they'd fix their tracking system to make it a little more "real time" . . .
Mine says the same status...frustrating.

[Ryukahn]

I got the game this morning, but there was nothing in the package about how I am supposed to get the pre-order bonus.

[arcane93]

I got the game this morning, but there was nothing in the package about how I am supposed to get the pre-order bonus.

It says on the EA Store site that it will be emailed, but given the way that they've operated with everything else, I expect that will actually mean having to contact their customer service multiple times.

[Ryukahn]

It says on the EA Store site that it will be emailed, but given the way that they've operated with everything else, I expect that will actually mean having to contact their customer service multiple times.

Ah, all right. Yeah, I don't expect that to go smoothly heh. It stinks, since I want to play it now, but I'd rather wait to get that pre-order ring.

[arcane93]

Ah, all right. Yeah, I don't expect that to go smoothly heh. It stinks, since I want to play it now, but I'd rather wait to get that pre-order ring.

I just got my pre-order code, so check your email, apparently they're sending them out now.

[Ryukahn]

Yeah, I got mine earlier. Was glad to see they didn't fail at providing them.

[Ryukahn]

I have been unable to log in and check the status of my Left 4 Dead 2 preorder. Even the trick I suggested long ago does not work, as I just get an invalid email/password notice. I'm kind of surprised it hasn't shipped yet, seeing as how Dragon Age Origins shipped several days before the actual release day. Has anyone that preordered Left 4 Dead 2 via the EA Store gotten an email saying it was shipped?