Amazon: Buy Batman AA Get $10 GC.

[Estebon]

Didn't see it posted anywhere.

http://www.amazon.com/dp/B001QCWRWK/ref=xs_gb_bd_DsB!VEJAall-?pf_rd_p=441937801&pf_rd_s=center-2&pf_rd_t=701&pf_rd_i=20&pf_rd_m=ATVPDKIKX0DER&pf_rd_r=0YQZZJ70B7BBGXZ7V45V
(http://www.amazon.com/gp/product/B001QCWRWK?ie=UTF8&tag=cheapassgam08-20&linkCode=as2&camp=1789&creative=390957&creativeASIN=B001QCWRWK)
Get a $10 Video Games Credit
Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time.

[sinned47]

they couldnt offer this during the preorders?!?!?!

[Sillentassasin]

Good deal. Might be better than the tru since no tax and still better than the $5 off when u preordered

[skubish]

they probably overstocked Batman like crazy. It seems like a good game but I think it has no staying power and will drop like a stone.

[Xerxes]

Whoa. Is the $5 coupon still good? Heck with ECA you get it at $43 plus $10. That's awesome.

[ticalmc2k2]

The $5 off coupon has expired (was only for pre-orders apparently). I'm guessing they swapped promos.

[Smallville123]

Since i ordered this the day after the game came out and the game hasnt shipped yet do you guys think i will get this 10 dollar promo?

[bjstucker]

This is better than Best Buys but I am wondering if the game will drop like a stone with all the hype etc.

[johnsdoe00]

I am wondering if I can somehow manage to get this 10 gc even though it wasn't necessarily posted when I pre-ordered.

[espionage]

they couldnt offer this during the preorders?!?!?!

i was somewhat annoyed as well when i saw this since i pre-ordered, but keep in mind that we were able to get $5 automatically taken off with the coupon code so the difference is really $5 if you pre-ordered versus now. worth losing sleep over? probably not!

[Layd Dly]

its to bad they raised the PS3 CE that was only 89.99 yesterday but full price today, i would've jumped on that.

[tylerdurden689]

Part of the reason why I'm going to wait a little while to preorder Uncharted 2.

[Sawboss]

I am kind of bummed too, but of course it is the risk of waiting and in this case those who waited lucked out. Still can not wait for this game.

[decon]

I'm hoping for the PS3 CE to be $39.99 on Black Friday!

[Cuksis]

Preordered on Monday and still hasn't shipped. Should I cancel and get the $10 off instead of the $5 off? Doubt they would give me to $10 off this order.

[epb]

OK, that's enough for me to bite. Between the ECA discount, $10 off a future game and $5 MP3 credit, I couldn't resist.

[DaGrandMastah]

That sucks. I bought 2 of them (one for me and one for my nephew). I actually used another $10 certificate on one of them.

[tim44]

Strange for a great game to be discounted so heavily.

[Doomtime]

Aw poop it's video game credit. I was going to apply this my Zune hd preorder.

[turls]

Strange for a great game to be discounted so heavily.

Not really. Check what TRU is doing. Probably in response to that.

[Vegan]

I wonder if this will apply to the PC version pre-order I currently have, since it won't ship for another 2 weeks.

[MrNEWZ]

I still didn't get a notice that my pre-order from a few months back even shipped. What a shock. :-/

[kearns710]

The hype is real this game is bangin

[Ryuukishi]

Wow. Does Amazon want our preorders or not? I thought they got this out of their system last year after that rash of games that suddenly dropped $5-10 the day after they came out. Seeing something like this certainly makes me think twice about preordering future games. Doesn't seem like very good business for Amazon.

[blah29]

they probably overstocked Batman like crazy. It seems like a good game but I think it has no staying power and will drop like a stone.

has gotten great reviews overall, but I think this game will be had for 30 before xmas.. too many good games coming out, and that is CLASSIC "eidos" to drop a game price when all the other good games come out in late fall/early winter.. certainly by the time Mass Effect 2 is out in January. I am waiting it out.. the demo is fantastic though. enjoy it if ya got it.

[Shadow Cloud]

I preordered and my game still hasn't shipped yet. Then again, I do end up saving slightly more with a preorder than with this gift card.

[blakhawkjohn]

I don't know, I think some companies will try different sales tactics just to generate some kind of sales because of the state of the economy.

[etschell]

dude bottom line is it is august. you guys realize that this is the slowest month in the video game season. obviously the owners are thinking, lets sell this game as much as we can before the fall season hits and games such as drakes 2 and cod steal our thunder...

game will be 39.99 in october, guarantee that it will be 29.99 on black friday.

[tylerdurden689]

Great game, well worth the price.

[Zimmy]

I wonder if this will apply to the PC version pre-order I currently have, since it won't ship for another 2 weeks.

That is a big N-O.

Go to the link, when you select the PC version, the $10 offer magically disappears.
Select the PS3 or Xbox and it comes back.

[ippomakunouchi13]

I don't understand why you people think this is going to drop like a rock. Batman is more popular than ever at this frame of time. This game could ride on the coat tails of TDK for awhile and be just fine. Even without that extra help though the game is absolutely fantastic, and is going to sell a bunch. Batman isn't just some random no name video game character. Hes the most popular super hero around right now.

[mkelehan]

they probably overstocked Batman like crazy. It seems like a good game but I think it has no staying power and will drop like a stone.

I don't think that's true here. This is a strong word-of-mouth game. It's a game that your friends play and tell you how great it is.

[Jodou]

Lol, Amazon's procrastination in shipping my game may pay off. They raised the price of the PS3 version by $1 though, so after coupon comparison it's really only a $4.10 difference. Hell, I may just cancel my order altogether since this game seems to be in a race to hit the bargain bin and I'm really in no hurry to play it. Now that I think about it, that's the route to go.

Thanks Amazon, your poor processing service has proved useful after all!

[etschell]

hhaha, a blessing in disguise

[lilboo]

I e-mailed them about this. That's really messed up. I mean, at least wait a few weeks after the game has come out :lol: This should have been a pre-order bonus, though.

[awp]

I e-mailed them about this. That's really messed up. I mean, at least wait a few weeks after the game has come out :lol: This should have been a pre-order bonus, though.

Also did the same. Anxious to see their response.

[DaGrandMastah]

I also emailed them. If they don't honor it then what's to stop anyone from returning it and reordering it?

[locashcrimering]

I saw this posted this morning and I also pre ordered the game with release date delivery. I e-mailed Amazon this morning and got this reply:

"Hello,

I'm sorry this promotion wasn't applied to your order.

To correct this error, I've requested a refund of $10 to reimburse you. This will be issued to your credit card within the next 2 to 3 business days. We'll send you another e-mail when the refund is complete.

I hope this solution works for you. We look forward to seeing you again soon."

[lilboo]

:lol: <3 Amazon

[bgnatedg]

Preorders from amazon got $5 instant savings, a comic book, and $5 worth of mp3's. Better than $10 GC imo.

[jcp42877]

I'm hoping for the PS3 CE to be $39.99 on Black Friday!

You got a ways to wait chief

[Vegan]

That is a big N-O.

Go to the link, when you select the PC version, the $10 offer magically disappears.
Select the PS3 or Xbox and it comes back.

I guess I can't say I'm surprised. PC versions of games often get treated as if they don't exist.

[Ryuukishi]

I saw this posted this morning and I also pre ordered the game with release date delivery. I e-mailed Amazon this morning and got this reply:

Nice. I'll go ahead and try that. No harm in asking I guess.

[tightclaws]

stupid amazon says it shipped monday yet no Sign of it at the post. 3 days later and not even in the system. I'm offically sick of Amazon they have lost my business.

[jcarlon]

Nice. I'll go ahead and try that. No harm in asking I guess.

I just gave it a shot as well. We will see what they say. Already only cost me 42 bucks w/5 dollars in MP3 credit. Another 10 back would be icing on the cake!

[abhinav]

Might try and get the $10 back too... can't hurt i guess.

[Jodou]

I saw this posted this morning and I also pre ordered the game with release date delivery. I e-mailed Amazon this morning and got this reply:

"Hello,

I'm sorry this promotion wasn't applied to your order.

To correct this error, I've requested a refund of $10 to reimburse you. This will be issued to your credit card within the next 2 to 3 business days. We'll send you another e-mail when the refund is complete.

I hope this solution works for you. We look forward to seeing you again soon."
So wait, they ARE issuing $10 credits to orders that have not shipped yet? That would bring my order to ~$30, which I don't see a Black Friday deal beating. I'll get on the horn right now!

[DX]

they probably overstocked Batman like crazy. It seems like a good game but I think it has no staying power and will drop like a stone.

I agree and Im waiting it out. Gamestop locater shows 3 used PS3 copies available already in the Houston area.

[KarcassmaKer]

Can a mod update this to say buy Batman AA get $7 off list price + $10 Video Game GC + $5 MP3 GC? The current title does not take in all the possible value options. CAGers should know that this is the best deal on Batman going right now.

[Zimmy]

I also emailed them. If they don't honor it then what's to stop anyone from returning it and reordering it?

Nothing, but you need to ask yourself if that $5 difference is worth your name going in their little black book.
Too many of these revenge returns and they will cancel your account so fast your head will spin.

[tightclaws]

stupid amazon says it shipped monday yet no Sign of it at the post. 3 days later and not even in the system. I'm offically sick of Amazon they have lost my business.
Amazon is about this close to losing my business forever .

[WilliamG]

I figured what the heck and called Amazon. They said NO! :D LOL worth the try. :p

[j0ey0ey]

stop bashing amazon. they have one of the greatest deals and customer services to put up with us.

[Red Haze]

Thanks to peer pressure I jumped at this chance and skipped the 5off coupon. The deal is about the same so what's with the complaints? You're just shifting 5 dollars to another game.

I hate peer pressure.

[Fatbot3]

Might be worth mentioning that the PS3 CE version is back to full price. Certainly makes it less of a deal for that SKU.

[Jodou]

Nothing, but you need to ask yourself if that $5 difference is worth your name going in their little black book.
Too many of these revenge returns and they will cancel your account so fast your head will spin.
Stop being dramatic; the only time I could see this happening is extreme cases where a person just orders stuff to return it constantly. If it's a valid return over dissatisfaction with not honoring a current promotion, then that's on Amazon. It's in their best interest to just keep the consumer happy and a customer for life than incur more shipping/overhead expenses.

I've had wonderful experiences with Newegg, Buydig, et cetera in honoring price drops or promotions a few days after it was shipped or received. I'd be shocked if Amazon doesn't harbor the same level of customer service, especially when some orders haven't even shipped yet.

[turls]

Funny those saying they are ditching Amazon. I don't expect to see any posts from you on Black Friday when they kill everybody else like they did last year.

[AsianInvasion]

I just bought AA from TRU and got the $20 GC... Now I just saw Amazons $10 credit when u buy thru them. Ive got $20 worth of amazon gift cards. hmm, should i return the TRU copy and just order from amazon.com so that i can get $30 total towards an amazon purchase?

[Jodou]

I just bought AA from TRU and got the $20 GC... Now I just saw Amazons $10 credit when u buy thru them. Ive got $20 worth of amazon gift cards. hmm, should i return the TRU copy and just order from amazon.com so that i can get $30 total towards an amazon purchase?
Yes, but why not use the gift cards now?

[addicted2games]

I still think my $30 GC from TRU for buying Batman is the better deal.

[tightclaws]

Well after feeling unhappy. I emailed them and they gave me a 10 dollar off credit on my next purchase you can't really beat that, I went ahead and bought Tiger Woods Wii for 39.99 which is on sale and then had another 10 off to pay 29.99 shipped making my Batman a very reasonable 37.99 plus free MP3 album. I have to admit Amazon has bent over to keep me happy. I will now STFU about them not taking care of customers because they have consisantly. Every time I have had a problem they have taken care of it very timely. This was Amazingly FAST I have to say. So if you pre-ordered Batman and want this 10 dollar credit I suggest you email, do not call as there phone servce is not as good in exp.

[Poor2More]

shot off an email, cant hurt at all

[AsianInvasion]

Yes, but why not use the gift cards now?

Im planning on saving those for Modern Warfare 2

[matrixadw]

Sent an email as well, figure why the hell not.

[testaroo]

Amazon's CS resolution has been great but the response time has been poor lately. I never get a response within the promised 12 hours. I shot an email regarding Batman 12 hours ago and I hadn't gotten anything back.

The slow response time did help me with Halo:ODST for the 5 dollar extra GC email inquiry. Fired one and another one after 24 hours of no response and both emails were finally replied with first one taking 5 dollar off initial order amount and second one applying the code.

[Techsticles]

I e-mailed them too. Can't hurt and the extra $10 would be great for whatever deals tomorrow brings for the all day videogame gold box!

[mauaus]

emailed too, heh harder to ignore if there are more of us hehehe

[buckythekat]

if my preorder hasn't shipped yet would I get this?

[VaRIABLE SoUL]

Hmm, my preorder still hasn't shipped.

I'll email them and ask about the $10 gc too

[tightclaws]

Hmm, my preorder still hasn't shipped.

I'll email them and ask about the $10 gc too
It could be worse, they could claim they shipped your order on Monday and then as of close of business thurs there is still no record of your package with POST OFFICE. I fear they have lost my package. They claim I should give it time but I'm getting Angry I want my Batman, if the post still does not have and they charged my card on the 24th I don't know where it is. It sucks.

[argyle]

Sent an email as well. Not a huge deal, but another $10 would make me feel better about those good-not-spectacular CE bonus items. ;)

[MarkHawk]

Sent an email almost 7 hours ago but haven't heard back.

[SmileyMcSmiles]

My order has yet to ship and I ordered 3 days ago...so...I emailed as well. What's bogus is that even though my game has yet to ship...I cannot cancel the order. And that's because of the new deal. Here's hoping I get the $10GC on top of my order. :)

[bcb4589]

I sent an email as well. I am kind of mad that they did this, but on the other hand they got the game to me just 1 day after release with super saver shipping, so I guess it's not all bad. Would be great to get that $10 though, as I plan on buying at least 3-4 more games from them this year.

[tightclaws]

Well my Game arrived here " - - -" today "great" so unkonwn location accroding to Amazon and post still has no record I hate the way they do things now.

[sirplue]

hmm. I preordered this about a week ago, and I emailed them anyway to as if I can still get the GC offer... we'll see how this goes.

[Jodou]

My order has yet to ship and I ordered 3 days ago...so...I emailed as well. What's bogus is that even though my game has yet to ship...I cannot cancel the order. And that's because of the new deal. Here's hoping I get the $10GC on top of my order. :)
Same. I guess they're cock-blocking existing orders from canceling until they ship due to the new promotion. Sent in my e-mail, so we'll see what their stance is on items not yet shipped. In all honesty, we should be eligible regardless of when the order was placed since the only stipulation is:

"The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships."

Guess we'll see.

[DaGrandMastah]

I sent them an email earlier today and they credited me with 10 bucks
s. Can't really complain. They did take care of their customer. :)

[RedGamer]

Hopefully it works out good for me, too. $32.70 for Batman: AA + $5 MP3 credit + Pre-order comic book? Heck yea!

[SmileyMcSmiles]

I sent them an email earlier today and they credited me with 10 bucks
s. Can't really complain. They did take care of their customer. :)

How early ago did you send them the email? I haven't received a response from Amazon yet. =/

[joshnorm]

In process of raising hell until I get the GC. Emailed and called. The lady I spoke to didn't know what she was doing so will call again tonight when I can talk to a nice Indian Boy/Girl who will help out quickly

[testaroo]

How early ago did you send them the email? I haven't received a response from Amazon yet. =/

Yeah same here. Response time has been horrible for me lately. Most times I shoot one in the morning and I get response when i wake up the next morning only to be rejected. :bomb:

[Cuksis]

Batman: Arkham Asylum
Comments:You have an offer for this game that reads:

Get a $10 Video Games Credit
Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time.

Will this be applied to my order since it hasn't shipped yet?Hello from Amazon.com.

As indicated in the online description of the "Batman: Arkham Asylum " offer, we will send your promotional certificate via e-mail 2 days after the order ships.

Please note that $10 off promotion will apply to future video game purchase not for the current order.So this promo will not be applied on current order.. this promo is for future orders.

You should be receiving your promotional certificate of $10.00 after 2 days of shipping date .

If you have not received your certificate by this date, please let us know by filling out the e-mail form on this page:

http://www.amazon.com/gp/help/contact-us/pricing-and-promotions.html/

For your reference, I have included the link of item with promotion restriction below:

http://www.amazon.com/gp/product/B001E8VB6O

I hope this information helps .

Thanks for shopping at Amazon.com.Guess I have this email in-case they try not to honor it.

[sinned47]

amazon customer service FTW!!!
i emailed them and they reduced my game by 10 dollars because i wont be getting the credit. got me batman AA for 32.xx dollars :D

[SmileyMcSmiles]

I just sent them another email regarding the matter. I also mentioned to them that I know they have been taking care of their other customers regarding my very same issue...and that I hope they extend the same courtesy they have shown to their other customers. Here's hoping this places them into a corner...because if they don't...it signifies discrimination to do it for some and not for others regarding the exact same issue.

[Saix_XIII]

I called and got the run around a few times, got someone in the Philippines and then someone in India. The first woman didn't understand a thing I said.

Me: I'm calling about my Batman Arkham Asylum order #####
Her: Is this about your BioShock 2 order?
Me: NO it's about my Batman order. Whole thing about when I ordered, why I have $10.20 off already (ECA and $5 code) and why I should get the $10 credit since my order hasn't even shipped and the promo says I get it 2 days after my item shipped.
Her: I'm sorry I cannot apply any promo to this order because it is in the shipping process
Me: I do NOT want you to apply a promo to this order, I should be getting a promo from amazon for ANOTHER FUTURE order.
Her: I see what is going on here, the promo is not applied because you can only apply 2 promos at a time...
Me: I'm not trying to apply a promo...can I speak to someone in America?
Her: I'm sorry we cannot transfer calls her.
Me: I'll just call back then and hope I get someone in America.
Her: OK I added notes to your account.
Me: Thanks *click*

The last woman kinda understood and just gave me a $10 promo for a future order. Overall I got what I wanted, but I was very aggravated.

[Brother Daz]

Hello,

I understand your concern about the $10.00 promotion. So that, I've requested a refund of $10.00 to reimburse you. This will be issued to your credit card within the next 2 to 3 business days. We'll send you another e-mail when the refund is complete.

The completed refund will be added to your gift card balance. These funds will be automatically applied to your next order.

:)

[SmileyMcSmiles]

Hello,

I understand your concern about the $10.00 promotion. So that, I've requested a refund of $10.00 to reimburse you. This will be issued to your credit card within the next 2 to 3 business days. We'll send you another e-mail when the refund is complete.

The completed refund will be added to your gift card balance. These funds will be automatically applied to your next order.

:)

Hey Daz...how long ago did you contact them? Was it by email?

[Poor2More]

Hey Daz...how long ago did you contact them? Was it by email?

Pleas look at the format of his post and all will come clear my child

[testaroo]

Just got my reply and got $10 promotional certificate.
All in all not bad.
Goldbox + ECA + 5 dollar off + $10.00 for missing my release date delivery + $10.00 for today.

Can't wait to play it over the weekend

[matrixadw]

I got turned down. Sent them one more email *sigh*

People who had success what did you write?

[Vegan]

If this goes through for me, that makes my copy of Batman $19 (if you're counting the MP3 credit and video game credit as money).

[Ryuukishi]

I received this message back:
As indicated in the online description of the "Batman: Arkham Asylum" offer, we will send your promotional certificate via e-mail within 2 days after the order ships.

If your order meets all of the offer's terms and conditions, you should be receiving your promotional certificate by August 28.

Not quite what I was looking for, but I guess I can try again if the cert doesn't show up.

[johnsdoe00]

I got a $10 refund back to my credit card. Excellence. Amazon is amazing.

[Vegan]

Hi, it's come to my attention that there is currently a promotion for the Batman: Arkham Asylum video game:

"Get a $10 Video Games Credit
Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time."

This applies to both the Xbox 360 and Playstation 3 versions of the game. Does it also apply to the PC version? It wouldn't seem fair to leave out PC users.

I currently have a pre-order for the PC version (which comes out on Sept 15) and I would be overjoyed if I applied for this promotion. The promotion states, "The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships", and indeed my copy will not be shipping for another 2 weeks. This gives me hope, and I have friends who have had success in getting this credit for orders that were placed prior this promotion going live.

Thanks for your help!

And now we wait...

[Lt Dan]

I called amazon today to get this $10 gc since I just bought this on Monday and they gave it as a promo.

In short:
$52-$5 arkham promo for amazon -$30 in trade in promo credit -$10 in this GC I just got back, bought Batman AA for $8. Which, was paid for with GC I had. :D

[awp]

Got my $10 promo as well. Can't beat $36.99 after coupon and $10 gift card! (Well, I guess the TRU deal with the $30 GC was technically better, but still for a great new AAA release...)

EDIT: Oh, forgot that I got the extra $30 promo credit as well, but I considered that I used that towards Metroid Prime Trilogy.

[Vortextk]

Everyone who is getting the 10$ extra back/as credit, you all called or e-mailed?

[SmileyMcSmiles]

Everyone who is getting the 10$ extra back/as credit, you all called or e-mailed?

He emailed. I backtracked his first post from the 2nd page of this thread. It also apparently takes a long time for people to get a response from them via email...roughly 5-8 hours. I sent Amazon 2 emails. The first one regarding the $10 GC...the second reiterating the issue while reminding them that I am aware they are either refunding or applying the promo to customers in my exact situation.

If they refuse...I will keep going, and going until I get it. Since they have already given it to many here...they have no credible excuse not to give it to anyone else who asks that are in the exact same situation.

[tonyau]

i didnt get my $10 refund as credit. instead, they just knocked off $10 on the price of my game order:

"However in order to compensate the inconvenience,I've made an exception to our standard policy, I've reduced the cost of your item "Batman: Arkham Asylum" by $10.00."

Yay! $41.99 (preorder ps3 price - $10) - $5 coupon - ECA!

[Saix_XIII]

Everyone who is getting the 10$ extra back/as credit, you all called or e-mailed?

I called, 3 total times, till I got someone who had a decent grasp of the English language.

[SmileyMcSmiles]

i didnt get my $10 refund as credit. instead, they just knocked off $10 on the price of my game order:

"However in order to compensate the inconvenience,I've made an exception to our standard policy, I've reduced the cost of your item "Batman: Arkham Asylum" by $10.00."

Yay! $41.99 (preorder ps3 price - $10) - $5 coupon - ECA!

Tony...roughly how long did it take for them to reply to your email request? Thanks!

[tonyau]

Tony...roughly how long did it take for them to reply to your email request? Thanks!

quickly enough; about half a day. they actually sent me two of the same emails... unfortunately they did not apply the $10 discount twice...:roll:

[SmileyMcSmiles]

quickly enough; about half a day. they actually sent me two of the same emails... unfortunately they did not apply the $10 discount twice...:roll:

lulz! Thanks man. I guess I have a few more hours to go then...I hate waiting. :(

[lilboo]

I got my $10.
I paid with credit anyway, so they refunded me $10 of my credit back.

So now, after coupon and ECA I'm down to paying $33 (in credit, lol) for this game.
Because I never do this, I even said my game case was damaged, and they are refunding me 20% of that. I'll post when I get that amount.

Overall, what a deal! :lol:

[bgnatedg]

I preordered Batman AA @ $51.99 - $5 coupon code = $46.99 with free super saver shipping (I'm really cheap), got the free comic book (likely a small artbook), and $5 mp3 credit.

Emailed to complain and ~10 hr later received an email replied that I would be receiving the $10 GC promotion. Thanks for the post!

[SmileyMcSmiles]

I got my $10.
I paid with credit anyway, so they refunded me $10 of my credit back.

So now, after coupon and ECA I'm down to paying $33 (in credit, lol) for this game.
Because I never do this, I even said my game case was damaged, and they are refunding me 20% of that. I'll post when I get that amount.

Overall, what a deal! :lol:

Was the case really damaged? ;)

Mine hasn't even shipped yet so they better be flowing me that $10, or sheer fury will protrude out of every pore of my being...

[Saix_XIII]

Was the case really damaged? ;)

Mine hasn't even shipped yet so they better be flowing me that $10, or sheer fury will protrude out of every pore of my being...

If you pre-ordered the game you won't be getting that promo unless you make a stink about it.

[SmileyMcSmiles]

I preordered Batman AA @ $51.99 - $5 coupon code = $46.99 with free super saver shipping (I'm really cheap), got the free comic book (likely a small artbook), and $5 mp3 credit.

Emailed to complain and ~10 hr later received an email replied that I would be receiving the $10 GC promotion. Thanks for the post!


As you can see Saix_XIII, bgnatedg pre-ordered the game and he received the $10. And if you read the posts of others here, it appears they pre-ordered as well and still received the $10 promo.

[Saix_XIII]

Yes like I said, he made a stink about it, as did I. They called/emailed CS about it. The $10 wasn't given to them automatically.

[SmileyMcSmiles]

Yes like I said, he made a stink about it, as did I. They called/emailed CS about it. The $10 wasn't given to them automatically.

Well, yes...obviously. I did write them by email...twice actually. First one to make a complain...the second one to let them know that I am aware they have already applied/credited $10 to other customers for the exact same issue.

[matrixadw]

I preordered Batman AA @ $51.99 - $5 coupon code = $46.99 with free super saver shipping (I'm really cheap), got the free comic book (likely a small artbook), and $5 mp3 credit.

Emailed to complain and ~10 hr later received an email replied that I would be receiving the $10 GC promotion. Thanks for the post!

Nice.

I was rejected the first time and in my second email I sent off about 3 hours ago I said I was angry lol Hopefully that works.

[zohar]

I just called customer service and had somewhat of a difficult time getting it applied, but eventually got it. :)

Gist of my conversation:

Me: Hi, I'd like to get the new $10 promotion for Batman Arkham Asylum applied to my order.
Rep: I'm sorry, we can't do that because your order has already shipped. You can return the item and then order it again for the promotion.
Me: That doesn't make sense -- me returning it would be a hassle for both myself and Amazon. There must be a way to get it applied. Is there anyone in your office with the authority to do so?
Rep: Let me fiddle with your account a bit more and try. May I place you on hold?
Me: Sure, thanks.

(couple minutes later)

Rep: Alright sir, I can apply a $5 promotion to your order.
Me: Why only $5?
Rep: Because you had a $5 MP3 promotion when you first ordered.
Me: Well, I'm honestly never going to use that, so can you remove it and give me the full $10 video game promotion?
Rep: Alright sir, I was able to apply the full $10 promotion to your account in addition to the $5 MP3 credit.
Me: Excellent, thanks for your time!

Morale of the story: Don't be afraid to push, but do it nicely. Stay polite. These are the people trying to help you out... yes, I hinted that I wanted to speak to a manager, but I didn't stress it or yell at the rep in any way. The transcript here is really shortened, the actual conversation between me and the rep was rather long, but my tone of voice was pleasant, a bit inquisitive, and definitely not complaintive.

Good luck everyone!

[Jodou]

Me: Hi, I'd like to get the new $10 promotion for Batman Arkham Asylum applied to my order.
Rep: I'm sorry, we can't do that because your order has already shipped. You can return the item and then order it again for the promotion.
Me: That doesn't make sense -- me returning it would be a hassle for both myself and Amazon. There must be a way to get it applied. Is there anyone in your office with the authority to do so?
Rep: Let me fiddle with your account a bit more and try. May I place you on hold?
Me: Sure, thanks.
Ha, I love it when they try to pull that. It makes no sense at all and it always takes a supervisor to get approved.

[robpe36]

Wow Amazon are fucking retarded. It's actually outrageous how stupid their customer service is.

My email:
Hello,

I recently ordered Batman: Arkham Asylum a few days ago, and I noticed today that a $10 gift card promotion is being offered by Amazon for purchasing this game. I wanted to know if it was possible to apply this promotion to my order, especially since it has not shipped yet. Thanks.

Their reply:
Thank you for writing to us at Amazon.com.

I have investigated your order and can assure you that $10.00 of promotional funds were applied to this order.

Here are the details:

Order Total: $52.99
Shipping & Handling: $ 4.49
Total Promotions Applied: - $14.79 ($10.00 item promotion & $4.49 Free Shipping)
=============================
Order Total: $42.69
=============================

The remaining $42.69 will be charged to your credit card.

Unbelievable. I guess I have to call them and hope they're not as dumb over the phone.

[Vortextk]

Meh. I hate customers enough that I'm not going to call about this. I feel like it's taking advantage of the system and I deal with that shit enough at work. I'm cheap but apparently not that cheap.

[lilboo]

I e-mailed and had no problems at all. :(

[robpe36]

Hmm... So I called and she said that I am probably going to receive it anyway even though I ordered on the 24th. And to check my Amazon account two days after it ships. If it's not there, she said to call back. But apparently she didn't have to do anything. Wtf. Pretty contrary to what you guys are saying.

[bgnatedg]

It seems people are having varying degrees of success in their efforts with Amazon's customer service, as would be expected (different CS representitives, order placement times, shipped/unshipped, etc). So I thought it would be helpful to explicitly list my deal with Amazon on this game.

Preordered August 24th @ $46.99 (free super saver shipping, $5 instant coupon, artbook, $5 mp3 credit). The game is not shipped and is not estimated to be shipped until Aug 31.

Emailed CS this morning about the $10 gift card as follows:

Hello,
I ordered this item a couple of days ago. When I was browsing your site today I saw that the item now has a $10 promotional offer. Will this promotion be added to my order, or should I cancel my order?
Thanks...

Received an email ~10 hrs later which read:

Hello,
I checked your order and found that $10 promotion will be applied to your order.
As indicated in the online description of the "Batman: Arkham Asylum" offer, we will send your promotional certificate via e-mail 2 days after the order ships.
If your order meets all of the offer's terms and conditions, you should be receiving your promotional certificate by September 2.
If you have not received your certificate by this date, please let us know by filling out the e-mail form on this page:...

Hope this helps. We will see if I get my gift card come September 2.

[zohar]

Meh. I hate customers enough that I'm not going to call about this. I feel like it's taking advantage of the system and I deal with that shit enough at work. I'm cheap but apparently not that cheap.

I don't believe this is taking advantage of the system. Had this come maybe a few weeks after the release, then yeah, definitely. But this came out pretty much right after preorders ended, effectively punishing customers for placing orders early. Getting this promotion applied is much like the preorder price guarantee. Applying the promotion for Amazon is actually easier for them, since otherwise I know some people would go through the trouble or returning it, and rebuying it for the discount (this is even actually what CS told me to do at first).

Hmm... So I called and she said that I am probably going to receive it anyway even though I ordered on the 24th. And to check my Amazon account two days after it ships. If it's not there, she said to call back. But apparently she didn't have to do anything. Wtf. Pretty contrary to what you guys are saying.

Sounds like she was just confused or trying to get out of the conversation. She might have just assumed that you were impatient and didn't wait to get the GC (since Amazon does have a delay on them, and it must be common for people to complain). I'd say give them another call...

[SSJMies]

I emailed once. Couple hours later, I got an email saying they were going to refund $10 back to my credit card. Very straightforward, very simple.

I've always found email to be easier than calling with respect to online merchants (like Amazon or Buy).

[icedrake523]

I want to try to get the $10 credit. The Amazon account is with my dad's work email. Would I have to send the email from his email account? Would it just be easier to call CS?

[SmileyMcSmiles]

Though I haven't received an email yet...I decided to check my order on my Amazon account.

Lo' and behold! At the bottom of my order:

Refund date: August 27, 2009 Refund Amount: $10.00


I believe they just credited my CC back $10.00 rather than give me the Amazon Gift Card. So total cost for the game was $36.99 and I believe I still got the $5 mp3 promo as well. Woohoo! :)

[thenockmlb]

Yep emailed customer service myself and will receive a $10 refund within 2-3 days. This makes the game plus the $5 MP3 credit for a grand total of $5.79 in Amazon Credit!

[SmileyMcSmiles]

...and I just got the confirmation email. Yup...$10 will be credited back to my CC in 2-3 days.

Love it! Amazon FTMFW!!!

[Vegan]

This works for PC pre-orders!

Hello,

I'm sorry, but in order to take advantage of this promotion, you must place a qualifying order during the specified promotion period, while supplies last.

However, due to the circumstances surrounding your order, I have made an exception to our standard policy.

I've reduced the cost of your item by $10.00. You'll be charged only $33.99 for this item when it ships.

I hope this solution works for you. We look forward to seeing you again soon.Item(s) Subtotal: $33.99
Shipping & Handling: $0.00
Promotion Applied: -$3.40 (ECA)
Promotion Applied: -$5.00 (5OFFARKHAM or whatever the coupon was)
-----
Total Before Tax: $25.59
Estimated Tax: $0.00
-----
Grand Total: $25.59

Minus the $5 MP3 credit... Essentially picked this up for 20 bucks. That's AWESOME; technically this promotion isn't even being offered for the PC version.

I've STILL never paid more than $35 for a game, ever. My cheapness remains intact.

[thenockmlb]

...and I just got the confirmation email. Yup...$10 will be credited back to my CC in 2-3 days.

Love it! Amazon FTMFW!!!

Hmm.. I will have to keep an eye on it since I did not use a CC to pay for the game and the CS rep said the refund would go to the credit card (?).

[alanamaslama]

The CS rep told me I'd get a $10 gift card and not a refund. The refund would be nice, but I guess I'll put the $10 gift card down towards NBA 2K10.

[menikmati]

Shot off an e-mail, wouldn't hurt to at least try.

[sirplue]

This works for PC pre-orders!

Item(s) Subtotal: $33.99
Shipping & Handling: $0.00
Promotion Applied: -$3.40 (ECA)
Promotion Applied: -$5.00 (5OFFARKHAM or whatever the coupon was)
-----
Total Before Tax: $25.59
Estimated Tax: $0.00
-----
Grand Total: $25.59

Minus the $5 MP3 credit... Essentially picked this up for 20 bucks. That's AWESOME; technically this promotion isn't even being offered for the PC version.

I've STILL never paid more than $35 for a game, ever. My cheapness remains intact.

yep - got, basically, that same email. :)

[V878]

I emailed for the PC pre-order and got the following:

Hello from Amazon.com.

As indicated in the online description of the "Batman: Arkham Asylum" offer, we will send your promotional certificate via e-mail after the order ships. However its not possible to apply this $10 off credit to this order.

If you have not received your certificate by this date, please let us know by filling out the e-mail form on this page:

http://www.amazon.com/gp/help/contact-us/pricing-and-promotions.html/

Thanks for shopping at Amazon.com.
================================================== ======

Ah well, I tried. Wonder if they'll give me a $10 gift card if I forward them this email once I get the game as I'm pretty sure it won't automatically apply like he says.

[SmileyMcSmiles]

Hmm.. I will have to keep an eye on it since I did not use a CC to pay for the game and the CS rep said the refund would go to the credit card (?).

If you used a debit card...it's treated like a credit card when ordering, and thus, crediting back your debit card/bank account.

Now...if you didn't use either and used only Amazon gift cards....then I'm not sure how you would get that $10. I'd email them back again about that.

[Slim Gatsby]

Wow. Stumbled across this last night, shot off an email, and got another $10 refunded.

I have now paid $22 shipped, after tax, for the Collector's Edition.

($90 - 50% coupon ($45) - 10% ECA ($9) - $5 coupon - $10 GC)

Amazing.

[lilboo]

Wait, I never got a comic book. Did that ship separately or something??? :lol:

[SmileyMcSmiles]

Wait, I never got a comic book. Did that ship separately or something??? :lol:

Nah, if they had enough in stock and you received it, it should be in the game case itself, behind the instruction booklet. Yeah, I also thought it would be a full-sized normal comic, but I'm not complaining. :lol:

[lilboo]

:oops: I'll look. I didn't even open it yet :lol:

[menikmati]

Wait, I never got a comic book. Did that ship separately or something??? :lol:

Check behind your instruction manual.

[lilboo]

It's there :lol:
Thanks! 8-)

[thenockmlb]

If you used a debit card...it's treated like a credit card when ordering, and thus, crediting back your debit card/bank account.

Now...if you didn't use either and used only Amazon gift cards....then I'm not sure how you would get that $10. I'd email them back again about that.

It was Amazon gift cards only, so I sent them another email.

[rogXue]

I'm sorry you haven't received this $10 gift certificate.

To correct this error, I'd like to give you a $10.00 promotional certificate, which you can use the next time you order an item shipped and sold by Amazon.com. You'll see your available promotional balance at checkout--this amount will be applied to your next order automatically without entering a claim code. Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit our Help page

[dino88]

It was Amazon gift cards only, so I sent them another email.
I used my gift card balance as well and they said that $10 will be refunded to my balance. The balance hasn't changed yet, but it does show a $10 refund on the order summary page. It might take a day for it to get there, but I'm sure it will show up.


$52 - 26 (50% off) - 5 (coupon) - 10 (promo) = $11

Thank you Amazon!

[argyle]

Just got my $10, they just dropped that much credit into my account. :)

This is awesome, this means I got the CE for $66 after the $5 off & ECA - that's what I would have paid for the normal version if I had bought it locally, after tax.

[DtotheP]

+1 for Amazon! Yay

[dizee]

nice they gave me a 10$ promotional code

[campbelld]

$10 promo code is now for games only

[Poor2More]

Emailed them over 24 hours ago no reply, emailed them again around 8 pm yesterday...no reply

[Salamando3000]

Sent them a message around 8:30 last night, got an email this morning telling me that 10 bucks will be refunded to my Credit Card. Amazon is awesome.

[Greggy_D]

Yep.....I e-mailed them also last night and my Visa is getting credited $10.

After all is said and done (coupon, ECA, GC, refund).....I ended paying $20.30 for Batman.

[BennySpenny]

Got the e-mail back from CS this morning--they're putting a $10 promotional credit in my account.

Amazon definitely went above and beyond on this one--I got the game for 42 on release day and now have the promotional credit on top of that. Great deal!

[addicted2games]

It amazes me that Amazon is doing price adjustments after the game has shipped. They stopped that months ago.

[bcb4589]

Did anyone actually receive the game yet and still get the $10 back? I emailed last night but they said no, and after seeing all of you guys get $10 off, I want to try again, but I already have the game so I am wondering if that affects things?

I want at least like $5 back, because I would have gladly waited to order it if I knew there was going to be a better promotion.

[caltab]

Did anyone actually receive the game yet and still get the $10 back? I emailed last night but they said no, and after seeing all of you guys get $10 off, I want to try again, but I already have the game so I am wondering if that affects things?

I want at least like $5 back, because I would have gladly waited to order it if I knew there was going to be a better promotion.

i got it release day and got the 10 dollar refund. i just emailed them saying i didn't get the promotion despite it being listed on the site(i didnt point out the fact the promo wasnt their when i ordered).

[bcb4589]

^, Oh lol, I already told them I ordered it before, so I am probably screwed, but now I am going to write and email and tell them that I am not happy, I think my first one was to nice.

[ndmaynard]

I emailed last night, got the credit this morning. I received the game on release date, but just pointed out that the credit a few days after release dissuades me from doing future preorders. They argued a bit in their email but concluded that the promotion period was not specified on the site so they gave the full credit. I have never had a bad experience with Amazon.

[Doomtime]

Sent them a message around 8:30 last night, got an email this morning telling me that 10 bucks will be refunded to my Credit Card. Amazon is awesome.
Same for me. Sweet.

[bcb4589]

I just sent them another email, and said that I know there are other people getting $10 back and that I don't know why I should preorder anything anymore if they are going to have a better promotion the day after release. So we will see what happens.

[Haggar]

I emailed last night, and just got an email that my account was updated and the next game I order the $10 off will automatically be deducted.

So technically I paid $75 for my Collector's Edition, using just the Amazon reduced price on the item, the $5.00 ComicCon code, and this $10 promo code.

If I bought the standard version in a store around here it would be $65 with tax, so basically I got the Collector's Edition extras for $10.

EDIT: Just tested out putting a game in my shopping cart and a $10.00 credit appears at checkout. Sweet.

[blakhawkjohn]

It amazes me that Amazon is doing price adjustments after the game has shipped. They stopped that months ago.

I tried a price adjust when Blue Thunder blu ray went from $19.99 to $10.99. No dice. Congrats to those who are getting the adjust though.

[stone1061]

My pre order hasn't shipped yet. The reply I got from Amazon was to click email link to notify once it has shipped and they will then credit me $10.
Holy Cheap Ass Deal, Batman!

[Jodou]

My e-mail:Greetings,

I recently pre-ordered Batman: Arkham Asylum for the PS3 and today a new promotional $10 video games credit began. The promotion is as follows:

Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time.

Will I receive this promotion since my order has not shipped yet, or will I need to cancel and re-order the game in order to be eligible? My only concern with having to re-order would be losing my place in line for processing/shipping.

Thanks for your help in this matter!Then the response ~8 hours later:Hello,

I'm sorry, but in order to take advantage of this promotion, you must place a qualifying order during the specified promotion period, while supplies last.

Because, I've made an exception to our standard policy. To correct this error, I've reduced the cost of your order by $41.99.

I hope this solution works for you. We look forward to seeing you again soon.Then I checked my order to confirm the changes:

Subtotal of Items: $41.99
Shipping & Handling: $4.49
Super Saver Discount: -$4.49
Promotion Applied: -$4.20
Promotion Applied: -$5.00
Promotion Applied: -$30.00
------
Total: $2.79
Gift Cards: -$2.79
------
Total for this Order: $-9.00

So by this method I actually only got $9 back since they recalculated the ECA coupon, but beggars can't be choosers I suppose. I'm pretty happy with how it all came together and I'll never knock Amazon's slow processing again!

My advice for orders that have not shipped, explain the situation just as I did. You have considerably more leverage since the item is not in your hands yet. For people who have received their game, just tell them you have not received the promotion at least two days afterward. Good luck!

[n00bie]

I emailed them last night and today they replied and said they'd send me a promo certificate for $10 by the 31st.

[menikmati]

I got a $10.00 refund back to my card, thanks CAG and Amazon FTW.

[urge26]

I'm happy, they charged my credit card back an additional 10 bucks (pays to ask). So 52 - 15 = $37.00, no tax, no shipping. Better deal than Toys R Us to me since I'd be spending more on another game with the 30 credit and have to pay tax...

[technole]

Will send a note this morning...it'll practically be free after the gift card I used.

[matrixadw]

Tried twice and got rejected twice....sucks for me but not worth my time dealing with it any longer.

[jcarlon]

Sent a note yesterday, and they responded saying it looks like the promotion is already in my account, which is not the case. I am guessing they are confused with an ECA code I have already added in the account from a recent cancellation.

They did say I was eligible in their response so hopefully it will pay off in the end.

Here is what they said:

"I do apologize for any misunderstanding that they may have been about this offer. As stated in the offer:

Get a $10 Video Games Credit
Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time.

I've checked your account and can assure you that your $10 promotional certificate has been automatically redeemed onto your
account. You will not receive a claim code."

[lilboo]

I got an extra $10.60 in my account for my ..damaged..case :lol:
So I paid $22.09 in Amazon credit for this game. Very nice.

Now I hope I can beat this ASAP, and they have it as a "trade in of the day" for like $25+ :bouncy:

[Techsticles]

They said I wasn't eligible, but they would make an exception and refund $10 to my cc... :bouncy:

[no_exit]

Add me to the list of people who have received the $10 credit. Just more reason that Amazon is the best online retailer ever.

[evenfl0w]

Sent an email last night after getting batman on release day and they refunded my gift card balance $10 this morning. :D

[Vegan]

I'm disturbed by the outright fraud that some people are committing, reporting damaged cases that are not actually damaged. And to think that you people complain about Fat Wallet.

[matrixadw]

Screw it lol sent one more email...third times a charm!

I thought that one dudes case really was partially damaged and I have not seen anyone else here do that.

[Techsticles]

I'm disturbed by the outright fraud that some people are committing, reporting damaged cases that are not actually damaged. And to think that you people complain about Fat Wallet.
No one is reporting a damaged case except lilboo as far as I have seen. Amazon added a new promotion to the Batman Arkham Asylum page offering a $10 promotional credit if you buy the game. Some of us who preordered are e-mailing them about this promotion and they are allowing some of us to get the credit for it or a refund of the difference.

[Brother Daz]

I'm disturbed by the outright fraud that some people are committing, reporting damaged cases that are not actually damaged. And to think that you people complain about Fat Wallet.
Have you read the other pages?or just this last page? You really need to get your facts straight before you start accusing people of fraud.

[LeonSKennedy]

I sent them an e-mail too. I didn't mention that others have done the same and received either a $10 credit to their purchase or a $10 promotional code for a future purchase. I'll save that for the next e-mail if they deny me.

Also, I mentioned their policy of matching all prices and promotional offers for pre-orders. I then said that $10 promotion was offered before the game was shipped (I just got the e-mail confirming that today).

[mkernan]

I pre-ordered way back on Aug. 6th with super saving shipping and didn't receive a shipping notice til 3am today. Estimated arrival is Sept. 4th, which is pretty lame. And to top that off, my order isn't even showing up on my account at all at the moment, which is strange. I went ahead and emailed them about the $10 promo, so we'll see how that goes.

[icedrake523]

Also, I mentioned their policy of matching all prices and promotional offers for pre-orders. I then said that $10 promotion was offered before the game was shipped (I just got the e-mail confirming that today).

Do you have a link to this policy?

[lilboo]

Eh to be honest there was a little bang up on it. Nothing really major, but I figure I never complain about that shit so why not get a few extra bucks. So no, no true fraud on my end. :P

[OGHowie]

I emailed them last night and today they replied and said they'd send me a promo certificate for $10 by the 31st.

Same here.

[joeyd07]

Woohoo! Got my $10 back. Thanks CAG!

[icedrake523]

Here's how my call went down:

Me: Hi, I purchased B:AA and I see that Amazon is offering a $10 video game credit promotion. Could I get this applied to my previous order?
Operator: Let me check...it says you already received a $10.30 promotion for this game and paid $42.xx
Me: Yes, but those were 2 separate promotions worth $5 and $5.30.
Operator: It says you received one for $10.30.
Me: Total, yes. But they were two separate promotions. One was a $5 coupon Amazon offered for pre-ordering the game. Another was a 10% discount I get from a membership to an organization. I want to know if I can get this $10 video game credit that Amazon is offering now to be applied to my order.
Operator: But you already receieved a $10.30 discount.
Me: Yes, but that is different. Amazon is offering a $10 video game credit, not discount. This would be a $10 discount on a future video game purchase.
Operator: Hold on please......Ok. Because you ordered this game before the promotion, you won't receive it.
Me: That's not really fair to me though because I pre-ordered the game from you guys and this promotion was added just days after the game was released. I don't really think it's fair.
Operator: Ok did you receive a promotion code from ordering?
Me: No. I ordered before this current $10 video game credit promotion. I wanted to know if I could apply it to my order by either receiving a $10 discount on this game or one in the future.
Operator: Hold on please...Ok, a $10 discount will be applied to a future video game order.
Me: Thank you.
I don't really believe her so I will try emailing. It was pretty ridiculous that I had to explain my $10.30 discount from the coupon and ECA.

[Guerrilla]

Shot them an email stating that I never received the promotional code as per the description... we'll see!

[slipkornotpsu]

Well I emailed them, and got shot down cause they said I didn't order it within the offer time. Oh well I still got it for a great price.

[Ryuukishi]

Emailed again to complain about not getting the credit, and they said they would just apply a $10 refund to my order. Getting a critically acclaimed $60 title on day one for $32 feels pretty nice. :)

[tightclaws]

I got all my discounts and credits NOW I WANT MY BATMAN, its taking forever to get here.

[bojay1997]

Here's how my call went down:


I don't really believe her so I will try emailing. It was pretty ridiculous that I had to explain my $10.30 discount from the coupon and ECA.

I got basically the same response over the phone. She forwarded the request for the $10 credit to the "promotions department". I am somewhat skeptical that this will go through given that she tried to claim my ECA discount and coupon for a little over $10 was somehow the $10 credit under the promo. I do have to say that Amazon has really gone downhill in how they are handling customer service these days. It used to be that they would respond to e-mails in a few hours and the phone people actually seemed very well trained and aware of things. Now, it takes days to get a response and the phone people are clearly outsourced and not very well trained. The fact that they are suggesting to people that they return the game (at Amazon's expense by the way) and rebuy to get the credit is pure stupidity. It will cost Amazon probably $20-$25 to ship it back, handle the return and reship the new game.

[joshnorm]

Well after last night complaining to CC I got a $10 promotion.

Then the two emails I sent out yesterday I have gotten the following responses:

"I am sorry but the promotion has passed"

then

"The promotion has passed but because we value your business so much here is $10"

So Batman: AA for $42 - $10 GC - $10 Customer Service Complaints = fucking happy me

[stonciddta]

I sent them an email and they said they refunded $10 to my gift card, but it hasnt showed up on my balance yet. Has anyones?

[Gorge]

I bought the game early and it had already shipped once this promotion started but I emailed Amazon and they gave me $10 credit towards my next purchase. Awesome.

[Jodou]

I sent them an email and they said they refunded $10 to my gift card, but it hasnt showed up on my balance yet. Has anyones?
Mine has not, but only because the order has not shipped yet.

[sirplue]

I sent them an email and they said they refunded $10 to my gift card, but it hasnt showed up on my balance yet. Has anyones?

mine has. :) I emailed them at about noonish yesterday.

[icedrake523]

I got basically the same response over the phone. She forwarded the request for the $10 credit to the "promotions department". I am somewhat skeptical that this will go through given that she tried to claim my ECA discount and coupon for a little over $10 was somehow the $10 credit under the promo. I do have to say that Amazon has really gone downhill in how they are handling customer service these days. It used to be that they would respond to e-mails in a few hours and the phone people actually seemed very well trained and aware of things. Now, it takes days to get a response and the phone people are clearly outsourced and not very well trained.
I tried explaining they were 2 separate promotions but she didn't get it. She was completely bewildered at the ECA discount. I didn't say it's the ECA, only that I'm a member of something and get 10% off game purchases. She couldn't seem to grasp that a $10 video game credit wasn't the same as a $10.30 discount.

I'll have to see if I got anything. I doubt it though. I would call or email again but I don't want them to think I'm trying to get it twice.

The fact that they are suggesting to people that they return the game (at Amazon's expense by the way) and rebuy to get the credit is pure stupidity. It will cost Amazon probably $20-$25 to ship it back, handle the return and reship the new game.She didn't suggest I return it and I wish she did so I could point out how dumb it'd be. She did say I'd have to reorder the game to get this promotion which is silly because I already have the game. Why would I want it again?

Does Amazon allow free returns? I returned something once last year and had to pay about $6 I think.

[stonciddta]

Mine just posted, they emailed me to let me know when it posted.

[j0ey0ey]

damn aint amazon's customer service like 10x better than of gamestops? wonder what gamestop would do in this situation.

[zohar]

damn aint amazon's customer service like 10x better than of gamestops? wonder what gamestop would do in this situation.

Not give a shit?

Yeah, sounds about right.

[RedGamer]

I got a reply to my email:

"Greetings from Amazon.com.

I'm sorry, but in order to take advantage of this promotion, you must place a qualifying order during the specified promotion period, while supplies last. This offer was valid starting August 26, 2009. We are unable to apply special discounts to items ordered before or after the dates of this promotional offer. Again, I am sorry if this causes you any inconvenience.

Thank you for shopping at Amazon.com."

Damn it. Now I have to wait even longer, send a second e-mail and hope to god I get my credit. I decided to pull the "others have gotten this promotional in similar situations to mine" card.

Hopefully, that situation works itself out.

[urge26]

I don't know if it helps, but in my email I ranted that it makes no sense to offer a better promo the week the game comes out, essentially screwing those that pre-ordered. Then I stated I won't be preordering anything in the future, then they gave me the 10 dollar credit to my card.

[Steggy]

Good game

[sirplue]

FWIW: in my email I just stated very calmly and rationally that I'd preordered BAA a few weeks ago and just found out that they were running a promo for a $10 GC with purchase of BAA. I asked if I qualified, and then hopefully added 'I do, right? :)' yes, with a smiley. :lol:

[y2jasper]

so i ordered my copy yesterday with 2 day shipping as part of the deal. i was just checking the status of the order, apparently it left kentucky at 4:45 PM today, and arrived in edison, new jersey at 4:46 PM. i think ups has developed some sort of instant teleportation device heh

[bcb4589]

I got a reply to my email:

"Greetings from Amazon.com.

I'm sorry, but in order to take advantage of this promotion, you must place a qualifying order during the specified promotion period, while supplies last. This offer was valid starting August 26, 2009. We are unable to apply special discounts to items ordered before or after the dates of this promotional offer. Again, I am sorry if this causes you any inconvenience.

Thank you for shopping at Amazon.com."

Damn it. Now I have to wait even longer, send a second e-mail and hope to god I get my credit. I decided to pull the "others have gotten this promotional in similar situations to mine" card.

Hopefully, that situation works itself out.

That should work, I just got my $10.00 credit after the second email where I said basically the same thing about others getting the promotion. I am so happy, Amazon's customer service is great, though I bet they are kicking themselves for putting up that $10 credit so soon.

My final price for Batman Arkham Asylum: $52.99-$5.00-$5.30-$10(Madden Gift Card)-$10credit= $22.69 with tax (NY).

[Poor2More]

I got a reply to my email:

"Greetings from Amazon.com.

I'm sorry, but in order to take advantage of this promotion, you must place a qualifying order during the specified promotion period, while supplies last. This offer was valid starting August 26, 2009. We are unable to apply special discounts to items ordered before or after the dates of this promotional offer. Again, I am sorry if this causes you any inconvenience.

Thank you for shopping at Amazon.com. "

Damn it. Now I have to wait even longer, send a second e-mail and hope to god I get my credit. I decided to pull the "others have gotten this promotional in similar situations to mine" card.

Hopefully, that situation works itself out.

I got my email response, and it matches yours word for word....I shot off another email.

[RedGamer]

Hopefully it works out for both of us. How are you liking Sacred 2?

[SmileyMcSmiles]

Tip for you guys that have been rejected and are sending again. Be firm, but polite. Do not sound angry or it will take you straight to "The Land of No Refund".

I sent two emails. But I sent the second one before giving them time to deny my first email. In the second one I mentioned that I was a bit unhappy with the better promotion that was offered to customers over the weaker promotion that was offered to a loyal customer like myself for pre-ordering. I explained that I pre-ordered from them because I pride myself in being a loyal Amazon customer, and thought I was receiving the best deal from Amazon over all other retailers that were offering other promotions.

I explained I was disappointed, because as a loyal customer, I felt I was penalized, rather than rewarded, for pre-ordering through them. Not only that...but that I was unable to cancel my previous order even though it has yet to ship, to take advantage of the better deal $10 GC.

In the end...my order was in the middle of processing...they emailed me and instead of a GC hey refunded $10 back to my CC. I was fully satisifed that they did the right thing...and in turn...I remain a fully loyal customer that will always continue to buy from them over any other retailer. Kudos to Amazon...THIS is how customer service should be run!

[SmileyMcSmiles]

Point is...don't be timid in asking for the $10GC/refund. If you act timid, they will see there's no danger in losing you. But if you make a hard case for them to break...explain the facts...and at the same time your utter disappointment in them to the point of losing confidence in them, they will most likely cave in to secure your future business.

I also hope Amazon learns from this fiasco. Had they released this promotion 2-3 weeks after the release date...so many loyal customers that pre-ordered from them wouldn't feel so cheated and utterly disappointed. As they say...timing is everything, for good or for ill.

[icedrake523]

They were really dumb to do this promo so soon. As you said, it screws over people who pre-ordered. On top of that, it's not really necessary. The game is getting rave reviews and some places have run out.

[Poor2More]

Hopefully it works out for both of us. How are you liking Sacred 2?
Its great, but Im a sucker for loot

[Poor2More]

denied again.....shot off another email, 3rd times the charm

[ivanctorres]

I got the 10 credit by asking via email. I got a response within 5 hours. This is why I love me amazon!

[thenockmlb]

Point is...don't be timid in asking for the $10GC/refund. If you act timid, they will see there's no danger in losing you. But if you make a hard case for them to break...explain the facts...and at the same time your utter disappointment in them to the point of losing confidence in them, they will most likely cave in to secure your future business.

I also hope Amazon learns from this fiasco. Had they released this promotion 2-3 weeks after the release date...so many loyal customers that pre-ordered from them wouldn't feel so cheated and utterly disappointed. As they say...timing is everything, for good or for ill.

Yep, this. I got my $10 promotional credit an hour or so ago.

[hhhdx4]

I got a refund just for asking if my order qualified, but I wasnt going to push it farther than that. It doesnt make sense to get up in arms about receiving a promotion that not only was not valid when you ordered it, but a promotion that wasnt promised or advertised to anyone who pre-ordered.

[Jodou]

I got a refund just for asking if my order qualified, but I wasnt going to push it farther than that. It doesnt make sense to get up in arms about receiving a promotion that not only was not valid when you ordered it, but a promotion that wasnt promised or advertised to anyone who pre-ordered.
Lol, so if a TV you bought two days ago suddenly went on sale, you'd sit on it because it wasn't promised or advertised? Yeah, keep talking hero. . .

[hhhdx4]

I would, because I was perfectly content paying the advertised price at that moment. I honestly dont see the issue.

[Vortextk]

Lol, so if a TV you bought two days ago suddenly went on sale, you'd sit on it because it wasn't promised or advertised? Yeah, keep talking hero. . .

Entitlement isn't law. You can feel the need to try and get your deal on but you made the choice to purchase something knowing full well it WILL get cheaper in the future, just because it happens very soon doesn't automatically earn you the right to gain back the difference in price.

[fusion0fangels]

"Thank you for writing to us at Amazon.com.

I’ve checked our website and see that currently we offer a $10 off a future video game purchase.

This offer is only valid to the customers who places the order during the specified promotion period, while supplies last. We are unable to apply special discounts to items ordered before or after the dates of this promotional offer. Again, I am sorry if this causes you any inconvenience.

As this offer is currently not clear on our website regarding the promotion period we’ve contacted the appropriate department to let us know this. In the mean time, as an exception I’ve issued a $10.00 promotional certificate, which you can use the next time you order an item shipped and sold by Amazon.com. You'll see your available promotional balance at checkout--this amount will be applied to your next order automatically without entering a claim code.

Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit our Help pages:

I hope that this solution is satisfactory to you.

Thank you for shopping at Amazon.com. We look forward to seeing you again soon."

That's what I got. I've been extremely happy with Amazon's customer service. I'd think that firm but polite works best. I displayed a little timidness in my email to them, and I got the promotional credit. I guess it's really a combination of luck and the CS rep you get.

If it helps, I wrote:
"Hello. I recently viewed this item on Amazon after it was delivered and noticed that there is another video game promotion offering $10 video game credit for purchases. If it isn't too much trouble, I was hoping to ask if I may have this promotion applied to my purchase as well, despite it already being shipped. I'm sorry if this is any inconvenience, and I appreciate any assistance provided. I've dealt with Amazon for a lot of purchases, and any problems arising from this matter will not change my purchasing preferences away from Amazon. Thank you in advance."
Just don't go copying and pasting. =P

[icedrake523]

Did you try seeing if that promo certificate applies in your cart? I got the same answer but on the phone.

[SimaYi]

Has anyone who got an Email stating they would get a code (via Email) by 10/31 for $10 off their next purchase gotten one yet?

[fusion0fangels]

I just checked with Uncharted II. It works for me. It asked if I wanted to use my $15.70 gift and promotional certificates (I forgot I had an ECA code tied to my account, so that's where the extra $5.70 is from).

EDIT: As the email implied, my code works for everything and not just for video game stuff. I tried on a twilight book set (I like reading, and people around my keep on saying it's a good read. I didn't actually order it; I'll wait for a friend to let me borrow it or something). Got the $10 off for me.

[Jodou]

Entitlement isn't law. You can feel the need to try and get your deal on but you made the choice to purchase something knowing full well it WILL get cheaper in the future, just because it happens very soon doesn't automatically earn you the right to gain back the difference in price.
Actually, it does under most 30-day price guarantee policies. Whether you pursue it or not is a different story.

[Saix_XIII]

Whether or not you agree or disagree with the people here who choose to pursue getting this $10 credit, this is CAG, a place for getting cheap deals. If you can get $10 by stating the facts (which amazon has access to if you choose not to tell them) and they still give you the $10 is that not what CAG is about? I understand if you lie, cheat, and/or steal to get $10, but no one here is doing so. If you disagree with this then that is your morals. People are posting that they got the $10 not to force others to do it, but to spread the information and to help those seeking this offer on an order they already placed.

I personally went after this $10 and got it because at the time the offer was live on the site my order hadn't even shipped. In fact my order shipped just last night, I'll be getting my game almost a full week after it was released. I know of other people who used FSSS and are getting their copy tomorrow or have already gotten it. Because amazon states that people get the $10 two business days after the game ships I believe I was within amazons stated rules because my game had no yet shipped. If my game was in transit or I had it in my hands when this offer was posted I would not have cared since my window of opportunity was gone.

[Guerrilla]

The CSR apologized and immediately issued the promotional credit to my account. (note: my request was super polite)

Amazon is the best. :bouncy:

[no_exit]

If it helps, I wrote:
"Hello. I recently viewed this item on Amazon after it was delivered and noticed that there is another video game promotion offering $10 video game credit for purchases. If it isn't too much trouble, I was hoping to ask if I may have this promotion applied to my purchase as well, despite it already being shipped. I'm sorry if this is any inconvenience, and I appreciate any assistance provided. I've dealt with Amazon for a lot of purchases, and any problems arising from this matter will not change my purchasing preferences away from Amazon. Thank you in advance."
Just don't go copying and pasting. =P
copy / pasted - thanks!

[hhhdx4]

Actually, it does under most 30-day price guarantee policies. Whether you pursue it or not is a different story.


And Amazon no longer offers their post price guarantee, in fact they stopped doing it over a year ago, so no no one who ordered the game before August 26th is entitled to anything other than the $5 dollar credit to the Amazon MP3store.

I dont have a problem with trying to get the discount, like I said I just asked if I could get it and they gave it to me. I do have an issue though with people raising hell over getting the game for the best price anywhere before even factroring the credit like Amazon owes it to them.

[j0ey0ey]

lets be nice to amazon now

[thelonepig]

Glad to see so many are having good results with this! I just fired off my own email to Amazon, noting that my game shipped after the new promotion began and that I was unable to cancel/reorder as their system had everything stuck in limbo for a week. Hopefully it goes through without a hitch. All said and done I'd have the game for $18.99 out of pocket ($51.99 - $5 - $18 GC - $10 promo = $18.99)

I also made sure to let them know (in a nice way) that I have ordered two games through them since placing my preorder for Batman plus I plan on purchasing additional games through the end of the year.

[Vegan]

Entitlement isn't law. You can feel the need to try and get your deal on but you made the choice to purchase something knowing full well it WILL get cheaper in the future, just because it happens very soon doesn't automatically earn you the right to gain back the difference in price.

I believe that in some states a price-drop guarantee for a certain number of days is law.

[archibishopthedoge]

They refunded $10 to my gift card account after my email. Took about 8 hours total. Thanks to all who went before me, I saw the new promo a few days ago and was like damn, and was prepared to let it go till I saw everyone else getting it back :) well done.

[Jinque]

They refunded $10 to my gift card account after my email. Took about 8 hours total. Thanks to all who went before me, I saw the new promo a few days ago and was like damn, and was prepared to let it go till I saw everyone else getting it back :) well done.

same here... couldnt complain about the price before, and it's j ust awesome now. my order actually did ship on time but with the wrong shipping, so i got 10 for that too. 90 - 9 eca - 45 (50% coupon) - 5 coupon - 10 shipping - 10 gc = 11 bucks..

all i said was "is my order eligible for the $10 gc promotion" and the next thing i saw was a refund email.

[RedGamer]

I'm still waiting for them to reply to my second email. If they reject -that- one, I might as well give up.

[SmileyMcSmiles]

I'm still waiting for them to reply to my second email. If they reject -that- one, I might as well give up.

"Goonies NEVER say DIE!!!" :lol:

[Shadow Cloud]

I was able to earn $10 back so that email thing worked. So Batman Arkham Asylum ended up costing $32 for me. I must say, Amazon has great customer service. Some months ago, my Ghostbusters Blu-Ray never came to my doorstop (due to theft most likely) and they immediately sent a new one to me after I reported it.

[thelonepig]

Worked like a charm! I've got a $10 credit sitting on my account waiting for a new purchase... Office Season 5 or Katamari Tribute...?

[bsesb2003]

I got my credit -- with all the discounts, this was a really terrific deal.

[mkernan]

Well, my response from Amazon wasn't quite what I was hoping for:

Hello from Amazon.com.

I am sorry for any inconvenience you may have experienced.

As indicated in the online description of the "Batman: Arkham Asylum" offer, we will send your promotional certificate via e-mail within 2 business days after the order ships.

If your order meets all of the offer's terms and conditions, you should be receiving your promotional certificate by August 30.

If you have not received your certificate by this date or if you need to contact us again regarding this issue, please let us know by filling out the e-mail form on this page:

http://www.amazon.com/gp/help/contact-us/pricing-and-promotions.html/

For your reference, I have included the link to the offer below:

http://www.amazon.com/gp/product/B001E8VB6O

Thanks for shopping at Amazon.com.

So, I'll email again in a couple of days I guess.

[SimaYi]

I do have an issue though with people raising hell over getting the game for the best price anywhere before even factroring the credit like Amazon owes it to them.
True, true. I'll be a little dissapointed if I don't get the $10 off code, but if people are raising hell over this little thing, I imagine they are only buying games once in a blue moon, because 80% of the time nobody does game deals better than Amazon.

[sbains]

Amazon is fantastic ...

This is the request ....
********************
I pre-ordered Batman Arkham Asylum for PS3 on 8/10 which arrived three days ago 8/25. Now, I see that Amazon is offering a $10 video game credit - how come this was not offered to me as I pre-ordered. Can you please provide this to me as I buy a lot of games from Amazon.Com

Your website says, Get a $10 Video Games Credit - Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships

Thank you for your attention in this matter


This is the response ...
********************
Thank you for writing to us at Amazon.com (http://amazon.com/).

I’ve checked our website and see that currently we offer a $10 off a future video game purchase.

This offer is only valid to the customers who places the order during the specified promotion period, while supplies last. We are unable to apply special discounts to items ordered before or after the dates of this promotional offer. Again, I am sorry if this causes you any inconvenience.

As this offer is currently not clear on our website as for as the promotion period we’ve contacted the appropriate department to let us know this. In the mean time, as an exception I’ve issued a $10.00 promotional certificate, which you can use the next time you order an item shipped and sold by Amazon.com. You'll see your available promotional balance at checkout--this amount will be applied to your next order automatically without entering a claim code.

Your promotional balance doesn't appear in Your Account but will always display when you place an order. For more information about using your promotional certificate, including the terms and conditions for using the certificate, visit our Help pages:

[lawdood]

Sent my first email Thursday and never got a reply back. Sent a second one late last night explaining that I sent an email that was never answered and what the Batman situation was.

Received two emails back this morning. The first one was obviously in response to my first email that said basically, I was shit outta luck. Second email came just a few minutes ago saying they would be issuing me a $10 credit back to my credit card.

So if at first you don't succeed, try again!

[Jodou]

And Amazon no longer offers their post price guarantee, in fact they stopped doing it over a year ago, so no no one who ordered the game before August 26th is entitled to anything other than the $5 dollar credit to the Amazon MP3store.You might have a case had they clearly outlined the promotional period, which they did not at first. For all people knew, it was running the whole time and they had not received theirs yet two days after shipping. For reference, this was the original statement:Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time.They've now exercised their right to change the promotion to starting August 26th, so anyone trying to claim it now may be SOL.

At any rate, it's hardly worth arguing over since people were well within their right to claim the promotion.

[phantomfriar2002]

Never got a reply to my first email. Sent another one this morning, was told I didn't meet the qualifications BUT they would make an exception and I'd see a $10 refund in the next few days.

[tightclaws]

Got my Game today !! It's Fantastic!!!

[Vortextk]

Got my CE in today. I'm impressed with it. Worth 100? Not really, but I paid a tiny fraction of that. I went ahead and shot a short nice e-mail about the credit, and I got it. So I did eventually convert, heh. I can see how atleast asking, considering anyone that pre-ordered got the short end of the stick, wouldn't hurt. But if I would have gotten denied that would have been it.

All I said was something like I noticed this promo, was wondering if it would stack with my deal already since I pre-ordered it or if I could get it, and I got a stock e-mail that I've already read in this thread. 10$ was put back on my gift balance the next day.

[Lazie133]

Where do I go to ask for the $10 GC? I couldnt find customer service on the site. please help

edit: NVM found it at last

[ecwfan]

Log in to your Amazon account. Then click on help on the top right hand corner of the site. When that page loads up you should see contact us on the right side of the page.

[bgfolio]

Got shot down. I was told that it started on the 26th. Swell. Sent off another email explaining the situation. Hopefully they will issue me a credit.

[RedGamer]

"Hello,

I've reviewed our previous correspondence and your order. I understand you're concerned about the $10.00 promotion on the "Batman: Arkham Asylum" that you ordered on August 21, 2009, and I hope I can help.

I do understand that this order shipped few hours before the promotion was launched. However, as my colleague mentioned in previous email, we will be unable to apply special discounts to items ordered before or after the dates of this promotional offer.

Again, I am sorry if this causes you any inconvenience.

I hope this helps to explain things more clearly. We look forward to seeing you again soon."

Fuck.

I want my credit, but this is getting on my nerves and I doubt a 3rd email will do any good.. Any suggestions?

EDIT:

"To Amazon.com Customer Service,

I have corresponded twice over the issue of the $10 promotion for "Batman: Arkham Asylum (360)"

This promotion was in-stated on the 26th under the following terms:

"Order Batman: Arkham Asylum and get $10 off a future video game purchase. The promotional code will be placed directly into your Amazon.com account within 2 business days after the product ships. Offer valid for a limited time and only when shipped and sold by Amazon.com. Amazon reserves the right to change or terminate this promotion at any time."

I contacted said two colleagues of yours at that time. The promotion period was not listed in the promotion on August 26th and 27th, just that the credit would be awarded two days after an order of Arkham Asylum is shipped.

As you can see for yourself in the previous guidelines of the promotion.

I was rejected this promotion, even though my order shipped on August 26th. It's been over two days since it was shipped, therefore I should have gotten this $10 promotional credit. Fair is fair, even if on August 29th, the promotion was changed to the 26th+.

I'm a bit upset over this whole situation, since I have now had to correspond with customer service for over two days over this issue. It shouldn't be an issue.

Amazon.com is my absolute favorite website for ordering video games and other products, it's also why I'm a bit peeved when I see it's not the company I thought it was.

I hope you guys can clear this up, because I do wish to continue shopping at Amazon.com for years to come, but not if it comes with hassles like this situation."

Is that a good response?

[y2jasper]

hm a little annoyed/confused with my shipping from amazon. i bought the game thursday night with 2 day shipping. it was shipped early friday morning and the expected date of delivery was monday. but it arrived in edison, nj the same day and that's only about 20 min away. since amazon usually gets here really fast i figured i'd have it today...but when i checked the status today though it says it arrived in parsippany, nj this morning, which is 40 min away..and nothing about edison at all, weird.

[V878]

I tried twice with my PC preorder (ordered on the 24th, won't ship till it releases on the 15th) and both times they said it'll automatically apply to my account 2 days after shipping and in case it doesn't, they gave a link to contact. Hopefully even though I ordered before the promo became active, I can show these emails to them in case they don't give me the $10 GC.

[Poor2More]

Rejected for third time.....

Note to self, do not pre-order from Amazon, because a better promotion is just around the corner aka the day it releases

[RedGamer]

Poor2More, what message did you use? I just sent a third email in. If they reject it this time, I give up. I'm a bit peeved at this whole situation.

[Poor2More]

Poor2More, what message did you use? I just sent a third email in. If they reject it this time, I give up. I'm a bit peeved at this whole situation.

Basically explaining how their Alienating folks who pre-order, and basically this promotion encourage not to do future pre-orders.

I sounded all educated and shit, I even hit them with bullet points in the contruction of my paragraph, still rejected with that same exact rejection email word for word