[Dead] Mafia PS2 $8 and DragonballZ: Budokai 2 $18 after coupon at FYE

[PrinceNeil]

I just ordered the 2 games at www.fye.com for those prices. I don't know if DBZ is really cheap at $19.99, but its still $39.99 everywhere else. This is online only because I called the store next to me and the prices are $49.99 for both games.

added by cheapd
use code FYEVISA10 to get 10% off (thanks, illennium)

Mafia http://www.fye.com/catalog/gamesProduct.jhtml?itemId=10934767
DBZ 2 http://www.fye.com/catalog/gamesProduct.jhtml?itemId=10986307

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

[CheapyD]

Nice finds, thanks!

[dinovelvet]

FINALLY I get to snag a CAG deal before its sold out! :D

[CaseyRyback]

I do not know about the port but Mafia was really good on the PC and for 10 its totally worth it

[maxflight]

great find! got a copy

[illennium]

Don't forget to use code FYEVISA10 for 10% off your order!

[racerman8]

I wish it was in store :(

[Masterkyo]

PrinceNeil & illennium

Thanks for the deal pickup Mafia for $12.XX after coupon (Save $1.00) :)

[waxHead]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

[MorganWebbLover]

Is Mafia worth $10 ?

[punqsux]

i picked up mafia, i really dont have any intrest in it, but i figure its worth a shot, if i play it and hate it, im sure i can get my $12.00 back

[droidekaspam]

Thanks for the great deal and 10% off to boot. Yeah! I just placed my order for Mafia. Scary thing is, when I look up my open order history it shows:

Product Title Price Qty Item Subtotal
Mafia $49.99 1 $8.99

They'd better not overcharge me. :?

[Masterkyo]

I think is Good Game (Gamespot give it 7.0)

http://www.gamespot.com/ps2/action/mafia/index.html

Dragon Ball Z 2 is 6.7 out of 10 (average game)

http://www.gamespot.com/ps2/action/dbzbud2/index.html

[guessed]

I hope they don't cancel them. My guess is they were supposed to lower the price of the PC version of Mafia, and flubbed it.

[punqsux]

i just checked my order status and everything seems fine

Order Subtotal: $8.99
Shipping Cost: $2.99
Promotional/Coupon Savings - $1.0
Tax: $0.84
Order Total: $12.82

hope no ones gets charged 40!

[droidekaspam]

My order looks okay, it's just on the item portion that just doesn't add up. I'm thinking somebody goofed bigtime. If they send the PC version I'm going to be mad too. :evil:

Order Subtotal: $8.99
Shipping Cost: $2.99
Coupon Savings: $0.00
Tax: $1.05
Order Total: $13.03

[PsyClerk]

nm found it

[bradr]

I found this funny (when I requested printer friendly view to print out a receipt), at the end of it it states:


Estimated total delivery time (processing & shipping) of in-stock items:
Standard: 3-7 business days
Two Day: 3-4 business days
Next Day: 2-3 business days

Nothing nefarious or underhanded in terms of this deal. Just thought it funny.

[YoshiFan1]

Probably because it takes them a day or two to process and ship the orders but once it is shipped, it's next day delivery on overnight shipping

Awesome price on Mafia. I hope they honor it

[Morpheus]

I too have finally gotten in on one of these online deals before it was sold out. Thanks a lot for the deal and same for the person who offered up the coupon. Just ordered Mafia. I figured that I would pickup DBZ: Budokai 2 another time, because its going to be $19.99 at some point over at Best Buy which would make it $14.99 with the GGC. Way cheaper. :D

-Morpheus

[longislandlady]

Woo hoo! $9.99 games are my favorite type of games! :D

[rrunner05]

GO FYE!!!
Probably the one time, i'll shop online with them.
can't beat mafia ps2 for $10 AND with a coupon to boot. Nice find.

[Morpheus]

And if you don't like the Mafia game you can trade it in at EBgames.com for $22.00. Around a $10 profit plus full refund of what you spent. Not bad. 8)

-Morpheus

[PrinceNeil]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

Nope, it was the XBox version of Splinter Cell that I snagged a few months ago when BestBuy had that goof-up of Platinum Hits title showing up $5.00 in your cart when you add Prince of Persia. I opted for the store pick-up and it went through.

Also, I just sold more games at FYE, all sealed(2 Black & Bruised, Panzer Dragoon, Splinter Cell, Tom & Jerry, Summer Heat Volleyball, and Dynasty Tactics 2) and got me an Online Playstation 2 Bundle(w/ ATV Offroad Fury 2) and $52 in store credit. They gave me $49.99 each for Black & Bruised and Dynasty Tactics 2. Total of all games ~ $65, got back ~ $260. Pretty good deal!

[thingsfallnapart]

can anyone try and get their local circuit city to match mafia for 9.99 with an internet printout. If no one is successful before tomorrow, ill go give it a try.

[chickenhawk]

My first CAG buying experience besides a couple CC clearence purchases!! I picked one up for my Brother-in-law too! I hope I get the game OK. Thanks!

[kidjedi]

Got my Mafia order in, whew! $13.01 shipped after coupon + NYC tax (damn that 8.625%!). These deals come and go so fast. Even if I don't like it, figure I can at least get money back at trade-in, if not more!

[CaseyRyback]

Mafia is more than worth 10 dollars. If they fixed the driving, then the enjoyment level skyrockets.

The missions in the beginning are much more bland than the ones after chapter 4

[Admiral Ackbar]

Bought two for $22.5 after tax. Already have it for PC. But I hope to trade these two in at Gamestop and get a copy of Disgaea.

One note, the PC version is supposed to be much better. Gamespot said the port was awful to the PS2 and X-Box when compared to the opriginal game. Also it's supposedly buggy. If you have a PC, and can run it, I recommend getting the PC version. I would only get this for trade/ebay value.

[doraemonkerpal]

GREAT IDEA ADMIRAL!

[maxgle]

how is this site different from outpost.com?
arent they the same company?

[ransom456]

how is this site different from outpost.com?
arent they the same company?

Maybe you're thinking of Fry's? This is FYE

[coolsteel]

Thanks, been meaning to try Mafia

[doraemonkerpal]

hi, i need help. where do you enter the 10% off code? thanks.

[punqsux]

over the part where u put in your zip code theres a line that says something like "have a coupon code? click here"

took me a while too

[doraemonkerpal]

THANKS PUNQSUX! man... i was looking everywhere for the space where you input the code!

[qlos]

Thanks for another great deal!

[Admiral Ackbar]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

Nope, it was the XBox version of Splinter Cell that I snagged a few months ago when BestBuy had that goof-up of Platinum Hits title showing up $5.00 in your cart when you add Prince of Persia. I opted for the store pick-up and it went through.

Also, I just sold more games at FYE, all sealed(2 Black & Bruised, Panzer Dragoon, Splinter Cell, Tom & Jerry, Summer Heat Volleyball, and Dynasty Tactics 2) and got me an Online Playstation 2 Bundle(w/ ATV Offroad Fury 2) and $52 in store credit. They gave me $49.99 each for Black & Bruised and Dynasty Tactics 2. Total of all games ~ $65, got back ~ $260. Pretty good deal!

I didn't know FYE had a trade in policy. But I honestly rarel;y go into the FYE at the mall. Maybe once a year. I wonder... If I try to trade these back in to FYE what value I would get. It would be funny, if the stores still value them at a value of say 20-30, if they accepted these.

[alfonsosoriano]

my order status:

Order Subtotal: $9.99
Shipping Cost: $2.99
Tax: $0.78
Order Total: $13.76

i forgot to use the coupon...o well, only a buck

[alfonsosoriano]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

Nope, it was the XBox version of Splinter Cell that I snagged a few months ago when BestBuy had that goof-up of Platinum Hits title showing up $5.00 in your cart when you add Prince of Persia. I opted for the store pick-up and it went through.

Also, I just sold more games at FYE, all sealed(2 Black & Bruised, Panzer Dragoon, Splinter Cell, Tom & Jerry, Summer Heat Volleyball, and Dynasty Tactics 2) and got me an Online Playstation 2 Bundle(w/ ATV Offroad Fury 2) and $52 in store credit. They gave me $49.99 each for Black & Bruised and Dynasty Tactics 2. Total of all games ~ $65, got back ~ $260. Pretty good deal!

I didn't know FYE had a trade in policy. But I honestly rarel;y go into the FYE at the mall. Maybe once a year. I wonder... If I try to trade these back in to FYE what value I would get. It would be funny, if the stores still value them at a value of say 20-30, if they accepted these.

if i could trade this in for 50 bucks at walmart, id do it.

[mer71]

They also have All-Star Baseball 2005 for $29.99, $10 cheaper then Ebgames.com.



http://www.fye.com/catalog/gamesProduct.jhtml?itemId=11042010

[punqsux]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

Nope, it was the XBox version of Splinter Cell that I snagged a few months ago when BestBuy had that goof-up of Platinum Hits title showing up $5.00 in your cart when you add Prince of Persia. I opted for the store pick-up and it went through.

Also, I just sold more games at FYE, all sealed(2 Black & Bruised, Panzer Dragoon, Splinter Cell, Tom & Jerry, Summer Heat Volleyball, and Dynasty Tactics 2) and got me an Online Playstation 2 Bundle(w/ ATV Offroad Fury 2) and $52 in store credit. They gave me $49.99 each for Black & Bruised and Dynasty Tactics 2. Total of all games ~ $65, got back ~ $260. Pretty good deal!

I didn't know FYE had a trade in policy. But I honestly rarel;y go into the FYE at the mall. Maybe once a year. I wonder... If I try to trade these back in to FYE what value I would get. It would be funny, if the stores still value them at a value of say 20-30, if they accepted these.

if i could trade this in for 50 bucks at walmart, id do it.

if you do...do me a favor...dont post here that you did it

[PrinceNeil]

Also, I traded in a still-sealed Black & Bruised($5.99 ebgames) yesterday at the FYE store, and the manager took them back as new because it was still wrapped. He gave me $49.99 store credit for it and $19.99 each for sealed Splinter Cell($5 BestBuy) and sealed Rogue Ops($9.99 CircuitCity).

was that a PS 2 version of Splinter Cell? I'd love to find it for XBox for $4.99 at BB :)

Nope, it was the XBox version of Splinter Cell that I snagged a few months ago when BestBuy had that goof-up of Platinum Hits title showing up $5.00 in your cart when you add Prince of Persia. I opted for the store pick-up and it went through.

Also, I just sold more games at FYE, all sealed(2 Black & Bruised, Panzer Dragoon, Splinter Cell, Tom & Jerry, Summer Heat Volleyball, and Dynasty Tactics 2) and got me an Online Playstation 2 Bundle(w/ ATV Offroad Fury 2) and $52 in store credit. They gave me $49.99 each for Black & Bruised and Dynasty Tactics 2. Total of all games ~ $65, got back ~ $260. Pretty good deal!

I didn't know FYE had a trade in policy. But I honestly rarel;y go into the FYE at the mall. Maybe once a year. I wonder... If I try to trade these back in to FYE what value I would get. It would be funny, if the stores still value them at a value of say 20-30, if they accepted these.

Trade it in and I bet they'll give you $49.99 if its still sealed. They give you what they're selling them for and its still $49.99 in stores.

[danh920]

is the mafia special dead?

[jetblac]

Well ... I got canceled.

[guessed]

Mafia is back up to $49.99. Now we'll see how many, if any, orders get shipped.

[punqsux]

something weird is goin on...



Order Placed: April 15, 2004 at5:15PM


Product Title Mafia
Price $49.99
Qty 1
Item Subtotal $8.99

Release Date: 1/27/2004
Format: PlayStation 2
Item Status: In Process
Carrier: Ship viaStandard

Order Subtotal: $8.99
Shipping Cost: $2.99
Promotional/Coupon Savings - $0.6000000000000001
Tax: $0.84
Order Total: $12.82

[punqsux]

jetblac, did u get a cancelation e-mail or just cancelled off the site?

[bradr]

something weird is goin on...



Order Placed: April 15, 2004 at5:15PM


Product Title Mafia
Price $49.99
Qty 1
Item Subtotal $8.99

Release Date: 1/27/2004
Format: PlayStation 2
Item Status: In Process
Carrier: Ship viaStandard

Order Subtotal: $8.99
Shipping Cost: $2.99
Promotional/Coupon Savings - $0.6000000000000001
Tax: $0.84
Order Total: $12.82




Mine looks the same (more or less). It hasn't been cancelled yet, but nothing's been charged to my card either (according to FYE). When I checked the Mafia listing this morning, it still showed In Stock and at $9.99. I can't imagine the amount of orders they received overnight for it so it's a little sketchy how through the night they still had stock in the morning.

Edit: Although on the bright side, Budokai 2 is still $19.99!

[punqsux]

I can't imagine the amount of orders they received overnight for it so it's a little sketchy how through the night they still had stock in the morning.

i was shocked that it was still up last night, they prolly got hundreds of orders for it

[secretvampire]

Dear FYE Customer,



Thank you for visiting our site and for your recent order of “Mafia” for Playstation 2. We are writing to inform you that due to an error in our system, this item was incorrectly priced at $9.99 instead of the correct price of $49.99. We have already corrected the price on our web site.



We are unable to honor the incorrect price of $9.99 and will be canceling your order for this item. You can expect to receive an email confirmation of the cancellation within the next 24 hours. You may re-order this item at the correct price of $49.99.



Please accept our apologies for any inconvenience that resulted from this situation. If we can be of any further assistance, please feel free to reply to this email.





Sincerely,



FYE Customer Care

For Your Entertainment®

www.fye.com


DOH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[jshorr]

I hope it goes through....I ordered 20.

Just kidding :)

They'll probably cancel, but maybe we will be pleasantly surprised.

[rrunner05]

HEY is that a real email they sent you

[fifthcore]

Yeah I just got the same email. ;(

[fire17]

Bastards

[punqsux]

ill give them credit. they came right out and said it, they priced it wrong. best buy never does that they just give u the run around for weeks making u call them and shit. way to go fye!

[RedvsBlue]

ill give them credit. they came right out and said it, they priced it wrong. best buy never does that they just give u the run around for weeks making u call them and shit. way to go fye!

Yeah but from what I've heard at least the other companies give you some kind of consolation like a coupon if they don't honor the price.

[asaraa]

FYE cancelled my order this morning, stating a price error.

[punqsux]

ill give them credit. they came right out and said it, they priced it wrong. best buy never does that they just give u the run around for weeks making u call them and shit. way to go fye!

Yeah but from what I've heard at least the other companies give you some kind of consolation like a coupon if they don't honor the price.

so e-mail them and say youre unhappy with their decision and would like something for your troubles.

worst they can do is say no

[fifthcore]

When best buy had the whole $5 PH mix up they gave everyone a coupon code to get like 10% off

[suprsaiyanMAX]

ill give them credit. they came right out and said it, they priced it wrong. best buy never does that they just give u the run around for weeks making u call them and shit. way to go fye!

Way to go FYE?? While I appreciate the honesty, I think it's crap. If you screw up there are generally consequences to suffer....They screwed up on this one so they should either honor the price or give you a coupon or something. If this happened in store chances are the price would be honored, why should it change just because it was online?

[punqsux]

ill give them credit. they came right out and said it, they priced it wrong. best buy never does that they just give u the run around for weeks making u call them and shit. way to go fye!

Way to go FYE?? While I appreciate the honesty, I think it's crap. If you screw up there are generally consequences to suffer....They screwed up on this one so they should either honor the price or give you a coupon or something. If this happened in store chances are the price would be honored, why should it change just because it was online?

because of fine print im sure.

bitching here wont do much, e-mail or call them

[suprsaiyanMAX]

I replied to their "sincere apology" email they sent me....maybe they'll have something interesting to say, but I'm not holding my breath.

[EggViper]

yes!!! i've been waiting for a price drop on dbz: budokai 2 for a long time. never expected that much though, this is an awesome deal for $19.99. told my dad to place the order today, hope he does it soon. also hope this doesn't get canceled.

[CheapyD]

DBZ 2 now $40.

[waxHead]

yes!!! i've been waiting for a price drop on dbz: budokai 2 for a long time. never expected that much though, this is an awesome deal for $19.99. told my dad to place the order today, hope he does it soon. also hope this doesn't get canceled.

at least someone is still happy in this thread!

[waxHead]

DBZ 2 now $40.

I STAND CORRECTED.

[thestrangeways]

I ordered yesterday and was confirmed. However, I just got an email saying they incorrectly priced it at $9.99 instead of $49.99 yesterday and are cancelling my order! Do we have any sort of rights in this type of situation?

[rrunner05]

i may be wrong, but i thought they have to honor their error. Similar to having a sign at the store w/the wrong price on an item. They have to sell you the iteam at the wrong price no matter what.

[doraemonkerpal]

man... this brings back bad memories of ff:cc when it was $15 on samgoody.com :(

[longislandlady]

I haven't received my cancellation notice yet, but I know it's coming.

I guess you can go with the "false advertising" complaint, but they probably have some disclaimer on their site which protects them from it.

[guessed]

i may be wrong, but i thought they have to honor their error. Similar to having a sign at the store w/the wrong price on an item. They have to sell you the iteam at the wrong price no matter what.

You are wrong, sorry. They have clauses to get out of it, and I for one do not fault them for it. They would lose thousands of dollars on this if they tried to honor it, it just isn't feasable. It wasn't false advertising, it was an honest mistake, one which I am sure they would rather not have made.

[Raider]

So mistakes shouldn't be punished just because there is an error? If there is a pricing error in a normal B&M store then the store honors their error and gives you the item for that price, but if it's an online store they have about a million different disclaimers to get out of any situation, this is not right.

[maxflight]

hey I just got an email saying that FYE has shipped out my order, and even gave me a tracking number provided by FedEx

[kidjedi]

Just got my cancellation notice too, darnit! This reminds me of when BB put a new GeForce VC "on sale" for like $100 when it should've been closer to $300+. Of course they were flooded w/orders which were all cancelled later. But I do recall enough people raising a stink that they sent everyone $30 GC as a "mea culpa."

This is isn't worth it for me and I won't fight it, but if enough people complain FYE might be willing to give some kind of handout.

[doraemonkerpal]

hey I just got an email saying that FYE has shipped out my order, and even gave me a tracking number provided by FedEx

:roll:

[Morpheus]

^Its because in a B&M store they only have to deal with only a minimium number of customers, before they could fix the solution. While online they probably got bombarded by 100's of requests for this error and would lose a ton of money if they honored them all before they corrected the problem. I see the point for all the disclaimers and am glad that FYE responded so quickly to the situation. In the FF:CC topic the majority of people wanted the error handled like FYE handled this one and not get the run around. It seems no matter what these online stores do there will always be some disgruntled customer.

-Morpheus

[coolsteel]

Nope disclaimers cover their ass in cases like this, i'm not bothered by it at all myself, could have been worse.

[longislandlady]

I still haven't received an email from them yet, but my status page now shows it shipped with a Federal Express tracking number. Yet, the amount charged to my credit card still shows $0.00.

[defender]

So mistakes shouldn't be punished just because there is an error? If there is a pricing error in a normal B&M store then the store honors their error and gives you the item for that price, but if it's an online store they have about a million different disclaimers to get out of any situation, this is not right.

Thats not true that a B&M store has to honor a price mistake. If they post some deal in a flyer and it gets misprinted they are not obligated to honor it. Also if say an employee just tags something wrong and then you go to ring it up and they notice...they sometimes honor the mistake only because its for ONE person and then they walk over and correct the mistake. They cant honor this price for just one person and correct it for all the rest. We all bought them at once basically.

Stop the whining and wait for the next deal. This happens all the time.

[PsyClerk]

I'm tired of all the whiners who complain when a company makes a pricing mistake, especially on the internet, and then the company corrects the error and doesn't honor the wrong price.

Look, getting a deal due to computer/company/human error is like sex. When you get it unexpectedly, it's terrific. But if the other party leads you to believe one thing and say 'oops, made a mistake', you can't force them to follow through. In one case, it makes you look spoiled and in the other, you're a rapist.

How's that for blunt?

[Morpheus]

And on another note I just checked my mailbox and recieved this from FYE.com:

Dear Morpheus:

The following is an update on the status of order number EATMYSHORTS as of 04/16/2004

Order Date: April 15, 2004 at 06:66
Shipping Method: Standard

Item Description
---------------------------------------------
Mafia
SKU #: 11122364
Release Date: 01/27/2004
Format Type: GAMES_MEDIA
Item Status: 1 of this item Shipped In This Shipment
Carrier/Tracking Number: Standard - FedEx Saver UPYOURS666
Shipped On: 04/16/2004
---------------------------------------------

I edited out a few little details. :lol:

-Morpheus

[doraemonkerpal]

And on another note I just checked my mailbox and recieved this from FYE.com:

Dear Morpheus:

The following is an update on the status of order number EATMYSHORTS as of 04/16/2004

Order Date: April 15, 2004 at 06:66
Shipping Method: Standard

Item Description
---------------------------------------------
Mafia
SKU #: 11122364
Release Date: 01/27/2004
Format Type: GAMES_MEDIA
Item Status: 1 of this item Shipped In This Shipment
Carrier/Tracking Number: Standard - FedEx Saver UPYOURS666
Shipped On: 04/16/2004
---------------------------------------------

I edited out a few little details. :lol:

-Morpheus
lol "eatmyshorts," best of luck to everybody else. i hope many CAGers snuck in on this deal.

[longislandlady]

I just got the same email - that they shipped out my order.

I wonder why they are honoring some of the orders and canceling the others.

[PsyClerk]

Looks like mine got cancelled. I only went for the DBZ though. Ah well, was worth a shot.

[Masterkyo]

They cancel all the Order cuz Fatwallet effect & Alot people take advatage of the deal buy more than 1 copy then sell it on ebay or trade-in for extra $$$.

Ohhh well.... PLEASE don't BRING good deal like this to "FATWALLET" again they'll hammer it the deal DEAD very QUICK !!!

:)

[Morpheus]

I only ordered one copy. Plus, I ordered it right around the time CheapyD posted it on his site. That might be why I'm getting it???

-Morpheus

[Masterkyo]

Just double check my order status at FYE.com. I can't belived it they actually SHIPPED my order :)

Order Number: #Y1141XXXX
Order Placed: April 15, 2004 at 5:07PM

Product Title Price Qty Item Subtotal
Mafia $49.99 1 $8.99
Release Date: 1/27/2004
Format: GAMES_MEDIA
Item Status: Shipped
Carrier: Ship via Standard
Ship Date: 2004-04-16 12:49:53.0
Tracking Number: Federal Express 4XX4111XXX

I feel happy NoW ;)

[Morpheus]

Same thing for me at their site too MasterKyo. :D

-Morpheus

[PsyClerk]

I put in an order about half an hour after you, MasterKyo, and mine got cancelled. Plus I ordered the less suspect game. I imagine order fulfillment will be hit and miss.

[doraemonkerpal]

hey psyclerk, you got the cancellation e-mail right? did you check on their website to see what it says? i tried mine, but i dont have my order number and after they e-mailed me the cancellation notice, i just deleted all their e-mails.

[PsyClerk]

I don't have my order number with me at work. I won't be able to check on their 'order status' page until I get home. Gimme 3 hours.

edit: I'm showing some charges on my card, but since they haven't posted yet, I can't see what they are (have ordered several things this week). However, this could mean nothing, since I've found that a lot of companies doing online business don't know how to properly cancel charges.

[cruster]

Mine shipped too...
I work at the bank that issued the card I charged to, so I checked it straightaway - $14.12 total with shipping came out.
This makes no sense - why are they saying they're not honoring price on some and filling others?
Oh well - a good find, thank you to the original poster.

[PsyClerk]

Cruster, when did you place your order?

[loserboy]

Just for a yuck I sent them the following e-mail throwing out a few buzzwords like discrimination and fair business practice, I don't expect them to do anyting, but I think it's amazing that businesses feel they can do things in a completely half-assed sort of way without giving valid or completely truthful explanations...



This seems a little strange as several others who were also charged this price have had their item shipped to them and their credit card charged the reduced amount.

Since this is not a very fair business practice, and you seem to be selectively choosing who receives the reduced price and who doesn't, I have to think there is some sort of unfair or discriminatory practice going on here.

You still have the game in stock as you are still selling them, please explain to me in DETAIL why my order will not be shipped when so many others were?

You sent me a confirmation e-mail verifying my purchase which I have attached below...again, I urge you to let me know why my order specifically was canceled when others were sent out without a problem. Why discriminate against me and the order I placed, especially when you still have the game in stock? I'm beginning to think something a little underhanded might be going on here.

Dear James Macchione:

Thank you for shopping at fye.com! Below is a confirmation of your order: ILOVECHEESE

Item: Mafia
Format: PlayStation 2
Qty: 1
Price: $9.99
Item Subtotal: $8.99
----------------------------------
Order Subtotal: $8.99
Shipping Cost: $2.99
Tax: $0.56
Order Total: $12.54

Promotional/Coupon Savings - $1.00

Pay Type: MasterCard

Amount to be charged to credit card: $12.54

Shipping Method: Standard



What else do you need to know?
- Credit card orders are charged at time of shipment.
- Gift Cards are debited at the time the order is placed.
- An email will be sent to you when backordered items ship.
- If you earned a free gift during this order, it will be shortly sent
to you separately.
- To check your order status click www.fye.com/account/orderStatus.jhtml
- To contact Customer Care click www.fye.com/customercare
Thanks again for shopping at www.fye.com!

FYE for your entertainment


I would like
on 4/16/04 9:57 AM, CustomerCare@fye.com at CustomerCare@fye.com wrote:

Dear FYE Customer,



Thank you for visiting our site and for your recent order of “Mafia” for Playstation 2. We are writing to inform you that due to an error in our system, this item was incorrectly priced at $9.99 instead of the correct price of $49.99. We have already corrected the price on our web site.



We are unable to honor the incorrect price of $9.99 and will be canceling your order for this item. You can expect to receive an email confirmation of the cancellation within the next 24 hours. You may re-order this item at the correct price of $49.99.



Please accept our apologies for any inconvenience that resulted from this situation. If we can be of any further assistance, please feel free to reply to this email.





Sincerely,



FYE Customer Care

For Your Entertainment®

www.fye.com <http://www.fye.com/>

[starman98]

Everyone's order has been canceled..nobody will be receiving Mafia.

[PsyClerk]

Everyone's order has been canceled..nobody will be receiving Mafia.

Look at previous posts. Some folks are saying their order status shows 'Shipped' and credit cards have been charged the reduced price.

[punqsux]

mine is shipped, at $12 and i have a fed ex tracking number on it

[cruster]

Cruster, when did you place your order?

I got mine in right after the deal went up on the front page - according to FYE that was at 5:01p on the 15th.

I know the whole thing seems dodgy at this point, but they have already hit my card for the agreed amount, so I consider this a closed sale. If they try to change the rules now I'm going to make some shizz happen.

As happy as I am to have gotten in on this deal, it's the first and last time I would order from them, seeing how they're handling orders. I wouldn't bitch and whine and say they screwed me over if they had cancelled the order and refused to honor the price, but it's crappy customer service and crappy business practice. You make the mistake, you gotta deal with the consequences. Seeing that they are cancelling other CAG'ers orders...screw 'em.

[Morpheus]

I also checked my bank and it has been charged the $12.52 for Mafia. More proof that I am getting mine. :D

-Morpheus

[guessed]

My card has not yet been charged (there was a pending charge on it yesterday, but that is gone), but my order for Mafia (PS2) shows shipped with Fedex (I got an email to that effect, and I also checked my order status online). My order was placed at 5:24PM.

[doraemonkerpal]

oh man... i must have barely missed out then. i placed my order around 7pm. :(

[alfonsosoriano]

well i got the cancellation email for mafia too. when i check my order online, where would it say shipped.

mine doesnt say shipped, but the order is still online when i check it.

wtf is going on

[PsyClerk]

Damn, my order was placed at 5:40, give or take 3-4 minutes. So close, yet so far.

edit: corrected time

[Morpheus]

Mine was placed at 5:06 for reference. :D

-Morpheus

[alfonsosoriano]

wtf, since i ordered it later i dont get it?

i placed mine at 10:10. anyone else place it that late that is getting it?

if other people actually get it, and i didnt, i would be even madder

[longislandlady]

I placed my order at 5:52pm EST. So, maybe they decided to fill a certain amount of orders by who placed their order first, or maybe the shipping status is a mistake as well and it will soon turn to canceled?

[punqsux]

placed @ 5:15

[bradr]

Placed 5:32pm (4/15/04). I received the cancelled email but when I check on the website (your orders) it says shipped with a FedEx Tracking #. When I click on the #, there's no info from FedEx (may just be too soon). FYE's status of my credit card also says that it was NOT charged. This can go either way. Hopefully it's not false hope! Mind games, I tell you, they're playing MIND GAMES with us! :D

EDIT: I didn't receive a "shipped" email, though, like some did. It may just be late in getting to me.

[jshorr]

I haven't received the cancellation email yet, but I didn't get my order in until 1:00am eastern. Do you think they are going in one by one or did they send all the emails already? My order still says pending.

Did the people who received the cancellation emails all order many copies?

[droidekaspam]

My order was placed at April 15, 2004 at 5:15PM. I received the we are cancelling your order email, and now I received the updated order email with tracking no. I sure hope they send it. :)

[punqsux]

i have a theory

im pretty sure ordered are dealt with as they come in.

so its possible the people that ordered early got their order shipped out before they caught the error

[alfonsosoriano]

I haven't received the cancellation email yet, but I didn't get my order in until 1:00am eastern. Do you think they are going in one by one or did they send all the emails already? My order still says pending.

Did the people who received the cancellation emails all order many copies?

i got the cancellation email and only ordered 1 copy. but when i check my order status, it is still there, not deleted, but doesnt say anything about being shipped or anything. im still waiting for a reply from FYE

[bradr]

i have a theory

im pretty sure ordered are dealt with as they come in.

so its possible the people that ordered early got their order shipped out before they caught the error

Mine says shipped 12:49pm, how about yours?

Also, everyone, please don't go crazy and inundate FYE's customer service with calls about whether yours has shipped or not shipped, etc. Maybe some of us will actually receive this if we keep it on the DL.

The way I figure it, all the packages are just sitting there waiting to be picked up and they can still rifle through them and pick out the Mafia/DBZ packages.

[longislandlady]

Mine was shipped at 12:49pm.

[jshorr]

I do hope everyone whose order says it has shipped gets it....but it's also possible that having the package get assigned a tracking number and be prepared for shipping is an automated thing....

Can someone who has a tracking number check and possibly see if the item has left the warehouse?

Also, to the people who have gotten the email (because I haven't) did you sign up for an account on fye.com?

I haven't received the cancellation email yet, but I didn't get my order in until 1:00am eastern. Do you think they are going in one by one or did they send all the emails already? My order still says pending.

Did the people who received the cancellation emails all order many copies?

i got the cancellation email and only ordered 1 copy. but when i check my order status, it is still there, not deleted, but doesnt say anything about being shipped or anything. im still waiting for a reply from FYE

[punqsux]

Mine was shipped at 12:49pm.

Ship Date: 2004-04-16 12:49:55.0

[Morpheus]

^Same here.

-Morpheus

[bugg33]

I got this email
Dear FYE Customer,



Thank you for visiting our site and for your recent order of “Mafia” for Playstation 2. We are writing to inform you that due to an error in our system, this item was incorrectly priced at $9.99 instead of the correct price of $49.99. We have already corrected the price on our web site.



We are unable to honor the incorrect price of $9.99 and will be canceling your order for this item. You can expect to receive an email confirmation of the cancellation within the next 24 hours. You may re-order this item at the correct price of $49.99.



Please accept our apologies for any inconvenience that resulted from this situation. If we can be of any further assistance, please feel free to reply to this email.





Sincerely,



FYE Customer Care

For Your Entertainment®

www.fye.com

[illennium]

Mine shipped today.

[jshorr]

Again though, until you see it on the Fedex website as leaving the facility, you can't be certain it's actually shipped. A lot of times tracking numbers are assigned automatically....


Mine shipped today.

[alfonsosoriano]

wtf...im pissed

[Journey]

ummmm........

let's hope this doesn't turn into a Best Buy Splinter Cell / Greatest Hits titles for $5 mess. It took me a month to get my money back from those bastards!

[alfonsosoriano]

is this where i can check my order?

https://www.fye.com/account/orderStatus.jhtml

it hasnt changed to anything. where would it say shipped?

if it is still there, will it get shipped or cancelled, because they already sent the emails this morning.

LETS HOPE!

[doraemonkerpal]

eh, if need be, just check back on monday. no need to let it ruin your weekend :)

[S_G]

I received an email saying Mafia was cancelled, then another email saying it had shipped. Checked the tracking number at Fedex.com, said no scan found. Sounds like a bust.

[alfonsosoriano]

eh, if need be, just check back on monday. no need to let it ruin your weekend :)


oh it sure wont

got the yankees-red sox series starting this weekend, and its the start of spring break. woot. its just a bummer.

it sucks that i dont have my PS2 either because it was getting DRE a week ago and i sent it out monday, cant wait to get it back though.

i was looking forword to playing mvp baseball 2004 all spring break, i was gonna start a padres franchise.

[PsyClerk]

Finally got to check. My order is showing as being placed at 5:41PM yesterday, and it's status is listed as 'In Process'. Guess I lose out.

[jshorr]

I just got my cancellation email.....so I definately won't be getting it.

Good luck to everyone who got a shipping email but definately prepare yourself for the game not leaving the warehouse.

[PsyClerk]

If anyone DOES recieve either game and only got charged the lower price, please post and let us know.

[ragepower]

They just canceled my order without an explantion.. Thats pretty irritating and not very good business I work retail and if I price something wrong I have to take the hit. Had the email stated oh we mistakenly priced the game wrong, Fine not one complaint from me, but to just send a cancelation notice with no explanation is total bullshit.

[alfonsosoriano]

yea, mines officially cancelled, my order status below.

Release Date:$$1/27/2004
Format:$$ PlayStation 2
Item Status:$$ Cancelled
Carrier:$$Ship viaStandard
Cancelled Date:$$ 2004-04-16 21:16:20.0
Tracking Number:$$

i sent an email back again to them, they said it will be answered in 24 hours. it better be. they owe us this game.

[ragepower]

I see others got a reason why, thats cool. Seriously thought I didnt get one and I find it pretty unprofessional. I know in my store if I mark something 19.99 and its really 49.99 I HAVE TO HONOR it.

[EggViper]

omfg they canceled my order on dbz: budokai 2, dam!! i knew it was too good to b true

[alfonsosoriano]

i didnt get a reason for it either. im still waiting for a reply to the emails i sent

[jshorr]

Come on man :)

It would be really nice if we got it, but don't you think saying they "owe" it to us is a big much? Don't waste your energy being aggrivated....they've chosen not to honor the price mistake, you'll just get a form email back with some lame apology. Better to concentrate on the next deal.

yea, mines officially cancelled, my order status below.

Release Date:$$1/27/2004
Format:$$ PlayStation 2
Item Status:$$ Cancelled
Carrier:$$Ship viaStandard
Cancelled Date:$$ 2004-04-16 21:16:20.0
Tracking Number:$$

i sent an email back again to them, they said it will be answered in 24 hours. it better be. they owe us this game.

[bradr]

yea, mines officially cancelled, my order status below.

Release Date:$$1/27/2004
Format:$$ PlayStation 2
Item Status:$$ Cancelled
Carrier:$$Ship viaStandard
Cancelled Date:$$ 2004-04-16 21:16:20.0
Tracking Number:$$

i sent an email back again to them, they said it will be answered in 24 hours. it better be. they owe us this game.

I don't know if this makes it any easier but I'm thinking that those of us who actually had "shipped" status didn't really get anything shipped out to us. The FedEx #s as of 2am Sat are still not in FedEx's system. Should definitely be in their system by now. Does anyone have any tracking info besides that Not Scanned?

[punqsux]

i just checked my credit card and they charged me 12.82, so im assuming im getting the game, if i dont they have some explaining to do

[longislandlady]

On my status page, it still shows as shipped and now they finally updated the part on the page where it states "amount charged to credit card" from $0.00 to the amount of my order. However, the Fed Ex tracking number provided is not a valid number....so I guess it's just a matter of wait and see from here.

[guessed]

i just checked my credit card and they charged me 12.82, so im assuming im getting the game, if i dont they have some explaining to do

Are you certain it is a charge, and not a hold?

[alfonsosoriano]

if you guys do get the game, and i dont, wont i have more reason to argue against this?

how can they give it to some, but not to others, seeing as i put my order in when it was $9.99.

[fifthcore]

My order was placed April 15, 2004 at 07:04 and I already got two emails from them stating it was cancelled, but they are still holding the money for the game, they better not process it unless they send the game

[Sparda]

I f you don't like it sell it i'm sure you can get atleast 20 dollars

[Morpheus]

On my status page, it still shows as shipped and now they finally updated the part on the page where it states "amount charged to credit card" from $0.00 to the amount of my order. However, the Fed Ex tracking number provided is not a valid number....so I guess it's just a matter of wait and see from here.

Same thing for me. FedEx tracking number still doesn't work. But one thing I have realized in all my online shopping is that FedEx is not fast to update their tracking records. UPS is much quicker in updating.

-Morpheus

[PsyClerk]

Update: I just recieved an email from FYE about my order shipping. It came with a tracking number from the USPS which the USPS site sees as valid. It was also accepted yesterday (4-16), the day after the deal was posted. Granted this is just electronic confirmation that they entered a shipping number, but we'll see what happens. I'm not holding my breath.

[doraemonkerpal]

damn, i should have ordered it right when i saw the deal (that is if people actually get it :lol:)

[alfonsosoriano]

but still, if some get it, and some dont (like me), isnt that wrong and unfair? like i put an order in, regardless of the time, when it was still at an error for $9.99. they cant just give it to the first buyers and not the rest, can they? man they will have a problem from ALOT of people if they only honor some peoples purchases.

also did anyone save or printout the page when it was at the error price? would CC or BB price match it that way?

damn, i shoulda printed it out.

what if you show them the receipt of your purchase, like the email you get, or your order status.

would they match that also?

thanks

[illennium]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

[PsyClerk]

My order has started showing up again on FYE. Previously, it wouldn't find it. But it shows amount charged to credit card = $0.00. On the other hand, my USPS tracking number says "Your item was accepted at 11:48 pm on April 16, 2004 in PEMBROKE PINES, FL 33082".

[alfonsosoriano]

wtf...i swear.

HOW CAN SOME PEOPLE GET THE GAME, BUT NOT OTHERS?

will someone answer this for me.

[alfonsosoriano]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

o shutup :roll:

[longislandlady]

Well, although my status page shows it shipped and my card charged, and I got an email telling me it shipped, the fed ex tracking number they gave me still does not work, so I'm assuming at this point that my game wasn't shipped and once I give up waiting and call to find out what happened, they'll tell me "oh, sorry, it was canceled." I'm not holding my breath on this one.

[bradr]

Longislandlady,

I'm in the same boat. My card says charged and I have a FedEx tracking number with no info for it. I can only think of two scenarios: 1. Someone did say it takes a long time for FedEx to update their site and they may not even work on the weekends, especially the "ground" shipping crew.

The other, and less optimistic is that our orders may have gotten as far as waiting for FedEx pick-up but then they were pulled off the pick up area when they found the error. In that case, we may have to call and request a refund back on our cards as I'm sure mine's been charged too. We'll probably know better what's going on tomorrow when FedEx should have SOME info on our tracking (if it's really been shipped).

[PsyClerk]

Yet another update: My FYE order status page now shows the right amount charged to credit card. No change in shipping status at USPS site.

[illennium]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

o shutup :roll:

Grow up, son.

[alfonsosoriano]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

o shutup :roll:

Grow up, son.

hey, im just saying im a little jealous and pissed that others may get the game. :x :twisted:

[punqsux]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

o shutup :roll:

Grow up, son.

hey, im just saying im a little jealous and pissed that others may get the game. :x :twisted:

no need to take it out on him, its not his fault.. :roll:

[alfonsosoriano]

I'm sure I'm getting my copy:

1) FedEx tracking number works and says that my order left the warehouse in Canton, OH yesterday and is currently in Newark, NJ.

2) My credit card has been charged (possibly a hold) the correct amount.

Sorry to those who didn't get in. I'm psyched to get this game at this price!

o shutup :roll:

Grow up, son.

hey, im just saying im a little jealous and pissed that others may get the game. :x :twisted:

no need to take it out on him, its not his fault.. :roll:

never said it was buddy

[bradr]

Since it's Monday now, I was just wondering if anyone's had a change in their FedEx shipping status. As of 10am, mine still doesn't have a scan record (no change). I'm just curious about the FedEx shipments, I think all the USPS shipments have the accepted in FL as their status.

[longislandlady]

Nope. No change yet. The tracking page still shows the following:

"No scan record for the following shipments has been received by our system yet. "

[cruster]

Hmm...my tracking number isn't doing any good either. If they charged me and didn't ship I am going to hit the freakin' roof.

[PsyClerk]

I forgot to forward my tracking number and order info to work, so I can't check on mine until I get home.

This brings up the fact that FYE's order tracking page is horrible. Any other site gives you a password associated with your email address and automatically makes an account for you. I think you can get an account with FYE, but if you're like and only ordered the one thing, you need the order # and your email or last name to check on it Boo.

[PsyClerk]

UPDATE: I came home to find Dragonball Z Budokai 2 waiting for me. So looks like early orders might have made it through! I don't see a debit posted from FYE yet, though I do have about the same amount in pending debits that I can't account for otherwise. WOOHOO!

[longislandlady]

Very cool PsyClerk!! I'm glad you got your game. It gives me hope that I'll get mine (I ordered Mafia though). Fed Ex number is still not working, but I remember a time I bought something on ebay (an expensive cell phone) and the UPS tracking number I got wouldn't come up. After awhile I started losing faith that the seller sent it, even though he insisted he did. Anyway, turned out he did send it when he said he did and UPS finally updated the info the day I got it. Duh!

So, I'm still hopeful.

[alfonsosoriano]

wtf...thats unfair psyclerk...

[longislandlady]

Well, I just checked my credit card and I was definitely charged for my game, it's not just a hold anymore. So, if I don't get this game, FYE owes me a refund!

Fed Ex tracking number is STILL not coming up, so I guess I'll give FYE a call if I don't get it Wednesday and find out what's going on.

[loserboy]

I just realized that they've put a hold on my ccard too...in spite of their cancellation e-mail.

[bradr]

Well, I just checked my credit card and I was definitely charged for my game, it's not just a hold anymore. So, if I don't get this game, FYE owes me a refund!

Fed Ex tracking number is STILL not coming up, so I guess I'll give FYE a call if I don't get it Wednesday and find out what's going on.

You and I are in the same boat. My online activity shows billing by FYE also (not a hold, but actual charge). My FedEX tracking still shows no info. I don't know how long FedEx ground shipping takes. I guess I'll give them a call also if I don't receive anything by the end of the week.

[guessed]

They finally charged my card (I had received a "shipped" email). My card had a hold the first day, but it went away. It now actually has been charged, but the tracking number still doesn't work.

[illennium]

My FedEx tracking number shows that my copy is now in NYC and will be delivered today. My credit card has been charged the correct amount. Anyone receive theirs yet or will I be the first?

[longislandlady]

My FedEx tracking number shows that my copy is now in NYC and will be delivered today. My credit card has been charged the correct amount. Anyone receive theirs yet or will I be the first?

Mail doesn't come for a couple of hours so we'll see. What shipping method did you use? I used their free super saver. I bet that the others who have a tracking number that doesn't worked chose the same thing. If you used a faster method, maybe that's why your number works.

Maybe I'm just grasping at straws here. :)

If my copy is in New York, then I'll get mine too (not holding my breath though - well, okay, maybe a little...heh).

[alfonsosoriano]

hey did anyone even get an email reply from them yet?

[Acidevil]

I did.

It was the normal, "read our website, we are not responsible for pricing errors, blah blah blah" rhetoric. It was authored by "Ken R".

Disappointing that some people got their games, and other didn't.

[ogmios78148]

I talked to Joanna at FYE. She confirmed that according to FEDEX, they never shipped out a package. Apparently, they believe that there price error policies cover situations when transactions have gone through. My charge on my credit card was complete, but since they never shipped the item, they feel they can just refund me the money.

Apparently, only a few number of games shipped. They called their warehouse to stop the others, but the orders were still left in the system as if they were shipped.

[PsyClerk]

I can't believe this...you mean I didn't get the shaft for once? I actually came out on the good side of the deal?

/keels over

[bradr]

I talked to Joanna at FYE. She confirmed that according to FEDEX, they never shipped out a package. Apparently, they believe that there price error policies cover situations when transactions have gone through. My charge on my credit card was complete, but since they never shipped the item, they feel they can just refund me the money.

Apparently, only a few number of games shipped. They called their warehouse to stop the others, but the orders were still left in the system as if they were shipped.

What's their phone number? I looked all over the FYE website and they don't make it easy to find it. I think all of us that didn't receive our orders but were charged need to give FYE a call.

[longislandlady]

I talked to Joanna at FYE. She confirmed that according to FEDEX, they never shipped out a package. Apparently, they believe that there price error policies cover situations when transactions have gone through. My charge on my credit card was complete, but since they never shipped the item, they feel they can just refund me the money.

Apparently, only a few number of games shipped. They called their warehouse to stop the others, but the orders were still left in the system as if they were shipped.

That's the most retarded thing! It's one thing if they stopped the orders from going out, fine. It's another to know that we not only received shipping notices and tracking numbers, but that we were charged for the game and not even contact us to let us know it wasn't being shipped. Were they ever planning on giving a refund or were they hoping we wouldn't notice the charge on our credit cards? That's horrible. I wouldn't have been pissed if they canceled my order, but I AM angry that they told me it shipped, KNEW it wasn't going to be shipped, then went ahead and charged my card and didn't even tell me anything.

Just wait until I call now!!

[guessed]

Those are my thoughts exactly, LIL.

I'm no lawyer, but I thought once they had the money, they were obligated to send the merchandise (assuming they have it).

[longislandlady]

I'm on hold with them now...grrrr...

By the way, the number to call is: 866-FYE PLAY (866-393-7519)

[longislandlady]

Well, this just gets even stupider. The woman I get a hold of tells me that there was a pricing error and that they put in a call to their wharehouse to not ship the games. However, they don't know at this point which orders were shipped before they put in the cancelation order or which ones weren't. They have a request in to the wharehouse to get back to them and then, if they figure out that my order was indeed not shipped, they will refund me. However, they have no idea how long that will take!!

Well, needless to say I was furious. I told her that obviously, if Fed Ex doesn't have the tracking number in their system for 4 days, my game wasn't shipped. She said they need to verify that. I said this is disgusting how they didn't even let me know there was a problem and now they have my money AND the game and insisted on talking to a manager. Of course, the manager wasn't at her desk and I got her voice mail.

I left a message that this is unacceptable. I need the money put back on my credit card by tomorrow or I need to know that the game was shipped. They cannot hold on to both and tell me they don't know when I'll get it. That is illegal to keep both the game and my money. I told her I wil be disputing the charge on my credit card if they don't contact me TODAY.

I am majorly pissed! I would be angry but forget about it quickly if they said "sorry, we are stupid dorks that can't type a number correctly, and we are jerks for making you think all this time that your order was shipped, and we admit that we are thieves and were hoping you'd never notice you paid for something you'll never get, but now that we are caught, I'm going to issue a refund immediately." But this telling me that they are holding my money hostage like this is horrible.

I'll be promptly calling my credit card company first thing tomorrow morning!

[YoshiFan1]

This is a disgrace if they charged the credit cards AFTER they sent out cancellation e-mails.

My tracking # still doesn't show anything and if the tracking # doesn't get updated by tomorrow or if I don't receive the game by tomorrow, I am going to e-mail them.

They should have just honored the orders if they were already sent to the warehouse and assigned tracking numbers.

[ogmios78148]

If you have a tracking number but no information, you can bet it is because your order got pulled at the warehouse. Waiting isn't going to buy you anything. Use the tracking number and call FEDEX.

[longislandlady]

To the people that got a Fed Ex tracking number that never showed up on Fed Ex, you should really call FYE now and get a refund. The manager never called back so I just called again. Before I was told that they had no idea when they would find out from the warehouse if my games were shipped or not so I could not get a refund. However, now I was told that they checked it out and my order was indeed canceled at the warehouse and my credit card was issued a full credit as of about an hour ago.

It would have been nice if they offered me some kind of compensation for their many screw-ups, but oh well. I was mostly concerned with getting my money back or my games and not waiting for them to wait for their warehouse (as you can see, if they really want to find out something from their warehouse, they can do so very quickly! I mean, I'm sure there's a freaking phone there!).

Anyway, if you don't call and insist on a refund, they'll probably jerk you around and give you some lame crap too. Call now and insist on a refund.

[The_Continental]

Longislandlady,

Thank you for the tip. I just called, and they refunded my 13 dollars promptly. The woman on the phone said I probably never would have gotten my money back if I didn't call. She said there was a "glitch" in the system. Kudos to everyone that got their game!

[Y2J850]

YES I am getting my orders still!!! now here is the email i sent them today an the reply i was given
Original Message Follows:

I was wondering what is the status with this i recieved emails saying
that my orders of mafia for 8.99 and dragonball z budakai 2 for 17.99 were cancaled but i recived this email after those 2 emails were sent. Did u charge my card or have some money on hold? is my order canceld or stillsending with the original prices? thanxs
there reply
Dear Justin,
Thank you for contacting us regarding your order #
Please be advised that both items in your order were shipped on 4/17 via
USPS. Please allow 3 to 7 days for delivery.
We were unable to cancel the order because it was too far in processing
when we realized it needed to be stopped due to the pricing error.
Since the merchandise was sent, you were charged for the order. The
amount of the charge was $33.75. We honored the lower prices for the
items.
If we can be of further assistance, please let us know by replying to
this e-mail.

Sincerely,
Joanna
Customer Care Agent
FYE
http://www.fye.com
For Your Entertainment (tm)

[longislandlady]

Very nice Y2J850. I'm glad you got your games!! :D

[bradr]

I just called their 800 (866) number and was told just to leave a message at the tone. No human interaction whatsoever. I'm really disappointed in the way FYE handled this and I believe borderlines on illegal. They send everyone emails that their order has been cancelled and then they charge your credit card the full amount two or three days AFTER the cancellation emails. Hmm?

I'll just have to try again later I suppose. I think FYE just jumped ahead of Best Buy in the bad on-line practice category.

On another note has anyone received Mafia or are all the received orders DBZ?

[guessed]

I just got my cancellation email. Oh well. I hope it doesn't take too long to get my money back.

[longislandlady]

I just called their 800 (866) number and was told just to leave a message at the tone. No human interaction whatsoever.

What number did you call? When I called, I got a recording in which I had to press 2 for the option to speak to someone about an online order. Then I was transferred to a real person. Did you call 1-866-FYE-PLAY (1-866-393-7529)?

I just tried the number and got through , so try again.

[bradr]

I just called their 800 (866) number and was told just to leave a message at the tone. No human interaction whatsoever.

What number did you call? When I called, I got a recording in which I had to press 2 for the option to speak to someone about an online order. Then I was transferred to a real person. Did you call 1-866-FYE-PLAY (1-866-393-7529)?

I just tried the number and got through , so try again.

I called that number (thanks for finding the # by the way). I pressed 2 but then it said something like "All representatives are busy, please feel free to leave a message and we'll call you back in 24 hours (beep)".

I'll try again tomorrow since it's after five now.

[alfonsosoriano]

meh, at least they never charged me

[PrinceNeil]

Did anyone receive Mafia yet?? I ordered both games and I only received DBZ by FedEx today. In my order status page, it shows a charge for both games and they both shipped out FedEx. I was under the impression it would arrive in 1 package. If they try to screw me, then I'll just have to file a chargeback instead of dealing with them. Maybe I'll get the game for free.

[The Successful Dropout]

omg.....i just went out to my mail and saw all 25 of the copies that i ordered sitting in a box in front of my house...........or........i just went outside and its 10 at night and nothing was out there at all because those bastards are bastards and their children are bastards and their parents are bastards and their....you get the point....those BASTARDS!

[cruster]

After a few days of my tracking number yielding nothing, I finally got in touch with FYE. Oh yeah, they cancelled my order. Oh yeah, they forgot to tell me. F**king idiots. They didn't refund my card either - not until I called them today.
That's one more retailer I can put on my "Never F**king Deal With" list.

[droidekaspam]

I don't mind them cancelling the order, but it pisses me off that they charged my credit card. If they charge my card, they should send it. :evil: Here's the email I got:

Dear FYE Customer,



Your order containing the item “Mafia” for PS2 was updated to shipped in our system and charged before we could mark the item(s) as cancelled. This did result in a charge to your credit card for the item(s). This is to confirm that a refund for the full amount of the product and shipping charges, if applicable, for this item(s) has been issued to your credit card. You can expect to see the credit on your statement within in one to two billing cycles.



We apologize for any confusion this may have caused you. Please do not hesitate to contact us regarding with any questions or concerns related to this matter.



Sincerely,



FYE Customer Care

For Your Entertainment®

www.fye.com

[YoshiFan1]

I got that same e-mail, why should it take up to 2 billing cycles for the credit to appear on the statement?!

I really wish something could be done about this. I am used to having orders cancelled all the time over price mistakes and I usually don't have a problem with them as long as the order is cancelled and the customer is notified promptly.

I am tempted to go to Planet Feedback and write them a complaint letter, not on the fact that they cancelled the order, but that they had already got the orders ready for shipment, assigned the orders tracking numbers, billed the credit card and then stopped the orders.

[droidekaspam]

I'm guessing they mean if your billing cycle just ended. So you could have a charge this month, and the credit wouldn't be there until next month, thus 2 billing cycles. I'm guessing, so who knows... maybe it takes them a week to process the credit.

[slipkornotpsu]

I recieved the cancelation email, but have not recieved credit to my account yet. I don't have my order number anymore though. Should I just call them up and ask why I have not received my credit yet?

[droidekaspam]

Wouldn't hurt to give them a call. Don't know if it'll help either.

It seems FYE is very quick to charge you, but slow to give it back.

[cruster]

Wouldn't hurt to give them a call. Don't know if it'll help either.

It seems FYE is very quick to charge you, but slow to give it back.


Seems to me that FYE are a bunch of polesmokers.

[alfonsosoriano]

damn, they still didnt respond to any of my emails

customer service-0/10

[The_Continental]

I called them a week ago, and they said they would credit my card back. A quick look at my account shows they haven't done it yet. I'm gonna have to call and raise hell.

[jetblac]

I just got my credit today.
Bastards!

[The_Continental]

you're lucky then . . . FYE claims it's the bank's fault I haven't gotten my money back yet. So I called the bank, and they said FYE has not issued a credit to my account at all. Looks like I'll be spending some time on the phone today...

[longislandlady]

I got my credit back some time last week. Unless they have something I can't get anywhere else, they'll never get my business again!

Pricing errors are understandable. The way they handled everything was beyond disgusting.

[The_Continental]

I'm with you longislandlady. I'll never be doing business with them again.