Did this guy at EBGAMES screw up?

[help1]

So I went in and grabbed the battlefield 2 OXM and it cam up at only 5 dollars and then ontop of that I got a FREE EB Edge Card, but the wierd part is that he didnt take down any info on me and didnt give me the reciept (I forgot in my amazement)

So intotal I got the OXM and a full year of the edge card discount for 5 dollars... but since he ddint take down any info on me, will I not beable to use it online?

[hutno]

does it have a yellow circular sticker on the back? and if it does try it out

[GizmoGC]

Why would he take down any info? Its just a discount card that can hold store credit...there is no magazine subscription anymore.

[lionheart4life]

You can probably use it online. I didn't even buy my own Edge card, I got it as a gift from my gf, and I can still use it fine online.

[menewbe]

i think once you use it online it becomes tied to that email address. dont try it on another because i think that voids your edge code.

[help1]

Oh, because when I signed up this thing like a a year and a half ago, they took down info on me. The code works.

[Roufuss]

Oh, because when I signed up this thing like a a year and a half ago, they took down info on me. The code works.

Because there was still a magazine then, and there is no magazine now.

[vietgurl]

Because there was still a magazine then, and there is no magazine now.

We still take down information. I don't know why, lol.

[Scahom1]

Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .

[vietgurl]

Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .

Hmm, good idea...

[Ziv]

Hmm, good idea...

Good way to get fired. But I can see it happening anyway. You won't find me doing it. I make my numbers legit.

[Scahom1]

Good way to get fired. But I can see it happening anyway. You won't find me doing it. I make my numbers legit.

That's one way to look at it. But I only did it because it was good for the customer (cheaper price + an EDGE card) and good for the store (EB would rather sell the customer a discount card then a magazine)

[swetooth9]

Aww, an old trick I used to do myself...

Magazines such as OXM aren't in the inventory, so when someone buys it, it's considered extra income to the store, and a manager can just override the quantity later. Instead of selling the magazine for listed price, I would ring up the purchase of an Edge card instead. Nice little sneaky way to boost your daily numbers ;) .

do all stores do that...like if i went to my eb right now would i be able to buy the oxm + eb edge card for 5 bucks?

[Scahom1]

The EDGE card costs $5. Since the magazines aren't in their inventory system, buy selling the card and giving the customer the magazine with/without it, no harm is done to the inventory.

[varsitygamer]

or, if you get enough edge cards anyway...

sell a couple GPGs instead. If someone buys a 6$ magazine, I sell them two 3$ gpgs instead. They pay the same they were expecting to pay, and it ups our gpgs for the day...

extra fun because we get spiffs from the gpg sales, but not edge card sales.

~stew

[ukhoops]

Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.

[cdeener]

Well they just switched the one I had that was going to expire in November with one that won't expire until July 2006 when I bought a used PSP memory stick.

[ukhoops]

Also, when you illegally sell GPG's and anything else the company pays "spiff" on, that constitutes fraud. you are making yourself money unethically by selling those GPG's instead of what is actually being purchased.
Again, if you can't do it legit, cheat your ass off to look good. Cheating scum.

[CocheseUGA]

Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.

A) you're getting something for free

And B)....well, there is not B. If they are giving a $10 magazine and a $5 EDGE card for $5, how are you getting screwed?

I don't know why he didn't get a receipt or have info taken, it sounds like that employee may have walked off with an additional $5.

[varsitygamer]

Can you say unethical? If you can't sell something to make your numbers legit, then by all means cheat your ass off. It's people like you who do these "shady" practices that give retail employees bad reputations.

Keep up the good work for all us retail folk, cheating ass holes.


Also, when you illegally sell GPG's and anything else the company pays "spiff" on, that constitutes fraud. you are making yourself money unethically by selling those GPG's instead of what is actually being purchased.
Again, if you can't do it legit, cheat your ass off to look good. Cheating scum.


After two years of working at EB, I've come to a few realizations.

First is that the customer generally prefers the most hassle-free shopping experience. Generally, this means they don't want to be asked to buy extra things when they're checking out. So, I only ask people when it would definately benefit them. If I don't ask them, and they don't want it... then I don't sell it to them. I'm not a dick.

Second is that the company generally has unrealistic expectations. I'm at the point where I don't care to strain myself over a RETAIL job. So, if someone wants to buy a magazine (thats getting scrapped in a week anyway) I have no issue instead selling them a couple gpgs. Sometimes I'll sell them two 2$ ones, and they'll get the magazine cheaper than they would have otherwise! This makes the company happy, because we sell gpgs. This makes the customer happy, because they get the magazine cheaper than they would have otherwise. And this makes me happy because i get twenty cents. Call it immoral, or unethical, if you want. I have no moral or ethical qualms doing it. That's the funny things about morals and ethics... they're different for everyone. What it comes down to is that I'm serving the customer how I would like to be served, and I have no problems with that.

Besides, we're owned by GameStop now anyway.

Haha, just kidding guys.

~stew

[Scahom1]

Well, an EDGE card you can get away with, cause that looks perfectly normal being sold on it's own. But 2 GPG's sold in the same transaction with no games with it? Good luck lasting very long that way.

Oh and ukhoops, maybe if EB didn't become god damn Nazi's lately with their goals and expectations, the employee's wouldn't have to sneak in an extra EDGE card here or there. As if they don't make enough money.

[ukhoops]

Good to know that people still dont care about their jobs or integrity. If you think the goals are unrealistic, move on to another job. You sound like you have no love loss for retail anyways, so get the hell out.
While your at it, take your crappy ass attitude towards goals, what you "think" people want, and dont let the gate hit you in the ass on your way out.
I see it all the time, some people dont want to buy any extra stuff , but lots of them do. Lots of people dont know what they need to play a system , so without the retail employee telling them, they would never know. You can add things on to anything, but you have to actually TRY to and have a good ATTITUDE about it.
You, however, have neither.

[MrFriday18]

hate to break it to you guys but I work at Eb Games and we do not pay a penny for magazines. So therefore we can give them away to people who are good customers, though frowned upon by the manager. Ya so the guy at eb basically gave you OXM for free, but signed you up for a Edge card for $5 so his numbers would be better. Trust me home office is always on our ass about selling GPG'S,EDGE cards, Magazine offers, and what not. So while he was trying to be nice he basically just sold you an edge card and gave away the oxm.

[ukhoops]

Unless your area jacked the goals on thier own, none of the corporate goals are unreasonable or unattainable.

[ukhoops]

Yep, but your supposed to sell the magazine, not the edge card. Thats padding your numbers illegally and its fraud. If you can't see thats it's frauding the numbers, then you all need your eyes checked, and soon.

[mingleje]

Unless your area jacked the goals on thier own, none of the corporate goals are unreasonable or unattainable.

Are you serious, grow a spine and work in real Corporate America, they make the goals purposelly unattainable for a reason. Go to school for business and then get a real job then talk to me junior .

[ukhoops]

I have been to school for business, Junior. If you want to talk business , bring it on, Ill play along. Don't forget to bring your book on business ethics while your at it, apparently several here need a refresher course.

[Scahom1]

Exactly. I got tired of becoming a used car salesman to these customers. If EB had their way we would do exactly this for "EVERY CUSTOMER, EVERY TIME"

EDITED: thanks ukhoops!

1. Great them on the way in (if by "greating" they mean us asking "What did you bring in to trade today"?)

2. Meet them on the sales floor, and put no less then 3 preplayed games in their hand as suggestions. Also on the sales floor, ask them what systems they have (which leads into trading in games and systems)

3. At the cash wrap, make sure to let them know we have a preplayed version of the new game in stock. If they say no, keep trying till you could possibly get a yes out of them.

4. Offer strategy guide(s)

5. Ask for an EDGE card

6. Ask them for a GPG. If no, tell them why they should get it.

7. Ask if they want to preorder a game.

8. Offer Synapse (if they are paying with a credit card)

9. On their way out the door, remind them about trades again (this making it 3 times per visit)

Getting kinda out of hand, is it not? This is why most people on this board hate EB so much. Too much hassle to just go in and buy a game, or you meet some salesperson who just does a terrible job at what EB expects, so that gives off a poor company rep.

[ukhoops]

If you don't like what they ask of you, quit. Its that simple. You also forgot to ask the customer for any GPG's.

[mingleje]

Scan in and post your degree you twelve year old... block out the name i don't care

[ukhoops]

And you call me the 12 year old? Funny.

[Logg]

If you don't like what they ask of you, quit. Its that simple. You also forgot to ask the customer for any GPG's.

HAAHAH you love EB games

[mingleje]

Put your money where your mouth is... a succesful business person like you should have a digi cam or a scanner

[Scahom1]

If you don't like what they ask of you, quit. Its that simple.

I already did. It's not that I didn't like working for EB for almost 3 years, I just got tired of it all. I got tired of busting customer's balls after they told me "No" twice. I got tired of trying to run a high B volume store with only 120 damn hours of payroll. I got tired of doing class counts of every single game every single week. I got tired of 8-10 conference calls a week (Yea it got that bad)

And worst of all, the motherfucking secret shoppers. Could you believe my last 3 months with the company, our district would be secret shopped an average of once a week to make sure we did all of the above I listed in a previous post. God forbid we didn't ask for their trades the 4th time.

ukhoops, what is your position at EB?

[mingleje]

Corporate sheep perhaps? BAAHHH!

[ukhoops]

Yes, I own both. Your point is? I don't have a self-confidence issue and I don't have to prove myself to anyone and everyone.

[mingleje]

so what your saying is your daddy won't let you use them. GOTCHA

[ukhoops]

LOL, how did you know?

[Darkside Hazuki]

WHOA! FLAME SHEILD ACTIVE!!!

Everybody needs to calm down or this topic is going away.
I'm enjoying the debate on EB sales tactics and business ethics, so I'd rather it not stop.

[JebusMcLucifer]

I am also enjoying this "debate". However, I have to ask, What's a GPG?

[Scahom1]

GPG aka Game Play Guarantee. It's a warranty that EB offers just for their video games. It guarantees the game up to 1 year from purchase. If the disc ever gets scratched, damaged, etc etc the customer can come in to any EB and replace it for another. Not surprisingly, 9 out of 10 people on this board called this a scam but for a Joe Six Pack who treats his games like shit, or a mother who has little kids...$1-3 dollars isn't a bad investment for a year protection.

[mingleje]

Alright, I'll post something serious, not an attack on somebodies mother. There is a gamestop that I pretty much exclusivelly shop at because they do such "Shady" practices when they can to help me out. I do mostly legit business there because of that it just makes me think "That place is pretty cool" so I stop by not expecting to get something everytime.
I do the same thing in my field. If a customer will deal with me again and will work with me on a project- currently in the construction industry, I will cut them slack and upgrade something for them, that wasn't part of the original contract, not bust their balls in CO's. This practice usually gleans repeat business. Unethical? maybe, BUSINESS- YES

[JebusMcLucifer]

GPG aka Game Play Guarantee. It's a warranty that EB offers just for their video games. It guarantees the game up to 1 year from purchase. If the disc ever gets scratched, damaged, etc etc the customer can come in to any EB and replace it for another. Not surprisingly, 9 out of 10 people on this board called this a scam but for a Joe Six Pack who treats his games like shit, or a mother who has little kids...$1-3 dollars isn't a bad investment for a year protection.

Ah, thank you for clearing that up.

[ukhoops]

Its one thing to help someone out, its another to flat out break the rules. Thats what the OP and others have admitted to doing. They are cheating and frauding their numbers because the next higher person is doing their job and telling them they expect performance in certain areas. Im all for giving someone a break, helping out in any way I can, whatever, but I also have ethics and I'm not going to flat out cheat to get ahead.

Wrong? up for debate I guess.

Unethical? Without a doubt.

It just boils down to this, some people have ethics and some dont.

[JohnHam]

It seems that the store is losing no money, and neither is the customer, so who is harmed?

It may be a technically dishonest practice, but it ultimately benefits everyone involved.

The concept of "the greatest good for the greatest number" comes to mind - the utilitarian belief that whichever action garners the greatest good for the greatest amount of people is the best morally.

[ukhoops]

You seem to be missing the point. Ethics is ethics. You sell what the customer brings you, not what you need to sell to stay out of trouble. If you have to sell these items that way to stay out of trouble, you probably need more help than just cheating to get ahead.

Just always remember, Karma is a bitch!!

[mingleje]

You have to stop going by the book and find your own path someday. Always question who wrote that book and why? Question everthing that's the only way you learn. JohnHam were you chanelling Marx there a little?

[JohnHam]

Karma implies you are doing wrong to someone.

Who is the victim here? Well, I mean, besides you, of course, ukhoops. You sound jealous that you spent all those hours prattling on about GP-whatzits and now you're upset that someone's gotten ahead by a shady means.

EDIT:

Ming; I try ;-)

[CocheseUGA]

You seem to be missing the point. Ethics is ethics. You sell what the customer brings you, not what you need to sell to stay out of trouble. If you have to sell these items that way to stay out of trouble, you probably need more help than just cheating to get ahead.

Just always remember, Karma is a bitch!!

And so is talking about things which one does not know. The first thing they teach you about business ethics? It's an oxymoron. Doesn't exist in the realm of successful business outside of a few models (Chick-fil-A, etc).

You obviously have never been in business, or learned about business when you say 'You sell what the customer brings you, not what you need to sell to stay out of trouble.' Bullshit, game over, thanks for playing. That's not brick and mortar business. That's automated service (and even that busts your ass for add-ons). You think businesses are successful by just selling what the consumer wants? That's riotous. Best I've heard all week (aside from walking in on a co-worker telling my boss '...If it's as big as you say it is.' But, that's another story). Retail establishments don't exist without trying to sell the consumer something they outright don't need or didn't think about.

While I won't question EB's lack of 'ethics' or an employee's lack of morals, what the employee did for this particular customer is nowhere near questionable when it comes to how the customer is treated. Yes, the magazines don't cost EB a penny. But did you know that before you read the thread? I sure didn't. When I worked at Cockbuster, they cost money, but it was written off at the end of the year. So it 'technically' didn't cost BB any money. But was I allowed to give them away? Hell no. EB lets it's employees know that they don't have to charge for them if it's a good customer. Was the employee just going to hand the customer the magazine and say 'it's on me.' Hell no.

I don't know what EB charges for an OXM, but I do know newstand price with demo is $9.99. This guy saved $4.99 + difference in tax, plus gets a 10% off card for 12 months of enjoyment (I know I've saved well over $200 in 7 months). You're telling me it was wrong for this guy to save that money? It was wrong for the employee to save the customer not only $5 at time of purchase, but the possibility of triple-digit savings over the course of a year? It's wrong for an employee to offer an extended warranty to a customer, even if they don't need it? And if they aren't sure, for the employee to give it to them for a discounted price than to charge a higher amount for a magazine that will be worthless after a good 'office' session?

Furthermore, it's wrong of me (as in...me) to let a customer know that, 'Hey, while you're getting brand new Jordans, we have our socks on sale BOGO 1/2 off?' Or, God forbid, I sell them a $6 pair of socks and give them the $14 hat they wanted for free (if I was allowed to do so). This is wrong? This is unethical?

No, Short Round, this is good business practice. Not only am I boosting my sales, I've made the customer believe they've gotten the deal of the century. And, we all know (that is, if you actually have any business education), the bargain is not important: it is the impression of a bargain that is.

Let me break it down one time for, just myself let's say:
-Guy wants $10 magazine (asssume 7% tax) - $10.70
-Guy does not have an EDGE card - is losing out on 10% each time on a used item
-Guy, instead of paying $10.70 for an 80-pg mag, pays $5.35 for said mag and a year's enrollment in a 10% off program

$10.70>$5.35 (unless my math is horribly wrong)
+ whatever savings dude wishes to partake in

If you're still screaming about ethical practices, then you need to hand in whatever credentials you claim to have and start wearing a tin hat. 'Cause I hate to break it to ya, but you ain't gonna make it out here.

[/I hate morons rant]

[dafunkk12]

And so is talking about things which one does not know. The first thing they teach you about business ethics? It's an oxymoron. Doesn't exist in the realm of successful business outside of a few models (Chick-fil-A, etc).

You obviously have never been in business, or learned about business when you say 'You sell what the customer brings you, not what you need to sell to stay out of trouble.' Bullshit, game over, thanks for playing. That's not brick and mortar business. That's automated service (and even that busts your ass for add-ons). You think businesses are successful by just selling what the consumer wants? That's riotous. Best I've heard all week (aside from walking in on a co-worker telling my boss '...If it's as big as you say it is.' But, that's another story). Retail establishments don't exist without trying to sell the consumer something they outright don't need or didn't think about.

While I won't question EB's lack of 'ethics' or an employee's lack of morals, what the employee did for this particular customer is nowhere near questionable when it comes to how the customer is treated. Yes, the magazines don't cost EB a penny. But did you know that before you read the thread? I sure didn't. When I worked at Cockbuster, they cost money, but it was written off at the end of the year. So it 'technically' didn't cost BB any money. But was I allowed to give them away? Hell no. EB lets it's employees know that they don't have to charge for them if it's a good customer. Was the employee just going to hand the customer the magazine and say 'it's on me.' Hell no.

I don't know what EB charges for an OXM, but I do know newstand price with demo is $9.99. This guy saved $4.99 + difference in tax, plus gets a 10% off card for 12 months of enjoyment (I know I've saved well over $200 in 7 months). You're telling me it was wrong for this guy to save that money? It was wrong for the employee to save the customer not only $5 at time of purchase, but the possibility of triple-digit savings over the course of a year? It's wrong for an employee to offer an extended warranty to a customer, even if they don't need it? And if they aren't sure, for the employee to give it to them for a discounted price than to charge a higher amount for a magazine that will be worthless after a good 'office' session?

Furthermore, it's wrong of me (as in...me) to let a customer know that, 'Hey, while you're getting brand new Jordans, we have our socks on sale BOGO 1/2 off?' Or, God forbid, I sell them a $6 pair of socks and give them the $14 hat they wanted for free (if I was allowed to do so). This is wrong? This is unethical?

No, Short Round, this is good business practice. Not only am I boosting my sales, I've made the customer believe they've gotten the deal of the century. And, we all know (that is, if you actually have any business education), the bargain is not important: it is the impression of a bargain that is.

Let me break it down one time for, just myself let's say:
-Guy wants $10 magazine (asssume 7% tax) - $10.70
-Guy does not have an EDGE card - is losing out on 10% each time on a used item
-Guy, instead of paying $10.70 for an 80-pg mag, pays $5.35 for said mag and a year's enrollment in a 10% off program

$10.70>$5.35 (unless my math is horribly wrong)
+ whatever savings dude wishes to partake in

If you're still screaming about ethical practices, then you need to hand in whatever credentials you claim to have and start wearing a tin hat. 'Cause I hate to break it to ya, but you ain't gonna make it out here.

[/I hate morons rant] :applause:
My friend has an incredibly inflated ego because he's a 19-year-old Electronics Dept. Manager at Target. When I returned from college for the semester, I noticed our local EB was under new management, the shelves were rearranged (both in the store and behind the counter), and everything look uninvitingly sterile. I made my complaint, and he rebutted me claiming that the customer would prefer to be in and out, easily finding what they need. While that may be true, the lack of giant preorder boxes, standees, and hanging doo-hickeys reduced casual gamers' curiousity in upcoming and recently-released games, which sure doesn't help sales any. Good thing he's going into accounting instead of general business or marketing.

[Scahom1]

I concur :applause:

[vietgurl]

Good to know that people still dont care about their jobs or integrity. If you think the goals are unrealistic, move on to another job. You sound like you have no love loss for retail anyways, so get the hell out.
While your at it, take your crappy ass attitude towards goals, what you "think" people want, and dont let the gate hit you in the ass on your way out.
I see it all the time, some people dont want to buy any extra stuff , but lots of them do. Lots of people dont know what they need to play a system , so without the retail employee telling them, they would never know. You can add things on to anything, but you have to actually TRY to and have a good ATTITUDE about it.
You, however, have neither.

I don't care about my job. After this week, my manager is letting me stay on and work about once every couple weeks or so so I can keep my employee discount (I handed in my notice last week). I hate retail, that's why I'm in college and working so I can get into medical school. Anyway, enough about me. I doubt that the guys at the top of EB Games gives a damn about you so why do you care so much about them? There are better things to get worked over than this so just calm down...

[thisiswack]

maybe it's just me but it seems like hoops is a tool

[varsitygamer]

Good to know that people still dont care about their jobs or integrity. If you think the goals are unrealistic, move on to another job. You sound like you have no love loss for retail anyways, so get the hell out.
While your at it, take your crappy ass attitude towards goals, what you "think" people want, and dont let the gate hit you in the ass on your way out.
I see it all the time, some people dont want to buy any extra stuff , but lots of them do. Lots of people dont know what they need to play a system , so without the retail employee telling them, they would never know. You can add things on to anything, but you have to actually TRY to and have a good ATTITUDE about it.
You, however, have neither.

You got one thing right... I have no love for retail. None whatsoever. In fact, I outright despise retail and consider it the bottom rung of the ladder... just slightly above food service.

However, you got everything else wrong. My attitude is far from crappy. In fact, on numerous occasions, people have disclosed to us that in our mall they prefer EB over GameStop because (aside from giving them the hookup when possible) we're all really friendly people. You'll be hard pressed to find any of us with a grimace on our face. Quite the contrary in fact, we're always smiles at work. It's not fake either, we just have generally good outlooks and get through the day by making jokes about our misfortune.

As for what I think people want... well, I'll be frank. I haven't met a single customer who asked if they could pay more for something I've offered them. For some reason, they're all looking for a deal! So, when I can, I give them that deal, at no expense to them, myself, or the company. Also, speaking on behalf of my fellow customers (believe it or not, I sometimes also patronize retail locations) I enjoy a speedy, efficient shopping experience. That is, I want to understand what I'm getting, buy it and anything that I would definately need or want with it, and get out. NO, I don't need batteries. For FUCK'S SAKE I don't need the strategy guide. I have the internet thanks. However, if I'm gonna save 20% if I buy it with the game... hey, even I'd consider it.

As for why I don't leave... It's not the enormous paycheck that keeps me coming back. Or the splendid customer base that I couldn't bear to part with. No, it's actually the fact that it's the summer, and I need to feed myself. The curse of being a college student I guess you would call it. I've worked here for two years, so no need to muss things up for myself when I've got a job already. Oh, and the discount. The whopping 15% discount. That helps.

I don't think I quite get the last part though... I have neither of what? A good attitude, and...? Oh well. Visit EB store 325 sometime, you'd be suprised how friendly people can be when they think their job is worthless.

~stew

[rocksolidaudio]

great thread, i love hearing different opinions on this. let's just say working at the highest-volume EB in your district and having morals is rough, but i still love my job...i'll probably have some further commentary in a bit

[ukhoops]

tough, but certainaly not impossible.

[varsitygamer]

on the subjects of business ethics...

as I've mentioned before on occasion, i started at EBgames two years ago. for the first year of my employment I was forced to push preplayed (as always) using the hook that the customer gets a lifetime warranty on the game so long as they keep their reciept. well about a year ago, we switched over to the gpg system. retroactive of course, meaning anyone who bought a preplayed with the understanding that they had a lifetime warranty was now SOL. explaining that to returning customers has been a real pain. kind of sketchy to switch that out on people just to make money on something that should be free in the first place.

~stew

[Scahom1]

on the subjects of business ethics...

as I've mentioned before on occasion, i started at EBgames two years ago. for the first year of my employment I was forced to push preplayed (as always) using the hook that the customer gets a lifetime warranty on the game so long as they keep their reciept. well about a year ago, we switched over to the gpg system. retroactive of course, meaning anyone who bought a preplayed with the understanding that they had a lifetime warranty was now SOL. explaining that to returning customers has been a real pain. kind of sketchy to switch that out on people just to make money on something that should be free in the first place.

~stew

AFAIK, EB claimed that they would still honor the "lifetime" warranty on all preplayed games purchased before the GPG program.

[ukhoops]

The "lifetime" warranty thing was not an EB corporate thing. Nowhere down in the SouthEast did the lifetime guarantee thing ever. That is something someone in other areas of the country did to help increase pre-played sales. It was never a EB mandate to offer those on anything much less pre-played games.

[Epic Wolf]

Someone should start an OTT about Ethics & Morality :bouncy:

[Kuros]

:applause: for all of the fellow gamestore retail employees here.

I personally work at a Gamestop (don't kill me EB employees! :D ) and if needed, I will do things considered "not ethical" to get a sub or reservation. During the current deal with the 50% more coupon, if someone traded only 2 games, but if they equaled over $30 in credit, I'd still offer a GS card. Technially they need 4 items, but hey, I can get them a free GS card and subscription as long as their trade in total is $30 or over.

Sometime customers will come in and forget their GS card, but if they are a customer I see around a lot, I'll hook them up with the 10% off. Why? Because they will come back to MY store and not go to another.

Heck, I've gotten handshakes from people thanking me for not giving them lines of bullshit. If someone asks me my opinion on something, I give it do them. I've told one guy that a game sucked and he looked at me and said "Really? Ok, I'll try this other one. Never had a guy tell me a game sucked before, you don't mess around."

But am I unethical because I'll bend the rules a bit to keep customers? I say not, it's business and it doesn't hurt anyone.