Will Wal-mart let me exchange my broken controller for a new one?

[ajh2298]

I bought a Xbox Eclipse controller on 7/14/05 used it two or three times since then and it worked fine, today I go to use it and the right analog stick is dead. I still have the receipt but not the packaging, all I want to do is return it for a new one, do you think they will let me or should i not waste my time. I tried calling over there and they keep putting me on hold, and then the phone hangs up, so calling there is not a valid option.

[Kayden]

Without packaging, you may have to buy a new one and swap em... Normally, I wouldn't suggest it, but its only been like a week since you got it and you do have the receipt

[DesertEagleXIX]

I hate the plastic clamshell packaging. You have to destroy it to open it. I douby it eco-friendly, either.

As much of a pain-in-the-ass it is, always save the packaging. The rule is: Something will break as soon as you throw the packaging away.

[Troopa]

I used to work for Wal-mart. Bring in the receipt (that's the important thing) and controller. They should let you exchange it, unless you get a dumbass who doesn't follow policy. In that case ask for a manager.

If they won't do it, buy another one and return the bad one.

[retail sucks]

Yes, those controller have some of the hardest to open packages ever!

You usually have 90 days to return such items, but without a original box and contents the might not accept a return or swap. My Dad used to be Department Manager at Wal-Mart, and on returning items I've heard say it depends on the person and not policy whether they will return it without the original packaging.

I've done the old break a controller way after 90 days, then go by the same controller, (sometimes cheaper, lol) open the box neatly with a razor'box cutter, put the old controller in the box and return it the next day and ask for a $$$ refund. :lol:

Hell, those controllers are usually like $20-35, and they should put a 2 year warrantee on them anyway.

[daroga]

I've done the old break a controller way after 90 days, then go by the same controller, (sometimes cheaper, lol) open the box neatly with a razor'box cutter, put the old controller in the box and return it the next day and ask for a $$$ refund.

Yeah, because that's honest. :roll:

Wal-Mart's usually pretty good about tryurns, you should be able to do it with just the receipt.

daroga

[Shoagie]

I worked at walmart also...we took cds without the case in a plastic bag. Just take it in. be nice. and they should just put a claims tag on it and tell you to go get a new one

[Tromack]

Walmart will, Walmart will accept just about anything.

[DT778]

yes you can exchange it.

[RacinReaver]

Hell, those controllers are usually like $20-35, and they should put a 2 year warrantee on them anyway.

What do you do to your controllers that makes them break so quickly? The only controller I've owned that's in need of replacement is a SNES one which I used for ungodly amounts of time on my SNES then used it on my computer after I made a little parallel port adapter. All of my PSX/PS2 controllers are perfectly fine, as are my NES and Genesis.

Do you people throw your controllers? :(

[Murcielago77]

What do you do to your controllers that makes them break so quickly? The only controller I've owned that's in need of replacement is a SNES one which I used for ungodly amounts of time on my SNES then used it on my computer after I made a little parallel port adapter. All of my PSX/PS2 controllers are perfectly fine, as are my NES and Genesis.

Do you people throw your controllers? :(

Its just a defected controller, the thing could have just moved around a little if he dropped it or something

[ajh2298]

Update:
They let me return it no problems, they just cut the new one out of the package and gave it to me like that.

[urzishra14]

What do you do to your controllers that makes them break so quickly? The only controller I've owned that's in need of replacement is a SNES one which I used for ungodly amounts of time on my SNES then used it on my computer after I made a little parallel port adapter. All of my PSX/PS2 controllers are perfectly fine, as are my NES and Genesis.

Do you people throw your controllers? :(


when i first got my PS1 (around 96-7).. i also bought a second Dual Shock (so i guess. .more like 97-98) but anyways.. i used that one so much that it started to fall apart.. so.. sometimes you jsut get ones that aren't quite quality (and that was a first party controller BTW , i only get First party heh..) but yeah.. WM will take anything (if you don't have a reciept you'll get a gift card.