View Full Version : EB Edge card .....am I screwed?
mgsvr
10-25-2005, 12:24 PM
So last month I sold all my 9 games and got 71 bucks for it on EBgames. The clerk dude gave me an EB Edge card win a PIN on it and stuff. So today I just went to ebgames.com to check the balance just to see if EBgames.com recognize it or not. I entered the 12 digit Account number, and then the 8 digit PIN number.
Sadly, Ebgames.com say my card is Invalid. I was like, WTF??? I even just enter the Account number without the PIN, and Eb still say my card is Invalid. Anyway, I still have the reciept and the EB Edge card with me.
Should I come back to that place and ask him to check out why my card isn't recognize by Ebgames.com's system? I plan next year to buy some Xbox 360 stuff and a game with my 71 bucks, can I just give them the reciept and the EB Edge card and do you think they will accept it? Man, I really want a EB Edge card to work online but this is freaking me out.
Thanks
shrike4242
10-25-2005, 12:40 PM
Go back to the store and have them check it in-store, and if they can't get into the card, ask them to give you a new one.
Be glad you have the receipt, otherwise, I think you would have been screwed.
Mr Unoriginal
10-25-2005, 12:41 PM
Go back to the store and have them check it in-store, and if they can't get into the card, ask them to give you a new one.
Be glad you have the receipt, otherwise, I think you would have been screwed.
Even with the receipt couldn't they say you spent all the money already? Or would it give a different error code?
blazerock
10-25-2005, 12:45 PM
ive found that the EB Edge card even with a pin always gives that invalid error. I had that happen and i knew i had a ton of store credit on my card and the reciept to show for it. The next time i went to EB, all the credit was on the card.
I believe its just a website error.
Reality's Fringe
10-25-2005, 12:49 PM
Even with the receipt couldn't they say you spent all the money already? Or would it give a different error code?
Usually the problem is that the guy gave you the card but didn't activate it. Take it back with the receipt and have them run it through. If the card says īnvalid"there, it's because he didn't run the transaction through properly. This used to happen at Gamestop for me once in a while because of their dumbass system.
mgsvr
10-25-2005, 12:52 PM
K thanks guys. I'll go back there maybe this week and ask him to do a check on it. So I tell him to activate my current card? Or should I ask him to give me a new card and please activate it for me?
shrike4242
10-25-2005, 01:00 PM
Even with the receipt couldn't they say you spent all the money already? Or would it give a different error code?
Invalid would make me think that the card's not activated, as another CAG said, since if the card was active with no balance, it should show that on the website, as a valid card.
dtcarson
10-25-2005, 01:19 PM
Call the 800-number. I called the number to check how much was on my card, the guy typed it in and told me right then.
INvalid makes me think either a website error, or a mistyped card number/pin, or not activated yet.
Epic Wolf
10-25-2005, 01:22 PM
the password is case sensitive, has to be all caps..try that or just call
mgsvr
10-25-2005, 01:23 PM
Can I just call that number and give them my Account number? Also, can they activate through the phone?
Yes, I try Cap and everything for the PIN, still doesn't work.
mgsvr
10-26-2005, 02:13 AM
bump
mgsvr
10-26-2005, 03:30 PM
up
diaeresis
10-26-2005, 03:52 PM
fwiw, a Gamecrazy employee told me last week that EB was going to stop putting their credit on the Edge cards in favor of Gamestop's receipt system. Maybe this is because of that, or maybe they're unrelated, or maybe he was full of it.
botticus
10-26-2005, 04:17 PM
fwiw, a Gamecrazy employee told me last week that EB was going to stop putting their credit on the Edge cards in favor of Gamestop's receipt system. Maybe this is because of that, or maybe they're unrelated, or maybe he was full of it.
Well, I guess it's more profitable for them that way. I can't imagine how many people must lose all their credit cause they misplaced a receipt.
WTF? Why are you bumping this? You know what you have to do. Go do it and then feel free to report your findings.
Epic Wolf
10-26-2005, 04:48 PM
#-oI just realized that you can only check the gift cards online. If the cred's on an Edge card you have to either call it in or have them scan it at the store , that's why it keeps giving you the invalid message, I cant believe I didn't pick up on that earlier...
MaxBiaggi2
10-26-2005, 04:55 PM
I've found through personal experience that the wavy printing EB uses for the code numbers on back of their gift cards can cause problems. Their 8s and Bs look a lot alike, for example, and if you make one mistake typing these digits into the online site, you'll get an "invalid" message.
I'd suggest looking the codes over again carefully and re-entering the numbers/letters several times (with different letters/numbers where it's unclear) before you give up and/or freak out. If worse comes to worse, you can always go back to the store with your receipt.
birdman
10-26-2005, 05:03 PM
fwiw, a Gamecrazy employee told me last week that EB was going to stop putting their credit on the Edge cards in favor of Gamestop's receipt system. Maybe this is because of that, or maybe they're unrelated, or maybe he was full of it.
You got it wrong. Gamestop is going to be doing what we do with store credit, we will have different cards to issue the credit on because EB soon will no longer be offering a discount only card (EB Edge), we will be offering a GI subscription with a free discount card for $15. This will happen next year sometime. So if you wanna get your discount card for only $5 get one before the end of the year, or else you will have to pay $15 for it. How do I know this, well we get weekly updates about some of the things that are going to be changing, and that was one of the points that was talked about in last weeks email.
cheapfrag
10-26-2005, 05:07 PM
I just checked my gift cards at ebgames.com (2 without PINs and 1 with PIN) and they showed the correct balance. I also checked my EB Edge Card with PIN and it also showed the correct balance. So you can check balances on Edge Cards online.
mgsvr
10-26-2005, 05:21 PM
I'd suggest looking the codes over again carefully and re-entering the numbers/letters several times (with different letters/numbers where it's unclear) before you give up and/or freak out. If worse comes to worse, you can always go back to the store with your receipt.
I agreed. The Account number is clear, but the PIN number is so damn confusing. There is a l that I don't know if it's a 1 or something. I did try many possible letters, but it still give me invalid box. I even try to enter the ACCOUNT number alone without the PIN, but it still say Invalid.
I guess the dude didn't activate it yet?
K, I'll just go and ask them to activate my card. Thankx
vietgurl
10-26-2005, 06:13 PM
I'd suggest calling the number on the back of the card. I work at EB and after you trade games in, we just slide the card through and that's it. I don't see why the person would have failed to activate your card...
mgsvr
10-26-2005, 06:46 PM
hmmm...so like when I call the number, can I just give him my Account number on the edge card? There is a PIN number as well, but the "l" and 1 is too confusing that I barely know what to do. If I read them my PIN, I might give them the wrong one instead.
So yea, can I just give them my ACC number instead?
vietgurl
10-26-2005, 08:50 PM
when you call the number to check your balance...not the one to "find a store near you"...you just enter in your account number on your phone. you don't need to enter in your pin.
mgsvr
10-31-2005, 07:32 PM
Well I called, and the system said that I have 71 bucks in the account. But when I enter the Account number into ebgames.com (I don't enter the PIN, cuz the PIN is so mess up), and it still said invalid. I try both PIN and account, still invalid.
So does this mean if I want to buy something, I have to get back to the store????? Damn
GreenMonkey
10-31-2005, 10:59 PM
I got the same thing on one of my EB cards.
I called customer service and they were like "it shows the credit just fine!".
The next day I tried entering it on eb's website, CAPS correct, etc and it worked on the first try. Despite like 10x times of entering it the day before I must have been typing something wrong.
vietgurl
11-01-2005, 01:32 AM
if you call and they say the credit is there, then it should work when you check out online or buy something instore
mgsvr
11-01-2005, 02:42 AM
Hmmmm...I'm pretty sure I can't be mistakenly the input of the Acc number. It's the PIN that bothered me. the "1" and "l" is so confusing. I tried all kind of combination and still not work.
this is the Pin:
lxxx1xxx
I tried both "l" and "1" switching and stuff, still invalid.
murphem
11-01-2005, 02:50 AM
Perhaps this will help: I found a couple times that when I enter all the info for my edge card to check the balance and hit enter, there is some kind of error, however, if I click on the enter button, it will process correctly and display my balance. You never know...
mgsvr
11-01-2005, 02:54 AM
Well if I hit Enter on the keyboard, nothing show up. But when I "click" Balance box, it show the box say Invalid. I tried all kind of combination from Cap to non-Caps, to Caps and non-Caps...etc, nothing works.