Ok, bought a 360 controller for my PC

[Arkay Firestar]

And I have a concern. The D-pad has issues in the LEFT direction...when I press it to the left, it takes a lot of pressure for it to register, and furthermore, if I press hard it makes a bit of a "crack" noise, which I assume is the rubber sensor that is slightly offset and its catching it and falling off its side.

Anyways, I'm at college and far from a BB (AND I left the receipt at home), so the MS customer support representative said that since they only really deal with systems and don't do specific exchanges for defective controllers, I should go to a Walmart, W/O a receipt, and they should exchange it because they have a deal with MS where they don't lose on the controller, especially since I'm just exchanging.

I was kinda surprised. Anyways, does anyone else have this kind of issue with the D-Pad on the wired controller, and also, what do you think of their solution? Aside from now having to figure out a way to get to the Walmart thats kinda far from my college town, I'm going to have to explain this all to some walmart customer service clerk. Ugh.

[shrike4242]

Try calling this number and see if they can help you:

800 360 7561

It's the number for Microsoft Peripherals, which covers keyboards, mice and the like.

Try not to be another "lets' use Walmart as our out" CAG. :-s

[Arkay Firestar]

Try calling this number and see if they can help you:

800 360 7561

It's the number for Microsoft Peripherals, which covers keyboards, mice and the like.

Try not to be another "lets' use Walmart as our out" CAG. :-s

I'll try the number tomorrow, but lets face it...MS told me to use Walmart...I'll just go tell them it was a gift.

Could someone please check their d-pad and see if there are any directions, particularly left, that might be less sensitive or make weird noises when pressed hard? Thanks!

[Mattte]

Yeah, both of my controller's D-pads blow.

[R1V3R5]

Actually, the left on the d-pad not be responsive seems to be a common problem on the official Xbox forum so you are not alone. However, some people have said exchanging the controller has resolved the problem so it doesn't seem to be a problem that plagues all 360 controllers, just a select few.

[shrike4242]

I'll try the number tomorrow, but lets face it...MS told me to use Walmart...I'll just go tell them it was a gift.

Could someone please check their d-pad and see if there are any directions, particularly left, that might be less sensitive or make weird noises when pressed hard? Thanks!
I can't believe they actually told you to go to WallyWorld and exchange it. :shock:

So much for WalMart not being the bitch of the hopeless.

[Arkay Firestar]

If thats the case, that more than just mine have this problem, at least i can be more content with the replace...but if the second one DOES I WILL call MS again and I will FORCE myself into their second tier of representatives and demand a FIXED controller...Me no likey the defects.

[bjkrautk]

Just out of curiosity, how common are problems with the wired controllers?


I'm looking for a PC gamepad for my new laptop, and like the possibility of multi-tasking (should I decide on a 360 over PS3). That said, if I'm going to spend the extra $$ for the Microsoft controller, it'd better work.

(Any good deals on the 360 controller, BTW? I see the Best Buy coupon, but I'm admittedly a bit conflicted about the 'no copies' part of it.)

[SteveMcQ]

Check out DVDempire.com, as they're having a sale right now. Wired 360 controllers are $32 and you get free shipping with 3 or more items in case you wanted to order some more accessories or two DVD, music titles, games, etc.

There's a $10 off $100 order coupon code out there as well.