Wherehouse.com is Awsome!!

[suko_32]

So I ordered Mario Party 6 on 12/07/2005, but the page never said if it included a microphone or not. Well, I received it a week later and no microphone. I didn't feel like returning it because the price was decent and I had much fun with it.

Today, I noticed on their page that it does include a microphone (just added info). So I e-mail wherehouse saying if I could get a microphone, even though like 2 months has past. They replied with:

Hello,

We apologize for sending you an incomplete Mario Party 6 set with your
order #2251164.

Unfortunately, we do not have a replacement to send you. I have
contacted our Accounting Department to issue you a full refund for this
game.
Again, we apologize for the condition of your order.
Please contact us again if we can be of further assistance.

Thanks,

Emily
Customer Service
www.wherehouse.com

Then I received another e-mail confirming I'll be credited back on my next credit card billing statement. So, it's like getting Mario Party 6 w/o mic, FOR FREE!!

[Strell]

I almost want to suggest that they are thinking you'll send it back, but that's a bit of a stretch, so congrats.

[botticus]

I almost want to suggest that they are thinking you'll send it back, but that's a bit of a stretch, so congrats.
Nah, it's good PR for them and it would just cost them additional to send you a prepaid shipper and the return shipping to get the item back.

[PocariSweat]

It happened to me too. Wherehouse refunded my money and let me keep the game. Then I won an unused mic from ebay for a dollar.