Why is Circuit City getting so few stock of new DVD's? [Mobile/Archive]

Roufuss

03-07-2006, 06:15 PM

This is a problem I've been noticing recently... maybe it's just my area? On new release DVD's, Circuit City is barely getting in any, and they ALWAYS sell out by the next day. I just got back from buying the new Harry Potter movie, and Circuit City only had one displayer, and I grabbed one of the last remaining copies.

Best Buy across the street was selling them at a steady number, but had at least 3 times the amount Circuit City had. For the last few weeks, my process has been like this - go to Circuit City, find out they are sold out, grab the ad and PM at Best Buy where they have 20 thousand movies left.

Oh, and let's not forget that CC barely gets in the "Free bonus" advertised... the girl told me they only got in about 5 or 6 for Harry Potter and those were gone by 10:15 am. I don't expect them to get in 1000 or anything like that, but only 5 lithographs for a really popular movie, that was advertised on the front page of the ad?

rodeojones903

03-07-2006, 06:30 PM

Because CC cant sell nearly the amount of them that Best Buy can. CC doesn't want to order too many and have them just sittin on the shelves.

yellowjacket621

03-07-2006, 06:45 PM

Ths store you go to doesn't reflect the stock status of an entire retail chain.

XboxHardcore.com

03-07-2006, 07:09 PM

Ths store you go to doesn't reflect the stock status of an entire retail chain.

Exactly. The CC I work at gets a SHIT TON of copies of all new releases.... we have boxes and boxes of Harry Potter and boxes of that lithograph.

2Fast

03-07-2006, 07:14 PM

Roufuss

03-07-2006, 07:18 PM

I notice the same thing. Best Buy will have an ungodly amount of new releases, and the employees are usually dressed up and geered to sell those DVDs. On the other hand, Circuit City could give a shit less about new releases. Maybe it's a Florida thing??

Maybe it is... it's not only my area, but any CC in a few cities neighboring to mine.

Hell, the employees today were too busy talking to each other while ringing me up, not even a simple "hello" or "thanks for shopping". They were talking about how they can't wait to get off work and how stupid Harry Potter is.

I wish the CC's here had boxes of promo items.

2Fast

03-07-2006, 07:23 PM

Maybe it is... it's not only my area, but any CC in a few cities neighboring to mine.

Hell, the employees today were too busy talking to each other while ringing me up, not even a simple "hello" or "thanks for shopping". They were talking about how they can't wait to get off work and how stupid Harry Potter is.

I wish the CC's here had boxes of promo items.

All the Circuit City's in my area (North Brevard County and Orlando area) are very similar too.

Heh. The Circuit City that I usually go to (in Merritt Island, Fl.) is just about the same way as far as customer service goes as well.

Demolition Man

03-07-2006, 08:35 PM

Meanwhile up here in Minnesota my store got around 400 copies between the single disc (WS and P&S), the double disc and the 4 movie boxset along with at least 150 lithographs which we still managed to run out of. As of 5 PM we were down to 120 copies or so.

Yeah... it sounds like a Florida thing. I'm very sorry to read about this. :cry:

Chacrana

03-07-2006, 08:40 PM

I notice the same thing. Best Buy will have an ungodly amount of new releases, and the employees are usually dressed up and geered to sell those DVDs. On the other hand, Circuit City could give a shit less about new releases. Maybe it's a Florida thing??

I think it's a CC thing in general since at the 3 stores in my area, they never have many copies of new releases... or at least, they don't put them out for a while... then again, the CC's I've been to can only be described as shitholes.

Rayray

03-07-2006, 08:53 PM

It may very well be a Florida thing, Roufuss. Here in South Florida (Plantation by Sawgrass Mills Mall) my CC barely gets any copies of the advertised new releases. I call it bait and switch. I had to beg for a rain check one time; alll they did was put a store stamp on the weekly circular next to the item and write in pen "rain check", then the cashier had to call the manager weeks later when they got the item back in stock.

FriskyTanuki

03-07-2006, 09:06 PM

This is a problem I've been noticing recently... maybe it's just my area? On new release DVD's, Circuit City is barely getting in any, and they ALWAYS sell out by the next day. I just got back from buying the new Harry Potter movie, and Circuit City only had one displayer, and I grabbed one of the last remaining copies.

Best Buy across the street was selling them at a steady number, but had at least 3 times the amount Circuit City had. For the last few weeks, my process has been like this - go to Circuit City, find out they are sold out, grab the ad and PM at Best Buy where they have 20 thousand movies left.
You pretty much hit the nail on the head. It's because these kinds of CC suck, as they have a shit selection for DVD's at most of the ones I've been to, new or otherwise.

CAG 79

03-07-2006, 09:14 PM

I don't think its just a Florida thing because the CC nearest to me also has the same problem. Whatever DVD you are going to buy, you better be there on Tuesday at 10AM sharp because chances are that if you go later on you won't find nothing. They only seem to put out the cardboard displays of new releases and once those are sold out that's it. Meanwhile I can go to BB or Target and even on a Friday there are still copies left.

lonestar

03-07-2006, 09:24 PM

The CC in my area had a receent renovation and actually got smaller. That doesn't leave alot of shelve space for their DVD's. Oh, even though its a new store, their customer service still sucks. The associates dont even try to help you. If I ask about the renaining stock for DVD's, they shrug you off.

Rocko

03-07-2006, 09:38 PM

I notice the same thing. Best Buy will have an ungodly amount of new releases, and the employees are usually dressed up and geered to sell those DVDs. On the other hand, Circuit City could give a shit less about new releases. Maybe it's a Florida thing??

Could be a Florida thing. I've given up on CC, every time I go to buy a game or DVD there they are all out. The store has horrible stock, employees couldn't care less, and it's extremely disorganized. I PM whenever there's something I want from their ad.

Roufuss

03-07-2006, 09:46 PM

and it's extremely disorganized.

I never did understand this, maybe Demolition Man can help us out on this one?

Does Circuit City just not care about organization and prices? I always see things with extremely old price tags, and nothing is ever in the right spot. I know people tend to pick things up and put them in the wrong spot, but I'm talking about how it looks like a hurricane hit the store.

Its the only reason why I assume Circuit City dosen't let you order movies, music, and games through in-store pickup... they would NEVER find it in the 24 minutes or less that they advertise.

62t

03-07-2006, 09:53 PM

it seems like BB is always jam pack in my area while there are like a handful of people in CC.

Roufuss

03-07-2006, 09:55 PM

I mean, don't get me wrong, I really do like Circuit City, espically on new release DVD's and price matching, I just really wish they'd get their act together.

I'm still surprised they haven't brought out a Reward Zone program, similar to Best Buy.

BillyBob29

03-07-2006, 10:26 PM

CC's in Colorado are also garbage. I only go to them as an absolute last resort.

Demolition Man

03-07-2006, 11:00 PM

Does Circuit City just not care about organization and prices? I always see things with extremely old price tags, and nothing is ever in the right spot. I know people tend to pick things up and put them in the wrong spot, but I'm talking about how it looks like a hurricane hit the store.

The sad thing is that its all in how the store's management looks upon the music/movies department as a whole. At least around here the department is given priority and the managers at my store always emphasise on no expired tags on the sales floor.

As far as organization... its a day to day fight just trying to keep any order at all. I mean I'll get an area clean. Five minutes later its like as if I never cleaned that same spot since some customers are just lazy and have no idea how to clean up their own messes. Sorry to sound rude about it but you do want the truth right?

Its the only reason why I assume Circuit City dosen't let you order movies, music, and games through in-store pickup... they would NEVER find it in the 24 minutes or less that they advertise.

:rofl:

Seriously however a good reason why there is no in-stock pickup is that with the way the current setup is with more stores it would be difficult to be able to get the warehouse person to run out on the floor, find the title, then get it scanned in within 24 minutes when they are already stretched with all the other things they need to get done (and that does include all the other internet orders).

I do imagine down the road whenever the new system is finally up and running that in-store pickup for music/movies/games might be possible. Its just trying to find a way to make it work is the problem.... but its not like as if it can't be solved right?

CouRageouS

03-07-2006, 11:01 PM

Exactly. The CC I work at gets a SHIT TON of copies of all new releases.... we have boxes and boxes of Harry Potter and boxes of that lithograph.

I just got back from work and same thing with us. Always tons of copies sitting SOMEWHERE. In the morning they filled up in the stand up display, but they usually neglect filling it back up. When I left work the Harry Potter display was empty, but the boxes are just sitting in the back. If you can't find it, usually theres always tons in the back and sometimes they leave a couple boxes on the floor or up at the registers too. And yea it was unbelievable how many boxes of that damn lithograph we got in.

DomLando

03-07-2006, 11:02 PM

In NJ by me the CC's dont get much of the New Releases and the customer service is terrible.

Demolition Man

03-07-2006, 11:02 PM

Hell my CC got no less than THREE displays for HP. We only used one of them however as none of us could even think of where to use the other two.

And might I add.... that was one of the worst displays to put together since "Finding Nemo."

2Fast

03-07-2006, 11:04 PM

DomLando

03-07-2006, 11:06 PM

Demolition Man

03-07-2006, 11:09 PM

I have always wondered why Circuit City never alphabetizes anything. At least they haven't at any of the stores I've been to. Doesn't matter if it's the DVDs, CDs, or video games; they are all just randomly thrown onto the shelves.

Its not an easy task when you are by yourself in the department and you get interrupted every few minutes by other things. Trust me... I've tried to alphabetize myself. Not as easy as one would imagine it to be.

2Fast

03-07-2006, 11:11 PM

Its not an easy task when you are by yourself in the department and you get interrupted every few minutes by other things. Trust me... I've tried to alphabetize myself. Not as easy as one would imagine it to be.

I understand that, but just about every other store on the planet alphabetizes/categorizes all of these things. I was just wondering why it seems that Circuit City does not.

We've really been busting each others balls lately Demo Man :lol:

Roufuss

03-07-2006, 11:13 PM

Its not an easy task when you are by yourself in the department and you get interrupted every few minutes by other things. Trust me... I've tried to alphabetize myself. Not as easy as one would imagine it to be.

That should be a clue for CC Corporate to start revising its whole "lets put stacks of games 5 - 6 games deep, with no signage whatsoever" policy.

Or is this just a case where the higher up corporate people just don't care? I mean, every retail job I worked at, district managers and such visited often... is this not the case, or do they really just not care? Because I can't imagine the DM's just overlook this.

I don't blame the employees as much as the unorganized crapfest the stores around here are, its just the whole setup dosen't work well. I mean, when games are released, they don't even try to alphabetize them, they just dump them wherever there is an empty spot.

I see where Demo Man is coming from, but its just...ugh... I haven't bought a recent, full price game there in years (I dug through for clearance or if I really really want a price match), and I only buy new release movies there since finding older stuff is like a needle in a haystack.

Demolition Man

03-07-2006, 11:21 PM

I understand that, but just about every other store on the planet alphabetizes/categorizes all of these things. I was just wondering why it seems that Circuit City does not.

Another factor to keep in mind is that with many stores the music/movies/games department is merged with PST so you have that one maybe two employees at best trying to take care of customers, keep all of these areas looking organized, etc etc etc.... sadly something must be sacrificed along the way.

I do agree the organization for media needs to be done far better than it is now. While I do the best I can at my location sadly it takes more than one person to build Rome if you know where I'm coming from.

(This hopefully will answer Roufuss's post since you both posted what comes down to it the same thing)

We've really been busting each others balls lately Demo Man :lol:

Your fired. :rofl:

Demolition Man

03-07-2006, 11:24 PM

I see where Demo Man is coming from, but its just...ugh... I haven't bought a recent, full price game there in years (I dug through for clearance or if I really really want a price match), and I only buy new release movies there since finding older stuff is like a needle in a haystack.

Tell me about it. Try looking up older stuff by an index book to find the UPC then typing in the UPC into an old 286 era computer system that should of been ditched 10 years ago. :rofl:

2Fast

03-07-2006, 11:28 PM

Your fired. :rofl:

You're just after this CAG World Heavyweight title...

http://i49.photobucket.com/albums/f294/2fast_2fuhrer/9c9c4371.jpg

aren't you? Brother.

Demolition Man

03-07-2006, 11:31 PM

We badly need to have a CAG Wrestling Federation efed but that's for another topic all together. :D

FriskyTanuki

03-08-2006, 12:19 AM

:rofl:

Seriously however a good reason why there is no in-stock pickup is that with the way the current setup is with more stores it would be difficult to be able to get the warehouse person to run out on the floor, find the title, then get it scanned in within 24 minutes when they are already stretched with all the other things they need to get done (and that does include all the other internet orders).

I do imagine down the road whenever the new system is finally up and running that in-store pickup for music/movies/games might be possible. Its just trying to find a way to make it work is the problem.... but its not like as if it can't be solved right?
I remember when they first did it about two years ago or so, but I was disappointed that they stopped that some time ago. The disorganization seems like a good reason as to why they don't do it anymore.

FriskyTanuki

03-08-2006, 12:27 AM

You're just after this CAG World Heavyweight title...

http://i49.photobucket.com/albums/f294/2fast_2fuhrer/9c9c4371.jpg

aren't you? Brother.
You only have the belt because it was abandoned.

Demolition Man

03-08-2006, 12:54 AM

You only have the belt because it was abandoned.

And because there isn't an official CAG Wrestling Federation eFed (hint hint hint).

DomLando

03-08-2006, 01:16 AM

Its just hard to shop at CC when Best Buy is set up so much nicer. When I was looking to purchase and HD TV all the Tvs on display in CC werent even getting and HD signal. The CC closest to me employees are also dumb and lazy. A few times if a new release was out an emplyee would go get more out of the back. Then a couple other time i would get the, theres nothing in the back speech because thee employee was to lazy to go look. I just dont even bother going there anymore unless they have clearance or something extemly cheaper then Best Buy. It shouldnt be hard for a company like that to ABC DVDs and games. If you shopped at the stores by me you would question how they even stay in business when compared to Best Buy.

Graystone

03-08-2006, 01:37 AM

Sounds like that CC might be getting close to shutting down. Where I live there was a CC and a BB across the street from each other. No one ever went to CC. My friend worked at it. The store was going to close and about 3 months before closing they got less and less stock. The last 3 weeks they had a 50% off sale for everything in the store. Which I missed

Duo_Maxwell

03-08-2006, 01:38 AM

As a guy who's worked for both companies I'll tell you one reason BB seems more organized is more employees. There'd never be less than 3 people in the media dept at a time, at CC we sometimes have one person running it during the day. Also an outdated inventory system, less room just in general, and lousy LP techniques only complaicate matters.

However, that doesn't mean that all the complaining is always justified, especially when it comes to the organization of the departments (my games dept. in particular) In fact most of the bitching in this thread wouldn't apply to my store if you walked in and I'm sure if the store was run properly it'd be the same. I also hope the majority of you are not the people who don't even take the time to look through the games/music/movies to even try to find something then call it disorganized. You wouldn't believe how many times the person stating "I already looked there..." is totally wrong and I go right to where it is to find it 5 seconds later. They are typically wrong because they can't spell or just didn't bother to really look there or even in the right spot.

FriskyTanuki

03-08-2006, 01:43 AM

And because there isn't an official CAG Wrestling Federation eFed (hint hint hint).
Maybe it wasn't "official," but it was better than nothing. The previous holders of the belt were very entertaining for their time, but I digress, we're way off-topic.

Demolition Man

03-08-2006, 01:52 AM

Its just hard to shop at CC when Best Buy is set up so much nicer. When I was looking to purchase and HD TV all the Tvs on display in CC werent even getting and HD signal.

That's usually because of something with our equipment isn't working at the moment for the instore loop.

The CC closest to me employees are also dumb and lazy. A few times if a new release was out an emplyee would go get more out of the back. Then a couple other time i would get the, theres nothing in the back speech because thee employee was to lazy to go look.

Sounds like that location leaves their excessive copies in the back in order to keep things from looking cluttered. However that won't be the case for every title so calling employees "dumb and lazy" over this is just pathetic on your part. Trust me.. they have probably been asked 10 times before already before you asked the SAME question.

I just dont even bother going there anymore unless they have clearance or something extemly cheaper then Best Buy. It shouldnt be hard for a company like that to ABC DVDs and games.

Okay then why don't you get an application and apply for a job. Obviously you got the credentials far above even mine Mr. Captain Fantastic.

If you shopped at the stores by me you would question how they even stay in business when compared to Best Buy.

Naw... personally I think you need to have something to nitpick over.

Demolition Man

03-08-2006, 01:55 AM

Maybe it wasn't "official," but it was better than nothing. The previous holders of the belt were very entertaining for their time, but I digress, we're way off-topic.

We'll carry this over to the wrestling thread about a CAG Wrestling Federation eFed. :D

Speaking of this thread... why is this still under DVD Deals? At best this is a Bragging Rights thread....... I don't see any DVD Deals being discussed here.

Hint Hint Mods.

Roufuss

03-08-2006, 01:58 AM

I also hope the majority of you are not the people who don't even take the time to look through the games/music/movies to even try to find something then call it disorganized. You wouldn't believe how many times the person stating "I already looked there..." is totally wrong and I go right to where it is to find it 5 seconds later. They are typically wrong because they can't spell or just didn't bother to really look there or even in the right spot.

Believe me, when I want something bad enough there, I dig for it.

The running joke with everyone I know is that its impossible to get in and out of Circuit City in under five minutes. Hell, I couldn't even get out of there in under five minutes today and all I did was go in, grab the new Harry Potter DVD, and then waited in line forever since CC ALWAYS only has one cashier open, no matter how bad the lines are.

But like I said, they have great new release DVD prices, and they are so lax about their price matching policy, I can't help but shop there. 80% of the time they don't even bother to verify what I'm pricematching.

DomLando

03-08-2006, 04:39 AM

Sounds like that location leaves their excessive copies in the back in order to keep things from looking cluttered. However that won't be the case for every title so calling employees "dumb and lazy" over this is just pathetic on your part. Trust me.. they have probably been asked 10 times before already before you asked the SAME question.

One guy there would help me all the time and ALMOST EVERYTIME he would bring the DVD I was looking for out. The first day of a new release they usually get more than a stack and thats all they put out at a time at this CC. Therefore this is not pathetic and the employees that work at this CC are dumb and lazy.

Okay then why don't you get an application and apply for a job. Obviously you got the credentials far above even mine Mr. Captain Fantastic.
It isnt hard for them to do it and it would make the shopping experience a lot better for customers and make things a hell of a lot easier. I rather go to BB and find my game or DVD in 10 seconds that have to look to a pile of unorganized shit.

Naw... personally I think you need to have something to nitpick over.
One guy there would help me all the time and ALMOST EVERYTIME he would bring the DVD I was looking for out. The first day of a new release they usually get more than a stack and thats all they put out at a time at this CC. Therefore this is not pathetic and the employees that work at this CC are dumb and lazy.
It isnt hard for them to do it and it would make the shopping experience a lot better for customers and make things a hell of a lot easier. I rather go to BB and find my game or DVD in 10 seconds that have to look through a pile of unorganized stuff.
Im not nitpicking just complaing about how bad the CC's are by me. Im not saying anything against you I dont know why you are taking it so personally. The CC's by me are garbage and the BB kills them in customer service, store look and probably sales too. If you walked into this CC you would think they are going out of business trust me. They have one register open everytime i go in there. If the BB right across the street had 1 register open there would be a line throughout the store thats how much busier it is. Just because you work at a CC doesnt mean you have to get all pissy about a rant of a few of the stores that you dont even work in. And they SHOULD abc there stuff.

PleasantOne

03-08-2006, 05:18 AM

Maybe it is... it's not only my area, but any CC in a few cities neighboring to mine.

Hell, the employees today were too busy talking to each other while ringing me up, not even a simple "hello" or "thanks for shopping". They were talking about how they can't wait to get off work and how stupid Harry Potter is.

I do hope you smacked them up good for that... right? ;)

My CC is the same as your's. I got one of the last two copies of the 2 disc set today (ur, yesterday) at around 1pm... lithographs were all gone. And the cashier couldn't have cared much less... My husband also had trouble getting a copy of SW Ep 3 at CC in Denver the day it came out... when Best Buy had a ton. Definitely not just your store(s)...

Ash

Duo_Maxwell

03-08-2006, 12:50 PM

I got one of the last two copies of the 2 disc set today (ur, yesterday) at around 1pm... lithographs were all gone. And the cashier couldn't have cared much less...

Ash

Okay, in all honesty, what in the hell could the cashier do about that? Maybe say their sorry, though would an empty, pseudo-sympathetic apology keep you from complaining? But really what do you expect them to do, fly to the movie studio and ask for more lithographs? It's "while supplies last" so they certainly can't order one and there's nothing they can really do for you.

Edit: This goes for all retail stores as well, I've worked in retail for years and in some situations there's nothing you can do (especially if you are just a simple cashier) for a customer other than to say you're sorry about that and then move right along.

Roufuss

03-08-2006, 01:43 PM

Okay, in all honesty, what in the hell could the cashier do about that? Maybe say their sorry, though would an empty, pseudo-sympathetic apology keep you from complaining? But really what do you expect them to do, fly to the movie studio and ask for more lithographs? It's "while supplies last" so they certainly can't order one and there's nothing they can really do for you.

Edit: This goes for all retail stores as well, I've worked in retail for years and in some situations there's nothing you can do (especially if you are just a simple cashier) for a customer other than to say you're sorry about that and then move right along.

Its funny that it means "while supplies last", but I gurantee if Best Buy got the lithograph that shit would still be available today, probably tommorrow, maybe even Friday. When they offered that Star Wars 3 Lithograph, I got it a few days after the movie had come out, same with the Lady and the Tramp plush. Same with the Cinderella lithograph.

I mean, the poster a few posts above me got there at 1 pm on release day, and the Harry Potter lithograph is already gone? Why even bother putting that in your ad? When Saw 2 came out, I got there at 10:30 am Tuesday morning, and they were already out of those collectible flashing saw blades.

Apparently, at Circuit City (at least around here), while supplies last means my ass better drop everything I'm doing and be there at 10:00 am as soon as those doors open to get a freebie if I want it. And if I have to work, or I'm busy, well, too bad for me, I wasn't able to get in on that 10 minute window at CC while the supplies lasted.

Duo_Maxwell

03-08-2006, 02:09 PM

Its funny that it means "while supplies last", but I gurantee if Best Buy got the lithograph that shit would still be available today, probably tommorrow, maybe even Friday. When they offered that Star Wars 3 Lithograph, I got it a few days after the movie had come out, same with the Lady and the Tramp plush. Same with the Cinderella lithograph.

I mean, the poster a few posts above me got there at 1 pm on release day, and the Harry Potter lithograph is already gone? Why even bother putting that in your ad? When Saw 2 came out, I got there at 10:30 am Tuesday morning, and they were already out of those collectible flashing saw blades.

Apparently, at Circuit City (at least around here), while supplies last means my ass better drop everything I'm doing and be there at 10:00 am as soon as those doors open to get a freebie if I want it. And if I have to work, or I'm busy, well, too bad for me, I wasn't able to get in on that 10 minute window at CC while the supplies lasted.

Well to be perfectly honest the freebies are total crap products to entice you into the store by sounding better than they are (some people after seeing them, don't even want them).

Anyhow, all that is beside the main point that the cashier can't do anything about it so complaining about them and/or to them will do you no good other than to maybe get like a I said an empty "I'm sorry we're out of them". If it's all that upsetting to you should complain to the people at corporate about it. I don't know what you can expect a standard partime/fulltime employee to do about it.

Demolition Man

03-08-2006, 02:20 PM

One guy there would help me all the time and ALMOST EVERYTIME he would bring the DVD I was looking for out. The first day of a new release they usually get more than a stack and thats all they put out at a time at this CC. Therefore this is not pathetic and the employees that work at this CC are dumb and lazy.

:cry: Dayom... sounds like a few people need to be smacked up the head.

It isnt hard for them to do it and it would make the shopping experience a lot better for customers and make things a hell of a lot easier. I rather go to BB and find my game or DVD in 10 seconds that have to look through a pile of unorganized stuff.

I do agree with you. Organization is a key thing but as I and other CC employees have said in this thread its harder to try and do that when you are runnning the department solo. BBY however has at least 3 people just in media alone at any given time so I would imagine it would be much easier for them (plus the fact that they have employees in before they open doing this as well).

Im not nitpicking just complaing about how bad the CC's are by me. Im not saying anything against you I dont know why you are taking it so personally.

Sorry if it sounds like I am taking it personally.

The CC's by me are garbage and the BB kills them in customer service, store look and probably sales too. If you walked into this CC you would think they are going out of business trust me. They have one register open everytime i go in there. If the BB right across the street had 1 register open there would be a line throughout the store thats how much busier it is. Just because you work at a CC doesnt mean you have to get all pissy about a rant of a few of the stores that you dont even work in. And they SHOULD abc there stuff.

Are you not reading anything that we have posted in regards to any of this?

Demolition Man

03-08-2006, 02:24 PM

When Saw 2 came out, I got there at 10:30 am Tuesday morning, and they were already out of those collectible flashing saw blades.

You didn't miss anything on those either. Unless you like a crappy piece of paper with the SAW II logo on it.

Roufuss

03-08-2006, 02:38 PM

You didn't miss anything on those either. Unless you like a crappy piece of paper with the SAW II logo on it.

Oh, I know, just the principal of the thing.

I ended up going to Best Buy later on where they had stacks and stacks of the free comics.

I hope you don't think this is personal attacks against you, this is just bitching about CC in general. I'm sure that your CC, and the other employees on here, do a hell of a job keeping things looking good. It's just the other 90% of stores that make it all look bad. I mean, I worked at K-Mart, did a damn good job running my dept., but every other K-Mart completely sucked... its like the odds are against you.

And one person running CC's media is crazy.

Demolition Man

03-08-2006, 02:46 PM

I hope you don't think this is personal attacks against you, this is just bitching about CC in general. I'm sure that your CC, and the other employees on here, do a hell of a job keeping things looking good. It's just the other 90% of stores that make it all look bad. I mean, I worked at K-Mart, did a damn good job running my dept., but every other K-Mart completely sucked... its like the odds are against you.

Tell me about it Roufuss. The two K-Marts in my area both just suck... then again my ex-fiance works at one of them so that might explain something. :rofl:

And I know that none of this is against me but however I do want to set the record straight as far as how I see things along with clearing up some misconceptions that some people think.

Roufuss

03-08-2006, 02:48 PM

And I know that none of this is against me but however I do want to set the record straight as far as how I see things along with clearing up some misconceptions that some people think.

Yea, I understand. I mean, I buy alot of games, I take part in alot of clearance sales, but I actually completely skipped the Circuit City clearance for months because I knew I'd never find anything in the racks to make it worthwhile.

I actually stumbled upon my Shadow Hearts Covenant by accident looking for something else to price match, and since then decided to dig through every rack of games at other CC's to find stuff.

It takes about 15 - 20 minutes to go through all the games =/

I just wish they'd get rid of that shelving.

Demolition Man

03-08-2006, 02:56 PM

Agreeded! :D

spoo

03-08-2006, 03:09 PM

I had a hard time finding Harry Potter 2 disc SE last night. It sold out everywhere I looked.

Megalith

03-09-2006, 01:39 AM

Who cares.

Price match at Best Buy like what.

PleasantOne

03-09-2006, 02:47 AM

Okay, in all honesty, what in the hell could the cashier do about that? Maybe say their sorry, though would an empty, pseudo-sympathetic apology keep you from complaining? But really what do you expect them to do, fly to the movie studio and ask for more lithographs? It's "while supplies last" so they certainly can't order one and there's nothing they can really do for you.

Edit: This goes for all retail stores as well, I've worked in retail for years and in some situations there's nothing you can do (especially if you are just a simple cashier) for a customer other than to say you're sorry about that and then move right along.

I have spent plenty of time working retail, so I know how crappy people can be, but I also know you should treat a customer halfway decent - especially when they are a nice, friendly customer, as I am. I don't care if there is nothing you can do about it. The lithograph was offered as a means to get people to purchase the DVD at their store... they're out of it... it might stand to reason that your employees should at least show some friggin common courtesy if they'd like to keep customers coming back.

I really HATE when people use the retail is shitty work, so I can treat people crappy excuse... It's crappy work, but it doesn't give the people doing it an excuse to be little shits...

I would have said I was sorry, and I would have meant it... maybe I'm just a nicer person than most.

Ash

CouRageouS

03-09-2006, 03:31 AM

You didn't miss anything on those either. Unless you like a crappy piece of paper with the SAW II logo on it.
Lies! Its a crappy piece of plastic with the Saw 2 logo!
http://img.photobucket.com/albums/v359/c0urage0us/89ca7a91.jpg
Yea at our store, the reason they were gone so fast is cause out of the 20 or so we had, half of them were taken by employees.

ryanbph

03-09-2006, 09:57 PM

The circuit city by my has a very small DVD/music/game section. They never have the new releases in stock untill about a week later. The Best Buy that I go to a lot, 90% will have the game/dvd, but I guess people in my area figured out about the free promo shit, as it has been sold out when I go in tues around 6pm. While the bby used to be very organized ship, lately the one in my area has been horrible. A lot worse then the circuit city. Don't know what happened, but nothing is organized, and while I rarely ask for help, the employee will show a bunch in stock, go to the ie drama section, and none will be there. They will be in the anime, or comedy section.

Demolition Man

03-10-2006, 01:33 AM

Lies! Its a crappy piece of plastic with the Saw 2 logo!
http://img.photobucket.com/albums/v359/c0urage0us/89ca7a91.jpg
Yea at our store, the reason they were gone so fast is cause out of the 20 or so we had, half of them were taken by employees.

Strange.... it felt like paper to me. Then again I held it in my hands for 3 seconds so what do I know right? ;)

Demolition Man

03-10-2006, 01:40 AM

I have spent plenty of time working retail, so I know how crappy people can be, but I also know you should treat a customer halfway decent - especially when they are a nice, friendly customer, as I am. I don't care if there is nothing you can do about it. The lithograph was offered as a means to get people to purchase the DVD at their store... they're out of it... it might stand to reason that your employees should at least show some friggin common courtesy if they'd like to keep customers coming back.

I totally agree with you PleasantOne. If someone asks me kindly about the free item (whatever it may be) and if we are out I tell them I am sorry sincerly. I do hate it when someone screams me down over something so pittyful as some of these items are.

I actually had a guy once cuss me down over us being out of the Wonka Chocolate Bars for Charlie & The Chocolate Factory yet we had plenty of those chocolate donuts. He claimed that "nobody sold them anymore" yet amazingly I told him that Super America does. He said back "oh well that's too much work to get one." #-o (yet there's a damn SA every few miles here in Minnesota which I bet he goes to one at least once a week... so how is THAT too much work)

Anyways I'll have to post a few more customer stores over in that thread but I decided to give this one to this thread since it seemed appropriate.

Demolition Man

03-10-2006, 11:15 AM

Because CC cant sell nearly the amount of them that Best Buy can. CC doesn't want to order too many and have them just sittin on the shelves.

"American Pie Presents Band Camp" says hello... my store still has about 80 copies of that dud (we started out with 100 or so).

Demolition Man

03-10-2006, 11:25 AM

It may very well be a Florida thing, Roufuss. Here in South Florida (Plantation by Sawgrass Mills Mall) my CC barely gets any copies of the advertised new releases. I call it bait and switch.

Last time I checked in order for it to be bait and switch... there has to be a switch there. And I don't see a switch happening when the store is plain out of the product.

Demolition Man

03-10-2006, 11:33 AM

Tell me about it Roufuss. The two K-Marts in my area both just suck... then again my ex-fiance works at one of them so that might explain something. :rofl:

I'm amazed that NOBODY actually made a smartass comment... :booty:

blandstalker

03-10-2006, 02:38 PM

Last time I checked in order for it to be bait and switch... there has to be a switch there. And I don't see a switch happening when the store is plain out of the product.

Maybe it's just really poor planning with regard to inventory, but my closest Circuit City (horrible, disorganized, never has anything) always seems to have product before and after a sale, but never during.

When Lego Star Wars went on sale for 19.99 way back when it normally cost $40, I know there were copies before the sale. And there were copies afterwards. But during? Nope. Nowhere to be found. And no idea when there would be more.

The exact same thing happened when Jak III and Ratchet & Clank: UYA went on sale for 2 for $30. They had just gone Greatest Hits. There should have been oodles of them, but there were none. Yesterday, on a fruitless search for clearance items, there were more copies of these titles than I could count.

Now maybe they just happened to sell out of these titles during the sales. They were high-demand items at good prices. It's certainly possible. And maybe because they sold out, they decided to order tons more and restock.

But wouldn't it have made sense to have a sufficient amount of these during the sale? I'm not sure which is worse: bait and switch, or complete incompetence with regards to the inventory. In the end, it doesn't matter much. Either way, you end up with empty-handed and annoyed customers.

There's another Circuit City that's a little farther from me, and it's the total opposite of the one close to me. It's organized and they actually have new releases and items that are on sale. The two stores could not be more different. It's a model store. I wish more were like it.

Roufuss

03-10-2006, 03:16 PM

This game clearance sale is great - my local CC's are so disorganized, so cluttered, with the wrong price tags, that even 2 months AFTER these sales began I managed to get every game I wanted minus 1. These things probably would have sold alot faster if they were marked $3.96 instead of $39.99 :lol:

XboxHardcore.com

03-10-2006, 04:18 PM

Harry Potter sold 5 million copies on Tuesday alone. Crazy.

Three Dollar Hooker

03-11-2006, 03:12 PM

dragonfireflys

03-13-2006, 12:22 AM

dragonfireflys

03-13-2006, 12:24 AM

Circuit City seems to be tanking and their business model seems to be all over the map.

Are they in the media business? Game business? Cell business? AV business?

They seem to do so much of everything but are good at nothing. At least BB seems to be consistent, they make money on two things media (Games, CD's, DVD's.) and extended warranties. CC never seems to have the best of anything but something of everything.

I think I'm babeling endlessly.

Actually best buy makes most of their money on big ticket items and services (I'm doing an accounting report on them so I guess I'd know). The price margin on games and cds is actually very very low. They price cds low and try to sell bigger ticket items: like tvs laptops, etc.

Duo_Maxwell

03-13-2006, 09:55 PM

actually this is a result of circuit city bait and switch. It always happens. It's not so much to offer somethign cheap but to make best buy HAVE to match the low price.

Again, that's not bait and switch, in fact it's not even close. Also if a competing store is out of a particular product the price match is technially supposed to be void, so you are actually off on both accounts, Not to mention that the price match difference on new release dvds is equilvilent to about $0.10-$.20 because the base price difference is usually no more than a dollar or two. Hope that tidbit wasn't included in your accounting report.

Duo_Maxwell

03-13-2006, 10:03 PM

I have spent plenty of time working retail, so I know how crappy people can be, but I also know you should treat a customer halfway decent - especially when they are a nice, friendly customer, as I am. I don't care if there is nothing you can do about it. The lithograph was offered as a means to get people to purchase the DVD at their store... they're out of it... it might stand to reason that your employees should at least show some friggin common courtesy if they'd like to keep customers coming back.

I really HATE when people use the retail is shitty work, so I can treat people crappy excuse... It's crappy work, but it doesn't give the people doing it an excuse to be little shits...

I would have said I was sorry, and I would have meant it... maybe I'm just a nicer person than most.

Ash

As the old saying goes, you can only say you're sorry so many times and mean it. I always say "I'm sorry about that" or offer some kind of solution or something along those lines and not in any sort of mean manner at all, but do I really mean it like it's breaking my heart? No not really because I say it about 10-20 times a day. Bottomline is 99% customers don't care about the cashier saying sorry and don't even want to hear it. My guess most people could've cared less if the cashier said they were sorry and would still complain about them not having a product. They have the reaction that saying sorry doesn't place the product in their hand.

Demolition Man

03-14-2006, 08:22 PM

But wouldn't it have made sense to have a sufficient amount of these during the sale? I'm not sure which is worse: bait and switch, or complete incompetence with regards to the inventory. In the end, it doesn't matter much. Either way, you end up with empty-handed and annoyed customers.

And even more annoyed employees (like myself) who get asked time and time and time and yes.. time again if Product X which our distribution didn't send enough of to cover the basis of the sale in. Yet we'll have 10 trillion copies of "American Pie Presents Band Camp" that NOBODY in their right mind would want even if they were given away for free.

This company really needs to get its act together if they want to be competitive in the market. Yeah CC can brag all they want about winning the Video Business 2005 Retailer Of The Year they want but when a company pisses off customers (and employees) it doesn't do much good now does it.

Don't get me wrong I love CC for the most part (both as an employee and customer) but there are things they need to fix and fast. This is one of them along with a register system that isn't using early 1980s technology. Yeah this system would be great for a small business but not for a multi billion dollar corporation that is in the business of selling the latest and greatest in technology.

abhinav

03-16-2006, 12:03 AM

I noticed this too, i walk into circuit city on sat tryin to get Batman Begins and they had none. Annoying as hell.

Roufuss

03-16-2006, 12:11 AM

Don't get me wrong I love CC for the most part (both as an employee and customer) but there are things they need to fix and fast. This is one of them along with a register system that isn't using early 1980s technology. Yeah this system would be great for a small business but not for a multi billion dollar corporation that is in the business of selling the latest and greatest in technology.

The CC's here have a pretty modern register system..?