Do Not Buy Open Box Items From Newegg!!!!

[Americanpierg]

so my graphics card adventure went from fx5500, to x800xl (ebayer didnt send item) so i instead got a x1800xt, then i saw the x1900xtx for 100 more (399.99), but it was open box on newegg. Thinking that this was a once in a lifetime deal, i jumped at it. Now its been 2 1/2 weeks and all i can see on the display smoke-like-artifacts. Im stuck with a 400 dollar piece of crap...NEVER buy open box for someting so expensive, its worth the warranty!

[hohez]

wait a minute here.

dont buy open box at all, or dont buy open box specifically from newegg.

Also, is it safe for me to open my own box from newegg?

[Americanpierg]

wait a minute here.

dont buy open box at all, or dont buy open box specifically from newegg.

Also, is it safe for me to open my own box from newegg?


Bacially, dont buy ANYTHING expensive that doesnt have AT LEAST a 2 month warranty. (if somethings going to happen itll prolly happen within that time)

PS im willing to party with my x1900xtx paperweight for $300

[happy]

I've never bought from newegg myself, but my understanding was that they were always reliable... Thanks for the warning.

[dafoomie]

They do offer a 15 day warranty. It is your responsibility to thoroughly test the item once it arrives. Have you even tried calling them to return the item? You are taking a risk buying those items, it says so in big bold capital letters, but I've had nothing but success with them. I've bought 2 video cards and 2 motherboards that were Newegg refurbs, never had a problem.

You're probably right about a longer warranty being worth it on an expensive, high end item like that.

[Aleryn]

Ugh! I bought a graphics card (damn near free though) on eBay and I got those godforsaken artifacts too... seems to be a universal symptom of a graphics card messed up or dying. HATE it.

[Photomotoz]

I have never had any issues with Newegg. They always deliver fast on time and have unbelievable customer support. I once ordered an open box heatsink that came to me in excellent condition. It even come with everything the retail onces come with. It also got to me in only 3 days even though I paid for the slowest.

[SOSTrooper]

It's not really newegg's fault that the video card went bad after 2 weeks. It's not like they're going to test the card for a year just to make sure you also won't encounter problems for a year. You should call newegg and see what they can do, if they can't do anything for you, then you call up the manufacturer to get an RMA.

[Kayden]

my entire PC came from newegg. I've spend thousands on their site and they kick ass. Contact ATI and see if they can hook you up.

[Diiz]

Yup, I've spent a few grand at Newegg too... happy to give them my business.

[Liquid 2]

I have never had any issues with Newegg. They always deliver fast on time and have unbelievable customer support. I once ordered an open box heatsink that came to me in excellent condition. It even come with everything the retail onces come with. It also got to me in only 3 days even though I paid for the slowest.QFT
I've only gotten the slowest shipping from Newegg and everything I've gotten from them has arrived in 3 days at the latest.
Newegg rocks my proverbial socks.

[yester]

I've never bought from newegg myself, but my understanding was that they were always reliable... Thanks for the warning.

No, it says on their webside, that open box item are non refundable or exchangeble. So its a risk to buy these items.
Instead buy new items. Then you are coverd.
I have bought a lot of items from their webside and so far only good experience.

[Dogpatch]

Never had any problems with newegg. Never tried any open box stuff, but I tend to like new stuff anyways.

[Robobandit]

Even though they say you are on your own, see if they'll help anyway. If they can't help you, take it up with Ati.. tell them that you bought it and it started giving you artifacts. If necessary, tell them you bought it second hand and that it worked for 2 1/2 weeks without problems, then they started cropping up.

Of course, what likely happened is someone bought the card new from newegg overclocked it, damaged the card and returned it to newegg.com. Newegg likely then tested the card to make sure it wasn't dead, and decided to sell it as open box. (If they didn't show up until 2 1/2 weeks later, then they wouldn't have been visible to Newegg either during their testing)

[Law_Professor]

How is this Newegg's fault? You took a chance with an open-box item and had some bad luck. If only all retailers were HALF as reliable and honest as Newegg the world would be a better place.

[Americanpierg]

Even though they say you are on your own, see if they'll help anyway. If they can't help you, take it up with Ati.. tell them that you bought it and it started giving you artifacts. If necessary, tell them you bought it second hand and that it worked for 2 1/2 weeks without problems, then they started cropping up.

Of course, what likely happened is someone bought the card new from newegg overclocked it, damaged the card and returned it to newegg.com. Newegg likely then tested the card to make sure it wasn't dead, and decided to sell it as open box. (If they didn't show up until 2 1/2 weeks later, then they wouldn't have been visible to Newegg either during their testing)


newegg doesnt test open box items, they simply repackage them, according to their website. I am not blaming newegg, im blaming myself and the entire concept of open box. ive bought 2,000 worth of computer stuff from newegg over the last month, and everythint went smoothly (excpet the sudden drop of my monitor by 50 dollars 2 days after i bought it...lol that pissed me off). im just saying dont by OPEN BOX items, not dont buy NEWEGG items

everything always comes within 2-3 days with their slowest service (2-3) days. BUT the weird thing is whenever i ordered something during the weekends it doesnt come till thursday/friday...but if i wait until monday it arrives by wednesday.

[jagwire1141]

Oh God, I've got a box coming in from New Egg on Monday. Do I open it? What are the consequences? Can I send the box over to another Cagger to open for me?

[chemical]

Try re-flashing the firmware of the card with the latest from ATI.

Try underclocking the card to see if the artifacts go away.

Do a visual check of the card and see if the heatsink is making proper contact with everything (no gaps) and that the fan is working properly.

If none of those work, ATI will most likely honor the warranty even if you bought it open box. Or most credit card companies nowadays offer some kind of warranty/buyer protection for this sort of thing.

[supadupacheap]

so my graphics card adventure went from fx5500, to x800xl (ebayer didnt send item) so i instead got a x1800xt, then i saw the x1900xtx for 100 more (399.99), but it was open box on newegg. Thinking that this was a once in a lifetime deal, i jumped at it. Now its been 2 1/2 weeks and all i can see on the display smoke-like-artifacts. Im stuck with a 400 dollar piece of crap...NEVER buy open box for someting so expensive, its worth the warranty!
If any part of a PC didnt really benefit from a warrantee, its a GPU. First off, most of them that go bad at STOCK, go bad within the first few weeks or are bad right out of the box. What I do is run a battery of tests within the first few days of ownership to make sure all is a-ok. If it is, its more than likely to stay so. GPUs are just that way it seems.
When you OVERCLOCK (as many do) you essentially void 99% of the warrantees out there. (some cover OC'ing but you better know which do and how much if you are counting on that fact) So that makes them pointless.
Lastly, open box is open box and cheaper for a reason. You are rolling the dice and you should expect the card to not come up all roses since you KNEW you were taking a chance. Smart refurb buyers test the fuck out of anything they get the second its in hand and keep doing so until the last possible day they can. And if you are semi devious, you can even start the RMA process BEFORE YOU RUN INTO TROUBLE and cancel it if everything goes a-ok. (that way you are covered and if the cards ok, neither you nor newegg lose out)
My problem with this thread is that you bash on the idea of open box/refurb when it is YOU who did not know how to properly play the game. That fact has nothing to do with newegg/refurbs/ati/or the concept of open box in general. Dont step on the field until you know the rules. If you dont and you lose, thats on you.

And if it isnt obvious to most, neweggs open box can rock . Just keep in mind that it went back for a reason and an RMA is on your dime (to them). If I was buying a part to keep at stock speeds, I wouldnt hesitate to pick up an open box as most of the returns seem to be OC'ers who didnt get the full OC they were shooting for. (I think its more often they expect the best and get less than they hope for NOT that they toast a card) Ill gladly "put up" with that part for $150 less than retail. 8-)
Just make sure you test, retest, and re-retest the part as much as you can in your RMA window. If somebody fried it, it doesnt stay hidden for long. If you dont have the proper tools to do so, dont even look at the page let alone order the part.:roll:

[DuckM4n]

Newegg is a great place to buy from. Might be possible that the previous owner of the card you have tried to overclock it and screwed up. That is not newegg's fault. If you want to save some money buy OEM.

If you still have the card you may try to unoverclock it. Omega drivers provide overclocking options, just google it, there are more, but i cant think of any at this monent. Google "ati overclock guide". Oh, and if you do do anything, it is at your discretion, dont blame me.

[Americanpierg]

Newegg is a great place to buy from. Might be possible that the previous owner of the card you have tried to overclock it and screwed up. That is not newegg's fault. If you want to save some money buy OEM.

If you still have the card you may try to unoverclock it. Omega drivers provide overclocking options, just google it, there are more, but i cant think of any at this monent. Google "ati overclock guide". Oh, and if you do do anything, it is at your discretion, dont blame me.


...overclocking is software driven...i think. if someone overclocked it and i place it into my computer, itll run at the stock values

[Liquid 2]

...overclocking is software driven...i think. if someone overclocked it and i place it into my computer, itll run at the stock valuesthe previous owner may have flashed the BIOS on the card to open more pipelines and somehow screwed up the process