Man, I've had quite an adventure with Sony for the past MONTH!!!! Here is my Sony repair experience..
On 9/28 I request service for my PS3, Sony received the system on 10/1, then on 10/2 they ship me out a replacement PS3. (Note this is a 60gb PS3). I finally received the unit from UPS on 10/7.
10/7 I set up my PS3, re downloading the information from my backup HDD to the new PS3 (same 160gb HDD, w/ a differenct refurbished system). So I finish the set up and play some farcry 2.. no problems. I go out of town on 10/8 and I return home on 10/12. PS3 has been untouched, unplayed since I left. I got to play some more farcry 2, and now I'm getting the YLOD error on a system that has been refurbished (allegedly) and provided to me. Now I didn't mention that upon receiving [.. which looked like it was brand new, as there were no scratches on the system, nothing...unit looked very nice] the serial number was slight peeled off. I figure that they replaced the serial number and didn't afix to the system properly.. no an issue for me.
So now.. on 10/12 I call Sony and let them know of the error that I had w/ the system, and I'm sure to let them know that the serial number came slightly peeled off, and that I DID NOT TAMPER WITH IT... worker puts that into his notes. No problem he assures me. So I send the system off [after receiving the box from Sony] on 10/19, dropped it off to Office Dept (For UPS). Now on 10/26, after they received my newly refurbished YLOD edition PS3 on 10/23; I'm calling to to follow up with the status of my repair. I spoke with Jonathan, who ended up filling me in that they were looking at the system and were considering not servicing the unit due to the serial number being "Tampered" with... So I explain to him the situation and advised him to look at the notes from when I first requested service. He reviewed everything and got in contact with the Sony Technican and discussed the situation with them. By the end of the conversation they did agree that they would service my unit (and by Service they mean that they are going to send me another refurbished unit; 60gb unit was confirmed) and I'm currently waiting for the unitl on Thursday.
I did have an interesting conversation with Jonathan, who I asked, "what if" the service technician choosed not to service my unit, what were my options, could I appeal the decision, speak with a supervisor, get my money back... etc. It was indicated to me that I wouldn't be able to argue the issue and that I could not get my money back, nor could I get the original unitl that I sent in issued back to me. I told him that it was ironic that the unit that I sent in for "service" was working better than the refurbished unit that I received in return.
Sony... God love em'
anyway, if you ever see a problem with your serial number when exchanging systems with Sony... don't even mess with it, if the serial number is peeling off, or not afixed properly.
After all this BS.. they don't even offer me.. a free anything..
I think that I'm going to get my money together and try to get a PS3 Slim and just use this PS3 when I want to play a PS2 game... who knows..