Lots of services bill you the full month, then mail you a refund check later. Customer service reps never get that part of the story right when explaining it. You sure that isn't what happened in your case?

basically the customer service agent just made stuff up. This is what happened but it was explained to me on 2 seperate occasions that it wouldn't happen. So they give me false information and then I plan accordingly. Then I have a billing dispute. then they put me on the phone with someone who actually knows what the they're talking about, but all the same they are not interested in correcting the matter.

i work for verizon, and i am on the phone with customer service everyday. I work in a store location and need to sometimes contact them with questions. I've seen no issues with them in the past year, take one mistake that was rightfully fixed. Verizon still has one of the best CS departments around.

Well it could be worse....you could be with Sprint. ing assholes.

Also, AT&T bends over backwards for customers. I have seen it firsthand as I am a contractor and see customers left and right just call in and get credit left and right for simple issues that do not and shouldnt be offered a credit...reminds me of Amazon (the way they just hand out credit)

Yes, verizon customer service sucks.

AT&T isn't much better. Before going to Iraq I called them and asked if they could unlock my phone for use in Iraq (iPhone). I was planning on getting sim card and using it here like many others do. My friends have had success in letting the cell phone companies unlock their phones, but AT&T said it wasn't possible and I told them I disagreed and that it was possible to have an Iphone unlocked. Then I told them to just put it on a military hold and I gave them a copy of my deployment orders. Then a month or two later I get a bill in from AT&T stating that I owe them $40 a month. My wife called and they stated that since I said that it could be unlocked that they assumed that I would use it in Iraq and that they were required to charge me (I haven't used the phone at all). My wife had to explain that she had the phone in the US and that they aren't authorized to do so. After a long couple of phone calls it was finally lifted, but it was an incredible hassle to get them to stop charging me. Now they are still charging me a "hold" fee, which isn't even authorized as far as I know under the Soldier's Sailor Act. I hate them and I'll deal with them personally when I get home.
Sorry, just wanted to share my hatred for customer support for cell phone companies......not even to begin with my last deployments cell phone problems with sprint.....but that's for another day.

Yeah, but the Droid is wicked sexy.

That really bites. I've been using Verizon for at least 8 years or so now (as has the rest of my family) and I've had nothing but good experiences with them and I've been to three store locations, Radio Shack when they sold Verizon, Circuit City before they went out of business and customer service several times and they have always gone out of their way to correct the problem.

They've always been really helpful with techincal issues as well as bill problems. For example, a few years ago I was getting text messages all the time from someone I didn't know, I called Verizon to remove text messages from the phone and they also removed all the charges from the texts. The people in the store have always been great as well.

I've not used any other cell phone providers (except for Cingular, but that was only a pre-paid phone and I only called to activate it, customer service was okay, but the coverage was horrible so I never used them) but I have dealt with Sprint and AT&T for regular landlines and that has always been a nightmare. The thing I've noticed is they love to transfer you from one department to the next and never really answer questions, so a simple call can take an hour.

I just decided to try Verizon when I wanted to get a cell phone (living in a small town I figured it would also be my best shot for coverage ) and was always shocked by how good their customer service was. To be honest, I would say that I would rank Verizon among the top in customer service, at least with the companies I've dealt with.

I've heard of some other people having issues with the customer service, so I think it also has to do with who you get when you call. I did have one rep that wasn't too helpful, but they ended up transfering me to someone that was more helpful.


On the other hand, the verizon reps on the website are another story. I do a lot of my shopping late at night, so I can't call the store and usually don't feel like calling anyway, so I try to chat whenever I can. The reps there are always very short, answer your questions, see if you are ready to buy and then ready to move on. I can't even count the number of times I've had reps leave the chat when I was not done asking questions, sometimes I even said I had another question and they left. Basically, they want to answer one question, then sell you the phone or move on. If the instore and phone service had been like this for me, I would never use Verizon.

It's all about experiences. I have At&t and have had ZERO problems in the (almost) 2 years I've been with them. My friend had At&t and they pissed him off (I still have no idea what they did after listening to him bitch about it for hours). He switched to Verizon and has never been happier.

I could tell him your story and he wouldn't believe it because he's had such good service. Every company will always have good and bad stories told about them.