Need to vent my recent customer service debacle with Verizon.
Two different customer service reps told me my bill will be prorated to the day that I cancelled when I switched carriers. That even though I was only using the phone for a couple days I wouldn't need to pay the entire month of service. Of course this was a lie. You only ever get the correct information after verizon charges you more than they said they would.
Last year I was cutting it close on minutes around the holiday season and I asked to upgrade my plan to be effective immediately. They upgraded it for the next month and I ended up with over $100 of overages because I was told I had hundreds of minutes to spare. I had to argue for hours with customer service reps to get this removed even though it was obviously a mistake in how the rep setup my account. They even admitted it was obviously a mistake how she set it up, but were still unwilling to remove the charges.
Everyone seems to love Verizon because their coverage is pretty good, but I can tell you firsthand that their customer service is some of the worst I've ever dealt with. And it's not like their service isn't priced at a premium. I'm glad I don't have to deal with them anymore at least.
Anyway... buyer beware that Verizon sucks ASS.