Walmart Woes :(
By ITDEFX 01-28-2010 05:30 PM
I went to the Manassas, VA Walmart two days ago to pick up a few things, including one of those plastic mats that you put down on your carpet to help make the computer chair move better.
I found a cheap one for around 6 bucks. I didn't need anything big but this one looked like someone unrolled it and tried to put it back into place and the paper strap holding it in place was torn up a bit. It didn't matter to me because I was going to straighten it out anyways. I take it up to the counter and it rings up 12.xx . I told the cashier that there is a sign saying that it's 6 bucks. The other gentleman who looks like he was a trainer asks me to go with him to show him where he saw it for that price. After a few minutes of us looking for the one that was 6 bucks, he decided to take the tag from the shelf and said he was going to give it to me for 6 bucks even thought there was no way to prove that this was the 6 dollar one. They didn't have anymore in the back and I didn't want a bigger one because the room I am in is small anyways.
He rings me up and manually types in the code from the shelf tag (not the item itself) and rings up the other items that I had in my cart. I asked if I had any problems with the mat, could I bring it back and if so would there be a problem. He went to Customer service and they said no problem to return it.
So I take it home and put it aside until the next night when I decided to lay it out. I realized that the mat was way too long for my room (it's a very small room) so I decided to return it.
Today I took the mat back to the Walmart. I then realized that I brought the wrong receipt from a different date, but thought to myself, I have the card, I know the person who rang me up, time, register and so on so it shouldn't be a problem. I was WRONG :(
This lady by the name of Jessica told me that she will try to see if a Manager "wants to help me out". She takes off and comes back asking me to give details of that purchase (date, time, amount, etc) then goes back to the manager to pull the ticket.
While I waited, I decided to go back to the section I got it from to pull the tag. Guess what? The tag is GONE :(
A few minutes pass by and there is a bunch of managers who come to CS and start bitching to the CS and starts talking about me right infront of me saying "without a UPC I dunno if it came from my store..". I told her that I understood what she is saying but telling her that the cashier who had a name tag of "Uncle Bernie" was the one who rung me up and he was the one who manually entered this information. Nelli who was the Assistant manager said they have no one working there by that name, then the other manager corrected her saying "it's Shawn..".......... OK...
Anyways I am in a tight pickle as I don't have the barcode because it wasn't given to me by "uncle bernie" so there is no way to prove it.
So the managers take off and I don't hear squat from them for several minutes. All of a sudden right infront of me two of Jessica's co-workers started bitching at her saying "You shouldn't bother the managers for a 6 dollar item." They say it in such a way that it was really mean to her.
Nelli comes back and brings another roll of another mat and tells Jessica to do a no receipt, gift card only which was fine. It comes up to like 10 something but I told the manager that the mat was 6 dollars and she said , just take it.
I could tell Jessica was really upset and started crying and asked to talk to Nelli after my transaction. I really felt sorry for her and told her she did nothing wrong and that she was doing a good job and that her co-workers shouldn't give her a hard time about this.
After my transaction was completed I thanked her and apologized for any trouble this caused and said "you know what, I am going to clean this up for you right now!"
I went back to Nelli and gave her my side of the story saying she was just trying to help me out and so on and of course Nelli was bitching saying that she's been a manager for 20 years and that Jessica had been working there for 5 years and that the customer service people weren't doing their job and had to bother me (Nelli) for such a small thing.
Yes I agree it wasn't something to bother a manager for, but come on leave the girl a lone.
I did ask another manager for a complement card , in which she looked at me like I was crazy. She went back and got a comment card to be sent back so I filled it out saying how well I was treated by Jessica and how I did not like how her fellow co-workers and managers bitched at her infront of customers like that for this situation.
I honestly feel like calling Walmart HQ right now and reporting this. Yea I know there is a lot of bitching that happens behind the scenes, but it's NOT a good idea to let customers see this. I feel bad for Jessica. I doubt she is going to lose her job or anything but still.
|Comments (Total Comments: 8)|
|barack obama - 01-28-2010, 05:42 PM|
|gr8asianman - 01-28-2010, 06:38 PM|
|Chronis - 01-28-2010, 11:17 PM|
|intoxicated662 - 01-29-2010, 12:00 AM|
|basilofbkrst - 01-29-2010, 01:58 AM|
|vrs1650 - 01-29-2010, 05:10 PM|
|labelmeoriginal - 02-14-2010, 04:03 PM|
|help1 - 04-08-2010, 04:58 PM|
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