Over the last few days I've had quite a bad experience with Amazon.
In order to portray the whole story accurately, we must travel back all the way to June 19th. It was a Saturday, I believe. Out of the abyss came the urge to pre-order Crackdown 2. Was it the great experience that I had with the first one or was it the publicity that got to me to do so? I can not remember. Anyway, I was sauntering through my cheapass forums, as I do often, when I realized that Amazon had the game a few bucks cheaper then it's competitors. "What a deal!", I thought. After a few clicks or so, I discovered that Amazon was even willing to throw in a $10 gift card. "How nice", I thought. After even more clicks I was a proud future owner of Crackdown 2.
Tuesday, July 6 rolls around and I'm waiting patiently for the game in which I'd been yearning for since E309. To my own despair, the game doesn't arrive. Knowing the likely verdict, I called Amazon. The lady I spoke to inform me that the package would arrive the next day. She was nice enough to even call UPS for confirmation. On top of that, she offered to refund my shipping cost. I accepted the offer kindly.
Wednesday, July 7 knocks on my door, and to my dismay, no package arrives. I call Amazon on that account and because I'd yet to receive a refund for my shipping. The lady I spoke to was nice enough to go ahead and process the refund herself as well as place an order for a second Crackdown 2 to be shipped. She never told my what exactly happened to the first one. I was confused, for just the day before I was guaranteed that the first copy was on the way to my doorstep.
Thursday July 8(today) comes about and Amazon decides to slap me in the face, metaphorically of course. How was such a crime committed? After all, Amazon had in fact sent me a package, in which did arrive. I must once again travel back in order to provide accuracy. The UPS gentleman pulls up in nicely polished, yet monstrous, brown truck and delivers said package to my household. My mom walks the package up the stairs and hands it to me. I open the package with the eagerness of newborn baby, but nervousness of a man who orders the fillet of fish at McDonalds. After the tape is off, I pick up the case out of the box and notice that the shrink wrap is ripped around the entrance of the case. I then notice the "seal" is torn. Without giving these signs much thought, I tear the rest of the shrink wrap off only to find the lack of disc. There was, however, a helicopter for my avatar inside. There was even a manual for the game was inside! However, I was mostly looking to playing the game itself. I give a Amazon a ring on telly and am answered by a fine fellow. I describe to him the whole story and then tackle him with the horror. He doesn't seem to shocked and offers a refund or a replacement, after he discusses it with his supervisor of course. After discussing the two paths with the gentlemen, I reach a verdict. I would give Amazon another chance. As of now, I'm playing with my lego harry potters knowing that I could be bringing destruction to Pacific City.
Anyone else have a bad experience with Amazon?