Called to cancel HBO/Cinemax...got my service jacked up instead! :(
By ITDEFX 09-24-2010 11:35 PM
Wow, just wow.
Verizon you just really disappointed me this year.
First you don't do shit about a phone that craps out 1 month after the warranty expires and only want to sell me the same phone for twice the amount I paid for, dispite the fact that I have been reporting problems with my phone even before the 1 year...so you leave me with a Env Touch with a dead touch screen until feb 2011. :(
Now you pull this shit on me with your fios.
So I called today to cancel my free hbo/cinemax package that ends today.
Asked if there are any other packages going on or trials for Epix...there was nothing..
So I pretty much said to keep our current set up. 15/25 internet, Fios extreme HD package, no phone, Showtime/Stars/movie channel package.
The lady said that she will have the hbo/cinemax taken off by close of business today. Great...all done right?
Checked my email around 8:30pm..
Got an email saying "Thank you for your recent order..."
Check that email.
They jacked up my internet speeds, added a land line and added MORE movie channels.
In no way during my conversation did she say by removing HBO/Cinemax that it was forcing me to upgrade my speeds.
Called Verizon and spoke to this ing airhead that was pissing me off left and right. She told me there was no way to downgrade me to what I had before. She then said she will try to give me credit so I won't have to pay that much more..... wait what? I'm not paying for anything I did NOT ORDER! I asked to talked to her supervisor...she then ing puts me on hold for 15 mins then disconnects.
I called back...guess what? They are closed...
Tried other numbers and finally got thru to tech support which routed me to an after hours customer care support.
Got a hold of them...explained the situation.
Told the guy what happened. The guy for whatever reason decided that "I Needed" the higher speed for the extra channels...I said I understand but told him it makes NO SENSE for someone raise my internet speed, add a land line, and a shit load of movie packages just to remove HBO/Cinemax. I had him explain the logic behind that action, and he couldn't. I could totally understand if I wanted to add more channels, but it wasn't the case as I was removing channels.
He then offered Showtime package free for 3 months.........uh...NO (not right now anyways). All I wanted him to do is fix the issue. He couldn't as his system wouldn't let him. He did however opened up a complaint ticket regarding a CSR slamming/cramming a customer and gave me the name and badge number of the person who did this. I was told that I would be getting a call within 48 hrs of the ticket by the response team who would investigate and resolve this issue.
That was really not cool with them because they renewed my contract for another 2 years even though I didn't authorized the additions to my account.
Anyone experienced this type of shit before?
|Comments (Total Comments: 8)|
|Mad39er - 09-25-2010, 12:07 AM|
|joshnorm - 09-25-2010, 03:39 AM|
|dopa345 - 09-25-2010, 09:42 AM|
|sendme - 09-25-2010, 12:21 PM|
|ITDEFX - 09-25-2010, 01:14 PM|
|USB Cable - 09-25-2010, 07:33 PM|
- 09-25-2010, 09:50 PM
Updated 09-25-2010 at 10:06 PM by ITDEFX
|USB Cable - 09-26-2010, 12:08 AM|
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