Back in March during Target's B2G1 on games, I ordered some 3DS games. One of those that was elligible for the B2G1 was Kingdom Hearts: Dream Drop Distance (http://www.target.com/p/kingdom-hear...s/-/A-14041678
). It was also the one that was discounted as free. I ordered and received my two other games a little over a week later (strangely in two different shipments).
Now, I come back at the beginning of August to check on my order. The order has not shipped and the item is now listed as back ordered on the site (probably due to the $10 gift card offer).
At this point, I contact support and ask about the status of my order. In a nutshell, they tell me although I pre-ordered, the item is back ordered and I would have to wait, until the item came back in stock.
Two weeks later, I find that the item is back in stock. I check my order to see if my item has shipped. No change, order status says to expect delivery Tuesday,12/11/2012-Thursday,12/13/2012. I again call support, and email support. I am offered no help other then to wait.
I just want to give the rest of the community fair warning that their website and support are a joke. If you email support, you are given a poorly formatted, form response that might not even reference your question. If you call support, you are given outsourced support who simply read off the order status page and offer no support. If you ask to speak to a supervisor or someone that can actually help you, they will refuse and hang up on you, putting you pack into a 30 minute queue to talk to someone.