Waiting for the phone to ring or Life at the help desk
By ObiBen 08-21-2008 08:39 PM
I work for a computer consulting company that supports the IT of non profits in the area. Some days the phone is ringing off the hook, others it is dead as a doornail. I understand that some people are intimidated by computers and don't always know what to do when it comes to certain things. I have had some calls that have taken me some time to resolve, and others that make me wonder how some people are even able to turn a computer on.
One issue that I had to help a user with today dealt simply with plugging a USB mouse into a laptop. Apparently out of the box the mouse had a USB to PS2 connector attached to the cable. Being that USB is plug 'n play I told the user that they could remove the converter and would not have to use the driver CD on the laptop. After walking them through the driver install things were finished. I was praised as though I found thier long lost puppy. I always feel weird being overly praised for helping people with such easy tasks. I helped setup the wireless network for my wife's aunt, and you would have though I had just won the lottery or something.
My wife constantly reminds me that not everyone knows as much about computers as I do and that I need to be patient with people when they call about things like this.
|Comments (Total Comments: 5)|
|maxgle - 08-21-2008, 09:11 PM|
|Chronis - 08-21-2008, 10:58 PM|
|mzbagel - 08-22-2008, 10:04 AM|
|supermodestmouse - 08-22-2008, 03:31 PM|
|ObiBen - 08-22-2008, 04:00 PM|
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