Now I realize when one goes to a local grocery store and forgets something at the checkout line, one can always go back for it and get back in line in a timely manner. But if your store is a members only warehouse, you better help me the
I went to Costco with my mother today to get all my stuff ready for a BBQ I'll be throwing on Saturday. It's the day before 4th of July, and there are hordes of people getting last minute supplies for Uncle Sam's Birthday. I was one of many in that horde. I brought a list with me to make sure I get everything I need, but everyone forgets at least one thing to put on the list. For me, it was Charcoal.
It didn't hit me until I was at the cash register that I needed a bag.
My mother asks the register lady, "Do you guys have Charcoal?"
She replies, "Yeah, it's located all the way at the back of the warehouse, but I don't know if we have any left." and keeps on ringing us up. She never lifts a finger to call up a co-worker to check if they have any stock, which is usually protocol.
I could tell that she wanted us out of her hair, so I took upon myself to go quest and fetch the bags (since they sell their shit in bulk) that's 5
ing miles away in the back, haul the 30lb package all the way back to the front and wait in line again.
By the time I get back to her and plop the charcoal on the conveyor belt, she says, "oh, you didn't have to wait in line. We could've gotten that for you"
Of course not, bitch. I didn't have to grab the
ing bag either. Just because it's a busy day doesn't mean you don't do your
ing job. I was doing you a
ing favor by not hassling you about getting me a bag of charcoal. But knowing you had the resources to grab somebody to help me out, and then didn't, is
The relationship between a customer and an employee is mutual. If I'm being a jackass to a CS rep, I'm not expecting to get the greatest service, but what did I ever do to her to not get the help I needed? People like this need to get out of the public's view because they are not doing their company any favors by working like this. It's Customer Service, and you have an image to uphold. Fake smile or not, if I'm buying your shit, you better help me the