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Fuck Sony and their support system
By The Chop Suey 12-13-2008 09:38 PM
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2240 views |
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So I purchase a PS3 80GB with the Dual shock 3 in October. The official release date of it is 8/20/08. Make a note of that. When I got home to try the system out it had an error message saying "cannot start. correct hard drive not found" and I rebooted, same thing. After several tries it finally started, I was like "ok whew." But then later the problem still persisted, and I just had to reboot or unplug the cables. It seems as I have tested is that If I do not use the system frequently (it is still in standby mode) this error will keep happening. So, I go online and try a bunch of recommended things, from taking the HDD out to reformatting it etc. At this point it is really annoying me so I just called support. First, A lady answers, and I tell her my problems and shes like do I have a receipt? Which I don't. She says well if you don't have a receipt we will need to charge you $149 for repair. In my mind I'm like
 that shit! So I hang up, but then I realize the system, that is the 80gb DS3 model, hasn't even been out for like 4 months! So I call back, different guys and I ask him that this PS3 model hasn't even been out for 4 months so I don't understand why I have to pay to service my PS3 because of no ing receipt. He tells me to hold on so that he can ask someone and he comes back saying all this bullshit about proof of purchase and shit. Pretty much he says you need still need a receipt. I tell him so basically, if someone doesn't buy it from a retailer their gonna have to pay no matter what. He talks more saying how the systems on ebay and such could be refurbished and stuff so blah blah. In my mind: first the system I got is less than a year old so I don't give a !!! second there's many ways to verify if the system has been tampered with ie sticker seals etc. So the guys like so you should try to find a receipt etc blah blah. I'm like w/e and hang up. So my question is, why the is Sony and their support soo much BS?!?!?! I mean my Xbox 360 has died twice and not once did a need a receipt. MS support was still stupid as all support but in the end it got done. BOTTOMLINE- I mean I understand Sony all you security reasons and BS but THE SYSTEM CAME OUT ON 8/20/08!!! So pretty much I'm sure my system is messed up, yea fanboys well be like well it still works so stop complaining. I didn't fork over $400 for a kinda working system. YOU. In the end, I kinda regret getting the PS3 right now, it just sucks, I'm trying to enjoy my experience with the games and blurays but all this trouble isn't ing worth it. In the end, I'll just have to make due. Shit happens....But if a awesome CAG is so kind as to still have their receipt of their purchase and just send me a copy of it to use, of course black out all your info, Card Number, name, whatever you need. I just need a proof of purchase. I will be eternally in you debt. But again I dont expect anyone will do it, or even read this. In the end Love all CAGs hate Sony  . Bitching over.PEACE THE OUTThe Chop Suey  |
 Comments (Total Comments: 24) |
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cdietschrun
- 12-13-2008, 09:44 PM
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Haha
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xGunCrazyx
- 12-13-2008, 09:49 PM
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Sony likes to screw people out of money, you didn't know this already?
They'd charge you for air if they could  |
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The Chop Suey
- 12-13-2008, 09:55 PM
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true dat guncrazy man
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The Mana Knight
- 12-13-2008, 10:48 PM
Updated 12-13-2008 at 11:14 PM by The Mana Knight |
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Well, duh, read the agreement. Every single agreement by SCEA says you NEED a receipt. That is why I kept mine. I tell every single person that when you buy a PS3, you need a receipt regardless. SCEA does this because let's say someone buys a 60GB PS3 right now (brand new), and they've been discontinued for 1.5 years. How is SCEA going to know it was purchased in less than a year? Their consoles are NOT tracked on the receipts as to what your serial number is. While an 80GB might be new, SCEA does this to not play favorites with anyone, because it wouldn't technically be fair to tell someone they have to pay for a repair when they bought their console less than a year ago (when the manufacturing date was around 2 years ago), while someone who just got lucky and found a brand new console (that was made 1 month ago) and can get it fixed for free.
It's all over the manual, online, basically everywhere. Over and over again you will hear people say, a receipt is required for ALL in-warranty repairs. Once you have the receipt, the SCEA repair process is extremely painless, because all you have to do is requests a repair service online, SCEA sends you a coffin. Once you receive the coffin, you follow the instructions and give the package to UPS. SCEA will send you emails keeping you update. The process normally takes less than one day once they receive your console. After they receive it, they send you a replacement back with all tracking info. Please don't refer to SCEA as Sony because this is a rule SCEA came up with. SCEE has different rules pertaining to warranty, and so does SCEJ. And btw, there are three ways you can prove to SCEA your purchase:
The SCEA support is actually pretty good (I called them because of PSN Card trouble once), and they actually got two awards back in 2007: http://www.ps3fanboy.com/2007/10/31/...ts-two-awards/ Let this be a lesson to you, keep the receipt for ALL major electrionic purchases. Most all require receipts in some form if anything happens. @ xGunCrazyx , you are not correct. SCEA states these rules in many places, and if you don't read it, it's your fault. And if Sony wants all the money out of you, then explain why they took a loss of $300 on selling each PS3 console early on, and are still taking a loss. You are not paying for avatar pictures on PS3. You don't have to pay for multiple proprietary accessories (PS3 uses any 2.5" HDD, most any bluetooth headset, USB/BT keyboard, etc). If Sony wanted to take all the money out of you, they would have made every accessory proprietary on the console, but they did not. |
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The Mana Knight
- 12-13-2008, 11:09 PM
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As far as the correct HDD not found, that actually happens to some people at times. Don't worry, it doesn't mean the PS3 is dead. What it MIGHT be (I could be wrong), make sure you have your PS3 console activated for one thing (because to play some things from the HDD, your PS3 needs to be activated, there's an option for it under Account Management I believe).
Overall, if you get the HDD could not be found on a very rare cases, you are okay. A lot of it has to do with the 7th SPE on the PS3 is the security OS, which is constantly monitoring the console (mostly to prevent piracy), and some might have an issue (on a very rare occassion) where it will not recognize the HDD. All it takes is just a reboot. I swapped my PS3 HDD from a 20GB to a 250GB, and I'll be perfectly honest the issues I had: -One time with the 20GB HDD, it gave me an error code accessing things from the HDD. I rebooted it and never had the issue again (happened around March or April 2007). -One time with the 250GB HDD, it said the same message you got or something (it was the only time I did some game sharing, around May 2008). I restarted by PS3 and never had the issue again. |
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hohez
- 12-13-2008, 11:17 PM
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Sucks that happened OP, but does anyone else find it ironic, that someone posting about bad support has a castle crashers avatar? lol
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TexCub
- 12-14-2008, 12:04 AM
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So, really... Why don't you have a receipt?
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cdrober
- 12-14-2008, 12:11 AM
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Good luck trying to fix it and stuff, but you may be out of luck. Even if someone else gives you a receipt the serial number won't match so Sony will reject it. This is the same policy Sony has for all of their TV's and such I believe...
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supraazn
- 12-14-2008, 12:15 AM
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Oh snaps, you did not just say Sony sucks in front of Mana.
Unleash the beast! |
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xGunCrazyx
- 12-14-2008, 12:41 AM
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@ Mana Knight, 99% of universal remotes don't work with the Playstation 3 because it uses Bluetooth instead of IR like 99% of electronics do. You have to buy their crappy media remote.
As far as paying for avys are concerned, don't kid yourself. Home will be a micro-transaction hell (heaven for Sony ). Want new shirt, BAM micro-transaction. Want new pants? You guessed it, micro-transaction. You can count on them on doing that  Also, I don't understand why Sony needs a receipt, while companies like Microsoft and Nintendo do not (I've dealt with both for repairs. No need for receipts). Plus, what if you just happened to misplace your receipt. You'd be totally screwed, which is lame. Like OP said, they should be able to tell if it's been tampered with and whatnot, which would be the only valid concern they should have. Personally, I feel it's just a shitty technicality they add so that if you don't happen to have the stupid receipt, you have to pay them a large amount of money (It cost me $150+tax to repair a PS3 that was out of warranty. Not complaining, but if your PS3 was in fact covered by warranty, I'd be pissed to have to pay that). Anyways, hopefully you might be able to figure out what's wrong with it, without having to pay for an in-warranty repair :( Good luck, you'll need it with these assholes |
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Thomas96
- 12-14-2008, 01:35 AM
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The only reason why Microsoft doesn't require a receipt is becuase they know that their system is defective, and so in order to ensure no class action lawsuit arises, they take in and fix any console that breaks. Truth is, don't blame Sony for your
up.. you need to be more responsible and have your receipt. As a matter of fact for important purchases such as 600 dollar consoles, Televisions, etc its best to scan a copy of the receipt. Don't get mad at the company, that's just the way that Sony chooses to do business. |
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Thomas96
- 12-14-2008, 02:34 AM
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playrufioplease
- 12-14-2008, 02:45 AM
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if you payed by credit card maybe you can go back to the store and have them print you out another one? since its in there system.
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The Chop Suey
- 12-14-2008, 03:01 AM
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lol well thanks for the critique y'all. call me dumb or whatever but i paid cash for it on craigslist and it was brand new.... lol you guys can say the guy tampered with it and im a dumbass or whatever but i checked the seals and tested it and it worked fine. but im positive it was just unfortunate and sorry if i was a little angry and hating sony but i was just frustrated at the time. the steams kinda blown out... CAG community= awesome
thanks for participating everyone. and for the advice |
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The Chop Suey
- 12-14-2008, 03:02 AM
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ps ouch minus all the hate in some comments
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xGunCrazyx
- 12-14-2008, 03:34 AM
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As a last resort, maybe ask the guy you bought it from for a receipt?
I still think it's quite ridiculous to require a receipt, but I guess there is no way around it.  |
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SlimJim0725
- 12-14-2008, 05:36 AM
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@Thomas96, that is not true about MS. They can tell when you bought the 360, mine was still under the 1 year warranty just recently when I had issues. They gave me the exact date when the 360's 1 year warranty would expire even. They did this on my first 360 as well which I ended up selling to get my elite. There is no excuse for Sony not to be able to do such a thing, all retailers scan the serial #'s which is how MS registers theirs as it is.
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Penguin1084
- 12-14-2008, 09:46 AM
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Honestly Mana Knight, just give it up. Obviously he called Sony and they told him exactly what you just took 10 minutes to copy, paste, and bold. Bottom line is that Sony has the WORST customer service out of the big three. Nintendo has the best, and Microsoft is right in the middle. And that's all from my experiences.
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b3b0p
- 12-14-2008, 10:36 AM
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This is one of the reasons I like making purchases online. I can always go back and look at my receipts and print them if needed.
I had a electrical surge. It toasted my PC (among a number of other things), which was about 5 years old. I had bought all the parts from NewEgg. I went online, printed all the receipts for all the parts and the insurance company wrote me a check on the spot. My PS3 receipt resides on Amazon.com's website. If they need the original that was in the shipping box well, I doubt I saved that. I would tear them a new one if that's the case and needed to use it. |
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GaveUpTomorrow
- 12-14-2008, 05:02 PM
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Sony has given great support in my experience. My fiancee dropped her Sony camera last year, landed right on the lens, and it stopped working. We sent it in Sony, and within a week they had repaired it, free of charge.
Microsoft only has good customer support right now because they have to. The x360 has failed more than any other console out there, so they need the support to fix it. When your warranty runs out though, and you red ring, you're out of luck. The last two times I called Microsoft, I got no help as I couldn't even understand the person on the other line. |
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