I don't take back everything I said about the CAPCOM Unity Card, but I do take back MOST of what I said. Why the big change of heart? Well, I'll tell you why

Today at 1:05 PM on the way back from picking my wife up from work on her lunch break, my phone rang. The number was showing an odd (630) area code and I figured it was probably either a wrong number, a scam artist, a random Gamestop reminder about some pre-order I forgot I placed, or a genuine call. Out of curiousity, I answered. It turns out that it was a representative from West Suburban Bank (the people who run the CAPCOM Unity Card) and I could only imagine where this was going.

Rather than getting chewed out for my highly negative post here on CAG yesterday, I got a very welcomed apology. The representative (named Doug for the record) was very apologetic for the way the card company had treated me and let me know that this is not normal for them. The CAPCOM Unity Card is a service that is meant to be a "fan service" not a "fee service" as he put it. It's a way to reward fans for their loyalty as well as allow them to reasonably control their spending and monitor their buying in a fashion that rewards them.

He also pointed out that my blog post actually pointed them in the direction of finding a few problems with their program. Certain fees in the program were not authorized and a few things they did (including charging me to activate the card over the phone) were not legit. Doug told me that he would reverse the fees (and he did, immediately) and wanted me to know that this is a brand new program and there are still some kinks being worked on in the meantime. He thanked me for posting the blog post (he actually mentioned my blog post by name and said they were monitoring these types of sites all the time for feedback) and asked if I had any further questions.

I asked him a number of things and the one thing I learned that is really useful is that you can add money via Direct Deposit from your workplace for no fee. You will earn points for every dollar deposited as well as points for the actual direct-deposit action as well. All the funds are FDIC insured and the points will be available on the site once they clear.

I feel a LOT better now about the program and am going to consider keeping my account with them now to see how things go. Now that I have nearly all my credit back, I will try to use it a bit and give you guys an update within the next couple of weeks.

For now, all I can say is Thank you to Doug and the team over at West Suburban Bank for monitoring these sites. I think it's incredible that my little post garnered so much interest over there and that you were able to actually link me to my account without me actually posting my name or numbers or anything (a bit creepy lol, but still very impressive). Thank you ever so much.

CAG VALUE: B- (Moving Up!)