not that anyone will necessary listen to me, but here's my take on contacting amazon CS about all this:
don't do it unless you have a legitimate complaint. if your stuff comes back wrecked (or doesn't come back at all) after being rejected, that's probably legitimate. if you don't like that they didn't give you $30 for your duck hunt cartridge, just suck it up. please avoid abusing the goodwill of amazon's customer service and acknowledge that in life you win some and you lose some. My 2c.