Originally Posted by bob330i

Interesting call. Apparently, I got a rep whom I've talked to recently. She said she didn't do anything money-wise (called the silver membership phone number). She reminded me that they're only able to give out points so she matched points for TRU's COD and GS's RE6, $10/$20 respectively. I reminded her of taxes and she just rounded it up to 2000pts/$40 and she didn't even check online like I've had them do in the past. So I neted another $7 in points. Thanked her profusely of course.

This is not typical (the extra points) but I have had no problems PMing in conjunction with any preorders. There's just been various ways (points, refunds, GC issuance) depending on the rep and a little variance on how long it takes for them to verify the PM.