That's strange, I just tried pm'ing over the phone and the lady helping me said she'd do it, but her supervisor told her she can't. So she asked another supervisor and that one said another department has to do it, so she would forward the info to another dept and give me a case number. I would then have to wait for an email from this other dept telling me they did the pm.

This is very weird considering I was able to do the pm last night on the phone w/o any issues.