Originally Posted by Idiotekque
See, this is silly. Under five people complained, while the other fifty understood how Amazon handled things and were fine with it. Why are you basing your decisions on the tiny handful of complainers as opposed to the majority of non-complainers? That makes zero sense to me.
I think you missed my previous post. To summarize:
You're looking at this at the Micro level as "people on CAG complained so there isn't a price match". We're looking at it from a Macro level and want to find out "is this sentiment something widespread and impacting the business?".
We'll wrap a battery of analysis around people who purchased the THQ products from us prior to the couponing and how they responded over time and do the same with Syndicate purchasers. This will give a quantified look at how this type of promotion impacts the business long term.
Again, we're collecting data not shooting from the hip, and the end goal is to create a better experience for the customer.