Originally Posted by whoknows
I disagree that it's all on the seller. He did his part and mailed it out.
If it truly was lost then refunding half is more than reasonable.
I also disagree on it being on the Sellers responsibility. For one thing insurance, is 100% on the buyer. I never buy insurance unless I'm asked to do so, and if I'm asked your paying for it not me.
Additionally, it's the sellers responsibility to get it in the mail, but they have zero control over USPS, so unless the seller made a mistake in packaging or shipping, I don't think he should be held 100% responsible. I know if it where me, I would not provide a 100% discount. I thoroughly think a 50% refund is reasonable and appropriate.
In fact, I think I was in a situation like this once, I can't remember which side I was on, but someones package got lost in the mail. We decided on the same course of action, with no arguments, a 50% refund to the buyer. In the end it never happened as the package turned up, but refunding half is the most fair way to go. You have to remember, the seller is loosing just as much as the buyer is. This isn't a business, and individual CAGS can't be held to the same e-commerce standard as amazon, or some B&M retail outlet.