I just received that automated email this morning too. I put in a ticket about a week ago asking for a refund on my Bethesda pack. It is still open, never was assigned to anyone. Still have the games in my library nothing about a refund. Maybe I should just try and dispute the charges through paypal if they are going to go about it like this.
Not trying to gain anything I really don't care anymore if I get the keys or not. They still have $30 of mine which they clearly took and have not delivered any response on the entire thing.
They either need to step up and honor the problem or just say sorry and cancel all the orders and say we messed up not this flip flop back and forth crap.
i5 3570k | GTX 670 | 500R White