OK. About to start my journey with Origin Live Chat and adding TSW - will post updates as I get them....


Update #1 - Had lengthy back and forth with Origin live chat. Long story short, issue has been "escalated" and I should hear back from them in 5-6 business days.
They tried to tell me it was a FunCom issue, and I advised that they forwarded me to a forum post saying that I should contact Origin and that is where we are now. I will give them the benefit of the doubt. Will post next update Saturday.