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I was one of the people that received the ps3 f13-2 after ordering the 360 version. I sent an email on saturday 1/5 saying i received the wrong item and needed an exchange for the correct item. I got a promising response from square saying the issue would be resolved and i would get an email response in 24-72 hours. Got the response today 1/9 which said:
Dear,
Thank you for ordering from Square-Enix, Inc.. At your request, a return has been initiated. Your request to return items ordered will expire in 30 days. You must follow the instructions below before your request expires. We cannot issue a refund before these instructions are followed.
Each product must be received at its correct corresponding address in order for us to process your refund. In the event that you are returning multiple products, you may be required to send items to different addresses. Products being returned to the same address may be shipped together.
Please read carefully to ensure that each product is returned to the correct location. Once the product is received, your refund should appear within 5-7 business days.
Product: FFXIII-2 (XBOX)
Quantity: 1
DSS
c/o Returns
10380 Bren Road West
Minnetonka
MN 55343
US
Return Request Details:
Order Number: 11894669626
Order Date: December 14, 2012
Return Reference Number: 395519409
Reply Due By: February 8, 2013
Products to Return: Product: FFXIII-2 (XBOX)
Quantity: 1
DSS
c/o Returns
10380 Bren Road West
Minnetonka
MN 55343
US
SOOOO now i have to return the XBOX version with money out of my pocket for an error on their part in order to just get my money back?!?!?!
probably just opening a dispute if i don't get a response to the reply i sent back. that or go to walmart and get an exchange w/o receipt for the 360 version.
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