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Quote:
Originally Posted by Donut2922
I think it also depends on the type of returns. I've bought a few holiday items that I ended up returning and just ate the shipping cost because of the "customer changed mind" instead of complaining about the condition received. Not worth abusing CS goodwill if you can get banned.
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Amazon looks at a ratio of returns/refunds vs purchases, if this ratio gets too far out of whack they then review the account and take action if needed. The FC can also initiate a review if they notice really out of whack returns. There are also other factors that can be involved such as promotion abuse, orders reported lost and such. When this review is done Amazon checks all related accounts via address and payment methods associated.
The people getting banned must really be abusing the system. Amazon.com does not like banning accounts. Honestly an account has to be really shady to get locked down by Amazon.com.