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Old 01-25-2013, 04:37 AM   #6697
Quote:
Originally Posted by CaoPi View Post
SHOOTER code is not working for me, wtf? I added 2 used games to the cart also!
SHOOTER is supposed to be good through 1/26 according to Facebook. I have no idea what's going on if it's not working.

Quote:
Originally Posted by Aerc View Post
I didn't order The Walking Dead books, but I did order a Green Lantern book, and the tracker hasn't updated in over a month. Says it left Des Moines, IA on the 26th of December.

I sent an email to gohastings with the tracking number. They replied saying it had been delivered and included a different tracking number than what I provided in the email. The number was one of mine, but not of the right item.
If the tracking has stalled out for a long time (I'd say over a week and a half to two weeks), there isn't anything Hastings will do about it other than refund you.

You can try to contact the USPS here: https://www.usps.com/customer-servic...er-service.htm
Give them all of the details you have with things like the Delivery Confirmation Number and whatnot. Tell them you want to be put in contact with the last facility your package was tracked at.

If that gets you no where, try filing a complaint with the US Postal Inspection Service here: https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

Chances are your mail is sitting around somewhere and just not being scanned and moved through the system, rather than it truly being lost or stolen.
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