Originally Posted by VGI-Shinobi
GF has been as slow as snail. It has been 5 days since they have received one of my returns but they still haven't shipped anything out to me. Games on my Q are Mortal Kombat v. DC, COD WAW, TR Underworld, and Mirror's Edge. I'm still deciding whether I should use the $10 toward Uncharted or Disgaea 3. Already beat Uncharted when it came out last year but I'd definitely like to play it again. On the other hand, Disgaea 3 has a lot of playing values. Decisions.
Had the same problem. Wrote to them about it. Someone already said it, but to reiterate, here's what they said...
"We ship games based on the length of time that you have been waiting for a game (once a return is received in our facility) and the time the desired available game was placed in your GameQ. We pay close attention to our inventory levels and re-order key titles regularly but our inventory status is also dependent on the number of games returned by other members.
We understand that our members want both their first choice and rapid shipping. While we try to meet these expectations every time, exceptions occur where the top ranked item is not available and we realize that it can be frustrating.
We appreciate your feedback and apologize for any inconvenience. If we can be of further assistance, please let us know.
GameFly Customer Service"
edit: turls was the one that said it.