Originally Posted by skiizim
I have a huge problem and need help! I bought Wario Land Shake it on April 10 right after the last drop. To make things short this is what happened. My little sister opened up the game this past Monday and there was nothing inside the case. I went to Sears today to exchange the game, got denied and was told some BS about not being able to exchange or get a refund on open games.
They told me to call some 800 number and they were no help at all either. They told me to contact the manufacturer and have them deal with the problem. So the only thing I have left is to contact the store manager and see what he has to say about the situation.
Its only $15 but these people are complete ass hats.
I agree, try talking with a manager and just explain what happened. If that doesn't work call Nintendo. I had to call a publisher to get a missing manual from a new game and it had no problem sending me a replacement. Nintendo has fantastic customer service. Just make sure you have your receipt available in both situations. Good luck!