Cs responded to my email about the gift card.....
I'm sorry for the delay in getting back to you about this.
I checked your order and I can confirm that you are still eligible to receive the $20 gift card for ordering "Red Dead Redemption." We'll send your claim code to redeem the $20 gift card via e-mail within 10 business days after the game releases. You'll receive the claim code to redeem the $20 gift card by June 1. If you don't receive it by then, please let us know."