Originally Posted by Pride7ds

I had my first problem with the trade in program this week. Sent Brink in like new condition and it has been rejected for "cracked disc". Obviously something happened to it in transit or at the trade in center.

For those of you that have been successful in getting your trade in credit still when this happened, do you have any advice for how to approach the subject via live chat? I know it's YMMV but was hoping that I could get some good advice before I try.