That's freaking wild. I'm surprised it hasn't happened to me (I've bought 2 LCD tvs from them among other things) because I get discounts and even went to task on them
For a Madden preorder where they just stopped answering my emails.
I love the, don't come back part of the email. I don't like how they gave those concessions and then punished. If anything, just don't give the credit back.