Originally Posted by jer7583
this is crazy talk. the customer should come first.This kind of attitude is crazy where they are nice and bend over backwards for you on complaints, until that final straw breaks their limits and they treat you like a criminal?
Why not just be polite about refusing those account credits and "special treatment" in the first place so they don't have to consider you a "devil customer"?
Or is it that you think its a good thing for people to read about these banning stories and as a result they should think "well, gosh i better not try to get any discounts at amazon or they might ban me! I'll pay full price, please!"
Nobody who shops anywhere should ever have to be worried about being blacklisted, and accidentally getting their whole family's accounts blacklisted as well. This is just egregious behavior on the part of amazon and if a major news outlet was to pick up on it, they'd be backpedaling hardcore.
Bottom line for me is that you can't do anything while shopping at amazon that they don't allow. If you talk to a CS rep and that rep agrees to match a price, take a return, or give a credit, that's their choice. You should not have to worry about being punished later on for it. It was fully in their power to say no to that request.
This kind of attitude towards the customer just means that you will eventually wear away at any goodwill built with your most loyal customers and send them somewhere else. I know we're all CAGs but as we've seen in the Kmart threads, even the best deals can't make up for horrible customer service.
Not saying I agree one way or the other, but the overall customer satisfaction would drop if they switched to just denying customer service requests. Their strategy is to have the appearance of an overly generous customer service so that the average person has a great experience with them. They will trust Amazon as a retailer that will take care of their problems, and recommend them to friends and family.
The story has been on the (local) news before:
I honestly think that with they need to modify their outright ban policies with advent of account-based digital goods. They are going to lose a lot of trust with their digital services if people realize they can lose access to them completely. Sure, B&M stores can ban you too, but at least it doesn't block you from goods already purchased.