Originally Posted by Excast
Just had a rather unfortunate experience with a copy of Sonic Ultimate Genesis Collection for the PS3. The game arrived in an Amazon box that wasn't even sealed up. Upon opening the case I notice the game is scratched in multiple places. I put it in my PS3 and the thing didn't even load.
I contacted Amazon Customer Support and they tried to get me to ship the item back in to them. Yeah, that really makes sense to spend a few weeks waiting for them to ship me a mailing label, sending it back in, and them processing it just to get $15 or so back. After a bit the customer service person relented and agreed to just give me a refund.
One of the few unpleasant experiences I have had with the Amazon Warehouse. It would be nice to see a little more effort put into culling out obviously damaged goods though.
Oh come on, they give you a ups label to print, you tape it on the box and drop it in a ups drop off box. Then it only takes about 5 days to get to Amazon. It's not a slow process.