Originally Posted by Excast

Just had a rather unfortunate experience with a copy of Sonic Ultimate Genesis Collection for the PS3. The game arrived in an Amazon box that wasn't even sealed up. Upon opening the case I notice the game is scratched in multiple places. I put it in my PS3 and the thing didn't even load.

I contacted Amazon Customer Support and they tried to get me to ship the item back in to them. Yeah, that really makes sense to spend a few weeks waiting for them to ship me a mailing label, sending it back in, and them processing it just to get $15 or so back. After a bit the customer service person relented and agreed to just give me a refund.

One of the few unpleasant experiences I have had with the Amazon Warehouse. It would be nice to see a little more effort put into culling out obviously damaged goods though.