Originally Posted by CheapLikeAFox
Blockbuster is going out of business because of horrible management. I really don't want them to go belly up because I have a relative who works there, but last time I bought a video game from them it was a horrible experience. Disc was laser burned and wouldn't play, went in for an exchange and the manager refused. She said she had other copies but they were scratched worse than the copy I had. I tried to explain to her that scratches and laser burn were different and I would take a scratched copy so long as it was playable or even repairable, but she still refused and then just offered me an exchange for her choice of really awful games.
I asked her for her district manager's info and she started yelling at me and threatened to call the police if I didn't leave immediately. So yeah, not a good way to treat a guy who bought 6 used games from you the day before.
My closest store was awesome this last time they did either their BOGO sale or that 3/$15 5/$30 on pre-owned games(and movies). I snapped up so many games last fall from that dealie and I even had the one manager do the one thing I used to bitch about others doing during the old Hollywood Video $5 game sales(hold stuff for me).
I had him holding about 20 games at my closest store for me.
Luckily the employees at that store were all long time employees, so they got to know me from so many of the sales. Usually thanks to Hawaiiboy I would know when a sale was gonna start before they did.
But that experience you had was just wrong, plain and simple. Their own policy is to give an exchange if a game doesn't work. But maybe people had been abusing that policy for stuff they knew that they didn't have anymore of in stock to swap out for? Although I know some managers get a lil power crazy when they reach that level, so that coulda been it too. But I'm leaning towards them having had a bunch of abuse of the exchange policy for her attitude.