That sucks cgarb84, glad you got your account back.
Yeah, ArenaNet's support is really fast. I've been getting responses within 30 minutes to an hour at times.
Earlier this week I got my new HD 7770 graphics card. Unfortunately, since installing it, Guild Wars 2 has been virtually unplayable with constant black screen crashes. I can play lots of other games perfectly fine - the crashes specifically only happen with Guild Wars 2 though...so I'm positive my graphics card isn't defective. With older drivers it rarely happens, but they want me to continue to use the newest drivers (I'm sure it's to help collect data).
Seriously hope this gets fixed soon, I miss playing.