It seems that Best Buy and Futureshop have a new policy with their shipping, they will not leave packages at the door. I've had 3 games now where they left a tag and made me come pick it up, pain in the butt. I really don't like this. I've noticed in the past that their packages said "Do not safe drop" but they always left it. Not any more.

Noticed this as well, missed my copy of Pokemon White 2 and now I've gotta wait to pick it up later today. Pretty annoying.

Isn't there a greater chance of the package being stolen if it's left by your door? They've always left it in my mailbox, so dunno how it works wherever you're from.

I've got a screen door between my front door and the entrance so they usually leave it there. You can't see anything in between unless you physically go up to the door.

They normally leave a game in my mail box. They must have changed their policies or maybe canada post has become more strict about following the "do not safe drop" label on the package. I'm pretty sure that label has always been on there but they would leave it anyway.

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It really depends on the delivery person and probably the size of the package. My Black 2 from Future Shop was stuff into the mail box. *shrug*

Originally Posted by Solid-Snake-Eyes It seems that Best Buy and Futureshop have a new policy with their shipping, they will not leave packages at the door. I've had 3 games now where they left a tag and made me come pick it up, pain in the butt. I really don't like this. I've noticed in the past that their packages said "Do not safe drop" but they always left it. Not any more.

No? I had my Pokemon black 2 left between my door and screen door yesterday. It probably depends on your mail person for your route.

Interesting. The two games that I was there for, I noticed it was a new mail man. But I've been ordering for years and they've never left a tag... pain in the butt to go pick them up.

I'm sorry if this has been answered, but can you trade in games bought in the United States at a Canadian Best Buy? Once again, sorry if this has been answered.

What's the EB Games Canada's return policy on used games?

Used game returns can made withing 14 days if the seal sticker is still in place (or replaced if you have em). If opened you have 30 days to exchange for another copy of the same game. If they're out of stock on your defective/opened game they might swing some sort of deal for a random exchange, store credit, or a refund.

For whatever reason my local BB hasn't been answering their phones. Was wondering if anyone could help me here - this thread could use a bump anyhow.

Okay. Bioshock Infinite has 3 editions of the game: Regular, Premium, and Ultimate Song Bird. On the site it implies only the regular edition is eligible for the 800 RZ points. Does anyone know if the other two are aswell? And does anyone know if there's an option in-store to pre-order the Premium or the Ultimate? last time I pre-ordered from them, they didn't distinguish, and it was basically first come first serve with your receipt stating how much you've deposited.

Also, about EB/GS. The bonus art book that comes with Fire Emblem pre-orders is sold out. If I pre-ordered it, say today, come in morning of release, would they give me an art book as part of first come first serve, or are they still attaching receipts to games and using elastics to hold pre-order bonuses together?

Thanks.

Originally Posted by VetraX Also, about EB/GS. The bonus art book that comes with Fire Emblem pre-orders is sold out. If I pre-ordered it, say today, come in morning of release, would they give me an art book as part of first come first serve, or are they still attaching receipts to games and using elastics to hold pre-order bonuses together? Thanks.

That's YMMV, each store does whatever it pleases. I only noticed the Fire Emblem preorder myself the other day and wondered if I could still get it instore. But I have no intent to play it soon (still haven't picked up a 3DS), so I tipped off the fence and decided to just grab the artbook off eBay. Usually you can grab pre-order goodies for <$10 within a month of them flooding the market.

But if you really want to play the game now, just preorder it and hope you're lucky. It's the best way to get one now and for free. You can't win if you don't play. Plus if inclusion of the goodie is a deal breaker you can always cancel the preorder when you go to pick it up and they don't have a book for you.

BB/FS also have the artbook in-store pre-orders only (supposedly). I ordered one anyway from BB.ca for $5 off and will see if it comes with the artbook.

As for Bioshock, if it doesn't say in the item description there are 800 RZ points, you probably won't get it. Generally can't do CE pre-orders unless they have a pre-order SKU for it.

Thanks for the replies. I was thinking YMMV aswell with EB. And yeah, ragnar, I don't have a 3DS either, but I plan to get one with Fire Emblem. Shame the bundle is the original model; I have my eyes on the XL.

Hey, TripleQ, are you picking that up in-store, or getting it delivered to your house? can you even pick-up in-store if you order online?

Originally Posted by VetraX For whatever reason my local BB hasn't been answering their phones. Was wondering if anyone could help me here - this thread could use a bump anyhow. Okay. Bioshock Infinite has 3 editions of the game: Regular, Premium, and Ultimate Song Bird. On the site it implies only the regular edition is eligible for the 800 RZ points. Does anyone know if the other two are aswell? And does anyone know if there's an option in-store to pre-order the Premium or the Ultimate? last time I pre-ordered from them, they didn't distinguish, and it was basically first come first serve with your receipt stating how much you've deposited. Also, about EB/GS. The bonus art book that comes with Fire Emblem pre-orders is sold out. If I pre-ordered it, say today, come in morning of release, would they give me an art book as part of first come first serve, or are they still attaching receipts to games and using elastics to hold pre-order bonuses together? Thanks.

The EB Games I asked (in Toronto) said they will give priority to those who pre-ordered first. So unless those who pre-ordered early don't come in until, say, the afternoon, I think it'll be in order. Luckily I'm the first to pre-order at this particular EB and am planning to get there when the store opens.

Originally Posted by VetraX Thanks for the replies. I was thinking YMMV aswell with EB. And yeah, ragnar, I don't have a 3DS either, but I plan to get one with Fire Emblem. Shame the bundle is the original model; I have my eyes on the XL. Hey, TripleQ, are you picking that up in-store, or getting it delivered to your house? can you even pick-up in-store if you order online?

Songbird or Fire Emblem? Well, either one, I'm getting it delivered.. if you order online you have to get it delivered. I usually wait for when they have a 10% off sale on games (usually on holidays when stores are closed) and order then unless they already have a $5 off for pre-orders.

Just as a heads up for those that ordered the Bioshock Ultimate Song Bird Edition at Best Buy, as I read this earlier:

BEST BUY CANCELS THOUSANDS OF BIOSHOCK INFINITE PRE-ORDERS [UPDATE]

We’re being told by Best Buy that gift cards will be offered to those affected though they won’t say what denomination those giftcards would be.

Also, these were cancelled because they oversold (not a computer glitch) and can affect orders placed since January.

It's coming from the states. But just in case this is an issue here in Canada.

Anyone else have a similar experience with Best Buy? I had the PS3 version of Metal Gear Rising on preorder since the e3 promo last June. I was buying it for my brother, so I didn't keep track of the game details. I get the game in the mail today, and they sent me like....the limited edition for Xbox 360, but only charged me for the standard game.

What's my best course of action? Since there was a mess up, should I email customer service, or do I skip that and go straight to a BB store to return it? :S

From what I've heard BB/FS totally botched the Metal Gear Rising pre-order. They sent the LE to a bunch of their oldest standard orders, and canceled a lot of actual LE preorders because they somehow ran out of stock. And of course sent out console versions seemingly at random.

Don't give the LE back to them, they aren't going to allocate it to somebody who deserves it. Just flip it on Craigslist or whatever for $150-$200, then buy the PS3 version elsewhere and pocket the change.