Originally Posted by Deader2818 Well, I guess it could be a giftcard instead. I would say its to prevent people from getting a gift card then returning the game, but when I worked there, if you get a giftcard with an item, and you returned the item, you had to return the giftcard as well.

no not really.. if it says you got a $20 gift card on the receipt, then if you returned the game, you would only get $39.99 back! Every other store does it, it's not that hard!

Originally Posted by iRandom For that you'll have to do a return and rebuy. however you will lose the $40 certs So it's either a free game worth up to $60 or $40 in certs...your pick

Do they remove certificates, or do they put you in the negative?

Originally Posted by Lord Hamm Im upset because there has not been one thing done right yet, not one thing I sign up for gamer unlocked and they send it to the wrong address. I preorder and buy Borderlands 2, never got my DLC and now my points have been taken away. I preorder and buy Dishonored 2, they attach it to another account, I call CS and they tell me they have to merge accounts when I told them I just want my points, still waiting for that to happen and I seriously doubt Im gonna get my points If you think im being unrealistic about my expectations just go over to Best Buy unboxed forums and take a look at the pages of other people that have yet to recieve any points and these are people that have a basic understanding of the system itself I can only imagine how many normal everyday customers Best Buy is screwing over with this promotion and guess what? They like it that way They could have made it easier and less convoluted, they chose not to in hopes that you would give up

I have had my share of issues with Best Buy, but it seems like some of the issues are easily solveable or the result of your poor preparation. How did they get the wrong address to send the GZ Unlocked kit to in the first place? It's an electronic system so whatever you entered or they have on record for you is the address it goes to. If you have two RZ accounts, you can simply wait for the points to post to the other account in 30-35 days and then print the cert. Similarly, all you need to do on the missing points is call and speak to the rep and explain that the promotion called for 1000 bonus points regardless of any price matches and the store made a mistake when doing the PM. It won't take two hours and they will handle it if you are just clear about what happened.

Originally Posted by Lord Hamm Im upset because there has not been one thing done right yet, not one thing I sign up for gamer unlocked and they send it to the wrong address. I preorder and buy Borderlands 2, never got my DLC and now my points have been taken away. I preorder and buy Dishonored 2, they attach it to another account, I call CS and they tell me they have to merge accounts when I told them I just want my points, still waiting for that to happen and I seriously doubt Im gonna get my points If you think im being unrealistic about my expectations just go over to Best Buy unboxed forums and take a look at the pages of other people that have yet to recieve any points and these are people that have a basic understanding of the system itself I can only imagine how many normal everyday customers Best Buy is screwing over with this promotion and guess what? They like it that way They could have made it easier and less convoluted, they chose not to in hopes that you would give up

If you have an active survey fill it out and request someone to contact you to fix multiple issue and leave your name/phone number. You should get an email from them in a couple of days. I got a girl that was really helpful and straightened out 5 or 6 ongoing issues with credits, PMs, points, etc.

Originally Posted by advanced Do they remove certificates, or do they put you in the negative?

They put you in the negative if your points have already posted and you've printed out a cert. They can't remove the cert if you have already issued it.

Originally Posted by Easystride Just wanted to say that in-store pick up is working for Halo 4 again. Dunno what was wrong with it last night.

Thanks guy. Was finally able to get my preorder in

I received my gamer unlocked welcome coupons in the mail today. They expire on November 3rd. Is it normal for the welcome coupons to only be valid for two weeks???

Anyone know if its too late to preorder AC3?

Originally Posted by Jackovasaurus Anyone know if its too late to preorder AC3?

Plenty of time.

I just pre-ordered MoH. Not convinced I will pick it up but I wanted the option. I will read some reviews. If the SP gets good press I will pick it up and play it and trade it.

Edit: Is it me or is the advertising and promotion for this game almost non-existent?

Originally Posted by cancerman1120 Plenty of time. I just pre-ordered MoH. Not convinced I will pick it up but I wanted the option. I will read some reviews. If the SP gets good press I will pick it up and play it and trade it.

Ditto odd though no reviews are up

Originally Posted by causticpork Ditto odd though no reviews are up

I just watched a video on IGN that EA did not send a review copy till TODAY. They said their review would not be up till Fri or Mon next week. Ut ohh...On the flip side the ACIII playthrough was completed today but no review till Tuesday.

Originally Posted by cancerman1120 Plenty of time. I just pre-ordered MoH. Not convinced I will pick it up but I wanted the option. I will read some reviews. If the SP gets good press I will pick it up and play it and trade it. Edit: Is it me or is the advertising and promotion for this game almost non-existent?

Pre-ordered today as well, probably play it for a couple weeks then trade it in too.

And "yes" to the non-existent promotion question.

Originally Posted by aircobra They put you in the negative if your points have already posted and you've printed out a cert. They can't remove the cert if you have already issued it.

Thanks. Never got that cleared up. Negative 1000 points would suck.

Originally Posted by bojay1997 I have had my share of issues with Best Buy, but it seems like some of the issues are easily solveable or the result of your poor preparation. How did they get the wrong address to send the GZ Unlocked kit to in the first place? It's an electronic system so whatever you entered or they have on record for you is the address it goes to. If you have two RZ accounts, you can simply wait for the points to post to the other account in 30-35 days and then print the cert. Similarly, all you need to do on the missing points is call and speak to the rep and explain that the promotion called for 1000 bonus points regardless of any price matches and the store made a mistake when doing the PM. It won't take two hours and they will handle it if you are just clear about what happened.

Thats the thing though, I didnt know I had two accounts or the other address in their machine(Its an address from my home I lived in a decade ago)

The only possibility that I can come up with is that it is some account made for my tracking over a decade ago judging by its low member number(Its like four zeroes deep). I have never activated it and It never was pulled up or noticed for the 3 years Ive been a reward zone member and now they mysteriously pull it up halfway through this promotion?

Every time I go to my Best Buy the customer service has problems with their system throwing up errors and have to move to different registers like its musical chairs, so Im sure its because of their old outdated system, thats why I dont understand why they have to rely on it for this promotion

Thinking of picking up Halo 4 from Best Buy as well... I have mine paid off in full already at Gamestop, it's just annual tradition to get it from GameStop at midnight! Plus my Best Buy isn't doing a Midnight Release

Though I may still pre-order it from Best Buy to get the $20 rewards certificate + the poster (and love the armor!)

Well my 1,000 points for picking up dishonored posted to my RZ account. That was fast. I thought it was supposed to take a month. Hmmmm.

Originally Posted by cancerman1120 I just watched a video on IGN that EA did not send a review copy till TODAY. They said their review would not be up till Fri or Mon next week. Ut ohh...On the flip side the ACIII playthrough was completed today but no review till Tuesday.

You know what that means don't you? EA does not want IGN to release their review on it before it goes on shelves in fear that it would suck and influence IGN followers not to buy the game....that's how I look at it anyway

Originally Posted by TheOpusFuller Well my 1,000 points for picking up dishonored posted to my RZ account. That was fast. I thought it was supposed to take a month. Hmmmm.

Not necessarily a month. It can take merely 2 weeks

Originally Posted by iRandom You know what that means don't you? EA does not want IGN to release their review on it before it goes on shelves in fear that it would suck and influence IGN followers not to buy the game....that's how I look at it anyway

That is a possible reason, but it isn't the only one. Releasing reviews the week prior to release is probably better advertising than releasing reviews several weeks prior to release. If they held the game from reviewers until after release, then I think we'd have more to worry about. At this point, AC3 has a built in audience with name recognition, so it will likely sell a certain number of copies regardless of reviews. It's not like they have to build hype or brand awareness for the franchise.

Why are you mixing in AC3 with EA?

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Originally Posted by knight19 That is a possible reason, but it isn't the only one. Releasing reviews the week prior to release is probably better advertising than releasing reviews several weeks prior to release. If they held the game from reviewers until after release, then I think we'd have more to worry about. At this point, AC3 has a built in audience with name recognition, so it will likely sell a certain number of copies regardless of reviews. It's not like they have to build hype or brand awareness for the franchise.

They're talking about Medal of Honor, not Assassin's Creed.

But yes, EA is definitely doing it on purpose. The first one did not get very good reviews(and from what I played in the beta, neither will this one), so I guess they're trying to keep reviews out of the picture for the first week of sales.